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Write for Us Walgreens Complaints Continued... (Page 6)
287+ reviews added so far. Upset? Call Walgreens corporate: 1-800-925-4733No Reviews
Pharmacy Department at Walgreens on the corner of Beach and Westminster. 5:15PM give the lady my scripts I just got from the Dr 20 minutes prior. She tells me 1 hour to fill. I've filled both scripts there numerous times, I wait, I shop, I spend money there. I go back to Pharmacy at 6:20PM the girl tells me they are filling it now 5 minutes. I sit right in front of the pharmacy at the 30 minute point - 7:00 I ask about my scripts. One script the doctor needs to sign a form for my insurance, they would know this and it is after 5 so why would they tell me today in one hour? I don't know. I would think they would know. The second script the insurance won't cover until the 25th. REALLY!! So the hour should of been tomorrow! Huge waist of time and after I leave I get a text my script aren't ready. No Kidding. I'm not sure who they employ, but if neither of the scripts would not be ready in one hour or even today - why have me come back and then have me wait? REALLY! If you would let me I'd do a 0 stars if you would let me. These are the only 2 scripts I have there too, the other 5 I have I fill at Rite Aid for this reason - when they are ready they are ready. Seriously!
I took three rolls of film and request a CD only, no photos. One roll of film was black and white film. All three rolls were accepted by Walgreens. Today when I went to pick them up, I was told. We are sorry, it was a mistake to accept the black and white roll since we can't process them. In the envelope was a rolls of negative paper with nothing on them. Of course there is no way to ever replace photos that were taken on that roll of film. Terrible customer service. I guess the person taking the order could not read the label on the roll that clearly stated it was Black and White film.
I dropped off my RX at 12:10. I went back to the store window at 1:40. I waited in line util 2:24 then they said they almost had it ready. At 2:30 she Blamed my insurance and said I might be able to get it in another hour.
Tried last year to set up my pet, dog on Walgreens RXpet program. The big scary blond behind the counter didn't understand or even know there was such a program. She was very rude and tossec my dogs prescription of insulin on the counter and said do you want it? I said NO! For some reason I drove 10 miles to another Walgreens near where I work. Well I met a shining angel' no kidding that seemed like an expert at everything. She set us up and thanked me for coming in. Problem here is I have been back every month for a year now and I've never seen her again. I have been mistreated at least 10 out of the last 12 visits and have determined that Walgreens must be a terrible place to work and the people they are anle to retain are WAY "Under" qualified to deal with the public. Note: after the last refill on 3/4/15 which the price increased 28% and no one could explain why I received a new e-mail on 3/6/2015 saying that that same refill was eligible for refill? Crazy and scary that people like this are in charge of something so important.
Went in to the Walgreen pharmacy to get a prescription filled. I gave the prescription to the the pharmacy tech, she put the information into the system. I noticed the foreign pharmacist looking at me and looking at the prescription several times. I was wondering what was taking so long and why he kept looking at me strangely. The pharmacy tech finally called me up to the counter to tell me that the pharmacist needed to verify the pain medication the following day and could not fill the prescription. I asked what the problem was and his response was, " its just a routine thing". I immediately became angry, I am in pain just had a knee scope done and you want me to wait to get pain medicine until tomorrow. I am an 49 year old African American professional female, not a drug addict trying to get a fix. I always use Walgreen's to fill all my prescriptions, and never had an issue.
I took my prescription to another Walgreen's less than 2 miles away, they filled my prescription in less than 15 minutes, didn't ask any questions. This occurred in at Walgreen's in Cordova, TN 38016 at the corner of Hwy 64 and Germantown Pkwy. I called back to the store and asked for his name, I am going to file a formal complaint against Ra0j Cegu, for his unprofessional behavior.
In 2014 I turned in a script from Urgent care for 10 5mg oxycodone. Walgreens is located in the same building. The pharmacist refused to fill the medication. The following week she apologized and said she did not know why she acted that way. Her name is Ginny, Springfield, OR. In 2015 the same pharmacist Ginny, reported that I wanted to fill a photocopy script. This person is a nut! She held my script in her hand and we discussed it. I took it to another Walgreens the following day and had it filled without any problems.
Are these pharmacist under a lot of stress or what? Ginny seems worn out and her hair is tied back but always very messy. The patients wanting to fill their scripts have to stand at the counter or wait in drive thru for up to 20 minutes just to be acknowledged. I do over 100,000 in medication every year with walgreens but not anymore. I am moving my prescriptions to another pharmacy. Walgreens has too many complaints. Everyone should stop shopping there. They are very expensive. Did you know you can fill a script at Costco without having a membership? The family owned pharmacies are usually pretty good too!
The check out clerk said she could not accept my debit csrd as payment for y selected items. I have a straight debit card, but not a credit/ debit card. I am a frequent shopper a Walgreens and i have never had a problem using it previously. The cleck looked at my card and said I could only use it to withdraw money from an ATM, even though I said I had purchased others items at various stores yesterday without a problem. I finally told her to take the items back and I would buy the items at a different retailer.
I asked if Walgreens has changed its policy, as I know there are some stores who do not accept a straight ATM card. The question elicited no response. If that is the case, I would undestand, but , if so, the employees should be made aware of policy changes,
Thank you very much for closing the Drug Warehouse near our home and forcing me to use Walgreens. I hand walked a precription into the Walgreens @ 701 W Houston, Broken Arrow, OK 74012, on 10/8/12 received a recording three days in a row stating that my prescription was ready and everytime I went to the pharmacy was told it wasn't ready. I talked to a different employee everytime and was assured that it would be ready the next day. The last time on Thursday, 10/11/12 was told it would be there when I got off work. Again, it wasn't. Was told it would be ready for sure at 11:00 A.M. on 10/12/12, I even waited until after noon to go back, again it wasn't ready. I'm sorry to say I blew up marched out of the store and will not be using Walgreens. I feel I was very patient for the four days I gave the pharmacy to fill my precription that I have filled at Drug Warehouse for a year with no problems. In relaying my story to friends, I found I'm not the only one with issues of incompetency at Walgreens pharmacies.
Is it common practice for your Pharmacists to throw back a pain meds perscrption at a Cancer patient and tell them they don't have the product and refuses to order/fill it?? Ihave had Cancer twice and currently dealing with Arthriris AND hiv. I do not appreciate being treated like some fool with nothing better to do but spend my waking moments being chased out of the Pharmacy. The location is congress ave , boynton beach fla. The person who should be repremandeds name is Gabby. I'm contact6ing an Attourney to see what my choices are, if I don't drop dead from my ailments in the meantime.
My doctor called in pain medicine for me around 9am.. I went to the pharmacy at 10am and they said we dont have it and it may be on their voicemail, they told me to check back in 15 mins. So as soon as I left, I called my doctor to make sure they called it in and they told me It was called in earlier. So I called Walgreens and told them its on the voicemail and the lady who answered the phone said ok, I'll watch out for it. At that time I was in the parking lot waiting. I logged on to my walgreens mobile app so I could see when it would be ready but the mobile app was having technical difficulties So I waited another 30 mins and went back up there around 11:30 am So this time when i got there they told me its gonna be 45 mins and that they have my prescription finally.
At this time, im upset because Im late for work because they cant get it together at Walgreens. So I go home and wait an hour and 15 mins just to be on the safe side. My mouth is in so much pain, i dont know what to do. So I arrive around 1pm hoping everything is ready for me, and when i pulled up at the drive thru I knew something was wrong. The person at the window said " the pharmacist wants to come talk to you." So yhe pharmacist says, i couldnt make out what prescription your doctor called in for you.
Whats your doctors name, he says. I told him and then he says, im gonna try to get a hold to them. Then walks away. At this point Im so frustrated because I have been up here several times and they could have called me and told me that they couldnt understand the message on the voicemail from the doctor. So now I decided to come in and wait for them to call and get my prescription. Late for work, in pain and frustrated, I continue waiting. Its been another 20 mins so far. So from 9:30 til 2pm Ive wasted my day folling with Walgreens. I would never come back here again and I would never have been here if my USA Drugstore hadnt of been bought out by Walgreens. Awful experience.
Today I called my Pharmacy (located on N Linder Rd in Meridian, ID 83646) and asked them to remember to order my RX because I cannot use the generic brand. I need the Fentanyl transdermal Patch 100 mcg/hr MYLAN brand. I was told that they do not carry the Mylan brand. I stated that we had received the Mylan in November and need them to order it for my December 14th pick up. I was told that they would submit an order on Wednesday and they won't know until Saturday if they were able to get the Mylan brand. They said that the warehouse ships them specific drugs each month. I told her that they needed to notify them that they have a new customer that will be getting the Mylan brand every month. She seemed to think that the could not do that. I would like to know why they cannot get what they order. She was not helpful to me and her attitude was one that told me she didn't want to deal with it. You might say that I should just go to another Walgreens. We did, we went to three and none of them had the Mylan brand in stock.
On March 14 I transferred my mothers medication(a total of 9) from CVS to Walgreens in oxnard ca. because of price being lower. I took all her med bottles in and a young man wrote all the information down and told me the meds would be ready the following day. On March 18 I called to get the price and was told by the pharmist that she could not give me that information.
I handed the phone to my mother (she's 81 and has a hard time hearing) then the phone was returned to me. The pharmist told me that she only had 3 meds ready. I asked if one was her Rythamol, to which she replied "I'm not familur with that" I told her it was my mothers heart med and she said she did not have that one in the computer. Now I'm really upset. Why in the world did this young man take all the info and not follow through and why in the world did this pharmist get an attitude with me when I wanted to find out what was going on? I respect the privacy law but come on-really?
I have been caring for my mother and getting her meds for 8 years and not once has a pharmist told me i needed to have a waiver signed and when I told her this she said the othter pharmist were not in compliance. Whatever. I wont be doing business with Walgreens because now I understand why their prices are lower, because they employ the ignorant and rudest pharmists they can find! Shame on you Walgreens for not screening your people better.
i went to the drive thru last thursday dec.13th to pick up my pain medication i had called it in that morning and was told it would be ready in 30 mins. i didnt arrive there until late after noon i had to wait 15 mins. before i was waited on only to be told it would be anther 10 mins.
before they would fill my script. they kept reminding me i was filling it a week early the reason for this is because i just went thru major emergency surgery and was in alot of pain. they did not want to hear my reason why, so i had to drive around the building as not to hold up people behind me.
when i got back in line and got up to the window again i asked for my perscription again the lady proceeds to calling me sir I correct her saying I am not a sir I am joan van kuren , she replys oh sorry sir by then I am throughly upset and in pain and just give up.
I will be seeking else where to get my medicine if this is the kind of treatment I have to look forward to from your company in north highlands cal. on madison ave.
On tuesday October 16, my aunt disabled aunt went to shop at Walgreen 200 N Mesa El Paso, Tx 79902, after she remember she had forgotten her cell phone in the store, when she tried to go back and get it, this female employee mistreated her and threated her if she would not leave she will call the police, my aunt tried to explained, she had forgotten her cell phone, but she couldn't no more when she was threaten by this employee, my aunt is mentally disabled, I contacted the complaint line for Walgreens and they would supposed to get back but they didn't. We sent a text to my aunt's cell phone, they will reviewed the cameras at Walgreens, and right away a lady returned the call, so it was lost at Walgreens and the Manager is covering for the unprofessional sick employee that they have working there what a disgrace for this company.
My mother goes to the Walgreens on the corner of Schaumburg Rd and Springsguth Rd in Schaumburg IL for Accu Check test strips. We have gotten her test strips 4 times and 2 out of the 4 times she has been asked to pay. She has Medicare insurance, Part A, B & D and has medicaid insurance. We were asked to pay $31.28 the first time and now $15.28. The first time I was asked to pay the $31.82 I spoke to someone and they said they would contact medicare. The second time I spoke to someone the girl was nice and said she would run it through manually. She did and it come out to zero payment. This time(12/8/12) I spoke to a man and asked him why there was a cost and he could not say. I asked him to run it through manually and he was rude and said we did it the same way as the last time. Many elderly live on fixed incomes and should not have to pay for things out of their pocket because big business can not get it right. I work for a doctors office and call Walgreens for many patient prescriptions. Walgreen keeps you on hold for long periods of time when calling in new RX for patients. When Walgreens doesn't have a medication in stock that the doctor has ordered Walgreens doesn't tell the patient they call the doctors to prescribe a different medication. Walgreen tells patients that they have called the doctors and the doctors office has not gotten back to them. When in fact that is a lie. I will no longer continue to have my mothers Diabetic supplies filled at Walgreens. Walgreens you have forgotten that you are not the only business in town that fills prescription. There are many others (Walmart, Osco, CVS, Target, Costco,etc.) that will do a better job. Walgreens you have forgotten about the little people and have gotten to big and make to many mistakes for me.
The miford walgreens two times now I have waited over an hour for my perscription and I had to go up to the window just to find out it was filled for 45min or better. I think that is so ignorant. Im hearing that from others about the same location.thank you mike
I walk into walgreens to return 2 items and the managet was pretty much yelling at me in front of other customers saying that i stole the 2 items and that the cashier seen me so i ask mrs Heap to show me the video she refusef so i said well if i stole them and yall seen me why didnt anyone stop me. Dso she says im never allowed back so i left crying and very imberresed.
I went to another walgreens to exchange the items to fimnd out that she emailed every walgreens in houston texas to tell them not to assist me that im a theif she gave them every description as to what i look like. I am very very imberesed and bel beleive that this rude person should be fired someone with that much anger should not be in customer service.
I am going to sue walgreens and press charges on her due to the fact that she was yelling at me and accusing me of this and i did not due and she emailed every walgreens. Im very upset
Today I went to the Walgreens located Jefferson and Main in Newport News, VA. I purchased several personal care items and attempted to use coupons. Two of my coupons were for buy one get one free shampoo products, the cashier took my coupon, range up the products and then changed the price of the coupon from 3.99 to 2.74. I have never had any facility change a price like this..including other Walgreen stores. When I questioned the cashier about this she was very short, rude and to say the least..embarrassing.
I also had 2 coupons for Brut deodorant, I offered both my coupons and the woman told me I could not use both coupons because it was a BOGO offer. I know that it may seem like a small complaint and a small amount of money, but I was embarrassed and feel that this was against policy. I did not see the manager around and I was so uncomfortable dealing with this woman, that I did not want to be in the store any longer than I had to. I will not be returning to this Walgreens ever. At one time, I thought Walgreens was one of the better drug stores in the area, after today's experience, I will find other options for my prescriptions and personal needs.
In sept2012 I walked to Walgreens in 113 degree temp. I got there I passed out I went inside from the drive Thur to cool off. I walked around waiting on the script they were getting ready. I feel like I was going to pass out again I went to pharmacy to see of my script were ready.
They were giving me a run around well I want to buy some candy incase it was my sugar level well the kid ask for my I.D so I gave it to him. Well I guess he was confused as to what I wanted he keep asking for my I.D I explained I just want to buy the candy cause my sugar might be low. I said forget went to the front I went to pay with debit card she ask for I.D .
I laid it on counter I guess she didn't see it she asked again so I showed her it rejected it again so I went to the A.T.M to check balance. I feel like I was going to pass out & have another seizure so I braced myself against the A.T.M seeing my vision was going in &out.
The next thing I know a cop is there giving me all kinds of greif. I went to jail and had seizures the whole time. Also someone died in the parking lot an was there for hrs without medical help that could of saved his life... IM taking this to the press and sueing your company there is witness to how I was abused in jail.
The Walgreens Store Manager in Boise Idaho located on Fairview and Milwaukee location is a real jerk. He is this young cocky arrogant kid that expects customers to call him by Mr. I hear him talk down to employees at the store I hear him be rude to customers who have to return something. I had a complaint and it was about him and he made me leave the store. My complaint was he was being very rude to the cashier in front of me and several other customers in the store. This kid should not be a manager of a store if he can't be respectful of his employess. Due to this arrogant manager I will not shop at Walgreens ever again.
I have been a Walgreens customer for several years but no more after tomorrow. I was in the Elizabeth City N.C. Store last week to pick up a prescription and saw Loreal make up products on sale so I picked up a couple. Of course when checking out, both rang up at full price. The manager totally ignored the cashier that paged her to resolve the issue. After waiting 25 minutes I went to the photo booth where she was just talking to another employee. Today when trying to pick up my prescription, they had filled the wrong one so I'm waiting for 25 minutes again. I guess you have too many customers and service has gone away so in turn I will take my business elsewhere too!
On 2 occasions I've been to Walgreens located on 121st St in Parkland, WA. Two separate individuals waited on me. Neither of them were friendly. I expect more from professional people. I am unimpressed and may take my business elsewhere. A courteous greeting with a smile would be nice.
This is no one time experience! Going on for at least over a year now. When you call you are almost always put on hold then after five to ten minutes it's like someone picks up then hangs up the line! Maybe Walgreens monitors it so the pharmacy does this to not get a bad mark? If you come up to the walk in it looks like they are trying to find any other possible thing to do other than help the customer standing there. If there are 2 cars in the drive it's at least 20 minutes to go. But no matter how bad the service is they always say be well! Maybe they think that will make up for your time they wasted? I am changing my prescriptions to CVS Now the regular Walgreens store I like a lot they are normal speed of service and very nice to the customer! I would find out who the pharmacy manager is because he/she allows these customer losing negative qualities/actions and give some training.
Went to drop off my daughters prescription, they hand it back and say we do not have it you will have to go somewhere else to get it. This is not the first time that this has happened, and I do realize that stores do run out.
But my daughter has been taking this same medication for well over a year and I do believe that the least they could do is to check and see if there is another walgreens that has it, but if you ask them they say they cannot find out that information we will have to call them ourselves. Talk about sending your business elsewhere! The pharmacy employees at this store think that they are exempt from be courteous or even a little bit helpful. My daughters prescription medications are well over six hundred dollars a month (focolinXR30mg, nasonex, advair 115,focolin 5mg, xopenex45, xopenex for nebuizer and singular 5mg) and that does not include the medicine that is over the counter (mirilax and zyrtec, which are not cheap either).
Maybe that is not a lot for walgreens but it is for us! I know that I will most probably will not even get a response from Walgreens but I did need to vent. I will start looking for a different pharmacy because I do not feel like anyone needs this kind of aggravation just to get prescriptions filled. Had they even tried to help I would not even be complaining because like I said stores do run out of things it is mainly the way I was treated, like our business means nothing to them!!! But then it is not their business it is yours and they are just employees they will get paid no matter how they act or treat people.
I can’t believe that it is near impossible to compliment someone at Walgreens. Assistant Store Manager, Mindy went so far beyond exceptional customer service that the top brass needs to hear about it. But apparently Walgreens is not concerned about the employees that exemplify outstanding customer service, just the ones which make people angry.
Sanford, NC
Horner Blvd. Store
im aware of certain policys that is in place for this special medication , oxycodone 30mg 120 tablets. as i presented my prescription and explained my situation to the pharmacist she told me she has to call to verify it that was fine, im in your system with the same doctor for the last year or so i was sent to that pharmacy from my regular walgreens cause they was out the pharmacist said i could never get a prescription filled there i asked her why she said because of certain criteria i asked what was the criteria she could not answer the question , i asked is there some one else who i can speak with she said no, i asked to see the criteria or for a copy she stated its walgreens policy and choice to who they serve , im very aware of that but a person that is a caucasion was given his medication no questions asked he wasnt in there system and we was at the same doctor , i feel tottally profiled against it was blantant stero typed, and racist i want to continue doing business with walgreens but not if im going to be treated this way im injuried with chronic pain for the rest of my life i havent had my medication because of this my doctor called and it still wasnt good enough for them i would like to see something done bout this asap.
I hate to complain because I know how difficult the pharmacy department can be. But due to several illnesses of 2 family members, I have found myself at my local Walgreen’s almost every day this week. Each time there is both a line of 5 or more cars in the drive thru (which i give up on) and at least 3 people in line inside the store with only one or 2 people helping the customers at the counter.
Many times I will wait in line just to drop off an RX. Several of them new due to recent illnesses. In one case today (which prompts me to write this email), I had some intense oral surgery at my dentists’ office. I left with 2 new RX’s to fill, one for pain, which I really really needed. I waited in line at the pharmacy inside the store.
By the time it was my turn, my dentist’s office had closed by 8 minutes so the pain medication could not get approved. I have to now wait tonight, in pain because this Walgreen’s store is completely understaffed and ill equipped to handle the demand. I suggest a line for folks just dropping off RX and one for picking them up at this store.
In Nov. of this year I filled a prescription at the local walgreens on East 33rd street in Des Moines Ia for my son, who at the time was less than six weeks old. The information on the bottle was incorrect, and the instructions read to give two teaspoons of the med. I was told by my doct. to give one mililiter. The medication was for Dilantian and was 5 mg/ml and was for a procedure he was having (hita scan). If I would have given my son the dose on the bottle I could have killed him. Being an Lpn I knew it was wrong and contacted the pharmicist. He said it was mislabled and a reprot would be filed.
I have since used the same pharm. for myself and had several problems. I have turned in prescriptions only to be told they do not have the med. “in stock” and had to wait days for it to be filled. Also, recently i was prescribed an xr med which needed a signed note from my doct saying that it was necessary so my insurance would cover it, I spoke with the nurse and she told me it would be taken care of the next day. Now almost two weeks later still havent been able to get my medicene that I really need, and during it all no “I’m sorry ma’am” or offered coupons or anything to compensate for the inconvienence.
On January 14, 2013 at approximately 2:30 pm I decided to try the Walgreen’s just out side our gated community which is located off Kings Hwy and Rampart, Port Charlotte, Florida. I thought it would be easier to run to the drug store that was 2 min. away instead of fighting all the traffic on Kings Hwy. going to Wal Mart. I have been taking percocet 5-325 off and on for some 40 years. I was severely injured in Viet Nam. I gave to script to the Pharmacist, after waiting for 10 min. he stated that he was not going to fill it, I asked why not, I have been taking it since I was in Viet Nam, he said that 240 pills were to many pills, and that I should not be taking this script, (He knows nothing about my medical history) he further stated that Dr. Memon does not know what he is doing by prescribing this medication for me. Then he accused me of selling the pills, I then took my key chain Walgreens card and tols him to shove it where the sun does not shine. I am also going to file a complaint with the Medical board for practicing medicine without a license. I am also going to inform Dr. Memom of the slnderist statement made by your employee.
on12/18/2012 i purchased an amazon.com gift card from walgreens the next day i tried to use the card and was told it was invalid so i went back to walgreens and they acted like therr was nothin00g the could about it and gave me a number day is 1/3/2013 and they still have done nothing but stole my money this is the same letter i am sending to don giriffin action9 news here in charlotte i think after all the inconven
This Saturday i stopped by a Walgreen s located on the corner of breed st and Cesar E. Chavez ave in los Angeles well what happened ws the following , i was looking for for a gift fue a little boy so they had a special in were you buy 2 toys and get 3rd free.. well I got two for him and one for my daughter when i got to the register to pay i nicely asked the guy cashier to explain the special offer to me so here did, but i had taken an extra toy car ., so he scanned everything as he explained . so o told him to take out the extra car i didnt wanted it, well he did take it out but still got charged for it. i never check my receipts but as i sat on my car i ws wondering why I got charged so much so i told my husband to go back but we were already late for the party after i ask him to stop by but he said that what was the point that they weren’t gonna believe me and i could go back and take the gift back.. my point here is that right now with this ecinomy we cannot have the luxury to be throwing money away .. this xmas my daughters only got one present from santa each compared to other years it was really nothing!! So for that casier to make such mistake is not acceptable ia
For the first time ever I purchased a patriot candle instead of Yankee candles and this almost cost me my home. The glass used is obviously thinner than that used by other brands as the patriot candle glass cracked leaking wax and burnt a hole straight through my wood flooring. If I had had carpet this could have been a different story. I have photographic evidence but need an email and contact name to forward these on to you. For several years I have used candles and this is the first time ever that this has happened, I dread to think what may ave happened if my 9 year old daughter didn’t discover the cracked glass and burning floor when she did.
I called in a prescription that had no refills left. They have been refilling my prescriptions for over 2 years now. I received a call today from Sabrina telling me that she called the number that I have her and that my Drs. office said that they don’t do refills. She told me that she had done her job and that if I still wanted to get it refilled, it was my place to call them myself. OMG! After finishing my conversation with her, I immediately called my doctors office and their answering service answered. They were at lunch, and of course the answering service does not do refills. Called Ms Sabrina back and told her and she told me pretty much that her job was done. WOW!
Went to same Walgreens in Belfast Maine as always to purchase 2 packs of cigarettes. A gentelman about the age of 80 was in front of me, also purchasing smokes. The saleslady asked for his drivers license. I thought I would have to catch him as he fell over, but he gave it to her, and she put his DL # in the computer!!! He kinda left disgusted. My turn, same routine (I am 56). When I asked why, she said store policy, state law. NOT.
I can understand age verification, but putting my DL # in their system is outright invasion of privacy and potential for identity theft. I told her this had never been asked before, and what if I didn’t have a DL? She said she would have to call the manager, and I would be denied the sale. Then she just smiled and asked if I would like a bag. No thanks, you’ll probably want a credit card or social security number for that, I smiled and said you have lost my business as a regular customer, forever. Have a nice day, she said.
Maine law requires that anyone who looks under the age of 27 be IDed for tobacco purchases, and that any photo ID, DL, passport, state ID, etc., will be accepted. No where in Maine law does it require a store to enter your personal info in their computer system or deny you a purchase if you do not have a valid DL. You must be 18 to purchase tobacco. I do not think the poor gentelman ahead of me looked a day over 79, and last time I looked, I pretty much appear to be every day of 56.
This is a ridiculous store policy, an invasion of privacy, personal info and an open door to any employee of the entire company to gain access to private info. Do you have any idea how much info can be gathered from a DL??? Google it sometime. Absolutely terrifying.
I will file a complaint with corporate, but it is Saturday and apparently there are no complaints on weekends as that department is closed til Monday, and you can’t file a complaint online withut the store ID#, address, phone, etc., etc. Who the heck takes their receipt for a pack of smokes. Whoever came up with this crazy idea should be immediatley fired and have all of his/her computers, disks, whatever, taken away. Just think what a disgruntled employee could do with your information.
It’s happened before, and this is prime example of exactly how it does. Man, am I MAD, and it takes a lot to get me going. TA-TA Walmart, and I will make sure everyone who can hear me knows about it.
I went to the Walgreens on # 6 in SC, the Redbank store. I do not live on that side of town I was running a few errands and decided to stop by there. I was told when I dropped off my prescription, which is an antibiotic ointment for my eye, that it would take 35-40 minutes. I thought that was odd but ok. I got back over an hour later and they told me that it still wasn’t done. 15 minutes later they tell me that they don’t have it and they called the Walgreens downtown and they don’t have it either. I asked her to call the one by my house, she waited a little bit to call, they didn’t have it.
Meanwhile I have groceries in my car that are defrosting over this. I understand that stuff happens but they need to make sure that they have the medicine in stock before they let us leave the store or parking lot. This incident today has pretty much made my mind up to find a new pharmacy.
i have had 2 very bad experiences at walgreens in the past 2-3 weeks. i will not be shopping at walgreens again and will be returning everything i have purchased recently. the first incident occurred at the falls of the neuse store in raleigh nc. i was overcharged for 2 items. i did not realize right away. i came down with the flu and was rear ended in a car accident so i could not go in right away. when i did go in, 2 walgreens managers, said they were not going to give me the money back b/c it had been over a month, which it had not. anyway, it was their fault for overcharging me. i had to argue with them for over 30 min. then they said they would do it just this 1 time. did not apologize that i was overcharged and were very rude.
this past incident, i was using the rr coupons at walgreens. the purchase came to 3.36. i was told i could not use the rr coupon b/c i was .33 short of the 3.00 rr coupon that i had used. i was told i needed to buy something else. well, there is nothing in that store for under .40 except candy, which i did not want. the cashier put a piece of candy on my act, but i told her to take it off. i went around the store and got an item for 1.00 and still i was told that even w/ the additional 1.00 i could not use the 3.00 rr coupon. i paid for it w/out the rr coupon. i noticed she did not take off the candy. she called the mgr, who was so rude, she did not say one word to me, not even apologize for the error.
i walked out to my car and thought abt the price and went back in and asked for the mgr to see why i could not use the 3.00 rr coupon. she did not even look at the receipt, refused to recalculate or do anything. she was again rude. very poor customer service. if i had had the items w/ me i would have thrown them in her face and told her she knew what she could do w/ them. i went home and emailed walgreens the next day, no response, i have called over 5 times in a wk and still no response. the mgr at the walgreens store on rogers rd, wake forest, nc was to call me, he closed out the complaint stating that he had spoken w/ me. not true.
i asked for a regional/district manager to contact me but i was refused b/c i was told the store mgr would have to talk to me first. he never called. i called several more times and still not response. i am returning everything that i have purchased at walgreens recently and will never shop there again. there customer service is terrible. the managers are rude. if you need to ask them a question while you are trying to locate something, it is like you are asking for the world. i will be filing complaints w/ consumer affairs and the atty generals office. they have had over 7 days to contact me and have refused.
Went to walgreens Sunday, a few hours after the sale started. I was told the last of the items on sale in the coupon were just sold. This is something that always pisses me off. A sale item, designed to bait people into the store for a week, is sold out in the first few hours! I’m no genius, but i think I’m probably not the only one that gets sour tastes in their mouths over this. I can somewhat understand running out a few days into the sale, but not a few hours. This walgreens seems to be understocked on sale items often.
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