Contact Zynga Corporate

I HAD BEEN BANNED FOR 8 MONTH AND I JUST BACK IN 2.5 WKS AGO . HERE GO AGAIN. I HAVNE'T DONE NOTHING WRONG TO THOSE PEOPLE. THEY CALLED ME AN OLD LADY, GRANDMA. THEY ARE JUST BEING UGLY THERE OWN BEHAVIOR. I NEED YOUR HELP TO STOPPED BLAMED ME TO SAY ANYTHING TO THEM . THEY STOLEN CHIPS I HAD. I SPENT A LOT OF MONEY ON THEM ABOUT 500.00 DOLLARS TO BROUGHT THE CHIPS SO I QUIT BUYING. I AM REALLY SENIOR CITIZEN. THEY AE ABUSED ME AND CUSSING ME , DIRTY WORDS, SEXAULTED. OLD LADY AND GRANDMA. i SWEAR TO YOU I HAVEN'T DONE NOTHING WRONG TO THEM. MOST PLAYER DOESN'T RESPECT. THEY DO GET MAD THEY WANTED CHIPS DONATION TO THEM.
I KEEP SENT TO ZYNGA THEY DON'T RESPOND TO ME. I TOLD THEM ZYNGA REPORTED I FEEL THAT IS ABUSED TO ME I AM 72 YRS OLD. THAT HARASSMENT. I AM GOING TO REPORT AND COMPLAINTS TO ZYNGA TEXAS HOLDEM POKER.
HONEST WITH YOU MOST PEOPLE ARE NICE AND NOT RESPECT TO OTHERS.

I play Empires and Puzzles. I went to battle in war and got an error message. When I go nack in not only did I loose a flag but my top team was disabled. I spend a lot of money to play this game. I f there's a glitch we should be better informed. The same happened to my alliance members. How can I get my flag and my 34 team back. How ?

Dear Zynga Poker,

I loved your game and it's all features, yesterday night I have 13 billions
chips balance when i closed my game but when i got up in the morning my
balance is zero. How is this possible??

I wont transfer any chips to others, i wont cheat any body you can check
these things.

Please return my chips with palenty, hope you understand
Thank you in advance

Mohammad Zayd

I am having trouble getting Words with Friends to function. When those people I am playing with submit a word, I do not receive it and therefore the game cannot continue. I have attempted to contact your company on several occasions over the past two months but have not received any satisfaction. The problem continues. Although I enjoy playing this game, I am at the point where I would not recommend this game or your company to anyone. At one point I was told to email my issue but I would not get a response, but the problem would be resolved. To date the problem continues and therefore I cannot play this gsme. I suggest you get your act together or you will lose many customers.

ZYNGA POKER IS BEING USED AS A BABYSITTING TOOL. PARENTS GIVE CREDIT CARD NUMBERS TO KIDS TO BUY CHIPS. KIDS GO ALL IN THE WHOLE GAME. ZYNGA POKER AT ONE TIME WAS FUN, NOW IT SUCKS! PLAYERS SHOULD PLAY WITH PLAYERS OF THEIR OWN LEVEL. LIKE I SAID BEFORE, ZYNGA WAS AT ONE TIME A FAIR GAME,NOW ZYNGA SUCKS!!

Had to get rid of Hit it Rich due to not loading and Black Diamond to...Now Wily Wanka Build the factory is doing the same! I'm on legal 57 and the game won't load to
Play, it returns to desk top. Please fix

On November 1st i made a few purchases,when back to play the game and someone stole all my chips whice was close to 2.000.000.000 . Help me.Im a senior citizen and its not fair.

Incredibly poor customer service! I have been having many issues for months but things have gotten even worse! Really angry that I have had no resolution regardless of the many times I have contacted customer service! many many emails and even tried a phone number that was given to me. I have left messages but never got a person and certainly no call backs.

I have had many issues - losing or never getting rewards, losing all of my masterys but the worst has been not getting the monthly crate/ animal I am supposed to get every month! I have sent many many emails to support in both ways I have but nothing done... I did not get my June animal and July came along and took my 20 $$ but again I DID NOT GET MY ANIMAL!!! WHYYY IS IT SO HARD TO GIVE ME MY DANG ANIMAL i PAID FOR!!! I have put in wayyy tooo mmuch money in this game and am furious I can not get this resolved... If this isnt resolved then I want the last 6 months payments back for all the problems I have had!!! I stuck in this game through the many issues but paying for something I blantantly did not get is way too much!! horrible horrible company for customer service!!

Last week I needed a bonus wheel to get my free scratchers, I played for hours on every single game with bonus wheel, I never got a bonus wheel, I gave up. Today need an epic win in The Crossroads, 3 or 4 times I would get squares that told me to pic, 3 times I won 100,000 or more and my points were never added to my total( I was on a free spin too) I would have had my epic win, instead I've gone broke on my IPad

I paid 14.99 for gems to open the wildlife centre on Farmville tropical escape. Since using 400 gems to do this my game is frozen and I cannot do any other quests or grow items or make items. I am not happy and will never spend money on a game again. For starters Zynga has no 1-800 number for support and this is very frustrating when you need help.

The poker app has problems. All of a sudden zynga appears to have made a majorly non righteous change. Namely being that on the gifts to send you can't buy your friends and fellow poker players any imaginary alcohol whatsoever. What is their problem with a few friendly imaginary beer/wine/champagnes with your fellow competitors? Kids, shouldn't be on the app, in fact nobody gambling with fake money should care about fake beers surely. Alcoholics? Pretend its a lemonade.

I joined a 5 million dollar buy in sit and go tournament. While playing I got booted off and I lost my 5 million dollars. It left me with only a little more than 300k. I worked a long time to get to the 5 million dollar buy in. I expect to be given these chips back.

Here we go again with another event that is impossible to be completed as getting the more difficult items is nearly impossible. I wrote to you during the last event for this same thing and got no answer. I honestly don't expect one now. I am trying to get the more rare phase 3 grapes and it has been 5 days with not even one of those. I pay diligently many times a day. This smacks of a rigged game to me. Shame on you and your game and your lack of attention to people's complaints against Zynga corporate office and their corrupt executives.

I don't believe this Yesterday I paid 18.00 for more credits I played and ended up with 16029250. Today I logged on and it showed 7 million something I thought I appeased you when I purchased but you seem to have other ideas. I can' tell you how many times you have changed my score I believe it's some thing like THIRTEEN times. I would like to know how you can just change a score without an apology or explanation to your customers.

The recently added chat room on Words With Friends has gotten out of hand. It has turned into nothing but a Porno chat room and has made many women uncomfortable. Would you please check into this and try to stop it?

To Zynga, I am sorry to have to report this again, but FV2 keeps freezing up on me. It is going on the 2nd week now. To be honest I am about ready to quit because I always have to shut down the game because of the game freezing up on it. I start answering requests or planting crops and the it freezes up on me and says Fire Fox not responding. I already had Firefox refreshed and so it is not them. It keeps saying at the bottom of the page Waiting for so and so to respond and then it freezes or crashes. I go to visit neighbors and it freezes again. Very frustrating. I don't like to play the game like this shutting it down 7 times or more a day. Not good for my computer. Could you please fix this issue. I don't want to loose my ranking because I work hard to get to the level I am at now, but when it keeps freezing up on me I can't play the game. I have written several complaints but nothing is getting fixed. Thank you very much.

My Farmville 2 game keeps freezing up and i have to close down the game . It has been going on for a week now. Hard on my computer to keep closing down a game that won't let me play. Crashes all the time i go on the game. I like Farmville 2 but not when it keeps freezing up on me. Can you please fix this soon so myself and others can continue playing the game. Nothing has been done yet to fix this problem. Thank you.

You started New Green thumb. Now I make the new dishes and collect them and they disappear, I could not take credit or get points. New stuff has screwed the game up thanks for messing my game up again. One more time and then it's back to Xbox. Tired of this hot mess you have created Zynga.

My rating for you is a zero. Are you not tired of seeing my name. Send a note saying my problem was fix, I guess that was the joke of a day or you need to fire the person who told that big lie. Last 5 minutes kicked off 3 times, one time telling me A PROBLEM WITH WEB PAGE CAUSE INTERNET EXPLORE TO CLOSE. The next 2 times, white page and off it goes. This complaint page doesn't work it not worth 2 cent in my book. Do your job fix Farmville or go find another job because you sure can't do this one.

I am having a horrible time trying to play Farmville 2. Some of my people are invisible (this makes things very difficult). I don't have ANY way to contact them, not even through email!!! This is completely unprofessional and in my estimation they are abusing the people that pay good money to play these games!

I haven't been able to get into my animal barn now for over a week (so I can't check on how many animals nor what kind they are). The count for the weekly totals are not working correctly. The game is very wavy and hard to control (they tried to blame my computer but I don't have any difficulty with ANY thing else).

Do you ever answer anyone complaint or you just delete it, that is the answer, because if you were doing your job you would fix my problem or anyone else problem, if you worked for me you would be fired and out on the street. Good thing I am not paying for this program. I have been off of Farmville for 4 days and decided to go to it today, and hell if it isn't working. Patience has been gone, wish I knew how else to contact you, Before I had problems you fixed it the next day, now you just sit at your desk and do nothing. I will never buy anything in Farmville and right now I could delete it, no more fun.

I quit, tied to getting knock off you can have your game and put it where the sun don't shine, really mad because been asking over 2 weeks to fix this game. Farmville right now I am finished!

I have been playing castle-ville for a long time now there closing it I had a membership and paid money for crowns it was all a waste of time and money I think I should get my money back so very upset. Zynga games lost me I will never play there games again unless they make this right!

Downloaded scramble, able to play one round. When I click on app,to play again, it clicks off.

I click on Farmville 2 it comes up to opening page and goes no further. The music plays, the clouds move in background, but the bar at the bottom of the page is stuck at the half way point and goes no further. I tried on Facebook and through browser with the same result. I even went as far as resetting my computer back to factory settings and downloaded the latest version of flash player. The browsers I use are Explorer, Google Chrome and Fire Fox. Please help!

I recently downloaded an update from you folks and ever since I can't play more than about 5 min without the game freezing. I will be in the middle of a hand and it just freezes, I will ave been putting in chips and I lose (1 hand was very large and I Han a winner after the river card I bet, and BAM, freezes and I lose. I ave spent a few hundred dollars with your company and would like to continue to play (as I have 400 million in chips) please tell me what can be done to correct this. Thank you in advance, Reid White.

On Zynga pokers sidewall lately there has been a link to Zynga serve rewards, supposedly through American Express. They ask you to link your credit and debit cards to it. As a promotion to get people to sign up for it they offered 25 mill to sign up and 5 mill to activate it.. further down the road there are other promises but this is as far as I got.

When I signed up for it and activated it I was hacked of the chips I already had in my account but my son showed me it could have only been an inside job. Zynga dismissed me rudely and on top of that so far no rewards for the sign up and activation promise. This is a huge scam to get in your wallet. Please be careful.

HI...I am a new poker player of Zynga poker. I see all my friends play this poker game all the time so I decided to join also. Since they are all millionaires (In the game) I wanted to fit in the party too, so I bought a $25 facebook credit redeem card and used those credits all on Zynga poker chips. There was a offer stating "$25 for 52M", and so I bought the 52M. My screen frozed right away and I had to shut down and turn my computer back on. When I logged on after the next 2-3 minute to check and play with my chips, I noticed that my chip amount is still the same. I waited for a couple hours and check back but still nothing. I waited for a couple days but still nothing..I wish to get at least 40M back...you guys should really add more security to this poker app.

i went on a 1-2million table with 50 million chips. worked my way up to just over 60 million .went to leave the table and it said i had lost 1.78 billion chips. i only started on the table with 50million so how is this possible. I hope you can look into this matter most urgently as it took a long time to accumalate all those chips and i am now devastated.I would be grateful for a prompt responce

The spin wheel on zynga poker isn't working for me, it only works when I have the free spin once a day but when I want to use my tokens for another spin it gives me an error saying "there was an error with your request. You have not been charged" it says this every single time. And it's pissing me off!!!!

I have been playing zynga poker for months and have spent thousands of $ buying chips. I have not had any problems earlier but in last week, in two instances..someone hacked into my account and took away 800 chips earlier and then after 1 day again 1.8 BN chips were hacked from my account. I called up zynga, used chat line and sent a number of e-mails but I am deeply frustrated with the pathetic customer support they are providing. They are not supportive at all and I believe this way they are encouraging hackers in their website to fool customers like us. I would appreciate if you can take this matter further up and if possible escalate. It also seems that they simply ignore all complaints which are filed from outside of USA and never return any chips. I do hope you can help resolve my issue.

I enjoy playing but I can not post game requests or help from zfriends and going straight into zynga.com to play post are not showing up and activity does not list for my zfriends. It is very difficult to continue the game without help from friends. Please correct this problem. This has been going on for several weeks now.

My brother , Chuck Hans, has lost hundreds of millions of dollars in poker chips, meaning several hundred in REAL money. He has sent in numerous complaints and proof of the THEFT. Zynga knows he has been robbed and notified him of the activity and where it happened. As the person who introduced him to Zynga , I feel responsible. He is a Retired Firefighter and I am a Retired Teacher, we are not lying. I have called the California office twice and had to leave messages because "their message said the operator was busy and to call back when they were not busy. That is stupid. All he wants is his chips back. Can you help him ? There must be a REAL person somewhere at Zynga who can DO THE RIGHT THING .

I spent time earning my 200 millions, I just received a message stating that I could be a chip seller!!!! This is the second time it happen!!! I don't have the time to waste with your rubbish, get your facts!!

Somebody stole my chips one day you were not even able to restaurey chips.
This is becoming pathetic, get proof because I did not do anything, I want my money back, you are not the one that spent time playing I'm really cross with your company and a lot of people are.

If this the way you are it's better to play with another one ill make sure to advice all my friends on Facebook and I have more than 2thousands!!

on 12/19/12 my kids got into my Facebook account and got into my poker account I had 180 million poker chips some i had got from my Zynga serve account some I had purchased and some I had won they got into my account and lost every chip I had my kids are ages 7 &9 they did not know what they were doing and I was unaware they had got into my account on 12/20/12 I got into my account and saw that my chips had gone missing I then chatted with a Zynga poker costumer Represenative about this matter and was told they could do nothing about it. All I want is my chips to be refunded or at least some of them I understand it was neither my fault nor there's that this has happened I do however feel that I was treated unfairly in this matter if I gotta replace these chips myself it will cost me 150.00 us dollars which is money that I do not have I have been a loyal customers of Zynga poker for a very long time and I have put a lot of money into this game any help that I can get with this matter would be greatly appreciated thank you for your time in helping me with this matter.

I was playing about 10 minutes ago & I had the winning hand but instead of winning (like I was supposed to), the game glitched then everyone who participated in the hand lost money but nobody gained ANYTHING! 3 people left the room (1 named "Doğan" & another named "Eddie"). We were at the Atlanta: Learning - Newbie 1 table

For the past week I have been locked out of my account due to a security alert and the I have not received an e-mail with any further direction. The alert looks like this, "SECURITY ALERT! Zynga Poker previous sent you an email regarding possible unauthorized access to your Facebook and Zynga Poker account. We recommend changing your Facebook password immediately. I had a security alert CA1 saying my chips were being stolen and was asked to change Facebook password, send your email number ect.

I have done all that was asked and am still unable to log on, it is now 6 days. I haven't had no contact from zynga for 2 days. Have you give up or are you the scam Zynga? I now demand immediate attention of this matter, if this problem is still ignored i will seek advise from my solicitor. Please verify your account by carefully following the instructions in the email. Message Code: CA1" Please help me get back in.

Dear sir, i'm hereby to complaint that, with a great effort i played zynga holdem poker continuously for three days to win the chips as much as i can. my chips on Feb. 03 2013 was 63 M as i keep playing in 200K table with 17M in my hand suddenly at aroung 8-8:30pm all my chips was hack accept few chips in my hand. so certainly i change my password and when i login to play i found only $2k in my account. please help me to get my chips back to my account. thankyou!!!

I have been playing for a 6 months and as soon as I reached 1 million I cannot win a hand. At firstI felt it was just bad playing but 3 months of consistently bad hands?? Give me a break!! I feel like I have to buy chips just to play now!! Why can't the cards be random like when I started at nothing??? At first I thought the people on Facebook were just whiners but now I realize they are right and you just want me to buy chips. Instead why don't you let it be a random win and I would buy cuz I love to be the best??? I won't buy to waist my money to feel like a looser, I already feel like that thanx to 6 months of Playing and 5 Million lost!? time is worth more to me then money and there are a lot of poker games online to choose from that won't screw me!!!

I buy my chips on zynga all the time and one day I got a request from zynga saying click this you won 10million chips so I clicked it nothing happened so I quit playing poker for a day and than I sign on to play poker the next day and guess what all my chips were gone I had over 200 million in chips that I bought and won I contacted zynga several times they never emailed me back what do I do I have pictures if the box I clicked saying I won 10 million chips is there away to get my chips back or do I have to go do some legal issues?thank you for the time edward Beliveau

i got a serve card through zynga and every thing was good till i dint get the rewards for spending 25.00 or more you are suppose to get 16000000 mill chips i have spent 50.oo and havent got any i should have gotten 32000000mill the only thing i can think is that i had to purchase in different amounts because of the amout offered but i shouldnt be pinalized for that i spent the money i should get the rewards right. thats the way i see it you still got ur 50.00 and i dint get my rewards i could have spent the money some were eals but i chose to spend it with zynga so i trust u will make this right thanks and i love zynga poker i spend alot of money on it so i would be thinkfull for whatever u can do thanks agine

Michael Sanford

I have spent allot of money on Zynga Poker and this time,I used gold to play the mega spin I won 68.500 x 50 and it only gave 68.500 it should have been 3,425.000 I have already been been a multimillionaire. Several times over but that is false advertisement. I want that money or I will never spend another penny and tell all my poker buddies to do the same!! Thank you

I had just started playing Zynga Poker about five months back and I had been buying chips consistently and must have bought chips worth approx over $ 1500. I was the most ethical player that I never borrowed and transferred chips to anyone during this time.

On the 1st of January, 2013 I had bought $50 worth chips and on 4th January, 2013 I bought two big vaults worth $200 again. On the 5th January, 2013 evening (Indian time) while playing suddenly my poker game stopped and I started getting a message that due to some reasons my account had been suspended. I had 342 million chips when this happened.

This is really serious that without any fault I have been cheated by ZYNGA TEAM. This is most hurting. Please take corrective action.

for a few days now, even when I win, I lose. no chips are added to my account from winnings, but it takes the tournament entry fees buy ins no problem. I play only tournaments. ince Friday, my account went down by about 30 mill and although I have contacted Zynga, they basically imply that Im lying and that they only owe me about 3 mill, and say thry were credited to my account. hey have not! nor can I accept the chips sent by buddies.

IT TELLS ME I have been placed e.g. 7th although I am still at the table playing with chips in front of me. They are hopeless! hey wont refund unless I can tell them the time I played each tournament. Who keeps track? i won a 2 mill buy in and thats the only one I remember the time it finished, only because there was a ovie staing on tv I wanted to see! When people pay for chips, there should be a better monitoring system in place.

it's theft and noting else! i have closed my account. it will be a cold day in hell before I ever play on their site again. I reported this to the Federal Trade Commission. if they are scamming a few million chips from a few thousand players a week, it must add up to a tidy sum!

I've been a customer a long time I refer U guys 2 everyone and spend a lot of money and use ur serve card. I've been getting booted from games that I go all in I'm talking billions and u guys fold my hands or boot me from rooms now my chip count is very low cuz of these situations. I feel I've been ripped off. I will discontinue my play and will make sure everyone I refered and know feels the same. I ask that u fix this soon so I can continue being loyal as a player. I hope u guys see I was not at fault and treat me good as I have you. Sooner the better.

Early this morning oct. 20 around 4.00a.m i was still having about 1.4b chips , than i went to sleep after logging out the account. when i opened my account at around 8.00am, i saw my 1.4b chips were disappeared and i was left with 1million.How can it be possible. this is not fair.I din't even transfered my chips.I played legally.This is injustice done to me.I want my 1.4b chips back.please return my chips back. thank you.

ive been playing poker on facebook for years and its been the last two years that ive been getting hacked or cheated out of chips by bots on this game, which zynga is in total denial of there existence, but back the hacked part, i was hacked 4 times in the one weekend and on the last hack a zynga agent said they would investigate how this hacker was able to gain access to my account so many times after everything being changed.

so i left it at that and went away abroad working, for 4 months and when i came home i checked my emails to see if they had emailed me but there was nuthing there, so that left me to contact them directly on there live chat option only to find out the chips that were stolen were restored on my account while i was out of the country, and i was also informed i agreed to some kind of terms when speaking to an agent before he restored the chips.

now here is what puzzled me i was out of the country working and had no laptop or internet access, so how could i possibly speak to themat that time. whilst i tried to explain to the agent i was speaking with on live chat about the fact that it wasnt me this other agent spoke to before restoring the chips, all the responce i got was, paul i understand.

then a few minutes later another responce from this agent paul you agreed to terms. so it was back to sqaure one with this agent who obviously wasnt listening or reading the messages i was sending him, or maybe he was being to dam ignorant and possibly racist against me getting any help.

Can't acess my account. This started when Zynga sent me a security notice to my old e-mail address. By them making that mistake i never recieved there notice that someone had tried to gain acess to my texas hold em account. now everytime i try to play it will not let me in. I need the notice sent to the correct e-mail. My e-mail account was changed on facebook a long time back. Please send security notice to present e-mail.

I spent £3.00 pounds on 21 golds bought through my moble and after the purcse it did not give me my gold coins even know it has took a charge of my moblie balance i am very unhappy about this and would like sumthing done about it i want you to get back to me straight away