Blog 
Write for Us United Airlines Complaints Continued... (Page 4)
228+ reviews added so far. Upset? Call United Airlines corporate: 1-800-864-8331No Reviews
I and my wife were first class customers on your flight UA1162P on 12/19/15 (BQN to EWR-LIBERTY). We were not offered any kind of food or drink on this flight. We had to "ask" for coffee. My wife also requested a pillow and was told that none were available. We asked about the food situation, we were advised by the flight attendants that there was not enough time to stock the returning flight with food and none was available. Our ticket itinerary showed "meal".
We feel that the service we received was below the expected first class expectations that we had received on previous first class accommodations. We paid an excess amount of money for this flight and we received less than coach service and we feel that we should receive compensation for the poor service given. one star given as it can not be removed. serial # 1762 1du8 60194 14846 confirmation HVSSPZ.
Your baggage claim services Dept. has not been cooperative and has been giving me wrong information. When I try to fax them important info., they do not give me an email No. or physical address, The fax No. they have givwn me is either wrong or the traffic is so heavy that I cannot get through. Even when I write to you, I do not receive any answer. Is anybody out there? You would ;never be able to discourage me with the tactics you are using. I am HERE.
On 11/24/15 I summit a complain about my flight #UA1921S from Houston to Orlando. On 11/25/15 at 5:49 p.m. I received a call from Daniel from Customer Care, he left a message, I called him back same day at 1-800-864-8331 but, I got a answering machine. On 11/01/15 I called Customer Care and I left a message and I been calling every day and leaving messages with all my information for them to call me but, nobody call yet. On 11/30/15 I called 1800-241-6522 and explain the issue to the clerk, and He said that there is no way to transfer my phone call to talk with a Supervisor at Customer Care. This is unacceptable and very poor service from United Airlines. I repeat nobody call me as of today from Customer Care. Sir, please provide me the address for American Airlines Corporate Office Management, to submit my request.
I am filing a complaint our flight home was horrible worst flight I have ever been on, we were traveling with 6 in our part 2 adults and 4 kids. to start the boarding was so unorganized and took forever, when we got on the plan it was dirty, then we sat and and the kids and stuff get ready to watch tv, 3 out of the 4 kids plus my tv was not working either from the tv view or from the sound, we advised the stewards which got us nowhere we waited for them to come over once they did they said they have no idea what the problem could be and that we would have to deal with it, first of all that isn't a very nice response they should have at least tried to help us.
We were trying to keep them occupied, when the snacks were supposed t be handed out they went right by our isle, lucky we got drinks toward the end of our flight. There were screaming babies this had to be one of the worst flights I have ever been on. I spoke to one of united workers on the phone they advised to email and request a refund for our trip coming home. Please help us get this issue resolved, we are looking for a credit for our flight coming home from Orlando to Newark your associate advised is was 2,029.50. Look forward to hearing from you to get this resolved from the United Airlines corporate offices.
On Aug 25, 2015, My Fiance Lindsay Wartzok, Ticket #02777104958994, book this flight out of OHare. Upon check in, we both noticed that out seats were not together. Matter of Fact they were not even close. Her seat upon Check in 37, mine was 24. Which we both thought was stupid, and ridiculous. In order for us to sit together, we HAD to purchase upgraded seats at 63.48 ea. I was pissed, then had to pay $25 for ea piece of luggage. That was almost $200 out of pocket expenses that should not have been. I flown United for over 20 years, and this is the first time I have had to purchase upgraded seats to sit next to my loved one. My thought was, what is if this was a family of 4. That would be an extra $400 even before vacation. Not only is this a way for United to make more money, like United needs to, but this is called extortion! I am a 100% disabled Veteran, and this is how we are treated, like we have the money for this crap.
You guys at United need to give Veterans a break and stop extorting money from families. I will be contacting my Congressman and Senator over this, this BS. I am requesting FULL re-reimbursement of my $200 from the United Airlines corporate office, that I should not have paid for this dumb mistake from United. When booked in advance, you always have seats together. Again, I am requesting Full reimbursement of my money ($200). I may even contact the local social media over this and Facebook. This is Robbery. Also when we booked this tickets in August of 2015, Alaskan Airlines was our flight from PDX to OHare. No wonder Alaskan Airlines can afford to expand, more service, less, and CHEAPER. I will never fly United Again. United is definitely not the Friendly Skies.
When I ask one of the attendant, at the boarding of flight 453 to Atlanta, boarding at 12:40, about my minor niece. I was told she was to remain on line and board with the rest of group 3. I was told she was not a minor. Maybe, she stated", she was not a minor, because of her size. Then she stated" did she fill out a minor's form. Well, she came from Atlanta with much more, or, should I say with much more respect. She maybe big, but she is a minor. Who ever that was to say, she was not a minor and did she fill out a minor's form was very rude and disrespectful. I just want United Airline to make sure that people be treated with respect, even if a minor look like an adult, she still a minor. I just want some one in charge to know what happen, so that they can investigate into the matters of the workers, not all, but the rude ones.
On November 26th 2015 we were in Liberia Costa Rica leaving and going to our home town to Norfolk Va, as were getting our tickets the united employee forgot to give us our third ticket to final Norfolk, Mr Maher had to go back to ticket booth and tell him the mistake he made. After that as were in Houston TX we went to gate and asked the guy there who checked our info and he said your at wrong gate go to the other one as we got there the flight was on time as we give the united ticket lady at gate our tickets she scanned them and the flight attendant told everyone that we had booked flight.
When we were in Houston the guy at gate sent us top wrong gate and on our ticket had no gate number that's why we asked him he checked his computer but why did our ticket scan go threw even manager at United in Dulles said it was their mistake and Dulles had no flight to get us home as we paid to be home on Thanksgiving, not on Friday. We had the WORST EXP with United and wanted to know what can you do or can someone call us.
Were not happy at all about United mistake and what all started is in Liberia Costa Rica with United Airlines. We have flew with United before but this was like I said the Worst ever flight and not getting us back is not fair when were paying customer. Even when the manager at United said it was their fault she knew what we been through that day but she told me best thing to do was to email and make a complaint and that's what I'm doing. Please feel free to call me if you want to talk more. United Employees need more training in Costa Rica and at Houston at Gates or we would not be complaining, but this was not a Happy trip coming back. Have great Thanksgiving weekend.
On 11/22/15 on Fight #UA1921 from Houston to Orlando Fl. it was the worst flight I ever had. I got a broken ankle, I got a CAM Walker Boot; I was flying on First Class, sit 4E and I need to be comfortable due to my leg condition; the gentleman sat besides me was so "drunk" that I can smell his alcohol breath, he was heavy breathing, mumbling and talking to himself. I was reading a book and in two occasions the touched my arms to ask me: if I was going on vacations to Orlando, and if my book was good? I try to be polite and replied in a nice manner because, I noticed he was "very drunk". He went to the bathroom and I told the Flight attendant about the incident, that He was drunk and that I don't know how to handle it. She stayed that she will talk to him.
The Captain call me up front to talk to me about it, and the flight attendant said that She already explained him about the Alcohol policy and that they'll not offer him no more alcohol during the flight. He already have one glass of Jack Daniels before. Also, the Captain asks me if I want they can take him out of the plane, but I told him: that I can handle it as long as he don't bother me anymore during the flight. Also, they try to switch sits, but was no sit available. They replied that they'll keep an eye on me. I told them that the Airline shouldn't take any drunk person on the plane because, will disrupt the other person peace of mind. He came quiet from the bathroom and fall asleep for short time. When he woke up he puts his hand on my lap; I looked at him very mad and told him: What's wrong with you?
You better stop touching me! He didn't said anything. The Lady sat on the other isle on my left asked me: if I want to change sits with her husband, but I told her no thank you, and She said just let me know. The flight attendants came to check on me few times, but I didn't mention this incident again, because there is nothing they can do at this time. This is unacceptable that any passenger has to experience those behaviors specially flying on First Class. First, due to my leg condition I need to be very comfortable during my flight. Second, I didn't enjoy reading my book, neither enjoy the flight. I hope United Airlines follow next time the Rules & Policies with drunk passengers because, nobody has to go thru terrible experience I got!
We were to fly out on flight #UA220 @ 5:06 pm 11/18/15 out of Pittsburgh. There were no weather issues whatsoever and we didn't leave Pittsburgh until 9pm that evening. Missed our connecting flight in Chicago to Phoenix flight #UA483 because they left without us! That is not my fault it is United's fault! We were told we could catch the 8:30 pm flight the following day! Then we got rerouted to LAX flight #UA1655 arriving 2:30 am eastern time! Then we had to sleep on a bench seat in LAX airport because we had a 6:25 am flight #UA6526 to get to Phoenix! This was the only way to make our Thursday itinerary work for the golf we prepaid $207 per person for at Desert Mountain with a 24 hour in advance cancellation policy. Which cost us $414!
The idiots that rerouted us didn't reroute our golf bags nor luggage that I paid $120 to have shipped with me and my companion! We missed Wednesday night of our vacation! We missed the entire day Thursday without clothes nor golf clubs! Our luggage arrived Thursday night at 9:08 pm. Financial reimbursement needs to be made to me in the amount of $534 and whatever else you wish to give for ruining our vacation! WHAT PRICE CAN YOU PUT ON THIS? The way we were treated and lied to by the agent that said our luggage was with us is unacceptable!!! Worst flying experience I've ever had! This needs to be rectified immediately.
On November 23rd, 2015 I called into United airlines and spoke with a gentleman who was very dry and seemed to not really care about my situation. I was unable to get his name and later found out this is how all of United Airlines representatives demeanor is. The gentleman informed me that my ticket from 11/13 had been voided and he would send me a document by email stating so. He told me to wait 3 minutes although it never came. I called back and spoke with another representative who placed me on hold after I told her I needed that same document sent by email to provided to my bank so they can release the money back to my account. That representative placed me on hold for 24minutes and never checked back in after she said she would do research. I disconnected the call. I called again for the third time and spoke a very disgusting and rude representative by the name of Cindy B. I believe.
She continued to talk over me as I calm expressed to her my frustration. She made it clear my problem was not important as she only cared about getting my confirmation number. I asked to not talk over me she then said she will talk over me, told me to go to m medicine, technically she can hang up on me and she will NOT transfer me to a supervisor is everything that came out of her mouth. I had NEVER in my life been talked to that way by someone who represents an airlines. I called back immediately requested a supervisor as I was completely over the service I had received considering I spent my money with United. I finally got a supervisor by the name of Ariann who wasn't any better than the previous reps.
She was far from understanding and did not care about how I had been treated her only concern was telling my ticket had been voided and what would I like her to do. I understand my first ticket was voided and all that I wanted was a confirmation as I had purchased a second ticket that I've already used. Ariann informed me that there is no one above her and management was only there for administration. I was and still am in disbelief at how United employees are trained. Clearly customer service is not a practice or concern. I have taken my time to notify someone of higher authority of my experience. I am not sure how this case is handled but I refuse to ever fly with United again.
As a frequent flier of United Airlines, I am extremely disappointed at my most recent experience travel on your Airline. My husband and I arrived early for our scheduled flight (#1255) to Chicago. Upon checking the electronic display in the terminal, we saw that the flight was listed as Delayed for 25 minutes. I immediately went to ask an agent for any additional information, but no United Personnel was at the gate. As the scheduled time of the flight grew nearer, my anxiety level grew as well, finally one of your crew show up at the gate and gave an apology for the delay, but no explanation why the flight was delayed. Here is where my frustration reaches its peak: Upon arriving in Chicago we sat on the plane tarmac for 31/2 hours. The explanation received from the Pilot, there was no gate available for our flight.
As we sat and sat, the flight attendant remind us over and over again that the plane had not reach the gate and we must remain sited, even though many of us had to used the restroom. There was a man who was diabetic and asks for apple juice, your flight attendances had to discuss it before giving it to him, what if he had went into a diabetic seizure while they try to see if it was ok. To add fire to an already burning situation, there were passengers who had connecting flights, and your flight attendant announced that “if you have a connecting flight don’t worry they have all been cancel”.
WOW what customer service!!! No sympathy what so ever. Finally the Pilot said that it look as though it’s going to be a while so we can get up, so I quickly went to used the restroom. Thirty minutes before we arrive at the gate the flight came on with another announcement, “we will be passing out a snack and you are only allowed to take one”. When she gave it to me, I was so surprise I said “a cracker and we can have only one”, our flight was several hours long with an additional 31/2 hours on the tarmac and all you could give us is a cracker and only one. Once at the gate and we were leaving the plane, the same flight attendant was standing at the door way and she said to me, “did you enjoy your cracker” and laugh. I did not think that was funny or amusing, to make fun of a very bad situation.
While weather- and equipment-related delays are understandable, the level of customer service by your staff is not. I believe United Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's inability to plan and train your staff, as well as the communication breakdown that occurred among your staff. I expect to be compensated in the form of vouchers or frequent flier miles in an amount you deem appropriate. I await your response within two weeks.
This is not a complaint really but a request. My husband and I are traveling to Hawaii in January with a group. We requested United Airlines because my husbands brother flys United multiple times a year and wanted to upgrade us to business or 1st class as an anniversary present. When he called United they said he could not upgrade us because we were in a group and our travel agency is telling us the same thing. There are multiple seats available in business class on both legs of the flight and coach is full. I am writing to ask if there is any way he can do this for us? Our flight leaves Jan 14th from Chicago OHare #218 and returns January 22nd.
My husband, William Anderson and our son, Blake Anderson and grandson, Tyler Anderson flew roundtrip Madison, Wisconsin to Detroit, Michigan on United. We had a stop in Chicago. Our flights to Detroit on Friday, November 20, were uneventful. Our flight home today, Monday, November, 23 sadly was nothing like our flight last Friday.
Our flight in Detroit was delayed approximately 15 minutes as we waited for our turn to depart. This happens but it did make us rushed to get from our arrival gate to our departure gate. Because of heightened security, boarding is being conducted earlier which means we have a longer wait while sitting on the plane waiting to depart. While sitting waiting to depart, an announcement is made to the passengers that the pilot did not show up for work and is not answering his phone. We were asked to remain on the plane while they searched for another pilot to fly us to our destination.
We waited for approximately 15-20 minutes and then an announcement was made that we were being asked to get off the plane and take our luggage with us. No more information was given to us. We got off the plane with no idea how long we would have to wait. Our son, Blake, is self employed and was expected to be home by 2:00 for a job. He had to call and reschedule the job which did not make his client very happy as she wanted the job done before Thanksgiving. This meant working either tonight or tomorrow night to work her in around his already scheduled cleaning jobs.
His son, Tyler, has asthma and had to have a nebulizer treatment just before the flight from Detroit. We also worried he would need another treatment before arriving home. Thankfully his inhaler seemed to help him enough that he could get home before needing another treatment. We are not individuals who travel often but when we do, we fly United. None of us could believe something like this could happen. Why have the passengers get on the plane in the first place? We felt the lack of information was very stressful for all the passengers.
I made a reservation to travel to Boston. My flight was scheduled to depart from Phoenix Sky Harbor airport November 21st at 7.58PM arrive in San Francisco at 9:12PM connecting to Boston Logan at 10:09PM and arrive in Boston at 7:35AM Sunday November 22nd.. Our scheduled take off was delayed due to mechanical difficulties on the aircraft, and eventually cancelled all together. After two hours of waiting, two complete power downs on the aircraft, and nearly no communication from the staff as to what the status of the flight was, All passengers were directed to depart off of the aircraft to the ticket counter to re schedule our flights. I arrived at the ticked counter only to have one agent handling roughly 30 people. After two hours of waiting in line, I arrived at the ticket counter to try to reschedule my flight. Emotionally and physically exhausted I requested a refund for my ticket, which was issued. The customer service was unacceptable and less then satisfactory.
I asked where I should pick up my baggage and was pointed in a general direction, the agent said "where all of those people are standing". There were 3 carrousels running. Having no idea which one it would come out of, I wanted another two hours to finally receive my bagged. Only to be sent on my way in a cab which cost me another 33$ on top of what my flight cost me, which was 292$, and baggage check in of 25$, and a meal costing roughly 30$. I called customer service the next day, I also got LESS then satisfactory service. I wasn't offered any further compensation. The agent tried to pull the wool over my eyes and tell me that there was bad weather in Chicago. This was not the case, my flight was cancelled due to mechanical difficulties on the aircraft, therefor completely irrelevant.
The two agents I spoke with were extremely rude and unhelpful. I was on the phone between wait time and speaking with the agents a total of 2.5 hours. I feel as though I will be forced to take further action regarding this matter. I should compensated for my time, the emotional, physical, financial, and mental anguish that this cost me. I will be filing a complaint with the Better Business Bureau and taking this to corporate. This is unacceptable. I wouldn't even rate this experience as 1 star. My husband is a business plus member and has spent thousands of dollars flying this airline and has been a very faithful customer to United Airlines. We will no longer be using this airline to travel. I am hopeful that someone will reach out to me and help me resolve this matter and a timely fashion.
I am an invalid. Had to walk down the airplane steps in Dulles, which was fine, but no wheelchair was presented for me. Had to walk in the airport, which was very difficult. Got a wheelchair in Cleveland, told them we would need one in Dulles. My husband had to look for a wheelchair. Do you people not know what an invalid is? What should I have done differently? Had difficulty last year too. Got $150.00 toward my next flight. I would rather have had a wheelchair. Guess this is not going to change.
My family recently flew with your airline on a trip to Erie, PA to visit family. We flew from Austin, TX to Buffalo, NY- rented a car, and drove into our destination. The trip to Buffalo was uneventful. Everything went without a hitch, and for that-we were grateful. We were not so fortunate on the return trip. The trip from Buffalo to Ohare (CHI) was fine. However upon arriving at Ohare, the board said a 38 minute delay for the plane to ATX. I also recieved a text via my Expedia App confirming the delay. So we went to the area of our gate and found a Chili's to have some supper. At this point we had driven 2 hours to Buffalo, turned in the rental, went through security and flew to Chicago. We were hungry. Upon completion of our meal we went around the corner and saw that our flight had left. Apparently they cancelled the delay, no announcements were heard in the airport restaurant. The desk employee said the reason was that it was a "soft" delay, which means if they can leave earlier, they would. However there is not an indication of this on the flight board, nor on the text message I recieved.
I sought out the customer service desk to see what could be done. The customer service clerk was as helpful as she could be. All of our baggage was on the flight to ATX. It was currently 8pm at night and she got us on a 5am flight to Houston. We would have to be at the airport at 3am to check in, so there was no point in getting a hotel at this point. The desk clerk then had us on a stand-by list for a flight to ATX. There were severe weather conditions gong on in the central TX area which were playing havoc on flight schedules. Our children slept on a blanket on the floor, while my wife and i tried to figure out the next move. We went to board the plane to Houston and it turned out that the night clerk had entered all the data wrong for our family, essentially the kids had tickets, but the parents did not. The clerk on duty did a wonderful job, facing many severe looks from his manager who wanted the plane to depart- NOW! The nice clerk got us all on the plane to Houston. At the last minute, the flight attendant wanted me to check my carry-on.
Whatever...get me on that plane! We were off. So the flight got rerouted to New orleans due to weather in Houston. We sat in the plane for 2+ hours on the Tarmac in New Orleans...with 2 young kids. Eventually the plane refueled, and was off to Houston. We deboarded, and lo and behold-they actually CHECKED my carryon- ordinarily I can pick it up on the jetway when deboarding, this time i would have to go to baggage check. Thing is, this isnt my final destination. There isnt enough time to go out, come back through TSA, and make the flight that I'm on standby for. I opt to just handle it when I get to Austin. Just another inconvenience. So my carryon in in Houston, and my luggage is in ATX. Luckily we made the standby list. We were finally going home. It took us a little over 7 hours to go to our destination...and 26 to come home. Never at any time was I rude or disrespectful to your staff. This was my problem and they were as helpful as they were allowed to be. I dont normally fly United, so this was not a good first impression. Never once, did anyone look at another airline to meet our needs. We spent an exorbatant amount of money at the airports on just the basics for a family of 4 - no offer of any vouchers. I just feel that something could be done to ease our discomfort a bit.
I traveled to Houston to visit my sister who is diagnosed with cancer. Flight there was nonstop and had no problems. On my return flight home my ill sister dropped me off at the airport at the recommended 2 hour advance check in time. After waiting one hour an announcement was made that the flight was delayed due to awaiting aircraft, this was also texted to me. Then text arrived stating new update with further delay. Original depart time was 3:59, second depart time was 4:36, third depart time was 4:51, fifth depart time was 5:06, sixth depart time was 6:03, seventh depart time was 6:20. I finally had boarded the plane and realized i would be missing my connecting flight! Spoke to the attendant and was informed there was another flight at a later time. This meant spending seven hours at the airport waiting for my plane to leave. I was not offered any compensation until I asked and was only given food voucher for $14. I feel this was all the airline problems and I suffered immensely having to stay at the airport , as my ill sister was unable to return and pick me up and later return me to the airport. It would be greatly appreciated if I could have a voucher for a return flight to Houston to be able to help her when she becomes incapacitated from her chemotherapy. I had also paid for the direct tv which I would like refunded. My flight #1594 to San Francisco and flight #750 to Orange County. Hopefully you can compensate me as I am sure I will need to be traveling to Houston again and would definitely like to travel United if possible.
I fell at the airport at Phipps airline to fly home. The United Airlines agent I talked to was rude at united and at the ticket line in Davoa. Now I am in a cast from my shoulder to my fingers. I had to go to emergency room, and united airline charged me another 650 dollars to change my flight and wouldn't help me on the phone. I am very disappointed in united airlines and their very bad costumer service. It seems all your concern about is money. And least you could upgrade me now since my arm broke in 3 spots.
United complaint department, I booked a flight on July 12, 2015 from Eagle, Colorado to Cancun Mexico. My flight departed on October 26th. My flight was UA 4929 to Denver and then non stop to Cancun on UA 1119. When I went to check in my flight was changed to 4929 from Eagle to Denver , then they had me go to Houston on flight # 1285 and then Cancun on UA 1020. My original flight got me to Cancun at 3pm, the reroute got me there at 6:30, I asked and agent in Eagle and one in Denver and my reply was, we did not have an e-mail for you to notify you of the change, nonsense. The next agent said I was e-mailed on 8-4 15, which I never received? Obviously this is a out right lie. I had a weeding to go to that is why I booked 3 and a half months ahead, obviously I missed the wedding and arrived at the reception when it was over. Not good, it gets worse.
On my return flight we were delayed out of Cancun for 1 hr and 45 minutes, when I arrived in Denver I had missed the only flight back to Eagle. I then had to wait 2 plus hours for a van to Edwards. Instead of arriving in Eagle at 7pm, I arrived in Edwards, Colorado at 1am in the morning on my birthday. Then the next day I had to travel to Eagle to get my car. So in all that was another hour plus round trip. I spent about $600 and used 35,000 frequent flyer miles so I did not have to drive the 140 miles to Denver. There were round trip tickets non stop form Denver to Cancun on United for about $300 and on a competitor $200 round trip. Needless to say I wasted at least all the additional time and aggravation for no fault of mine but with United Airlines. I would appreciate some retribution, I am not asking for cash but would appreciate reinstating my miles or a major portion of them.
On Oct 10/15 my family (6 in total) flew from Regina Sk to Pensacola Florida to take my parents & celebrate their 60th Anniversary. We had two connecting flights. We had asked for personal assistance for my parents as they are 84 & 79. Our plane was late getting into Calgary (which is understandable but the rest of the experience was not) There was no personal assistance for mom & dad when we got off the plane, so they had to try walking & quickly because we where late. My mother almost collapsed from exhaustion. We followed the procedure though the airport & when we got to the gate to fly to Houston we missed our flight. We spent four hours in the Calgary airport getting the run around from several United Airlines staff while trying to find out what we where suppose to. Not one of them seemed to know what the procedure was to get us on another flight, very uneducated staff. We where sent to United Airlines gates where there was no staff attending the gates, to gates that we could not get to. Finally after two hours of running around the airport a United Airlines personal told us we would have to reclaim our luggage & go to ticketing. At that point we got downstairs to ticketing & where sent to Canadian Airlines ticketing to get new flights (another two hour experience).
In the mean time my Travel Agent got a hold of United Airlines & got us tickets to leave Calgary later that day. I went over to the United Airlines ticketing & even though my travel agent had tickets for us for later that day (I had my Travel Agent on my Cell phone), the agent at ticketing said they could not help us - end of story. So frustrating, so back to Canadian Airlines ticketing. Finally after four hours in the airport we had tickets for 4 of us to leave the next morning at 6 am & 2 (my husband & I) of us to leave at 10:45 am. When my husband & I arrived in Houston the next day & where waiting to board to Pensacola we where called to the gate before boarding & where told they did not recognize our tickets & where we not assigned seats on the flight, OMG - just another layer to an already stressful flight. After a few phone calls that was eventually worked out.
Coming home on Oct 17 was just as bad. Six of us got our boarding passes in Pensacola to come home. When we landed in Houston I looked at: our boarding passes for Houston to Calgary. All six of us where suppose to leave Houston at 12:53 but my husband & I had boarding passes for 8:55, giving us 45 minutes to get to our connecting flight. We had to leave mom, dad, my brother & his wife in Houston while we boarded our flight to Calgary. We would have a 4 1/2 hour lay over in Calgary while the rest of the family would have that wait in Houston. Not the end of the world. While we waited in Calgary for the rest of the family we find out that their flight is 20 minutes late leaving Houston because of some cargo that had to get loaded. When they arrived in Calgary they had to sit on the plane because the ground crew wasn't ready for the plane & then they had to wait 30 minutes for their luggage to arrive. Again in Calgary mom & dad did not receive their personnel assistance, totally poor service.
They are not able to do that walk through the airport. A wheel chair was finally found by the family for mom & dad struggled trying to walk. They where still waiting for their luggage while my husband & I where boarding the plane for Regina. I spoke to a Canadian Airlines representative & they where well aware of the issue & even though the rest of the family where in the airport the plane could not be held for them. It was okay for the plane to be late leaving Houston because of cargo but not okay to have a plane late when it would have to wait for passengers. The rest of the family missed the plane & again had to work with United Airlines to get a later flight to Regina. They where able to get on a later flight that night to fly to Regina.
This whole experience was a horrible experience for my parents. It was a combined mess with both Airlines - Canadian Airlines & United Airlines but in my opinion more so with United Airlines. Mom & Dad where very thankful to have family with them to help them though this experience because they would not have been able to do this by themselves. They will probably never fly again. It was heart breaking for me to see them go though so much stress on an event that was suppose to be so exciting for them. I have attached my husband's & my Itinerary for our trip.
My flight (confirmation #CP7T4V, ticket # 10676641257410, UA 220) from Pittsburgh to Chicago was late (time was changed from 5:41 pm to 6:40 pm). The flight arrived some time around 7:17pm in Chicago, which was the time my connecting flight left Chicago. needless to say I missed my flight to Fargo (UA 6028). United put me up in a hotel and gave me 21 dollars for two meals. The problem is that I missed work the next day and as a behavioral health therapist, my agency charges clients by the hour,( approximately $130, eight clients a day). I personally had to take extra vacation time and had additional pet boarding. I am hoping to be compensated for the inconvenience. I appreciate you time as you look into this matter.
Flight UA71 S Confirmation #EXQDXV. Upgraded to economy for almost $350.00. Seat 7A. This seat became a meeting ground for those that wanted to stretch their legs; but not use the restroom. I had to call the attendants 3 times because one women decided to strike up conversations with everyone who came to use the restroom. I was awoken from a sound sleep numerous times. Making matters even worse - the audio/video on the plane didn't work - so I couldn't put on headphones to drown out the noise. Needless to say; it was a very uncomfortable 8 1/2 hours.
On October 10, 2015, I flew on UA9 from SFO to Chengdu, China. The flight departure was delayed for more than three hours. According to the United announcement, the reason for the delay was that the plane needed four pilots to fly and there were only three on board. One of the pilots was late! This is poor planning and management on United Airlines, which caused major disruptions to my plan in Chengdu, as my hosts there had to make all the changes in the pick up and evening events. I request that United review and improve its operating procedures to make sure that pilots be at work on time, and provide me with compensation for my time loss and for the disruption of my plan in China on the evening of October 11, 2015. Thank you for your attention and I look forward to your follow up and response.
We were 6 hours late on Tuesday finally got to our destination no food or apology from the employees responsible. Suppose to fly home Sunday November 1 at 9 am they have no record of us can't get on a flight until 5:50 again no comparison no offer of food drink nothing. The worst airline ever. I will never again fly with them. They are always over booked!
I paid a lot of money to fly first class and to rest and watch a movie after taking care of my ill father 24/7 for 10 days, The movie and all electronics did not work and I paid all of his money to get nothing!!! . They have also quit meals service or a decent snack instead of pretzels on this flight a few months ago. I wrote them about this and never herd from the people. I want a refund on my first class ticket. Flight UA1051 on Oct 8th 2015. Have a complaint form that did not go thru and said number had been already issued. What a farce of an airlines. They forget who pays their salaries. I miss Continental. I want a phone number to talk directly to someone in power. Does anyone have it?
Flight from Edmonton AB was great, no delays even though we had one stop everything was great. We were in Charlotte NC for 15 days and enjoyed our holiday. We arrived at Charlotte Airport 2 hours early as we are flying back to Canada, our flight number was UA4528 08:15 take off time. We were not first class on this trip from Charlotte to Houston but from Houston we were on First Class. So we wait, finally around 7:30 the flight was going to be delayed until 10:30, then it changed to 11:30, at this point we asked the gate attendants if this will cause us to miss our flight in Houston, they said no. Personally feel and from all of the other folk who were to take that flight we all felt that we were busy interrupting them on their phone or putting on their makeup, yes super customer service going on there. Finally, our flight was now delayed until 1:30 pm, okay with this being said we are definitely going to miss our flight from Houston to Edmonton as they only have two flights from there to Edmonton weekly. By now everyone is pissed and not one person could get off their butt and assist us.
Finally my sweet husband had to get rude and tell them how the flight schedules work, finally we got some lady who was smacking her gum to look into this problem, then she is OMG someone should of transferred your flight earlier, you will never make it. Okay so now we have been sitting there for hours and not happy, her suggestion is for us to fly to Houston and then Chicago and then Edmonton, like really does that make any sense. We suggested that just the one flight to Chicago and then Edmonton would make more sense. She did the tickets but now we have to wait even longer for that plane to leave and then have a four hour delay in Chicago. We finally arrived in Edmonton Alberta Canada at 11:45 p.m., great we still have a five hour drive home but are so tired since already being up for just about 24 hours straight. We were suppose to be back earlier, I had a two family emergencies, one my husband was having severe chest pains and the night before my Mother who is 78 was put in the hospital.
I never plan on using United Airlines again, your business/first class is more like a third world country with the food and the way you are treated. Trust me, I sound like a rich bitch but I'm not, I have worked my whole life. The meals were disgusting and cold, have you ever flown on Air Canada First Class, the corporate office should read more United Airlines complaints. It might open your companies eyes a bit.
My family and I flew from Ohare airport on Monday October 20th 2015 at 7:55 p.m .to Orlando Florida. My 16 year old daughter was treated Horribly by your staff! Upon arriving I sent my daughter with her carry on thru Security check while I checked a bag. The lady in Security was Extremely Rude to her sending her back several times. She was told her bag needed to be checked in and was unable to be brought onto the plane When there was Several people in front of her who's bags were way Larger than hers. The lady Raised her voice at my Child and Rolled her eyes at her. This was very unprofessional. The gentleman who worked along side her told her my daughter's bag was of appropriate size and that she was Wrong.. By then my daughter was frightened and didn't want to be embarrassed further so she came to me and I had to check her bag in. I didn't have time to ask for a Supervisor being that we were traveling with a toddler and was going to miss the flight. But I Refuse to let this Incident Go Unheard!! Being Rude to Customers Should Not Be Tolerated Especially To Children. I was with a Party of 5and although my Flight was Very Smooth I Vow To Never Fly United Again
Was delayed in Denver for seven hours because of mechanical problems of the airplane. Our destination was Spokane Washington. I have COPD and have to use potable oxygen at that altitude. After sitting around the airport for that period of time I became sick. The pilot announced a website to contact but we can't find it. This took place oct 7 2015 . I ended with a lung infection which ruined my day at my sons wedding. Not very happy with the experience.
My daughter and I were traveling to Ireland for a tour with Globus and they booked our flights with United. On flight to Ireland- Shannon airport we were first routed from Pittsburgh to Toronto. In Toronto after we were loaded we were told to unload because of some security problem. We were unable to continue that flight and were delayed overnight in Canada. That in turn delayed our other connecting flight in England where we were again delayed overnight. In trying to reschedule our flights we kept telling the agents we were to meet up with a tour group in Ireland, but no arrangements were made to help us get any connecting flight in order to make it in time. We missed our first 1 and 3/4 days of touring with our group and had to purchase bus tickets in Ireland to even meet them.
After the tour on our return flight, a man had a medical emergency and our flight was turned around and sent back to Ireland. This time we were delayed overnight again and also spent a whole day trying to reconnect with a flight after we were back at Newark airport to try to return to Pittsburgh and all flights kept being delayed or cancelled. We finally got a flight and was again 1 and 1/2 days delayed as per original schedules. United provided transfers and meals on all the delays which I thank them for, but it was such a mess trying to figure out what to do and how to get anywhere when we had no phones or international calling that it put a damper on the whole vacation.
Made a reservation weeks ago on a flight from Burlington, VT to Washington DC. Had an early morning flight to arrive in DC during daylight so that we could rent a car to our final destination. We are an elderly couple not used to driving at night, especially in an unknown area. We received confirmation and a boarding pass the afternoon before the flight. Two hours later we received an e-mail saying the flight was cancelled. There was no response available or phone # or instructions what to do next. After finding a United # and being put on hold we were told there was no crew available.
I can understand cancelling a flight for weather, or mechanical issues, but cancelling for lack of a crew is unacceptable. Yes we were given a new flight on American, however it gets in well after dark. We can not fly the next day because we have paid for tours beginning early the next day. WE were offered a free checked bag on United but the offer is not granted by United on the American flight. Cancelling a flight for lack of a crew is bad enough however leaving us in the dark as to what to do next is just as bad.
On 8/11/15, I arrived @ O'Hare Intl Airport @ 04:29 PM, United Flight 679, where I was to board my connecting flight@ 05:41 PM on United 6506 for James M Cox Dayton Intl Airport. From the time of 5:pm Chicago time, to the time of 9pm, we flying customers were informed repeatedly that there was a mechanical problem with our connecting air craft. Finally @ nearly 10pm, we were told that our flight had been cancelled due to the lack of air crew to fly us to Dayton, Ohio. 4 customer service reps, told us repeatedly that United would not "put us up" for the night as , and I quote, "There are no lodgings available in Chicago for the night." To top it off, the remaining passengers had no luggage access, slept in airport chairs, and remained uncertain until morning to book another flight out. I was forced to book with your competitor, American Airlines, @ 11:35am. We were treated disrespectfully in this incident and need to be reimbursed for this unacceptable incident. Other factors included: an uneasy night in the airport where I also dealt with a man who made un-welcomed advances to me as I was traveling alone. (My law enforcement husband was appalled this occurred.) This needs to be rectified or compensated. What do you intend to do about this.
I was to headed to Denver from Kansas City for an award ceremony. Flight was to leave on the 21st at 9:10. After waiting over 6 hours the flight was cancelled I missed the whole thing that I had worked 12 months for. When I asked for help even when I was already late, I was told file a complaint. Worst customer service I have ever had. To top it off $7.00 was given for lunch, REALLY. I was out of a days work and a great time. I think you owe me more than a contact customer service.
United is by far the worst airline flying. We were going on a cruise out of Seattle on 06/21/15. We flew from San Diego to San Fran to connect to Seattle and our cruise. Flight 1964 never showed up and we were continually told it would show up. We ended up missing 2 days on board ship. We flew to Juneau and stayed in a hotel at our expense and joined the NCL Pearl @ 3:30 Pm on Tuesday. In addition NCL is charging us $398. for a shore excursion even though we were not on the ship to take it. I would rather walk then fly United again.
My family and I planned a vacation to Maui leaving on June 3, 2015 - we had booked our flights over 5 months prior to our travel and planned it so we would arrive in Maui around noon on the 3rd. We boarded our plane in Minneapolis at 6am on our way to LAX to catch our connecting flight with about 1 hr between landing and heading to Maui.
We are in the air for a little over an hour when the pilot announces that we have to return to Minneapolis because the deicer is not working - hello but don't they check these things before they send the plane up? Of course they couldn't get us on another flight til after 9am which meant we missed our connection and didn't get to Maui until 9pm on the 3rd - lost the whole day. We do understand things happen but we were glad we made it and were just going to put it behind us.
On our flight home on the 11th we arrived at the airport early to check in and print our tickets, pulled up our reservation (that as I mentioned we made over 5 mos previous) and it only listed me and my daughters, not my husband. We talked with the gate agent, who wasn't very nice, and she said its right here and printed all our boarding passes getting us to San Francisco with a layover and also our boarding passes for MSP. After having a 6 hr layover, we go to board the plane. I was in front and my husband was behind our daughters.
We are in row 37D-F, my girls and I get to our seats I looked behind us and my husband was not there. I started to get worried as most everyone was already on the plane so I told a flight attendant that my husband wasn't on board yet and someone was in his seat, she said everyone should be on board and I insisted he was not. she asked his name and I could hardly hear it but she called it over the intercom came back and said he didn't respond. I would not sit down and again insisted they verify he was on the plane.
She said I needed to sit down and they needed to close the door but that he had not checked in and she couldn't verify if he was on the plane. She asked me several times if I wanted to take a voucher and take a later flight but she couldn't tell me if my husband was on the plane or not and they needed to close the door. So you are telling me that if this plane went down you don't have a list of the passengers? You can't call the gate to see if there was a problem?? I took a walk once in the air and found him; he was on the plane and in seat 12D.
My husband told me at the gate they detained him and the gate agent looked at his ticket and ripped it up right in front of him and told him it was no good and he was flying stand-by and would have to take a later flight. Did I mention that prior to boarding they were looking for people to take a voucher and a later flight because of course they overbooked and didn't have enough seats! So the very RUDE gate agent tried to strong hold my husband and tell him his ticket wasn't any good!! My husband was very upset and said my family is on that plane and I am getting on it!
After some insistence - the RUDE gate agent printed him another ticket and told him to get out of here! We paid almost $4,000 for our tickets and I have never in my life met so many rude people and been treated in such a disrespectful manner. At this rate I can't believe they are still in business. DON'T FLY UNITED!!!
I booked a ticket through Farebuzz on United Airlines, Port of Spain Trinidad to Calgary Alberta. After checking in early and clearing customs I was called over to the ticket desk and told I could not board the plane with no further explanation. I then proceeded to inquire what this was about as I have always gone through the States with no problems. One of your customer service agents assured me they would look into this and get back to me. An hour later still no answer, the flight has left and everyone gone from the ticket counter.
What kind of airline are you running? This was very unprofessional to say the least , if I am not able to board a flight for one reason or the other, should I not receive some kind of explanation or be told what to do next. I completely understand that security is at a high level but it is unacceptable to leave a passenger stranded in a strange country with no clue as to what is going on. I do not have friends or family in Trinidad so I am indeed stranded.
There is no reason that I am aware of that I could not enter the United States. I have a valid passport and a ticket to continue on to Canada. I am a Canadian born and raised. I had a connecting flight in Houston to Calgary and now have to purchase another ticket in order to get home. To make matters worse it is Sunday and I have already forked over funds for hotel stay May 9th to make the flight. May 10th.Your staff obviously need training on how to handle such matters as I was treated horribly and completely ignored. I later tried to go online to cancel the second leg of my flight only to find United cancelled the whole flight I have documented everything and taken screen shots of cancelled flights. I would like some answers as my next step is to contact a lawyer and any other parties to resolve this matter. United Airlines. Flight 1459 738. Port of Spain (POS). Houston Intercontinental (IAH) 07:20am - Sun, May 10. Connecting flight wait time 5 hours 31 minutes.
I boarded flt #ua3454 on 4 may from bdl-ord. gate #21, @ 3:42p, seat #9d. @ this time I informed gate agent I would need a
wheel chair when deplaining @ ord. Also 15 minutes before wheels down, I informed the flight attendant that I would require a wheel chair when I was deplaining. NO CHAIR WAS THERE OR AVAILABLE!!?. I hobbled out into the terminal & found NO attendant/wheel chair. So NO CHOICE!
I found my own way to the customer care desk after another painful hobbling experience. Althrough this walking experience, passed many United Airlines personel who utterly disregarded my hobbling with total indifference. At customer care desk I also requested a wheel chair. After attendants made numerous calls, no wheel chair to take me to the bus transportation to south suburbs.
After 30 minutes wait, I requested a supervisor. Mr. Soloman Asare & Mr. Iwona Niedzielak arrived. They were successful in getting me seated on a wheel chair, however, I missed the bus trans, so had to wait another hour for the next bus. I was delayed 1hr and 40 minutes during this ordeal.
This is incomprehensible for a wounded Vietnam combat Veteran to be treated. Lost all respect for UAL!!. My opinion in this matter is I should be adaquetly compensated. Please give this a priority consideration. Waiting patiently for your rapid response.
Had booked a flight and chose seats when reservation was made, when I handed the desk person my boarding pass, she informed me they changed my seat so a family could sit together. I am a tall person and never would choose a middle seat, always a aisle or window. They put me in a middle seat, and the gentlemen to my right was so large he took up half my seat, and could not put down arm rest, which was inconvenient to me not having a arm rest or access to any controls, I put it down once, and he put it back up to make more room for him.So for almost 3 hours of flight I sat there sitting straight up , and not making any movement since no place to go.And the girl to my left had a pillow and blanket and curled up and had half her rear end on my seat as well. None of this should have happened, large people should buy 2 seat, I paid good money for this ticket, and why was I inconvenienced? Didn't want to cause a seen, but I should be refunded something, and or partial voucher for next flight.
I was on flight 218 from Honolulu to LAX. I boarded the plan at 3:10pm and was in the plane until approx. 8:30pm. I was then told to leave the plane and go back to the gate. I waited until approx.10:30pm and was told the flight was cancelled. This was April 21st. I did not arrive in Philadelphia until April 23rd, This was the worst flight have ever been on with United.
I'm a new traveler who had a most unpleasant experience with American Airlines. My girlfriend and I where waiting at our posted gate for our flight waiting to be boarded.There was a lot of confusion as the flights had service crews making repairs to the planes when we noticed that our flight wasn't being called. We checked and were informed of the gate change which was too late for us to make the flight.
I believe a ticket should not have a gate posted on boarding ticket if changes are made after you land. Why post anything which was confirmed by your customer service department as being something they ask for to be changed as that seems to be where a lot of issues are created.
If the tickets are posted with gate numbers and they change and the airlines notice that passengers are missing, doesn't the airlines have enough insight to call the gate that was posted on ticket before change? Going to customer service wasn't much help as the staff was cordial but offered little to help us get to our destination as quickly as possible. I asked to speak to a supervisor who did nothing to help us digest the situation. When I asked him a question as maybe getting us on another airline, he said that is a common practice but did nothing to try and make that happen!
I'm not writing this to get something for nothing but helping your customers should be job one. This issue has ruined what I was thought to be a very good vacation but I'm so disgusted but the ending it has taken something very significant from our experience not only has this costed us time and money
My friend and I were traveling to Costa Rica on Thursday 4/23/14 LaGuardia, flight 706. I will say this was the absolute worst experience I have ever had with an airline. While being seated, I was told I had to check my carry-on bag. There were no less than 10 open seats on the plane and the flight attendants were less than hospitable. I was told that I was holding up a flight, one leaving 5 minutes early, because I was trying to ask the attendants to check an overhead compartment, something they had not done once. I had seen a laptop and a jacket in an overhead and nobody thought to ask that passenger to move it under the seat, where it belonged. I was incredibly inconvenienced as I was on my way to a wedding and did not want to spend time waiting for luggage. The flight attendants were unbelievably rude, not once a sincere apology and implied I was to blame, they didn't or would not help me and only stated I was to go to customer service in Houston where I received equally as atrocious customer service.
When I arrived in Costa Rica my suit case had a tremendous hole ripped into it. This was flight #706. I will be flying again Wednesday AM and I would think there are some accommodations that can be made for me: I would like to check bag free of charge and get a nonstop flight for myself and my friend, as this interfered with her time too. Your employees treated me unprofessionally, would not give me my boarding pass back until I had asked for it 3 times and had to find one in order to make that happen. When I asked for help, an attendant stated to me,"what do you expect me to do." I eagerly await a reply.
I was traveling with my fiance and my sister who is disabled. I called the airline ahead of time to make sure I can use her wheelchair and have her board first and get off first due to her blindness as well as other issues. They said it will be no problem for that is usually how it goes first on first off. Well we boarded on 04/24/2015 out of Newark and they did not board her first in fact they must of boarded 20 people on first before her even though we told them she needed to get on first. Then they put her wheelchair in with the luggage instead of leaving it on the plane with her to needless to say she was the last person off so the isle was very congested and very crowded with people and luggage all over the place. On our trip home on04/26/2015 she boarded first but again we had to wait for her wheelchair so it took almost 25 minutes to get her off the plane once we landed.
This is not how you should treat a handicapped person at all. It is not like she needed an escort on because her brother was boarding with her.also I would like to say that on our flight back the whole left side of the plane which of course is where we were all seated the direct TV did not work the whole entire trip. The gentleman that was boarding the people on the flight down was down right nasty in the way he talked to us about her boarding. I am so disappointed in your airline that we will never book with you again.
I bought three round tickets from Monterrey, Mexico to Hong Kong, two hours before the first flight my itinerary was cancelled, then i have to change every thing loosing money and time of my trip. In the return flight mu baggage didnt arrive at my destination, making me spend another night at Monterrey, and still don't know if i will find my bag. In total i lost about 1,000 dollars for this service.
On February 19, 2015, the flight 707 from Fr Myers, FL was supposed to depart at 7:32 PM. It didn't depart until 3 HOURS later!! at 10:25 PM.Me and my wife had 1st class seats (confirmation #E4B1PJ). On this flight, I was NOT given any food. The explanation given was that it was never loaded onto the plane! Seriously!!! That is a serious health matter. And when my wife and I pay for first class seats, we expect first class service. In addition, the Wi-Fi was inoperative for the flight! Another commodity that affects everyone, especially those planning on working on the plane. Due to the absence of these basic necessities, and for what these 1st class seats cost us, we expect to be generously compensated!!!! I will not be using United Airlines in the future. They are the worst airlines out there!!
On 03-30-2015 I flew into LAX from HILO on flight UA 1706. My connection was flight 1269 leaving at 10:15hrs. I checked the boarding times on the board in the airport and on my app from United and I was schedule to board the plane at gate 72. After waiting for the boarding call I learned the flight had been moved to gate 80. I did not have a overhead call or hear a scheduled gate change announced . (While I waited at gate 72 there was a flight that waited 20 to30 minutes for passengers coming from a fight that was delayed as a large number of people would miss the flight.)So i went running to that gate and it was closed for boarding but the plane had not departed yet. I was not allowed to board. I then had to go to customer service and reschedule my flight for flight 1483 on standby to Denver with a connection to Phila on flight 223 that was confirmed. The representative said there was no other flight to Chicago and that if the standby did not work that they would work on that at that time.
I passed another service desk and the representative got me on 755 that departed at 1125hrs. but I could not get another flight to Phila until 2055 -flight 1155. When I arrived at ORD flight 1447, my orginial flight was still at the boarding gate. But I was told that I could not board as the gate was now closed. My problem is that at each customer service desk even though I continued to ask if there they were sure there was not away to get me home in a more timely fashion each representative said no but did not go out of there way to connect me to the flights. I might have been able to make the connection if I was told that it was still there. Why was it that the flight was not notified that I was on my way and the plane waited, as it was only 5/10 minutes. I understand that I am only one person and that they held the other plane for over 15 people, but I too was trying to get home and as you know traveling from HI to Pa is a long trip. I had no problem with personal on my United flight as they were excellent, but I feel the service desk could have help me more than they did collectively.
I needed to convert my ticket from a return flight to a one way flight, as I was flying out a week earlier with work, who had already booked a ticket for me. I wanted to keep my return ticket as I was going to stick around for a vacation afterward. United charged me £580 to cancel my outgoing ticket!!!! Their reason was that a one way flight was more expensive. This is ridiculous as I had ALREADY PAID for the return flight - I simply didn't want to use my outgoing ticket. When I suggested I keep the outgoing ticket, and they just notify the desk that I wouldn't arrive, they point blank refused. I had to pay in the end or would have ended up stranded in the USA. I feel absolutely ripped off and like I've been mugged.
Way to many items to convey in an email. I have had now back to back HORRIBLE experiences with multiple flights with you. I am beyond shocked at what I have experienced.
I was on United Airlines flight#1199 to Orlando which was continuously delayed. The United customer service staff and attendant continually mislead, lied and rudely gave us faulty information. We are now stuck in the airport with no way to get home because all the shuttle services are closed at 3am. Thanks United for getting me written up atwork and standing me at the airport.
On April 11, 2015 I and my family were on flt. 336 to Ft. Lauderdale, FL. I upgraded to first class only to find my seat was broken and would not recline at all! Not only did I have the wall in front of my (seat 1F) but was terribly uncomfortable the entire flight. The flight attendant gave me the sheet with the serial number of 11yp 1dzi 30025 40250 to put on this complaint. My mileage plus # is EH065392. Confirmation # nkm4n6. Originally is was in 1A but gave it up to a husband wanting to sit near his wife. My kindness to him resulting in that broken seat! My ticket # is 0162433137464. My family has always used United and we are all mileage plus platinum members. I would appreciate your response to my issue immediately as I am booked again to travel on 6/5 to LAX with my family using United. (We are on a wait list for 1st class). Also there was no wifi.
United airlines changes my flight time by over an hour. When I called to change my flight they charged me $400 to change the flight for two people. They original cost of the flight was about $600....now it's $1000!!! How can they change without and repercussions but if I change it costs me $400! Absolutely ridiculous!
I flew in from Buenos Aries to Houston with a connecting flight to Denver. Two flights have been canceled, didn't get on a standby flight. I am going to spend more time at the Houston Airport, then my flight from Buenos Aries. It is dishearting because I was on my way to the Colorado Rokies home Opner!!! I am waiting for another standby fight with little hope of getting on. I do have a confirmed flight at 4;30 PM. I will be at he airport for 11.5 hours.
Have feedback for United Airlines?
Thanks for your feedback!
Sorry. Please try again later!