Contact Toshiba Corporate

I am so frustrated at this point. I paid $70 yesterday to speak with a technician. He didn’t know what he was doing obviously. Still can not restore my laptop. The technician told me he would call me back in an hour. That was Tuesday and it's now Thursday. How many hours does one have to wait. I am ready to blast Toshiba at this point. Toshiba took my $70 for what? To speak with someone that tries over the phone to assist me and then tells me he will call me back ? Omg someone better help me really fast with this issue. Toshiba sent me a recovery usb and trying it with the technicians help on the phone does nothing but give me errors that files are missing or corrupted on the usb Toshiba sent me? I paid $40 for that. So I am out $110 ???????

Larry Stewart

I tried to update my toshiba satellite laptop using win8.1 which was the default window that came with the laptop. So in the update process, Electrical light went off and shortly the laptop shutdown. When light came back i tried to continue with the update but no way and then i tried to restore the default window but the system said "Automatic repaire failed to repair the window. But then i tried troubleshooting and it said "your drive is locked, unlock your drive and try again". Then i tried to use command prompt to activate the drive, but when i restart the system, i saw a blank screen writen "Missing Operating System" and i tried to change the booting order but the booting order page was inactive. Please i need help as to what next to do to get my system working.
Toshiba satellite C55-B5270, Win 8.1
System type: 64-bit Operating system
x64-based processor, 2013 Microsoft corp. Version 6.3.9600.
Best Regards,
Joe.

I bought this Toshiba laptop (Satellite C75-C7130; s/n ZF072438S) on June 14, 2016. It was dead after only used about 30 hours (I waited for two months to request to repair because I was out of this country at that time). It was in Repair Center since September 21, 2016, but is still in repair-in-progress status. I request Toshiba to repair the laptop or replace a new one as soon as possible. Or to return the shipping fee $29.99 since customer should not pay the shipping fee for repairing a very poor quality production. Maybe even extending the warranty cover time since I only used 30 hours but more than 1/3 warranty time has gone. I guarantee that I will never buy any Toshiba product or service again and inform this decision to anyone I know.

I purchased a TV on November 26th 2015 model number 49L310u serial number F38A023D071389 from Best Buy I thought I was buying a Toshiba TV but yet this TV was made strictly for Best Buy Geek Squad has come into the determination that the main board has went out they want to replace it I do not want it replaced I want the TV replaced as they should it still under factory warranty Plus I purchased a Geek Squad 5-year extended warranty . clearly I do not want a refund for what I purchased the TV for I waited in line for hours to get the TV at a good deal and apparently it was such a good deal the TV's not worth anything so I want this to be replaced with the same TV or comparable TV nothing less.

The laptop is overly fragile. That is not the real problem. The problem is warranty work and customer support. I bought a Toshiba laptop about a year ago and bought the extended three year warranty. I sent it in for minor repair work some hinge damage and a cover broke off, They sent it back a week later with no repair work done and the wrong OS. I called back and got a run around for hours. Finally one guy says give me a day to run down the problem and I will call you back. that was a week ago and nothing. I am on the phone again with them and so far they have wasted an hour of my life with the run around. Next time I will buy a Samsung or ASUS.

I bought a satellite laptop and about two (2) after purchase screen went out. I paid around $1300+ for the item and now in submitting it for repair I have an estimate of $1133.00. My concern is, is my laptop being rebuilt? kinda pricey near to buy a new laptop rather than have it repaired. 12 months warranty for an expensive computer hmm something viable solution needs to be reached; I cannot be purchasing a computer every two years at that price. I am wondering if it was a quality computer with a two year life span?

Several months ago I noticed some of my keys would no longer work. First it started with the numeric keypad then spread to the main keyboard. I searched the Internet for similar problems and discovered numerous posting of similar issues. One response was to check the cable connection inside the computer. I did and mine was positioned correctly. I ordered a replacement keyboard but it arrived with a broken key. When I took it in to an authorized Toshiba repair shop, I discovered my warranty ran out a week ago.

They also informed me they have had multiple instances of this same computer model being brought in for defective keyboards. My point on all of this is that Toshiba is well aware of the keyboard problems but has issued no recall nor have they offered any kind of help to their customers. I remember when the name Toshiba stood for quality and support but it seems that corporate greed has changed the company into taking shortcuts in quality and providing little to no customer service in order to drive up profits.

I purchased a Toshiba Satellite laptop about three months ago and it will not connect to the internet. I contacted the support care for Toshiba and was asked to pay $100 to $200 dollars to fix the computer. There is a one year warranty on the computer but apparently covers hardware. I feel like it is a hardware problem when it will not connect to the internet. This is ridiculous and I hate that I have spent money on this product for it to last only three months.

Have lost about $600.00 from toshiba have tried to get a tablet fixed and I'm just getting the runaround. The ins did not help in anyway only to profit from me. The ins expires today not happy at all. I. Was trying my best for a month.

I purchased a Toshiba Encore 2 on black friday November 2015. I was very excited about the price and had heard they were a good tablet for the money. Mine had problems with the battery life from day one. It could not hold a charge and I was tied to the cord to use it for more than a half hour. So I sent it in for replacement. I had to pay to ship it and had to jump through a lot of hoops to just get it mailed back. (I also use Amazon tablets and hey are a breeze in comparison).

When I had finally satisfied all the conditions I waited over a month to receive my repaired tablet. Ridiculous but I didn't complain. Except upon trying to start my tablet the day I received it I realized it did not work at all now. The box it was shipped in showed no damage so I called the repair center explained the problem and was told that it could be a long wait for a second repair. I opted to call customer support at Toshiba where the tech immediately told me my problem was not fixable over the phone.

He transferred me to a manager after a long wait where I was told my only option was to send it back in for repair a second time. I was on the phone for more than 45 minutes and was told I had no other recourse. And how long I will have to wait this time is apparently anybody's best guess. I would like my money back or a replacement tablet as I have basically never had the use of this purchase. However, I am told that is not going to happen. Toshiba has definitely lost me and as many people as I can convince as a customer.

I gave Toshiba permission to have use of my computer statistics when I first purchases it. Approximately, two years later there was some small issues which needed repair. I let Toshiba repair it over the internet. The next day I found my computer was still not fixed. I waited over two weeks and my computer to this day doesn't work at all. The person who repaired it also somehow was able to get my phone number and started listening to my calls. He download all kinds of things allowing him to read, write and get all my passwords for all my internet sites.

I purchased a $1,000 Toshiba laptop, and it's the worst computer I've ever known! More money doesn't seem to buy better quality with Toshiba, as I have suffered problems with the laptop. Today it shut down on its own, an now it won't stop restarting and refuses to let me log on. Geek squad can't help, and I'm supposed to bring it in, although the closest store os over 40 miles away. The Toshiba help number will not help me unless I fork out my credit card number because they insist on charging me. I am done with Toshiba, and will let as many people as possible know what terrible products and customer service they have.

Well lets see if I can get you to understand what exactly happened with my laptop. I bought it around June or July of last year from your website. Paid cash. It worked well for a few months then I had a problem with the part on the laptop where the power supply plugs into. I seemed to recede inside the laptop.

I seemed to that when I plugged it in from the very beginning it always fell out but I didn't really think anything of it until it receded inside the laptop and would no longer make contact with the power supply when I plugged it in. I called your customer service and they told me it was not a part that was covered under the warranty. I left it go for a few days then called back and got the same result. Waited a month or so while I discussed it with various friends and we all agreed it should be warranted. Called back and got the same deal except this time they agreed to give me a ticket and if they decided it was my fault then I would have to pay for it.

I went online to get the ticket and saw that I would have to pay to send the laptop back. What are you crazy? Thats what I thought. Since the part was only $17.00 I decided to get the part and get it fixed myself. I ordered the part and got a friend of mine who is an IT tech to fix it. Yes I know this voided the warranty but what the heck , your company wasn't willing to fix a part that was a factory defect anyway so what did I have to lose. She opened the laptop and found a clip lose and floating around inside the laptop and the opening where the laptop plugged into the power supply was melted and the connection was free inside the laptop.

She fixed it and now it is working great. Now the reason I am making this complaint is because I wanted you to know that this is the fourth or fifth laptop I have bought from Toshiba, although it was the first time online. Usually I bought them from a reseller. I wanted to let you know how dissatisfied I was with your support and warranty. A simple $17.00 part and your company would rather lose a lifetime customer then replace something that was cheap and obviously a manufacturing defect.

Well you have lost a good customer as well as several others because my children will no longer buy from your company either as well as friends. Simply because a company should honor their warranty and when that is not the reality then buy from a company that does.

Purchased a Toshiba laptop late Dec 2015 one year warranty. Purchase at Staples model number C55-C5379. March 4th critical error. Called they now want $100.00 for the fix for the issue. Do not ever buy Toshiba products. The company stinks!!They will not help in any way. This computer is less than 3 months old, came with windows 10 installed. Not their problem if you talk to them. Someone has to be responsible. Should have known, owned Toshiba before and it was terrible. The issue is with the start menu, a software issue which they installed and it came with the computer. Never buy Toshiba just a warning!

It’s really disappointing that Toshiba is not taking care about customers and giving any feedback. I’m also working in a global company as a manager and our first issue is this “customer satisfaction is very important”. Consider about a service which is not informing his customer since 25 days.

I sent a complaint 2 weeks ago about a Toshiba Satellite lap-top broken screen. The screen broke after opening the hood, the hinge was loose and crack the screen. The lap-top is only one year and 1/2 old and it doesn't make sense that I have to pay to do the repair. The lap-top was not dropped.

I bought a Toshiba Satellite C50-A-1JM laptop on the 16/7/2014. I used it about half a dozen times and now the main board has gone in it. It will cost £258 to repair which is more than I paid for it new so I have decided to not have it repaired. I am very disappointed as I have always sworn by Toshiba products, my sister is actually a director of a Toshiba franchise in Australia, my other Toshiba electrical goods have been great. Reading the forums, I could see a few people have had similar problems with the Satellite model, maybe there is an issue there. I am very upset as unfortunately I hadn't backed up my photos. I just wanted to let you know about this problem I have had and if there is an issue with that model, I hope it gets fixed soon so others do not suffer the same distress as myself.

I use a Toshiba laptop and use Word Starter 2010 windows 7 for all home uses. This suddenly stopped and I cannot access Word Starter and I have been directed to the control panel to repair this. This is not working. I do not know if I have to purchase another new Word Starter 2010. It has taken a week to try and find your address and I find this extremely frustrating. I did speak to someone in America last week and the lady I spoke to was very very unhelpful and knew nothing even after I explained the situation very slowly and methodically.

I gave her the Toshiba serial number which is 3C275504K but as I said she was unhelpful. I hope Microsoft can help and tell me what I should do to reinstall windows 7 Word Starter 2010. There are a lot of people using this. Just look at the forums. Look at the complaints too. Many customers including myself are not happy with Microsoft's attitude. I would like a reply please to my question?

Bought new laptop, $800, had about a month, suddenly you pres the "p" or "space" they did something other than their intended function. Called Toshiba 1800 number for tech support, worked for hours and several calls trying to fix. Had to send in for repair. Sent it in, got it back, not repaired. Called again got customer relations, sent it in VIP. Got it back, keyboard replaced, keys work. Within 30 minutes fatal error pops up. "Shut down immediately, cooling system problem, send in for repair".

Called Toshiba customer service again, want replacement, laptop lemon. Got run around, can only send in for repair. I have bought over 300 Toshiba computers for my Tech guys since I am a Service manager. Will NEVER buy again. They have no care to perform TRUE customer service, their 3rd workd goes strictly buy their written, choreographed card. Company not worth anything.

My Toshiba laptop wifi signals is very slow and not work properly disconnect again and again i am so worried about it and another problem is the battery is fully charged by 91% not by 100% and the resolution is not adjustable manually. My laptop model is toshiba satellite c55-b867 serial no is 5E176218C.

I called with a problem with my laptop I just bought. The technician told me I could purchase a technical consult for 159.00 for a year or 19.95 for a one time consult. I purchased the 19.95. When we finished addressing the problem he told me he had charged me 99.95 for the consult. I told him he had quoted me 19.95 he said he had not but I even repeated it back to him. He still would not say he had said 19.95 but he did. He would not let me speak to a supervisor about this. I am extremely upset about this. His name was Bernard. First of all I am upset that the computer has not worked correctly since I got it a couple of months ago. And I am upset that I was charged this much to fix a problem that came with the computer. I have lost all faith in this company and would not recommend to anyone.

I got my Toshiba satellite L75D-A7283 laptop about 2 years now about 3 months ago my fiancé realized y my laptop was falling apart at the bottom it was missing about 5-6 screws. I called Toshiba and the man said that there was nothing he could do about it but I can buy some for $60. I told the man I believe the computer came this way or they feel out I don't know but I have never tried to open my laptop before its crazy all I need is a few screws not asking to fix my whole laptop. the computer was okay with how it worked when I first got it. I have an old hp laptop that I have had for about 5 years now and not one screw is missing. Toshiba laptops are made so cheaply they should at least add extra screws to the box if they know people are having the same issues.

I now hate this laptop and regret trying to try another brand I should have just stuck to hp which is made way better and not made of such cheap shit! never ever will I ever buy anything from Toshiba again. Now I have to wait to buy a new laptop because I know that this laptop want last long what a waste of my hard earn money. My hard drive suddenly stops working then it reboots it self back up like wtf this computer is a piece of shit! cant even sale it. Word of advice to those that want to buy one from them stay far far far away stick to hp or other brands that are made well. Nothing but Toshiba complaints will you find about this poor laptops.

I bought my Toshiba Satellite laptop L55 B5357 through Amazon in the USA in December 2014. I will be going back to the UK in Jan 2016 and until then I am here in South Africa. My right hand hinge has disintegrated and out from the screen itself has popped out what looks like a sharp knife blade - on which I have cut myself as it is sharper than a razor blade. I went to the local Toshiba rep here in Nelspruit (Mustek) who contacted Toshiba (they took photos) and they confirmed its in warranty but he warned me Toshiba were not good here in SA and honouring this. Sure enough I am now informed that if I am anywhere else eg Kenya, Toshiba would fix my laptop but not here in SA.

This is absolute rubbish I used to work in Mozambique and there I have managed to have an HP laptop bought in USA and still under warranty serviced. Added to this that this part is dangerous and looks like a knife. I will not be allowed to take my laptop on board my flight to Europe cos this part sticking out looks and cuts like a knife. However no one in Toshiba seems to give a toss about this. I am pretty sure that if I send pictures and show them to the USA immigration authorities, British Airways, Virgin Atlantic, American Airlines the pictures will raise serious security concerns bearing in mind we are not even allowed to take aboard toothpaste, liquids, nail clippers and we have to have the heels of our shoes screened for hidden weapons. Well take a look at the Toshiba part sticking out of my laptop and I hope they ban Toshibas laptops from all flights.

I have always owned a laptop and I am upset that this one hasn't even lasted 10 months nor is anyone at Toshiba considering the long term implications of this screen part/hinge. So I will go online and will keep writing until someone has the decency in Toshiba to get back to me and properly address this problem. Wendy P Munn

I have a Toshiba laptop bought at best buy 1year and 6mos ago, and started finding little screws in my floor did not know they were falling out of my laptop still the charger would not go into my lap top now it is junk can not charge can not get the screws to stay in and they have never been took out before so guess they were not put in right the first time I took it to a shop they said they were not put in right and the little brass thing were falling out that was why the screws want stay in. I had just put a hundred more dollars in it for new software and windows ten upgrade from windows 8.1 that came on it very unhappy about the short life of my computer I am retired and just can not afford to get another one. Your products are not very good. It is a model c55t-a serial number YDO 77564Q should have had many years, I had my HP laptop for 6 yrs it still works but wanted to try touch screen so it could make the pictures bigger.

I was having problems upgrading to Windows 10 on my Toshiba laptop. I contacted toshiba help and was told he could help but I would have to pay £160 for an extended warranty before help could be given. I refused and cut off contact. I have since found how to upgrade and have done it successfully. I have made sure everyone I come in contact with knows about this fantastic service you get when you buy a Toshiba product. This us why I will never buy a Toshiba product again.

Complaint regarding 2015-0515-1640-387 (Reference #). I am writing to you regarding my laptop's repair, and I have listed its details in this email. I live in Canada and my laptop is an Amercian model, so it is currently sent-in for repair in one of your repair depots in Indiana. Being a loyal Toshiba customer for years, I loved your products so much that when I was ready to buy my first laptop, I chose a Toshiba model. However, being a student, your laptop was hard for me to afford.

Hence, when I was told by one of your employees that I had to pay for some repair issues, I was very disappointed. Not only is my laptop still in warranty, but its repair issues were also caused by manufacturing defect. Moreover, your customer service didn't handle my concerns very well, and this was disappointing to me considering my patience and loyalty. I hope that you can address my concerns and get back to me as soon as possible. Model number: PSKT8U-012004. Serial number: 5E231818C.

I have exchanged 39 inch with 40L5400ZE twenty days back. I have a problems with the screen mirror and I registered a complaint on 18 Apr & 29 Apr 15 (Complaint No -SR4G0051000). However, no technician visited till date. If no technician visit within 2 days I filled a complaint in consumer court.

I bought a new laptop at Best Buy, and it's only been five months and the hard drive went out. I am very very disappointed in this product. I am not happy having to get a new hard drive put in it and having to do without it for two or three weeks. They should have given me a new one. It's only been five months since it was purchased, you should stand behind your product better than this.

After greetings to your company, I have asked about the best electric water heaters in Egypt and everyone told me to get Toshiba. I already did and bought one 55 Liters on February 2015. But after one month, it started to drop water. I called the customer care and someone told me that it is an interior problem in the product and supposed to be sent to the factory for replacement. He would have to put down the heater on the ground because it is dangerous to use now until someone from the factory visits me and replaces the product. Unfortunately, until now and after calling the customer care too many times and too many complaints, there are no response or no answer. Now I have a useless machine taking up space in my house. Actually, this is the first time to get a product from Toshiba and I hope to not be the last time as you enjoy a highly good reputation. I wish my message reaches to all managers, all calls and complaints are regards to my contact number

Bought Satellite laptop via Amazon in March 2015. Called 855-256-9005 on 4 Ap 15 for assistance. Got some help, but was told that I only had 90 days free assistance and that I should buy extended warranty for 9 more months. Said I would think about it. Had to call today, 9 Ap 15, and got more help but Donnalynn would not continue to help me unless I bought virus protection on the spot. What is the warranty period for assistance w a new laptop? Why must I b forced to buy something in order to cont to get help?

Hi, I am so sorry to send this complaint to you; of course I fully understand that in the grand scheme of things it will count as nothing. However I feel that I should give my views. I have been and still are a Toshiba laptop supporter. I have purchased several Toshiba laptops all have been great. No longer do I feel the same way. I have just purchased a new Toshiba laptop with a Google database included. GOD what a mistake. Google totally restricts my laptop movements and I am unable to carry out many functions. I could continue for hours but I will not. I will use my laptop until it finishes but I will never buy another Toshiba laptop as long as there is a Google over rider over all databases. Toshiba have made a grave mistake linking with Google.

On the 2nd of April 2014, I ordered a Washing Machine of the type / model mentioned above from the Seng Heng outlet in Giant Hypermarket at Kelana Jaya. The washing machine was delivered the next day ie the 3/4. After they left I noticed a crack on the bottom ( about 20 minutes later) . I promptly called the sales person and reported it. She said she will contact the driver to return back to my house to check the defect. I waited the whole day , making several calls back to the sales person and also to Toshiba Sales and Service at the toll free number. I obtained the phone number of the driver and managed to talk to him.

After continuously calling him, he finally came to check the defect ie on the 4/4 and promised to do a report on this matter to the relevant people in TOSHIBA. I d like to know if this was done and what is the next procedure. I have no confidence in him as he is only a driver. Please call me from your side and let me know what action is being done. If I don’t hear from you soon I will refer the matter to the Consumer Association as I really don’t know who to bring my complaint to and time is passing by.

I made the mistake last year of buying one of your laptops. I have had nothing but trouble for the last few months. (I had problems earlier but didn’t realize it for awhile.) At first I blamed my problems on Win 8.0 and 8.1 – problems like vanishing files and folders. Now I am wondering if hardware failure is responsible for some of it despite all the diagnostics on the computer saying that everything is working just fine – even the nonfunctioning DVD drive.

I am putting my complaint in writing and hope that it will get through to someone there who will read it and listen. I bought a BluRay drive (even paid Costco an extra $100 for it). My laptop has sat here for the last three months or so with the tray open because it won’t close and stay closed; therefore it is totally useless. Not only will the tray not close, evidently it was malfunctioning as early as June of last year. I backup my files to an external hard drive and to DVDs. When I needed the DVD backup I found that two of the disks were corrupt. I purchased an external DVD drive a few weeks ago in an effort to recover the files and it won’t read two of my backup disks. I called your Tech Support number and got cut off twice.

When I called the third time I was asked for a credit card number. I totally refuse to give my credit card number on general principle – I won’t chance getting charged for something that should be included under the warranty – even if it means throwing the laptop in the garbage. My one year warranty expires on April 16. I can’t even find the address of a local service shop so that I can talk to a serviceman. You don’t even want to know my opinion of your product or your service. I am also backing this up by mail if only I can find a mailing address.

Only Had the Computer 6 weeks Staples only covers it for 4 weeks they would not even help not happy there either . spent over 600 for the Lap top that the hard drive went bad. takes about 1 hour to log on 100% cpu. was running and nothing was open have to send it in to get repaired and HAVE TO PAY FOR SHIPPING. Very upset and not happy.

Should not have to pay 25 for shipping and not mention the time with out the computer. It was bought for my Church and we will be with out for 4 to 6 weeks. I will never by a Toshiba product and I will tell all my Friends and community about it Very unhappy customer.

I called to have recovery disks that were set to me replaced because they came with out usable data.. (faulty product!) they would not honor they product by sending new and instead tried to chanrge for a new set of disks. This was for a laptop. Secondly stated their was a 30 day warrantee and no where was it published. Not vibally over the phone or in the packaging. Thirdly their products even though not created or operated by thier own is very poorly created and unsupported. Bottom line do not buy this product.

I purchased a Toshiba laptop for christmas for my son. He did not tell me within the fifteen days that it never worked. He told me in March. I have been getting the runaround every since. I went to Walmart and they said I had to go through Toshiba. I sent it back at my cost to Toshiba. They could not reach me so they sent it back to me. I went back to Walmart. They told me to call the Warantee place. They told me to go back to Toshiba. So I call Toshiba and they said after some trouble shooting that they will fix it free of charge. I had to purchase another 25 dollar box. Now I am out 450.00 and no working computer. I purchased the box and waiting for Toshiba to send me the label and send it back in. I am placing a note in side the box stating to fix it at no cost to me and do not wait to hear from me again. This is ridiculous. I purchased this in Dec and it is now April and no working computer and no one wants to fix it. They all point fingers at one another and I am getting no where? Someone needs to take responsiblity and stop costing me more and more money and still have nothing to show for it but a computer that never worked!

Hello to anyone who will listen because obviously toshiba doesn’t care about the products they create or the consumers who purchase them. So here it goes, I purchased a new toshiba laptop and the extended warranty package about 6 months ago. After having my new computer about 5 months it decided to overheat after being plugged in overnight to charge. I discovered this problem the next morning after finding my computer screen was cracked and the computer itself was hot to the touch. I was lucky that my home didn’t catch fire as a result.

I immediately called toshiba to report what happened and set up to have my computer repaired, which by the way the person I spoke with I could barely understand because their english was very poor. After having my computer for 2 weeks, which has been a huge inconvience to my professional life because I use my laptop for work, I received a phone call from Claudia stating that I would be responsibe for paying for repairs???? This was a shock to me because this computer was brand new.

When I asked her to speak with her superior, she refused to let me talk to anyone and stated pretty much that I would be stuck with this piece of shit product that I purchased. So I would like to take this opportunity to say thank you for opening my eyes.

Just general poor service with respect to every turn, they always take the low road and never the high road. Just the way we all know that Apple Support Service is good and efficient, Toshiba support and service is the opposite. If they can put you on hold for two weeks while they try to find out what happened, they will do it rather than solve the issue now and spend their own time finding out what happened. You will suffer any way they can make that possible, never Toshiba, always you, the customer.

The IQ level of the Kathy’s one chats with in the name of solving any issue is low and their ability is limited, again, unlike the Apple company who could teach Toshiba a few tricks. That’s all I just wanted to warn any shoppers for Toshiba products as to what they can expect when they need support or repair or warranty assistance, YOU WILL GET THE RUN AROUND for sure and for as long as they can do it, they will and good luck getting anything completed to your satisfaction.