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I had my mobile in my jean pocket and I was leaning across a table to get hold of my keys. The contact with table totally shattered my phone screen. It was under the slightest pressure, but I don't know how it broke. Mi phones boast of good quality, but this is not what I expected from them. I first called the customer care number given in their Indian portal to enquire about the cost and number of days it would take them to fix it. It didn't prove much useful since the guy on the phone didn't know much.

Then I called up one of the customer service center given in their website. They said it would take around 7 working days and Rs.6000 for the repair. The phone just costed me Rs. 14000. They're charging me almost half the money just for screen replacement! Since I didn't want to buy a new phone, i decided to go ahead and get it fixed. I gave my phone for repair on March 6. They asked me call them after 7 working days to confirm the status. They said the delay was due to the time taken in procuring the new screen. I called them after a week to know whether I could come and get it the next day. The lady on the phone informed me that it would take another 2 days since there was a delay in receiving the courier package.

I couldn't do or say much and I just let it be. Again, after few days, i went to service center to get the phone. That time, they informed me that they hadn't finished the work yet since the package arrived only that day morning and asked me to come the next day. I complied. The next day when I went there, they informed that there was some issue with new screen and the touch wasn't working. They will have to get a new screen which will take another 5 days. I came back again on 6th day when they again gave the same excuse saying that work wasn't completed yet. The last time I spoke to them, they gave the excuse of being severely short of man power and have confirmed that they would surely deliver my phone by April 2.

For a company boasting to be receptive to their fans and customers, Xiaomi has been very very poor in their customer service. I love my phone. I was so happy with Xiaomi until this incident. They just aren't ready to take over the bigger players here because they simply don't have the logistics to provide after-sales-service support. The responsibility of the brand doesn't end as soon as they hand over the product to customer. It starts there.

I was having Xiaomi Redmi note 3 the phone is getting heated too much and the battery also draining very fast. I went to the Xiaomi service center in Mumbai and they checked my phone. The employee told me there is a problem and a flaw in the motherboard so I'd have to mail it off for repairs. Well now it's been one month and no phone. I keep calling them again and they never pick up. I had gone to service center they told me the parts is not available for 16gb variant and it will take min 10 more days. Xiaomi phone's are good but the service is the worst.