Contact Walgreens Corporate

The Walgreens Pharmacy at 430 Sabattus St. Lewiston, Me. NEVER answers their phone. I've tried at least 12 times a day on different days & there's never an answer. This has been going on for months. I've stopped using that store for that reason & have asked them to transfer my prescriptions to another pharmacy & they will not do it. I'm being harassed by this pharmacy by means of texts & phone calls. I've driven over 20 miles to see them in person & they claim that the pharmacy I want to use has to call them personally & request the change to be made. They've tried repeatedly but Walgreens DOESN"T answer the phone. I feel like I & my prescriptions are being held HOSTAGE. I would very much appreciate any help you could give me.

For months the Walgreens on Chicago Ave in Evanston has made customers wait in line for prescriptions for over a half an hour. All they have to do is scan it, charge it and give it to you. This is the last time I am never filling a prescription there again.

I made an appointment on-line for a nasal swab test for Covid and on 11/26/2023 at 10:45am. I presented to the pharmacy with a verification letter. I sat waiting for someone to approach me to do the test. What I observed while waiting was a tech behind the pharmacy counter being inappropriately loud and acting hyperactively fliting about without a sense of focus. I went to the desk to ask this young man if there was someone available to do the test. He looked confused and said that I was there for vaccinations and that I needed to fill out the correct form. I went home feeling very sick. At home I looked again at my verification letter. It said my appointment was for testing not for administration of vaccines. I called back to the pharmacy, and asked to speak with the pharmacist who said they had made a mistake. I returned to the pharmacy in the cold rainy weather. I spoke to the store manager and voiced my concerns about the techs behavior and the mix-up regarding my appointment. The store manager then addressed the tech about the event. I was not privy to this conversation, nor did I want to be. The pharmacist was not pro-active in addressing her co-workers behavior. She didn't apologize for the situation. I was horribly inconvienced while feeling terribly sick.
Sincerely, Kathy

I don't want this to be a published letter on a web-site. That would be a Hippa violation.

I have been with Walgreens for years and never had the issues like now. Well I was supposed to get 60 of my anti- depressants they gave me 30 thank god they ended up giving me the rest. They gave my daughter a refill of medication that had no refills. And the girl at the desk is extremely rude and it’s ok to make mistakes we are human but atleast own it

I am an African American disabled hard worker who works at Walgreens in Illinois. From the time I started, almost two years ago, I was treated very badly by a racist white team leader. I was hired as a head cashier, and this lead wouldn't let me get on the register. I was the only one walking around the store doing work while she told the Caussian and Mexican they didn't have to work. She did a lot of horrible things to me. She went around and told horrible lies about me to anyone who would listen, and even the new manager, who I found out later she was drinking with and having ith, treated me differently. For over a year, they had people coming to work doing absolutely no work 80 percent of the time, and because I started writing corporate and complaining, I am now hearing that corporate, and the district manager is telling them whatever complaint I have not to listen to me. To ignore me. What kind of mess is that? I already warned corporate staff that there was a lot of gossip going on in that store and a lot of favoritism going on, and everything I told them was happening with certain coworkers has been revealed, and even a few other coworkers have been speaking up and saying the same thing I'm saying. Instead of thanking me for telling them and possibly saving them money because they had workers clocking in to get paid to work and they did no work, They are telling people, including my manager and team leads, to ignore any complaints or emails I send. Well, okay, that's why their store is steadily going down. That's why people are quitting or not coming in. I tried to warn them about problems that are arriving or about to come. Instead of thanking me, they label me as a troublemaker or a person who likes to complain.

Since Zach left your 4001 s. Salina st Syracuse NY pharmacy it has been a disaster. Except for Mia and Mary Ellen, you have hired rude incompetent people that don't know what they're doing. They run out of meds, they close at 1 or 2 cuz no one can fill in, that's nonsense, get a person from another store , drive up closes, lack of help, dates you can fill meds always wrong depending on who you speak to, now every script they say needs prior auth, yet Dr has no.psperwork and Dr never notified of need for prior auth, so no form to fill out, whicheans cash payments people don't have. And rude. You're people hired since Zach left rude, incompetent, mean

Tried to pick up my daughter’s prescription at the Walgreens on Hwy 70S in Bellevue yesterday (7/16/19). My daughter and I came directly from her doctor’s appointment and arrived at the drive thru around 4:30 pm. I was told they were running behind and it would be 30-45 minutes before it was ready. Returned to drive up around 7:15 pm and was told the medicine wasn’t in stock and would have to be ordered to come back tomorrow. I returned to the store the following day (7/17/19) this time coming inside and again was told the medicine wasn’t in stock and would have to be ordered. I informed the associate I was already told that the day before. My daughter is leaving to go out of town the next day and needed the medicine today. We had to drive to Dickson about 30 miles away to purchase the medicine.

I had my prescription called in over a week ago and Walgreens at Stage Road and Kirby Whitten Road said that they can only put one prescription on backorder which is a common prescription I get every month from them. The bunny got awkward with me hung up on me and when I called corporate office I got the same type of attitude and that lady hung up on me. Where does it take over a week to get a prescription that is needed on a certain date are they not coordinated or are they just dropping the ball on the consumer at any given time! Been dealing with Walgreens for over 40 years I think it's time to switch to Walmart I get good service with my other meds did I get and have sent to them because their specialty. Walgreens in the past have gave me outdated epipens and had to get them exchanged that should have been my red flag to move on, now I will!

I have been a customer at the rite aid store in Woodruff, SC since it was built and I do a lot of business there, and they filled all my prescriptions and called me and they were ready when I got there! Now since Walgreens has taken over in WOODRUFF it’s the sorriest service I have ever seen, I had medicine that was suppose to be refilled near the end of June and I have medicine now overdue and haven’t received a call or text from them if they want to continue with my business , someone needs to get on the job or I’m going somewhere else I have about 10-15 prescriptions refilled there every month so please check and call me and let me know why they can’t be as good as RITE AID PLEASE, BENNY TAYLOR

I am 65 years old and it is obvious that I am old enough to purchase tobacco or liquor without providing a picture ID. Your store at 242 and St Lukes Way in TheWoodlands/Conroe area has a policy of not selling tobacco without a picture ID. I was there to purchase cigaretts today as well as other things. Your clerk demanded my ID and when I told her no she said "Then we can,t sell these to you". Her attitude was rude then she said that it was the LAW! I have lived in Texas all my life and I know that is not true. I assume it is store policy. Your store requests ID then scans it for advertising purposes and to gather info about what people are purchasing. I get enough garbage so I don't need anymore. Needless to say I left the store without any of the other things I wanted to purchase. You need to educate your employees in reference to state laws so they do not lie to customers and if this is store policy then you should post a notice stating the policy clearly. I chose not to challenge your clerk because it was obvious she didn't know better and she seemed to enjoy her small power trip. I have shopped at Walgreens for many years but after this visit, I have come to the conclusion that I should go elsewhere for the things I usually purchased there. Please educate your clerks in reference to the laws and manners. If your store wants info on your customers then ask them. Don't take their info thru a discriminatory policy against smokers, or chewers, or dippers. Truthfully, my information is none of your business, and now you will not have my business

MY HUSBAND AND I HAVEBEEN CUSTOMERS OF YOURS FOR YEARSSSSSSS. ABOUT 6plus MONTHS AGO YOU REFUSE TO FILL OUR PERSCRIPTIONS ANYMORE. WHY-WHY-WHY. YOU STORE ON SPRING HILL DRIVE AND MARINER IN SPRING HILL FLORIDA. I AM STILL VERY UPSET ABOUT IT. HAD TO GO TO CVS ACROSS THE STREET BUT VERY INCONVIENT TO GET IN AND OUT OF THE PARKING LOT. SAYW A COUPLE OF YOUR ADDS LATELY THAT MENTION OUR INSURANCE CO. WHY WONT YOU TAKE US ANYMORE. VERY UPSET WITH WALLGREENS--GUESS US LITTLE PEOPLE JUST DON'T MATTER TO YOU. UNITED HEALTH WITH A PPO IS OUR INSURANCE CO. GEORGE AND PAULA ROSICH SPRING HILL FLORIDA

Once again (this has happened many times) I attempted UNSUCESSFULLY to refill a prescription using your exceptionally poor automated phone system. It is incapable of finding my prescriptions by the Rx number or by name. Maybe I should transfer my scripts to CVS. Their automated system certainly could not be any worse.

On June 4 I received a RX from my doctor and on the way home dropped it off at Walgreens on Plaza and Euclid in National City, CA. I usually use a mail-in pharmacy, but because my doctor said I needed this medication immediately, I went to Walgreens, which I sometimes use. This Walgreens delivers to my retirement facility which is a few blocks away. I was told the wait would be 1-1/2 hour so I chose to have it delivered. I was told by the girl taking my order that it would be delivered later that day June 4. It was not delivered June 4. It was not delivered June 5. So on June 6 I called the store. The girl that answered said it was not delivered because my credit card expired. YES, cards DO expire. I asked to speak to someone in charge and was transferred to another girl. She said again that they did not fill it because my card expired. She said they tried to call me but I was not home. No message. When I asked why they didn’t leave a message to call Walgreens back, she said Walgreens doesn’t leave messages. How very simple to say into my voice mail, “please call Walgreens”. So my prescription just got ignored. When I asked her to take my corrected credit card info, she said “No, you have to come in to the store to give it”. I would have to hire transportation to take me to Walgreens just to give them my new expiration date? Incompetence! This was not a pair of socks that could wait until they got their act together, this was a needed prescription.
This was the 2nd time this happened with them. Last time my card expired, I had just come out of the hospital, and no delivery. Fortunately my doctor called me to ask how I was and I told him Walgreens didn’t deliver my RX. He was furious and said that my body could go into shock if I discontinued the medicine suddenly. He called Walgreens and chewed them out, probably threatening to sue, etc. Walgreens delivered.

I am a cancer patient. I took my RX to my local Walgreens at Harrison Road and Rt # in Fredericksburg, VA. The pharmacist told me I had to wit four days before he would fill it. I do not drive. I have to have my daughter make the hour and a half drive to take me to Walgreens to get my medicine. While, I understand there may be problems with some people, it clearly states the reason for my pain medication is cancer. I have had 11 surgeries, chemo, radiation and numerous other procedures. While I had enough pain medication to last me until Thursday, I have no way of coming out again to get the medication. The pharmacist told me, if you do not like it, to bad, take your business somewhere else. What???? I am so happy I did not give Walgreens the authorization to transfer all of my other medication to this store. So, not only have you lot a customer for RX, you also lost our business for purchases in your store. I just do not need the added stress of a rude and less than compassionate pharmacist. Anyway, this will be the last business I give Walgreens if you treat all of your really sick patients so poorly.

I went to Wahlgrens at 5224 Coldwater Cyn Ave Van Nuys, Ca I called in to have a prescription filled and your automated services stated this prescription was being filled. i went to pick it up and a employee told me to have a seat its being filled.i waited over a half hr as 10 drive thrus were filled and 8 in store customers were served. I finally got up and asked a gentlemen where was my prescription when all these other customers were served but not me. He said its been very busy and for me to hold on. He turned around looked inside one of the baskets and lo and behold there was my prescription all along and he brought it out and rung me up. This is horrible customer service and it makes me see Wahlgrens in a whole different light. Employee ineptitude, untruth, and overall Dont Care Attitude. if I had not gotten up and said something I would still be sitting there.Im still irritated. Horrible experience.

I signed up for Walgreens text alerts on Monday around 11 am. I did not receive a text message at all telling my rx was ready. It is now Thursday evening I decided to give the pharmacy a call to find out the status of my rx. On my first call I was on hold for 20 minutes I got a person who asked me if it was ok to put me on hold... I said yeah. After that I had a person tell me that I was her next call... then I was hung up on. I called back and went through the automated process again it found my rx was ready. I asked the automated system if I could talk to the pharmacy manager. I was on hold for 15 more minutes til I got a person. The person told me the rx was ready. I asked if this was the pharmacy manager. Nope he was out til tomorrow. But he has no clue why my call was dropped, or why the text program did not text me. I asked to talk to the pharmacy manager he said he was not available he was helping out because the girl at the front was not answering the phones. At that point I just took the time to type this out on my phone because this is ridiculous. On hold for 45 + minutes and no manager available. The text program did not work. No one was answering the phones or when they do they hang up on me. Please contact me on what I did wrong. Because I think you guys dropped the ball royally.

Unfortunately, this is my last hurrah with Walgreens. The online orders have been broken since March 27, 2019 (per a customer service supervisor). I placed my order April 13, 2019, and have only received 1/2 of the order. The ETA is sometime between now and infinity for the rest of the order. No one cares there. Spoke with Corporate Consumer Complaints and got the same story....it's out of our control and we're working as fast as we can but have no idea when it will be fixed or when you'll get the remainder of your order. Apparently, management doesn't have the right people involved to implement a new warehouse fulfillment system and they don't have the right people to fix it either. The "kiss off" attitude with everyone I have spoken to tells me they would rather I go to CVS or Amazon or someplace else. So, I'm transferring my prescriptions and will never step foot in another Walgreens again.

I have been a customer to Walgreens, 6515 Sullivan Rd., Greenwell Springs, LA 70739 for many years. Sadly to say after my visit to the pharmacy on Wednesday, April 17, 2019, 2:48 p.m. I am a very dissatisfied customer with the pharmacy customer service. My prescriptions are set up on auto refill orders. I received an email my prescriptions "tablets" was ready for pick up along with another refilled prescription. On April 17, 2019, 2:48 p.m., I purchased other items as well as my prescriptions in the pharmacy department. I was not advised by anyone in the pharmacy of any changes of my medications. When I arrived home and took the prescription bags out of the Walgreens shopping bag, I noticed a handwritten note on the prescription bag stating "new manufacturer medicine is the same". The medicine looked nothing like the medicine I have been purchasing for over a year. I was very upset for not being advised in the store of these changes before I purchased this prescription-"tablets". I phoned to the store to speak to a representative in the pharmacy. When I reached an individual on the phone and explained my issue, I was placed on hold several minutes with the phone ringing again and placing me on hold. I hung up with frustration and drove back to the store, highly upset. Had I been told verbally and made aware of the changes with their manufacturer, I would not have purchased the prescription which looks nothing like my original medication. I was told they don't take back return prescriptions and I could not receive a credit or refund. I would not
accept the prescription bag back. I am not going to use that medication. I would not have purchase in the first place if i was told of the changes. There was no apology on their part for not verbally notifying me of this change. Dissatisfied Customer

I have numerous complaints. First one is the store manager and her racism and rules that exclude her favorites. She has told only a select few to leave their phones in their lockers, but told the Mexicans they can keep their phones on them. Hence she Juanita is also mexican. She allows them to use their phones on the floor and allows them to gossip and make trouble and she doesn't say a word to them. People have complained about this before and nothing has been done. Second Juanita gossips about her employees. I and others have heard it from her. She allows her favorites to mark down and buy all the clearance items thus not leaving a chance for any customers to buy them. That's unfair. She has angered many customers as well. Holding up the line whilst talking and disregarding other customers and the fact that there's a line building. She drinks her energy drinks on the floor. And tells her least favorites they can't have a drink unless it's in lunch. But her favorites are walking around with their red bulls and snacks and Starbucks drinks on the floor. I see a problem with this because they are all Hispanics and I and a few more are not and she and her side kick daniella are always hanging up on us . Daniella is a shift lead that came from zero experience. How she got the position over an experienced person is because she is also mexican. Daniella was asked for help on a canvas photo order from a worker that didn't know how to do it. Daniella told her she wasn't going to help and told her she was on her own with it. Then daniella went to purchase a snack and slammed it on the counter in front of the same cashier with an attitude... in front of customers. She also didn't want to cover the lunch of the worker. She said in a loud voice in front of a building line of customers that she doesn't want to be up front cashiering. Also when she is paged for ic3 or for change, she comes with an attitude and says "WHAT"! This is not professional of a shift lead. . Then there is Erica also Mexican. She s always rude and doesn't respond to pages over the intercom because she is too busy fighting with her husband over the text messages. I'm disappointed in the services here. Why is this allowed to happen.? Why the racism and favoritism?? This has to stop. It isn't fair at all. I am not leaving my information to be contacted, you can view the cameras and interview workers. This is in fear of backlash or getting fired for speaking up that I won't leave my info.

I dropped off prescriptions after dr appointment at approximately 2:50pm. I was told it would be an hour and twenty minutes before it would be ready. It is now 6:05pm and guess what. Still not ready. This is horrible service. They have no regard for how customers may be feeling. The meds are needed to help feel better.

When you call you get a Robot to answer the phone, it takes your refill information, supposingly it then sends to the pharmarcist,. I called the next day to make sure they got my request for refills, Well you can never never never get the pharmarcy to answer and if your lucky enough for them to answer they put you on hold without even talking to you. Then music comes on and nobody ever comes back to the phone. I know they may be helping customers but they can at least take a minute to let you know I will be with you in a minute, This is not my first time dealing with this pharmarcy I have been with them for years and it's always the same old thing, There excuse in the beginning was it is a new system! with the phone system. All I wanted was to check and see if they got may request, and you can't even get a live person to talk to, I know for a fact the recording will say we are helping others and will be with you thank you for holding, well again they never answer I know this because one Sunday I called and the same old message helping others, thank you for holding, well after that r time of holding, I gave up and went to the store, well guess what not a soul in the store in pharmarcy dept, so what does that tell you, somebody or something is not doing their job. I wonder if it would be any better at CVS or Kroger? The above about the sunday instance was awhile back, I forgot to mention that.

Primary insurance for prescriptions disappeared. Had another insurance listed as primary and a third that I never had at all!!!
How did this happen??
One more time and I’ll switch to CVS.

nina vilichez finalized the horrible service since 10-2018 I have been waiting for a call from your top mangement mario (ninas boss)Plamero,Bill Miller Alhando,nothing According to your complaint department emails have been sent&re sent.No one in complaint department can see them or what happened just keep resending them They also write what they want not what the customer says Vilichez last told me 1)she has no time to find out who or what caused the errors on a checking error causing walgreen to send a collection agency 2)why my info on a letter they were sending to my house was sent to an adress not mine 3) it is up to me to fin these errors made by Walgreen departments because she is too busy(even though it started withher department in the first place 4) Vilichez just wants to hand me a$50 giftcard and just close this case $50 for 145days (and still counting) of harrassment in dealing with Walgreens departments

I'm a registered nurse working in a large medical group serving the Inland Empire in Southern California. I was called today by a pharmacist working out of Walgreens #06061 in Upland. I was called to clarify a prescription. When I received the clarification, I called the store back. I was put on hold for over 7 minutes the first time and was disconnected from your system. I called back and explained the purpose of my call and again was put on hold. This time I waited over 16 minutes when I was disconnected. This time I called back and spoke to the store manager and was connected to the pharmacist who apparently didn't know why they called. When I told him that no one should have to wait 30 minutes to speak to a pharmacist and that I was registering this complaint with corporate, he responded arrogantly, "No problem!" For the life of me I can't imagine how any enterprise, especially one in the healthcare industry, can be so bold and dismissive. Poor service like this will certainly reap its own rewards. I know. I used to be a customer of this store and moved my family's business after multiple episodes of this kind of service.

My doctor called in a refill for a prescription that I take daily. I did not yet need to pick up the refill as I am not done with my prior month. Walgreens pharmacy has called me at least 20 (TWENTY) times to tell me my refill is ready - this is bordering on harassment and I think you need to change your policy. leave me a message and I will pick up the meds when I need them. so frustrating!!!!

Thyroid medication problem (old Rx for me, new to them) since Costco mail order tripled thier prices, and I already had a Walgreens acount for things like ibuprofen...I asked them to fill my updated dosge of NP Thyroid. I was told it was ready, but when picking it up there was only a third of it. I said please hold onto it, I will pick it up all at once since you have to order more in to fill my entire dosage. I was told 2-3 days. A Week later, having heard nothing from the store, I asked online chat to look it up. They told me the order had come in and mine was completely filled and ready to pick up. I went in to get it, they had no record of it, no bottles in the bin, nothing. I told them it should still be sitting there (at least the partial) from the week before. They split my account into 2 seperate accounts and messed up both of them. I can only see 1 through the app, and I can't seem to get them to merge the account since they are the ones who caused the split in the first place. I told the tech to just contact my Dr. to re-send the presctiption as I am not in a huge rush, still have some of my old Costco pills left. I then got on online chat to see if I could get a transcript of the precvious chat where they told me that it was ready after checking (one of) my account. They refused and disconnencted me. I started another chat, the 2nd person was extremely rude, took no responsibility, did not care at all to help get anything fixed. It really bothers me that they are allowed to treat customers this way. I am more angry with the online chat people than the pharmacy. I do realize people make mistakes, but if you are in a customer service job, stop flat out lying to your customer and being mean on purpose.

Walgreeen 299 broadway Somerville ma 02143.
It has been since last year every time I get a text from Walgreen as my medications are ready ,when I go for pickup there is nothing , I have to fill there and wait 20 min or comeback .when I comeback after work to get my medications they gave me only one and they confused when I asked about others 2 missing ( is necessary for me to take 3 of those medications) and they keep in the computer and asking each other to look in their computer.after long waiting they just said is not ready to pick up .
The people over their are not profession,are not curtoise ,they keep talking when they done they can decide to work and just don't look happy working .

I am a 74 year old disabled Marine Viet-Nam veteran. I attempted to purchase cigarettes at 7:00pm today. I was told I needed to show a drivers license. I said I would not but I would give my date of birth., and did.
The cashier called the on-site manager. The manager said I needed to show an ID with my date of birth. I told her I gave my date of birth to the cashier and she didn't need to see my ID. The cashier told her she needed to over-ride the requirement, the manager said only the store manager could over-ride it. I asked her if she was indeed the on-site manager and she said she was. I said she could over-ride the requirement. She said only the store manager could do that and she wasn't here. When asked if she wanted to sell the cigarettes, she said yes. I said, then tell the cashier to ring them up and I would be on my way. Again she said I needed to show an ID. I said goodby.
I want to congratulate Walgreens on hiring some of the most dense, ignorant auto-bots to work in your stores I have ever seen. Your corporate requirement to demand an ID from an obviously older person to purchase a legal product is asinine and needs to be amended.

I was given a coupon for Aussie shampoo $8 if 4 purchased. I started trying to buy on your shop line very very early Monday morning. Would not apply the coupon. After numerous attempts to order on line I gave up that first night. On Monday morningI have traveled to nearest town (15 minutes away) does not sell the product. Then on Tuesday I traveled to the next nearest town (30 minutes away) as they have 3 stores. None sold in any of the 3 stores. I called your customer service number. The nice guy tried to order it for me there he said it wouldn’t let him apply the coupon. So I again Wednesday and Thursday several times trying to again and again get the online order in I finially got it to allow me to order only (1) shampoo. My coupon expires on February 9 and I really do not want to lose the marvelous deal being offered. The Aussie total miracle 7in1 shampoo sells for $2.97 and with the coupon applied would allow me to get them for .97 cents each. I know it’s possible as some of my Facebook friends are able to get theirs. Can u please offer me assistance in this manner. And thanks in advance

Walgreens is breaking a law, trying to play street police. It is NOT walgreens right to card everyone for cigarettes. Why might you ask, because the actual law states if you look under 40. If one looks over 40 this could be said age discrimination. Walgreens says this is done to prevent adults selling to minors. This is the type of progressive movement LAW MAKERS come together to process.. not pharmacy/drug stores. People are not only upset about this causing a loss in sales, but it is frankly ILLEGAL to card everyone as it becomes a rights issue.

My wife and I purchased the 2 dose Shingrix vaccination at Walgreens in Sarasota. We received our first vaccination in May of 2018. We have been trying to get the second vaccination at Walgreens in Sarasota but every Walgreens in Sarasota does not have the second vaccination. All the Walgreens say they do not know when it will be in stock but they say check back. I understand there is a shortage of the vaccination nationally but feel having paid for both doses we are not getting a straight answer. We were originally told to receive the second dose with 6 months of the first, we are now past that time period, Walgreens pharmacy is now saying the second vaccination can be received within a year of the first. Is Walgreens making this up a new 1 year time period? We want the vaccination but question the effectiveness now having lapsed 6 months with no real answer from Walgreens. I think Walgreens should come out with an official statement to their customers regarding what has become major customer disappointment offer a money back option.

This morning I had the misfortune of stopping by your 3646 N Broadway location. I had already been in the store shopping minding my own business when a group of teens came into the store. They came in went up and down an aisle and left just as quickly. The manager looked distressed and proceeded to follow me through the store. I am a middle-aged woman very clearly not hanging out with children and had already been in the store shopping for a while. I understand if there is a problem at the location but to treat the remaining customers inside the store lousy makes no sense, is indicative of poor judgment and poor customer service. She needs further training. On a positive note, at check out Stephaney was warm, professional and efficient. You need more employees like Stephaney.

In regards to Pharmacist and Asst. Mgr (Tom)
I typically write notes recognizing great customer service however, that is not the case today.
I can not remember when I have been treated in such a disrespectful manner.as I was tonight at the Walgreens on Winn Road in Spring Grove Il. I went in the store to pick up 4 prescriptions and as always some other less important things as well. There were no other customers in line and I thought I was lucky to be greeted by the pharmacist on duty. I was immediately told that one of my prescriptions was not able to be filled as they did not have the requested number of pills in stock. I was told that they could be in next Wednesday January 9th yes 6 days away! I have had this happen before and they have given what they could and then the balance when they came in. I was told that they could not do that with a controlled script, and I can understand that. I asked if one of the other stores could fill it,,,, and I was shocked when I was told that they do not have time to call around to other stores and told me that I would have to call! I said that I did not think that was very good customer service to which I was told "too bad we are very busy". I spoke to Tom the assistant manager on my way out and explained how I was treated to him. Most managers would probably say,,, let me go back there and see what I can do,,,,, but no not Tom. I called and spoke to Tom about 8:45pm and asked if he found a way to help me. He said "they transferred my 4 scripts to the McHenry store". I never asked for that to happen. I specifically asked if they confirmed if that store had the requested number of Nucynta and could fill the script tonight. Tom said "yes except the script for Adderall as that is a controlled substance" I said that does not make sense as the Nucynta is also a controlled substance and also the pharmacist had told me that there was a hold up with my insurance causing the delay in filling that one. Tom told me to call the McHenry store to which I asked him for the phone number. He said he would get it for me and right after that I was disconnected. I called the McHenry store and spoke to Andrew in the pharmacy. Andrew was very helpful and he explained that the Adderall and Nucynta scripts cannot be transferred they require the doctor to call in a new script. To me that indicates that I was lied to by the pharmacist and Tom at the Spring Grove store! I would like to note that in 2017 I spent approximately $9,000 dollars and in 2018 I have spent approximately $12,501.00 with the Walgreens pharmacy in Spring Grove location only.
I could continue on but hopefully this gives you enough information to call me. As of tonight I have no idea if or when Walgreens is going to help me.

I want to complain about Walgreens in Ware, MA - I called Walgreens and ordered 3 prescriptions to be filled on the 22nd. Since Christmas fell in the middle of me picking up my prescriptions I ended up going to Walgreens on the 26th to pick them up. They were closed with no explanation as to why. I was already out of my Atenolol 100 mg. but figured 1 day wouldn't hurt. So I went on the 27th and saw fire trucks. Employees were in the parking lot. I spoke to the pharmacist about the Atenolol. She told me to go to Ludlow (half an hour away) after I just came home from West Springfield (which goes past Ludlow). Even if there is a problem, this is a pharmacy which should figure out a way to help people with their medication. I was a customer of Rite Aid, got forced to go to Walgreens and now am taking my business to CVS. You should have kept Rite Aid open instead of Walgreens because the pharmacy stinks! I have missed 2 doses of the Atenolol and have a headache. I told my son if something happens it is Walgreens fault.

Hi! I just came from your store, located at 713 Brighton Beach Ave, Brooklyn, NY 11235. Your workers at the pharmacy part refused to take a payment from me and sent me to the front cashier. I understand that siting and chatting in the back office more fun than work with customers. I just believe that your people supposed to work on the work place.
Hope, you can do something about that..

I have been having my prescription delivered to me from the Walgreens on 1st Avenue in NYC 10009 for many years. Today I was told that they will no longer be making deliveries but I could use FedEx for a $5.00 charge. I am 80 years old and am unable to go to the store to get my prescriptions and I cannot afford the extra $5.00 since I am on Social Security. I don't know how I am going to get my medication and I hope that you will reinstate the delivery option.

Thank you

On 12/04/2018 I called WG in Gary, Indiana to verify some medication. I gave the first person I spoke with the information they asked for D.O.B and name of the person I was asking about, I was put on a brief hold for the pharmacist {OLGA} only to be greeted with a nasty attitude asking me if your calling from the lake county jail why doesn't it say that on my called id. I told her I didn't know why. She told me to call back from a different number, I did that and was placed on hold multiple times until the phone hung up and I had to call back. Its been more that 40 minutes and I'm still on hold waiting to verify my patients medication.

I am a working Foster mom with 6 kids. We have tons of prescriptions to fill every single month and very little time. I have been using Walgreens for years with no problems, I knew all of the staff by face some by name. I always tried to go when my favorite pharmacist Vicki was working because she is quick and always accurate. Apparently there has been a staffing change since I no longer recognize many of the employees and I've had nothing but issues since. My last 4 trips the prescriptions are not ready and I have to start from square one. Nobody knows what happened or who dropped the ball and your new manager Matt seems to blame everything on his staff even though my biggest issue to date has been directly with him.

I strongly feel that the new staff cannot handle this locations traffic and the manager is the biggest part of the problem as he has explained to me multiple times how "swamped" they are and he will get to it when he can and when he tells me it's going to be 10 minutes to correct what his employee didn't do the night before (get my prescription ready) it turns into 50 because he decided that everyone else in the store and drive through needed to be taken care of first...even though mine was actually supposed to be ready the evening before and I explained that my son just had surgery and was laying in bed screaming in pain.....no priority, no urgency.

I have moved all of my prescriptions to CVS and am recommending everyone else that I know to do the same, I have zero confidence in the new staff at this location and am just not willing to drive to another city to avoid them.

On Nov. 17, I called in 3 prescriptions, each with a refill, on all 3 prescriptions. We went back to Walgreens on Nov 19 to pick up the meds. They had only 2 ready. Which meant I had to make another trip back on Nov 20. I chose the drive thru window to do our business. We waited in line for 30 minutes with no cars moving, but many lining up behind me. No one was servicing the drive thru window. Finally after 30 minutes, a man, who I believe was the manager was taking care of the customers. This whole procedure, not having the prescriptions done as promised, or not servicing the drive thru window unacceptable. Either the company should see that enough help is hired to give some pretense of customer service or close down the drive thru window. This is not the first time this has happened. At busy times, the line inside the store is also serviced by only one person. And again the wait is much too long for simply picking up a prescription. This store is 3990 E. Lohman Ave. Las Cruces, NM 88011

I was just placed on the libra freestyle by my provider. Not checking the bag (which I take responsibility for). There were a total of 3 full sets of readers given. When I called to talk with a pharmacy representative it was obvious she was not familiar with the product. I then informed her I would research the Libra for it didn't make sense to provide a reader full set for every 10 days. That I would also come to the store.

Upon reviewed the literature given (booklet) and performing a literature search online, I could not find that a full reader set was to be changed out every 10 days with the sensor.

Not only did this cause my insurance company more than needed but also caused me more out of pocket. When a new product comes out it is all pharmacy worker responsibility to become familiar with it before selling to the public.

I am a healthcare provider who works for an outpatient behavioral health/substance abuse clinic in Monroe NC. I have been in this field for almost 30 years, working in different places, and have never experienced such terrible customer service from a pharmacy. There is no way to contact a Walgreens pharmacy in this area unless you hold for 20-30 minutes, or longer. We have stopped calling and tell our patients that they must go in person to the pharmacy and have them call us. When we are on hold for that long with the pharmacy, it severely impedes how we operate out clinic for the day and we are not available to assist the physicians in a timely manner. I realize the pharmacy is very busy, but this does not happen with any other pharmacy in this area! Ultimately, we are unable to assist our patients in getting their Rx's if they use your pharmacy. This is very poor customer care for patients and healthcare providers.

On October 24, I handed the window clerk two prescription containers which she logged into the system. I requested a 90 day supply refill on each prescription and told her I would return the following day which I did and I requested a third prescription refill. The store was extremely busy so it took some time to refill the third prescription. When the clerk handed my the prescriptions she said all three were there. When I opened the packages at home (10 miles away) I found that only two prescriptions had been filled and neither was for the 90 days I had requested. One of the prescriptions had only two refills so the most that could be dispensed would have been 60 days. (Yes there is a closer store which I prefer not to use.)

On a previous visit I handed a prescription request to a gentleman whose name tag proclaimed he was the shift manager. He said it would be a few minutes and went into the stacks. Twenty minutes later one of the clerks asked if I was waiting for a prescription. When I told her yes she checked and said we do not have the request. After she had my prescription refilled , on leaving the store I saw this "manager waiting customers on the front register.

I was in wall green in saint clair shores, Michigan, I brought cig. the lady said you have to show Id. now that's ok really no big deal, but when she scan my lic. and now all my information including my lic. number. I am not pleased. we all know that there are scammers out there just looking to information on everyone. so tell me why you have to do this. diane.

Rude and belligerent cashier who refused to assist with merchandise and told me to go to the grocery store. I'm disabled and all I wanted to do was get my stuff and get the hell out of the store and go home. Anyway, the store is #16514 4300 Curry Ford Road Orlando, FL 32806. I have the receipt but was unable to upload at this time. The date was 10/18/2018 and the time 3:33PM and the RFN# 1651-4216-0442-1810-1803.

Waiting time in line or drive thru, first they messed up my prescription, they informed me I have to call my insurance provider, insurance provider informed me Walgreens incorrectly entered the wrong codes and provider. Thus creating longer waiting time and extra days in picking up prescription, WHY

I was a customer of the Rite Aid Pharmacy located at 3401 South Broad Street Chattanooga, TN 37409. Because Rite Aide was purchased by Walgreens, my prescriptions were transferred to the Walgreens Pharmacy 3550 Broad Street Chattanooga, TN. I am in Pain Management and have prescriptions of Oxycontin and Hydrocodone. My Oxycontin is due to be filled tomorrow Oct. 12, 2018. I called the pharmacy a few minutes ago to ensure the drug was in stock and could be filled on that date. The pharmacist technician informed me, before I was finished asking my question, that I would have to call back tomorrow. I explained to him that I was aware the prescription could not be filled until the 12th all I wanted to know was the drug in stock and could be filled tomorrow. He said they didn't have the drug in stock and would have to order it next THURSDAY! I told him not was not acceptable that I had to have the medication or I would go into withdrawals and that he needed to get the drug from another Walgreens store. He informed me that was not possible that they could not transfer drugs from one store to another. He was very rude and quite frankly had the attitude that's your problem not mine. I am in the process of having my prescriptions transferred to a different pharmacy and not a Walgreens. Your customer service at this Walgreens is terribly.

It's irrespectfull for the patients does'nt have enough sttaff working on 960 noth ave bridgeport after the flodding accident happen last week on our corrent location woodside pharmacy.

My number one complaint is Walgreens in Racine, wi on washington ave, no one ever answers the phone in the pharmacy dept. I lived in Caledonia for 22 yrs and never had as much problems as when I moved recently to this location. I wait on average at least 28 min. or more everytime I call the pharmacy. I can understand once and a while, but this is a regular occurance. Also they are very, very, very disorganized, recently there was an issue with my sons insurance covering a certain mg. of his medicine so they changed the mg. to add to what he was taking already, but instead of switching them out, they gave me the wrong mg. and if I would have just given them to my son he would have been over dosed! The label on bag said 75mg, but the bottle inside had the 150 mg, so my son was already taking 150mg and if I would have just added it to what he took he would have been taking 300 mg instead to 225 mg. of Veneflaxine( sp?) . The pharmacist apologized and gave me some points on my walgreens card to make up for it. I let it go, but with all the issues with not answering the phone and I have to physically go in to talk to someone is outrageous. The pharmacy department needs to be completely restructured from management down, they do not know what they are doing here, and the disorganization is unreal. I saw another customer that was given some points on his card as well along with an apology. I wonder if they messed up his medicine as well. The store is great, the pharmacy is not. They need to have someone to answer their phone, also when I had to go in physically, the phone is always ringing and ringing. EVERYTIME...waiting over a half of an hour just to speak to a human being is unbelievable. Not happy at all with service in the pharmacy department. They need a total overhaul.

The Cleveland, Ms. pharmacy is consistently understaffed with one employee dealing with customers. It generally takes five to ten minutes to handle each transaction not including the wait for a prescription to be filled. Today I waited in line with four people in front of me and left after twenty minutes.