Walgreens Complaints Continued... (Page 3)

My wife called to check on prescription at Walgreens. They have been giving her a run around for a week on finding prescription. They said they would handle it. They called back and when they could not speak to her because I said she was busy and could not come to phone and I would take the call, the caller by the name of Ratasha started with an attitude and said they could not solve the problem and we could look else where if we wanted to but possible the prescription would come in. When I said we have been waiting a week the attitude got worse and she stated it would be in Monday thank you and hung up with out waiting for a response. I called back and the same person when I asked her name said I was rude and shouting which was never the case and gave more of an attitude. I tried to have a conversation with her but she said she was busy. I was treated like donot bother me I am Walgreens you are a problem customer.

This a.m., Sunday 9/20/15, we visited the Walgreens at 12000 Princeton Drive, Huntley, IL 60142 to have have a prescription filled about 9:20 a.m. We were told the prescription was sent electronically to another Walgreens on Reed Road, Huntley. We requested the prescription be transferred to this Walgreens? OK. However, this Walgreens (Princeton) does not have the medicine available? Requested the pharmacy to inquire that the Reed Road store had the medicine. YES! While exiting the store (Princeton) we were summoned back to pharmacy by loud speaker. We don't have the medicine either? As all of this was going on we were told the pharmacist was making phone calls to locate the medicine. About 1/2 hour later, after numerous requests of what is going on we were told they could not find the medicine at other Walgreen locations.

Now, another 10 minutes later we requested that the pharmacy call the Walmart across the street to ascertain if they have the medicine available. Customer service less than attentive. Informed store manager who responded that Walgreens telephone system takes a long time to get through to other locations. A multi million dollar corporation and a telephone system that doesn't work to the advantage to the loyal customer? Suggest the pharmacy under the control of the pharmacist and store manager, be advised that their customer service requires an attitude adjustment! (While all of this was going on another pharmacy customer became somewhat irate at the length of time and lack of interest shown by pharmacy staff). Walmart filled the prescription if 15 minutes.

This is the complaint I filed with my employer. The Walgreens pharmacy at 1305 S Greenfield in Mesa was SO SUPER RUDE to me when I called that I am actually shaking. I explained that I am a nurse that works for ____ Residential Drug Rehab and we are trying to fill some prescriptions this evening, and the pharmacy person, his name is Medine or something like that, basically treated me like I was a drug addict trying to plagiarize orders to get medications, and told me that they would not fill any prescriptions for me unless I brought in a hand signed doctors order, or had an electronic faxing system and assured me that they had never filled a prescription for us.

I explained we do have an electronic faxing system and that was what I had sent the order through, and that is the system we always use and it has always worked at which point he turned away from the phone and said, "Now she's saying we fill prescriptions for them all the time" like he was mocking me to his coworkers. On top of this another client is irate that her 10mg of Zyprexa is unavailable and also demanded that we fax it to the Walgreens, her order came out looking odd and the pharmacy guy said he didn't have time to help me with this and hung up on me.

I pulled my back, and suffered excruciating muscle spasms. Dr. Norman's office called in a prescription for a muscle relaxant, last Friday AM. Walgreens called me that they could not fill it due to insurance (Medicare), but that they were working diligently on resolution. As of Monday, 8/17 I got the same automated message, with no update. I was unable to speak to a pharmacist. The price of the much needed drug was under $20. When I went into Walgreens, I immediately offered to pay for this drug. Only then was it filled. If Walgreens were a true friend, someone would have called me and offered me the option of paying, intervening over a week-end of physical misery.

I have been a Walgreen's customer for many many years and was delighted when a store went in about 3 miles from my house. Use it for everything. I have been buying all of our vitamins there but Imagine my dismay when I purchased Ultra CoQ10 for my husband for the umpteenth time at the price of $41.99 and discovered just by accident that it was sold at Walmart for $28.99.

Same brand same everything. So very disappointing. I have the photos to prove it. And I have since found it cheaper everywhere else among a few other things that I thought I was getting for a good price.. Will not be purchasing any of my vitamins at Walgreens any more. It will have to be a really good bargain that I have checked out thoroughly before I do. Same goes for most make-up. It is cheaper at Walmart also so will not be buying it at Walgreen's unless really good deal.

I love Walgreen's but now I am beginning to wonder about quite a few things.

The store you have on Butternut and James in Holland MI has a lot of problems. I have been going there ever since you opened. I live right across the street, I have lived there before you even built that store, in fact 25 years. Every time I go in there lately there are so many new employee's and they are to young to sell alcohol and they are at the register's all the time; so you have to look at every other counter including cosmetics, photo and even the pharmacy to get checked out.

This was not a problem 6 months ago. I also get phone calls from your automated services that tell me I have a prescription ready and when I go there they say there is nothing for me. They keep hiring people that can not check you out because they are to young. I think you should start paying your workers more money so you attract more people that are able to handle selling alcohol, on top of that the pharmacy has went to far down hill it is not even funny. I have been going there for the 25 years that I have lived across the street, because it is so convenient for me. I think you need to look into changing who you hire and what age they are. I have worked in the customer service for many years, as my parents have owned 4 restaurants and the other places I have worked for.

I have a degree as a paralegal and also 3 years of business management. I work at a Country Club and managed there to. I am not the only one that has said this about this store. Please look into what is going on at this store and make some changes. I knew almost everyone that worked there by name and the same for them. Now it is a really big mess and you need to do something about it. Thank you for listening to me and hopefully you can correct this problem soon.

I had just had gum surgery and took the prescriptions to be filled to the pharmacy. I told the girl who waited on me that I had surgery and needed the pain medication as soon as possible. Should not have been a problem as I was the only person waiting. She told me it would be 20 min. As I sat waiting the pharmacist got on the phone to order lunch. There was a new menu and so the pharmacist had to talk about what was on the menu. After 25 minutes I went up to the counter to ask how much longer it would be; and as I stood there I saw the girl that was counting out the pills drop one on the counter and then pick it up with her hand (that had just handled money I presume) and drop it in the bottle.

I asked the pharmacist if that was my prescription and he said yes. He said pills often drop on the counter often and are put in the bottle and that it happens everywhere. I demanded a new prescription and that he fill the prescription. He did. He said the girl is the counter of pills. Why couldn't she be the one on the phone ordering lunch and he--the pharmacist--fill the prescription? He was wearing no name tag and I asked his name and with a snarl he replied--Nate. This is not a clean environment. I do not expect dropped pills to go in my bottle.

Nate said if it had fallen on the floor that would be different; but, it just fell on the counter. But what about the girl's dirty hands picking it up? And how can a girl with no training be expected to count out pills and can it be from the correct bottle? It scares me enough that I think I should change my prescriptions to another drugstore.

My son was wrongfully fired from Walgreen's over an issue with cups at work. A girl named Molly at the Ava, MO location is lazy and is not a good employee. She told my son that he didn't have to work on days he had to work, and in November of last year we went in to have lunch and Molly was washing dishes in cold water, and kept staring at us while eating. It made for an uncomfortable experience. I won't be coming into that store again due to her behavior. Secondly, everyone liked my son's disposition and I feel that he was wrongfully terminated.

I'm not in a good mood but will try to relate my many negative Walgreens experiences as best as I can. If this were just one experience I wouldn't bother but it happens most times when I shop at Walgreens. (I try to limit my stops). I usually drive by the store before I shop to see how many cars are in the lot.

Tonight there were only 2 cars so I figured I shouldn't be ignored and shouldn't have to waite. I had to pick up a prescription from the pharmacy. I received a recorded message the day before that my prescription would be late and would be notified when it was ready. I waited a day and was not notified. I stopped to check. There was one customer in front of me and her, the pharmacist, and the clerk were all having a discussion about anything and everything. I thought it might be a family reuinion.

When the customer finally left, the pharmacist quickly ran to the back to be out of sight. The clerk ran to the window looking for a possible drive-up. Either employee had the least bit of concern that I was standing in line for some time and would like to be waited on. I voiced my displeasure but they didn't seem to care. I left with part of my prescription being filled. I'm still missing part of what my Dr. ordered for me.

I'm too frustrated to return. I'll just tell my Dr. that Walgreens didn't fill it and didn't tell me why. This happens to me every time at this store. Maybe they just don't like me. Going forward I will find another pharmacy to fill my needs. I'm done with Walgreens and will not shop there again. I know I am only one customer and no big deal. I just had to let off steam. Maybe you could relay to your employees that they receive a pay check because of customers like me.

Walgreens Hickory Hill and Knight Arnold Roads Memphis, TN. It's so obvious Walgreens pharmacy can't handle the sales volume
and they don't have enough employees between approximately 4:00 p.m. to beyond 7: 00 p.m. I brought my prescription up there about an hour ago. It still isn't filled and most likely I'll have to pick it up tomorrow after work instead of taking my medicine tonight like I'm suppose to.

They wrongfully are glad to make their customers wait 45 minutes to one hour and longer. This is terrible. This is one of the worst. Today is Thursday May 2, 2015.

Since the head pharmacist left Ontario, Oregon, in December, the service has been getting worse. They say they have not gotten prescriptions from doctor. After calling the doctor they said they had sent prescription but they would call again. Then Walgreens said they are out, then half hour later Oh we have it.

Also it takes 2-3 hours to get prescriptions filled. When are they Ontario Oregon Walgreens going to get a new head pharmacist? I do not want to change where I go. Some of the staff are really trying hard to help, but there are a lot of new faces that do not seem to care.

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Pharmacy was awful in checking insurance information. Had insurance call them and still they refused to call a number that was asked by them. Insurance company even told them they were contracted to call for verification. Manager at Walgreen's refused to call or make any Attempts to call the number provided by insurance. Had to take my prescription else where. All together really BAD customer service. Walgreen's on bulverde/Evans rd. San Antonio . this was our first time and only time I will ever go to this Walgreen's.

First of all we will never shop at a Walgreens again. We have been dealing with Walgreens for over 30 years. This Walgreens here in New Port Ritchey is the WORST Walgreens ever. They are on Main Street and Rt 19 here in New Port Ritchey Florida. They are not friendly to deal with. and getting meds is the biggest joke. I had to get a scrip for my meds to get filled and I live one block from this Walgreen but, because my doctor is 15 miles away that wrote this scrip they won't fill it. They told me I had to drive 15 miles to Hudson to get this filled. I am getting ready for back surgery I can't ride for that far. So we are going to have all my husbands scrips filled now at CVS which is 2 blocks longer for us. This is just the many things that have happened to us. This is a horrible thing for me. I am in so much pain with my back. This Walgreens doesn't have enough people to wait on when someone is getting their meds. We went to the Walgreen is Fort Meyers we never had this kind of problem. We hate this Walgreens in New Port Ritchey it should be out of business.

I have a complaint about a pharmacist named John ? ( refused to give me last name) my first incident happened 3/5/2015 evening when he took it upon himself to call my prescribes, an physician asst. and tell her that was too much pain medicine for me and she canceled one of my scripts, I had to wait 5 days to get in touch with her to get my meds, when I went to fill it, he was looking at my prescription and talking on the phone for a long time, I asked if he was going to fill it he said"I don't have to fill anything I don't want too". I took it to another Walgreen's that had no problem filling it. My 2nd complaint happened today 4/7/2015 at 1:00pm when he seen my prescription, he said they were out of stock when I asked if they could order it, he said no, when I asked why, there was no answer! This store is located at 251 Cumberland ave. Morristown, Tn. 37813. I have been using this pharmacy for 6 yes and have never had a problem..please reply to this complaint

I went to Walgreens(Richmond Road, Lexington, Kentucky) on a Sunday evening for some OTC medication but needed to ask the pharmacist a question about it. When I went to the counter another customer was waiting there to pick up some prescriptions and the pharmacist was on the telephone. I waited for almost 10 minutes before he got off the phone and waited on the woman ahead of me. He was friendly, not in a hurry and made small talk and took what I felt was an unacceptably long time checking her out. By this time I had been there waiting to ask a question for more than 15 minutes! Just before the woman ahead of me was finished, a car came up to the drive through and as soon as he finished with the woman ahead of me the pharmacist said "I'll be right with you" and went to wait on the drive through and left me standing there!! They had questions and he was looking things up for them so I just left and went to a pharmacy that actually has customer service.

I am a dentist of 33 years & used Walgreens' Rx extensively throughout my practicing years. Change of medical insurance always reeks havoc when it comes to filling Rx & hoping the pharmacist processes the insurance properly. I have had a RX for fentanyl patches for 4 years now. The refill of my Rx has been a nightmare with walgreens' pharmacists. They don't process the same from pharmacist to pharmacist even thought the same Rx. Too many things to discuss here. Need someone to contact me for telephone consult.

I had a prescription from my eye doctor for Betamethasone Dipropionate Ointment USP. Dr's office asked where to call the prescrip in to. told them Walgreens at 11420 S Fortuna Rd, Yuma, AZ. previously had a prescrip filled for a similar ointment. came in a small tube, very moderate price. this time, they rang up a charge of $83.99 and handed me this tube as large as a tube of toothpaste! I was so shocked. said what is this. was told this is what was ordered. I paid for it and left. should not have, I guess. well, I did call the dr office and they said they did not order that large of a prescription. I feel that Walgreens Pharmacy took it upon themselves to sell me a far greater amount than I needed - for a hugh increase in profit.

I took three rolls of film and request a CD only, no photos. One roll of film was black and white film. All three rolls were accepted by Walgreens. Today when I went to pick them up, I was told. We are sorry, it was a mistake to accept the black and white roll since we can't process them. In the envelope was a rolls of negative paper with nothing on them. Of course there is no way to ever replace photos that were taken on that roll of film. Terrible customer service. I guess the person taking the order could not read the label on the roll that clearly stated it was Black and White film.

Tried last year to set up my pet, dog on Walgreens RXpet program. The big scary blond behind the counter didn't understand or even know there was such a program. She was very rude and tossec my dogs prescription of insulin on the counter and said do you want it? I said NO! For some reason I drove 10 miles to another Walgreens near where I work. Well I met a shining angel' no kidding that seemed like an expert at everything. She set us up and thanked me for coming in. Problem here is I have been back every month for a year now and I've never seen her again. I have been mistreated at least 10 out of the last 12 visits and have determined that Walgreens must be a terrible place to work and the people they are anle to retain are WAY "Under" qualified to deal with the public. Note: after the last refill on 3/4/15 which the price increased 28% and no one could explain why I received a new e-mail on 3/6/2015 saying that that same refill was eligible for refill? Crazy and scary that people like this are in charge of something so important.

Went in to the Walgreen pharmacy to get a prescription filled. I gave the prescription to the the pharmacy tech, she put the information into the system. I noticed the foreign pharmacist looking at me and looking at the prescription several times. I was wondering what was taking so long and why he kept looking at me strangely. The pharmacy tech finally called me up to the counter to tell me that the pharmacist needed to verify the pain medication the following day and could not fill the prescription. I asked what the problem was and his response was, " its just a routine thing". I immediately became angry, I am in pain just had a knee scope done and you want me to wait to get pain medicine until tomorrow. I am an 49 year old African American professional female, not a drug addict trying to get a fix. I always use Walgreen's to fill all my prescriptions, and never had an issue.

I took my prescription to another Walgreen's less than 2 miles away, they filled my prescription in less than 15 minutes, didn't ask any questions. This occurred in at Walgreen's in Cordova, TN 38016 at the corner of Hwy 64 and Germantown Pkwy. I called back to the store and asked for his name, I am going to file a formal complaint against Ra0j Cegu, for his unprofessional behavior.

Pharmacy Manager (Martin) in Liberty, Mo. Refused to refill my perscription on date that was on my bottle refill, very arrogant and we had words this is not the first time I have had issues or listened to other people arguing at this Walgreens location, I will be transferring all my perscriptions! customer service horrible and the fact that the managers are suppose to be setting examples not acceptable as a customer service. Manager AVP I would fire all the managers as the story is now tainted!

Today I went to the Walgreens located Jefferson and Main in Newport News, VA. I purchased several personal care items and attempted to use coupons. Two of my coupons were for buy one get one free shampoo products, the cashier took my coupon, range up the products and then changed the price of the coupon from 3.99 to 2.74. I have never had any facility change a price like this..including other Walgreen stores. When I questioned the cashier about this she was very short, rude and to say the least..embarrassing.

I also had 2 coupons for Brut deodorant, I offered both my coupons and the woman told me I could not use both coupons because it was a BOGO offer. I know that it may seem like a small complaint and a small amount of money, but I was embarrassed and feel that this was against policy. I did not see the manager around and I was so uncomfortable dealing with this woman, that I did not want to be in the store any longer than I had to. I will not be returning to this Walgreens ever. At one time, I thought Walgreens was one of the better drug stores in the area, after today's experience, I will find other options for my prescriptions and personal needs.

In sept2012 I walked to Walgreens in 113 degree temp. I got there I passed out I went inside from the drive Thur to cool off. I walked around waiting on the script they were getting ready. I feel like I was going to pass out again I went to pharmacy to see of my script were ready.

They were giving me a run around well I want to buy some candy incase it was my sugar level well the kid ask for my I.D so I gave it to him. Well I guess he was confused as to what I wanted he keep asking for my I.D I explained I just want to buy the candy cause my sugar might be low. I said forget went to the front I went to pay with debit card she ask for I.D .

I laid it on counter I guess she didn't see it she asked again so I showed her it rejected it again so I went to the A.T.M to check balance. I feel like I was going to pass out & have another seizure so I braced myself against the A.T.M seeing my vision was going in &out.

The next thing I know a cop is there giving me all kinds of greif. I went to jail and had seizures the whole time. Also someone died in the parking lot an was there for hrs without medical help that could of saved his life... IM taking this to the press and sueing your company there is witness to how I was abused in jail.

The Walgreens Store Manager in Boise Idaho located on Fairview and Milwaukee location is a real jerk. He is this young cocky arrogant kid that expects customers to call him by Mr. I hear him talk down to employees at the store I hear him be rude to customers who have to return something. I had a complaint and it was about him and he made me leave the store. My complaint was he was being very rude to the cashier in front of me and several other customers in the store. This kid should not be a manager of a store if he can't be respectful of his employess. Due to this arrogant manager I will not shop at Walgreens ever again.

I have been a Walgreens customer for several years but no more after tomorrow. I was in the Elizabeth City N.C. Store last week to pick up a prescription and saw Loreal make up products on sale so I picked up a couple. Of course when checking out, both rang up at full price. The manager totally ignored the cashier that paged her to resolve the issue. After waiting 25 minutes I went to the photo booth where she was just talking to another employee. Today when trying to pick up my prescription, they had filled the wrong one so I'm waiting for 25 minutes again. I guess you have too many customers and service has gone away so in turn I will take my business elsewhere too!

Is it common practice for your Pharmacists to throw back a pain meds perscrption at a Cancer patient and tell them they don't have the product and refuses to order/fill it?? Ihave had Cancer twice and currently dealing with Arthriris AND hiv. I do not appreciate being treated like some fool with nothing better to do but spend my waking moments being chased out of the Pharmacy. The location is congress ave , boynton beach fla. The person who should be repremandeds name is Gabby. I'm contact6ing an Attourney to see what my choices are, if I don't drop dead from my ailments in the meantime.

Today I called my Pharmacy (located on N Linder Rd in Meridian, ID 83646) and asked them to remember to order my RX because I cannot use the generic brand. I need the Fentanyl transdermal Patch 100 mcg/hr MYLAN brand. I was told that they do not carry the Mylan brand. I stated that we had received the Mylan in November and need them to order it for my December 14th pick up. I was told that they would submit an order on Wednesday and they won't know until Saturday if they were able to get the Mylan brand. They said that the warehouse ships them specific drugs each month. I told her that they needed to notify them that they have a new customer that will be getting the Mylan brand every month. She seemed to think that the could not do that. I would like to know why they cannot get what they order. She was not helpful to me and her attitude was one that told me she didn't want to deal with it. You might say that I should just go to another Walgreens. We did, we went to three and none of them had the Mylan brand in stock.

i went to the drive thru last thursday dec.13th to pick up my pain medication i had called it in that morning and was told it would be ready in 30 mins. i didnt arrive there until late after noon i had to wait 15 mins. before i was waited on only to be told it would be anther 10 mins.

before they would fill my script. they kept reminding me i was filling it a week early the reason for this is because i just went thru major emergency surgery and was in alot of pain. they did not want to hear my reason why, so i had to drive around the building as not to hold up people behind me.

when i got back in line and got up to the window again i asked for my perscription again the lady proceeds to calling me sir I correct her saying I am not a sir I am joan van kuren , she replys oh sorry sir by then I am throughly upset and in pain and just give up.

I will be seeking else where to get my medicine if this is the kind of treatment I have to look forward to from your company in north highlands cal. on madison ave.

My mother goes to the Walgreens on the corner of Schaumburg Rd and Springsguth Rd in Schaumburg IL for Accu Check test strips. We have gotten her test strips 4 times and 2 out of the 4 times she has been asked to pay. She has Medicare insurance, Part A, B & D and has medicaid insurance. We were asked to pay $31.28 the first time and now $15.28. The first time I was asked to pay the $31.82 I spoke to someone and they said they would contact medicare. The second time I spoke to someone the girl was nice and said she would run it through manually. She did and it come out to zero payment. This time(12/8/12) I spoke to a man and asked him why there was a cost and he could not say. I asked him to run it through manually and he was rude and said we did it the same way as the last time. Many elderly live on fixed incomes and should not have to pay for things out of their pocket because big business can not get it right. I work for a doctors office and call Walgreens for many patient prescriptions. Walgreen keeps you on hold for long periods of time when calling in new RX for patients. When Walgreens doesn't have a medication in stock that the doctor has ordered Walgreens doesn't tell the patient they call the doctors to prescribe a different medication. Walgreen tells patients that they have called the doctors and the doctors office has not gotten back to them. When in fact that is a lie. I will no longer continue to have my mothers Diabetic supplies filled at Walgreens. Walgreens you have forgotten that you are not the only business in town that fills prescription. There are many others (Walmart, Osco, CVS, Target, Costco,etc.) that will do a better job. Walgreens you have forgotten about the little people and have gotten to big and make to many mistakes for me.

On August 30th 2013 I requested a pain medication refill, that has to have Dr's approval. I called Walgreens on Sat. and was told the Dr.'s office did not return their request. This was labor day weekend, so I waited till Tuesday to ask if they had the Dr.'s approval yet. I was told No again, but they would resend it. Wednesday morning I called Walgreens, and again told there was no approval sent. So, I called my Dr.'s office, and they said it was approved on Friday, and approved again on Tuesday. I called Walgreens again, this time speaking to the pharmacist. She told me they were out of the medication (hydrocodone) and it was their policy not to even request an approval from the Dr. till they had it.

Big lie, she also told me that they were expecting a truck tomorrow, Thrus, and maybe it would have the medicine or maybe it would be Friday. And besides that as of Jan. they would no longer be carrying hydrocodone. She let me know that she was a rotating pharmacist, so she really didn't care (that was in so many words). Told me to feel free to call another Walgreens and see if I can get it filled. So, I did, I live in Claremore Ok, and had to drive to Owasso Ok, my prescription was filled no problem. They no trouble finding the Dr.'s approval. I am having a knee replacement very soon, and then I may be facing a hip replacement not that it's any of your business. The Walgreens in Claremore did the same thing to me last month, it took 4 days after my Dr.'s approval to get my meds.

The Walgreens in Claremore is the most hectic, people running around not knowing what's going on, it's a mess. When I wait in line for medicine everyone in the line complains about Walgreens. I tried to get a flu shot there last year, filled out their paper work, and after no one ever looking my way again, I just threw it down, went to Walmart got my shot and it was a lot cheaper too. Oh did I mention that I got a call from Walgreens, Claremore this morning saying my medicine was delayed. Kind of stupid when it's already been refilled. You may think I am just mad, and I am, but everything I am saying about the Claremore Walgreens is the truth. I know CVS is going build in Claremore, and all of my meds scripts will go to them. Several of my friends have already changed there's to CVS in Owasso.

The check out clerk said she could not accept my debit csrd as payment for y selected items. I have a straight debit card, but not a credit/ debit card. I am a frequent shopper a Walgreens and i have never had a problem using it previously. The cleck looked at my card and said I could only use it to withdraw money from an ATM, even though I said I had purchased others items at various stores yesterday without a problem. I finally told her to take the items back and I would buy the items at a different retailer.
I asked if Walgreens has changed its policy, as I know there are some stores who do not accept a straight ATM card. The question elicited no response. If that is the case, I would undestand, but , if so, the employees should be made aware of policy changes,

Thank you very much for closing the Drug Warehouse near our home and forcing me to use Walgreens. I hand walked a precription into the Walgreens @ 701 W Houston, Broken Arrow, OK 74012, on 10/8/12 received a recording three days in a row stating that my prescription was ready and everytime I went to the pharmacy was told it wasn't ready. I talked to a different employee everytime and was assured that it would be ready the next day. The last time on Thursday, 10/11/12 was told it would be there when I got off work. Again, it wasn't. Was told it would be ready for sure at 11:00 A.M. on 10/12/12, I even waited until after noon to go back, again it wasn't ready. I'm sorry to say I blew up marched out of the store and will not be using Walgreens. I feel I was very patient for the four days I gave the pharmacy to fill my precription that I have filled at Drug Warehouse for a year with no problems. In relaying my story to friends, I found I'm not the only one with issues of incompetency at Walgreens pharmacies.

This Walgreens never has any meds. It always take 2-3 days to get any prescription filled. It never keeps any meds in stock for customers. I had 1 prescription they told me to go to another store to get cause they wouldn't fill it. I went to another Walgreens and had it in 10 mins. It's a shame I have to drive 30 miles out of town to get the prescription at another Walgreens!!!!! They never get it right. Today they forgot my insulin. I am tired of giving this Walgreens my business.

On 2 occasions I've been to Walgreens located on 121st St in Parkland, WA. Two separate individuals waited on me. Neither of them were friendly. I expect more from professional people. I am unimpressed and may take my business elsewhere. A courteous greeting with a smile would be nice.

I was waiting for my insurance company to a prove my medicine so went ahead and purchased at Walgreens two pills that cost me $89.00. Two days later my insurance company approved my prescription. Walgreens did not want to submit the 8 pills they only submitted 6 pills to the insurance company because I had payed out of pocket for 2. I was approved for the 8 pills! They didn't even want to call the insurance help desk so I payed $89.00 plus $30.00 copay for 6 more pills. Walgreens pharmacy was no help at all!

On Thursday, January 09, 2015, my pain management doctor namely Dr. Jonathan K. Lee, Arrowhead Orthopaedics Facility, 15095 Amargosa Rd. Ste. #106 Proscribed me some pain medication consisting of 90 tablets of 30mg Oxycodone. On the same above-mentioned date I took the prescription to Walgreen Pharmacy to get it filled. I was told by an employee that they would have to call my doctor to verify the prescription. So, I left the prescription there and returned on Monday, January 12, 2015 to check on the status. when I arrived it took them an hour to locate my prescription. I was told it was filled under my first name as opposed to last name. after all of this commotion I was told I needed an additional authorization from my insurance carrier. On Friday, January 16, 2015, I returned with the requested additional authorization. Again they refused to fill my pain medication prescription on the predicate another employee documented on the computer it failed to meet Walgreen's requirements. I inquired what requirements did my prescription did not meet? I was told that they could not reveal that information to me. I have been wrongfully deprived of my pain medication and subjected to unreasonable pain and suffering due to prejudicial measures performed by Tia Tran, Rph, Pharmacy Manager at the Walgreen's establishment located at 1301 W. Baseline Street, San Bernardino, CA 92411.

i seen one of your managers at a store i was in the other day, and they where taking a few items to the back and didnt pay for the them. Then I seen this same person go outside in her car on break and smoke a joint on the premises. This same person I have seen use profanity towards other employees while customers where watching. This same employee when she goes outside to smoke a cigarette she stands right next to the front door where customers come in and out at. her name is tj and she is a black woman.

I can’t believe that it is near impossible to compliment someone at Walgreens. Assistant Store Manager, Mindy went so far beyond exceptional customer service that the top brass needs to hear about it. But apparently Walgreens is not concerned about the employees that exemplify outstanding customer service, just the ones which make people angry.

Sanford, NC
Horner Blvd. Store

I hate to complain because I know how difficult the pharmacy department can be. But due to several illnesses of 2 family members, I have found myself at my local Walgreen’s almost every day this week. Each time there is both a line of 5 or more cars in the drive thru (which i give up on) and at least 3 people in line inside the store with only one or 2 people helping the customers at the counter.

Many times I will wait in line just to drop off an RX. Several of them new due to recent illnesses. In one case today (which prompts me to write this email), I had some intense oral surgery at my dentists’ office. I left with 2 new RX’s to fill, one for pain, which I really really needed. I waited in line at the pharmacy inside the store.

By the time it was my turn, my dentist’s office had closed by 8 minutes so the pain medication could not get approved. I have to now wait tonight, in pain because this Walgreen’s store is completely understaffed and ill equipped to handle the demand. I suggest a line for folks just dropping off RX and one for picking them up at this store.

On January 14, 2013 at approximately 2:30 pm I decided to try the Walgreen’s just out side our gated community which is located off Kings Hwy and Rampart, Port Charlotte, Florida. I thought it would be easier to run to the drug store that was 2 min. away instead of fighting all the traffic on Kings Hwy. going to Wal Mart. I have been taking percocet 5-325 off and on for some 40 years. I was severely injured in Viet Nam. I gave to script to the Pharmacist, after waiting for 10 min. he stated that he was not going to fill it, I asked why not, I have been taking it since I was in Viet Nam, he said that 240 pills were to many pills, and that I should not be taking this script, (He knows nothing about my medical history) he further stated that Dr. Memon does not know what he is doing by prescribing this medication for me. Then he accused me of selling the pills, I then took my key chain Walgreens card and tols him to shove it where the sun does not shine. I am also going to file a complaint with the Medical board for practicing medicine without a license. I am also going to inform Dr. Memom of the slnderist statement made by your employee.

This Saturday i stopped by a Walgreen s located on the corner of breed st and Cesar E. Chavez ave in los Angeles well what happened ws the following , i was looking for for a gift fue a little boy so they had a special in were you buy 2 toys and get 3rd free.. well I got two for him and one for my daughter when i got to the register to pay i nicely asked the guy cashier to explain the special offer to me so here did, but i had taken an extra toy car ., so he scanned everything as he explained . so o told him to take out the extra car i didnt wanted it, well he did take it out but still got charged for it. i never check my receipts but as i sat on my car i ws wondering why I got charged so much so i told my husband to go back but we were already late for the party after i ask him to stop by but he said that what was the point that they weren’t gonna believe me and i could go back and take the gift back.. my point here is that right now with this ecinomy we cannot have the luxury to be throwing money away .. this xmas my daughters only got one present from santa each compared to other years it was really nothing!! So for that casier to make such mistake is not acceptable ia

I called in a prescription that had no refills left. They have been refilling my prescriptions for over 2 years now. I received a call today from Sabrina telling me that she called the number that I have her and that my Drs. office said that they don’t do refills. She told me that she had done her job and that if I still wanted to get it refilled, it was my place to call them myself. OMG! After finishing my conversation with her, I immediately called my doctors office and their answering service answered. They were at lunch, and of course the answering service does not do refills. Called Ms Sabrina back and told her and she told me pretty much that her job was done. WOW!

I went to the Walgreens on # 6 in SC, the Redbank store. I do not live on that side of town I was running a few errands and decided to stop by there. I was told when I dropped off my prescription, which is an antibiotic ointment for my eye, that it would take 35-40 minutes. I thought that was odd but ok. I got back over an hour later and they told me that it still wasn’t done. 15 minutes later they tell me that they don’t have it and they called the Walgreens downtown and they don’t have it either. I asked her to call the one by my house, she waited a little bit to call, they didn’t have it.

Meanwhile I have groceries in my car that are defrosting over this. I understand that stuff happens but they need to make sure that they have the medicine in stock before they let us leave the store or parking lot. This incident today has pretty much made my mind up to find a new pharmacy.

i have had 2 very bad experiences at walgreens in the past 2-3 weeks. i will not be shopping at walgreens again and will be returning everything i have purchased recently. the first incident occurred at the falls of the neuse store in raleigh nc. i was overcharged for 2 items. i did not realize right away. i came down with the flu and was rear ended in a car accident so i could not go in right away. when i did go in, 2 walgreens managers, said they were not going to give me the money back b/c it had been over a month, which it had not. anyway, it was their fault for overcharging me. i had to argue with them for over 30 min. then they said they would do it just this 1 time. did not apologize that i was overcharged and were very rude.

this past incident, i was using the rr coupons at walgreens. the purchase came to 3.36. i was told i could not use the rr coupon b/c i was .33 short of the 3.00 rr coupon that i had used. i was told i needed to buy something else. well, there is nothing in that store for under .40 except candy, which i did not want. the cashier put a piece of candy on my act, but i told her to take it off. i went around the store and got an item for 1.00 and still i was told that even w/ the additional 1.00 i could not use the 3.00 rr coupon. i paid for it w/out the rr coupon. i noticed she did not take off the candy. she called the mgr, who was so rude, she did not say one word to me, not even apologize for the error.

i walked out to my car and thought abt the price and went back in and asked for the mgr to see why i could not use the 3.00 rr coupon. she did not even look at the receipt, refused to recalculate or do anything. she was again rude. very poor customer service. if i had had the items w/ me i would have thrown them in her face and told her she knew what she could do w/ them. i went home and emailed walgreens the next day, no response, i have called over 5 times in a wk and still no response. the mgr at the walgreens store on rogers rd, wake forest, nc was to call me, he closed out the complaint stating that he had spoken w/ me. not true.

i asked for a regional/district manager to contact me but i was refused b/c i was told the store mgr would have to talk to me first. he never called. i called several more times and still not response. i am returning everything that i have purchased at walgreens recently and will never shop there again. there customer service is terrible. the managers are rude. if you need to ask them a question while you are trying to locate something, it is like you are asking for the world. i will be filing complaints w/ consumer affairs and the atty generals office. they have had over 7 days to contact me and have refused.