Zynga Complaints Continued... (Page 2)

I had 110 million chips disappeare in a two hour window between logging out and logging back in. After contacting customer service via e mail, calling them on the phone, I get a response after three days has passed. The resonce: because we cannot prove this was a hack your chips will not be restored. I then asked: what happened to the chips during that two hour window? That question, though asked repeatedly went ignored and unanswered. Not being a huge conspiritorialist I'd be tempted to think I just got a really bad customer service rep assigned to me. But after googling this subject and finding so many other people this has happened to I decided to dig a bit further. I found a 2009 video of Mark Pincus their founder exclaiming; I needed to raise fing revenue now so I did every horrible thing in the book to do so.

I also found articles describing how he stole ideas from other companies then marketed those companies out of existence. Where there's smoke there's fire. I wonder now if I haven't run into a company culture that seeks to profit by harming others? My incident by itself is nothing, I should just move on and forget about this awful company, but I hate unethical companies. I feel the call of Network: I'm mad as hell and I'm not going to take this anymore. I have complained to the BBB along with about 1600 others, yet they stll have an A rating? Apperantly they need more complaints? I have also complained to the California Attorney General, this may prove more profitable since theyre not relying on voluntary business membership fees. I'm also going to complain to the FTC. By myself I'm just one guy yelling in the wind. But.....if we all do this together we become an army that cannot be ignored. I encourage the rest of you that this has happened to to follow my path and complain to the same entities.

Farmville 2. The thread in their peer to peer support forum is closed. My issue is resolved according to Zynga. http://www.zyngaplayerforums.com/sho...h-not-received. Except it isn't. I purchased an expansion pack on December 18th. When it hadn't shown up by the 21st, I looked at their known issues thread and found it was being dealt with. I went on vacation for two weeks. When I came back it still wasn't available. I figured it wasn't fixed yet. When I reached the level that qualifies me to expand on my own, over a month after purchase, I looked again, only to find the issue "resolved."

Funny, but I still can't get the expansion without paying my Favors and Farm Bucks and then completing an interminable task. The purpose of the expansion purchase is completely defeated. Is there a way to contact Zynga by email about this? No. By support ticket? No. By phone? No. I am simply referred back to the "Help Options" link in circles, which only leads to a peer to peer bulletin board. I am livid. The largest gaming company in the world should not have "limited resources" to the point they are unable to correct an issue involving real cash. Zynga should be embarrassed to carry such abysmal (and well earned) customer satisfaction scores all over the net.

If I were making money hand over fist, I think I'd rectify this ASAP so that I continued making money instead of losing cash paying customers in droves. Apparently, retention rates are inconsequential to this behemoth. There's always another sucker waiting in line.

I play the ninja kingdom from zynga on facebook, they advertised that if i spend more than $20 on Sephora i would get 3,208 jade, i have spend $50, and they didn't give anything and i have try to contact them, but they make it impossible to access their site. What should i do?

My Zynga account was suspended. I strongly believe that I didn’t violate the Term of services as stated on the message during my login. Kindly investigate and reinstate my account.

Ty for telling me how to protect my acaunt but i what to know what are you going to do about the chips that was stolen,i had 740000000 milion chips and some one take 720000000 chips of them,its supose to be aprotected accaunt,if you know is the person that take my chips then take it away from him and bring it to my acaunt,i think that you shud protect this site becuse peopel are buying chips with real money,i want you to bring me my chips back and to know that i can trust you if i woud like in the fucher to buy chips from you

I tried to redeem a prepaid card on Farmville and a message popped up after I entered my number that said Zynga was not redeeming cards at that time to try again. I tried later that afternoon and a message said that my card had already been redeemed and I received no credit for farm cash. I tried to talk to Zynga through live chat, e-mail, or on the phone are futile. This prepay card is a scam.

I purchased farmville starter pack on sale for $10.00. This was over 7 days ago . I paid online with my debit card and i read the statement from my bank online today and it did come out of my account. But all that i paid for did not show . I didnt get any fv bucks or coins or anything it promise me .Either i get the money put back in my account or im hoping to get what i paid for , Please respond asap.

To: Whom It Concern. First of all i like to say or tell you that i enjoy playing farmville, but lately it seems like i have been having some problem where i can’t pick up any trees, it takes me to Free Gift Box, also been having problem picking other items which i have to go back home and click on the items again….other problem is i been doing alot of refresh on my farm when i post more 3 items…..what’s going on,,,,,,please help and fix all this if u can and let me enjoy playing my game and would very much appreciate it……thank you so much

I am a regular poker player on your site and I have been left frustrated by a continuous stream of disappearing chips from my account. The first time I noticed it happen I thought I must have made a mistake the second time I noticed missing chips I knew I hadn’t made a mistake but since then I have been keeping very close tabs on stacks total amount and have seen it clearly happen on numerous occasions so I have decided to complain about it. I find it an absolute disgrace as I have paid from my own pocket to obtain my chips that you or whoever feel they have the right to just take them back. Today alone I have lost over 1 million and I estimate about 15 – 20 mill has disappeared from my account for no reason.

Today was the most blatant evidence. I played in a 25k sit n go tournament won it and my chips total was 400k lower than before I started. As a paying customer this has to stop.. I feel I must have so kind of consumer rights and I will be taking this matter further if I do not get any satisfaction from this complaint. I want my chips refunded to me and I want the disappearing chips to stop leaving my account. I hope that this matter can be resolved immediately so I can get back to enjoying the experience of Zynga poker.

First of all i find it great that one can play poker via Facebook, thanks for that.
My concern is whether my account has been hacked or not. I believe that something is wrong because every time i win a hand, i only receive 66%
of the chips on my account. I have over the last week checked, and checked every time i win a hand and it happens every time. What can i do?

For sor unknow reason when i turned my pc on the fv’s that i had (7) which isnt very many, but the helped out when i am in need to use to help my complete my task, . anyway they just disappeared an it done it when the picture said wither crops i didnt have any crops that withered.

so when i click for the picture to move off of my screen, I really didnt pay much attention to the fv for a couple seconds, when i changed to another location of my crops i had seen my 7 fv wasnt there. For this is the first time that it had done it , for i getting tired of something happening like this. but while i am writing these little signs keep popping up before you harvest your crops .

its very anoying, is there a way the this problem can be fixed, but back to the fv. i would hope you can understand my concern for i know you have been having farmville problems. very understand, but i dont know what to do about the problem is there anyway that i could get my little bitty 7 fv back. i would appreciate so much . i play all the time which i enjoy very much , they are great challenges

i had 9m all gone by a hacker, a message came to me when i was playing poker, from “zynga” to the application of the game it was about briefcase …something like that, i didnt open it ,cause i heard before from a poker buddy that huckers did something similar to him and they tooke all his poker chips .Then a message came to my mail…. without i giving any adress or answer to any weird thing but they left me with nothing, so can you give my chips back…!!!L thing that the security on zynga doesnt work

, many users of zynga had the same probleme and its really annoying to started over again knowing that probably some hacker enter to your mail just like that!i thing you should do something more about security… we play for fun and all these about our privacy …ok not funny.Finaly i believe that hackers sell the chips they get, more cheap …but they make also other players who don’t pay for chips don’t trust anymore zynga poker..

Greetings,i have an account been playing poker since 5yrs i think and also got hacked for 51million at one time,still have the corresspondence with me.2-3 days back after a long long time in hopes that the poker experience must have improved i played and won around 18 mill..then i play on high bets 100k/200k tables keep losing on best cards until one high bet game a smart player/bot/hacker comes n does all in …i have good cards and all have folded in the table in london casino i i remember right,i call and my winning card opens,

great isnt itbut no the guy goes n raises though i have better cards and the river or should i say rigged card becomes his winning card and u lose all my chips.Sadly situation after so many months is still the same,whats the use of spending so much time playing and not to forget burning electricity which also costs money and utilising my internet connection and also paying a good amount for high speeds and then ending up being a sucker???

zynga please pull your socks up and be a good judge please restore my chips and make sure that these players or bots are banned ….i myself have been reporting as much as i can and also receive thank you for your support messages in my inbox in zynga poker …Please Make IT a Pleasant memorable experience not a bitter one.

i play for hours and then when the tournament is almost over suddenly the game starts playing on its own. then i figure out how to get back on then when i win i dont get any chips. i am not a hacker i play fare i believe you guys owe me alot of chips. if you guys dont start giving people back their chips we are going to start disputing with amex. im going to start posting this on my twitter, facebook and other networking outlets. im sure this company makes millions off of people who play the game fairly, now im going to write the bbb. i mean in the old days you would be taken out back and have your fingers crushed with a hammer. thats basically what this company is doing stealing DISGUSTING

I have won chips at the table and they didn’t get added to my account and I have chatted with Zynga about it and they won’t give me my winnings. They said that thay have taken care of this for me once before in April and won’t do it again. I would like to know why I should keep playing and if I win the chips don’t get added to my acct and why they won’t take care of it. I have had this happen many times and basically I play for nothing. If I were to go to a real casino and win they would give me my winnings. Well not Zynga they rip me and others off everyday. Something needs to be done with this website especially when they sell the zynga cards in store.

How can we shut them down? They don’t play fair!!!!

Hi I have lost 26mil chips on the 29 of October during the period of 16:00 to 17:00. I have been playing poker at that time and was just logged out and told to log in again. I have had all the necessary security as provided by facebook and still my account got hacked into I had 26,218 mil in account. Most of this chips i bought. I have previously reported that someone is trying to hack into my account and i took the advise from Zynga and yet i still got robbed. I have paid for a service and i am really not satisfied because the quality of this service is not up to standards.

As a company you ask people to play this game and buy chips but you cannot protect them which is bullshit to me. I am not going to stop here with this message if i have to put this message up on every single page i can i will because this is poor customer service you buy chips and get robbed from it. If you cannot provide excellent service then don’t let people buy chips. I think this is not the first complaint you got. What have you done in the process to curb this. I want my chips back.

It took me a hell of a lot of time to collect this amount of chips. I would appreciate this. Also i would like to make a suggestion. When logging on to Zynga please let them have a different code as this will stop the hacking. Or you issue a unique code.

I have been haveing a on going problem with my site. I am suppose to have won with ticket booth, what did I win ?? I don’t have anything. Also I have a problem with sharing with the second popup all it is a big picture of the item that doesn’t go away unless I restart, that is growing thin. I also donated 2 or 3 times to plant Rainbow Chard still can’t plant any it keeps on coming up to donate, how many times do I have to donated to plant?? Still no sound effacts. What with the price of thing FC,FC,for everything the cost of that is going and going up. I read that zynga farmville has lose 4.4 millon people I can see why.

I love the game. I have lost neighbor and can’t get any because of the cost and on going problems,or getting bord of it. It isn’t that much fun with the on going problem not getting fix. Everyone keeps telling me to stop giving you my mooney. Please don’t make this happen.

Yesterday I was trying to buy a flowery fountain and I got 4 charlais cows. Now why would anyone want 4 charlais cows. That was about $80 and then I was trying to move around the stupid farm and the instantly apply went off w/o me clicking a darn thing and took more money. I had just planted. I have played for over 2 years and I have 2 farms and spent lots of money with you but I am done, finito. Your game sucks. I have shut down both farms and I will bash you to anyone who listens. People have quit playing due to all the problems loading and getting around on the stupid farm. I say stick it where the sun doesnt shine.

For the past couple of weeks I have been experiencing a lot of trouble sharing with neighbors, the dialog box too far down for me to hit share and I end up having to refresh after each time I am asked if I want to share, etc. This is quite frustrating. I also am not able to accept gifts from the top of my farm, it does not appear until I log out and the diaolog is never complete. Is this something that is always going to be this way because it is really frustrating. I can not share ANYTHING without having to refresh my farm after each time. This takes up a great deal too much time.

on the 1 june i was banned for 1 week when the ban was up i when into my zynga poker account to find that all of my 71/2 million had been taken and i was left with no chips. since then i have started again and got up to 2,392,539 in chips only to find out when my computer when down there was only 205,505 i do not know if i was hacked or did zynga take it so can you find out what as happen to it as this will probbley happen again if not sort it out .i would like to get the chips i have lost back as it was not my fault the chips was taken in the first place.

It was 30/5/2011 when I last could log in to zynga from my Facebook account with the sum of 455m chips which came because I bought a zynga offer of 216000000 for 125$ suddenly while I am trying to return to the game I could not play and logged in again to Facebook and when I tried to open Texas holdem the message appeared that my account was bannd for unspecefiEd reason. I was choked this is not easy to lose almost half a billion like that, I wrote for the zynga support and till now I sent a reminder daily with no answer. This is not fair and really this is a big fraud and steal. I don’t know what shall I do next but I hope that someone who understand these things will read this. Email: aquama [at] go.com.jo

I complained to them for 4 solid hours and included the text of the abusers. You did absolutley nothing to them I kept the full room log of there text. I screen shotted there accounts and faces. I thought this game was for relaxing…sex and verbal abuse is disgusting. An on slaughter for 4 solid hours is unacceptable. You need to take ppl complaints serious, or you will have NO poker site ppl are not going to put up with this abuse, of being hacked, and are pc techs, to be told they have not been hacked when when the key logger was filed to you to check it out. You do absolutley nothing for your players. Disgusted!

It has been two weeks that i have been bateling with my farmville gift boxs i cant send any gifts to my friends and know i get a message that all my gifts has expired. This is not the first time that i have complained about it. On my home farm i loaded some vehicle parts on my tractor and seader and harvester but the area did not get biger when a added the vehcle part. There whas a time when whe could make zyga a part of a bar that make it accedable to all the games i received 10vf coins i kept it in my gift box it disapears out of my farmville gift box with some other gifts.

I am relay very upset i am curently very ill and farmville is my window to the outside wourld i cant go anywhere farmville gave me so much plesure. Farmville wasent very expensive to play and together with the gift problem the cost to play whent up as well. HOPE THIS COMPLAINT WILL BE READ AND I WILL BE HELPED

I have purchased the new sheep with farmville cash that doesnt come easy the blinking poke-a-dot and the camelione sheep they bothe are cool but you cant i breed them and get the same kind atleast they should change colors or blink why r u selling something that we can’t breed and get more. Its not fair we spend money to buy farmville cash to get things we thought would do something else how do i mate a poke-a-dotted sheep that changes color and a camelione sheep that changes color and get some more blinking sheep? If i cant why did you sell them for us to think we can mate them?

Last Thursday, 21st April 2011, I purchased 216 M chips thru the account of my friend nani_hipolito [at] yahoo.com (FB account) under my credit card number and was credited at around 11.00 a.m 23rd April 2011. I transferred my chips to my new account mon.marasigan@yahoo.com (FB account) as I stopped using my original account mondizon2004 [at] yahoo.com since I was hacked 156 M last 11th April 2011 (refer to my complaint  dated 13th April 2011). Unfortunately, Zynga has been unfair to me.

While I was playing at around 8:30 p.m. (200k/400k blind) on 23rd April, Zynga suspended my account and confiscated my chips amounting to 105.7 M and left only 1.0 M to play. I appeal to your good office to return back my chips. I have purchased around 600 USD worth of chips from zynga in my collegues account for the past 3 weeks and Had been a good client of Zynga. Hope that Zynga will be fair enough to return back my confiscated chips as I have lost my motivation and have decided not to play Zynga poker anymore.

I hope for your consideration on this.

Very Truly Yours,
Ramon Dizon

hi they, just now 14.04.2011 when i was playing zynga poker in facebook, a message pop up and say my poker account is being banned. i just don’t understand how this issue can happen when i have done nothing wrong. i’m trying very hard to earn that chip and now i cannot play and if i play i need to start all over again. This is not the proper was to banned or to do implement this action for my account so suddenly. If zynga poker team could not solve this issue,its looks like zynga poker games is a fraud and cheat games because it doesn’t have any policies and procedures before banned people facebook poker games without giving any reason.

i am very upset w farmville lately, i have been playing for sometime now and i cant tell u how many times i was suppose to get something in my giftbox and didnt!! or someting i purchased an when it was time to place it on my farm it disappeared. today i bought a leprechian cottage and the money came out and it said locked when i went back and try to repurchase it but it did not show up on my farm so i got screwed out of it!! and last nite i opened a gift from one of my christmas gifts and it was an ice house i saw the house and when i was placing the house on my farm it disappeared!! this is bulls***, i cant get those items back, expecially the christmas house that was played during christmas and i did.

i also lost light houses that i had purchased, and had other neat things in my gift box and when i placed them on the farm they were gone, i have lost hundreds of dollars playing and i have just about had it if i dont see something to make it up i will not continue to play…i play on my account and my husband eric baughmans account i just started playing his farm…hes just getting started so im helping him out but he sees me get ripped off and i try to tell him its a fun game so hes gonna try it but hes ify,so idk how long he will keep with it.

i have also many times fielded all my crops and they erase all my points and clear the crops all over as i plant them an harvest them this has happened on both his and my farms mostly on mine just a few times on his but it was nothing i did, i have a friend that says hers does that too so idk what that problem is but it takes all ur points and cash away.im hoping u will clear these problems up soon as it is a big inconvience and makes playing not so fun!! thank u!!

Twice now I have gone into the games bookmark to look at game stories and collect my gifts and I managed to collect one gift and then I go back for the rest and they have just vanished, I proceed to go to my farm and look in the games requests and they aren’t there either, what to do??? Also on a different subject , I have completed 4 co-op jobs and not received my bushel sets from them?? Who will fix the problem with these missing gift requests and games gifts???? From a Farmville fan who is getting unhappy about all of the mishaps that have been happening with Farmville.

Since one week i have problem in loading farmville and connecting to the online server to play the game with friends. After loading withing 2 minutes the message comes “your farm is out of sync and cannot connect the server, please refresh the page”. If u refresh the page same thing happens again and it gives you the same error message in farmville. Can anybody tell me what is the problem with my farm on farmville? I am connected to the internet, so the problems cannot be on my computer. I have never seen this “your farm is out of sync” message before in all the time I have played. How do I sync back up to fix? Please do the needful thing and help me out please. Thanks in advance!

did all that was asked on farmville to get the english countryside farm. the box said it would show me how to get there but wouldnt finish loading, simply did nothing i had to come out of it. but now cant seem to have an english countryside at all as the icon thing u click on to connect with progress has gone. im furious because friends have done it and i cant join in or sort it out. I hope u actually get this complaint and sort the option for me to have the other farm or ur attempts at making the farmville game more interesting is a total waste of time cause there are too many problems with farmville…

Every since I got the english farm on farmville my crops on my first farm just quit growing. My friends say that when they visit my first farm that they are withered, but my screen shows that they are at the same percent that they were a couple of days ago. What can i do to get them to finish growing? I’m loosing experience points on farmville and falling behind my other friends now. This is very unfair to me. Nothing is finishing not even my winery goods, they are also still at 6hr to go. Thanks for your time to read my email, and I hope that farmville can help me. you may contact me at ms_zman@yahoo.com, Robin Zimmerman.

I think farmville should not stop us from getting more gifts post on the fan page wall and telling us to come back tomorrow. I spend a lot of money on farmville and if funville is going to control me on how much prize i can claim then i will not play the game again. Its not fair if other people are slow with picking up gifts as fast as others of us. It’s certainly not fair for them to control accepting wall posts on the wall without a reason why they are doing this. PS I also speak for lots of my pals here on Maui playing Farmville.

I don’t know why I was banned from zynga poker I play about 8 to 10 hours a day every day and every-time I get over 50 million poker chips someone says that I am cheating and reports me and you kick me off of your game this time I had over 200 million poker chips I am really getting sick of this now I am not going to start all over again this is the second time now the last time I had over 68 million zynga poker chips and someone hacked me and I lost them poker chips to and if this is the way that you look after your customers then you can just keep your poker chips because I am sick of fighting with the idiots that keep hacking my account and you blaming me for it.

my fiance martin langlois has asked me to write to you, his zynga facebook poker account was compromised, and somebody used his details in zynga poker, his bank details, to get chips. we have sorted this with the bank, but martin wants to know if he can have his account back, he has started a new one up, but wants his zynga poker back and the chips he put into it. he would also like to be on facebook again, we can answer any questions you ask us. could you please email me, and let me know if he can have his old poker account back to reset his password again thank you.

Why do farmville need to control players in claiming reward? that should be our privilege if we’re faster than other players in claiming gift/reward/trees. Instead do something on issues like missing bushels, gifts and reward. i was always a victim of it harvesting half of my farm w/ no bushel in my market after. i’m an avid farmville player and should not be controlled when claiming rewards being posted by my neighbors! I had an account .iopened this account before the end of march2010,from this time i’ve been working hard on my farmville.I get level 101.A month ago my account has been hacked.i was obliged to change it.

I will not be able to start playing farmville from the begining,i will not like to lose my farm my english countryside& my lighthouse.Here by some of my farmville’s friends;joseph saad,youssef abdelnour,mohamad adnan saade,zeina khoury…November 18 was the last time i played on my farmville.I will be greatful to you if my farm will be back to me as a Christmas Gift. I am so sad.

Here is my farmville complaint. I had 111 unopened special deliveries – which I opened tonight. I received 111 checked buttons although 10 is the maximum allowed. This is not the first time this has happened so I assume there is some kind of a glitch. Thank you. Have enjoyed Farmville for about a year now.

For the past month I have not been able to access my gift of market box to buy or open my gifts. How am I supposed to build up a farm. I have now put my French Quarter in storage as I can never see it on Farmville. This game (Farmville) is such a wonderful game to play but my patience is now really running out. If the person who did this site cannot continue to keep it up to standard then surely there must be someone else to do it PLEASE FIX THE PROBLEM.

I went to harvest my crops on farmville, and I noticed that my garage is gone… I am a level 69 Avid player. I have many neighbors…still want to know where exactly is my garage??? Please find it for me. It had multi engines, and some  of those you cant even get anymore…please help me!

I bought the cinnamon heart tree about 4 days ago and it disappeared after 2 harvests. Then, silly me, 2 days later I bought a chocolate heart tree. How do i go about retrieving them?

i bought a horse not knowing you couldn’t breed it, that’s ridiculous money for the looks could you please take the horse back and give me my farmville dollars back pplleeaassseee for a horse i can breed! i don’t have money like that just to look at something please take the horse back and replace my farmville dollars please!!!

This complaint is about facebook farmville game. I love farmville and keep playing it even though problems have happened. I’ve just recently mastered the NACHOS and the DAFFODILS but my mastery sign was not given to me. Kindly sort this out farmville people.. thank you!

i was playing zynga poker on facebook and i went in a tournament game (sit and go) it cost me 100,000 chips to play and it said that third place receives 50,000 chips and i came in third but never received my zynga poker chips. this happened on 01/18/2011 at about 11:45pm. could you please check it out and send me my zynga poker chips thank you!