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Write for Us United Airlines Complaints Continued... (Page 5)
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My son and I flew with your Airline to Palm Springs on February 2/15. However we did not make it that day to Palm Springs and were diverted to Chicago (we were compensated, and were very happy with the accommodations). However when leaving Palm Springs on Feb 18/15 we arrived on time to the airport where we were checked in. We then waited at our gate, all signs said on time. However this was not the case. I had to wait in a long line only to be told we would not make the connecting flight (Denver) as our plane was late. We then had to change our flight (time and day). My son and I ended up having to stay another night in Palm Springs (with our own accommodations) and arrive back at the airport for 5am. I did not make it home in time for my shift at work on the 19th and had to call in. I was very disappointed with the service and the extra amount of money I had to spend (food, accommodation and missing work). I could not believe that not one person knew the flight would be late, had that be the case proper arrangements could have been made on my end.
Flight 4249 from Newark to Syracuse was cancelled on 4/4/15, due to wind. United personnel informed my husband, daughter and myself, none too politely, that we could get a cab, at our expense, to JFK across town to perhaps catch a flight to Syracuse from there. However, they offered us no assurance that that flight, too, would not be cancelled upon our arrival there. This was not truly a "weather related" cancellation, because larger aircraft were flying, and we certainly did not choose to fly to Syracuse in the smaller commuter aircraft that they had assigned for the flight. We found ourselves stranded at EWR after a long day of travel, having started out in Venice, Italy that morning, with a layover in Frankfurt, Germany. United personnel were NOT helpful or even very pleasant. With no other options available, we rented the most economical compact car we could find and made the four hour drive home. The rental car from Enterprise cost $337, including the gas and $50 hold on our credit card. We'd like to be fully compensated for our expense, and a travel voucher to compensate for our time and inconvenience does not seem unreasonable, either. Please keep in mind that we expected to reach Syracuse by 7PM, and instead did not get home until much, much later. This negatively affected our family Easter plans. We truly appreciate United looking out for the safety of their passengers, but it could certainly be accomplished in a more efficient, competent and polite manner.
i had a horrible experience with United from the jump. I purchased my ticket and tried to change it due to my grandma's quick and aggressive cancer related health decline. United is only about money. I get that they are a business but somewhere there should be compassion. They have no bereavement support. This solution was for me to pay a $200 change of itinerary fee and any difference in the change of fare. They kept offering trite, insincere apologies with the excuse that it was spring break season, as if I am Gid and can control my grandmother's health decline. I was unable to pay any of the exorbient rates they wanted me to charge due to my teacher's salary and my family couldn't really help due to preparing for funeral. My grandmother went from having 3-6 mo. to live to having 24-48 hrs. according to doctors reports. I tried to get home & couldn't. When I got home grams couldn't speak. Then I got the runaround about changing my flight. More money required! I cancelled my flight and am waiting to see if I will get the refund the allege I'm eligible for. United representatives were inconsistent with their information, often offering contradictory information. As a consumer I'm horrified by their practices and incompetence. I will never in my life fly United and have already secured a return flight with another company.
My wife went to el salvador last week on one of your flits and when she got to el salvador she found out that someone took a tablet pc from har luggage. You need to check your employees to see if they are stealing from united airlines.
We were booked on a direct flight number 1663 from Chicago to punta Cana. It was to be a four hour flight. After circling Miami for two hours we landed at Palm beach airport in Florida. We were stuck there until midnight because they had to fly new pilots in, and they could gnot anyone in for hours. We have been traveling for 14 hours. We have lost a full day at our all inclusive resort for the four of us. We would like a full refund for this flight. As premier members we expect better of United. The whole situation was handled very poorly. Please email me back.
To whom it may concern. Monday March 2nd at 7:55 am I boarded flight To Las Vegas. I sat in seat number 37E. I am 6-2 inches tall. There was no leg room my knees were jammed into the sharp edge on both sides of the seat in front of me. It was a full flight. I complained to the Stewart but there was nothing that they could do be cause the flight was full. It was excruciating the pain to my knees lasted two days. I had a difficult time walking that day and the next. I left the ASD show at 3.10 pm the first day. I just could not continue to walk. I have never had an experience like that with United. The gentleman next to me in the window seat was 6.5 inches tall and he was not happy at all. I have sudo gout and my knees are already inflamed.
It is not fair to allow such a small amount of leg room with those new seats. Your staff even complained. Your reservation department complained about those seats. The staff at Las Vegas stated they have received many complaints about those seats. I called reservations to change my seat on my return because they indicated I had the same seat type for my return. They were quite helpful after I asked to speak to a supervisor. The supervisor changed my seating with out charging me an additional $75.00. Something has to be done about those seats. I would like to receive compensation for the pain I had for two days. Gout is painful enough without the pressure of thise point backs on the seats. I await your responce. The media needs to know about those seats.
Conf No: MC729E
Flight: UA1151
Time: 8:36
I have called in about this, and she told me i had to fill out this form. My party of four that is flying upset and mad. We have already lost $300 because our flight time keeps changing. We was suppose to arrive in FL around 11. We had plans at 12 Noon, 1 PM, 2 PM. Now these plans have been ruined because United changed our flight time. Now we have a 2 hour overlay in TX. As customers we are very un-happy with the company right, because we heard so much great things but now i don't know. This would be different if we didn't have plans, but we do. We have call the places already, and we can get our money back for being late.
We feel that their should be some type of compensation for the four of us because our flight has changed three times. Now we have lost money already, that we can't get back. Its not like these plane tickets was cheap, these were expensive tickets. Could we receive some type of compensation for the troubling issues we have had to face and are going to face when we get ready to fly in April? If so could someone call me in regards to this matter.
After phoning united airlines before i booked my ticket i was informed my dog would be no problem to take as they had room on the said day, just book the ticket and phone us back to book the dog as excess baggage, so i spent my money. Only to find out they have now stopped taking pets as baggage this charge would be $1.900, one way with their pet safe program, more than my own return ticket, i am now having to spend money i do not have or have to leave my pet behind, this is outrageous and i am sickened. 1 they said nothing about this on the phone, 2 i was transferred to so many phone numbers which also cost me $50, then to add a insult to injury, no one has confirmed the dog on the flight!!! to top off this charge another has been added for a rest stop another $150 to $200. Plus they will only take a credit card, this is crazy.
Last Sunday night we were returning from Las Vegas with a brief layover in Denver (final destination Billings MT). Our plane was late getting our of Vegas due to a United Airlines Error. Our flight was a mere 15 minutes late getting in to Denver, but due to another error we were delayed getting to our gate. They changed our arrival gate from B22 to be B26, there was a plane at B26 that we had to wait for to taxi out. Ultimately we were approximately 25 minutes late getting in to Denver. Our layover was to be 27 minutes. Once we made it to our gate it was obvious that it had left without us. This was the last flight out of Denver to Billings for the night. There were 12 other passengers on the Vegas flight that missed the flight to Billings.
Was it too much for that flight staff to wait for us, instead of inconveniencing all these people? As i said early, the flight to Billings was the last one of the night, it was not connecting anywhere until the morning. We waited in the costumer service line for over an hour to speak to someone. While the United agent had a nice demeanor, she was less than helpful. They were out of hotel rooms so she gave us a coupon for distress passengers. So we still had to pay for our room and apply for reimbursement. All of the flights to Billings the next day were completely booked so then next available flight would be Tuesday morning, a full 32 hours later. We took it upon ourselves to find a flight into Bozeman MT (2 hours away from Billings) the next day. Fortunately we were able to find someone to pick us up and drive us back to Billings.
The United agent also made sure to let us know that she was not allowed to discuss reimbursement with us for any items. She noted that they, United, no longer let them do that. If we wanted to be reimbursed, we would have to contact them through a website. At no time have we been able to speak with anybody, everything has happen via the internet. Upon arriving in Bozeman, we receive a text message saying none of our bags made the flight and that we would need to speak to a gate agent to make arrangement to get our bags. Remember, we are 2 hours away from our final destination, how would we get our bags. The gate agents in Bozeman were not able to help us locate our bags, fortunately as we were speaking with them I received a phone call from the Billings Airport.
They stated that they had our bags and did not know why since we flew into Bozeman, They said they would get them to Bozeman for us. Really? What is the point of all the notes that the Costumer Service agents took down? At least we have our bags I guess, but now we have t make a special trip to the airport to pick them up. It has been over a week now and we are still struggling to get responses from United Customer Service. At this point all they are going to reimburse us for is the hotel in Denver. They do not think they should pay for any meals we paid for, personal gas used to pick us up from Bozeman, lost wages due to missing work on Monday, and nothing for the trouble of the whole ordeal. We will definitely think twice before using United again. They have zero regard for their customers time or well being.
My husband and I had reservations on UA 3949 from Newark to Burlington on March 3, 2014. This flight was canceled, we received no compensation and needed to spend the night in the airport. The reason given was because of the weather and certainly the weather in Newark was bad though United was still sending out flights. I believe that weather was just and excuse. We believe that the flight had already been canceled 24 hours earlier which was the reason that we were not able to print boarding passes 24 hours before our flight. In addition, other carriers were flying into Burlington on that date. We would like compensation in the form of a refund for this trip or comparable.
i was traveling to Florida with my daughter and husband. my daughter was unable to travel with us due to her health. i called to cancel her flight.. at that point i was on hold for 30 minutes waiting for someone to get on the phone to cancel the flight for me.. once cancelled i took the agents name and employee number because he wouldn't give me his last name.the next thing i know is a conformation comes from united that my milage plus seat that i paid for was cancelled and i was now sitting in row 26 instead of my pre paid upgraded seat in row 7 .i call back united after again attempting to go online, but my conformation number is now invalid . the original one they cancelled and the new one in the reg seat. so i am now on the phone again for over 1 hour awaiting the results of this terrible customer service...
By the way i asked the young lady her name and she hesitated , now I'M waiting again for a supervisor and after twenty minutes a young lady gets on the phone...not a supervisor.. because the other young lady, Amy didnt even give me the courtesy of letting me know what was going on just said after after 30 minutes she is not able to switch back my reservation.. are you kidding me....now i finally get this wonderful woman named Michelle from Dallas.... she was kind and very helpful although my seats were now given away , and i couldn't even get seats back near my husband... she did get me seats that were similiar to what i paid for originally... there are some good people that work for united.. but truthfully not tooo many... shame on you united airlines...we travel at least 15 times a year and are rethinking who to fly with... why would we travel with them....
I am beyond angry and disappointed in my experience as a customer. I had a flight for 2/4/15 Denver to Munich (UA910, UA8854). I had a return flight 2/24/25 Istanbul to Denver (UA6899, UA8878). When I arrived at Istanbul Airport, Turkish Air notified me that United TOOK ME OFF THE FLIGHT. When I called United, a rep notified me that the computer system was down and would not be up for hours. Therefor, I had to miss my flight! After many hrs, I reached a 2nd rep and she put me on in the middle of my sentenced because she apparently had no idea what she was doing. The 3rd rep I spoke to accused me of missing my Munich flight and was disrespectful. The 4th rep I talked to, “Joe” (he told me he could not give me his real name) for 2 hours trying to get another flight, eventually re-booking me on a flight to Denver 7 hrs later.
After confirming with “Joe”, I went to Turkish’s check-in desk. They informed me that I wasn’t booked on the new flight. I had to call United for a 5th time. According to a rep, “Joe” did not confirm the flight with Turkish. She had to re-book me again! This whole ordeal getting a new reservation took 4 hrs! As I understand, United cancelled my flight because they claimed I wasn’t on the flight to Munich on Feb 4. This is a complete lie and if you check your system you will see I was on the flight. Because of this mistake, I spent a day from hell trying to get home to a very important business dinner, which I missed!
I am beyond disappointed in United and this mistake that was made caused complete stress to me & it ruined my relationship with my client because I missed a very important dinner. In addition, the customer service I received was unprofessional, disrespectful, unorganized and seemed no one knew what they were doing or how to fix the situation. I have always been a dedicated United customer, but after this experience I can no longer say this. I travel frequently and this is the worst I have ever been treated!
My wife and I are holders of the same card 4388576015545711, according to your advertisement and information we have received, the charge for the first bag is free, As of now we have received this service without interruption, however on March 21 I have made to separate reservations for myself # F84F28(Horacio) # F8YZ3T(for Angela) departing on the same date, but returning on different dates. The same credit card was used for both reservations, one under Horacio and the other under Angela.
when the confirmation arrived on my e.mail address Horacio first bag was waived, but the Angela reservation shows the charge will be required.
Is it because only my name is recognize for the service offer on the card, although Angela is part of it, and the only different she is returning on a different date? , however if you look on a future reservation for Angela traveling to Ireland in May (res # M4KX0F) her charge was waived.
The charge is not a big deal, is just that I want to make sure my interpretation makes sense
and I am incorrect could someone explain it to me.
Many thanks, and anyone wants to call me my cell phone # 415 846-8932
Thanks for listening
Horacio M Rodriguez 262 Fowler Ave SF Ca 94127
I was then put on standby for the next flight so I waited until the flight was on the board and ask if I would be able to get on the flight and to my amazement I was now 6th on the standby list, going from 3rd to 6th when your flight was cancelled by the airlines makes no since. Because I was not a premier member they get priority, this should not happen when you are cancelled and not just wanting an earlier flight!!! United should not discriminate against its passengers when the airline makes the cancellation.
I took it upon myself being left alone and my carryon bag was on the plane, to try with no help from the counter agents. I went to customer service counter about 5th in line and watching premier member after premier member being served and finally I made my way to the counter and had to plead my case that I had been ticketed and on a flight and was removed due to a counting error did not have a seat I was able to be booked on the next flight.
I made it back to SGF but our luggage did not, they were not on the flight with my husband and I came on the next flight and our luggage wasn’t on that flight. We went to United Airline counter the first agent didn’t know what to do so we waited at the counter for another agent that was checking all the bags that were not picked up and had no intention of helping us until we walked over to her, then she acted as if we were bothering her and was very abrupt with us and another passenger. We finally received our luggage on 18th about 2pm.
In summary of all of this chaos the United Airline caused:
First and upmost not being able to celebrate our 34th wedding anniversary in Jamaica as planned!!!
Kennel fee for 7th $16.00 flight cancelled
Caretaker fee 7th $20.00 flight cancelled
Parking fee 9th-16th $80.00 Unable to acquire drop off and pick up do to united cancellation
Kennel fee 9th-16th $180.00 Caretaker unable to care for 2 extra dogs do to united cancellation
Caretaker fee 17th $20.00 Flight cancelled
All of the advertisement on flyspringfield, this is just some of the many reasons why people do not come or use Springfield Airport/Airlines at springfield. What happened to customer service and passenger rights?
Your prompt attention to these matters is appreciated.
Sincerely,
Gary David & Reta Hampton
417-733-4361, pointman46@Hotmail.com
Many months ago my wife Sandra and I made flight arrangements to fly from Green Bay, Wisconsin (where we live) to Phoenix, Arizona for our daughters wedding. Our flight was cancelled until the next day which would not work as far as the wedding arrangements were concerned. As we searched online to find a flight out of Chicago which would leave that day March 12th 2014 at 5:48 PM and arrive in Phoenix, Arizona at 7:40 PM that day (Flight UA600) it was our only option. We quickly packed the car to drive over 3 hours and still had to park the car in long term parking. The added expense of gas and parking $250.00 plus the idea we had already paid more to fly out of our home town Green Bay rather then facing the round trip driving to Chicago and back. I believe we should be getting a refund for added expenses and flight costs.
Thank You for your concern,
William & Sandra Neumeyer
Sir or Madame,
On the evening of 12 March, I made flight reservation on a United Airlines flight using Marriott Rewards points. By the next day, I realized that the amount of points used for this one-way flight translated into an extraordinary “expensive” ticket when the value was translated to dollars.. With this realization, within the 24 hour cancelation window, I went on-line to cancel the reservation. Being that I was not able to cancel the reservation on –line, I called the Marriott Customer Service number. The customer service representative told me that I had to contact United for any changes to the reservation. Upon hanging-up from that phone call, I called United Airlines. The UA customer service rep told me that she could not make any changes to the reservation that I had to contact Marriott.
These phone calls were made with the 24 hour cancellation window from the time that I made the reservation. Being that I could not get either company customer rep to assist me, I waited until the following morning to call Marriott Rewards Office. The customer rep I spoke to told me that, since I missed the 24 hour cancellation window, that there was no way to reverse the points used, that I would have to pay the $250 processing/booking fees, the ticket was not transferable and that I would only be given a credit equivalent to the price of the one-way ticket that I purchased.
I am heartsick that this transaction has taken my ability to pursue the travel that my family had planned for this summer. My husband and I work at the Naval Postgraduate School in Monterey, CA,, and this trip was one that we have wanted to take for many years (it is our 25th wedding anniversary this year). Since I am being told that the 305,000 points that were used for the one-way ticket reservation cannot be returned, we will not able to take an overseas vacation like we had planned. (Booking Number 1591548. Traveler Margaret Barreto)
I am writing to ask for your consideration to reverse the 305,000 points that were subtracted from our account. I was aware of the 24 hour cancellation window, took action to cancel the reservation, but with since neither representative would assist, I was without an option. My intent on the evening of March 13 was to cancel the reservation that I used our rewards points for and, in turn, purchase two round-trip airline tickets from SFO – Rome for my husband and me (July 8-15) so that we can join our daughter on her return flight from Rome. Travel for our daughter is already booked (UA 1405 and UA 960 on 30 June, with return flights UA 967 and UA 644 on 15 July).
I am hopeful that with your help, I can continue with my plan to purchase two more round trip tickets (SFO – Rome), use our Marriott Rewards points toward our hotel stay while traveling and create a winning venture for all!
Please contact me if you would like further information. Also, please note, I am not writing to complain, but do not see another office to write or submit my request to. Please forward if your office is not able to process this request.
With appreciation for your time and consideration,
Jane Barreto
Cell – 831-236-5423
Office – 831-656-2958
jfbarreto@sbcglobal.net
Disclaimer: This complaint was submitted by Jane Barreto on 03/20/2014 at IP address 24.4.70.185 using our United Airlines (not complaining but asking for your consideration) complaint form. This opinions contained in this United Airlines (not complaining but asking for your consideration) customer review titled, “Wrong information from United Customer Service representative” do not reflect the opinions of this website.
03/11/2014 – Departure Nonstop Total travel time: 3 h 54 m
custom air icon Newark San Juan 3 h 54 m
EWR 8:00pm
Terminal C
SJU 11:54pm
Terminal C
United 1244
Dear United,
On this date and flight my wife and I were asked to leave the plane without given any reason why. The stewardess said that it was captains orders. My wife and I had plans that night in San Juan that we had to cancel. I was never given a warning or explanation. Customer service was unable to give any information regarding this flight refusal.
When I was asked to leave the plane I questioned the stewardess authority since she was not in a uniform. The Stewardess/Terminal attendant was dressed in navy shirt and black pants and did not have any united insignia. I asked to see the captains orders and the attendant refused my request to speak with a captain.
I question the procedures for removing a passenger from a flight.
I want this complaint filed against the entire crew. Because a crew was prejudice against passengers they have the right to remove at any will?
Is the crew an absolute authority or does this corporate commercial airline have a process for this type of conduct?
I believe the consumer bill of rights was broken by these employees. I deserve a right to information as to what my wife and I did wrong.
Don’t passengers deserve a warning? I believe it is not ethical to remove a passenger for no said reason.
I have been flying Continental/United my entire life and the resolution of this dispute will determine my friends and families future business with United Air.
Sincerely,
Mike and Erin Szczesny
Disclaimer: This complaint was submitted by Mike Szczesny on 03/18/2014 at IP address 24.0.30.194 using our United Airlines complaint form. This opinions contained in this United Airlines customer review titled, “Passenger removal dispute” do not reflect the opinions of this website.
I originally booked a flight from Glasgow to Los Angeles leaving December 10, 2013 with a return date of March 5, 2014. Due to a medical situation (my daughter is at the top of the list for a kidney transplant in Oregon), I had to change my flight departure from March 5 to June 30, 2014. When this change was made I mentioned that I had paid for economy plus on both legs of the flight back to Glasgow on the above date; June 30, 2014, LAX to Newark – Seat 8C and from Newark to Glasgow, Seat 9C.
I recently checked my Visa account and found that United had credited back $74 to my account. I am assuming that this is a refund for the economy plus from LAX to Newark. I do not wish to give up my seats in economy plus, so I would appreciate confirmation as soon as possible that I am in fact, traveling economy plus on both legs of this journey. I DO NOT wish to get to LAX on June 30, to be told that I no longer hold these seats. As I will probably be in Oregon close to my departure date, it is very important to me that you confirm this fact and if you have in fact canceled my seats, reinstate them and charge it to my Visa account as previously requested.
Thank you for your immediate attention to this matter.
A.C. HAYTON
Disclaimer: This complaint was submitted by ALISON C. HAYTON on 03/13/2014 at IP address 99.146.30.161 using our United Airlines complaint form. This opinions contained in this United Airlines customer review titled, “economy plus fares” do not reflect the opinions of this website.
Me and my 82 year old mother had a flight out of Paducah, Ky on Sept. 19th 2013. Our first flight was at 5:34am, Sept. 19th. I get a call on sept. 18th saying our flight was cancelled…please call United to reschedule. I call and I was on line with them for an hour and half. The boy I spoke with could barely could speak english and he was rude…. He threw a bunch of flight times at me and I told him I COULDN’T understand one word he said.. I told him I need an email with all these flights,,.. He put me on hold for 5 minutes and got back on line saying “ok the email was sent”. I said really what email did you send to ??? He again said hold on,,,,,, 10 minutes later he came back on saying I need your email ,… I said thought you said it was sent..,.. He replied no because I need your email … I then asked to speak to his supervisor……. I was lied to and put on hold for extra long for NO REASON!!!
We get to the airport at 1:00 pm to catch our 2:49 flight and low and behold on flight was delayed until 5;46…. Which meant we needed to reroute our flight. AGAIN!!! I have an 82 year old mother who can’t handle traveling ALL day long!!!! They finely got us a flight together ….. At 5:15 they announce they were gonna delay til 7pm.. My mom is tired and hungry and not to mention getting weak from waiting around …. Then they cancelled ???? We were in the airport from 1 to 6 for NOTHING…. I missed a day of my vacation and I could have worked since you all ruined my day….. My mother was so weak waiting on all the lies and bullshit you were feeding all your Paying Customers… It was a wasted day and now I have to have my husband take me to Nashville in the morning because I could drive due to the fact that UNITED couldn’t fly me back into Nashville on my return flight ??!! He will miss four hours Plus of work… You all took a day of vacation and my mothers too…. On top of that give us lame excuses and lies of why the flights were cancelled.. I want my money back .. …. Allll of it, due to your lack of your inconvenience !!!! I want my moms flight reimbursed as well….. This was a day from hell and you all owe not only me and mom but all those poor people who missed their flights taking them to their homes, daughters wedding and families !!! I’m tired and very …..VERY pissed!!! You can call me if you have any questions ,… I will be more then happy to recap this day from hell …. Here is our flight conformation numbers .,. And my cell number ..,.
Heidi Anna james # BZSV8D
Helga Hanna Lopes #BX4YYH
Once again I am very unhappy that my flights were cancelled, I was lied to, I’m having to fly out of Nashville and I lost a day of my vacation sitting around waiting for United to tell me we were screwed …..
I want our money refunded!!!
Cell number # 270-559-1462
My husband and I just travel on THREE different flights and each time the baggage rules were
not followed or enforced by your personnel about carry-on luggage. The last flight from SFO
to EWR was a full flight and yet the carry-0n baggage rules was not enforced and the over head compartment were full of over sized baggage. So by the time, the boarding C travelers were
boarding the plane there was no room for the passenger small carry-on’s which met the sizing regulations. The sizing display is posted at the gate for everyone to see, but the attendant at the gate don’t enforce the rules. The over sized baggage that should have been checked and not allowed as a carry-on should be charged fee’s. If you expect passengers to follow the rules , then have all your personnel follow the same rules. I paid for all my luggage and all THREE flights and feel wronged by United.
To Whom it may concern,
There was an error with my name on the ticket reservation. The reservation was made with my maiden name, Diane Pasi and then it was supposedly corrected to my married name (of 13 years) to Diane Amante. When we called the airlines the night before the flight, the airlines confirmed that all was fine and the tickets were in the, Diane Amante name. When we got to the counter in Rome, they were not. The associates in Rome were very gracious and able to fix the error. They graciously adjusted the reservation from Diane Pasi (maiden name) to Diane Amante to get me to Frankfurt. They also said they called ahead to the ticket counter at Lufthansa, in Frankfurt to explain the problem and when we got there all I would have to do is pick up my ticket from the Lufthansa ticket counter in my name, Diane Amante. That was not the case. When we got to the Lufthansa counter, they could not help me. I don’t understand why in Italy, they could easily fix the problem but when I got to Frankfurt, they couldn’t. I was then directed to the ticket counter to see if they could help me. The man at the counter was downright rude to me and yelled at me that he couldn’t change a “United” reserved ticket from one name to another; when clearly there were (2) reservations; (1) for Diane Pasi and (1) for Diane Amante. It was a very simple thing to do but he obviously was adamant about not trying to help me. The only way for me to get on the flight was to purchase another ticket. Time was limited and I had to get home. I purchased another ticket, costing me, $2626.69 Euro; approximately $3500.00 US Dollars. I will not be paying for this ticket. It will be disputed with my credit card. There was an empty seat on the plane in the name of, Diane Pasi which was for me, Diane Amante. When I asked if I could be upgraded to first class, the man said I could but they wouldn’t feed me. I upgraded to first class on the way to Rome. I didn’t know why I couldn’t upgrade to first class. I wanted to give my mother a pleasant experience on our journey. Instead the end of the trip caused us much undue stress which could have easily been taken care of if the associates were gracious and understanding. Instead we received a negative and sour attitude from a man who was not willing to help us. This whole situation was handled very poorly and unprofessionally. The error was a simple error on the airlines end which was easily resolved in Rome but not resolved in Frankfurt. Please refer to reservation #: 6ERY5L; Flight operated by Lufthansa; Wed April 10th, 2013; UA8839. I will not be paying for the ticket. I would greatly appreciate a reply to this. I am very surprised and upset to have received such horrible service from a company who prides themselves on great service. Thank you. Sincerely, Diane Amante
My daughter and i were traveling to visit my 84 year old mother on her birthday. we arrived at the airport 2 hours earlier to get checked in, we got our flight vouchers and went to the gate printed on the ticket. We waited for our flight it was getting close to take off so I asked the united agent if flight was still on time he said yes, there were no close reader boards so i took him at his word, it got later i asked him again about our flight? he said you are fine, I told my daughter to watch our bags and set off to check the flight arrivals on my own, I found that our flight was at a different gate!!! no anouncements had been made and I had asked twice. We ran to the gate on the monitor the plane had finished loading the door was closed no service agent there, but we could see our plane it was locked up 4 minutes before flight time, we couldn’t get any help. So we ran to customer service and waited for 58 minutes along with others that had missed this flight. The agent was belittling and made remarks to us like everyone else found the changed flight, he was a mexican man with a huge attitude toward women!!!! and said that women just do’t pay attention. I tried to ignore his RUDE behavior and he got us on a flight that night,8PM was the soonest he said, with US AIR, we had been there since 6AM, then after our visiting family. We returned to the airport to fly home with Unted Airlines, but our tickets had been deleted by the RUDE customer sevice agent at San Francisco Airport at 8AM for unknown reasons,so 40 minutes later we had a flight, it was delayed 2 hours! I had purchased this trip Feb 18 2013 traveling in APRIL. We never got a sorry or anything just RUDE Behavior form this company!! Candace Chase 4/8/2013
There were (7) in our party five adults and 2 children, we were allowed to book seats on the American side, but not on the Mexico side, so when we got to the airport in MX there were hundreds of people in line and a very slooooow line, we finally got up to the desk and received seven seats all over the plane, we had kids sitting alone. I feel that Mexico was to blame for it’s inefficient assigning of seats, I talked to another Father who said his family also was scattered all over the plane, with two children sitting alone. The American side was so efficient when we checked in and a disaster on the Mexican side.
Our second complaint was the size of the seats, since we have three people over six feet tall, it was truly uncomfortable for them.
Thank you for your time
On December 15, 2011 I had a flight from Sacramento, CA to Rochester, NY. I paid extra for a seat in Economy Plus section, for more leg room and more room. There were many vacant seats in this section. One guy asked the flight attendant that he wanted to more in this section and she said no as we paid extra $. Well, as soon as the flight started to take off, 4 guys scrambled out of their seats in Economy and got into the Plus section.
A HUGE heavy guy sat down in the seat next to me. His arms came over the arm rest even – eckk! I asked him if he paid for the extra charge and he said NO but wanted more leg room. I was pissed. I paid for half an arm rest and he is spilling into my seat! I filed a complaint with United Airlines and notified the credit card company that I was disputing the amount ($49). Why should I have to pay, when these other people don’t? I filed my complaint and requested a refund with United and have heard nothing from them.
I’m sick and tired of all these charges – seats, to get on the plane first, baggage – like everyone else.
To hungry United Airlines, Myself, my wife and my twin brother had tickets to fly to Denver on tuesday from Philly when a family emergency occured on june 12th. We had to cancel our entire 12day vacation because her father was admitted to the hospital with heart problems. We had planned this trip out west for over a year. We certainly were not trying to pull anything not out of the fairness of the family situation. I know and expected to pay a rebooking fee but 150.00 dollars is down right theft since we have flown this same flight twice before and is always sold out.
You will resell the 3 seats with no problems and steal 450 dollars from us 3 people who were unlucky to have a family emergency. Also, you have 702 dollars of our money which you expectus to use on your shitty airline after screwing us big time. If this is the way you treat all customers, I hope in the future people wise up and avoid United Airlines and see how bad and unfair they really are. I will never consider ever flying with united after this horrible event. I hope you can’t find any more customers to take advantage of like you did to us, but i know you will never screw my family again.
Rick Wetzel, Orefield pa.
On June 2 Flight UA 803 was cancelled. There was no announcement on the plane in fact I was given the gate number for the cancelled flight. After walking back to the Customer Service Desk I waited over 2 hours for the first 20 people to be waited on. I was number 21. The counter went from 5 people waiting on the over 100 people waiting to 2 people. Apparently lunch was more important than customer service. At this point I’m guessing one of the people in charge recognized the impending revolt of unhappy customers and started to send people to other counters where your employees were basically standing around. I am shocked that people were unable to handle this cancellation in a more professional manner. I’m guessing cancellations have happened before! David W. Matot
Dear United Airlines:
I am writing to express my deep frustration regarding the unsatisfactory service I received from your airline on November 28, 2011. I am requesting a refund of my ticket or a complimentary ticket to compensate me for the money I lost as a result of your company’s unsatisfactory service.
On September 11, 2010, I purchased a roundtrip ticket to Cotonou, Benin through ExploreTrip.com. This trip included a return connecting flight from Montreal to Washington, D.C. on Air Canada Flight 4614. My return connecting flight was later changed to United Airlines Flight 7377.
My flight to Montreal on November 28, 2010 was delayed by about two hours, arriving in Montreal around 2:00 PM. I went to the airline counter in Montreal and was given a boarding pass for United Airlines Flight 7377. United Airlines failed to issue me my boarding pass until around 2 PM, by which time the flight had already started boarding for a 2:29 PM departure. United Airlines did not allow me sufficient time to pass through security in time to board the flight, and as a result, I was not able to board my scheduled flight. Instead of rebooking me onto another flight, however, United made me pay for a new ticket on Air Canada the following day, Flight AC 7692. As a result, I lost over $250 and had to spend the night sleeping at the airport.
I fail to understand why United would not book me on another flight to Washington, D.C., given that the delay in reaching my connecting flight was beyond my control. I therefore request that you issue me a refund for the value of my original ticket on UA 7377 or issue me a complimentary ticket voucher equivalent to the value of the flight.
Thank you very much for your attention and I look forward to your prompt response to my letter.
Sincerely,
Deogratias LOKONON (Steviloko@yahoo.fr)
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