Contact Virgin Mobile Corporate

I purchased the phone off Virgin Mobile’s website on May 20 it was a pre-loved iPhone 7 I received a phone on the 22nd it came with a cracked screen protector on it which I was not happy about but we removed it it had a few little scratches on the screen but not a big deal reactivated it turned out it had a bad Sim card so I called customer service line I was never offered a refund I was told they would send me out a new Sim card it would take two days seven days later I received the Sim card again not happy but we put the new Sim card in we activated the phone only to find the speaker that you listen to calls through does not work you can’t hear anybody on the other side so I called customer service again they gave me the warranty department they stated we can’t help you because you called on the 22nd and the warranty didn’t take affect until the 30th come on now seriously tell me another call to customer service now granted this is the eighth call I’ve made a supervisor stated to me since I didn’t get a refund on the 22nd when I called then I did entitled to them replacing the phone or giving me a refund I paid $160 and some cents now this is ridiculous so I am out $160 because they can’t and will not replace a damaged piece of merchandise if they sent me the girl never offer me a refund or I would’ve taken it but yet she put in the notes that she did offer me a refund crappy company and I’ve been with this this company for over 10 years always praised him’s had good things to say until now I just want them to replace the phone or refund me the money is that so hard to Asfoor when you sendA product out it’s a preload proxy you’re guaranteeing it’s gonna work it doesn’t replace it or refund it

today on 4-20-2019 I called virgin moible at 3;31pm pacific time zone for tech support. my issue pay 2.99 with my monthly fee for visual voicemail with no ads. talk to ralph. he couldn't fix ask for supervisor. at 4pm lady name kay on line she supervisor. we went back forth to 3 call me back on my other phone calls dropped. 4.21pm kay tells me for fee 50cents she removed pop up ads what but limited no way I pay 2,99 for no ads with my monthly fee and phone insurance 44.99 ok she couldn't get to work.i not changing my service file a complaint and contact the FCC and file with my state comsumer complaint state attorney general. then I ask about my data speed keeps getting alert over usuage what crazy kay tells me she can up my speed for fee? crazy at 4;47pm tell kay tks I just file a complaint crazy. I have been a customer since may of 2005 ok to be on phone for almost 2 and half hours. terrible service customer and tech support.
please contact me by phone 253 882 7410 11am to 1pm pacific time zone after 6pm to 9pm my time zone.

I have not been able to make or receive calls since 2/26/19. I have made several complaints ..now i don't even get i response back. Unacceptable!

I have been trying to work with virgin mobile for months now and I am being giving the run around from them I was on the phone with them for 3 hours trying to resolve a issue now for months I have been patient and was treated very rude passed around,put on hold for 20 to 40 mins. at at time then hung up on called back and got the same thing over and over I have been a customer for 8 plus years me and my family and husband I now have to go to another phone company because of this my husband oreder me a lg phone in 2016 for you and it messed up and was covered under warrenty and when they sent me a replacement phone it was suppost to be new it was not new it was used in a white box with a battery in a plastic little bag and I have had more trouble with this phone then the other one they replaced, I kept calling but got told it was the towers upgradeing I understood that but in nov on the 6th I was talking to a women and I waited for a return call she never called so I called back yesterday and they said she put down that we were disconnected and she could not get through to my phone well yea I told them that my phone has been trouble shot a lot but she also had my husbands number that I called on she just blew me off like the rest of them and this is not something I am used to at virgin mobile but I guess that's the new at the call center for people who have problems to call in and that is not acceptable to me for my business, now I had one worker tell me my phone would be replaced then I really didn't have the money for shipping another phone out the women said that was the only way to get it then when I had someone offer me the money to get it sent out the women I thought you said you didn't have the money for it to be shipped out put me on hold then came back and said it wasn't under warrenty and I wasn't getting a phone then I went to a new women they passed me too who said the phone I had was activated in 2016 I said no my old phone was she basically called me a liar I don't lie I told her I have the shipping where I sent back the old phone that was replaced then she just kept telling me I was wrong and then wouldn't talk at all she just sat there I spent 3 plus hours on the phone and I am with out a phone now and have to go somewhere else oh also she told me to go to virgin mobile and by a new phone I said no and asked her if she was serious and I said so you want me to go by a new one right now she said yes I did by a new one and here I am wow I thought customers were what makes a business strong and money but I guess I am nothing to a company of 8 plus years im so upset that I mean nothing to this company Rebecca Thompson 330 -354-2564

Ordered a phone on line for 469.99. Website was not working well on 9/27/18 and was instructed to call Virgin. They completed order but did not charge us the web price of $100 less. They did not tell us and found out by looking at charge card statement. Spent 3 hours over 2 days asking Virgin for a receipt because it was not sent to my email. After three hours of promises to send it to the email (which still did not come) they said there is a receipt under the packing label. I bought an iPhone 7S but the Description is an AW Alcatel One Touch Cinch item # AL1018BAPB , unit cost $0.
I am completely unsatisfied with this. I asked that there be a credit of $100 be issued because of their error to match the price I was looking at when purchased. The representative refused but suggested I pay to return the phone and try to order online when it works to get the price I originally bought it at.. Your satisfaction guarantee is worthless if I have to pay to do this and waste another week of not getting the phone.. The invoice for the iPhone is VM-TOMA-5239811 with an order number of 599076567. For warranty, future repairs and as per your own return policy I need/want a receipt for an IPHONE 7s. I will be returning the phone to purchase elsewhere .

first thing have two phone the first one broke that ok my wife dropt it and crack my phone had no problem and had a small crack very small one day did not come on so went to store they call me back and sad cant fix it so i still owe 400 on the two phone they say because oh the crack the phone is garbage can fix it so piss off i go home and spend 6 houre to learn the phone and all it was was the factory reset had to be done so i am piss off that tec cant do a reset and make me go trwu all this i can only figure that alot more people are getting told that there phone are garbage so you can sell more phone i will get to the both of this for all the other people like me and will find out the tec that work on it if i can the news will call me 506 204 1764 or 506 8506974 dieppe new brunswick store champlain mall

20 phone calls to 1-844-326-1261 and 5 days later with no phone service, because the customer service technician remove the number from the wrong phone. After trying #72786# every time I called. Yesterday (10/05/16) i received work order 417-533 but I was told it may take up to two days before I receive a call back from the tech. Virgin mobile customer care is horrible. Is there any way to call headquarters with a complaint?

My contract was changed without adequate explanation from the sales person. I was charged incredible amount of money and was asked to pay £390 to get out of the contract despite haven paid over £400 into the contract. I want to change my contract but was told I couldn't and that nothing could be done to resolve my query. I was mis-sold a contract that does not meet my needs. I repeatedly said I want an amendement into my contract but no one could help me.

I called Virgin corporate relations last January 29 asking for help because I over scratched a top up card I got from 7-11 in Orange thorpe. I was asked by the rep who took my call to email the receipt and a photo of the card back and front. I did this and got an acknowledgement. He told me that the issue will be resolved in 48 hours so in the meantime, he will give me a one time courtesy credit to cover the account for the month's due (January 29). He also told me that the top up card will be credited to me and will be applied to the following payment due date (Feb 29).

Last Feb 29 I got a text that my service has been disconnected because I failed to pay. I called up your customer service , spoke to Rep 1 and was told the following. There was no record that I was supposed to be given a courtesy credit (I dont know why your record does not show this, but I did. it was $30 because I still had a balance of $5 in my account last Jan 29). Somebody was trying to reach me to verify the serial no in my top up card but I couldnt be reached ( your top up cards do not have a serial no. and I did not receive any notification from you about it. if you were trying to call me I must have been at work . You could have sent me a text.)

He forwarded my call to Rep 2. This is what I was told. My issue has not been resolved because it is not a simple matter. I cannot be given another courtesy credit because it is one time. He insisted that there is a serial no in the top up card. I was surprised by these two statements because I cannot understand why it should take you more than a month to fix a simple issue or to get back to me through a text if I am not reachable by phone. I was not asking for free credit I was simply following up on the previous conversation agreements I had in January 29.

When I told him that there is no serial no in the top up card, he started getting defensive that he has been to the USA and in fact graduated in a high school here. I do not know what this has to do with my issue. why was he explaining himself to me. except for the fact that it was so difficult to understand him because of his very thick accent, I didnt even know that the call is going somewhere out of the USA. Unfortunately, Rep no 2 was very rude, condescending , and this I told him.

On Jan.7 we purchased cell phone from Costco with the proviso that we had 14 days to cancel if unsatisfied. We went with Virgin Mobile. On 10 Jan I had an accident at work and with Drs visits etc we did not use our phones much. We received an ebill from virgin on the 16th Jan. Unfortunately, being disconcerted by recent events I paid it immediately as is my habit. In the next few days we started to check our phones and noted that our reception was poor to non existent.

My husband spoke to Virgin and was told to try changing the sim cards and we took the phones to Costco and cards were changed with no improvement. We spoke to one of the employees at the Costco outlet and were told that our neighbourhood was known for receiving poor reception from Virgin and perhaps Fido was a better choice so we switched to Fido.I called Virgin today (20th Jan/16) and asked for a refund of payment made of $81.00 and was told payments made were not refunded. I told him we were within the 14 day trial period and were not receiving reception. He put on a Supervisor who said no refund coming.

I pointed out the 14 day trial etc but he said no refund. He said I was having buyers remorse. I replied it was not buyers remorse we were not getting reception and were within the 14 days.I told him to find a way to send us our money but he said there was no way to do that.

In October 2015, I voluntarily disconnected my Virgin Mobile phone number. The customer service representative said I would lose all access to my account information and the phone number. The deactivation was immediate. I retained my cell phone equipment and on Dec. 8,2015 sold the phone, which was a Walmart purchase, to an acquaintance. The acquaintance use the "Top-up" procedure to activate the phone and to her surprise, my old phone number came up and voice mail still intact.

She called Virgin Mobile to set up her own account and was bombarded with security questions which was obviously my old information. She called me to ask me what was going on. I called Virgin Mobile and asked why was my information still attached to MY phone that I purchased from Walmart and had disconnected service on? The war started there and is continuing. Virgin Mobile told my my service was disconnected, deactivated and all association with Virgin Mobile under my name would be removed.

It was not. How you get it done is not my concern but my association with Virgin Mobile needs to be removed from your database. This includes email address, passwords, street address, security questions social security number and any other items referencing me. The phone number can remain unless it is fully necessary to wipe out the account and give me acquaintance a fresh start. The insolence, rudeness, and unprofessional mannerisms and voice inflections of your employees is unacceptable. Sprint really needs to severe ties with you before a catastrophic event occurs.

Around end of October I received a letter stating that my VIP packages is no longer available and that I should go with another company or downgrade. I have enjoyed unlimited everything and couldn't understand why I was being targeted for using my data unlimited. I rung up Virgin customer service and was told that I had to leave because I was using too much data despite it being unlimited. Also on my record do not upgrade this customer. I was really upset as no one rung me to question or find out how come I use so much data. I am a mum and only I use the phone. I cancelled but later found out that I shouldn't have as I am being treated like a criminal after my complaint as I found out that other VIP customers who use less data will not be targeted like I and many others. I also found that my custom was not welcome and told to go with three who also offer unlimited data but at a larger price

I have had services with this company for at least 3 years. I have had the same email. I recently got a new phone because my old phone had a damaged speaker. I have tried for 3 days to get my phone on. I worked with 3 different customer service people.

They shut my old phone off and added the minutes left to my new phone. After that they added minutes from a top up card I had bought. I was assured my phone would be connected in 6 hours. I received emails, my email was incorrect. I am receiving their emails. It does not take over 2 days to get my phone started. The problem is in their system.

I have been a good customer please help me. I am 68 living alone with 2 grandchildren that have a disability. I need my phone. They should give me 2 days credit for the stress they have put me through. Please help! A scale of 1 to 5, 5 being the best, I give them a 1.

I bought a Galaxy 3 at the online store. Sent it back never opening box, because I don't have any service where I live. I returned it with same delivery that dropped it off and that was it. I've never got a refund, I've called numerous times and this last time the women I spoke with demanded why I bought a T-mobile instead. I get service plus wifi calling with T-mobile, I asked to speak to supervisor, and she laughed at me and hung up. I have two disabled children both 4. I'm going through my second bout of chemo. I can't afford to just give up 399.00

I have had my my virgin mobile lg tribute phone for only about half a year and it has been acting up lately. it has been saying that i do not have enough space on my phone even after I delete several things and put the rest on an SD card. It has gotten so bad that it has been interfering with my text messaging saying that i cannot get incoming messages because i supposedly have no space. I pay for text messaging so i shouldn't be told that i cannot get incoming text messages. i would like for you to send me a new phone because this behavior is unacceptable!

I tried to cancel my contract with Virgin Mobile, and pay the balance on my contract. When I phoned 789, the automated system kept redirecting me back to the start. It was a constant loop every time. When I finally found a way around this, I was told that my £18.80 bill had jumped to £39 and I would have to pay this before I could cancel my contract (a sim only contract at £15 a month). It also had to be paid before a pac code would be issued by text. I have not received this code even tho I was assured I would. I never want to be involved with another virgin product again!!!

Very rude staff gave virgin media my new address was told my phone contact ended November last year . The company is sold to you as a whole eg:if you go to virgin media you can get broadband and mobile phone packages ,but some how the to company's are separate and don't cross reference details with each other. They don't have a dedicated team to contact people to inform them that their contact is coming to an end not even my email. my contract finished in November but they have only now decided to contact me via email why did it take so long. Really pissed off would never recommend virgin mobile or virgin media to anyone ever again!

My name is Steven Mckay, i have on going complaint which i want resolved as soon as possible, This complaint has been ongoing from 17th feb 2015, I returned my mobile for repairs, the phone was returned to me, as i was not at home my neighbor took the delivery, he has denied receiving the phone, I have Contacted Virgin on numerous occasions trying to get this matter resolved. A new phone was supposed to be issued to me, but i have been waiting all this time, and no phone.I have constantly called Virgin Mobile and they have made excuse after excuse, it is getting to the stage that when i call them, they waste my time by putting me on hold, and at the expense of using my mother in laws landline. I have spoken to two managers and 7 agents and still not getting anywhere. Please contact me if i do not hear a reply within 2 working days i will pass this on to Of com, and i will terminate my contract. The contact number for the phone is 07982806552. Some of your agents are very rude and unwilling to help. they need a course in manners. Yours. Steven Mckay.

Never should have given this company another chance. Round 2. Activated $20 wifi lover's plan, which is include 300 minutes talk & unlimited text on March 9, 2015. Topped-up with $30 - $0 balance. A few minutes later, I topped-up with $10 - $0 balance. What happened to the balance? Virgin Mobile paid for 2 months of service. A few hours later....no service. I emailed back & forth worth with customer service for a week (actually 5 of 7 days). Customer Service unable to resolve the issue, stopped communication. March 17, I put it away. Two days later, I decided to try again...no service in the morning. Later that evening, I decided to try a factory reset (repetitive) and used the information sent by one of their Customer Rep....now have service, with 10 days lost.

Sending & receiving pictures, no longer exist; notification for voice mail, doesn't exist (phone > press 1); but, Code V30 will show...maybe code V08, etc. Wi-Fi, is a challenge (used 1 hour complimentary by another major player).
Need a plan to use the weather widget. The service is a total mess. Unfortunately, the communication monopoly for customers (including new), is 'At Your Own Risk'!.

Due to a fault with the virgin media super hub 2,am unable to use my wired connection to connect to the internet,and i spoken to a tech department memeber of staff and she didnt book in my new super hub 2 router :( and also didnt give discount for part services unable to use the full services of my broadband :( got put to virgin media customer relations department and got my new super hub router booked for delivery and recieving £40 off my next virgin media bill :)

I have been a Virgin Mobile customer for over 3 years and up until recently I have been happy to say I was a VM customer until my Alcatel VM800 failed to work as I couldn't hear anything in the ear piece. The only way I could hear the caller was to put the phone on loudspeaker. I decided to get an upgrade using my benefits I had accrued over the past 3 years and I received my first VM820 phone within days of placing my order. I called 3 people on different phone numbers whilst I was in 3 different locations during the first day of receipt of my new phone.

During each of the 3 calls I found that there was a constant buzzing sound in the background of the call. I rang VM customer services 3 times, each time I would be put on hold waiting for the tech team only to be cut off. On the third attempt I finally got through to the team only to be told that the deparment was closed and someone would ring me the next day.

I received a call the next day, but due to being at work I was unable to talk, so was told that they would ring me at 5.30pm that evening. 6.15 came and I still had not recieved a call, so I rang them, only to be put on hold yet again. I finally got a call at 6.30pm and it was suggested I used the phone again with the headset - the buzzing disappeared. It was decided by the tech team that the phone was faulty and a replacement phone would be sent and swapped out with the faulty one.

The replacement arrived the next day and after testing it I found the second phone had the same problem, so a few more calls later to VM customer services, I finally got to speak to the tech team again, who after re-setting the default settings they decided it was probably my sim creating the problem. 4 days later without a mobile phone I finally received my new sim today only to find the phone still had the same problem. I rang VM customer services and after waiting 20 minutes to speak to someone in the tech team the call was disconnected.

I rang a second time and after waiting 45 minutes plus to speak to someone in the tech time. I finally got through only to be told the department was now closing and they would call me again tomorrow. This was the final straw and I have now decided that I no longer wish to be a customer of such a shabby unprofessional company. How on earth can Richard Branson put his name to such a horrendous unproffessional company I do not know!!! Anyone thinking of becoming a VM customer, think again.

I have been calling about a refund owed to since February 25th 29013,The money was taken out of my account on 2/20/2013 for the purchase of a phone,but who ever took my payment never made the order, I have spoken to numerous incompetent reps and still no refund .This is dishonest to say the least, do to this I have no phone,because the phone I have after being replaced 3 times is not working that was the reason for me buying another phone to avoid having to keep replacing it .After all the attempts to resolve this ,I feel the need to file a claim or a class action lawsuit their are numerous unsatisfied customers.Hoping this get's resolved.

I purchased a Virgin Mobile Mifi 2200 from Walmart in Feb. I had a little trouble installing it because I had a communication manager from ATT on my computer and it is how I connect to WiFi but I got thru it. Less than a week later, the mifi quit working. I called the 800 number every hour or so and I just kept being on "hold". Finally I held until someone answered 1 hour and 47 minutes later! They then told me that there was a update and they would have to reboot me. We got it reactivated and I was assured that the update was only once a year and I should have no further problems.

I have now called them on 9 different indicents of "no internet service" and I have to go thru a very loud auto answer from a voice who calls itself "Ales". Alex is way too happy - probably becuase he delights in the torture one must go thru to speak to a person. I have always talked to people with very thick Indian accents and they used American names like Rick and Jason. If your name is Indian and you have such a thick accent, just use your real name! Finally I learned how to reactivate my unit by myself and found I was having to reactivate every time I turned it off. The person I spoke with last week seemed amazed that I turned it off and took it other places.

Isn't it for that purpose? Finally, I yelled loud enough that they sent me a replacement. Supposedly I am not supposed to have to reactivate it every time - finally someone listened! The new one came after I had no service for a week. I was assured that I would keep the same account and the $40 unlimited service that is no longer available. I entered the new EIN into my computer and phones when I got the new unit and expected it to work. NO! I had to got thru Alex's happy little voice and hit the number 1 7 times becuase he now walks you thru the activation steps before he lets you talk to a live person in India. I called 3 times and each time they acted like I wasn't following the steps. Finally one guy put in a ticket and said the problem was at their end and my Mifi was just start working within 4 hours. 4 hours later, no service.

I called and went thru pressing 1 and listening to happy Alex until I reached another man. It was ten p.m. and I give my account number and password to the guy and tell him to check my account because I am not explaining the problem again. He comes back on the line, calls me by my first name (legal name, not what I go by) and proceeds to happily tell me that there is no problem. I differed with him that there was a problem because after the promised time I still have no service and I am going out of town the next day and I would like to use the Mifi with my laptop. I am then informed that they have 72 hours to fix my problem. I asked for a manager and after holding for 10 minutes I am told that the manager is on another very long call and no one can help me. I give up. I am going to just cancel the service.

I was saving some money over the ATT Motorola Wifi and was able to use the Mifi with phones and laptops, but it is not worth all the time I have spent on hold and all the "unlimited" 5G I have paid for and not been able to use. Do not buy this product. It's a great idea and when it works it is fine, even faster than I expected. When it goes wrong there is no way to get help. There is only one 877 number, no email addresses, and no people who speak English to help.

I have been calling about a refund owed to since February 25th 29013,The money was taken out of my account on 2/20/2013 for the purchase of a phone,but who ever took my payment never made the order, I have spoken to numerous incompetent reps and still no refund .This is dishonest to say the least, do to this I have no phone,because the phone I have after being replaced 3 times is not working that was the reason for me buying another phone to avoid having to keep replacing it .After all the attempts to resolve this ,I feel the need to file a claim or a class action lawsuit their are numerous unsatisfied customers.Hoping this get's resolved.

I am upset about my Virgin Mobile phone bill. At least 5 times I have phoned up and told a manager and they say they will call back. I am still waiting and I pay $13 per month and they try to say a went over and I now have to pay $162 what a joke! The people that spoke to me about this matter could care less and refuse to sort it out. I am angry as been with virgin for 3 years wish I just went with sky instead. If they want to treat me like this fine but I quit.

I've been a customer of Virgin Mobile for almost two years now, however that will not continue. In December of 2014 I paid my bill and a month later I received a text message saying I have used all my data now my speed will slow. This was odd so I gave customer service a call. The young lady, with customer service, apologized and informed me that this was an issue on their end and said she would restart my data plan and escalate the issue.

The next I received a text message with the same message so I called again and the lady I spoke with said that the lady I spoke to the day prior did not restart my data plan, however she would take care of it. Two days later I receive the same message so I call again, because my data usage has been the same as it was during the almost two years of the service and I have never ran out. I speak to the man and explain it all over again. He states that there is nothing he can do since I have used all of my data. I start to get frustrated because of course he did not listen to a word I said. He then states that he cannot restart my plan and suggests that I switch cell phone providers. I was also told that my data usage was because I decided to buy a 4G cell phone instead of a regular 3G cell phone

I intended to switch cell phone providers, however I did not have enough money to buy a new cell. I pay my bill at 11am on January 12th and on January 13th I get a message stating that I have used up all of my data. I call and the manager I speak with said she was going to restart my service and of course she did not, so when I called back to let them know that my service was still slow the man I speak with tells me that he has no record of my call from the previous day and tells me that since I have used up all of my data that I would need to pay for a new month of service.

I can't deal with this place and their horrible customer service anymore. I would rather be without a phone. They make me wish only land lines existed.

I recently reactivated my wireless air card after three month of inactivity. Virgin mobile had prompted me to renew my subscription several times via email. Within two minutes of activating the air card and logging onto the internet, the unit ceased to function. I called a representative at Virgin Mobile and they said the device was defective. Good luck. I also topped up my phone with a top up card at the same time. A $1.25 was immediately deducted from my account requiring that I top up again. It seems they are not happy with using top up cards to renew the subscription. They are constantly looking for a credit card. Also the representatives in India make a point of insulting the customer. Hanging up and putting you on indefinite hold. Even hearing laughing in the back ground. I have been notified that my service will be shut off on the 24th as I do not have enough funds. I will never do business with this company again

My wife and I have had Virgin Mobile Cell phone for several years and were happy with the service. We always kept a lot more money in both accounts than was needed to cover the $6.99 monthly charge and 10 cents per minute to make calls. With over $69 in my account, the service was turned off and I was told I had to top up.

While I tried to get this corrected I was told twice to take the battery out of my cell phone wait 15 minutes and than put it back and this would correct the problem. As silly as this sounded, I did it…. trying to have a logical conversation with Virgin Service Reps is not possible. I emailed Virgin Service and was getting no where. I asked a manager to contact me and was ignored. Now a Virgin email says a “sweep” has taken my $60.

I bought my cell phone from Virgin Mobile about last August. The clerk swiped my credit card through two computers at his kiosk in the mall, then called a buddy of his in a different city with my credit card number–a total of three full charges to buy one phone. When I saw those two extra charges on my credit card bill, I called my credit card company and complained. Virgin Mobile’s response was to send my credit card company the one authorization I signed, then claimed that one charge authorized them to charge my card the additional two times for the same amount in each charge. It took about 3-4 months to get Virgin Mobile to reverse those unauthorized additional TWO charges.

After I was credited back for the unauthorized two charges, I changed the credit card I was using to pay my monthly cell phone charge so they couldn’t make any additional unauthorized charges to it. Then, for three months, it would take me about two hours to get someone at Virgin Mobile customer service to accept my $55/month credit card payment. I always had to go through a supervisor to get it paid. The man who sold me the cell phone (and wrongfully charged me three times for one cell phone) used his office address as my address.

Virgin Mobile customer service then claimed that because the address for my cell phone purchase (which was one of their stores) was the ‘wrong address’, they would charge my credit card, then apparently discover the address was that of one of their stores, then would “reverse” the charge to my credit card. One of the customer service people then cancelled my phone service–even though it was paid through several more days.

Today I had another bout of dealing with those horrible customer service people, trying to pay my $55/month cell phone bill. Over a a very disturbing couple of hours trying to pay my cell phone bill iwth the same card I have used the past two months, I finally had to again go through a supervisor to get my bill paid. As I was getting ready to hang up with the supervisor, I received a call from the fraud division of VISA.

Apparently, the really horrible people at customer service had charged my credit card four times, then because the address was the Virgin Mobile store address, Virgin Mobile “reversed” the charge to my credit caard, denying me service. Only by going through the supervisor was I able to get my cell phone service paid. Only after hours of abuse with those people.

They wanted MY mailing address–neither Visa nor my bank needed for Virgin Mobile to have my address to approve the charges. Virgin Mobile has no reason to have my mailing address–it can only be for purposes of selling my information, relentless harassment by them or their associates.

We apply for a contract phone Samsung G… our contract were approved. After more than a month and a lot of phone calls we receive the phone ect via Courier. The promise was that we will receive in 7 working days. We have the phone almost for two weeks but cannot use it. Every time we want to make a call it said their is a call baring on. If you into the settings they required a baring pasword, that we don’t have. I wish there was enough space so that can tell you all the escuses from Virgin Mobile and their call centre regarding this problem we received.

We are realy fedup and if we don’t get any positive (working) response we really feel that you as Virgin Mobile netword must send your courier to come and fetch the phone, we prefer to cancelled the contract and believe me such a type of service is definetly not recommed to the public.

Well recently i bought a LG rumor touch from virgin mobile. Now at the beginning everything was great i loved the phone. Now its been 3 weeks since i got it and now im having trouble sending txts and im not getting all my calls, all calls would go right to my voicemail. And the internet is outragestly slow. So i have call virgin mobile plenty of times that im sure they all know my name. But evertime i call its the same thing, reboot and it DONT work. So im going to buy a new phone from virgin mobile. But just incase you do buy the LG rumor touch, buy online because they have the refunds and help u will need.

Hi, My name is Yossi and I’m a Virgin Mobile wireless customer. I’ve been wrongfully treated by that company in so many ways. It all started when I bought the “unlimited internet access” plan for $40 a month in December of 2010 with great expectations. The card was amazing, we loved it for a whole of 2 weeks, then we read on the news that Virgin Mobile is changing their plan to only have fast internet for the first 5 MB and then slow for the rest of the month, instead of the unlimited fast internet for the whole month, from Feb 15 2011. In March, when we ran out of fast internet, my wife bought an extra $10 plan, which in itself is insulting because it gives you about 10 minutes of internet.

So when it was over, I discover that the plan now is $50 for 5 MB. Besides for that whole ordeal, I had to change the device maybe 5 times because about every month or month and a half, the device stops working. Now the last time was in the end of May when the device they sent me was, again, no good, so I had to wait for another device. When I finally got the new device in the mail, I had not had any internet for 2 weeks by then so they gave a $10 compensation, that in retrospective cost me more because the next time I bought my “unlimited” internet, for some reason it said I was only getting 2.5 mb of fast internet.

I called the company and they say that they never had fast 5mb. I got so furious, this is unfair; its a big company screwing the little guy over! Would anyone else please let me know if they have the same problem with that company?
The most unbelivible thing is, when I called them I was shocked to discouver that the company policy is to not admit to the 5Mb plan and try to convinced me that the only plan they have Is 2.5 MB of fast internet. Looking for other people with the same problem…

There was a charge on my credit card that I did not reconize so I disputd the charge and latr remember that my son had purchased $50.00 from Virgin Mobile for his computer. When he called to say that it was a mistake they told him it was fraud and he would need to purchase something from walmart He spent $60.00 and called you back and they stil said they would not activate his intrnet because it was a fraud charge. This is hot fraud. It was my mistake how do we fix this problem. I need virgin mobile or Walmart to please contact me or my son so I can verify the whole situation was a misunderstanding.

I have been with virgin mobile just for over a month now .to day being March 23/2011. I was going to make some calls this morning I found that my phone had been connected so went to my local terminal where I went t buy the phone and signed up with them to find out what the problem was.This is what they told me because I changed the billing date. They make it look like I’m 114;00 in thew red that is what I have to pay to get my phone hooked up.I made me first payment of 80.00 dollars. I spoke to Chris in the billing department asked him if they could change the billing date back to the original date he says they can’t.

I have major health problem es they are putting my life at risk should I need 911 emergency I do not have a land line.I live on a fixed income they have no Idea how what kind of a load they are putting on me.If I go into the hospital and should not come out again they won’t see their money anyway.I have my health nurse my doctor to back me me up on this.you may email or phone mejfriesen2010@accesscomm.caor call 306 201 5352

I have been a Virgin Mobile customer for at least five years. I use Top Up from my phone $20.00 at a time. I have NEVER been charged sales tax until TODAY.I called Virgin Mobile customer NO Service for a reason and all they would say is ask your Government. What does this mean? Why can they not give me a reason for the sudden CHARGE. Very Dissatisfied Customer…..

I have recently taken on a plan with a new phone that simply doesn’t perform. It’s like using something from the 80’s. I have complained to virgin about this man many times with just a fob off every time. I am disgusted with there so called support team and suggest they bring it back to Australia where you get good service instead of some a country where the book is all that counts. The phils are like talking to robots. I will never renew any deal with Virgin again.

First contacted to have Virgin Mobile service activated and phone number ported from another provider. Asked for a more secured SSN as part of the “Process”. They did not provide SSN and followed up with current mobile provider. They could not expedite request to transfer service. Then I tried to activate with virgin mobile online but that failed. Second contact to Virgin Mobile went more smoothly with NO MENTION OF SSN! Please be careful when you provide SSN information to contact centers that are not in the US. This information is harvested and sold by virgin mobile!