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Based on 11 Complaints
Contact US Cellular Corporate
Toll free phone number: 773-399-8900Experienced poor service? File a complaint here!
US Cellular Contact Information
Report complaints to corporate and get satisfactionUS Cellular headquarters address
- 8410 W. Bryn Mawr
- Chicago
- IL 60631
- United States
Company website
1-800 phone number
773-399-8900Support email address
Email unavailable.
Better Business Bureau rating
A+
Customer service hours
24 hours a day
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Top US Cellular Complaints
Browse more than 11 reviews submitted so far
The local store was getting a face lift, well I have prepaid and was told you have to pay it with cash. How can I pay it when there isnt a place to go pay my phone bill cause of work being done to the store. I didnt even know there was work going to be done there and no one said anything about an alternative place to go to pay Bill's. If the store was going to be worked on then they should have made sure customers were aware of it. Now I will have to go with out a phone til monday and someone better hope to go nothing happens to my dad while I'm out of the house
I discovered US Cellular deducted my February payment twice, after noticing my bank account was in the negative. While I realize people make mistakes, I am appalled that it was not taken care of immediately when I called. I was told I could submit forms and bank statements and then your team would review, or I could consider the extra payment my March payment. This was your mistake, not mine and should have been refunded immediately. Not everyone has the budget for an extra payment without notice. Very poor customer service and way of handling business.
Last October I made a payment to US Cellular through my banks Bill Pay. I must’ve hit a key twice because the payment was $3320 instead of $320. I have been trying to get the overpayment back. My bank-WellsFargo has been trying to help also. I have been lied to more times than I can count: “the check is in the mail”, “it will be credited to your checking account “. I’ve been asked to prove I made the payment by sending a monthly statement. Lastly I was told that the refund would come through a 3rd party. I was given a phone number and claim number for that 3rd party. I called them this morning. They have no record of this. I am fed up. The loss of this money has caused me some hardship. I am retired and had to borrow money to pay my bills. If anyone at your company cares I would like my money back. We have been loyal customers for more years than I can remember.
Susan Wortley. ph 434-660-8512.
i did not get receipe in email about my purchase on my apple 1phone on 12/04/2018
this complaint is at the Wytheville Virginia location. this is the second time I have dealed with this sales person. I was in the store to get a screen protector for my phone . I purchased the last one there about three months ago. its a life time protection plan. well he told me I had to registed it so it was not covered. He didn't tell me that. so I purchased another one, he put it on. it was scratched and I wouldn't accept it,. he put another one on . Same thing I wouldn't accept it. said it was under warranty and still charged me and didn't give me my money back. I have been a customer a long time and I am really disappointed with this service. I want my money back. I didn't get anything to protect my phone.
I want my old number. I recently left you because your sale staff at your local office in clearlake ca. were less than curious. I was a customer for 15 years. I left because you raised my rate to $98 a month. now i came back. big mistake! i guess thats why you havw 1 star out of five. my name is john compani @ 7073505261
WHEN YOU SAY UNLIMITED IT SHOULD BE UNLIMITED, IT SHOULD NOT LOWER YOUR SPEED. THAT IS NOT UNLIMITED. I WOULD LIKE YOU TO CHANGE THIS PROGRAMS
stop the most annoying tv commercials we have ever experienced. 2 x every commercial break is rediculous. STOP
Us Cellular lies. They want you to pay for unlimited Data with a pre-paid plan but your not getting unlimited, Your only getting 15GB and after you use it all it's only 2G not 4G any more. Unlimited means what it says Unlimited. If they want you to pay that kind of money they should make it unlimited not only so many GB. NOT EVERYONE CAN AFFORD INTERNET OR WI-FI SO THEY DEPEND ON THEIR CELLPHONE DATA. Data is very important to some people they use it for more then the Basic Stuff. I use to love there service but they keep getting greedy and more and more crappy. I use to Bragg on Us Cellular to people but not anymore. I have no more Data and need it very much but can't afford to change my plan till the 30th so I can't even do the Basic stuff on my Cellphone anymore.
I have been a US Cellular for the past 14 years but recently switched over to sprint. I have had my phone and my new plan since December 2015. I currently have the LG4 and I haven't been satisfied with it since the time of purchase. I have tried going into the local store and exchanging it for another device. I am unable to do anything with my phone or account at this time. I had to send my phone into Sprint for repair, due to the device freezing up and I was unable to use it. I do not have insurance on this phone but it is under a 1 year factory warranty.
I am very very disappointed in the customer service that I have received these past few weeks trying to deal with the issue. The local store is absolute of no help what so ever on any technical issues. Now I realize how good I had it back with US Cellular. At least they cared about their business and values.
I have contacted the Sprint customer service department 2 different times. This morning on May 17,2016 @ 7:33 am. I called again to see the status of the claim and the agent that was helping me couldn't find anywhere there was even a phone that was sent to them. I gave her all my info and she stated that, she didn't know where my phone was or what the status was on it. I would need to go to the local store AGAIN and see if they could help me. I know from prier experiences the store was and is of no help. They will just give you a address and a phone number and send you on your way.
I am very unhappy with all of this hassle, I have called US cellular and I am switching back to them as soon as this matter is resolved. I need my phone due to my job. They wouldn't help me out at all with replacing it or lending me a loaner phone. So in the meantime I sit here and wonder where my phone is and what kind of people that sprint has working in their customer service department.
I had purchased a pre-pay Samsung Gusto2, with the help of the online sales rep, on 2/17/2014, and added $50 towards minutes to my bill. The rep explained that I should leave this phone in the original box/packaging until I wish to change my service from USCellular to Verizon. USCellular is leaving my state of Missouri soon, so was forced to find a replacement carrier that had service to my area- Verizon was the only option unfortunately. On Monday 3/25, I removed the phone from the packaging, as I was planning to change my service on Tuesday at a Verizon outlet 42 miles from me. I made certain I had every piece of paperwork from my new phone, USCellular, and just in case, a credit card.
The battery was still in its original packaging unopened. When I arrived at the first Verizon outlet (Bethany) , I was told that they do not deal with pre-pay phones, that I should go to the Verizon outlet located in another town (Princeton). I did so. The woman says her computer is down and does not expect to have another computer until Friday, that I should go to Trenton where they can help me. Another 30 miles to the Trenton outlet, so off I went determined to change my service, as my contract with USCellular runs out on April 1. The woman there (Sarah) was very helpful and patient. She opened the battery, placed it into the phone to ONLY move my photos and contacts into my new Verizon phone.
The phone did not work-the buttons (Down and OK) had to be pushed repeatedly, and in general did not operate. Plus, her store again, did not deal with pre-pay phones, so I would need to phone Verizon to get my number ported and start my service. I cannot move my photos and contacts, nor so much as port my number and start my service, if I do not have a working phone! Now what do I do? While sitting in the Trenton store, I called Verizon customer service for answers.
After speaking with 16 different people at Verizon customer care, multiple departments including three occasions, tech support, tech support for pre-pay (Yes, two different depts), several disconnects and starting the process over again, being on hold, and finally running out my battery after explaining the situation an estimated 20 times. I have no answers as to what to do in this situation! The representative, Sarah, at the Trenton store, verified three separate times, that this phone is defective and explained exactly how it was, to the other end of the line at Verizon when requested. They have every bit of information Sarah and I could give them, but still, no resolve, no answers, and no conclusions.
Driving 140 miles in one morning for literally nothing, was a waste of time and effort. If this is the way Verizon cares for their customers, I dread the consequences for the unavoidable necessity of being forced to use this company as my carrier. Looks like I have no choice. I will have no service through USCellular after April 1. But, I have no working phone with Verizon either! Wow with Verizon and how they have treated this situation. From the sound of other complaints, this is staus-quo with them, so do not expect any kind of resolve as I must again purchase yet another phone through them and start over. I will lose my photos and contacts in my phone when my service ends with USCellular, and go without any phone until Verizon gets their act together. Deplorable way of doing business.
The local store was getting a face lift, well I have prepaid and was told you have to pay it with cash. How can I pay it when there isnt a place to go pay my phone bill cause of work being done to the store. I didnt even know there was work going to be done there and no one said anything about an alternative place to go to pay Bill's. If the store was going to be worked on then they should have made sure customers were aware of it. Now I will have to go with out a phone til monday and someone better hope to go nothing happens to my dad while I'm out of the house
I discovered US Cellular deducted my February payment twice, after noticing my bank account was in the negative. While I realize people make mistakes, I am appalled that it was not taken care of immediately when I called. I was told I could submit forms and bank statements and then your team would review, or I could consider the extra payment my March payment. This was your mistake, not mine and should have been refunded immediately. Not everyone has the budget for an extra payment without notice. Very poor customer service and way of handling business.
Last October I made a payment to US Cellular through my banks Bill Pay. I must’ve hit a key twice because the payment was $3320 instead of $320. I have been trying to get the overpayment back. My bank-WellsFargo has been trying to help also. I have been lied to more times than I can count: “the check is in the mail”, “it will be credited to your checking account “. I’ve been asked to prove I made the payment by sending a monthly statement. Lastly I was told that the refund would come through a 3rd party. I was given a phone number and claim number for that 3rd party. I called them this morning. They have no record of this. I am fed up. The loss of this money has caused me some hardship. I am retired and had to borrow money to pay my bills. If anyone at your company cares I would like my money back. We have been loyal customers for more years than I can remember.
Susan Wortley. ph 434-660-8512.
i did not get receipe in email about my purchase on my apple 1phone on 12/04/2018
this complaint is at the Wytheville Virginia location. this is the second time I have dealed with this sales person. I was in the store to get a screen protector for my phone . I purchased the last one there about three months ago. its a life time protection plan. well he told me I had to registed it so it was not covered. He didn't tell me that. so I purchased another one, he put it on. it was scratched and I wouldn't accept it,. he put another one on . Same thing I wouldn't accept it. said it was under warranty and still charged me and didn't give me my money back. I have been a customer a long time and I am really disappointed with this service. I want my money back. I didn't get anything to protect my phone.
I want my old number. I recently left you because your sale staff at your local office in clearlake ca. were less than curious. I was a customer for 15 years. I left because you raised my rate to $98 a month. now i came back. big mistake! i guess thats why you havw 1 star out of five. my name is john compani @ 7073505261
WHEN YOU SAY UNLIMITED IT SHOULD BE UNLIMITED, IT SHOULD NOT LOWER YOUR SPEED. THAT IS NOT UNLIMITED. I WOULD LIKE YOU TO CHANGE THIS PROGRAMS
stop the most annoying tv commercials we have ever experienced. 2 x every commercial break is rediculous. STOP
Us Cellular lies. They want you to pay for unlimited Data with a pre-paid plan but your not getting unlimited, Your only getting 15GB and after you use it all it's only 2G not 4G any more. Unlimited means what it says Unlimited. If they want you to pay that kind of money they should make it unlimited not only so many GB. NOT EVERYONE CAN AFFORD INTERNET OR WI-FI SO THEY DEPEND ON THEIR CELLPHONE DATA. Data is very important to some people they use it for more then the Basic Stuff. I use to love there service but they keep getting greedy and more and more crappy. I use to Bragg on Us Cellular to people but not anymore. I have no more Data and need it very much but can't afford to change my plan till the 30th so I can't even do the Basic stuff on my Cellphone anymore.
I have been a US Cellular for the past 14 years but recently switched over to sprint. I have had my phone and my new plan since December 2015. I currently have the LG4 and I haven't been satisfied with it since the time of purchase. I have tried going into the local store and exchanging it for another device. I am unable to do anything with my phone or account at this time. I had to send my phone into Sprint for repair, due to the device freezing up and I was unable to use it. I do not have insurance on this phone but it is under a 1 year factory warranty.
I am very very disappointed in the customer service that I have received these past few weeks trying to deal with the issue. The local store is absolute of no help what so ever on any technical issues. Now I realize how good I had it back with US Cellular. At least they cared about their business and values.
I have contacted the Sprint customer service department 2 different times. This morning on May 17,2016 @ 7:33 am. I called again to see the status of the claim and the agent that was helping me couldn't find anywhere there was even a phone that was sent to them. I gave her all my info and she stated that, she didn't know where my phone was or what the status was on it. I would need to go to the local store AGAIN and see if they could help me. I know from prier experiences the store was and is of no help. They will just give you a address and a phone number and send you on your way.
I am very unhappy with all of this hassle, I have called US cellular and I am switching back to them as soon as this matter is resolved. I need my phone due to my job. They wouldn't help me out at all with replacing it or lending me a loaner phone. So in the meantime I sit here and wonder where my phone is and what kind of people that sprint has working in their customer service department.
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