Volkswagen Complaints Continued... (Page 2)

Dear Volkswagen corporate office. I am a proud owner of one of you most luxurious and reputable models, a 2010 passsat, no: WVWZZZ3CAP040484. However I would very much like to express my disappointment in your service standards here in Egypt. I am a mechatronics engineer and a " Deutschland Univresitat im Cairo" graduate and therefore it should be clear that I appreciate German technology when comes to cars.

My car has only done 577xx kilometers, regularly and considerately serviced in your own official service centers and according to your engineers I took the car under the impression that it was perfectly and reliably serviced to run for at least another 10,000 kilometers. Only a few kilometers back I was driving my car, only to notice that its engine was starting to become feeble and it did not deliver its rated performance. My first assumption was that the turbocharger has somehow disconnected, I rushed down to a Volkswagen customer service center only to be assured that the turbocharger was not working properly and that this I a normal thing that could happen to any car at any mileage regardless of how well you keep your car.

I was appalled and immediately left, parked my car in front of the service center and hastily sent this mail hoping that a great car manufacturer like yourself would not accept one of its clients to be " coned " by incompetent people that you have mistakenly entrusted with keeping your reputation in this area of the world.

My name is Waleed Gaber and I own 1.4 Passat 2011 with chassis number 320026. I had a problem in my Mechatronic gearbox, I delivered my car to Volkswagen Egypt (Shoubra el Kheima branch) on Saturday January 9th. I was told that the spare part is not available in Egypt and they will send to get it from Germany and I will receive my car fixed in a week. After 10 days I contacted them and they told me that i have to wait for another week. It's over a MONTH now and I didn’t receive any updating call from the customer service team, each time I was calling asking about my car status nobody answered me or answered the phone.

This is beyond rude and unprofessional for customer service for a big brand name like Volkswagen. Please be aware that I will be beholding the company the responsibility for any damages that might occur to my car through out the time it is in the customer care center, because with such carelessness and irresponsibility damages might occur and they won't even bother to fix it. I need to open a complain & take its number please ASAP.

Hello Volkswagen customer care team, I own 1.6 Jetta 2010 with chassis number 107666. I had a problem in my gearbox for the 3rd time. I delivered my car to Volkswagen Egypt (Obour branch) on Monday January 4th.

I didn’t receive only 1 updating call from the customer service team, each time I was calling asking about my car status and after 18 days of waiting I received the 1st phone call from the customer service team telling me that my car is ready & the problem is totally solved but I need to pay for the general maintenance of the car so they can afford the spare part fees of the gearbox.

I went on Friday 22nd to Obour branch & paid the fees (4930 EGP) and when I tried the car I found the same problem after 2.5 weeks of waiting. I delivered the car again & they are checking since Friday 22nd without any updating call till now. What the hell is this customer service for a big brand name like Volkswagen. I need to open a complain & take its number please.

On December 9, 2015 we went to Lees Summit dealership for one thing and 7 hours later we ended up trading in our VW Jetta sports wagon for same year, almost same mileage Passat. This is the second car we have purchased from this dealership and never thought we would encounter such a cluster mess! Here it is a month and a half later, with a second visit to the dealership, and a third phone call and they never sent a payoff for our original loan. Now we are behind a month and a half on the car loan that we don't even have any more. Nobody will return our phone calls or acknowledge us. The lender can't help us, they just want our payment, we don't know who to turn to in order to get the dealership to send the payoff out.

This was second vehicle I purchased from VW. Bought brand new 2007 Jetta. About 4 - 5 months ago, transmission started doing hard jerk. Had less than 69,000 and kept service up. I am thinking I have a new car...well, VW in Pasadena told me they did Extended Warranty for One year. I was never notified of issue, or potential problem. Bluntly told warranty expired in 2014 and nothing they can do. Personally, I think recall should have been done. This is major issue. This is second vehicle I purchased from you and was excellent customer. I am senior citizen on fixed income. Also, had to have the part that makes brake stop was out and I had to replace along with another major issue. Can't remember what it's called. I have spent almost 2000 dollars and still have to have transmission fixed. Why wasn't recall done and what can you do to help me?

I purchased a VW TDI Jetta 2009 Sportwagen from Pearson Hyundai in August, shortly before learning of the emissions issues. Since purchase, the car has been in the shop numerous times for broken door locks, broken valves, and a disentigrating heat coil. The day after we got the heat fixed (using our VW Goodwill package to pay the $1000 repair bill), the power windows stopped working. I'm not sure we can afford another fix and we are beyond frustrated with this vehicle.

The dealer has been marginally helpful, but the problems just keep coming. What options do we have in order to pursue getting the needed repairs paid for? Can we it investigate the lemon law or other remedies to get a replacement vehicle or refund? I read that if a used car is Out of service for more than 30 days during the first 18 months of ownership, then it may qualify. We are nearing that mark - is this something we would take up with the BBB or with VW corporate offices? I appreciate any assistance you can provide.

My car was broken into on 26 August 2015. It was tempered with the wires on the steering wheel and a computer box was stolen. My insurance sent it to G and J auto panel beaters who sent it to Vw dealership in witbank. At first, Vw ordered the wrong keys for my car, so we had to wait another two weeks for the new set of keys, then they realized that the computer box was missing, we had to wait another week for it. Then three weeks back my car was sent back to me but I took it back because the steering wheel was stiff and there was something wrong on the pedals. They took it back for another two weeks. I was called to collect it on Monday 16, November, my car still has the same problem. I have never sent my car at Vw in Witbank and got it back without any comebacks whether for a service or repairs. My reg is yrl 168 gp.

VW customer service department, this incident happens in Hong Kong. I write to you as a very unhappy customer. About 3 months ago, I had a car accident and my 1st thought was to tow the car back to VW dealer as my understanding told me you should be the most trusted and professional place to fix my car. Obliviously I have made a big mistake. Every since the car was towed back to your Tuen Mun service center, I heard nothing from no one until I called. Your SA kept saying will contact me, but I never received any call from him. Miraculously, he said he was going to call me each time when I reached him with difficulty. Faults information were given from him and consequently caused me to overspend unnecessary items over my insurance claim. The car took a long time to repair, which I could understand and thought they wanna do a better job.

As it turned out, I had to send the car back to 10mins after I collected the car because the paint came off after they try to polish the swirly marks on the bonnet. Which shouldn't have happened at the 1st place. I called to complain about the situation. No call to apologize whatsoever until now. The only one who did help was the SA from Sheng Wan name Eric, and he had nothing to do with the repairing. So another week had gone by and I had my car back couple of days ago. The car drove a bit funny at highway speed so I took it to a wheel alignment shop for wheel alignment just to be safe. The garage called and told me the caster angle is off and I should send back to VW. I went to another one just to double check and make sure. Same comment. The wheel base on the left is 10mm shorter than on the right....

Today on the 16th of Nov, I’ve sent my car back to the service center and discovered another panel’s paint is coming off. I background is manufacturing and I know exactly how and why. I have no idea how much more time and money have to spend just because of your unprofessional service. I am going to report this to your headquarter in Germany as well as where ever necessary. Media will be my last to consider as I understand your brand image has been damaged enough, but I will consider it nonetheless. My car is a Golf 7R and my plate number is SX3004.

Date of purchase: 15 August 2015 - purchased on business account stanz trans transport and construction. Upon purchasing the vehicle 2015 TSI my beauty new car(which may I add was approved in 3days) where I received numerous calls from my salesman stating that I’m the luckiest chic cause I’m receiving all of these fancy extras which may I add some of these come with standard ! But being the typical chic, how could I ever pass up this deal? Right! When processing the deal the extra that was mentioned was and I quote “RUN FLATS” NOW…I don’t know much about cars or tyres but I have heard of run flat tyres and I know how safe they make your car so this again gave me the confidence in this deal .on the day of PICK UP, I noticed that my R230 000 + CAR did not have mud flaps like most people I was most shocked! So I posed the question and I quote with 4witnesses “why does this car not have mud flaps and so expensive????’’

(Salesman answer) ‘’I will take off your Run flats and give you mud flaps’’ ISSUE ONE NO RUNFLATS was ever put! Instead he says he fitted it with run flat bands and explained to my parents yet they both where singing the same run flat tyres story as me! Within the first two weeks of purchase I noticed that my car ride didn’t feel good so I decided to check my tyre pressure to my surprise the tyre was losing pressure on the passengers front and drivers rear, so I filled and just assumed its normal, few weeks later I noticed the same story, now I am filling tyre pressure once a week, My story in a nutshell…my car is 2 months all I have a clutch problem of it gripping! ...touch screen freezing! ...and my car upon start has a strange vibration for a few seconds!...not to mention my front passenger tyre and drivers rear tyre is losing pressure! TWO TYRES REALLY???!!! Unacceptable!!!

SO I ATTEMPTED to resolve my issues ….i called my salesman on numerous channels yet no response, including his house phone! , so plan B I called VW to speak to a manager sales manager was unavailable 1st 3 calls, finally I insisted on speaking to someone and got the service manager shay …he listened to my story and basically told me he would assist only with my clutch problem but he will explain to Angelo who is the sales manager on the rest who will return my call he also told me that the manager had just walked into the room so I assumed I will receive a call right away…NOT! 1hour and 30mins passed so I decided so call back …when I finally got to speak to the guy he apologised for not returning my call due to a meeting SO I GUESS A MEETING IS MORE IMPORTANT than A CUSTOMER who is driving around with a defective car ….right?

After 10mins of apologies and going in circles, I insisted my car be picked up from my office and a courtesy car be given witch was agreed …he then goes on to tell me my tyres could be due to impact ??? Or a stud??? …so now how can it be caused by impact when there’s no damage to my wheel or rim …and a stud? He basically gave me all the reasons it’s my fault for two tyres on the either sides and then has the nerve to say we will look into pricing for new tyres! On a two month old car!

DAY two …I received a call from my salesman miraculously after 4days I understand there was an Indian holiday yesterday but the previous days are not included in this excuse! And the question was posed to me if I couldn’t get a hold of him why did I not come to his house?. He then goes on to tell my he didn’t promise me run flat tyres and he claimed to say Run flat bands…my reaction was what is that???He then claims to have explained to my father, who after I called to confirm with had the exact reaction I had!...the guy goes on to tell me VW does not do run flats and this is only done by BMW! So I guess I should have purchased BMW right? The salesman showed up with the courtesy vehicle telling me I need to sign documents to leave this vehicle with me which states, if anything happens to this vehicle there is an access of R20 000 which I will have to pay …WHAT THE HELL!? Where is your business insurance? Disappointing!

He then proceeds to call a manager call dale (assistant manager) who is the most pompous guy I have ever spoken to he wasn’t even giving me a chance to explain that the sales manager Angelo did not notify me of any documentation I will have to sign once again! …their stories have changed. I repeatedly asked the manager dale on the phone if he is taking the decision to not give me the car and leave me with a defective car which he agreed the car will not be left with me if I did not sign the R20 000 access agreement. So now I am left with a defective car that puts my life in risk! DAY three of bad service and fighting: car was fetched and “claimed to be sorted out, may I add that the air-conditioning broke upon pick up! THIS IS A JOKE! My tyres are not fixed apparently as per the words from the salesman and I quote “your tyres are defective but you could have drove over something or hit a pavement’’ drove over something that doesn’t show damage? Or hit a pavement but no damage to my brand new rim? What the hell?

I have asked for a copy of my pricing break down, nothing received! May I add I overheard the sales man and the lady at VW debit as to where the copy of my log book was …STANDARDS REALLY?????
As a consumer, I feel that my CPA rights have been infringed upon, more strongly the following:

1. The Right to quality Service – I have received incompetency, unwilling service from VW south Africa and its dealerships especially while it is the fault of VW’s workmanship.
2. Right to return goods – As a consumer I am entitled to return unsafe or defective goods, INCLUDING goods that are of inferior quality
VW is a trusted brand which is now tarnished; if this is not rectified I will take my story to VW SA this will not be tolerated, my fiancé has left you numerous messages to call him back! Still no response

I just want to find out if you could please asset me with information. I have bought a Demo 2012 Polo Vivo in February 2013 at Volkswagen Ermelo and have a problem with the headlights . We have replaced the headlight bulbs several times. We have a Moto right extended service plan on the Polo. About a month ago I took my Polo to Volkswagen in and Moto right requested me to do a diagnostic check on the car to establish what is wrong with the car as Volkswagen said that there must be something wrong with the wiring. We took the Polo to a place in Ermelo to do the diagnostic but they inform us that there is nothing wrong electrical.

They showed us that both headlights brackets are broken and said that that is the cause of the headlights is not working . They also showed me that the front bumper with the radiator is shacking and it seems that the brackets may also be broken or loose. I have attached photos of the Polo were it shows the broken brackets on the headlights. The car has not been in a accident and was never repaired by anybody else than Volkswagen. My concern is now: How is it possible for both headlight brackets to brake on the same place at about the same time and could the brackets on the bumper and radiator also have the same problem. Could you please advise me what I should do and if this could be a manufactures fault. I would like to hear from the VW complaint line ASAP.

I have had mechanics problem in my Passat car 2011. This is the second time after 2 years. The car has been reserved in shoubra service center, Cairo, Egypt for one and half month. And I haven't received it until now. I sent 2 emails to the customer care and the chairman of passengers cars. But I haven't received reply. I am shocked from such ignorance.

This site kicked me off after I finished a long description and finished my VW complaint! I have a '99 VW/Rialta Eurovan/motorhome. It is all VW drive train 2.8 liter motor. The clock spring ignitor switch failed last year. Air bags light does not go off when engine runs so no air bag. I had the VW part replaced and it alone costs $350. It was installed on October 9, 2014. I was on the road with the VW on October 4, 2015 and the light came back on. I was out of town at a family funeral. I could not return until October 23 and got it confirmed. VW corporate required I drive 50 miles to Missoula MT to get VW shop there to confirm the VW part had failed. Now VW corporate says time line of October 27 to the VW shop means it did not fail in less than 12 month. In fact it did fail in less than a year. Is your corporation only about finding any excuse to get out of providing customer service?

You should replace that VW overpriced part that now has to be replaced. My family does not have air bags in the VW we drive. How do you think we tell everybody about your corporation? prove that you care about customer service and safety equipment for families of VW vehicles. Your also have a recall of clock springs from 2010 to 2014. I bought the clock spring last year in 2014. It has already failed. Why are you providing vw customers with clock springs that fail and we have no air bags? Replace this part. it failed in 12 months. Don't look for excuses to not provide customer service. Step up or quit selling vehicles in this country!

i bought my car golf move 6 at 2012 i have a massive problem with the Automatic transmission from since I bought it from Volkswagen Egypt Agent in Cairo about Rawach Branch. i went to the service center over 10 times till now and they don't know how to repair it, I asked to change it as the car was still having its guarantee but they refused. And at August 2015 I found the car does not move totally i take it to the service Center and i talked with Mr. wael the manager who Treated me in a bad manner and told me that this spare part is not available after more than two months and you can take your car to another service Branch and he left me while i was talking to him. I am a doctor and i rent a car for 68 days till now, which costs me 18000 LE. And I do not know how to solve this problem with your Agent in Egypt. I want to be contacted by the one who is responsible for your company at my area Egypt to solve this situation with me and your agent about your car as you are a big brand and it is impossible that we can not find a way to fix my car.

Greetings from the sunny Hurghada, Red Sea. Reference to your mail below regarding my car's issue, I would like to inform you that I have out of Egypt having a limited access to my mail to be able to reply you, as for my issue I did got a phone call from the dealer in Hurghada while I have been abroad, then we met after I did returned back but it was such a useless meeting as a kind of waiting time, as they did nothing concerning my problem as they offered to fix the car in 3 months as they have to order that needed part for the car from Germany and that it takes about 3 months to handle that issue, even when I accept as I am obliged to do while I am disappointed and not satisfied of that to pay such amount of 12,000.00 LE to 13,000.00 LE for such issue, and when I asked for a replacement for my car till it would be fixed they refused saying that if it is the year's model 2015 they could give me a replacement??!!!

So since the 06th of September I am using a rented car which is costing me money, while your dealer is not caring of my issue, how come my car will be fixed in 3 months, and how come I would stay 3 months without replacement for a car model 2013? I did called your Egyptian Automotive & Trading, Co. Ltd, 15 Giza Street, Cairo, Phone.: +20246100646 / Customer.care@eaec.com.eg on the landline number mention but it is not a working number. I do appreciate your kind fast response as it is not logic for me to stay all that time in that issue.

We have a 2005 Volkswagen Beetle Bug that we had to have the driver door repaired do to an accident. We needed a new lock for the driver door and it has been on back order for 8 weeks. We can not drive the car due to lock not working. We have not been able to drive the car for the past 8 weeks. If it takes this long to get parts I will not be buy anymore Volkswagen. I also own a passat.

The 30 second Volkswagen TV commercial with two Jewish women and a young man looking at a new VW is disgusting, and in poor taste. The ladies mention rear-end event several times; then at the end one makes another innuendo of a sexual nature. The only sex that sells autos is a nice looking young lady, making no sexual comments. The commercial is awful for most of the U.S. Maybe it will fly in New York City, retirement areas in Florida, and LA----but I doubt it. It is a disgrace to the quality VW brand, and the Marketing person who is responsible should pull the ad quickly.

I have written before without a response. Think is time to get a lawyer! The wiring in my Volkswagen Tourage is rotten, falling apart, I have asked. VW why and have heard nothing back? It has been a great expense and a very serious problem resulting in possible Fire. I haveVw pictures of wires without any insulation causing short circuits. I think VW has a problem they do not wish to respond to. Appreciate any help, but I think the only recourse is to get legal help to get Volkswagen corporate offices attention.

My vehicle, Amarok, its coolant light kept coming on. I went to Lindsay Saker Vereeniging In February 2015. They assisted me and looked at the problem. They phoned to say it's the radiator. It looks like a "klipie" damaged it. They put a brand new one in.

Last week, the 15 May 2015, the coolant light went on again. I phoned Lindsay Saker, they said I must bring the vehicle in to look at it. I took it in. The same happened, they said a "klipie" damaged it and sent it to repair it. According to me there was a warranty on this radiator. But today I had to pay R2717.01.

I'm not impressed with the service and its a lot of money to pay from February and May again. I must take the Amarok in for a service soon but will not go to Vereeniging branch. I'm really disappointed in Volkswagen.

In this year I went to Vereeniging VW, Lindsay Saker branch the Amarok coolent light went on. They looked at it and replaced the radiator. This week the coolant light went on again. I phoned Vereeniging branch today they said I must bring in the Amarok that they can look at it. I took it in this morning.

One of the personel looked at the problem and showed me the water underneath the radiator. They booked the Amarok in to see what the problem is. They said they will phone me. I phoned the following times and the switchboard lady kept me on hold 15h13, 15h16 and 15h20 then I spoke to Patricia that said Rina is busy she will phone me back. At 15h38 Rina phoned me to say that the Amarok is only in at that time and she will phone me back before end of day.

At 17h00 I phoned and no one answered the phone. It is now 17H50 and still no one bothered to phone me to say what is wrong with the Amarok. They are aware that I do not have transport and have 2 kids and a job to go to. It is the worst service I ever received. I must work tomorrow and do not have transport. I paid for a new radiator, but they will pay for the inconvenience they cause.

Well I bought a brand new Comfort Line Jetta TDI. Was really enjoying it for a week and a half until one evening I was out and went to put the key in the ignition and it would not go in. Called roadside assistance and the gentleman was able to get the key in but told me not to remove it until I get it in to the dealership.

Being a long weekend (Easter weekend), I decided to take the car in on that Mon the 11th of April. My car has been in the shop ever since. Now after ordering the 3rd part as the 2 prior did not work, they have decided that now they need to change all the locks and the one for the ignition. I have gotten to the point that I do not want this particular car back.

I did not spend money on a brand new car to have all the door panels taken apart and have them start rattling, as we all know it never goes back together as tight as factory. It will be starting on 6 weeks Monday. The dealership has rented me a car and say they are doing as much as possible but i'm sorry its just been too long, I am paying for a car I cant even drive. Is there something wrong with this picture? I think a new car should be the answer.

I am very disappointed with the response that I received after taking my VW Toureg 2010 model to have the hand brake lever repaired at Essendon VW.

I was told that if I paid $294.00 the lever would be replaced immediately that day (Wednesday 29th April 2015). However, after explaining to the Services Manager that the lever should not have snapped in my hands the way it did, I believe that I should not be charged for this repair.

After this discussion with the Service Dept. manager, she suggested I call VW customer assistance. I called them only to be told that they will follow up with VW Essendon.

Upon arriving to pick up my vehicle, they did not repair it. They said that it was going to be processed as a Goodwill Job, but were not able to tell me when that would be.... After 5 days, I'm still waiting for a response from either VW Essendon and Customer Assistance. Pathetic! What a let down .

It saddens me when I realize that in the past 6 years we have purchased 12 VW vehicles, that being, in 3 of our company names. Unfortunately, this is appalling customer loyalty on the VW behalf.

If this problem has not be rectified by Wednesday 6th May, I will reconsider purchasing any future VW vehicles.

I am from Tenerife, Spain. I bought a Skoda Yeti in April 2014. The company that sold me the car, Cuatromoción, gave me the car with 29,6 km. A few weeks later the climate system began to make noises, then the temperature started to fail too and a few weeks ago I realized that the car consume coolant. The company, Cuatromoción, only says that they are design flaws.

I would like know if are there any staff to get in touch with to explain my complain in the main factory and get a solution for my car. It has one year of guarantee. When it finish I will put the case in the Spanish courts.

This’s regarding a serious complaint that I’d like to report against Automotive Egypt “Abo Rawash Branch.” I bought a 2008 Passat with 9000 Km, on April 11th 2015. I decided to upgrade my existing sound system "RCD310" with the new "RCD510." I went to the workshop & before making the purchase I asked for confirmation that the below key functions will be working properly, they’re as follows:
1. Integration with originally existing parking sensors.
2. Integration with the AC.
3. Bluetooth compatibility

All was confirmed to be OK & 3 hours later I received a call that my car is ready. I was totally surprised when I went to take & inspect the car that:
1. The Antenna cables were missing & the radio sound was not clear
2. No integration with either the Parking Sensors or AC was made as promised.
3. The speed dependent volume control was not functioning.

I’m extremely disappointed because the supposedly professional team that I expected from a German car manufacturer as VW didn't appear to exist in the agent's service center. They don’t seem to know what they’re doing or what they’re selling. Again, I was told to bring the car the week after “April 18th 2015” to complete the integration & rectify the situation. I was promised 3 appointments to receive the car after completing the missing integration & until today the car is still in the workshop. It seems that the guys there don’t know what they’re doing & the whole thing is subject to trial & error

That shows lack of professionalism & that their customer service and technical support are primitive amateurs who cannot be representing an international car manufacturer like VW. I’d appreciate your prompt intervention to resolve the situation & share with the expected completion date. I look forward to your reply and a very quick resolution to my problem.

Last year, I took my car in at VW because I kept hearing a sound from my back tires. I took the car to the Alberton VW location, so that they can assess it and tell me what exactly was the problem. One of the "guys" test drove it, and he said it was nothing else but flatspots. Mind you, I went to a couple of tire places just to confirm, and they told me that it was flatspots. My shocks are totally worn out, and they advised me to go to VW to get new ones fitted. VW told me I must replace the tires. My mistakes was that I trusted their word and replaced my only tires (for the third time) because they told me that it's just the tires. That was in December.

Now, AGAIN, my tires are damaged! I went to the shop, and they told me that my shocks are worn out and my back tires have flatspots. After all the money I had spent on new tires and VW telling me it's just the tires, I am disappointed and very angry at their service. Clearly, they don't have skill, and they don't give a damn about their customers!!!! It really pisses me of because I would expect them to know exactly what the problem is rather then me getting into an accident on the road because of their lack of knowledge about cars. I am very disappointed and I think I would have to think twice before buying another VW vehicle!!!!! This is crap!!!

Worst, I still have to pay for the shocks that are worn out. I don't think VW Alberton cares about their customer just as long as they making money, nothing else matters. I hope you will do something about this nonsense because you have put me off any VW vehicle thinking about the money I have spent on this car. But then again, I am a female and we tend to be taken advantage of because we don't have much knowledge about cars. This is total Bull!!!!!!

Took my 2014 vw Jetta to sunrise vw for a bubble on 2 of my tires. That I bought extra for my car. I Specifically told the front desk of my situation. Female at the front desk was very rude, disrespectful and unprofessional in person and on the phone with my wife. Car was there for a complete day until I call. They did not call an any one to inspect the tires. Was told will get to it tomorrow. Called again, was told they looked at the wrong car. A total of 3 days. Ask for a rental it was filthy on the outside n filthy inside. Female at front desk told me to take to car wash.

My daughter, Pamela Ruble, had a problem with her car and of course, like the rest of her family, we bring our cars in to Gunther VW Ft. of Oakland for service. She went there on Friday, April 10th in the morning and waited for about 2 hours until they told her that it might take longer to find the problem and she could take a rental. SO she got a rental and around 5PM that afternoon, she got a call her car was ready, so she returned the rental and picked up her car. She was only charged $1 for the rental and nothing for the $400+ charges to repair the car.

Well on Saturday, April 11th, the car was doing the same thing, she was working but went over to the service department Saturday afternoon. At that time they said they couldn't get her a car to rent because the rental place was closed. She asked if she could come first thing Monday morning since she works all weekend long and needed the vehicle. They said yes, so on Monday AM she went down there and they took the car and once again gave her a rental.

Service called her around 5PM yesterday, April 13th and said it was "Bad Gas" that was her problem, and she could return the rental car and pick up her car in the morning. She went first thing this morning, April 14th around 7:30am and when she got there they told her they couldnt put the same amount of gas back in her car which was 3/4 of a tank without charging her and her rental was not covered because it was not a problem that was covered. My daughter is a single mom of 2 and lives on a fixed income, she had no idea they were going to charge her for anything. $32.89 for gas and $35.00 for the rental.

I was hoping I could get this all taken care of and she owes nothing. How do you know you are purchasing "Bad Gas" and if she knew she was going to be charged a fee for the rental she would of make other arrangements. I did send in a message to the local dealership and to her sales lady, but haven't received a response yet.

A lady hit my VW Conv. Beetle on the drivers door and a New door, Regulator, & window motor was installed! Now the motor locked up and the regulator seized up! My car is still in the shop and VW said the part is out of warranty! There are numerous complaints on the VW forum of complaint about this till a recall should have been given on this problem! I need my car and can't afford to get my car out of the shop because of a Faulty part! Will you replace those parts so I cannot feel like I'm penalized for driving a VW!

VW twin charged cav engine code 1.4 TSI piston failure, seems to be a common fault on these cars, according to many forums and motor warranty. Why doesn't VW assist with repairs?

Bought my car Polo 1.4 Sedan December 2014. Soon thereafter the airbag light came on, and there was a problem with the radio, switches off on it own while using it! With the 1st service (15 000km) when I was driving from the dealer, the aircon did not work and just to discover that there is another fault on the car, which they did not have stock of the parts! While waiting for the parts an electric fault appears! The car wont lock most of the times, the boot cant be opened from inside the car, or with remote! The automatic door lock when driving do not work at all, and cant lock it from the inside as well!!!! Now they expect me to drive woman alone from Vryburg to Klerksdorp (230km) with a car that can not lock!!!!

I bought a light switch for Jetta 3 1993 Model in one of your dealership Fury Northcliff on the 06 / 06 / 2014 , but now i got the problem again with that switch is not even 12 Months is not working I don't have light's it is difficult for me to drive at night , I called fury northcliff about the problem , I spoke to Joel in parts department , and he said to me there's nothing he can do about the product as your electrical component's does not have warranty , but i went to v.w to buy the product as i trust your parts and I believe you sell quality ,but to surprise is not quality and I was not told that if I buy electrical component it must be fitted by the dealer or were i bought it , I was told after i complain to Joel , I 've spend so much money for that light switch it lasted only 8 months , I am not happy at all , I hope that this will be resolved , I will really appreciate your help .

I bought the new polo 2014 and after 2 weeks the front glass cracked without any cause.i waited till my first car maintenance.then i went to volkswagen egypt (abu rawash branch) i met a extremely rude guy called (Wael dessuky) i told him my story ,his reply was extremely rude and without even checking the car that its my fault,and the glass was hit by a stone or something.i told him come and see the glass and tell me where was it hit,so he came and checked the glass,ofcourse he didnt find anything,so he changed his story to that it was hit by a stone but its not seen by bare eyes.so i told him how came you are that sure of what happened if u cant see it,and you dont beleive me that it cracked without any thing as if it was hit it would be very clear where was it hit and where the crack started.he started raising his voice and insisting on the same point that its a stone that hit the glass though he cant find it.his main objective was to fight for his point of view without caring to even replying to me with a reasnable cause for what happened or atleast in a good manner with a customer.he even told me that the the glass might have cracked from the sun while the car was shipped to egypt.this is non sense and this guy shouldnt represent VW in any country.so it will take 5 days to change the glass and i will pay the cost for something that is not my fault and even i was treated in a very rude way.also i had an accident so he told me that the spare part i need will take 1 month and a half to be ordered!!!!! This is my worst experience ever and it shouldnt happen in a very well known car manufarcturer like VW.Hope you take an action other than the rude reply i received.Thanks

suddenly while I'm driving the car engine stooped and I sent the car to the Workshop in Egypt which I deal with since 2010 when I bought the car passat model 2010, 1400 CC Mod 3c2 chassis no wvwzzz3czap045574an my customer code is c21515, this workshop located in Egypt Giza, Abu-Rawash, Industrial Area, Land no. 112 behind the smart village, cairo, alex road Tel.0235391178, Fax. 0235391180 . I delver the car to them in 19 march 2015, they open a job order number 092236 and they told me that they contact the technical support in Germany and they reply that the problem is in the control of the gear box and they need from 3 to 4 weeks to get another one and during this period no other car is available and they told me that I will pay about $ 2,500 dollars.

My question is How come ? my Kilometer is about 50,000 km and I made all my maintenance in this mentioned workshop and this is very clear that this is something wrong with the car manufacturing ? moreover the un respectable way they treat the customers in this workshop. Please help me and reply to my complaint as I'm in a huge problem I'm suffering from the service we have from such workshop under the Egyptian Automotive & Trading Co. ( S.A.E ) group. should i have such car and pay for this gear box control ? Should i wait about one month to get this gear box control ? They didn't give me another car touse during this waiting period, Is this normal ? Please Please help me this is not my fault that I trust Volkswagen. but the retailer in Egypt is killing it by such poor service.

last night i was traing to change the tire, i followed the instructions according with the manual but in middle of the process the jack fell out and the car too, i called to the insurance company and one person arrived and tried to change the tire and he used the same jack and happen the same problem the jack and the car fell out. the reason for this issue was the bad design on the jack. this bad desing is a safty issue

I purchased a brand new Polo Vivo 1.6 in 2013 from VW Southey Street in Kimberley. About a year or so after the purchase, my back left door locking mechanism started giving problems. The door knob would not go down when locked. As the car was (and still is) under warranty I took it to VW Southey Street during my first service and ask them to check and rectify the fault. When I received the car, they assured me the problem was fixed. Two days after that the same problem manifested itself (faulty locking mechanism). I inform Southey Street and made another appointment for them to put in a "new locking unit". Again they claimed to have fixed the problem and again the locking mechanism remained faulty. On the third occasion I took the car back to them to fix the problem.

They now claimed it to be a factory fault in the manufacturing process. The fourth occasion they assured me that they had ordered the correct locking unit but I was informed at 4.30 pm that day that the wrong part was sent to them (my car was at their service centre from 7.30 am). I was asked to bring back the car to refit the correct unit the following week. Yet again when I took the car in last Thursday (19 February) at 7:30 am I was contacted at 3:45pm to inform me that yet again the wrong part was ordered. I told them that I will be fetching the car within 20 minutes. Upon arrival I was informed that the manager wanted to speak to me. I refused to meet with him, as I now felt that the service I received from VW Southey Street was extremely poor. Furthermore, what was disconcerting to me are the following. It seems that they (VW Southey Street) deemed it unimportant to render a good professional service especially if the job seemed to involve minor repairs and the impression I got is that even though my car went in at 7:30 am, they only started working on it during the late afternoon when they "discover" they had the wrong part.

On each occasion I had to sign a receipt that reflected a job that was costed approximately at R 2600 (even though the car is still under warranty). On one occasion when I took the car back within 5 minutes of noticing that the fault was still there, I was informed that they will order a new locking unit. I was baffled by this comment as I was under the impression that they had installed a "new" locking unit that same day. I have lost complete trust in the service ethics and professionalism of VW Southey Street and humbly appeal that this situation be investigated. I have been a VW person for all of my working life and is extremely disappointed that as a loyal customer I was be treated in the manner described in this email. Your assistance in this matter will be highly appreciated and I look forward to your advise and guidance regarding this situation.

Dear sir/Madam, I live in Al Ain city, United Arab Emirates, and I have recently purchased a Volkswagen Polo Sedan. After I received my new car, I noticed that many things are missing : For example :

- No foot mats in the whole car.
- No mp3 / AUX plug.
- No radio control in the steering wheel.
- etc.....

I looked into the car's catalogue, and all these are present in pictures, but not in my car. So I asked the agency and they said that they are not supplying these items for Polo !!!

So why didn't they tell me that before selling me the car ??!!!! and how come a very reputable brand like Volkswagen sells cars without even a foot mat. !!!??

Kindly advise on this .. Should I go ahead and sew this agency for fraud or would you like to speak with them ?!!

Thank you for your response. I understand that you do not warranty the tires, I believe the problem is on the vehicle side, not the tires. When I replaced the OEM tires, I went with a higher grade tire in hopes this would prevent this problem in the future. I also had the alignment checked and my adjusted prior to the new rubber. My son has a 2009 VW CC VR6 and he has the same problem with a different brand of tire. So how is contacting Continental tire going to correct this problem? This is not aJetta and I paid a lot of money for this car. Researching the internet shows that there are many with this problem. So who do I have to talk to about this?

I bought a 2010 VW Routan for the German Engineering and quality of service I had always heard about VW company. Apparently, VW made a deal with Chrysler and used their parts in the Routan. My Routan with only 24,000 miles has been in the VW shop for almost 8 weeks for a full transmission rebuild/replace and all new roters on all four wheels.

The tires arent even worn enough for replacement but the transmission and other major components are. VW obviously acknowledges the issues as they have made little updates to their 2012 Routan, with the exception of the faulty components replaced. New engine, new transmission which is supposed to not have the issues. No upgrades really to the van.

But when I asked VW to make me a deal on a 2012 with the same features I purchased in 2010 at the same price they sold me the first. They have not been able to come close.

In fact they want to offer me less than I owe on my current vehicle and have me finance over $6000 more on a van with less features than my current. Called VW corporate and they are no help, as they have no power to tell their dealers what to sell cars for, which is a crock, becuase they should be offering al 2009-2011 Routan owners a significant discount to buy their new version.

Definitely not a customer care oriented company any more. Maybe they became too AMericanized and got all wrapped up in the wheel and deal aspect of cars, instead of the quality and care they were known for. I just want my car fixed with a warranty so I dont have to worry about the transmission going again in another 2 years when my extended warranty expires. Or a deal on a new one without issues.

In March 2012, I purchased a 2009 VW T5 Kombi 1.9 TDi. The vehicle was priced at R255 000 with about 58 000km on the clock. On Thursday, 21 February 2013, the Kombi went for some light bumper repairs. At the time of the repairs, the panel beaters brought it to my attention that there was visible signs of accidental repair work that was previously done to the vehicle and since I have the vehicle, I have never ever been in an accident with it. They advised me to contact the dealer from whom I purchased the Kombi to find out if the vehicle had previously been in an accident. I contacted the dealer that same day and spoke to the salesman who sold the Kombi to me. The salesman told me that they will need a report from the panel beaters to confirm that there are signs of previous accidental repair work done to the Kombi.

I went back to the panel beaters on Monday, 25 February 2013, to get the report from them as requested from the dealers (VW Claremont). I took the report to the dealers that very same day and also took the Kombi, so that they could see for themselves. The sales manager, Mike Shield, told me that the panel beaters report was not good enough and that I had to take my Kombi to the AA for an inspection.
On Wednesday, 27 February 20113, I took my Kombi to the AA for a full technical inspection, which cost me R 1 463.00. The report from AA also stated and confirmed that there are visible signs of previous accidental work done to my Kombi. That very same day I took the report to VW and directly to the sales manager (Mike Shield).

He asked me what would I like then to do about the matter, because he will need to speak to his boss, as it is a privately owned company. I told him that they will have to make an offer, as to what they going to do about my situation. He immediately said that he can trade my Kombi in for a later model or buy my Kombi back for cash, without even discussing it with his boss first. I told him that I appreciated the offer of trading in my Kombi for a later model, but that wouldn’t work, because I am currently under debt review, so the banks will decline me for finance for a new vehicle.
On Friday, 01 March 2013, I sent him an e-mail to follow up on the matter, because I want to get this issue resolved as soon as possible. I told him in the e-mail that I don’t want to rush him, but I don’t want to hassle him for long on this matter, that is why I want it to be sorted out as soon as possible. After 5 working days I sent him another e-mail on 11 March, because he did not respond to my e-mail, dated 01 March.

He then replied on the same day to apologize for the delayed response and that he was going to discuss the matter with his Dealer Principal and once he has clarity on the issue he will revert back to me. I gave him some time to speak to his Dealer Principal. On 15 March, I sent him another e-mail, because he failed to get back to me. I asked him to please inform me as to by when I could expect a response and he gave me a lousy response, this was his response: "I will have a chat with my Dealer Principal and provide you with feedback". I was shocked at this response after he told me in an e-mail about a week prior to that mail that he was going to discuss the matter with his Dealer Principal.

I sent him another e-mail this morning to express my disappointment in their company and asked him if he could forward me the details of his Dealer Principal. He failed to follow that simple instruction as he did not bother to respond to my e-mail this morning, which is also the latest one sent.

I hope that someone can assist me with my situation, because its really stressing me out and all I want is a reasonable offer.

Thanks

I am active duty military stationed overseas in Germany. I purchased a U.S. spec 2012 Volkswagen GTI upon returning from a deployment assuming that the vehicle would be a reliable long-term solution that I could take with me over the years. The vehicle was purchased in October 2011, it is barely 19 months old and has just over 10k miles. The vehicle has received routine scheduled maintenance and was working fine up until recently as it approached it's two year date.

As I was driving home from work one night the vehicle shook and sputtered as white smoke poured out of the exhaust and the vehicle lost all power. I had the vehicle towed to a certified Volkswagen dealership where it remained for the next nine days. After paying several hundreds of dollars out of pocket to have the vehicle towed and for a rental vehicle, I was informed by the dealership that the fuel injector on the vehicle had failed (was defective) and gasoline had leaked into the exhaust and possibly into other areas.

They replaced many parts, including an entire new exhaust system, and implied all problems had been taken care of and the vehicle should be fine. Well, it was. For the next thirteen days. As a friend and me were driving to an airport for vacation on leave, only two weeks after the vehicle was returned to me, the vehicle again suddenly lost power and became choppy and shook. Again, the vehicle was towed and upon initial review thus far I have been informed that a spark plug was blown and one of the four cylinders had absolutely no compression (translation, it was done) and that I would possibly need an entire new engine. The Volkswagen dealership informed me it would be in shop for a week at the very least. Once again I found myself paying several hundreds of dollars out of my own pocket for towing and rental car expenses.

When I contacted Volkswagen customer support I was informed I would not be reimbursed for the rental expenses that already total nearly $1k because I did not purchase an extended warranty. Forget the fact that the vehicle is under two years old with less than 12k miles and is still under full standard warranty and that both occurrences were caused by defective parts/poor craftsmanship! I suppose when purchasing a brand new Volkswagen it is implied you should set aside much money for incurred costs when you receive a lemon. In addition one representative, while very kind, could not assist me with having the vehicle towed while I was stuck outside of the airport. I had to self-assist and solve.

I also was sent on an expedition to acquire any answers at all as I was repeatedly either told something along the lines of an "I don't know." or an "I can't help you with that." often to the excuse that since the vehicle is U.S. spec and under U.S. warranty, there was nothing they could do for me over here in Germany. The vehicle was purchased overseas through a Volkswagen dealership specifically for military overseas through their own offered incentive program! Why offer the program overseas if you cannot or will not offer help when it is needed after the sale? Also, Volkswagen is a German company and all of the dealerships over here honor the U.S. warranties!

That was discovered on my own. While I absolutely love the vehicle, the problems with customer support and reliability have made my overall experience absolutely horrible. I intend on taking the issue up with our legal office, I am aware that in the states there is a proclaimed "lemon law" for each of the fifty states that protects consumers against faulty new vehicles with severe/several problems in a short period of time. At the very least, it would have been nice for Volkswagen to provide a rental vehicle during the time repairs were being made so I did not have to pay hundreds of dollars to other companies for a situation their vehicle's reliability caused. The best offer I received was from the dealership the vehicle is currently located at.

They provided me with a rental car for three days, after which I would be charged for each additional day. To reiterate, they informed me the vehicle would be in shop at least a week and probably longer and they would provide me with a rental for a maximum three days at no charge. I feel a huge gap between assistance and satisfaction. I will also be checking with the legal office about having Volkswagen reimburse for the cost of rental vehicles and towing.

I’m the owner of a 2006 Passat which I have owned for over 4 years and never had a problem with it at all until a month ago when the key became stuck. I looked it up on google and saw that it is a common problem among these cars and even got instructions on how to get the key out. The key did in fact come out and I made an appointment with Kelly’s Volkswagon in Scranton, PA.

It is always serviced and the oil changed at or before the 5, 0000 mile as directed by Volkswagon. The mechanic told me it’s a common problem with Passat. In fact, I have a friend who had the same problem with her Passat a couple months before mine. The mechanic suggested I should inquire to see if I could recover my expenses from Passat for that, since it is the result of a defective steering column.

I believe he called them campaigns when they are really just recalls.
I originally dropped the car off and the mechanic was made aware of the key getting stuck, the engine light being lit, and the a message ( steering column locked) coming on all at the same time when the key gets stuck.

Once the key is out, there are no lights, messages, or alarms going off. This only happened when the key would not come out. This was supposed to be a 150-200 dollar fix which slowly turned into a month long torture. He called and asked about doing a few of the campaigns which I agreed. This was supposed to take 2-3 days again this was incorrect.

He never called me in 2 days to give me any kind of update, I had to call the on the third day only to be told that he found a problem that needed to be fit but don’t worry its under a campaign but the part needs to be ordered. This again would be 2-3 days. I spoke with the mechanic the following week and again was told that he found yet another campaign problem and the head gaset needing to be replaced which would be my responsibility. I agreed to the repair which was told would now bring my total to $807.00 because I needed my car back. More parts needed to be ordered.

It seems like every time they did a campaign they found something else needing to be fixed that was covered by a campaign. How could one car possibly have so many campaigns that have never been sent to the owner? The mechanic told me 2 weeks later that he thought one of the two different tubes they put on may be bent and that is why the car seems to be running funny and he would have to look into it of Friday as Thursday was Thanksgiving and they would be closed.

I never heard anything on Friday. I called on Monday and they were out of the building for hunting so I left a message, I never heard anything on Tuesday or Wendsday morning so I again called Wendsday afternoon and was told they needed to change the engine out but I needed to prove that I took care of the car in order to get it covered because he had never seen this problem before.

I again reminded him that the car didn’t come in with these problems nor did it have any problems running and yet you are accusing me of doing something wrong. He replied “ Well Volkswagon won’t pay for it if they could find a way to put it off on you.” This is unacceptable. I didn’t bring the car in like this nor did I do something to cause this problem. Your mechanics are the ones that have had this car for over a month and now you want to pretend that maybe I did something.

This car was supposed to be given to my 16 year old son whom is the process of getting his license. I thought this car would be great for him as it has never given me any issues nor has it cost me hundreds of dollars other than the tires. I couldn’t possibly even consider giving him this car or allowing him to drive any cars that are made by you and the company. I have never received one thing in the mail notifying me of any recalls for this car.

I get them from Ford which we also own. I have never been so insulted in my life. To think that I make monthly payments to you and do everything that I’m supposed to do in order to maintain the car that I pay on only to be accused of neglecting my car. I don’t have a lot of money in which I could waste and obviously paying on a car and neglecting it would be a huge waste of my money. It’s down- right disgusting how your people talk to your customers.

I work very hard for my money and thinks it’s disgusting that your company is trying to take money from a mother of three children instead of accepting responsibility for everything that is wrong with the Car. This needs to be rectified and as soon as possible as I do not have a car and I’ve been borrowing cars and taking buses to get to and from work, again this is unacceptable seeing as I make a payment of over 300 dollars a month to your company. Fix this.

Dear VW,

Good day … Kindly note that I am a new VW customer who is not satisfied with his new Golf 6 at all, whether from the gear box efficiency or the silly sounds coming from everywhere, unfortunately the overall of the car pricing 181,000 EGP IS NOT SATISFYING at all, plus I have went like 20 times to Automotive in Egypt complaining about the unsatisfying performance of a the car that suppose to be reputable, even the customer service was a disaster they keep on telling me that’s normal while its absolutely up normal, also note that car only walked 30,000 kilometers !!
I have changed the dual clutch once and it went well for LESS THAN A MONTH, and it’s very annoying and really affecting my psychologically which reflect on my work performance in a very excessive way it’s like a NIGHTMARE to me !!
When I spoke to my manager here he is Swiss and he told me that he had a good experience with VW Germany that he had a problem in his car years ago and he have contacted the German customer service center which were very helpful and they replaced the defected part and give him a good support after his very unacceptable experience here in Egypt, and he is the one told me to send direct to your side.
So please I don’t want the car anymore, I can add more money and to replace it with the new model Golf 7, or change the gear box with 7 speed which all over the world was agreed that it had a critical issues in the gearbox and directly affect the Motor with the new DSG gearbox ASAP.

Buying a VW car was a very bad experience to me, whether you could satisfy me with my requirements or I will be spreading the word of mouth to every single person I see whether inside my organization or outside.

Thank you and your very soonest reply would be highly appreciated.

Regards,
Mohamed Elmalky

I purchased Vento Diesel car having Engine No. CLN15957, Chasis No. WVWD11602BT048709 on 20/04/11. On 6 Sept 2011, my husband was driving on Highway. Suddenly one maruti 800 hit our car at Bonnet side and damage most of the portion of front side of the car. After strike by small car like Maruti 800, Vento could not maintain balance on Highway and finally fell into deep mud hole. Even after such big hit, air bags did not open at the spot and ABS Could not stop the car running only at 90 Km/hr.

After contact the company showroom in Karnal (Haryana) in India, they are responding with one line " Air Bag will open only when car will face more powerful collision and ABS can work only this much of level". What was told at the time of purchase, nothing come true. I am owning cars from other companies also. But i faced life threatening incident with Volkswagen only. I am seeing whether Volkswagen will take some action and solve my problem as soon as possible.

Would you please follow my case and tell them to solve the problem from the roots as I am working and they make me suffer a lot. This is a very bad reputation to VW cars.

To whom it may concern, I wish to officially register a formal complaint. I own a VW Scirocco Registration FT11 OUP currently on a private plate. I purchased the vehicle around 10th June 2012, from Stockport. As the vehicle is still under Warranty, i complained about the quality of the paintwork. I was advised to bring the car to be inspected by a paint specialist, which i did. I did not hear anything so i later got it inspected again in the Liverpool VW dealership, but again, I did not hear anything.

Eventually after many phone calls, on 17th January 2013, an independent paint specialist attended my home address and took serveral photographs of my car but I am still waiting for a response. I just wish to put my formal complaint in writing and hope that this will encourage a more speedy response, but to date, I'm still waiting and its been over 8 months!!

The dealer locate on 5330 West Irving Park Rd, Chicago, Illinois - 60641 when u buy 3 cars on the past year at the same dealer and you come to the same dealer and tell u have a problem on the car and they don't fix for you I think that's not good for the dealer after what happen today I will never again buy a vw in my life and son is I can't I will trade my vw for any car who give a good service the people in this dealer think you get the car for free or something someone have to do something to this consumer service at this dealer it's not fair whit the consumers who spend that money to have a car and they promise you warranty and this and that at the end they don't even touch your car please do anything to change this !

I want to tell that we have already a car of Volkswagen brand name vento . its registration no. PB11AT-0314 Its chassis no. WVWL10606BT018859. it have a problem that it’s AC controller has Faulted & co. workmen at Bhagat Autos at patiala repaired it temporarily & said that its controller is dead the new one is not available presently. They told us near about 80days ago when the part will be available in our stock godown we will inform you immediately, but there is no any information given by them till. We called so many times to Volkswagen service manager he always replied us the part is not available.

We also called at your customer care toll free number 18002090909. We register our complaint at this number & they registered our complaint & gave us a complaint no. CAL9733. Dated 3-dec-2011. After some days 14-dec-11 we call again to know about complain they told us that your complaint has been forwarded to high level. We call Volkswagen again & again 17-dec & 21-dec on regular basis but they replied same.

At last I told something that your co.`s service is too cheap. It is not well business for a MNC co. your service franchises cannot available a minor part of a car. If our or anyone’s major part has been faulted our car has valued scrap. If anyone ask about Volkswagen. I will advise him to never think about that co. car.

wens volkswagen kan hulle personeel stuur om kliente diens te gaan leer en as hulle die mense aan stel die regte mense aanstel wat die werk ordenklik kan doen, ek was by volkswagen klipfontein in witbank om n part te kry wat mens ongelukkig by geen ander parte winkel kan koop nie. ek gaan nooit soontoe nie oor baie mense altyd moan oor hulle diens wat hulle van daai tak af kry... ek het eers soontoe geskakel om te hoor oor die part, en toe se hulle vir my ek moet n sample van die part saam vat, toe ek daar aankom het die persoon van die parte nie rerig geweet wa om te kyk nie, hy het my net gevra watse jaar model die kar is, en nie watse engine daar in is, of die engine nr ni om seker te maak hulle bestel die regte part, hulle het n part bestel die woensdag en gese ons kan die part die volgende ogend voor 12uur kry, ek het die donderdag ogend gebel en hulle het gese die part is daar ons kan hom maar gaan oplaai, toe hulle daar kom is die verkeerde ding bestel.... so ek weet dan nie hukom hulle vir n mens se bring die sample van die ou part saam nie.... hulle het toe gese dis ons skuld want ons het hulle nie gese vir watse motor dit is nie maar ek voel dis hulle werk om n mens te vra.... en nie net watse jaar model die kar is nie.... hulle het toe weer n part bestel en gese ons kan dit die vrydag ogend voor 12 kom oplaai.. toe ek vanogend bel om te hoor of die part daar is toe se hulle vir my nee eers , maandag, ek het die volkswagen commersial gebel in die onderdorp en die persoon het vir my gekyk en gese hulle het nie die part bestel nie dis waarom hulle vir my se eers maandag.... ek het die manager gebel by die klipfontein tak, en vir hom gese dis baie swak diens van hulle af! ons het hulle gese die eerste dag toe ons die part gaan koop het dat dit is nogal dringend... ek het ook die manager gevra is dit moontlik dat hulle die part vir my met over night couriers kan stuur en hy het vir my gese nee hy kan nie hys jammer maar ek sal die part maandag he, waar ek hom weer gese het ek soek die part vandag want hulle het vir my gese ek sou hom kry, ek het hom toe gevra vir die kontak nrs van die plek waar hulle die part bestel het, dat ek self kan probeer reel vir die part.. en hy het ook toe vir my gese nee hulle het nie die plek se besonderhede nie... ek voel net hulle moet mense aan stel wat met mense kan werk en wat weet hoe om die werk te doen want die mense weet nie wat hulle doen by volkswagen in klipfontein nie!!!! ek het hom ook gevra kan ek met iemand hoor as hy praat en hy het vir my gese nee hy is die manager.... ek moet dit met hom uit praat.. daarna het hy vir my gese hy sal kyk wat hy vir my kan doen om by n ander plek reg te kom en dit nadat hy vir my gese het mens kry dit net by die een plek waarvan hulle nie die kontak besonderhede het nie... ek is baie ongelukkig met die plek en nou verstaan ek wat die ander mense bedoel het met die slegte service van die plek.....

I have taken the delivery of vw polo last week. There was a problem at the time of delivery.The problem was my door indicator showing that the doors are not closed properly even though all the doors were closed and my central locking was also not working.The very next day i informed about the problem and drop my vehicle for checkup.after 2days they called me saying that it was ready but when i went to take the vehicle they have damaged my car and the problem was also not solved.The response given was too bad . This was not expected from volkswagen company.I am badly disappointed by the service given by such a reputed company.I have mainly preffered this car for its performance.

Brand as well as after sales service.But i have not found any difference between other local brand company which i was using before. I have taken the vehicle from bangalore, volkswagen downtown dealer near brigade road.I think my problem could be solved as soon as possible.My vehicle No is KA03-MP-6347.

On my way back to home my car polo's BRAKE GOT FAILED . i was with my family when the incident took place . With bleesing of almighty God we all survived .Not only this after reaching workshop no one bother to take care of their customer .i have been harrased for the whole day . On asking them for any top most herarichy's numbewr ,they simply refused as if they don't have any contact number or email Id to lodge a complaint.
Who would be responsible for if any tragedy got occured ???
Lastly i got this site to approach.

Please consider my massage as an official escalation trying to convey my real disappointment towards Automotive Egypt! I am an oriented customer to VW as I had a Jetta car in 2008 and I sold it in attempts to get the new shape!!!! Unfortunately, I bought the new Jetta from el-sabaa one of your dealers last Jan with special edition 160 HP rather than the new batch that should be delivered to the customers in Feb; the car price was 235,000 EGP pounds over in price than the full option coming batch P2 with 40,000 EGP pounds.

However i discovered that Automotive delivered / compensated the customers with the same car of mine to one of my friends who reserved P2 Jetta with a price 195,000 and such was a compensation for delay in delivering the car to him.

How could I pay the value of 235,000 L.E for having a unique and distinctive car with high specs 160 HP and other customers take the same car and specs of mine with a price of 200,000 L.E however they were reserving the new jetta 122 HP with a price of 195,000 L.E?

Please note that I could have bought a BMW or Mercedes with the same value however I choose to buy VW!!! Note to mention that I could also have bought a Passat however I preferred to drive a unique car! Where is the credibility / customer experience? Where is the policy and customer satisfaction? Finally I need clear justification / investigation for such violation and conflict.