Contact Volkswagen Corporate

Subject: Urgent Complaint Regarding Volkswagen Tiguan Purchase and Discriminatory Treatment

Dear Management

I trust this message finds you promptly. I am writing to express my profound dissatisfaction and serious concerns about my recent experience with your dealership.

In May 2022, I purchased a used 2015 Volkswagen Tiguan 2.0T TSI from your dealership. The vehicle had 36,000 miles, and the salesperson assured me of its excellent performance, emphasizing a clean history with no accidents or repair records. Trusting their words, I committed $22,615 in financing. As an Uber driver, my family depends on this income.

On December 28, 2023, the vehicle stalled on the highway, causing distress. Although it restarted, similar incidents occurred frequently. Concerned about potential dangers, I promptly took it for repairs, incurring a $2,612 bill after three weeks. Unfortunately, the vehicle stalled again the day after retrieval and refused to restart. Attempts to contact sales and management were futile, leaving my car stranded.

This situation caused a significant loss of $300 per day in Uber income for 20 days, totaling $6,000, plus the $2,612 repair cost, amounting to $8,612

I am deeply disturbed by discriminatory treatment due to my Asian descent. Your dealership's dismissive attitude contrasts starkly with the enthusiasm shown to others.

Having lived in the U.S. for over 20 years, contributing diligently, my family should not suffer due to discriminatory practices. I suspect information about the vehicle's condition was intentionally withheld.

While my car model isn't part of the recent recall affecting 246,000 SUVs, owners of the same model may face similar issues. I share this experience to raise awareness.

I request full reimbursement for losses, immediate resolution of my vehicle's issues, and a sincere apology. I anticipate your urgent attention to this matter.

Thank you for your consideration.

Sincerely

Jiang Chen

Dear Volkswagen Customer Service,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding my experience with Volkswagen's services and the unfulfilled promises made during my purchase of a Volkswagen Tiguan 1.4 TSI Highline from Wearnes Automotive Sdn. Bhd. in Kuala Lumpur, Malaysia, on February 17, 2019.

Firstly, I would like to commend Wearnes Automotive Sdn. Bhd. for their exceptional sales and after-sales services; however, they have since closed their operations, leaving me with no avenue for assistance from the dealer.

My troubles began when I visited the Volkswagen Glenmarie (F.A. Wagen) service center for my third maintenance. After the usual service, I requested wheel alignment and air conditioning service. I paid for these services and left the center. However, while driving home, I realized that the wheel alignment issue remained unresolved, and the car's air conditioning was not cooling at the lowest temperature.

I returned the car the following day for the wheel alignment and air conditioning service, as these were the services I had paid for. Upon their request, I revisited the Volkswagen Glenmarie (F.A. Wagen) service center, where the wheel alignment and air conditioning were addressed.

However, on my way home from Volkswagen Glenmarie (F.A. Wagen), I encountered yet another issue. The Park Assist system had failed, and I suspect that it may have been inadvertently affected during the wheel alignment process.

As a result, I had to visit the Volkswagen Glenmarie (F.A. Wagen) service center for the fourth time to address the Park Assist issue, which was resolved a day later.

What compounded my frustration was the lack of courtesy and understanding from the Volkswagen Glenmarie (F.A. Wagen) service team throughout these multiple visits. Despite the inconvenience and burden of making these trips due to their errors, they refused to arrange for the return of my car to my location, which is a 40-kilometer round trip from the service center. Furthermore, during these interactions, I had a disturbing encounter with Mr. Sundara, who exhibited rude behavior and a complete lack of apology, despite the service center's repeated mistakes.

Additionally, the promise of five free services/maintenance, made during the purchase and visible in the VM Cares mobile app's vouchers section, has not been honored. Furthermore, the latest app update removed these vouchers altogether. Despite my efforts to address this matter with various Volkswagen service centers and customer service representatives, I have received no resolution.

My request to Volkswagen Malaysia is twofold:
Compensation for the considerable inconvenience and trouble I have endured due to the Volkswagen Glenmarie (F.A. Wagen) service center's actions as outlined above.
Honoring the original commitment of five free services/maintenance, which was part of the purchase agreement.
I understand that the VM Cares mobile app's upgrade and the closure of Wearnes Automotive Sdn. Bhd. may complicate this matter. However, I would like to draw your attention to a forum post (https://forum.lowyat.net/topic/4877557/+20) dated December 13, 2019, which confirms that Volkswagen was indeed offering five free services/maintenance during that time. This post aligns with my recollection and should serve as evidence of the initial agreement.

I kindly request your immediate attention to this matter and a swift resolution. I have been a loyal Volkswagen customer and trusted the brand's integrity. I hope this issue can be resolved promptly to restore my faith in Volkswagen's commitment to its customers.

Thank you for your understanding, and I look forward to your response.

My vehicle number is VCX 7863

Thank you for your understanding, and I look forward to your response.

Sincerely,

Musavir Pasha
+60126786323

My complaint is with your product. My car is a 2016 Beetle and I am no purchasing a THIRD replacement key and fob for a very high cost. There is a pin that locks the key to the fob that simply falls out. Fortunately I was at home when it happened this time. The last time that happened I was not so lucky. I have ordered two more keys so I can keep an extra with me at all times in case the key just magically falls out of the fob again. This is my second Beetle and I did not have this happen with the first car. Let me understand this..................we can land a man on the moon but Volkswagen can't create a better pin to secure these keys? This will cost me upwards of $400.00 to purchase 2 new replacements and the money to have them work with my car. I would like a refund for this cost and would like Volkswagen to step up its German engineering and find a better way to make the key and fob.
Sincerely,
Theresa (Tina) Turner

I purchases a 2012 Volkswagen beetle as a second car. I love the car very much, the way it drives and handles. From the very beginning the car was loosing antifreeze first very little and now, at 35000 miles, quite a lot on my garage floor. I can see on line that a lot of Beetles have this problem and there should be a recall. I did not bring the car in during the warranty period, because the leak was very small. I just added antifreeze.
Please let me know if this problem will be fixed by VW free of charge.
I thank you for your help and remain,
With best regards,
Wenzel H. Stefens
949 899 0421
wenzelhstefens@gmail.com

I have taken a vehicle at VW The Glen and assisted by Palesa Tshabalala, The service advisor for diagnosis. The problem was the car is persistent to destroy the battery and the power steering function will not work and the brake, abs and the steering lights on. I needed then to diagnose if it was a mechanical or electric fault.Firstly I was quoted R 1050.00 for the diagnosis and I was told by Ettiene there that they need two hours more which would cost me R2100.00 and I agreed.the outcome was an alternator which I was quoted R10000. to replace. I informed them that I will use a Goldwagen alternator which is value for money. Upon testing the car they establish that the car was not charging the battery to capacity and was kept over night. It was released day after. Within a week the same problem occurred and they sent a mechanic would said it was a completely flat battery. The battery was charged .Upon collecting the car neither there was a diagnosis report or Job card. It has been a month full talking to Palesa and Bridget to request this and to this day I have not receive the diagnosis report I asked for. Today I took the car back and the outcome now is that the alternate is not charging right through. This is a very inconsistent report as far as I concerned. I spoke to the Dealer PRINCILPAL Paul Boyce and said that they would send it to me and now it is close of business there is no report. Clearly I was charged for a Diagnosis that was never done. It costs me R 6200.00 exercise plus time waisted going up and down. I have made a decision not to go to that dealership again as I was sceptical in the first place due to their review reports on Helo Peter. I normally work wit Lindsay Saker Edenvale and Sean is the Best Service Advisor that I do not need to escalate any concern.

Regards

Victor Gagela

9 May 2019 I send my AMAROK for service.Resetting was not done and kept showing oil change service.I had to drive 140 kilometers using my petrol for VW staff carelessness.Workshop Manager Chantel was very rude justifying this oversite and cannot compensate my fuel used for this distance.
I advised her that her attitude is driving good customers away from VW and she cared very less.
I need my petrol spent for this mistake.

Thank you
Sthembiso
011 306 7682

I recently sent you a complaint about my recent services and repairs. Now I am sending you amending email below:
Dear Mr. Moran:
I recently emailed you a letter of disappointment with my present services and repairs done on my 2004 Volkswagen Beetle.
Now, I want to send you a letter thanking you and Ms. Kathy as well as the Volkswagen Service Department for their outstanding detailed workmanship done on my 2004 Beetle.
Ms. Kathy took a few days to thoroughly inspect as well as correct all needed repairs to be done on my car. Most of all, I did not have compounded expenses added onto the new repairs; as noted to be repaired on my receipt.
Thank you again.
My husband and I have been loyal customers to Donaldson Volkswagen Subaru for many years . . .we have only had our cars service and repaired by your service department; and we never refused services to be done on our cars, as stated on our receipts (ever). Safety is only...are major priority....

I Cannot believe I bought a 2019 Atlas and it comes with a jack and all supplies BUT no spare tire. I am told to call road assistance BUT how can they help with NO spare tire. PLEASE advise

I have a VW Passat 2009, last week while I was driving at Dallas Pkwy (TX) suddenly the sun roof flew away and hit the car behind mine. Fortunately that car isn't too close enough of mine, could have occurred a very serious accident.
Even the car is 10 years old (104K miles) this is something inadmissible, the car can not be destroyed in the middle of the way. Accordingly with the technical report of Hendrick VW of Frisco (TX) the slides were broken. This is a case for a recall. I want to know if VW America will replace the sun roof and make a deeply investigation on the causes.
Daniel Lecuona +1 (469) 931-6979

We own a 2012 Golf TDI. We were told that we were eligible for the buy back program.
My son who is the registered owner of the car is a student in Japan. He started the buy-back process from Japan.
He had to spend many hours and hundreds of dollars to obtain and complete the documents you required.
He had to get a power of attorney so your claims department would talk to me.
He did that and when it was all finished according to your claims website we tried to schedule an appointment to return the car.
This was on December 27, 2018, before the due date!
We were told that their was no appointments available and that we had to file an appeal.
We had thought that surely this was not a problem as we completed your requirements before the dead line.
We were shocked to find out that you denied us!
To further the agony we then found out that we will not be compensated for any of our troubles.
I would like an explanation and compensation due to us.
I really feel “ripped off” by your company.
Our claim # is:161775833
My name is Steven Lilly and my sons name is Evin Lilly

Appointment was made for a 15000km service 12/03/2019. Additional request - rattle at from when driving at low speed on gravel road, Interior rear view mirror blink in driver eye when sun fall through lifted sunroof.
Vehicle was booked in on 12/03/2019 and service advisor was informed on other requests.
I was not informed after the vehicle was ready for collection.
Vehicle was collected at 16:15 on 12/03/2019. I realized that the vehicle was not washed. When I arrived at home, I heard a serious rattle underneath engine when closing door. I inspected the vehicle and found that the splash guard under the engine was not tightened. Bolts were only entered. When opening the bonnet, I found that oil filler cap was not refitted, but was lying on the right fender. Oil was splashed over engine. I contacted Baron and they collected vehicle.
On 13/03/2019 at 14:00, I was informed that vehicle was ready for collection. When I collected the vehicle, I found that the rattle, which was reported, was not fixed. The only excuse that I got from the service advisor was "I am sorry".
I think that this type of service delivery is unacceptable and the service manager did not even contact me the following day to inform me on why this vehicle was not inspected after service was done.

VW East London just doesnt car. I called since tuesday about my car i left there the previous Thursday instead of feed back im being transfered to other people or my phone being cut off. I was told. My car would be ready lastest friday. Today is friday i was told to call at 10 then aftet no one picks up. Is it because i dont stay in East London.?

I am a serving Indian Army Officer presently posted at Ranikhet(UK).I have Jetta CL 1.4L TSI (HR-26CU8540).Last service of car was done at 29922 KMs at Frontier Auto world,opposite Ardee City, Gurgaon on 20 Feb 18 to the best of my satisfaction.
On 12 Jan 19 i contacted Volkswagen Haldwani ie Maa Sheetla Auto Wheels Pvt Ltd-263139 (UK) for service of my car since Haldwani is the nearest city (it is 85 KM hill drive from Ranikhet). The complete information as seeked by Volkswagen Haldwani was communicated/provided to them ie Copy of car RC,KM done and e-mail Id. The representative informed me that since they have to place demand of spares being a Petrol Car asked for some time. Accordinghly i postponded my visit to next sunday ie 27 Jan 19.The appointment for 27 Jan was telephonically confirmed to me . I also recieved text message on my phone. I reached Volkswagen Haldwani at sharp 10 AM. I was attended by Mr Raghav Pathak, service advisor. The car was inspected and estimation was generated vide order No SO 182150D102401 dated 27 Jan 19. To my great surprise i was told that they are short of spares and do not have facility of wheel balancing and wheel alignment.I also asked for discount on sevice labor and on W/A & W/B (Since I got message from Gurugram sevice workshop who were offering 50 % discount on service labor , W/A & W/B along with Rs 1500 discount Coupon). It was told by the service advisor that they are not giving any discounts. I acknowledged the same.
Itried getting in touch with senior offical but no one was available. I got back without getting my car serviced.
I am sure the officials at your end will understand the time, effort and money which i spent driving down in hills for 3 hours(one way) with no purpose solved. May I request you to kindly look into the matter.

Your valuable customer,
Colonel Vijay Yadav
8295420666
05966-221132

I brought my car for service on Monday14/01/2019 and was promised to be collected by 15:30 which didn't happen so I called to ask but was told the lady responsible will call me because she was busy, she eventually called around 16:10 and told they are on their way to pick me up

fast forward I was pick up at around 17:15 along with two other gentlemen, when we got there one gentleman complained which they apologize to him guess because he was the one complaining and he was promised the matter will be looked into and they'll give him a call

its been 3 days today and I still haven't had from lindsaysakereastrandmall

2018 new Tiguan with 50 miles was brought 6/2/2018. First incident with EPC warning light in 7/18 and taken to Davis Maus VW South in Orlando Florida. The result was "low oil". The car was recalled twice on 11/18 and 12/18 for various reason. Finally 12/11/18 the EPC warning light went on AGAIN and was told the Cam failed and a new engine was needed on 12/13/18. A loaner was provided, but I find the car was a lemon, and a resolution must be made regarding this situation. I have heard nothing regarding this since 12/20/18 and have not heard from VW credit from 12/24/18. Case number 181973465

Today is December 21, 2018. I have a 2012 Volkswagen Tiguan with a panoramic sunroof. In March of this year water was getting in all over the car. Smith Volkswagen, in Wilmington, Delaware, said this was due to a cracked sunroof frame. They charged $2139.34 to replace the frame and the drain tubes. The car only had 46K miles on it at the time. No offer to make it right or anything. Early last week, only 9 months later I went through a car wash. Water leaked in from the roof, to the left of the sun-visor, in a steady stream, straight down into my lap. My shirt, pants and seat were soaked. Today was the first available appointment time, so I took the car in thinking whatever the problem was, it would be covered. I get a call telling me one of the drains failed and the repair cost is $500. Not covered because I put about 20K miles on the car since March. It would have only been covered if I had driven under 12K miles since March. The person who called to tell me this acted like this was no big deal. I got really upset. Another $500 on top of what they already charged??? There is a major issue with these sunroofs. It is clearly a design flaw, but Volkswagen of America would rather screw people out of money than admit this and deal with it properly. Funny that the car the shuttle driver used to take me home after I dropped my car off was a brand new Tiguan and as I was telling him why my car was in the shop, water began to leak from the middle of the roof, just above the touch screen, so years have gone by and Volkswagen still hasn't figured out how to make a better sunroof which drains properly. I couldn't believe the new one was doing the same thing my car was in for, for the second time. So after I got really upset and the service manager kept telling sorry it's not covered, he said they would cover the labor and I would have to pay for parts. $170 for two drain tubes. I said I don't have it. He said they would put the car back together and I could come get it, and when I was willing or ready or whatever he said to pay for the parts, to come back and get it fixed. Like I would ever go back there. Oh and since I got upset and used curse words I was told I would get more bees with honey. Seriously? I don't know anyone who wouldn't be angry and upset about this happening. The guy that first called me to tell me what the problem supposedly is and the price for to get it fixed acted like this was no big deal. Sure only $500 MORE and your car won't leak. I am beyond disappointed. Thanks a lot VW of America and Smith VW.

I. Originally brought my 2014 Jetta to Bill Jacobs Volkswagen in Naperville on October 19th 2018, to take care of a recall and a tail light. They told me it was a bulb. They replaced the bulb. Two months later I noticed the tail light not working! I return to have the tail light replaced and they tell me I need to replace three bulbs at over $100. I get the feeling they are trying to rip me off, especially because of their attention to sell me over $3000 worth of maintenance services the first time I went there. I would not recommend to my loved ones or friends or anyone else to seek auto repairs at aforementioned dealership. There are more honest places to go. Sorry for the rant. On a positive note I would recommend Darcy Buick where customer service is taken seriously! They have never recommended service that wasn’t needed, at least in my experience.

Today, I would like to share the disastrous experience that I have been facing for the last 18+ months.

The issue is pretty much straightforward. To my utmost surprise, Volkswagen has started manufacturing and selling brand new cars fitted with refurbished second-hand engines that break down within 4 to 6 months usage (where I drove 3K kms only).

I have been personally facing this issue. I have bought “POLO Highline petrol” during 1st week of April-2016. The car started troubling me right from the 4th month of the purchase.

In the span of first 7 months, I drove approx. 6000 kms in which I have suffered at least 3 times with the car break down and Engine Leakage.

I have brought this issue to the notice of the service center & the Volkswagen Company numerous times but no one seems to be bothered about the issue that I have been facing with.

Finally, due to the lack of proper response from either of the hardcore culprits, I have filed a CONSUMER case against Volkswagen and the service center in JULY-2017.

After 10+ court hearings, finally, the service center has shown up at the court on March 22nd 2018 for submitting the required documents.

Volkswagen Company & the service center have never submitted any docs to support their claim of the new engine. This indicates that how irresponsible they are & how pathetic are they in treating their consumers.

Today, I wanted to question them @Volkswagen, why are you guys ill-treating the customers? I had so much trust while buying the car and you guys broke all my trust within the first few months. This is absolutely not right on your front. You can’t treat your valuable customers like this.

Very Important NOTE: I have tried to post my experience on Social media multiple times but my account is being blocked by Volkswagen so that other customers don’t get to know the issues that I am facing with my car. Volkswagen, please stop doing all this nonsense.

Here are the details of the issues that I have been facing with you guys:

Engine leakage.
The quarter part of the engine is rusted.
Engine number doesn’t seem to be company printed. It seems to be locally printed by a roadside mechanic.
A lot of hammer marks across the engine which looks fishy.

1. For solving the issue, I visited the Elite Bangalore service station (1st week of Aug/2016). They fixed and return the car to me. Traveled KM is 3231 when the indication came.
2. The Same issue repeated (engine malware function). Car towing by road assistance(that time I am a vacation with family). The car reached to PPS Motors Hyderabad service station (13/Oct/2016), they replaced some sensors. They took some long trip for testing and they intimated to me, your car ready. Next day I collected the car (31/Oct/2016). Traveled KM is 5634 when the indication came. This time I have faced a good amount of inconvenience with family(my parent's age 60+ and 6 months kid)
3. The Same issue repeated again (engine malware function). I visited the Elite Bangalore service station (4/Nov/2016). They have returned the car in a week. Traveled KM is 6360 when the indication came
Engine getting leaking, after service as well.

Your dealer in Qatar is bad. I went there to replace the cracked lower arm bushing & motor mountain supports as recommended from check up
inspection.
They told me in Q Auto it is a minor crack & we will not change.
my car is Passat 2015 still und factory warranty.
waiting your action

In 2012, I bought a car VW Passat B7, VIN: WVWZZZ3CZCP065976, business class. In Ukraine, Kiev.
Problems with the Car:
1) in 2015, a big problem arose when emptying; one of the main components of the Car, the clutch fault.
Clutch replaced under warranty
2) In 2018, the gearbox broke - the manufacturer’s fault. The repair was made at my expense
3) in 2018 - re-fault, the clutch haven’t due, to the fault of the manufacturer. Constructive flaw. --> Decision of an authorized VW service center
By Decision of an authorized VW service center: there are no violations of operating rules. All the routine maintenance of the car was carried out according to the manufacturer's recommendations.
For 6 years the car drove ~ 81000 km. urban driving.
I am sure that for Car`s VW Passat B7, the business class, this is not the norm, so that every 3 years to change the main transmission nodes
In the car, the three main nodes are: the engine; bodywork; transmission.
Transmission twice out of order and cannot be repaired, requires replacement!
This is impermissible fact for a company with a worldwide name and reputation!
Сlaim: replace the defective node (clutch) under warranty.
Name: Vladyslav Tomin
Telephone number: +380952743623
Registration or VIN: WVWZZZ3CZCP065976
Summary of your enquiry/concern:
Repeated failure of the transmission.
Faulty clutch - is the fault of the manufacturer.
Claim: Perform clutch repair under warranty (at the expense of the manufacturer)

i, company VW!
In 2012, I bought a car VW Passat B7, VIN: WVWZZZ3CZCP065976, business class. In Ukraine, Kiev.
Problems with the Car:
1) in 2015, a big problem arose when emptying; one of the main components of the Car, the clutch fault.
Clutch replaced under warranty
2) In 2018, the gearbox broke - the manufacturer’s fault. The repair was made at my expense
3) in 2018 - re-fault, the clutch haven’t due, to the fault of the manufacturer. Constructive flaw. --> Decision of an authorized VW service center
By Decision of an authorized VW service center: there are no violations of operating rules. All the routine maintenance of the car was carried out according to the manufacturer's recommendations.
For 6 years the car drove ~ 81000 km. urban driving.
I am sure that for Car`s VW Passat B7, the business class, this is not the norm, so that every 3 years to change the main transmission nodes
In the car, the three main nodes are: the engine; bodywork; transmission.
Transmission twice out of order and cannot be repaired, requires replacement!
This is impermissible fact for a company with a worldwide name and reputation!
Сlaim: replace the defective node (clutch) under warranty.
Name: Vladyslav Tomin
Telephone number: +380952743623
Registration or VIN: WVWZZZ3CZCP065976
Summary of your enquiry/concern:
Repeated failure of the transmission.
Faulty clutch - is the fault of the manufacturer.
Claim: Perform clutch repair under warranty (at the expense of the manufacturer)

Dealership lied about my warranty approval time costing me days of work and was not honest about rental car approval. Did not tell me what was being repaired and any additional cost outside of warranty coverage. Had to pay for two extra days of car rental.
Feel Ike sex discrimination and not first time I was lied to at this dealership. Lost all trust and out financially. Warranty is what is owed to me, this repair was approved on October 31st. I was told by dealership would not be decided until Monday, November 5 seven days prior to me being told by dealership it was approved.

To whom it may concern,

Part order on a VW POLO GTI 2018, L/R door on back order, no other dealer can assist us with a door and the door is on back order until end of January, the clients vehicle is in for repair and paying a courtesy vehicle, the customer cannot be without a vehicle for 4 months.

Part no: 2GS-833-055-L
Supplier: Kassel

The part is currently on back order from the supplier in (Germany) Kassel.
ETA to the Kassel (Germany) warehouse on 03.12.2018.

Your urgent feedback will be appreciated

Regards

My 2013 Volkswagen CC only been serviced at Lafontaine since I've had this car took it in for 80,000 miles service and the service manager never looked up my service record and over charged for the service and didn't perform everything that I paid for

Hello, Corporate of Volkswagon Dealership,
I took my car in originally in December 2016 because my car was driving really slow, sluggish. Serviceman Cory Robinson informed me it was the Catalytic Converters. I explained to him numerous times I had them changed and nothing was found wrong with them. He later checked and told me it was the Timing. I agreed to have them repair it because I was told it should last up to 5 years if repaired.
The next day, I contacted them to return the car because the Engine lights were coming on and oil was leaking. I returned the car and received it back with more complications but I kept the car because 2 months had past while (Gunther Volkswagen) were working on and it was drivable.
In June 2018 of this year. I returned the car because It was doing the same exact thing I had repaired and paid $5,144.21.
My new serviceman Clifton Clarke informed me that I was told what the problems were previously (Timing Cam) and I refused repairs. I informed him I brought my car in for repairs and that's what I paid for and no work was refused or any other problems found wasn't brought to my husband and my attention. I contacted Gunther Volkswagon to email me a copy of my receipt of my bill for the original service and I noticed they added information that was not included at the time of payment and noticed they included a statement that I denied repairs which I did not. I was then given another bill totaling $6,588.76 for repairs a 2nd time for the same problem. After complaining to Mr. Joseph Healey/Service Mgr and as he continued to accuse me of denying the service (which I paid) through emails that were sent to/from Cory Robinson and myself, he determined since he couldn't find where Cory Robinson informed me of the additional problems, he would repair the car without labor.
Again, Throughout emails, Calls, and time wasted, I asked for my car back several times without the repairs and made phone calls to Mr. Clifton Clarke for a date to pick up my car from the dealership (Gunther Volkswagon). As of today, I still, have not received my car back.
my car back.
I am completely and extremely unsatisfied with the services of Gunther Volkswagon. I paid a lot of money to have my car repair and within a year and a half, the same problems occur and I have been accused of lying of refused services to repair my car. I would not want to pay over $5000 and not have my car repaired. I paid for what I was told and that was The Timing. Now, that the car is returned with the same problems, I'm informed that I refused the repairs at which I paid for.

I purchased a NEW 2014 CC just over a year ago,. Because the vehicle had sat on the lot, I have had several problems with the car, and getting Volkswagen to cover the issues, tires, windows, smelly air-conditioning, etc... Yes the car is over 4 years old, but I purchased it BRAND NEW with less than 35 or 40 miles on it. Currently, my battery is no good, dead cells, etc. The lights were not left on to wear the battery down, nor any other item which would cause the battery to run down. So I have a New vehicle that I cannot even drive. I don't feel that its fair, nor is it good business ethics that Volkswagen is refusing to replace or cover the cost of a new battery.

I spent my lifesavings to pay cash for this car, so that I could avoid these types of problems. Please address my situation as soon as possible.
Thank You
Sincerely,
ALINDA S. GARDNER

Attached is the estimate from Dean Team of Kirkwood to replace what should be in my vehicle.
The molding is attached to the windshield in this estimate. They stated that is how it is replaced.
Attached is the car data that describes what was in my vehicle when purchased.
The vehicle had the original mirror and windshield until it was replaced under R/O 8199191/2 at VW Suntrup location on S. Lindbergh, St. Louis, MO. The mirror attached to the windshield is not mine, the molding is loose on the passenger side and completely missing on the driver side.
This windshield is not mine. Suntrup used Auto Glass depot to sublet the repair.
I was given an insurance claim number separate PA 1474383 Advisor was Doug Koch.
I expected the repair to be done properly and in line with VW specifications.
No one discussed this with me, nor explained what happened to my mirror or molding.
The Suntrup VW dealership tried to charge the full deductible $250.00 without a proper invoice showing what amounted to $250.00.
That is why I refused to pay, it the work was not to my satisfaction.

Suntrup's Service Manager Mason and Office Manager Gayle Kohring (I have the letter) called me a liar. Mason demanded that I apologize to his staff for not remembering what my mirror looked liked. Other words, I was bullied.
Would Mr. Suntrup allow this customer service? Do you allow this?
I wish not to return to that location.
I want the windshield removed with whoever's mirror it is, my original mirror replaced, the windshield with the correct molding and specifications.
Auto Glass Depot should not be paid per Suntrup's Office Manager's instructions that they should.
I have every right to dispute the charge with my credit card company.
Please let me know what action you can take against this VW dealership? I'm seeking my original mirror replaced (bottom photo and part number documented on my data sheet and Dean Team estimate) and correct windshield with the molding (Dean Team estimate). Suntrup will not take responsibility for quality work and I want to know what happened to my mirror and molding.
I wish to return this mirror and windshield to Suntrup and have the windshield done correctly and my mirror order and replaced.
I have exhausted my time, trouble, and stress in this matter.
Please see the documents attached.
Carol Gaal 314-752-3955

I contacted customer care re ongoing issues with GTI 2010. I've spoken to several reps to no resolve. Escalated call to supervisor Debbie G case# 180534458 She advised there's nothing she's willing to do. To add insult to injury, she advised if I'd like to buy a new vehicle she would provide a $500.00 voucher.
I brought my to your location in Virginia Beach for diagnostics in March/2018. I was advised the intake manifold needed maintenance. After picking up car in less than 1/2 mile car broke down dead stop. Returned to dealership to be advised the injectors were now broken. It was agreed when speaking to service, damages were service errors and they attempted to repair only to return once again. one week later car stops with ignition coils being the next issue which lead to injectors again being broken. Now I'm told valves are bent, engine won't start and engine replacement is recommended for $8000.00 . I'm requesting restoral of my vehicle and or engine replacement at no cost to me.

Your attention is appreciated

Sheron Rogers & Marqus Simpsson 305-469-9137

M y complaint is regarding water ingress coming from rear door under door card and the response I received from Heritage VW in Bristol when I contacted the service department.I was made aware of the fact that they had received very few complaints regarding this fault,this i could not understand as the internet is littered with complaints regarding water leaks into interior and in my opinion there should have been a recall to cure the fault. They advised me that my vehicle was out of warranty as this is not covered by the corrosion section even though it has only covered 24,000 mls:
The solution I was told was to book it in for a diagnostic check to find the fault ,this wold be at my expense at an hourly rate of £144-00 per hour and that they would require it for at least 2 days, I consider this cost to be extortionate and unjustified and rip off to your customers.
I have however located the cause of the leak and rectified it ,it was getting past the completely useless seal around the speaker aperture where the pop rivets were the the plastic was broken in 2 positions rendering the crap seal useless, I removed it and replaced it with mastic and used self tapping to secure speaker pulling them in evenly . As these doors have never been touched before I can only surmise the damage was done during initial assembly of the components I have done both rear doors ,it took me approximately 4 hours not 2 days as required by so called expert technicians using gold plated tools I imagine with rates like that. I suggest the company should review their production and quality control method forthwith. I shall be looking to retrieve recompense from Volkswagon for my work.
I would add that I am a experienced HGV mechanic now retired and am well aware of all the antics used to fleece loyal customers. I am losing faith with volkswagon I always considered them to be producing cars of good quality but i am fast losing that belief sadly. .I would like a positive response from the company as I have been a loyal customer for many years buying new cars .
Regards .R. D. Bleaken

My car is Passat 2011,and mileage (26,600 Km) I live in Egypt, Since 2011, I am facing a lot of gearbox problems started first with losing power during driving, then feeling vibration when trying to move forward from low speed, one i heard a very loud noise and then the engine power off.
each time restart the car solve the problem , and when i contacted your service agent in Egypt at that time they told me that it is software transient problem
Last month it started making strong shakes between gear shifts, then the check engine lamp lighted
I delivered it to the (Egyptian Automotive & trading Co. on 27/3/2018 under (job No. 354391) and Owner code C37196 at Obour City - Cairo Egypt
Since that date they do not want to replace the broken parts since the car is still running, Also they refuse to write to me that the problem is solved and i am in a bad need for the car and their response is very poor
They do not care about the lighted check engine lamp, or the safety for me and my family
They advised me run the car with these problems until complete failure at any time or anywhere so you can change the broken parts
Till now they still have my car and i am ready for any query from you. Please help

Had my wife's car about a month (not exaggerated ). Got car back and when we got home found could not lock car either by key fob or buttons on door...

Good aftrnoon

I am started contacting VW finance on 20 December till January making follow up call and finally I was ignored.VW was overcharging me 4 months and I was asking a refund. VW refunded ne with R300 that wasn't enough. I will be glad I can be paid up for all these months. Im writting a complain VW ambudsman to assist me to convice vw finance to refund for all these 4 months.

I bought my car in February 2017 , within a weeks purchase I complained to my dealer about my car speakers not working (3) , I was advised to have it looked into. I went to Alan Husdon Motors in Nelspruit on the 11th October 2017 to have it serviced and they checked the speakers and I was informed that it was tampered with , and it was not VW equipment used and it would not be covered on the warranty . I them emailed my dealer whereby I have not heard anything from them.
What should be the way forward at the moment ?

I purchased a pre-owned VW Beetle from the VW Dealership in Larksville, PA. I work three jobs, and this car is my only means of transportation. I was recently unable to shut off my car, and for this reason it is not drivable. Told it needs a new ignition system installed, part is special order made to the specifications of my individual car. Part must be pre-paid before ordering, then must be assembled, shipped, and installed. Time frame I was given for this job is a week or more. In the meantime, I am without a vehicle to get to my jobs, and I cannot afford to a car rental for this period. I was told by the dealer that they have no loaner available to me. I contacted the VW Dealership 25 miles away, Kelly Volkswagon. He checked and said it was not looking good for an available loaner but that he would review possibilities and get back to me. He did not. It is unacceptable for me to be without a vehicle for this time frame and for the dealership to offer me no assistance whatsoever so I can continue to work until repairs are completed.

My car is at the service on the 28th September 2016 then on the 2nd of October 2016 the car showed a warning light of gearbox error. I returned the vehicle to Lindsay Midrand where the car was serviced and i haven't received the vehicle back. The frustrating thing is that they don't even have any courtesy vehicle and I'm the one who has been phoning them to find out about my vehicle. Initially I was promised to get my car back last week, then I was told it will be ready today 18th October and now it is still not ready.

I was denied my 20,000 mile service because I was past the 2 year mark. How ignorant is that? This is my second VW and my last. Customer service and satisfaction is no longer on the forefront of VW mind. I will make it my business to let every veteran know that I am able to reach via e-mail, letter, or in person about the terrible service and bad business practices. I will also send a letter to my insurance company that caters to veterans. I am disappointed and saddened that I have to go to this level; but I will not sit down and let this travesty go by unnoticed. If I had known VW would not honor their policy with bogus loopholes, I would have never bought another one.

I am a VW fan and I am having serious issues with regards to my VW Polo 1.4 Comfort Line. Ever since my 1st service I advised the service department that my breaks are making a noise and every time they say it was full of dust and is fine now. Apparently in April this year my breaks were replaced but hey it is still making a noise and now I am being told it is the rear lining (not sure what it means).

I then did some research and spoke to various staff in VW as well as a previous Service Manager who told me it is highly impossible for my rear breaks to be finished as the car is on 74000km unless I am using the car to spin and make donuts, which I have no clue how to do.

Secondly I requested a service history and was told by the Mooi Street Branch they cannot see the previous services as it was done by Krugersdorp branch, which ticked me off as it should be 1 system. I called Krugersdorp Branch and to my surprise they can see everything and even told me that the guys in Mooi Street are lying because they use 1 VW System. My air conditioner is also giving me endless problems as last summer I had to drive in a very hot car as there is a knocking sound coming from the front left side when it is switched on.

I was than told there is a minor leak and they cannot fix it and I should wait for this summer and if it makes the same noise I should bring it in, well it never went away. I am sure I will be given the reason your warranty expired and than I will sit with the responsibility of fixing it myself. I want my car fixed properly as I never had any issues with VW before but I am highly disappointed now and maybe I should look into changing to another Brand. I complain and complain and nobody seems to care.

I returned my lease on June 20, 2016 and Volkswagen Credit has been sending me mail indicating my vehicle has not been returned yet and they are continuing to charge me for my lease. It's already been over 2 months since I've returned my vehicle to the same location I leased it from Bay Ridge Volkswagen, and the employee never notified Volkswagen Credit that I returned my vehicle. I spoke to the manager Jorge who stated she will follow up on this matter and return my call but she never called me back. This was my 2nd lease from Volkswagen but after this experience, it will be my last. It seems like there are many follow-up calls to get me to lease a car but afterwards I am left on my own.

In 2012 I purchased a VW car in Northern Ireland at a considerable price. As you can imagine I was extremely disappointed to learn that my car was in fact part of the emission scandal. No where on your website can I find any information on how to apply for compensation for the considerable depreciation in value this has resulted in. In addition this has required me to take a full day off work to have this fixed and also to incur the cost of a 60 mile round trip. I anticipate a reply in 7 days with information on how to apply for compensation or otherwise I will be seeking legal advice. Under the conditions of sale this car did not turn out to be what I thought I was purchasing.

I would like to submit a complaint about your agent in Riyadh/ Saudi Arabia "SAMACO". I am an old customer in SAMACO since 2003, There is a problem in my car VWGAL27L38D005586, a VW 2008, which is the " Drive Shift ". I used to maintain my car regularly in the agent's company since I bought it, as well as changing the oil too, which means I have the " Good Will " membership. The piece is available in stock and its original price is 8877 Saudi Riyals. The maintenance gave me 25% off the original price while I should have a special discount according to my Good Will priority.

The new maintenance team is not cooperative at all, specially the manager of the maintenance department. In comparison, I have other German manufactures, Mercedes Benz and BMW, their maintenance department is much more accommodating and helpful. The experience I have had with the current VW maintenance department was very unpleasant, they were somewhat disrespectful and rude in the way they were handling my complain and they were also very dismissive which is very insulting to your reputation and company.

I have Passat model 2010 with only 52,000 km became out of order suddenly. I was told by ESTC Egyptian Automotive & Trading Co. That the spare part, Mechatronic, is not available and it needs 3 months to fix my car. This excessive delay to get my car fixed is unheard of. Please do something in this regard. My car will towed on Friday to service center in Aborawash Egypt.

I have heard so much from the news and from numerous lawyers letters to sue Volkswagen. I have no desire to sue anyone, I want a car that works and doesn't break down (apart) when I'm using the vehicle. I have my 2012 TDI Jetta wagon in the dealership because the trunk latch broke. I don't slam the doors and feel that the latch should last longer than 3-1/2 years. All my other Volkswagen's lasted longer than this 2012 model has. I was told by the service department that other people have been in with broken trunk latches.

They had to do a diagnostic to find out that it was just the latch. Now they have to contact the warranty place to see if the latch is covered under my warranty. My car has been in the shop for 2 days now and they have to keep it until tomorrow just to see if the warranty covers it. They estimate the repair to be $500.00 for a latch. If other peoples trunk latches are failing then I believe there should be a recall. Please advise me of why the newer cars are falling apart while the older cars are still intact. I'm thinking that Volkswagen is not the company it use to be and I should see my Volkswagen's and go with ANY other dealer but Volkswagen.

I've moved from Virginia to Pennsylvania a year ago I have yet to receive anything on the emission system stating what I need to do please let me know what I have to do in order to get this fixed. I have received several letters from lawyers wanting to help but I wanted to go through Volkswagen first.

I bought my 2011 Touareg from the dealer in Beirut and the guarantee ended in April 2016. 3 weeks ago I was driving with my family and I heard a noise in the front of the car. I called the road service and they adviced to take it to the service center. After 10 days in the service center they came back to me to say that they should open the engine to know what was going on. After that, they came back to me saying that the Touareg engine needs to be changed which was a big shock for me. (knowing that is was the second touareg I own). Today I received a call from the dealer saying that VW will cover 50% of the cost of changing the engine and I will have to pay more than USD 7,000, (knowing that I’m still paying the installments of the car).

The situation is really shocking, how the biggest engine at VW will have this damage knowing that I have never in my life change oil other than at the dealer. I have never added even water to the car other than the dealer. the car was at the dealer 2 weeks before for a full service checkup and it stayed there for a week where they changed the water pump. I kindly need to ask for a contact to talk to and give all the details because the situation is not acceptable.

I drive a Polo Vivo Maxx which was due for its 2nd service (45000km). I made the booking in Kimberley for Friday and thought it was actually quite convenient as there was a noise whenever I turn the steering wheel. I was in no rush to get my car back because it was the weekend and due to the amount of traveling that I do for work during the week, I prefer to not leave my house if I can help it. I received a call at 17:10 to say that my car my car would be done at 17:30. I arrived at VW around 17:40 and and only left there around 9pm as my car wasn't even close to done when I arrived at 17:40. It was raining so I was promised that I could bring it back on the Monday for a wash.

When I drove my car again on the Sunday, I quickly noticed that it was pulling drastically to the left and had a very noticeable knocking sound as if one of the wheels were flat. I went back on Monday and they were "too busy" and "fully booked". I decided to be understanding about it so I then made a booking for the Tuesday morning. I took my car back the Tuesday morning and it was only seen to late the afternoon and wasn't even worked on. They reckoned the car just needed wheel alignment and the rude lady who was apparently the manager said I should take it in somewhere at my own expense to have it done.

After 3 days of not being able to work, having to constantly be on their cases for updates and only got lies, my car is still not fixed, I am now forced to travel with it in the condition that it is and "the slap in the face" of everything, my car is ridiculously filthy inside and out. Please help me, this is not right and very unfair. I don't understand why I was treated this way because I really feel victimized. I can't even say that I was rude to anyone about this yet I am pushed aside and left out like a dirty dog with no resolution on my repair/service.

I am waiting for 6 days for my car to be repaired. I am phoning no one is attending to me. They take my cell no. and say will call back but they dont. I have not been given a company courtesy car whilst im paying my full instalment without a car.

I took my VW Polo in for a service to Barons PMB on the 18 March 2016. During my booking, i requested for a female service adviser since I did not want to deal with a male. I was appointed a female adviser. It was the vehicles first service and I also wanted the tires balanced, aligned and rotated. Upon arrival at the garage, my service advisor was top busy to assist me and as a result another lady helped me. I noticed on the job card it did not state anything about the alignment, rotation and balancing so I further informed the lady helping me.

When I got home, I phoned my service advisor to remind her to have the tires rotated etc. At 9 am the service advisor phoned and told me that the vehicle was ready for collection and I then asked her if the tires have been rotated etc. And she then said oh she is not sure and will et back to me. She did not get back to me. At 1pm I went to the dealership and the service advisor asked me how may she assist me and I told her I was there to pick my vehicle up and is it ready. She then said yes its ready and she had it brought out front. She did not phone and inform me my car was ready. I drove my car out the door into the parking lot and I noticed a small dent were the paint was removed. It was almost as if a spanner hit the car.

I drove the car back in and asked the service advisor to have a look at it. She then got the foot out and, guess what, there was no footage of the left side of the car. A man with his shirt out of his pants rudely walked over to my car with a magnifying glass and shouted at me and told me that it is a old dent with dust and rust. When I looked through the glass I saw no such thing. He then got rude with me and told me he is only doing me a favor and he walked off. I saw the service manager and said to him I got a problem and he said to me rudely that there is no problem he has already spoken to the guy with the magnifying glass. I then told him to have a look at the car and this is not acceptable.

He did not want to give me a chance to speak and I said to him ''is this how VW Barons treat woman''? He then had a look and said out of goodwill they shall repair it. What goodwill when it was their mess up. I wanted to speak to the dealer principal but he was not in.

I left my details with reception and until to date he has not even phoned me. Makes me wonder if this is the type of management they have that leads to having poor workers with poor service delivery. My car also had grease on it and apparently it's just a courtesy car wash so what type of wash results in grease on your car? I have opened a case with VW head office who also was not very efficient. My main issues are: why do you not accept responsibility when you are wrong and why treat woman as if they are stupid. I was treated in a terrible manner and I am disgusted. I shall never go back to this dealership. I rather drive to Durban.

My vehicle Vw polo Blue Motion was taken to Vw Pine Street in Durban on the 22/03/16 last week Tuesday. I was told that the only booking available was the Thursday the 24/03/16 so I left my vehicle there as it needed repairs with the clutch. When I followed up on the following Tuesday due to the long weekend being easter I was told by my service adviser that there was a waiting time to get in the part. When I followed up on Wednesday I was told that the part was still not there , I was very cross and told my service adviser that I need the car by tomorrow as it is almost a week with you'll now.

So the next day being Thursday I called around midday to follow up and was told that I can come in by 1 7h00 to pick my car as it would be ready. So at 16h 30 i Called to check and was told to come in to pick my car up. When I arrived there I was told by my service adviser Tiffany that I must take a seat as the car is not ready and will have it in a little while. After waiting for about 20 minutes. S

he then comes to me saying that the car is not ready as they have order the wrong part. In the first place she should have not in convinced me as to come there and then leave without a car. The following day I was told that my car is ready to pick up. Upon arriving to pick up I found that the windscreen of the car was cracked the back bumper scraped and the bee sting a ariel missing. I told that to Tiffany my service adviser. She told me that she need to make a report to management and that she will copy me on the email.

She was also very rude as she was not giving me a chance to speak as well as saying me but really because at first I only notice the windscreen cracked but after reporting it to her and going back to the car notice that the ariel missing then check around the whole car and found that the bumper was scratched. There is still a further fault as after I left I found that my windows does not automatically opened. I would appreciate if I can get feedback on this as nobody has contact me from there since and have not been copied on any email.

How unfortunate for Santa Fe, NM VW customers that Garcia Motors took over the dealership. I recently had my car serviced and within a short time I had trouble starting the car. I returned to the dealership and found the battery cable was quite dirty. The shop manager did promptly find a mechanic to look at my car. When a request was made of the store manager and shop manager as to who serviced my car no follow up was made. The store manager said he would come over to the service department but I never saw him. No follow up call to me was ever made. So different from the previous ownership by Premier Motors where customer service was a top priority. PM's staff was courteous and very helpful. I truly like my VW Passat but will have second thoughts about purchasing another if this is the type of service Garcia Motors provides.