Contact State Farm Corporate

I was approved for a claim for roof damage from a tree strike that happened while I was hospitalized. They approved the claim then gave me a little over $5k for the repairs for a slate roof and the water damage inside. They gave me $1k for 20 slate tiles. Then refused to tell me where this company was where I could get them at that price. Every quote I got was for the entire roof. All of this began over 1 year ago. I still don't have my roof repaired and a small problem has now become a castaphy. I am a disabled retired veteran and federal employee with pancreatic disease. They have treated me with totally contemptible malice. I figured out they did not want to repair the roof because it is slate. I need help as the damage is just getting worst.

I had an accident with someone that have State Farm. Calling in to get my car to a comparable car the size of mine. I encountered a rep named Kyle with a manager by the name of Greg Little. Kyle was verbally obnoxious and very demeaning. He need to be fired. Called five times until a rep named Robert fixed the issue. I was hit from the back while my car was sitting still. Really just trying to drop my car off for repairs. Trying to get a rental car replacement.

I received a letter from State Farm telling me I would have an outside survey of my house. It went on to say I would be contacted to let me know when the survey would be done. I live rurally, in a mountainous region with heavy snow and very high winds. In fact, we got snow a month ago in mid-June. The winds and snow did alot of damage to my property this year including tearing off some of the metal roof panels. I repaired it temporarily until the roofing company can get out to repair it.
Today while I was away from home, a message was left on my machine that they were on their way to do the survey. Twenty minutes later a note was left on my door that the survey had been completed. We are hearing that State Farm is trying to find reasons to cancel policies for those of us who live in wildfire prone areas. Twenty minutes notice that someone will be doing an inspection of the property is ridiculous. I had no opportunity to explain that I am on the roofing company schedule and that work will be done on the other damage as workmen become available. I call it an ambush by State Farm to further their interest in ridding themselves of higher risk customers.

State farm cancelled my auto insurance policy 4 months into policy without notice of cancellation after I had paid 6 months premium. Their reason is due to not receiving signed uninsured motor form. Now mind you I took a policy out on a sat over the phone the day I got my car. The local offices were closed and they were quick to take my card number and charge me $500 for policy the young man asked if I wanted certain coverages and it was a yes/no run thru. This was in the early part of Dec. I guess at the end of Januart they realized they never sent me any document to sign. Then in Feb. I receive a new policy after vacation and I call the local office who tells me that the policy was issued because of uninsured motors added. I told her that I had rejected that over the phone and no one said anything about signing papers. So sje saidbshe needed the form. I sent the form back they received on Feb. 28th and They want me to pay additional fees for Dec.to Feb. I feel like the mistake is on their part as the weekend person never said They were mailing any additional forms. All I received was my declaration page no additional forms mailed. Now they have cancelled the policy and bothered not to inform me and keep 2 months of paid premium in their pocket. Instead they silently reported info to DMV which in turn sent me a cancellation notice and charged fees in June telling me my policy was cancelled back in April. State farm has become completley unethicaI. Now they are saying it will take 7 to 10 days for someone to call me with a resolution.

I am a State Farm customer through the Mike Gibbs office in Aurora, Colorado. Naomi Curry is my agent. We had a bomb cyclone in Denver, Colorado and my windshield on my 97 Dodge Truck was damaged. I filed a claim with Naomi and she sent Peterson Auto Glass to my home to fix the truck windshield. Before Ron started his work my husband pointed out where the dash was cracked and Ron advised he has many years experience, the crack is not an issue and he wouldn't even touch my dash. When Ron from Peterson Auto was fixing the windshield he destroyed our dashboard with his tools and/or arm going through the dashboard. Ron never completed the job and grabbed his tools and ran away from the scene. My husband Robert Clark contacted Naomi with this information and first we were told it was our problem to fix. Then Naomi called my husband back and advised they would take care of the issue as their vendor was sent to my home to fix my truck. Her boss or office manager Mike Gibbs then called my husband and told him that Naomi was incorrect and that they would NOT fix the truck and got frustrated with my husband and told him he would take this matter up with me as my husband was being unreasonable in his request and if he couldn't get any further with me he would see us in court. I then talked to Mike at State Farm and he advised me that he would not take care of what his vendor damaged and that this was our problem and he would see us in court. He also advised that he would call me back to further discuss and this happened in April and I have yet to hear from him.
I contacted the State Farm 800 number and let customer service know what had happened and they were appalled that an agent would treat me and my husband in this manner and advised that this is warranty work and that State Farm would pay for the damages and make me whole and collect from Peterson Auto Glass. This work has been completed and my truck is whole again.
However, I find it very disheartening and disappointing that I pay this agent to protect me and my property and I would get treated like he treated me. Not only was his tone condescending and insulting but he alluded to my husband and I being liars and this was not his responsibility. My husband told him about the conversation with Naomi and Mike said Naomi would never say that and that my husband was lying about the conversation. He acted as if this vendor (Peterson Auto Glass) was his friend and he was protecting them more than us. Mike was so protective of his vendor I even asked if they were drinking or golf buddies and is Mike getting a cut from this work?
I have been a State Farm customer for many many years with coverage for my vehicles and my home until I sold it and got renters insurance. I would think that State Farm would be just as disappointed that their customers would get treated the way I was treated by Mike Gibbs. I was actually in the Seattle airport when I had the disheartening conversation with Mike and other passengers could hear him yell at me and be disrespectful. I was advised by at least one passenger that I should fire him immediately. While I am not interested in leaving State Farm all together I do NOT want Mike or Naomi to handle my account any longer. Honestly, I don't care to contribute to keeping their lights on when I am treated so poorly.
I am new to Colorado as I just relocated here on Christmas Day 2018 and I am offended by the way I have been treated by this office. I am in the process of interviewing and meeting other agents to transfer my business to them.
Please take the time to investigate Mike Gibbs and his office as he may be damaging your relationship with other customers if he has even come close to treating others like he did me.

My phone is 515-371-0086 if you want to discuss further or have any questions.

I was wanting to file a complaint against the agent Jared at the State Farm in Hickory, NC. I have a car policy with State Farm for over 1 yr. and have never had a problem. In Nov 2018 I purchased a house and emailed Jared to give me a quote for my house insurance, and he did. Recently we had an incident at my house and I called to speak to Jared so that he can tell me what all my insurance covers. He was unable to tell me because he stated that we didn't have home insurance. I stressed to him that I know that we did because I personally spoke with him about a quote and that the mortgage company wouldn't have allowed us to have the house without home insurance. Jared stated that he never spoke with me, that I dealt with a person named "Chris". This is not so, because I have never dealt with a "Chris". I had to personally call the mortgage company and get all the information myself. It turns out that I DO have home insurance, but I have never signed anything or received anything from State Farm or Jared concerning my coverage.

I have a complaint with how my disability claim is being handled, I submitted my claim in January 2019, it is now June 2019 and all I get from Mr. Patterson is the run around I really need help to get this resolved I’ve been with State Farm for 14 years to be receiving this kind of customer service is an outrage. Please email me back someone please!!!

My name is Cheryl Houston. I was in an automobile accident with your insured Widecto Rodriguez on April 25, 2019. I called your company four times for status on the claim and was given a different response every time. On 5/8/19 I spoke with Rueben Garcia and was informed that with the information they had received, I was considered 90% at fault. When asked if they possessed the police report, I was told no. I then asked how can you make a decision when you do not have all of the evidence? He stated that they requested the report on April 25th and still hadn’t received it. I informed him this is not right, you’re lack of diligence is passing unfair judgement and I vowed that I would make sure the report was received. In doing so I had to take off work, without pay. I also was told since your customer didn’t speak English and a translator wasn’t present, he is presumed innocent. How absurd! Is it common practice for your company to believe the way I’ve been handled is ok? After writing a complaint on your website, Sarah Montoya, (a team manager) called me saying she will investigate the situation and to please allow 3-5 business days for a follow-up. After five days I did not receive a call, but my insurance agent called stating that State Farm is standing by their decision, despite the evidence provided in the forms of the police report and pictures of the accident clearly has your insured at fault. My insurance agent also said she was informed that your insured repaired his car without going through either insurance company. I’m no attorney, but that doesn’t sound like the actions of an innocent person to me. On Friday May 31st, I again took to social media, Twitter to be exact, to express my growing frustration with your company. I received a response from Megan stating that someone will get back to me in a few days. When I did not hear from anyone by Tuesday, I sent another message. Megan’s response said my concern was escalated and if no one had called be by tomorrow, Wednesday, please reach out to us. This is unacceptable and very unprofessional for a company of your stature. I am beginning to feel as if my concerns are being ignored and on purpose, in the hopes that I will give up. This letter to you is proof that I plan to continue my journey for a fair resolve. I am hoping that you have the power to right this wrong.

My 2001 Ram removed from mother in laws policy without my consent. I was asked to place my 2001 Ram on her policy and never was told or made aware it could be cancelled without my knowledge. I spoke with Natalie in the complaints department and she was unable to reconcile my complaint. She also stated I could not speak to anyone else but her. I would like to speak to someone that has understanding to my complaint. I feel the need to spread the word to everyone on how this all came about and State Farms isn't holding themselves responsible..

Agent was mr. Salvo.
Changed to mr. Morrison for all my state farm policies. Well, apparently mr. Salvo hasn't transferred all of my acct to mr. Morrison office. I don't truly know my May 28 bill. I've had nothing but problems since March when I added a car. Not my fault the person with state farm did it wrong. But I'm paying the price.

Do I need to just give up?
I don't need 2 separate agents, or two payment withdrawals . I just want stuff fixed.

Can someone who is over agents help me.

A supervisor, head petson. Something please

Incorrect designation of a comprehensive claim as an accident claim.
October 15, 2018

Good morning State Farm,

I sent this request to you on August 23, 2018, but haven’t heard back from you regarding the correction of the claim from 2/6/2017. It’s been nearly two months.

I am counting on you to help straighten this out. If I had been in an accident I would have filed a police report. Your 1 800 agent clearly misunderstood, but the call was recored so it can be straightened out, and I am counting on your help to do this.

Please advise and thank you,

Julie A. Marsh
2050 Green Spring Rd,
Winchester, Va.22603
540-550-2481
Jm44dog@aol.com

From: Marsh, Julie
Sent: Thursday, August 23, 2018 10:59 AM
To: 'Kim.Smith@statefarm.com' <Kim.Smith@statefarm.com>
Cc: 'jm44dog@aol.com' <jm44dog@aol.com>
Subject: Marsh Comprehensive claim 2/6/17

August 23, 2018

Good morning,

I received a statement dated March 8, 2018 that I just opened, and now I need your help correcting my driving record. I did not have an accident with a vehicle on 2/6/17.

This statement says I was in an accident on 2/6/2017. There was an accident 2 cars ahead of me on RTE.7 and Lexington Dr, in what I guess would be Sterling, VA. The time was approximately 0530. There was a police officer two cars behind me who attended the accident. I was not a party to this accident only a party to the debris thrown into the road because of it. If I had been in an accident with another auto, there would be a police report with my name on it.

I followed a big blue truck around the disabled cars at the stoplight, and I couldn’t avoid debris from the accident as I pulled around it, and my gas tank was punctured. I explained this to the claim agent when I called at approximately 0630. The call was recorded so it can be reviewed to verify this. This is a comprehensive claim, not an accident claim. The woman I talked to at the 1 800 number clearly misunderstood when she classified my claim as an accident-it was a comprehensive claim.

I did call the Fairfax county Police and explained what happened to my car, that my gas tank was punctured by debris from the accident two cars ahead of me on RTE 7 right before Lexington Ave. They did not add me to the accident report because I wasn’t a party to the accident, just to the road debris.

The non emergency number for Fairfax county is 415-453-5330. The accident report is for 2/6/17, and can also be verified.

I filed a comprehensive claim with your agent, not an accident claim. If I had known that my claim wasn’t filed correctly, I would have contacted State Farm immediately. My recorded call with the claim agent clearly states that I ran over ‘debris’ from someone else’s accident, not that I was in an accident myself. I need my record corrected.

This error has caused my insurance premiums to go up, and so once this is straightened out, I guess a refund of that additional premium for all these months is due. I need your assistance to correct my driving record. I have NEVER been in an accident with another vehicle.

Thank you for your assistance.

Julie A. Marsh
2050 Green Spring Rd,
Winchester, Va.22603
540-550-2481
Jm44dog@aol.com

I am an auto policy holder with State Farm. My youngest daughter who is on my policy was in a car accident on 3/24/19. Her car was considered a total loss. I am currently out of the country long term for work. My agent was made aware of this information. It has been very difficult to communicate with a 14 hr time difference and communication/technology limitations. The payout check was mailed to my vacant residence and had to be retrieved by my eldest daughter who lives five hours away. She has been left in charge of my affairs while I am away. After retrieving the check (along with another gentleman's who resides in CA) it was deposited 4/16/19. The other gentleman's check was given to the office of Enrique Enriquez. Upon checking my bank account, I discovered that the check was returned 4/19/19. I was also charged a returned check fee of $24.00 which thankfully was waived by my credit union. I received a few bits of information from my agent but eventually came to find out that they reissued the check. This check has also been mailed to my vacant residence in San Antonio, Texas on 4/17/19.
My eldest daughter will be traveling from Dallas to San Antonio this weekend for a special occasion and will once again need to access my property to retrieve the check. Meanwhile, I'm accumulating expenses for rental cars/flights/incidentals and my youngest daughter was without a vehicle for some time after her rental allowance termed.
I do not feel like a valued customer nor do I feel like State Farm has been there "like a good neighbor". There were so many mistakes in the handling of my claim, I foresee terminating my coverage when or before I return from overseas.

My car was damaged by pothole. I took my car to dealership where they repaired my car. The dealership had missed some bushings that were damaged as well when I took my car back to the dealership because car was still making noise they discovered that they overlooked them but stated to me that this was damage related to the accident. An adjuster came out and stated that the damage to my bushings was normal wear and tear. I disagree and so does my dealership because my car suspension was fine and noise free before my accident. I called claims back and asked to speak with a manager and I was told I couldn’t talk with a manager . I asked to get the number to corporate and I was turn down again the claims specialist named Patric Hughes was rude and I’m thinking of leaving StateFarm after 7 years of loyalty because of lack of respect and for the lack of coverage I have I thought I had full coverage but I’m seeing I don’t

Experience road rage by your customer, customer given ticket for accident. And you refuse to pay for damages to my SUV.

I have been trying to correct a wrong designation SINCE 2017, which is when I discovered that they designated a comprehensive claim as an accident claim--I have written my local State Farm agent three times, they have never replied. Here is the third letter I sent to them.

October 15, 2018

Good morning State Farm,

I sent this request to you on August 23, 2018, but haven’t heard back from you regarding the correction of the claim from 2/6/2017. It’s been nearly two months.

I am counting on you to help straighten this out. If I had been in an accident I would have filed a police report. Your 1 800 agent clearly misunderstood, but the call was recored so it can be straightened out, and I am counting on your help to do this.

Please advise and thank you,

Julie A. Marsh
2050 Green Spring Rd,
Winchester, Va.22603
540-550-2481
Jm44dog@aol.com

From: Marsh, Julie
Sent: Thursday, August 23, 2018 10:59 AM
To: 'Kim.Smith@statefarm.com' <Kim.Smith@statefarm.com>
Cc: 'jm44dog@aol.com' <jm44dog@aol.com>
Subject: Marsh Comprehensive claim 2/6/17

August 23, 2018

Good morning,

I received a statement dated March 8, 2018 that I just opened, and now I need your help correcting my driving record. I did not have an accident with a vehicle on 2/6/17.

This statement says I was in an accident on 2/6/2017. There was an accident 2 cars ahead of me on RTE.7 and Lexington Dr, in what I guess would be Sterling, VA. The time was approximately 0530. There was a police officer two cars behind me who attended the accident. I was not a party to this accident only a party to the debris thrown into the road because of it. If I had been in an accident with another auto, there would be a police report with my name on it.

I followed a big blue truck around the disabled cars at the stoplight, and I couldn’t avoid debris from the accident as I pulled around it, and my gas tank was punctured. I explained this to the claim agent when I called at approximately 0630. The call was recorded so it can be reviewed to verify this. This is a comprehensive claim, not an accident claim. The woman I talked to at the 1 800 number clearly misunderstood when she classified my claim as an accident-it was a comprehensive claim.

I did call the Fairfax county Police and explained what happened to my car, that my gas tank was punctured by debris from the accident two cars ahead of me on RTE 7 right before Lexington Ave. They did not add me to the accident report because I wasn’t a party to the accident, just to the road debris.

The non emergency number for Fairfax county is 415-453-5330. The accident report is for 2/6/17, and can also be verified.

I filed a comprehensive claim with your agent, not an accident claim. If I had known that my claim wasn’t filed correctly, I would have contacted State Farm immediately. My recorded call with the claim agent clearly states that I ran over ‘debris’ from someone else’s accident, not that I was in an accident myself. I need my record corrected.

This error has caused my insurance premiums to go up, and so once this is straightened out, I guess a refund of that additional premium for all these months is due. I need your assistance to correct my driving record. I have NEVER been in an accident with another vehicle.

Thank you for your assistance.

Julie A. Marsh
2050 Green Spring Rd,
Winchester, Va.22603
540-550-2481
Jm44dog@aol.com

Preference for total loss settlement was direct deposit, check was mailed instead. absolutely no information online at claims portal regarding check issuance. Poor communication from total loss department. No notice given about when check was mailed.
Claim 04-8054-J34.

In every instance of dealing with State Farm, ( twice a s a customer with 2 different representatives and numerous times in my line of work) I have experienced rude and unprofessional representatives. As a client: They do not have your back, they happily cash premiums and but if you have a claim they advise you to handle it yourself. Stay far away form this company and save yourself grief. They are also not the best priced for poor coverage and zero customer service. Advise: shop elsewhere.
This unprofessional attitude extends into every aspect of their company. A company is only as good as it's people and this company has some real unpleasant people.

Catherin Dillon continued to take auto drafts out of my account for auto insurance after I cancelled with her and I had bought new insurance with usaa. I changed to usaa in July of 2017. And so I paid insurance twice for about a year and a half. I State Farm and they said they would return the premium. Then Catherine Dillon decided to not return any money to me because she said I would have to prove I cancelled the insurance. I have proof that I have other insurance during all the time and I had double insurance all the time. Catherine Dillon says legally she will never return and money to me wheather it is right or not. Because legally I have to prove I cancelled. And it had to be in writing. In person in her office. This is not very good business. Please return my money. I do not want anything else to do with Catherine Dillon or her agency. I want to do business with the company directly. Take me out it anything to do with these legal crooks. I want my money returned to me.

steven torris, the claims person let us and our local agent believe that my husbands settlement would be $100,000.00 after all medical was paid. Well all the medical was not paid. He had difficulty explaining things. My agent called him and ask questions and he had difficulty answering them. my agent also was lead to believe that the settlement was the above amount. steve torris also explained that lost wages, pain and suffering and other expenses had to be paid to my husband. I sent all paper work to him through our agent. The balance on the ambulance is $367.37 so why is he paying $1914.61. what amount did he pay Stanford hospital what amount. according to my paper work, the total hospital bill was approx. 203,000.00 the discount amount was approx. 123,845.96 and our private insurance paid $77,517.02. So the other drivers insurance liability was $300,000.00 minus $77,517.02 minus $1914.61. As it appears to me Stanford excepted the insurance payment in full $77517.02. Which leaves $220,568.37.please contact me at 2095352249

My complaint is regarding an accident claim from one of your insurance customers. I have filled out all my paperwork that was asked of me as far as how many days i missed due to the accident and it was filled out by my Manager at work. My case worker in 7 months of the ongoing claim never returned any of my calls and i did leave her several messages with my cell # and work # and she would never return my calls. Finally I got far up the phone chain complaining about no returned calls, that she called and said she would look at my claim. Within 3-4 hours she practically called me and my manager liars that there's no way i missed more than 2 days of work due to the accident, and that was all she was going to pay me. I have been beyond upset regarding this. My return phone is 713-384-9677 or email angiev_dsu@hotmail.com
Claim # 53-3977-M05 and the agent who would not return my calls is Tineyi Dube D1 Auto Injury – Claims Specialist

My State Farm agent has been screaming and yelling at me because I didn't want to keep the renters insurance which it was homeowners insurance and I already have it I didn't want it so she's been upping me to high mileage on my auto insurance and accuse me of not putting the beacon drive safe & Save I lost my phone because I thought my phone was hacked because the beacon was working the whole time now she's up my bill again and told me to throw the beacon away I don't know what to do my bill is changing every month this is harassment I've called the states Commissioner of Insurance they're sending me forms but it's not enough she's doing this on purpose and I can prove it

My complaint is simple. My Daughter was involved in a fender bender where a Gentleman hit her, as she was driving to work. He admitted his fault to my daughter as well as to the officer. As it was confirmed after the investigation. The Gentleman received the ticket my daughter did not. My Daughter called the claims department and was told she had to pay 20%. 80/20 was the conversation. I never heard of such and it's not in my policy. Just to be clear I have been a policyholder since April 1980 for My home with one claim in as many years. My Daughter just purchased a home and I had it insured with State Farm. 2 Homes and 4 cars and I'm treated with such disdain I can't believe it. Now if my daughter was wrong, you would not be hearing from me. I'm sure you understand my concern. As a Gentleman that makes decisions that effects my employee's and customers every day I am hoping you do the right thing.

Sincerely,
Kenneth Hollis

We have enlisted our daughter to assist us in managing multiple properties for us for which StateFarm is the Insurance provider.

The Agent Kelly Wright handles one of our Properties in the Bay Area which has had a few claims opened in the last 2 years due to water damage.

The first time this happened there were issues found by the Claim Adjustor with how the Policy was originally set up by Kelly. Errors in the name of the Policy Holders for example. Additionally the type of coverage was never properly set up to reflect it as a rental until.

My daughter was set up with POA to handle all matters related to managing our properties with a legal document which was notarized.

She sent this in to Kelly as a means to make the appropriate updates to our account. She never heard back from Kelly after multiple attempts at leaving messages and even emails. The last message she received from Kelly said 'I will review these documents and get back to you'. She never heard back.

Now we have a second claim on the same unit and all the same issues have still not been resolved (issues that are fairly simple and straightforward) all because the Agent was negligent and provided poor customer service.

I am not a state-farm customer but was in a minor accident with one on Oct 14 2018. I took almost 2 months to get my car into a body shop for many reasons. In Oklahoma, if you are in a property damage only accident on private property (a business parking lot in my case) there cannot be a ticket issued as long as no one was injured or impaired. Local PD took a report but did not asses fault. I had to give their customer up to 3 wks to report the accident and accept fault.(luckily she did after 2 weeks and a couple of calls from me) If their client does not call or accept fault, they will try to access fault based on the police report. The body shop has to submit an estimate through there portal, he did so and had email proof that it had been uploaded but state-farm had deleted my claim from there portal and claimed they never received anything. Once that was straightened out it took another week or so for them to come to an agreement on the repair amount. My car has now been in the shop for almost a month while I have been in a rental. It had to be towed to a dealership 100 miles away for some of the repairs, which happen to be to a part with extended warranty. Since that part was still under warranty they claim that State-farm is no longer obligated to provide a rental because the part is prone to wear and breakage (even though the wreck with their client is what caused it to break) and not part of the accident.. nor would they be paying for a tow back to me or the original body shop. So, as of tomorrow, I will have no rental car and my car is 100 miles away from me. After a few calls back and forth they did agree to arrange a second tow by the end of the week but will not extend my rental. They also stiffed the body shop for $50, paying me $1711.88 for the repairs when he claims the estimate was for $1760.00. My body shop has now dropped ALL statefarm claims and will no longer work with them in the future. He says for the last year or so this type of handling of claims has become common place for State-farm and is more trouble than it is worth.

claim #18-6534-f95 house fire 11/11/18-i have not received an estimate on remodeling repairs,i have received 9,000.00 for living expenses which has been used up for quiet a while ,I have moved from motel t o a rent house and not received money for this,i have not received any money for remodeling my house as it is unliveable I finally after 2 months have started the clean out process on my money and I think this is not the way it should be done,also personal contents settlement is taking to long I believe,i have talked to other people with similar experiences and they all say that this is very bad service on state farm end ,and cannot understand the stalling I am receiving from state farm as big of a company as you are you should be able to give better service than this.my agent on structural damage is Nicholas babineaux and on personal contents the agent is kathy hagman.i could use some help on getting my claim settled.thanks DAVID EMORY 1316 PATRICIA DRIVE,BOSSIER CITY,LA. 71112 CLAIM #18-6534-F95

My rates have doubled in the last year's no tickets no accident .my grandson moved long time ago and his car is still listed in my policy his agent is Brian Youmans 651 455 4385.I asked Dustin why My policy went up .He says you could lower your if you retire I've been retired Since 2005 so he never checked out when he was given me when my agent retired O would like to get a new guote for this r please email me a
answer

I was in an auto crash 3 weeks ago and was rear ended by one of your customers. An adjuster looked at my truck and issued me a check for repair. I took my truck, an Ford F-150 to Woody Anderson Ford in Huntsville, AL for repair. There were other repairs found by Woody Anderson after they began the work. Apperently they found a third needed repair and completed the third repair before contacting State Farm.

My truck has been completed and ready for pick up for 2 days. I was told by a State Farm agent that the adjuster was scheduled to be there either late yesterday afternoon, 12-13-18, or early the next morning. All they need is a check and I can pick up my truck. I was told today that it would be early next week before the adjuster could be at Woody Anderson Ford. That means my truck is repaired but I can't pick it up for a week because the adjuster can't take 30 minutes to ride over there and look at it.

I could have requested a rental car but I didn't. I have your company at least $1000 in rental fees. I would think that the adjuster could take half an hour out of their day to issue a simple check.

I am not happy and if I'm not in my truck today this is not going to be resolved here.

Stay away from @Statefarm! my family has been out of our home for nine months. We are on our forth adjustor and no return calls from their management. Speculation of bankruptcy for @statefarm is NOT a rumor.

TERRIBLE CUSTOMER SERVICE!! I WOULD LIKE FOR SOMEONE TO CALL ME PLEASE IN REFERENCE TO MY RECENT EXPERIENCE WITH STATE FARM INSURANCE AFTER AN AUTO MOBILE ACCIDENT. I HAVE ITEMS MISSING BUT NO ONE WANT TO TAKE THE BLAME. 910- 995-1064

THANK YOU

Dear Sir/Madam,

Good afternoon.
I would check with you for the complaint I filed on Oct. 31 2018. Statefarm Claim # 535471H75

1) My car (blue RAF4) was hit by one white RAF4 on August 22, 2018 in Houston (2800 W Loops). The white car hit my car on the passenger side with it's driver side, when it try into my lane (the ramp to highway). This white car crossed the solid white line (see police report) at that time. The driver of the white RAF4 is an insurance holder from Statefarm.

2) I send the pictures (took on the spot) to Statefarm on August 26, 2018, but they asked me to supply the police report. So using 3 weeks, I finally got the police report and send it to Statefarm on Oct. 25 2018. The police report supports me and verifies my car was hit by the white RAF4 (on page 2 of the police report). Additionally, the report matches well with the pictures I took on spot (see attached documents of the pictures and the police report). However, the lady from Statefarm (on Oct. 31) said they will not make a decision based on the police report. I was shocked and really frustrated about "How Statefarm to make a decision"; in fact they just make a decision based on how to escape their responsibility.

3) I contacted with Statefarm about this issue more than 10 times and I was frustrated by this issue since it looks like no justice here. After I send the police report to Statefarm, it still let me take 100% responsibility and told me they not use police report to make a decision. Around two weeks ago (3 months after the collision), finally one a lady from Statefarm (Atlanta office, phone # 7704-186-555), told me they changed the decision and I need take partial responsibility for this accident because their client's comments stated that I hold a paper before this accident happened. I totally can't accept this decision because of the following reasons:
i) First, I hold nothing at the time; even had no any paper close to me (In fact, it's difficult to see into a moving car through two screens when two drivers in different cars; it's just an excuse for escaping responsibility). In fact, this comment is an powerful evidence that the client from Statefarm did not keeping alert, i.e., this guy entered my lane and hit my car because just looking inside of other person's car not own road conditions;
ii) Second, why Statefarm just took a word from its own client's comment (Page 4 on the police report)? Why Statefarm totally ignored the Police Conclusion (Page 2 on the police report) and my comment (Page 3 on the police report)???
iii) Third, why Statefarm not blame their own client not keeping alert (the guy drove into my lane)? I was all the time in my own lane before and after accident (To verify this, please check the scheme from Police Report, last page on the report, and the pictures took just after the accident). I have to refuse to accept the current decision made by Statefarm.

I need your help consider this case and make a decision based on the truth. FYI, please see attached police report and Pictures. Thank you.

Sincerely,
Yanfeng Yue

I was struck from behind by a vehicle on 10/28/2018, in which I was clearly not at fault. The opposing driver and her insurance company
(Geico) took the lead in this accident, as I was not at fault. My car was totaled and It is now 11/28/2018 and I do not have another vehicle yet. State Farm has done nothing but drag their heals. I have gone to so many different departments in claims...I guess I have gone from the total loss team to the special whatever department. "State Farm, cut the check and send it already!" I work a job I actually have to show up to daily, and guess what???? I need a car to get there! You delay and drag things out so unnecessarily that I had to turn my rental back in, because I apparently reached the $1,000 dollar limit???? Funny because that bill said $500.24 not $1,000.00, and I had to pay 20% of that!!!! After this incident has finally been resolved and I've been restored to where I was prior to the accident, I plan on canceling! RIDICULOUS!!!!!!!!!!!!!!!! AND on top of all this the pay off fro my totaled car that I have yet to receive, you deducted $1,000 dollars from which is my deductible that you told me you were going to sue the other insurance company for since it wasn't my fault. That's total garbage, your billion dollar industry could go ahead and just pay it out to me, but no you all are money hungry, gold digging, selfish, self centered, jerks! I STILL DO NOT HAVE A CAR!!!!!!!!!!

In July, of this year, a State Farm client backed into my parked vehicle. State Farm accepted liability. My vehicle was not drivable and it took over a week to fix. I had to go though my insurance because the State Farm client did not report the accident , to State Farm, for approximately 5 days. I had to rent a car while my 2008, 4wheel drive, truck was being fixed. My insurance only paid $20 a day. The rental car company offered a compact car. I requested an upgrade to a larger car. I have a bad back and needed the comfort of a larger vehicle. I had to pay, approximately , $204 out of pocket. I was told State Farm would pay for the upgrade. I did receive my $500 deductible for my out of pocket expense for the body work. In October I called the customer service number because I had not received the rental car payment. They said that they did not have the paper work regarding the upgrade. I contacted my agent who didn't think that was correct because the claim was made and must have included the rental car paperwork. She had a NYCM agent check the e-hub and there was not indication that State Farm had processed the rental car claim. The agent sent an email requesting the matter be settled and the claim paid. . I was told to wait a week and contact the help center. During all this time, no one from State Farm contacted me. I called the help center and they again told me they did not have the paperwork. They gave me a fax number so that I could sent the paper work to them. My agent faxed the paperwork on October 25. I again called just a couple of days ago. I was again told the same thing about not having the paperwork . I spoke with a supervisor and told her that the paper work was sent in October. I was again told that my rental car claim could not be processed until they received documentation about the upgrade. I again contacted my agent who told me this was the worst case, regarding rental car reimbursement, that she had ever had. She said she was going to try and find out what was going on and get back with me. That's where we are now. The claim number is 525162M06. I think you would agree that this matter should have easily been settled weeks ago and is now no closer to being settled that it was in July.

I am very disappointed with the Agent Ashley Haberland. Customer relations.
Drew E. Becquet office, Corpus Christi Texas. I had requested I come in and pay my auto policy
each month since the very onset of setting up the auto policy. Well, not once but twice it's been submitted for draft from my financial institution I specifically told Ms. Ashley that I expect to pay the 15th of every month and she responded no problem. I had requested she provide me with a better quote, that the amount needed to be to my request and closet possible dollar amount as I could afford. I have absolutely no problem in paying my auto policy each month, but do it correctly and to the customers satisfaction, don't call me after you have submitted a payment once again Is it a problem tis it difficult to understand my request. I have never given permission for an auto draft. I would like a call from Corporate or representative to resolve this issue. I am so frustrated with this issue and the office here. Please understand I live on a fixed income and make payments accordingly and on time. She is calling me on phone number from years ago and not the one I gave her when I signed up. She calls me when a payment tries to go through

Thank You,

Elva Flores phone 361-336-9611
Ms.

At first, the claims process was fine. Then, mechanical damage was discovered while the vehicle was at the body shop. The mechanic is convinced that it was caused from the impact of the accident. The claims specialists at State Farm have been downright hostile and rude. One even said he didn't believe me or the mechanic. He was an insensate jerk. They don't belong in customer service. These are the biggest group of twits I've ever dealt with and I work in law enforcement.

On March 2, 2018, there was a horrific wind storm that struck the District of Columbia and surrounding area. As a result, out roof was terribly damaged. We contacted Stare Farm Fire Claims a few days later to start our filing process of our lose. We have had 50+ days if rain since that time, and constant water damage continued to occur. We sent one contract which was denied, and since sent another contract for $16,203.96 which was denied. Service Masters came to tear out three walls in one bedroom. Finally, on 7/30/18, we received (3) checks totaling $6,988.94 issued to us and Home Point Financial. We had to send the checks to Home Point, and wait several more days for them to issue one check to us. Out of the check for the above mentioned amount, we had to send Service Masters $1,662.75, leaving us with $5,325.19 to fix roof, and interior damage to our home. To date nothing has been done as there is not enough money to do said repairs. Our deductible $2,671.00 which we have to also pay. The State Farm adjuster that we have been dealing with is Martin E. Morel-Rojas, phone #844-458-4300 ext. 4049437429. There is even more damage to the ceiling in upstairs hall way, as water has continued to leak in. We have paid thousands of dollars in Homeowners insurance over the past 30 years, and our coverage is $534,300 on the dwelling. We still don't know when our roof will be fixed.

I have suffered with upper respiratory condition for several years now, and the smell of the wet musky wood is all through the upstairs. In addition, I care for my 87 year old mothers on weekends, who suffers from Alzheimers. I have had to hire Elite Home Care Solutions, and private sitters to keep her for the past several weekends. This is an added expense for us to bear, as her. bedroom is not livable due to the water damage. We will be contacting the Insurance Commissioner, 7 On Your Side, and whom ever to help us resolve this ongoing problem of six months.

You all advised that they would no longer carry my husband and I as an insured, I was advised I could come back after three years or so. I stated that I would not, since you all removed me after 30 plus years having insurance with you. Why would I keep any part of my insurance with State Farm. You all didn't even give me a long time customer an opportunity to deal with the situation or find my husband a new carrier. You all left me. I cannot believe you all have still been billing me for renters insurance. I didn't know that it was two different policies. I now understand now it is two different policies but I would never want to stay with a company that throws their customers away when they have been loyal for years. So loyal that I even had a lifetime guarantee which was taken away as soon as my husband was to the policy. Please remove the renters insurance from my policy from 8-3-18. I still have my tv to show proof that I did break it. I could have filed a claim because I broke my television while moving to my new place in PA. Bob Confer advised that he would move it as of today or he will do nothing.

Also, the checking information you all have on file is no longer valid since I moved to PA. Please do not attempt to take monies from that account.

Hello my name is Anthony Berry my claim number is 75-5124-S75, on 7/27/18 I had an accident in my 1981 Chevy Corvette. So I promptly called my State Farm agent and was advised to file a claim, on 7/30/18 I took my car to Caliber Collision in Torrance, California as directed by the agency. Upon arriving at the shop an employee (David) looked my car over and told me they wouldn't be able to repair it because the shop doesn't work on fiberglass bodies. So I took my car to a reputable Corvette restoration shop (Fiberglass Bodies) in Hawthorne. On 8/2/18 a State Farm claims specialist (Carlos) visited the shop to give an estimate, however, he and the shop owner weren't able to reach an agreement on the hourly labor wage ($105.00). Also, on 8/2/18 I spoke to a state farm employee name Kacy and she sent me a (Selective Service) link of shops that were approved by State Farm. So I immediately called four of the shops and three of them told me that they couldn't work with fiberglass, the fourth shop said their hourly wage is $110.00 an hour, therefore, I have exhausted all of the suggested ways of getting my car fixed.
On 8/3/18 I spoke to Yolanda and Jared when I called 855-341-8184 and was told that possibly Carlos the claims adjustor might be able to provide a shop with a $55.00 hourly wage, which is what State Farm wants to pay. As a State Farm policyholder with my homeowner's and earthquake insurance with the company I am very disappointed and I have been given "the run around" and the "pass off" by the staff. When I asked to speak to a supervisor I was given the address P. O. Box 52250 Phoenix, Arizona. These are unreasonable and unfair conditions that I am being presented with, also it is a (breach of contract) and ( bad faith) by the company in that it was common knowledge that the corvette has a fiberglass body. I will be filing a claim with the insurance commissioner as directed by my lawyer. I feel that it's unfortunate that as a valued customer that I am being treated in this manner, when I have tried and exhausted the path that I was asked to try.
Thank you very much and looking forward to your reply.

claim number 362829R59. The adjuster is making it hard to settle claim. need help don't need a lawyer. we can do it. make it easy. 4054730151

First let me say that my husband and I have been with State Farm for 30 years. In November of 2017 my husband and son had an accident that involved both of our cars and 1 other car. Our son's. Car was totaled and our car was repaired. Last month we received notice from State Farm informing us that they were not going to renew our insurance. I went to our agents office to discuss this with them. They told me our sons car would not be renewed also. The office told me they had. dropped our insurance because in 1 month State Farm had paid out over $15,000.00 on our cars.. I ask them to figure out how much in the last 30 years we had paid them. We never missed a payment ever in 30 years and this is what we get for 30 years of LOYALITY? I ask that an appeal be put in. No one called us to let us know it had been DENIED. I didnt know major companies worked like that. We are in the process of trying to find new insurance and because of the rating we received from State Farm the monthly payments are so high we cannot afford it. We are a retired couple that are raising our grandson and are on a fixed budget. So where should we go for affordable car insurance? State Farm has ruined us. I am so disappointed and depressed over this. I really would like to get a lawyer but my husband said we should let it go. I am so angry I just cant do that.

I paid my premium on May 22, 2018 $842.98 an increase of almost $500 from last year. After paying the agent set up Drive safe and save for me. My drive safe app is showing a discount of $171.48.for the policy period May 25, 2018 to Nov 25 2018.when I asked the agent when it would be applied she said it has been applied..IT HAS NOT been applied. I have been with State Farm for, I believe almost 40 years. This is not what I expect from this agent. I also gave her a copy of wind mitigation form for my Condo insurance. I was told they did not accept Citizens. Being on a fixed income the discount is important to me. Please advise. thank you,
Diane Faranda

Changed agent recently...my policy has been increased almost $500 since last year! Yes I had a slight accident after all my years driving accident free. I paid my premium May 22,2018 $842.98. I also had Drive safe and Save installed that day. My app is now showing a discount of $171.48 for Drive safe. Agent told me it has been applied. I was given a 5% discount which is $42.15. My question is when is the $171.48 applied as it shows for the period May 2018 thru Nov 2018.? I also had a wind mitigation form for my Condo from Citizens and told me they don't accept Citizens

I have had nothing but horrible experiences with Serrano Insurance Agency, Inc. My first problem occurred with my home insurance. The payment wasn't due until mid August. They contacted my lienholder so then I received a letter from my lienholder that my insurance payment was late and would be cancelled in August and to take care of this immediately I was so embarrassed they had notified my lienholder that I went ahead and paid the bill in either June or July..way early to avoid any other issues with this problem. The second issue was with my car insurance. I dropped the pip on one of our autos. I stared receiving a separate insurance card for this vehicle. I asked them to combine all of our cars onto one card. They said they contacted State Farm and "talked them into" putting all of our vehicles on one card and that I would receive them shortly. I did receive the cards however, it listed all of our cars EXCEPT the one we had removed the pip. There was not even a separate card for the vehicle. Then the next problem came about when we purchased a new car. The lienholder required that their name be listed as the lienholder on the declarations page. Their name was not included in the declaration page we received. I asked for a declaration page be faxed to them with EECU listed as the lienholder and also required them to send me a copy (I was really glad I did). The declaration page that was sent to EECU was absolutely ridiculous! Our address was not correct and just a jumbled up mess, our address is 6805 Chimneywood Cicle, Rowlett, Texas A great deal of other common words were misspelled. I was so embarrassed the they would receive such a document from a reputable company as State Farm. These people are inept, uneducated and absolutely horrible regarding taking care of their customers. It has driven me crazy trying to get all the documents in order and correct. I then received a email from them last night that she had called State Farm trying to get all the cars on one card, they said they called several times and left messages with no return calls. So which is it, did she actually call State Farm in the first place and they said they would put them all on one card, or did she just not call them at all until I complained again. All of thee things have happened in a short period of time. I haven't been with them but about 6 months. I told them I was changing agents, they never asked me why, they really don't care. I gave them all the information of the agent that they would require to make the change. However, as you can guess, I did not trust them to make the change. I did the request for a new agent on your website to make sure the change is made. I tried to attach the documentation file however it doesn't have any of the extensions you require so I just copied and pasted it so that you could see the document that was sent out under the name of State Farm. They should be ashamed. Hope this comes through ok. Thank you Suan Hopper

Binder Of Insurance
pending issuance and delivery Of a policy pursuant to the application of the insured and to all the terms and condi t;ions of the policy issued by the company the
State Farm Mutual Automobile insurance Company
Does hereby DENNIS W SUAN K HOPPER
6805 CHIIOIEYWOOD CIR
ROM,E'IT, 75089-2672
with loss payable to: EECU
ATTN; INSURANCE CENTER
PO BOX 92451 L
FORT WORTH TX 76124=4511

policy Number: 180 8079-A28-a3G
Year Make Vehicle rdentification Number (VIN)

2017 CHRYSLER PACIFICA 2C4RCIGG3HR752025
Coverages
Liability Compr ehens Collision Ded
30/60/25 $250 $500
Effective July 05 r 2018, not to e*ceéd thirty (30) days hence and to become void irtunediaeely upon the issuance of a policy in place hereof .

I have never been so frustrated with your company. I will explain to you guys what happened. I was overcharge over $150.00 over on my account and when i call the agent to talk to them thet could not care. The owner of the agent was rude and didn't really care. Her comment to me was my employees mess up and everyone is human and make mistake. The part that really upset me is that it will be 30days before you get your money back. She was.very rude and could care less. Her name is Courtney and her office is locatef in River Ridge LA. If someone from StateFams can call me and talk to me I would really appreciate it. Also, i forgot to mentiob that I was on vacation and this agent needs to learn how to talk to cusomer. I'm very disappointed.

I am a 67 year old retired senior citizen on SSI and I have had State Farm Insurance for over 30 years. My premium keeps going up and I have asked my agent to look into it and see if there was a way to get it reduced. I have not heard back from him in over a month. I drive a 2005 Ford F-150 with over 230.000 miles on it. I have had quotes from other insurance companies $30 to $40 less than what my premium is now. I like State Farm or I would not have been a customer this many years. I have had numerous friends that were agents for State Farm and that is why I have the insurance today. After talking to a group of my friends, they suggested to send this complaint in and they too are looking forward to see the response since all but one also have State Farm and are not happy with their high premiums. Your response is appreciated.

We the St. Martin family in North St. Paul MN have filed a claim for our siding and roof to be replaced due to storm damage. Our agent and your so called (underwriters) say they want to match it. There is no way you can match any ones siding of roofing with the same pattern. Color? Maybe. Pattern no way. I am contacting the MN Secretary of State and the MN Attorney General office plus the B.B.B. to let them know our disappointment above how you always take the easy way out. No matter the out come of this situation I will spend all my extra time letting people know how you don't care about people only money. Thanks.

I was appalled by a recent encounter or call over the phone around 9:33 AM, (May 11, 2018) with the manager of State Farm Insurance (Odessa, West Texas location) named, MR. JEREMY RAMOS - CAINE, someone whom I wish to help me but instead the one who mocked me, lashed out on me, embarrassed me of my previous accident that it's severed as an accident life situation, and a false representative of State Farm company that hung up a phone on me or to a customer to avoid an amicable closure of my insurance policy. When you hear what transpired, I am sure you will agree that he needs to be demoted, stripped down his insurance license nor should be given a corporate managerial training and proper etiquette in customer service.

When I called Mr. Ramos over the phone today to my intent, he abruptly lashed out on me using his unforgiving words on me, put guilt on my face by using his rude and dominating voice of my previous accident. I soon observed that he had gone cold and very unprofessional on treating me as a customer.

I actually called Jeremy as an equivocator, for a lot of reason, when he re-instated my auto insurance of my insurance policy, the original amount was just $122.89, then I had an accident in March 26, 2018; all of a sudden re-adjustment was settled, billed on it and rate was accelerated. Mr. Ramos told me to not pay the month of April 2018 because the payment will re-adjust/will accrue the fee by May 12, 2018, for the amount of $164.05 for a one time payment. Then, after I told him of the very poor service of him and declining their insurance company service, he billed me again with another high rate quotation. It feels like there's always a hidden fees and loop holes in managing their statement over mine.

I was mortified, and I am embarrassed to say that I was so dumbfounded by Mr. Jeremy Ramos' rude behavior and very well disappointed of his actions. I find it hard to believe that you would knowingly employ such abusive, ill-mannered, unethical, foul-mouth , abrasive, and unprofessional manager like him.

I have no idea what has happened to my receipts of payment that I did pay with him online over the phone way back this year, but I expect to complete my transfer from a new insurance agent of State Farm company located in Bedford, Texas instead of Odessa location. I also would like an apology for how I was treated by Mr. Jeremy Ramos. Please let me know when I should be speaking to the manager of the State Farm Corporate office or the headquarter, so things can be set right in a civil manner. I look forward to hearing from you within the next week.

Sincerely,
Jovelyn Carrion

My truck was totalled on Feb. 2nd.Still haven't received my release of lein from state farm bank to finish my claim.This was supposed to be settled as of last week.I paid off my truck early and am tired of getting the run around.I had to move last year so I could have a better place to live and lost my original paperwork that showed my release of lein which the truck was paid off well over a year ago.To save the possibility of a lawsuit; I would hope you pay m my money. Tom Mallory of state farm in Whitehall, Mi was my agent. thank you. sincerely, Herman Andreas.

My auto claim is 6 weeks old. I have yet to get a decision on the estimate submitted by our local collision center.
I was told I would be kept updated by phone or e-mail. So far nothing. I have done a little research and found you guys
operate this way a lot. I am extremely dissappointed and considering changing insurance companies. My claim number is
04-2809-D94. If I do not hear anything by 03-21-201 I will contact the State Insurance Commission. Rating my experience is
easy. "0" so far.

I have been with state farm for over 8 plus year and went outside state for over 3 month then came back to state n wanted to reinstate my policy and have been waiting over 2 plus week to get reinstated after they took 1200.00 form my bank acct and stil not have ins please call me at 313 742 1779
when u receive this email to get this problem cleared up