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Write for Us Volkswagen Complaints Continued... (Page 4)
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This’s regarding a serious complaint that I’d like to report against Automotive Egypt “Abo Rawash Branch.” I bought a 2008 Passat with 9000 Km, on April 11th 2015. I decided to upgrade my existing sound system "RCD310" with the new "RCD510." I went to the workshop & before making the purchase I asked for confirmation that the below key functions will be working properly, they’re as follows:
1. Integration with originally existing parking sensors.
2. Integration with the AC.
3. Bluetooth compatibility
All was confirmed to be OK & 3 hours later I received a call that my car is ready. I was totally surprised when I went to take & inspect the car that:
1. The Antenna cables were missing & the radio sound was not clear
2. No integration with either the Parking Sensors or AC was made as promised.
3. The speed dependent volume control was not functioning.
I’m extremely disappointed because the supposedly professional team that I expected from a German car manufacturer as VW didn't appear to exist in the agent's service center. They don’t seem to know what they’re doing or what they’re selling. Again, I was told to bring the car the week after “April 18th 2015” to complete the integration & rectify the situation. I was promised 3 appointments to receive the car after completing the missing integration & until today the car is still in the workshop. It seems that the guys there don’t know what they’re doing & the whole thing is subject to trial & error
That shows lack of professionalism & that their customer service and technical support are primitive amateurs who cannot be representing an international car manufacturer like VW. I’d appreciate your prompt intervention to resolve the situation & share with the expected completion date. I look forward to your reply and a very quick resolution to my problem.
Hello VW team this is regarding a serious complaint that I’d like to report against Automotive Egypt “Abo Rawash Branch”. I've a 2008 Passat with 9000 Km, on April 11th 2015, I decided to upgrade my existing sound system "RCD310" with the new "RCD510". I went to the workshop & before making the purchase I asked for confirmation that the below key functions will be working properly, they’re as follows: integration with originally existing parking sensors, integration with the AC, bluetooth compatibility. All was confirmed to be OK & 3 hours later I received a call that my car is ready. I was totally surprised when I went to take & inspect the car that the Antenna cables were missing & the radio sound was not clear. No integration with either the Parking Sensors or AC was made as promised. The speed dependent volume control was not functioning. I’m extremely disappointed because the supposedly professional team that I expected from a German car manufacturer as VW didn't appear to exist in the agent's service center.
They don’t seem to know what they’re doing or what they’re selling. Again I was told to bring the car the week after “April 18th 2015” to complete the integration & rectify the situation. I was promised 3 appointments to receive the car after completing the missing integration & until today the car is still in the workshop. It seems that the guys there don’t know what they’re doing & the whole thing is subject to trial & Error. That shows lack of professionalism & that their customer service and technical support are primitive amateurs who cannot be representing an international car manufacturer like VW. I’d appreciate your prompt intervention to resolve the situation & share with the expected completion date. I look forward to your reply and a very quick resolution to my problem.
Last year, I took my car in at VW because I kept hearing a sound from my back tires. I took the car to the Alberton VW location, so that they can assess it and tell me what exactly was the problem. One of the "guys" test drove it, and he said it was nothing else but flatspots. Mind you, I went to a couple of tire places just to confirm, and they told me that it was flatspots. My shocks are totally worn out, and they advised me to go to VW to get new ones fitted. VW told me I must replace the tires. My mistakes was that I trusted their word and replaced my only tires (for the third time) because they told me that it's just the tires. That was in December.
Now, AGAIN, my tires are damaged! I went to the shop, and they told me that my shocks are worn out and my back tires have flatspots. After all the money I had spent on new tires and VW telling me it's just the tires, I am disappointed and very angry at their service. Clearly, they don't have skill, and they don't give a damn about their customers!!!! It really pisses me of because I would expect them to know exactly what the problem is rather then me getting into an accident on the road because of their lack of knowledge about cars. I am very disappointed and I think I would have to think twice before buying another VW vehicle!!!!! This is crap!!!
Worst, I still have to pay for the shocks that are worn out. I don't think VW Alberton cares about their customer just as long as they making money, nothing else matters. I hope you will do something about this nonsense because you have put me off any VW vehicle thinking about the money I have spent on this car. But then again, I am a female and we tend to be taken advantage of because we don't have much knowledge about cars. This is total Bull!!!!!!
Vehicle Make and Model: Volkswagen Touareg V6FSI 206 SI A8A. Model Code and Year: 7P5203 / 2013. Mileage: 38,273 (18/04/2015). I refer to the above car which I purchased from Ali & Sons Co LLC in Abu Dhabi in 2013. Since the date of the purchase, I have had to send the car for repair four (4) times as follows. On 11/05/2014, I sent the car to Ali & Sons Co LLC after the engine management light indicated that there is a problem. I was told that the ACF valve was the problem. My car was kept was for three (3) days in the workshop and no replacement car was offered to me. I collected the car on 14/05/2014.
On 18/08/2014, I sent the car to Ali & Sons Co LLC after the engine management light indicated that there is a problem again. I was told that the charcoal filter was the problem and that it was safe to drive the car until the new parts arrive (please confirm if this indeed was safe). The problem was fixed on 04/09/2014 (17 days after I first sent the car to the workshop). On 07/03/2015, I sent the car to Ali & Sons Co LLC after noticing that the steering is heavier than normal. I was told that the steering pump was the problem. My car was kept for three (3) days in the workshop and no replacement car was offered to me. I collected the car on 10/03/2015.
On 09/04/2015, I sent the car to Ali & Sons Co LLC after the engine management light indicated that there is a problem again. My car was kept for three (3) days in the workshop and no replacement car was offered to me. No explanation was offered to me either as to what caused the problem, because they do not know what is the problem. I was told to use RON 95 fuel only, and to add a special Volkswagen fuel additive every four times I fill the car petrol tank in full. I collected the car on 12/04/2015.
In addition to the above problems, there is still the air-conditioning “clicking” noise in my car which has to be fixed. I was told that I need to leave my car for a few days in the workshop as the dashboard has to be removed to fix the “clicking” noise. I was told that they cannot guarantee me a replacement car if I leave my car in the workshop. I have lost valuable time and money because of all of the above. Leaving my work to go to your workshop is a waste of my valuable time. Having to rent a car while my car is in your workshop is a waste of my money. In addition, I am worried that the car may continue to give me more problems in the future. You have made me nervous, anxious and upset due to the abovementioned issues, which is not good for my health.
I believe that you have sold me a defective car. I never expected that a Volkswagen would give me so much problem. This is my first Volkswagen. I have previously owned two Chevrolets, two Fords, a Pontiac and a Nissan, and none of these cars gave me the same amount of problems as I am having with my current Volkswagen Touareg.
Took my 2014 vw Jetta to sunrise vw for a bubble on 2 of my tires. That I bought extra for my car. I Specifically told the front desk of my situation. Female at the front desk was very rude, disrespectful and unprofessional in person and on the phone with my wife. Car was there for a complete day until I call. They did not call an any one to inspect the tires. Was told will get to it tomorrow. Called again, was told they looked at the wrong car. A total of 3 days. Ask for a rental it was filthy on the outside n filthy inside. Female at front desk told me to take to car wash.
I bought a 2013 VW Jetta(TDI/DSG), and a few weeks later I wanted to install a trailer hitch to perhaps pull a small utility trailer. However, after looking in my owners manual for specs. on towing capacity etc., I was shocked to find that with the TDI/DSG combination, I was not allowed to tow, and if I did, my warranty would be voided. I am thoroughly upset, as I was not informed of this by the salesman(dealership---AUTOHAUS, of Winnipeg). After many letters to Customer Relations of Canada, I was bluntly told that indeed, my warranty will be void if I tow. Being very dissatisfied with this, I researched and found that many, if not all, European countries allow trailers to be towed with a 2013 Jetta TDI/DSG. Imagine my surprise that because I live in Canada I am not allowed. The Customer Care person had no real answer for me. I am still baffled.....
My daughter, Pamela Ruble, had a problem with her car and of course, like the rest of her family, we bring our cars in to Gunther VW Ft. of Oakland for service. She went there on Friday, April 10th in the morning and waited for about 2 hours until they told her that it might take longer to find the problem and she could take a rental. SO she got a rental and around 5PM that afternoon, she got a call her car was ready, so she returned the rental and picked up her car. She was only charged $1 for the rental and nothing for the $400+ charges to repair the car.
Well on Saturday, April 11th, the car was doing the same thing, she was working but went over to the service department Saturday afternoon. At that time they said they couldn't get her a car to rent because the rental place was closed. She asked if she could come first thing Monday morning since she works all weekend long and needed the vehicle. They said yes, so on Monday AM she went down there and they took the car and once again gave her a rental.
Service called her around 5PM yesterday, April 13th and said it was "Bad Gas" that was her problem, and she could return the rental car and pick up her car in the morning. She went first thing this morning, April 14th around 7:30am and when she got there they told her they couldnt put the same amount of gas back in her car which was 3/4 of a tank without charging her and her rental was not covered because it was not a problem that was covered. My daughter is a single mom of 2 and lives on a fixed income, she had no idea they were going to charge her for anything. $32.89 for gas and $35.00 for the rental.
I was hoping I could get this all taken care of and she owes nothing. How do you know you are purchasing "Bad Gas" and if she knew she was going to be charged a fee for the rental she would of make other arrangements. I did send in a message to the local dealership and to her sales lady, but haven't received a response yet.
Service center in Glenmarie, Shah Alam, Malaysia keeping my car, Volkswagen cc, 12 days but yet not finish repairing . The person in charge are very irresponsible and is very difficult to deal with. Even the Malaysia headquarter also not handling my problem well. I had make many complaints but the only answer provided is need to talk to management , all lame excuses. My problem is I need the car very urgently but I can see that they are not happy to help customer to solve the problems yet they are like saying we are impatient . To me 12 days is too long and is very obviously we already very patient waiting. Today, I called up the center but is like nobody answering call, I have to wait for more than 10 min to 20 min and that is after trying call for more than 10 times. Is this call good customer service ? Can the person in charge please take action on Malaysia headquarter and Glenmarie service center .
A lady hit my VW Conv. Beetle on the drivers door and a New door, Regulator, & window motor was installed! Now the motor locked up and the regulator seized up! My car is still in the shop and VW said the part is out of warranty! There are numerous complaints on the VW forum of complaint about this till a recall should have been given on this problem! I need my car and can't afford to get my car out of the shop because of a Faulty part! Will you replace those parts so I cannot feel like I'm penalized for driving a VW!
I bought a vw polo in Jan 2014 at vw wonderboom & whn I went to fetch my car the sales man at the time "Kabelo" told me he couldn't find the spare key of the car but promised he would send it by registered post whn he finds it, I then waited & waited but nothing happened I called him & he said they will do a new spare key for me coz apparently they couldn't find the spare key so he asked if I could come back so they can program the key & I had no problem with that but I asked since I stay in jhb & they are situated in pta, would I be replaced my petrol since it wasn't my fault that they couldn't find the spare key & the law states when collecting the car I should have also got my spare key & he said no his manager "Sias" refused to replace my petrol,, so I then came with a simple solution that since there is a vw in Soweto where I stay couldn't they communicate with them so I can get my spare key from there & they said they'll look into that so I've been calling the manager at Woonderboom vw"Sias" about 6 times now & every time he promises to get back to me but he never does.its been a year & three months since I bought the car but still no spare key , I'm very disappointed with their service n would like this matter resolved asap.
VW twin charged cav engine code 1.4 TSI piston failure, seems to be a common fault on these cars, according to many forums and motor warranty. Why doesn't VW assist with repairs?
2013 VW Jetta S -riding up in down hills the bottom of the car scrapes. I have never had this happen with any other vehicle I have ever owned.
Bought my car Polo 1.4 Sedan December 2014. Soon thereafter the airbag light came on, and there was a problem with the radio, switches off on it own while using it! With the 1st service (15 000km) when I was driving from the dealer, the aircon did not work and just to discover that there is another fault on the car, which they did not have stock of the parts! While waiting for the parts an electric fault appears! The car wont lock most of the times, the boot cant be opened from inside the car, or with remote! The automatic door lock when driving do not work at all, and cant lock it from the inside as well!!!! Now they expect me to drive woman alone from Vryburg to Klerksdorp (230km) with a car that can not lock!!!!
Took my 2015 VW Passat took fix recall gas recall car took car home started to get strong order of gas the next day i thought maybe the problem would be gone. I was taking my mom who lives with me on oxygen 24 hrs had to drive her right back home my husband and myself went to the market the smell was so bad we got sore throat and bad headaches the next morning. I will not drive this lease car for fear of a fire. I also have oxygen in my home in Rhode island. VW said they will get back to me on Monday it is Sunday. So I am with no car this is how they treat the customers this car is a hazard!
I bought a bmw 120 from vw in witbank, when i went to test drive the car i told them about the faults that needs to be fixed, they kept the car for 2 weeks to get all the faults fixed, its a month later and everything that they said they fixes is falling apart, the powersteering pump, the brakes, the dashboard glove box, the indicators even water dripping on my feet right next to the clutch after rain, the DP kobus du plessis told me the only option i have is for then to take the car back and get it fixed by them, the same people that so called fixed it the first time round, so heres the thing i live about 300 km from witbank, so they come and fetch my car, leave me without a car, stay away for weeks with my car and i still have no proof of anything being fixed?
Kobus said i will just have to give them the car because he is involved now? So because this man kobus who clearly thinks alot of himself is involved the idiots that tried the first time around is going to get it now because kobus is involved? So when i finally get the car back, its got more km on, the tank will probably be empty because they Are only allowed to give you 150 woth of petrol even if it was full? I forsee all these problems with this man coming to fetch my car, also who pays if he has an accident with my car? Im probably guessing vw has a policy on that to, he smashes my car and i pay? Please could somebody get back to me about kobus du plessis the DP and marian opperman the sales person at VW Witbank?
I bought the new polo 2014 and after 2 weeks the front glass cracked without any cause.i waited till my first car maintenance.then i went to volkswagen egypt (abu rawash branch) i met a extremely rude guy called (Wael dessuky) i told him my story ,his reply was extremely rude and without even checking the car that its my fault,and the glass was hit by a stone or something.i told him come and see the glass and tell me where was it hit,so he came and checked the glass,ofcourse he didnt find anything,so he changed his story to that it was hit by a stone but its not seen by bare eyes.so i told him how came you are that sure of what happened if u cant see it,and you dont beleive me that it cracked without any thing as if it was hit it would be very clear where was it hit and where the crack started.he started raising his voice and insisting on the same point that its a stone that hit the glass though he cant find it.his main objective was to fight for his point of view without caring to even replying to me with a reasnable cause for what happened or atleast in a good manner with a customer.he even told me that the the glass might have cracked from the sun while the car was shipped to egypt.this is non sense and this guy shouldnt represent VW in any country.so it will take 5 days to change the glass and i will pay the cost for something that is not my fault and even i was treated in a very rude way.also i had an accident so he told me that the spare part i need will take 1 month and a half to be ordered!!!!! This is my worst experience ever and it shouldnt happen in a very well known car manufarcturer like VW.Hope you take an action other than the rude reply i received.Thanks
suddenly while I'm driving the car engine stooped and I sent the car to the Workshop in Egypt which I deal with since 2010 when I bought the car passat model 2010, 1400 CC Mod 3c2 chassis no wvwzzz3czap045574an my customer code is c21515, this workshop located in Egypt Giza, Abu-Rawash, Industrial Area, Land no. 112 behind the smart village, cairo, alex road Tel.0235391178, Fax. 0235391180 . I delver the car to them in 19 march 2015, they open a job order number 092236 and they told me that they contact the technical support in Germany and they reply that the problem is in the control of the gear box and they need from 3 to 4 weeks to get another one and during this period no other car is available and they told me that I will pay about $ 2,500 dollars.
My question is How come ? my Kilometer is about 50,000 km and I made all my maintenance in this mentioned workshop and this is very clear that this is something wrong with the car manufacturing ? moreover the un respectable way they treat the customers in this workshop. Please help me and reply to my complaint as I'm in a huge problem I'm suffering from the service we have from such workshop under the Egyptian Automotive & Trading Co. ( S.A.E ) group. should i have such car and pay for this gear box control ? Should i wait about one month to get this gear box control ? They didn't give me another car touse during this waiting period, Is this normal ? Please Please help me this is not my fault that I trust Volkswagen. but the retailer in Egypt is killing it by such poor service.
We took our 2014 VW Golf7 1.2TSi(vehicle register no: FRC199K) to Mid-bay VW in Richards Bay for its 30 000km service on the 25th February 2015 and drove it to Jo'burg on the 26th of February 2015, however on the way in Bethal it gave us an EPC display on the dash. We were advised by VWSA not to drive further. Car was promptly towed to Trisac VW in Trichat. Tests have been done and VW is unable to repair. It has been 4 weeks already without transport,courtesy or replacement car. We are told the matter has been referred to the factory in Utenhage it could be another 7-10 weeks. Does VW expect us to be happily paying for a car when we walking due to their product malfunction? This is a clear case of a big company abusing consumer rights. We want a replacement or courtesy car.
last night i was traing to change the tire, i followed the instructions according with the manual but in middle of the process the jack fell out and the car too, i called to the insurance company and one person arrived and tried to change the tire and he used the same jack and happen the same problem the jack and the car fell out. the reason for this issue was the bad design on the jack. this bad desing is a safty issue
I purchased a brand new Polo Vivo 1.6 in 2013 from VW Southey Street in Kimberley. About a year or so after the purchase, my back left door locking mechanism started giving problems. The door knob would not go down when locked. As the car was (and still is) under warranty I took it to VW Southey Street during my first service and ask them to check and rectify the fault. When I received the car, they assured me the problem was fixed. Two days after that the same problem manifested itself (faulty locking mechanism). I inform Southey Street and made another appointment for them to put in a "new locking unit". Again they claimed to have fixed the problem and again the locking mechanism remained faulty. On the third occasion I took the car back to them to fix the problem.
They now claimed it to be a factory fault in the manufacturing process. The fourth occasion they assured me that they had ordered the correct locking unit but I was informed at 4.30 pm that day that the wrong part was sent to them (my car was at their service centre from 7.30 am). I was asked to bring back the car to refit the correct unit the following week. Yet again when I took the car in last Thursday (19 February) at 7:30 am I was contacted at 3:45pm to inform me that yet again the wrong part was ordered. I told them that I will be fetching the car within 20 minutes. Upon arrival I was informed that the manager wanted to speak to me. I refused to meet with him, as I now felt that the service I received from VW Southey Street was extremely poor. Furthermore, what was disconcerting to me are the following. It seems that they (VW Southey Street) deemed it unimportant to render a good professional service especially if the job seemed to involve minor repairs and the impression I got is that even though my car went in at 7:30 am, they only started working on it during the late afternoon when they "discover" they had the wrong part.
On each occasion I had to sign a receipt that reflected a job that was costed approximately at R 2600 (even though the car is still under warranty). On one occasion when I took the car back within 5 minutes of noticing that the fault was still there, I was informed that they will order a new locking unit. I was baffled by this comment as I was under the impression that they had installed a "new" locking unit that same day. I have lost complete trust in the service ethics and professionalism of VW Southey Street and humbly appeal that this situation be investigated. I have been a VW person for all of my working life and is extremely disappointed that as a loyal customer I was be treated in the manner described in this email. Your assistance in this matter will be highly appreciated and I look forward to your advise and guidance regarding this situation.
really disappointed, ordered mynew vehicle in april for oct delivery. happy with service till i collected my vehicle , noticed from about 400 klms onwards wind noise on my new very special eos. put up with it for a little while thought because the vehicle was brand new may disapare, but NO took it back to berwick dealership shared my concerns. left my new baby there for the day, keep a copy of invoice customer no 104184 10/10/12 rego ZHC 528 . had washed my car the weekend before to my suprise water was dripping on my window controls onto my leg. got to the point over the wind noise coming from rh side was vey obvious the vehicle was put in at 589 klms, to my suprise when i got the vehicle back had 120klms more on the clock . only reason i did not ring and pass comment was because the wind noise had gone, was told nothing could be done about leaking roof . was instructed when i did wash the vehicle dont put water near the seals. but after driving all weekend the wind noise is back. i find it pathetic that you purchase a new vehicle and already have to complain about noise , as i said to the service department if it was 3/ 4 / 5 yrs down the track i could understand , but brand new, i only ever purchase a new vehicle because i enjoy driving a quiet no trouble vehicle. would like something done about my brand new noisy eos
the invoice number VWCSV9193 at Berwick volkswagon 10/ 10/ 12 regards colleen
Dear VW,
Good day ⦠Kindly note that I am a new VW customer who is not satisfied with his new Golf 6 at all, whether from the gear box efficiency or the silly sounds coming from everywhere, unfortunately the overall of the car pricing 181,000 EGP IS NOT SATISFYING at all, plus I have went like 20 times to Automotive in Egypt complaining about the unsatisfying performance of a the car that suppose to be reputable, even the customer service was a disaster they keep on telling me thatâs normal while its absolutely up normal, also note that car only walked 30,000 kilometers !!
I have changed the dual clutch once and it went well for LESS THAN A MONTH, and itâs very annoying and really affecting my psychologically which reflect on my work performance in a very excessive way itâs like a NIGHTMARE to me !!
When I spoke to my manager here he is Swiss and he told me that he had a good experience with VW Germany that he had a problem in his car years ago and he have contacted the German customer service center which were very helpful and they replaced the defected part and give him a good support after his very unacceptable experience here in Egypt, and he is the one told me to send direct to your side.
So please I donât want the car anymore, I can add more money and to replace it with the new model Golf 7, or change the gear box with 7 speed which all over the world was agreed that it had a critical issues in the gearbox and directly affect the Motor with the new DSG gearbox ASAP.
Buying a VW car was a very bad experience to me, whether you could satisfy me with my requirements or I will be spreading the word of mouth to every single person I see whether inside my organization or outside.
Thank you and your very soonest reply would be highly appreciated.
Regards,
Mohamed Elmalky
I bought a 2006 jetta tdi in 2009...since the purchase my 2 headlights when out at the same time during a night drive and I couldn`t see anything...The repairs cost 100.00...then my window switch went out twice and had to be replaced...my back light went out and my side flasher went out...to replace it is 45.00.....my heater switch went out and was covered by the insurance however the same switch went out again and I was 3 months over the guarantee....who puts on the heat in summer to know that the switch is again busted......I bought a volks because I travel 220 km a day and I wanted something safe, trustworthy and fuel economic..however I am angry at all the problems I`ve had . the worst part is I bought another 2006 jetta tdi for my husband not long after the first one and it too has all the same problems . Every part on this car is expensive that I knew but I thought because of this fact that the car would last and the pieces would be of better quality......It doesn`t seem like more expensive means better...they just fool you.......I will not pay 106.48 for a stupid switch....
To whom it may concern, I wish to officially register a formal complaint. I own a VW Scirocco Registration FT11 OUP currently on a private plate. I purchased the vehicle around 10th June 2012, from Stockport. As the vehicle is still under Warranty, i complained about the quality of the paintwork. I was advised to bring the car to be inspected by a paint specialist, which i did. I did not hear anything so i later got it inspected again in the Liverpool VW dealership, but again, I did not hear anything.
Eventually after many phone calls, on 17th January 2013, an independent paint specialist attended my home address and took serveral photographs of my car but I am still waiting for a response. I just wish to put my formal complaint in writing and hope that this will encourage a more speedy response, but to date, I'm still waiting and its been over 8 months!!
WE HAD BUY THIS CARE I YEAR BACK.WE ARE FACING VERY MUCH PROBLUM IN MY LEGS DUE TO HARD NESS IN CLUTCH PAD OF POLO CARE.WE HAD DONE 4-5 COMPLAIN FOR THIS BUT EVERY TIME WE GET REPLY THIS BUTTER THEN THIS NOT POSSIBALE.BUT NOW THAY SAY WE CAN DO BUT COST OF THIS WILL GO TO RS.30000/-
THIS REPLY WE WILL GET FROM YOUR DEALER:-
GLOBUS CARS PVT LTD
G.T.KARNAL RAOD,
DELHI-110033
WE ARE SURPRISED TO HEAR THESE KIND THING WE HAPPNED IN VOLKSWAGEN LIKE COMPANY.DUE THIS MUCH HARD NESS WE ARE SUFFRING FROM OUR LAG PAIN FROM LAST 3 MONTHS.
WE ARE REQUEST PLS LOOK IN TO THIS METTER AND DO NEED FULL FOR SAME.
The dealer locate on 5330 West Irving Park Rd, Chicago, Illinois - 60641 when u buy 3 cars on the past year at the same dealer and you come to the same dealer and tell u have a problem on the car and they don't fix for you I think that's not good for the dealer after what happen today I will never again buy a vw in my life and son is I can't I will trade my vw for any car who give a good service the people in this dealer think you get the car for free or something someone have to do something to this consumer service at this dealer it's not fair whit the consumers who spend that money to have a car and they promise you warranty and this and that at the end they don't even touch your car please do anything to change this !
I had an accident in my car(2007 JETTA) which was in year 2007 and the car flipped three times and none of the airbags opened.I took it to the volkswagen company for repair and i did not get it till now .
I want to tell that we have already a car of Volkswagen brand name vento . its registration no. PB11AT-0314 Its chassis no. WVWL10606BT018859. it have a problem that itâs AC controller has Faulted & co. workmen at Bhagat Autos at patiala repaired it temporarily & said that its controller is dead the new one is not available presently. They told us near about 80days ago when the part will be available in our stock godown we will inform you immediately, but there is no any information given by them till. We called so many times to Volkswagen service manager he always replied us the part is not available.
We also called at your customer care toll free number 18002090909. We register our complaint at this number & they registered our complaint & gave us a complaint no. CAL9733. Dated 3-dec-2011. After some days 14-dec-11 we call again to know about complain they told us that your complaint has been forwarded to high level. We call Volkswagen again & again 17-dec & 21-dec on regular basis but they replied same.
At last I told something that your co.`s service is too cheap. It is not well business for a MNC co. your service franchises cannot available a minor part of a car. If our or anyoneâs major part has been faulted our car has valued scrap. If anyone ask about Volkswagen. I will advise him to never think about that co. car.
Since my purchase of my 2012 Passat on 27/11/2012, many critical problems occurred which are making me regret buying it. The start of the problem was not long after the purchase.The EPC indicator light flashed and the car went to a complete stop so I phoned the a service center in Abu Rawash, Cairo, Egypt. They instructed me not to do anything so I did.
However just after travelling 1000 km with the car, the problem happened thrice so I headed to the service center, where the car was taken for 4 days and I was told that they reprogrammed the car computer. Immediately after receiving the car from the center, the problem rose again so obviously I returned the car.
They took the car for 2 weeks and told me that installing a new engine processing unit,which would be imported from Germany, would solve the problem and I told them to do it. 4 days later, the problem reoccurred for the 5th time so I, blinded with fury, gave the center the car back and demanded another car as I my car has lost its trust from me.
The car was taken for a month and a half and was returned with changed engine parts. I was told then that the problem was thereby solved but I refused to take back the car demanded a new car and to speak with a manager or anybody with authority. They told that i will be called to set an appointment but until now I did not receive the call and the car is still there.
To conclude, my family and I are losing the last traces of trust for Volks Wagen as my father owns a 2011 Passat, my brother a 2007 Jetta, my wife a 2008 Polo and my other car is a 2008 Jetta.
wens volkswagen kan hulle personeel stuur om kliente diens te gaan leer en as hulle die mense aan stel die regte mense aanstel wat die werk ordenklik kan doen, ek was by volkswagen klipfontein in witbank om n part te kry wat mens ongelukkig by geen ander parte winkel kan koop nie. ek gaan nooit soontoe nie oor baie mense altyd moan oor hulle diens wat hulle van daai tak af kry... ek het eers soontoe geskakel om te hoor oor die part, en toe se hulle vir my ek moet n sample van die part saam vat, toe ek daar aankom het die persoon van die parte nie rerig geweet wa om te kyk nie, hy het my net gevra watse jaar model die kar is, en nie watse engine daar in is, of die engine nr ni om seker te maak hulle bestel die regte part, hulle het n part bestel die woensdag en gese ons kan die part die volgende ogend voor 12uur kry, ek het die donderdag ogend gebel en hulle het gese die part is daar ons kan hom maar gaan oplaai, toe hulle daar kom is die verkeerde ding bestel.... so ek weet dan nie hukom hulle vir n mens se bring die sample van die ou part saam nie.... hulle het toe gese dis ons skuld want ons het hulle nie gese vir watse motor dit is nie maar ek voel dis hulle werk om n mens te vra.... en nie net watse jaar model die kar is nie.... hulle het toe weer n part bestel en gese ons kan dit die vrydag ogend voor 12 kom oplaai.. toe ek vanogend bel om te hoor of die part daar is toe se hulle vir my nee eers , maandag, ek het die volkswagen commersial gebel in die onderdorp en die persoon het vir my gekyk en gese hulle het nie die part bestel nie dis waarom hulle vir my se eers maandag.... ek het die manager gebel by die klipfontein tak, en vir hom gese dis baie swak diens van hulle af! ons het hulle gese die eerste dag toe ons die part gaan koop het dat dit is nogal dringend... ek het ook die manager gevra is dit moontlik dat hulle die part vir my met over night couriers kan stuur en hy het vir my gese nee hy kan nie hys jammer maar ek sal die part maandag he, waar ek hom weer gese het ek soek die part vandag want hulle het vir my gese ek sou hom kry, ek het hom toe gevra vir die kontak nrs van die plek waar hulle die part bestel het, dat ek self kan probeer reel vir die part.. en hy het ook toe vir my gese nee hulle het nie die plek se besonderhede nie... ek voel net hulle moet mense aan stel wat met mense kan werk en wat weet hoe om die werk te doen want die mense weet nie wat hulle doen by volkswagen in klipfontein nie!!!! ek het hom ook gevra kan ek met iemand hoor as hy praat en hy het vir my gese nee hy is die manager.... ek moet dit met hom uit praat.. daarna het hy vir my gese hy sal kyk wat hy vir my kan doen om by n ander plek reg te kom en dit nadat hy vir my gese het mens kry dit net by die een plek waarvan hulle nie die kontak besonderhede het nie... ek is baie ongelukkig met die plek en nou verstaan ek wat die ander mense bedoel het met die slegte service van die plek.....
The reason for my complaint is that I have an 07 Vw GTI Fahrenheit. I have taken it to the dealership over several time, because the clear coat is coming off the paint in every area of the car the orange color is starting to look like crap. I would like if some how this will be look into and corrected. I was told that the warrantee does not cover paint, which i read it does no one in any of the dealerships wish to help me with this problem. Now I have a car that is out of warrantee and the paints just chipping away. If someone could get back to me on this issue i would really appreciate it thank you.
I have taken the delivery of vw polo last week. There was a problem at the time of delivery.The problem was my door indicator showing that the doors are not closed properly even though all the doors were closed and my central locking was also not working.The very next day i informed about the problem and drop my vehicle for checkup.after 2days they called me saying that it was ready but when i went to take the vehicle they have damaged my car and the problem was also not solved.The response given was too bad . This was not expected from volkswagen company.I am badly disappointed by the service given by such a reputed company.I have mainly preffered this car for its performance.
Brand as well as after sales service.But i have not found any difference between other local brand company which i was using before. I have taken the vehicle from bangalore, volkswagen downtown dealer near brigade road.I think my problem could be solved as soon as possible.My vehicle No is KA03-MP-6347.
I have noticed from the number of used VWs that we owned in the past 15 years or so that their interiors are so rigid that when the vehicle reaches the age of 10years, their door pads and dashboards begin to rattle. This is not because the way in which the vehicle is driven. I also own a Toyota conquest which is 1996 model and there is no noisy interior rattles and shakes. Some volkswagens also come with their dash boards coated with a thin (leather looking finish) substance, which looks good when the vehicle is new, as the vehicle ages it, the coating peals and scratch marks are visible. The control mechanism to adjust the front seats's back rest, of my 2006 Polo is a round turner on the side of the seat. This control system takes ages to move the backrest, back and forth compared to my 1996 Toyota conquest's seat mechanism. What's worse than that is the plastic turner falls off now and again and one has to get of the vehicle, open the back door and look for the turner to fit it on and adjust the seat. I am sure a great manufaturer of vehicles like Volkwagen can attend and resolve these ergonomics of their interiors.
After being a loyal VW Driver since day one I again decided to buy yet another VW last year. However after expriencing disastrous service at Barons Claremont with my previuos car ( I filed a telephonic complaint, but never heard from VW) I almost went to the japanese competition-maybe would have been indeed the better option. In September 2011 I settled for a VW Polo Classic 1.4 Demo Model at the Culembourg Branch in Cape Town. I was advised to drive the car and make a nip list, well I am still sitting with the problems after all that time and aft abt 6 or 7 visits still have to go back to have the sound of my faulty aircon recorded (again).
Never mind after my previous visit the service adviser informed me the spare parts have been ordered and they will come back to me once the parts are delivered...3 weeks later an email reached me, with the request to come in for a sound recording....I traded in my 10 year old car exactley for not getting into the situation of having to see the mechanic every three weeks and now I am doing exactly that.....never mind 2 pairs of sunglasses gone missing with nobody coming back to maybe offer the purchase of at least one pair-no designer, just Woollies.....what kind of service is that...your mother company in Germany would have a heartattac....wonder if you coming back this time..last time my motor was 'busted " n needed to be replaced-the result after 4 misdiagnoses and repairs- cost ca. R 50.000 !!!!!!
I had to tow my car back from Barons Claremont and they literally had thrown my motor, that was completely taken apart into my boot!!!!! Went to an enthusiatic n knowledgable mechanic and paid 12500 (main charge was putting motor back together) and my car drove perfectly without any further problems till I trated it in now and most probably still is.....
On my way back to home my car polo's BRAKE GOT FAILED . i was with my family when the incident took place . With bleesing of almighty God we all survived .Not only this after reaching workshop no one bother to take care of their customer .i have been harrased for the whole day . On asking them for any top most herarichy's numbewr ,they simply refused as if they don't have any contact number or email Id to lodge a complaint.
Who would be responsible for if any tragedy got occured ???
Lastly i got this site to approach.
I had a 2009 Polo with a standard radio system (current Vivo Shape) I bought my daughter a 2 door Vivo during 2010 and noted that it had a radio system you could sort of say fits more into the 21st century. Last week I ordered a new 1600 comfort line Polo for my wife only to find that it to has a 20 th century radio in it.
The Polo is supposed to be slightly more upmarket than your Vivo yet you market the Polo with a MP3/Radio and the Polo Vivo you get all the bells and whistles one would expect in the 21st century. My daughter drives a 2010 Vivo with a 21st century sound system and my wife drives a new 2013 1600 comfort line Polo with a 20th century radio.
I am actually totally disgusted to think that I could have bought her a 1600 Vivo GTI or Maxx for cheaper than the 1600 Polo and received the car with a standard 21st century sound system. This is a total rip off and your marketing makes no sense at all
Highly disappointed customer
My 2003 beetle has started having problems with the transmisson. I receive a letter from vw november 2010 giving a warranty extension on models 2003-2008. So today I took it the the dealership and was told the warranty had ran out. My question was why did I receive this letter after the fact. The warranty ran out Febuary 2010.
The company will nnot help me out at all. When they know there was a problem. I have repalce all 4 motors for the windows and now this. There should be a recall on the windows also. I know that the years for the warranty may have ran out , but I have less than 100,00 miles on this car.
Dear All,
Please HELP HELP HELP HELP HELP HELP
i own a VW Scirocco 1.4 ltr. Chassis no. WVWZZZ13ZBV012093 i bought it a brand new form Ali & Sons / Abu Dhabi - UAE last December 2011 it was very nice after the first service on 15000 KM i collected my car not same before There is a problem severe vibration could not yet determine the source of the sound of the machine or gearbox.This problem appears in two start driving or even calm when bumps and this problem appeared after the first maintenance.Is it conceivable that the car transfer speed of gear 1 to gear 2 on 4 km speed??????
Knowing that I am asked more than once interview Maintenance Manager in Abu Dhabi or on his behalf in order to looking my problem and find a solution to my car did not happen and also requested the record of my car history to send it to you did not benefit me one.
Please find a solution as soon as I sent the car to the workshop to solve this problem for more than 5 times so far because now I have no just have to lift the lawsuit on the agency and Volkswagen.
Waiting for your urgent response.
my email- anashaat81@gmail.com
mobile no: 00971506622374 or 00971551876345
thanks & best regards
Ahmed Nashaat
There is big issue in repairing my polo for small dent on door. Job is only for 4 days. Repairing work took almost more than 2 weeks. I came to understand that car is on another persons name as per VW records and service people can not able to open or close job card hence they can not able to help for insurance and start repair work.
I am struggling since last 2 week and still car is not handed over to me. Show room people tailing that, it is service people mistake and vice versa, only blame game is going on.
if my car theft out then what would happen.VW definalty tailing that car is not available in your name so wil be loose my such costly car. even i will face servicing at other service station and insurance claim for big accident. All this problem will come because in VW system indicates car on different name .
I could not able to trace the exact problem and finally I land up in issue where not getting car since 2 week. If some body help it out will be great full.
Please consider my massage as an official escalation trying to convey my real disappointment towards Automotive Egypt! I am an oriented customer to VW as I had a Jetta car in 2008 and I sold it in attempts to get the new shape!!!! Unfortunately, I bought the new Jetta from el-sabaa one of your dealers last Jan with special edition 160 HP rather than the new batch that should be delivered to the customers in Feb; the car price was 235,000 EGP pounds over in price than the full option coming batch P2 with 40,000 EGP pounds.
However i discovered that Automotive delivered / compensated the customers with the same car of mine to one of my friends who reserved P2 Jetta with a price 195,000 and such was a compensation for delay in delivering the car to him.
How could I pay the value of 235,000 L.E for having a unique and distinctive car with high specs 160 HP and other customers take the same car and specs of mine with a price of 200,000 L.E however they were reserving the new jetta 122 HP with a price of 195,000 L.E?
Please note that I could have bought a BMW or Mercedes with the same value however I choose to buy VW!!! Note to mention that I could also have bought a Passat however I preferred to drive a unique car! Where is the credibility / customer experience? Where is the policy and customer satisfaction? Finally I need clear justification / investigation for such violation and conflict.
I purchased a VW brand new Golf 1.6 from the VW showroom in Dubai in month of April 2011. This was on my husbandâs name but being used by myself. I bought this car after a thorough search in the market and though it did not fit in my budget then, I did not want to compromise on quality in any way. The reputation of your company and assurance from your sales persons was the motivation and I bought it without a second thought. But over the last two years I am sorry to say, that I have been very unhappy and dissatisfied with the car.
First of all the service centers are few in Dubai and hence services are to be booked well in advance, which is also quite acceptable. But the major problem I faced was with the gear box. I felt a jerk while driving, initially only on slow gear. This was addressed to the service station and supposedly looked into, but the problem never stopped. I had to take my car three times for just the same and not only never got corrected but it also got worse. The last time (a week back), the whole gear box assembly was changed, (I should say after a long wait and after many trips to the service station). I took the car back after a test drive, which seemed quite OK. But I am faced with the same problem again.
My car has done only 30000kms over the last two years and I am now left wondering how I can get back my value for the money invested. In addition to the problems with the car, the time and efforts taken to keep running to the service station in between the tight schedules I am already in has taken a toll. Now I drive a 100 kms every day and I fear the car is not reliable at all. I addition to the financial impact this has caused, this has also has been affecting me both physically and mentally. I would also like to highlight, that the first time the problem was noticed, my car had done less than 16000 kms, but I had to wait for a month after the actual problem was identified for the assembly kit, during which time I had no choice but to use the car.
Expecting an immediate response or help in this matter.
I purchased a used 2008 Passat from a dealership in norman, OK. Since December I have had to replace the purge valve, breather valve, turbo breather valve, both rear roters and brakes, and just yesterday my stater went out... I bought this car hoping for something reliable, now I am stuck trying to pay it off while looking for something that isn't going to be in the shop every other month... Come on VW, if you are aiming at being the largest automotive dealer in the US, you have got to amp up the quality!! Seriously!
Dear sir/Madam, I live in Al Ain city, United Arab Emirates, and I have recently purchased a Volkswagen Polo Sedan. After I received my new car, I noticed that many things are missing : For example :
- No foot mats in the whole car.
- No mp3 / AUX plug.
- No radio control in the steering wheel.
- etc.....
I looked into the car's catalogue, and all these are present in pictures, but not in my car. So I asked the agency and they said that they are not supplying these items for Polo !!!
So why didn't they tell me that before selling me the car ??!!!! and how come a very reputable brand like Volkswagen sells cars without even a foot mat. !!!??
Kindly advise on this .. Should I go ahead and sew this agency for fraud or would you like to speak with them ?!!
I sent my car to palm motors whiteriver through towing for oil leaking since the end of july. I have been calling them to check the progress, only to find out even today my car hasn't been fixed. they do not even know what could be the problem for the passed three weeks. my car is a working tool, I have been staying in my office doing nothing. when I call them, they send me from pillar to post promising to call me back but they do not keep their promise. what must I do. Maybe they undermine me because I am a woman. PLEASE HELP I AM STRANDED.
Thank you for your response. I understand that you do not warranty the tires, I believe the problem is on the vehicle side, not the tires. When I replaced the OEM tires, I went with a higher grade tire in hopes this would prevent this problem in the future. I also had the alignment checked and my adjusted prior to the new rubber. My son has a 2009 VW CC VR6 and he has the same problem with a different brand of tire. So how is contacting Continental tire going to correct this problem? This is not aJetta and I paid a lot of money for this car. Researching the internet shows that there are many with this problem. So who do I have to talk to about this?
On 8/25/13 I had my 2009 Volkwagon CC towed to Stone Mountain VW in Snellville GA.The car was looked at by a tech and a faulty fuel injector was discovered. After talking to the service rep at this dealership i was informed that my car was no longer under under warranty which was not true. At the time my car had 62073 miles on it,,so I called Fidelity Warranty Services whom covered my warranty. Through their customer service rep my car was covered until April 2017 or 93000+ miles. Upon talking to the Fidelity customer service rep he informed me that there is a Technical Service Bulletin on the fuel injectors on my car with a fuel injector limited warranty extension number VWP-13-18 up to 120000 miles covered by Volkwagon. I had to call Stone Mountain VW back to rely this information that they found out but did not bother to tell me until I bought it to there attention. Her is my real issue due to the malfunction of the fuel injector the 02 sensor malfunctioned and had to be replaced which Fidelity covered but I had to come out of pocket for the deductable. I don't understand why I had to pay for a dime for the 02 sensor that malfunctioned due to the malfunctioning of the fuel injector that VW posted a Technical Service Bulletin on. My logic tells me if the fuel injector wouldn't have went bad the 02 sensor would have been fine.
I bought a 2010 VW Routan for the German Engineering and quality of service I had always heard about VW company. Apparently, VW made a deal with Chrysler and used their parts in the Routan. My Routan with only 24,000 miles has been in the VW shop for almost 8 weeks for a full transmission rebuild/replace and all new roters on all four wheels.
The tires arent even worn enough for replacement but the transmission and other major components are. VW obviously acknowledges the issues as they have made little updates to their 2012 Routan, with the exception of the faulty components replaced. New engine, new transmission which is supposed to not have the issues. No upgrades really to the van.
But when I asked VW to make me a deal on a 2012 with the same features I purchased in 2010 at the same price they sold me the first. They have not been able to come close.
In fact they want to offer me less than I owe on my current vehicle and have me finance over $6000 more on a van with less features than my current. Called VW corporate and they are no help, as they have no power to tell their dealers what to sell cars for, which is a crock, becuase they should be offering al 2009-2011 Routan owners a significant discount to buy their new version.
Definitely not a customer care oriented company any more. Maybe they became too AMericanized and got all wrapped up in the wheel and deal aspect of cars, instead of the quality and care they were known for. I just want my car fixed with a warranty so I dont have to worry about the transmission going again in another 2 years when my extended warranty expires. Or a deal on a new one without issues.
I was at a dealership in Medicine Hat,Alberta.And was looking to buy a used vehicle.The vehicle that we had picked out we could not get and really not sure why,and that's really not the issue.I and my wife asked for our deposit back as on the contract there was a note that if the deal for the vehicle didn't go through we could have our money back.
The dealership refused to give our money back and basically forced us into a vehicle that we didn't want.It doesn't matter what happens now as I just felt that you needed to know and I'm also spreading the good news about how volkswagen helps its customers or in other words screws them.I will never deal with any volkwagen again.
In March 2012, I purchased a 2009 VW T5 Kombi 1.9 TDi. The vehicle was priced at R255 000 with about 58 000km on the clock. On Thursday, 21 February 2013, the Kombi went for some light bumper repairs. At the time of the repairs, the panel beaters brought it to my attention that there was visible signs of accidental repair work that was previously done to the vehicle and since I have the vehicle, I have never ever been in an accident with it. They advised me to contact the dealer from whom I purchased the Kombi to find out if the vehicle had previously been in an accident. I contacted the dealer that same day and spoke to the salesman who sold the Kombi to me. The salesman told me that they will need a report from the panel beaters to confirm that there are signs of previous accidental repair work done to the Kombi.
I went back to the panel beaters on Monday, 25 February 2013, to get the report from them as requested from the dealers (VW Claremont). I took the report to the dealers that very same day and also took the Kombi, so that they could see for themselves. The sales manager, Mike Shield, told me that the panel beaters report was not good enough and that I had to take my Kombi to the AA for an inspection.
On Wednesday, 27 February 20113, I took my Kombi to the AA for a full technical inspection, which cost me R 1 463.00. The report from AA also stated and confirmed that there are visible signs of previous accidental work done to my Kombi. That very same day I took the report to VW and directly to the sales manager (Mike Shield).
He asked me what would I like then to do about the matter, because he will need to speak to his boss, as it is a privately owned company. I told him that they will have to make an offer, as to what they going to do about my situation. He immediately said that he can trade my Kombi in for a later model or buy my Kombi back for cash, without even discussing it with his boss first. I told him that I appreciated the offer of trading in my Kombi for a later model, but that wouldnât work, because I am currently under debt review, so the banks will decline me for finance for a new vehicle.
On Friday, 01 March 2013, I sent him an e-mail to follow up on the matter, because I want to get this issue resolved as soon as possible. I told him in the e-mail that I donât want to rush him, but I donât want to hassle him for long on this matter, that is why I want it to be sorted out as soon as possible. After 5 working days I sent him another e-mail on 11 March, because he did not respond to my e-mail, dated 01 March.
He then replied on the same day to apologize for the delayed response and that he was going to discuss the matter with his Dealer Principal and once he has clarity on the issue he will revert back to me. I gave him some time to speak to his Dealer Principal. On 15 March, I sent him another e-mail, because he failed to get back to me. I asked him to please inform me as to by when I could expect a response and he gave me a lousy response, this was his response: "I will have a chat with my Dealer Principal and provide you with feedback". I was shocked at this response after he told me in an e-mail about a week prior to that mail that he was going to discuss the matter with his Dealer Principal.
I sent him another e-mail this morning to express my disappointment in their company and asked him if he could forward me the details of his Dealer Principal. He failed to follow that simple instruction as he did not bother to respond to my e-mail this morning, which is also the latest one sent.
I hope that someone can assist me with my situation, because its really stressing me out and all I want is a reasonable offer.
Thanks
I bought a brand new 2013 SE VW passat on 10/1/2012 on 11/3/2012 the rear passenger window completely broke and would not roll up. The The Autobarn City Volkswagen in Chicago on Irving Park, kept my car all day on Saturday 11/4/2012 told me the piece wouldn't be in until Tuesday, on Wednesday 11/7/2012 they kept my car ALL day again provided no loaner car and said the issue was fixed. On Saturday evening 11/10/2012 the same issue happened. The window is currently still rolled down and I have to drive around with a garbage bag over my window because the dealership said they couldn't see me until Tuesday 11/13/2012 (3 days after my BRAND NEW CAR BROKE). As of Monday 11/12/2012 I am currently battling with them for them to provide me with a dealer sponsored loaner for tomorrow as I work full time, can not take ANY time off and work 36 miles away from the dealership. WORST customer service and WORST car manufaturing I have ever experienced. I have not even made my first car payment and I already HATE this dealership and am extremely disappointed with the car and the lack of VW service departments care for their customers. I will NEVER recommend aVW to anyone especially not from The Autobarn City Volkswagen in Chicago on Irving Park road. I paid ALOT of money for car I havent been able to drive in 7 out of the 42 days I have owned it , due to mechanical issues with the car.
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