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United Airlines Complaints Continued... (Page 3)

228+ reviews added so far. Upset? Call United Airlines corporate: 1-800-864-8331
20

Last Sunday night we were returning from Las Vegas with a brief layover in Denver (final destination Billings MT). Our plane was late getting our of Vegas due to a United Airlines Error. Our flight was a mere 15 minutes late getting in to Denver, but due to another error we were delayed getting to our gate. They changed our arrival gate from B22 to be B26, there was a plane at B26 that we had to wait for to taxi out. Ultimately we were approximately 25 minutes late getting in to Denver. Our layover was to be 27 minutes. Once we made it to our gate it was obvious that it had left without us. This was the last flight out of Denver to Billings for the night. There were 12 other passengers on the Vegas flight that missed the flight to Billings.

Was it too much for that flight staff to wait for us, instead of inconveniencing all these people? As i said early, the flight to Billings was the last one of the night, it was not connecting anywhere until the morning. We waited in the costumer service line for over an hour to speak to someone. While the United agent had a nice demeanor, she was less than helpful. They were out of hotel rooms so she gave us a coupon for distress passengers. So we still had to pay for our room and apply for reimbursement. All of the flights to Billings the next day were completely booked so then next available flight would be Tuesday morning, a full 32 hours later. We took it upon ourselves to find a flight into Bozeman MT (2 hours away from Billings) the next day. Fortunately we were able to find someone to pick us up and drive us back to Billings.

The United agent also made sure to let us know that she was not allowed to discuss reimbursement with us for any items. She noted that they, United, no longer let them do that. If we wanted to be reimbursed, we would have to contact them through a website. At no time have we been able to speak with anybody, everything has happen via the internet. Upon arriving in Bozeman, we receive a text message saying none of our bags made the flight and that we would need to speak to a gate agent to make arrangement to get our bags. Remember, we are 2 hours away from our final destination, how would we get our bags. The gate agents in Bozeman were not able to help us locate our bags, fortunately as we were speaking with them I received a phone call from the Billings Airport.

They stated that they had our bags and did not know why since we flew into Bozeman, They said they would get them to Bozeman for us. Really? What is the point of all the notes that the Costumer Service agents took down? At least we have our bags I guess, but now we have t make a special trip to the airport to pick them up. It has been over a week now and we are still struggling to get responses from United Customer Service. At this point all they are going to reimburse us for is the hotel in Denver. They do not think they should pay for any meals we paid for, personal gas used to pick us up from Bozeman, lost wages due to missing work on Monday, and nothing for the trouble of the whole ordeal. We will definitely think twice before using United again. They have zero regard for their customers time or well being.
40

My husband and I had reservations on UA 3949 from Newark to Burlington on March 3, 2014. This flight was canceled, we received no compensation and needed to spend the night in the airport. The reason given was because of the weather and certainly the weather in Newark was bad though United was still sending out flights. I believe that weather was just and excuse. We believe that the flight had already been canceled 24 hours earlier which was the reason that we were not able to print boarding passes 24 hours before our flight. In addition, other carriers were flying into Burlington on that date. We would like compensation in the form of a refund for this trip or comparable.
20

i was traveling to Florida with my daughter and husband. my daughter was unable to travel with us due to her health. i called to cancel her flight.. at that point i was on hold for 30 minutes waiting for someone to get on the phone to cancel the flight for me.. once cancelled i took the agents name and employee number because he wouldn't give me his last name.the next thing i know is a conformation comes from united that my milage plus seat that i paid for was cancelled and i was now sitting in row 26 instead of my pre paid upgraded seat in row 7 .i call back united after again attempting to go online, but my conformation number is now invalid . the original one they cancelled and the new one in the reg seat. so i am now on the phone again for over 1 hour awaiting the results of this terrible customer service...

By the way i asked the young lady her name and she hesitated , now I'M waiting again for a supervisor and after twenty minutes a young lady gets on the phone...not a supervisor.. because the other young lady, Amy didnt even give me the courtesy of letting me know what was going on just said after after 30 minutes she is not able to switch back my reservation.. are you kidding me....now i finally get this wonderful woman named Michelle from Dallas.... she was kind and very helpful although my seats were now given away , and i couldn't even get seats back near my husband... she did get me seats that were similiar to what i paid for originally... there are some good people that work for united.. but truthfully not tooo many... shame on you united airlines...we travel at least 15 times a year and are rethinking who to fly with... why would we travel with them....
20

I am beyond angry and disappointed in my experience as a customer. I had a flight for 2/4/15 Denver to Munich (UA910, UA8854). I had a return flight 2/24/25 Istanbul to Denver (UA6899, UA8878). When I arrived at Istanbul Airport, Turkish Air notified me that United TOOK ME OFF THE FLIGHT. When I called United, a rep notified me that the computer system was down and would not be up for hours. Therefor, I had to miss my flight! After many hrs, I reached a 2nd rep and she put me on in the middle of my sentenced because she apparently had no idea what she was doing. The 3rd rep I spoke to accused me of missing my Munich flight and was disrespectful. The 4th rep I talked to, “Joe” (he told me he could not give me his real name) for 2 hours trying to get another flight, eventually re-booking me on a flight to Denver 7 hrs later.

After confirming with “Joe”, I went to Turkish’s check-in desk. They informed me that I wasn’t booked on the new flight. I had to call United for a 5th time. According to a rep, “Joe” did not confirm the flight with Turkish. She had to re-book me again! This whole ordeal getting a new reservation took 4 hrs! As I understand, United cancelled my flight because they claimed I wasn’t on the flight to Munich on Feb 4. This is a complete lie and if you check your system you will see I was on the flight. Because of this mistake, I spent a day from hell trying to get home to a very important business dinner, which I missed!

I am beyond disappointed in United and this mistake that was made caused complete stress to me & it ruined my relationship with my client because I missed a very important dinner. In addition, the customer service I received was unprofessional, disrespectful, unorganized and seemed no one knew what they were doing or how to fix the situation. I have always been a dedicated United customer, but after this experience I can no longer say this. I travel frequently and this is the worst I have ever been treated!
60

I'm 6'8. I'm on flight ua5396 on mon feb 9th flying to Fort Wayne in. from Chicago at 12:45. I set in my assigned of 10b. All passengers were aboard. I ask to move to an open exit isle seat. The stewardess said no. Company policy is no unless you pay extra for those seats. Really??? Wow??? That's certainly some greed over common sense!!!
60

I purchased a ticket from memphis, tn to newark, ny, on unitedflight ua4411k/ date 1/15/2015, from there to beijing people china, on flight us89, then to yichang, china . When i arrived at airport in memphis, tn. I checked my bag.
I was told the plane had a problem, and i was going to miss the connecting flight to ua89 to china. I was given the option of flying the next morning at the same time. The next morning i was told my bag had gone to newark on another flight. It was not there. I have called united over twenty times, told the first 2 days my bag was still in memphis, tn. My father and mother went to the airport, got with the supervisor of baggage, she called newark and was told the bag was there, and they would put a rush on it and send it on to china. We called the toll free number for united 800 335 2247, and was told it was still in memphis. We were give a number to newark baggage, which was never answered. We called back and was told newark would not look for the bag. My parents again went to the airport, and were told they were couldn't do anything because they can't track a rush. Bag tag, which their company put on the bag. We have contacted air china, they say they never got the bag and united has it. The united people told us unless i filed a lost bag claim in china at the final destination i would not be reimbursed. When i first landed i attemped to do this but was told the bag might be on next flight. I insisted upon filing on the 20th and they brought the forms to my hotel, which i have copies of. United refuses to help, i furnish copies of my telephone bill with over 30 calls to united and air china. Enough is enough, what can i do. I have only two outfits which were in my carry on, i am here for three weeks, what can i do. My parents who are 80 and do not ceed to be going to the airport from mississippi, are going again tomorrow
60

If you think that I will go away after your shoddy treatment I will not. I am still demanding explanation and compensation for being treated as I was on the 2nd of January on flight UA142. And to make matters worse the next day when I approached your customer service booth checking on the status of my luggage I was told that it's on ground and will be traveling with me ANOTHER LIE and you all know that according to FAA my luggage is not supposed to travel on a different flight or ahead of me.

When I got to Nigeria after waiting forever for my luggage to come out of the conveyor., only 1 bag came out later I was escorted to another area at the airport where my luggage was kept because it had arrived the previous day. I had a 50lb bag reduced to nothing all the wedding gift were gone a lot of jewelry for the bridal train where missing. I am just getting to figure out my loss . I will retain an attorney until I am satisfied . You should not LIE OR DISCRIMINATE and when questions are being asked you should not THREATEN YOUR PASSENGERS I paid for my flight and should not be treated as such.

On Jan 2nd I received this email. I got to the gate at 9:05 and the gate was already closed. When I asked why we will not be allowed to board the flight We were redirected to the customer service center. I requested to speak to a supervisor because there was still a lot of activity going on right in front of me the customer rep was not forthcoming. She told me that she is not able to make the call at that time and insisted that the only channel I have is to go to customer service. I walked over to another counter requested that they call a supervisor I was told that the rep at the gate where I was supposed to board from should do that. I walked back to the gate a 3rd time the rep was rude as she has always been when I insisted that she should calla supervisor the threatened me with calling security to escort me out of the airport.

All I wanted was to get on the flight I was booked on to get to Nigeria and be at my nieces wedding the next day. United ROBBED me of that opportunity. So what followed after is what I am furious about. United decided to reschedule my flight without giving me any options, they also refused to pay for hotel or offer any kind of compensation for what they caused they lied that flight from Dallas was delayed due to bad weather MY FLIGHT was not delayed. They lied that they will not issue hotel or voucher to passengers from Dallas they lied again because they issued hotel voucher and other compensations to 1 passenger that was on the flight from Dallas with me I have her information for proof.

I was threatened twice by your employees to be escorted out of the airport by security. The worst was when the supervisor named Steve refused it listen to any thing I had to say threatening a 3rd time to have me escorted and stated that he will bare me from flying United airline. I guess you know what my response was. I am never flying United EVER. So you know I recorded everything that went on.
20

Plan was delayed 20 minutes from Pittsburgh due to deicing the plan; arrived in Houston at 11:30 missed my connecting flight to Lafayette: which was suppose to depart at 11:25 a.m. Scheduled another arrive Flight to take off at 2:46 p.m. delayed until 4:40 p.m. on December 19,2014. December 28th,2014 arrived at Houston on time; flight was suppose to take off at 7:10 p.m. delayed until 8:30 p.m. Had made prior arrangement to have a service pick me up at the airport; had to call and tell them my flight would be delayed. Flew United years ago at that time it wasn't that much of a hassle. Wondering if I should even venture flying United again!
20

I was traveling on a business trip from Washington DC to Redmond Oregon on Friday March 28th. Our plane got in from Chicago to San Fransico at approximately 9:00 PM. At 9:35 PM the intercom said that our flight UA5414 was cancelled. We were told to go upstairs to the United desk for further instructions. The united agents said that there were no flight on other airlines and United was not going to put on an additional flight. They told us that they could not get us out until Tuesday April 1. They said that they would put us up in a motel for 2 night which is 2 nights short of the time United was going to delay. I had to get home to take care of animals and get back to work of which I had a important meeting on Monday. The United staff was very callis to what inconvience that United created by cancelling the flight. They could of rented a van or bus to drive us to Redmond which most passingers would of done. United did not offer any vouchures of any kind to help soften the blow. Out of the blue after 2 hours of offering us no real solutions they said that they would put on an additional flight Saturday morning. Some people left the airport and did not know about the additional flight because they took the information the agent gave them offering them no solutions until Tuesday. I feel that United owes us an apology, a truthful explanation and a flight vouchure before I want to fly and recommend United to anyone. I have flown on several airlines and I have never been treated so poorly and unprofessional as we were treated by United. Other airlines will do anything to make up for their mistake and this was United’s mistake.

Bill Lang
6424 SE Scenic Drive
Prineville, Oregon 97754
60

I had to change a flight date from March 26th to March 30th. I was charged $200.00 to make the change plus an extra $132.00 for the extra fare, which I agreed to because I had to be back in Wi by 4:00 PM. I was booked on Flight UA 4823 IAD-CLE which was to leave at 12:06. The plane was delayed over an hour and I missed my connecting flight to Milwaukee. United had to rebook me on a later flight UA4987, I did not arrive in Milwaukee until 6:00. United change the flight on me which I now I feel I deserve a refund of the $332.00 because that ruined my plans. I had the expection of being in Milwaukee at 3:30 not 6:00. For that I could have booked a 1 way ticket a lot cheaper.
20

Dear United:

As a 1 Million miler, I greatly resent your pulling UA Flight 5177 away from the terminal on 28 March only to sit on the Tarmac.

As I write this, we have been on the Tarmac for 1.4 hours and now the airport is shut down or closed.

I am in an upgraded seat 2C but would far rather be in the terminal.

Why on earth would you not leave everyone in the terminal until the weather passes?

It can’t be to maintain on time departure because we left late anyway.

Gary Jones
20

We’ve had 2 delays In 1 week due to maintenance of your aircraft. I’ve had this current trip planned for a few months now. Paying around $1500.00 for my tickets and this continues to be a very big issue for me. Please give me 1 reason why I would continue to do business with United Airlines? I think United should take a better look at the 100 hour inspections. And now we just had our flight canceled. Thanks a lot
40

I was then put on standby for the next flight so I waited until the flight was on the board and ask if I would be able to get on the flight and to my amazement I was now 6th on the standby list, going from 3rd to 6th when your flight was cancelled by the airlines makes no since. Because I was not a premier member they get priority, this should not happen when you are cancelled and not just wanting an earlier flight!!! United should not discriminate against its passengers when the airline makes the cancellation.

I took it upon myself being left alone and my carryon bag was on the plane, to try with no help from the counter agents. I went to customer service counter about 5th in line and watching premier member after premier member being served and finally I made my way to the counter and had to plead my case that I had been ticketed and on a flight and was removed due to a counting error did not have a seat I was able to be booked on the next flight.

I made it back to SGF but our luggage did not, they were not on the flight with my husband and I came on the next flight and our luggage wasn’t on that flight. We went to United Airline counter the first agent didn’t know what to do so we waited at the counter for another agent that was checking all the bags that were not picked up and had no intention of helping us until we walked over to her, then she acted as if we were bothering her and was very abrupt with us and another passenger. We finally received our luggage on 18th about 2pm.
In summary of all of this chaos the United Airline caused:
First and upmost not being able to celebrate our 34th wedding anniversary in Jamaica as planned!!!
Kennel fee for 7th $16.00 flight cancelled
Caretaker fee 7th $20.00 flight cancelled
Parking fee 9th-16th $80.00 Unable to acquire drop off and pick up do to united cancellation
Kennel fee 9th-16th $180.00 Caretaker unable to care for 2 extra dogs do to united cancellation
Caretaker fee 17th $20.00 Flight cancelled

All of the advertisement on flyspringfield, this is just some of the many reasons why people do not come or use Springfield Airport/Airlines at springfield. What happened to customer service and passenger rights?
Your prompt attention to these matters is appreciated.
Sincerely,
Gary David & Reta Hampton
417-733-4361, pointman46@Hotmail.com
60

RUINED ANNIVERSARY THROUGH SPRINGFIELD/BRANSON AIRPORT
An anniversary trip to Jamaica we booked approx.8 weeks before our anniversary.
We were to leave SGF on March 7 @ 5:57am from SGF arriving 3:55pm in Jamaica to celebrate our 34th wedding anniversary March 8th.
SGF to ORD to Jamaica on United Airlines.
We made arrangements for someone to care for our animals, kenneled our dog, spent the night at our daughters so they could take us to the airport.
Arrived at the airport at approx. 5:00am got in line, everything was good, when we heard a lady in front us say United had just cancelled the flight and a few moments later cancelled appeared on the flight board. We continued to wait in line and after 10-15 minutes, then a man comes around giving us an 800 number to call. We called the 800 number and gave them our conformation number and were told that we were booked on a flight for March 10th an and I told them no we were booked for the 7th and was told there was nothing they could do and we could stay in line and see what the agent had to say. At about 6:00am we got to the counter and the agent told us that we had booked at a bad time and everything was full in all the airlines. We asked what happened and we were told it was just something that happens!!! And the soonest they could get us out was March 9th going through Delta airlines and they would extend our vacation returning on the 16th, but we did not know if we would have hotel reservations through the 16th. We asked what kind of compensation we would receive and we were told not to worry about that now and nothing more was said. All they could do was get us out on the 9th and at that point another agent spoke up and said if we wanted to leave today then we need to go to another airport. We asked if United would get us a rent a car and the agent stated No, since we were dropped off, we needed to call who dropped us off to come and get us and take us to another airport! Because we were not going anywhere from SGF and that we had to go to another airport
We were able to get our son in law to pick us up, and that made him late for work! We drove back home, picked up the dog from the kennel costing us $16.00, calling the caretaker for our other animals.
Spent 2 hours on the phone trying to rearrange our resort with airlines and finally our resort helped us coordinate with the airlines the best they could.
Then we arrived at SGF on 9th went to check in with Delta airline arranged through United and were told we needed a Visa to go and then we needed to pay for our bags because we were not going Intl, so going back and forth until I was again in tears, we were finally Oked for the flight after almost an hour it was just chaos no one knew what to do (4 different agents). We did not arrive until 8:00pm and did get to the resort until 10:30pm missing the whole day and nothing was open to get something to eat.

Now to our return trip on the 16th.
We were returning on United airlines departing at 1:14pm, when we arrived at the gate it says departing at 12:20pm great! Then it was changed to 2:24PM and we connected at ORD at 8:13pm, got through all the chaos at ORD at the gate and now the flight departs at 8:40pm we just made it, then it changed to 9:35pm, then after 9pm it changed to 10:30pm, then about 10:00pm they cancelled the flight. Leaving us at customer service with about 50 people ahead of us. An employee passing by made a statement why don’t some of us go downstairs to the ticketing counter. We made our way with 10 people ahead of us and finally at the ticket counter to book our flight and get a hotel room and to make them aware that I was a disabled veteran on meds and would be out in the AM . There were no flights available until 8:13pm on the 17th leaving us at the airport 24 hours then may be we would be able to get a flight, but we could get on a standby list. All food was closed and was told to call the hotel and was given a number for the shuttle, I called and it was the wrong number waking some poor lady up and then we had to go back up to the counter and get the correct number. Finding the shuttle pickup was almost impossible with the directions we and about 6 other people received. We finally made it to the shuttle and about 45min. later got our shuttle. When we got to our room we had 5hours before we needed to get back to the airport.
We arrive back at the airport at 6:00am and we are on a standby list and at this point my husband has no more meds and is a Disabled Veteran. We are 2nd and 3rd on the list, we were able to be ticketed for the first flight out, we entered the plane and found that there was only two seats available leaving me standing and had to returned to the counter. A passenger had boarded the plane without checking in! I was then put on standby for the next flight so I waited until the flight was on the board and ask if I would be able to get on the flight and to my amazement I
40

My wife and I are holders of the same card 4388576015545711, according to your advertisement and information we have received, the charge for the first bag is free, As of now we have received this service without interruption, however on March 21 I have made to separate reservations for myself # F84F28(Horacio) # F8YZ3T(for Angela) departing on the same date, but returning on different dates. The same credit card was used for both reservations, one under Horacio and the other under Angela.
when the confirmation arrived on my e.mail address Horacio first bag was waived, but the Angela reservation shows the charge will be required.
Is it because only my name is recognize for the service offer on the card, although Angela is part of it, and the only different she is returning on a different date? , however if you look on a future reservation for Angela traveling to Ireland in May (res # M4KX0F) her charge was waived.
The charge is not a big deal, is just that I want to make sure my interpretation makes sense
and I am incorrect could someone explain it to me.
Many thanks, and anyone wants to call me my cell phone # 415 846-8932
Thanks for listening
Horacio M Rodriguez 262 Fowler Ave SF Ca 94127
20

Many months ago my wife Sandra and I made flight arrangements to fly from Green Bay, Wisconsin (where we live) to Phoenix, Arizona for our daughters wedding. Our flight was cancelled until the next day which would not work as far as the wedding arrangements were concerned. As we searched online to find a flight out of Chicago which would leave that day March 12th 2014 at 5:48 PM and arrive in Phoenix, Arizona at 7:40 PM that day (Flight UA600) it was our only option. We quickly packed the car to drive over 3 hours and still had to park the car in long term parking. The added expense of gas and parking $250.00 plus the idea we had already paid more to fly out of our home town Green Bay rather then facing the round trip driving to Chicago and back. I believe we should be getting a refund for added expenses and flight costs.

Thank You for your concern,

William & Sandra Neumeyer
60

Sir or Madame,
On the evening of 12 March, I made flight reservation on a United Airlines flight using Marriott Rewards points. By the next day, I realized that the amount of points used for this one-way flight translated into an extraordinary “expensive” ticket when the value was translated to dollars.. With this realization, within the 24 hour cancelation window, I went on-line to cancel the reservation. Being that I was not able to cancel the reservation on –line, I called the Marriott Customer Service number. The customer service representative told me that I had to contact United for any changes to the reservation. Upon hanging-up from that phone call, I called United Airlines. The UA customer service rep told me that she could not make any changes to the reservation that I had to contact Marriott.
These phone calls were made with the 24 hour cancellation window from the time that I made the reservation. Being that I could not get either company customer rep to assist me, I waited until the following morning to call Marriott Rewards Office. The customer rep I spoke to told me that, since I missed the 24 hour cancellation window, that there was no way to reverse the points used, that I would have to pay the $250 processing/booking fees, the ticket was not transferable and that I would only be given a credit equivalent to the price of the one-way ticket that I purchased.
I am heartsick that this transaction has taken my ability to pursue the travel that my family had planned for this summer. My husband and I work at the Naval Postgraduate School in Monterey, CA,, and this trip was one that we have wanted to take for many years (it is our 25th wedding anniversary this year). Since I am being told that the 305,000 points that were used for the one-way ticket reservation cannot be returned, we will not able to take an overseas vacation like we had planned. (Booking Number 1591548. Traveler Margaret Barreto)
I am writing to ask for your consideration to reverse the 305,000 points that were subtracted from our account. I was aware of the 24 hour cancellation window, took action to cancel the reservation, but with since neither representative would assist, I was without an option. My intent on the evening of March 13 was to cancel the reservation that I used our rewards points for and, in turn, purchase two round-trip airline tickets from SFO – Rome for my husband and me (July 8-15) so that we can join our daughter on her return flight from Rome. Travel for our daughter is already booked (UA 1405 and UA 960 on 30 June, with return flights UA 967 and UA 644 on 15 July).
I am hopeful that with your help, I can continue with my plan to purchase two more round trip tickets (SFO – Rome), use our Marriott Rewards points toward our hotel stay while traveling and create a winning venture for all!
Please contact me if you would like further information. Also, please note, I am not writing to complain, but do not see another office to write or submit my request to. Please forward if your office is not able to process this request.
With appreciation for your time and consideration,
Jane Barreto
Cell – 831-236-5423
Office – 831-656-2958
jfbarreto@sbcglobal.net

Disclaimer: This complaint was submitted by Jane Barreto on 03/20/2014 at IP address 24.4.70.185 using our United Airlines (not complaining but asking for your consideration) complaint form. This opinions contained in this United Airlines (not complaining but asking for your consideration) customer review titled, “Wrong information from United Customer Service representative” do not reflect the opinions of this website.

40

03/11/2014 – Departure Nonstop Total travel time: 3 h 54 m

custom air icon Newark San Juan 3 h 54 m
EWR 8:00pm
Terminal C
SJU 11:54pm
Terminal C

United 1244
Dear United,

On this date and flight my wife and I were asked to leave the plane without given any reason why. The stewardess said that it was captains orders. My wife and I had plans that night in San Juan that we had to cancel. I was never given a warning or explanation. Customer service was unable to give any information regarding this flight refusal.
When I was asked to leave the plane I questioned the stewardess authority since she was not in a uniform. The Stewardess/Terminal attendant was dressed in navy shirt and black pants and did not have any united insignia. I asked to see the captains orders and the attendant refused my request to speak with a captain.
I question the procedures for removing a passenger from a flight.
I want this complaint filed against the entire crew. Because a crew was prejudice against passengers they have the right to remove at any will?
Is the crew an absolute authority or does this corporate commercial airline have a process for this type of conduct?
I believe the consumer bill of rights was broken by these employees. I deserve a right to information as to what my wife and I did wrong.
Don’t passengers deserve a warning? I believe it is not ethical to remove a passenger for no said reason.
I have been flying Continental/United my entire life and the resolution of this dispute will determine my friends and families future business with United Air.

Sincerely,
Mike and Erin Szczesny

Disclaimer: This complaint was submitted by Mike Szczesny on 03/18/2014 at IP address 24.0.30.194 using our United Airlines complaint form. This opinions contained in this United Airlines customer review titled, “Passenger removal dispute” do not reflect the opinions of this website.

40

I originally booked a flight from Glasgow to Los Angeles leaving December 10, 2013 with a return date of March 5, 2014. Due to a medical situation (my daughter is at the top of the list for a kidney transplant in Oregon), I had to change my flight departure from March 5 to June 30, 2014. When this change was made I mentioned that I had paid for economy plus on both legs of the flight back to Glasgow on the above date; June 30, 2014, LAX to Newark – Seat 8C and from Newark to Glasgow, Seat 9C.

I recently checked my Visa account and found that United had credited back $74 to my account. I am assuming that this is a refund for the economy plus from LAX to Newark. I do not wish to give up my seats in economy plus, so I would appreciate confirmation as soon as possible that I am in fact, traveling economy plus on both legs of this journey. I DO NOT wish to get to LAX on June 30, to be told that I no longer hold these seats. As I will probably be in Oregon close to my departure date, it is very important to me that you confirm this fact and if you have in fact canceled my seats, reinstate them and charge it to my Visa account as previously requested.

Thank you for your immediate attention to this matter.

A.C. HAYTON

Disclaimer: This complaint was submitted by ALISON C. HAYTON on 03/13/2014 at IP address 99.146.30.161 using our United Airlines complaint form. This opinions contained in this United Airlines customer review titled, “economy plus fares” do not reflect the opinions of this website.

40

Me and my 82 year old mother had a flight out of Paducah, Ky on Sept. 19th 2013. Our first flight was at 5:34am, Sept. 19th. I get a call on sept. 18th saying our flight was cancelled…please call United to reschedule. I call and I was on line with them for an hour and half. The boy I spoke with could barely could speak english and he was rude…. He threw a bunch of flight times at me and I told him I COULDN’T understand one word he said.. I told him I need an email with all these flights,,.. He put me on hold for 5 minutes and got back on line saying “ok the email was sent”. I said really what email did you send to ??? He again said hold on,,,,,, 10 minutes later he came back on saying I need your email ,… I said thought you said it was sent..,.. He replied no because I need your email … I then asked to speak to his supervisor……. I was lied to and put on hold for extra long for NO REASON!!!
We get to the airport at 1:00 pm to catch our 2:49 flight and low and behold on flight was delayed until 5;46…. Which meant we needed to reroute our flight. AGAIN!!! I have an 82 year old mother who can’t handle traveling ALL day long!!!! They finely got us a flight together ….. At 5:15 they announce they were gonna delay til 7pm.. My mom is tired and hungry and not to mention getting weak from waiting around …. Then they cancelled ???? We were in the airport from 1 to 6 for NOTHING…. I missed a day of my vacation and I could have worked since you all ruined my day….. My mother was so weak waiting on all the lies and bullshit you were feeding all your Paying Customers… It was a wasted day and now I have to have my husband take me to Nashville in the morning because I could drive due to the fact that UNITED couldn’t fly me back into Nashville on my return flight ??!! He will miss four hours Plus of work… You all took a day of vacation and my mothers too…. On top of that give us lame excuses and lies of why the flights were cancelled.. I want my money back .. …. Allll of it, due to your lack of your inconvenience !!!! I want my moms flight reimbursed as well….. This was a day from hell and you all owe not only me and mom but all those poor people who missed their flights taking them to their homes, daughters wedding and families !!! I’m tired and very …..VERY pissed!!! You can call me if you have any questions ,… I will be more then happy to recap this day from hell …. Here is our flight conformation numbers .,. And my cell number ..,.
Heidi Anna james # BZSV8D
Helga Hanna Lopes #BX4YYH

Once again I am very unhappy that my flights were cancelled, I was lied to, I’m having to fly out of Nashville and I lost a day of my vacation sitting around waiting for United to tell me we were screwed …..

I want our money refunded!!!
Cell number # 270-559-1462

40

My husband and I just travel on THREE different flights and each time the baggage rules were
not followed or enforced by your personnel about carry-on luggage. The last flight from SFO
to EWR was a full flight and yet the carry-0n baggage rules was not enforced and the over head compartment were full of over sized baggage. So by the time, the boarding C travelers were
boarding the plane there was no room for the passenger small carry-on’s which met the sizing regulations. The sizing display is posted at the gate for everyone to see, but the attendant at the gate don’t enforce the rules. The over sized baggage that should have been checked and not allowed as a carry-on should be charged fee’s. If you expect passengers to follow the rules , then have all your personnel follow the same rules. I paid for all my luggage and all THREE flights and feel wronged by United.

40

To Whom it may concern,
There was an error with my name on the ticket reservation. The reservation was made with my maiden name, Diane Pasi and then it was supposedly corrected to my married name (of 13 years) to Diane Amante. When we called the airlines the night before the flight, the airlines confirmed that all was fine and the tickets were in the, Diane Amante name. When we got to the counter in Rome, they were not. The associates in Rome were very gracious and able to fix the error. They graciously adjusted the reservation from Diane Pasi (maiden name) to Diane Amante to get me to Frankfurt. They also said they called ahead to the ticket counter at Lufthansa, in Frankfurt to explain the problem and when we got there all I would have to do is pick up my ticket from the Lufthansa ticket counter in my name, Diane Amante. That was not the case. When we got to the Lufthansa counter, they could not help me. I don’t understand why in Italy, they could easily fix the problem but when I got to Frankfurt, they couldn’t. I was then directed to the ticket counter to see if they could help me. The man at the counter was downright rude to me and yelled at me that he couldn’t change a “United” reserved ticket from one name to another; when clearly there were (2) reservations; (1) for Diane Pasi and (1) for Diane Amante. It was a very simple thing to do but he obviously was adamant about not trying to help me. The only way for me to get on the flight was to purchase another ticket. Time was limited and I had to get home. I purchased another ticket, costing me, $2626.69 Euro; approximately $3500.00 US Dollars. I will not be paying for this ticket. It will be disputed with my credit card. There was an empty seat on the plane in the name of, Diane Pasi which was for me, Diane Amante. When I asked if I could be upgraded to first class, the man said I could but they wouldn’t feed me. I upgraded to first class on the way to Rome. I didn’t know why I couldn’t upgrade to first class. I wanted to give my mother a pleasant experience on our journey. Instead the end of the trip caused us much undue stress which could have easily been taken care of if the associates were gracious and understanding. Instead we received a negative and sour attitude from a man who was not willing to help us. This whole situation was handled very poorly and unprofessionally. The error was a simple error on the airlines end which was easily resolved in Rome but not resolved in Frankfurt. Please refer to reservation #: 6ERY5L; Flight operated by Lufthansa; Wed April 10th, 2013; UA8839. I will not be paying for the ticket. I would greatly appreciate a reply to this. I am very surprised and upset to have received such horrible service from a company who prides themselves on great service. Thank you. Sincerely, Diane Amante
20

My daughter and i were traveling to visit my 84 year old mother on her birthday. we arrived at the airport 2 hours earlier to get checked in, we got our flight vouchers and went to the gate printed on the ticket. We waited for our flight it was getting close to take off so I asked the united agent if flight was still on time he said yes, there were no close reader boards so i took him at his word, it got later i asked him again about our flight? he said you are fine, I told my daughter to watch our bags and set off to check the flight arrivals on my own, I found that our flight was at a different gate!!! no anouncements had been made and I had asked twice. We ran to the gate on the monitor the plane had finished loading the door was closed no service agent there, but we could see our plane it was locked up 4 minutes before flight time, we couldn’t get any help. So we ran to customer service and waited for 58 minutes along with others that had missed this flight. The agent was belittling and made remarks to us like everyone else found the changed flight, he was a mexican man with a huge attitude toward women!!!! and said that women just do’t pay attention. I tried to ignore his RUDE behavior and he got us on a flight that night,8PM was the soonest he said, with US AIR, we had been there since 6AM, then after our visiting family. We returned to the airport to fly home with Unted Airlines, but our tickets had been deleted by the RUDE customer sevice agent at San Francisco Airport at 8AM for unknown reasons,so 40 minutes later we had a flight, it was delayed 2 hours! I had purchased this trip Feb 18 2013 traveling in APRIL. We never got a sorry or anything just RUDE Behavior form this company!! Candace Chase 4/8/2013

40

There were (7) in our party five adults and 2 children, we were allowed to book seats on the American side, but not on the Mexico side, so when we got to the airport in MX there were hundreds of people in line and a very slooooow line, we finally got up to the desk and received seven seats all over the plane, we had kids sitting alone. I feel that Mexico was to blame for it’s inefficient assigning of seats, I talked to another Father who said his family also was scattered all over the plane, with two children sitting alone. The American side was so efficient when we checked in and a disaster on the Mexican side.
Our second complaint was the size of the seats, since we have three people over six feet tall, it was truly uncomfortable for them.
Thank you for your time

40

On December 15, 2011 I had a flight from Sacramento, CA to Rochester, NY. I paid extra for a seat in Economy Plus section, for more leg room and more room. There were many vacant seats in this section. One guy asked the flight attendant that he wanted to more in this section and she said no as we paid extra $. Well, as soon as the flight started to take off, 4 guys scrambled out of their seats in Economy and got into the Plus section.

A HUGE heavy guy sat down in the seat next to me. His arms came over the arm rest even – eckk! I asked him if he paid for the extra charge and he said NO but wanted more leg room. I was pissed. I paid for half an arm rest and he is spilling into my seat! I filed a complaint with United Airlines and notified the credit card company that I was disputing the amount ($49). Why should I have to pay, when these other people don’t? I filed my complaint and requested a refund with United and have heard nothing from them.

I’m sick and tired of all these charges – seats, to get on the plane first, baggage – like everyone else.

40

To hungry United Airlines, Myself, my wife and my twin brother had tickets to fly to Denver on tuesday from Philly when a family emergency occured on june 12th. We had to cancel our entire 12day vacation because her father was admitted to the hospital with heart problems. We had planned this trip out west for over a year. We certainly were not trying to pull anything not out of the fairness of the family situation. I know and expected to pay a rebooking fee but 150.00 dollars is down right theft since we have flown this same flight twice before and is always sold out.

You will resell the 3 seats with no problems and steal 450 dollars from us 3 people who were unlucky to have a family emergency. Also, you have 702 dollars of our money which you expectus to use on your shitty airline after screwing us big time. If this is the way you treat all customers, I hope in the future people wise up and avoid United Airlines and see how bad and unfair they really are. I will never consider ever flying with united after this horrible event. I hope you can’t find any more customers to take advantage of like you did to us, but i know you will never screw my family again.

Rick Wetzel, Orefield pa.

60

On June 2 Flight UA 803 was cancelled. There was no announcement on the plane in fact I was given the gate number for the cancelled flight. After walking back to the Customer Service Desk I waited over 2 hours for the first 20 people to be waited on. I was number 21. The counter went from 5 people waiting on the over 100 people waiting to 2 people. Apparently lunch was more important than customer service. At this point I’m guessing one of the people in charge recognized the impending revolt of unhappy customers and started to send people to other counters where your employees were basically standing around. I am shocked that people were unable to handle this cancellation in a more professional manner. I’m guessing cancellations have happened before! David W. Matot

40

Dear United Airlines:

I am writing to express my deep frustration regarding the unsatisfactory service I received from your airline on November 28, 2011. I am requesting a refund of my ticket or a complimentary ticket to compensate me for the money I lost as a result of your company’s unsatisfactory service.

On September 11, 2010, I purchased a roundtrip ticket to Cotonou, Benin through ExploreTrip.com. This trip included a return connecting flight from Montreal to Washington, D.C. on Air Canada Flight 4614. My return connecting flight was later changed to United Airlines Flight 7377.

My flight to Montreal on November 28, 2010 was delayed by about two hours, arriving in Montreal around 2:00 PM. I went to the airline counter in Montreal and was given a boarding pass for United Airlines Flight 7377. United Airlines failed to issue me my boarding pass until around 2 PM, by which time the flight had already started boarding for a 2:29 PM departure. United Airlines did not allow me sufficient time to pass through security in time to board the flight, and as a result, I was not able to board my scheduled flight. Instead of rebooking me onto another flight, however, United made me pay for a new ticket on Air Canada the following day, Flight AC 7692. As a result, I lost over $250 and had to spend the night sleeping at the airport.

I fail to understand why United would not book me on another flight to Washington, D.C., given that the delay in reaching my connecting flight was beyond my control. I therefore request that you issue me a refund for the value of my original ticket on UA 7377 or issue me a complimentary ticket voucher equivalent to the value of the flight.

Thank you very much for your attention and I look forward to your prompt response to my letter.

Sincerely,

Deogratias LOKONON (Steviloko@yahoo.fr)

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