Contact Clinique Corporate

this is my 3rd note about this. you guys agreed to send me a free gift package because of an incident at Goody's in Hermitage, TN. I still don't have my merchandise from the store and they refused to cancel the sale and refund. I am truly shocked at this treatment and this indifference to your customers.
Melissa lamb
615 479 7856
ladylamb@bellsouth.net

The

I made several purchases in ulta cosmetics store abs received a complimentary brush and moisturizer.clinique moisture surge. 72 hour auto replenishing hydrator . Used it at bedtime. Woke up to a severe reaction. I was so swollen I could barley see . Had to go on medication to help reduce swelling. There were no ingredients listed in bottle . I could not go to work and would not like this to happen to anyone else . It is frightening not to mention uncomfortable and loosing wages . See picture below .

NEVER NEVER order anything from Clinique they are the biggest rip company I have ever dealt with buying products on line the management was rude kept me on the phone for 48 min with no resolution. Except calling me a lier in a more professional manner but bottom line a lier so if you want to keep ur money don’t buy anything from Clinique on line EVER.

I have used three times of the dark spot corrector.
Every time, when it comes to the medial term something with silver colour detached off from the press-output,
it gives me a really bad usage experience.

I am a long time loyal customer of Clinique products, ranging from facial cleansers, moisturizers to make up. This afternoon, I had a terrible experience at the Clinique counter at the Macy's department store at the Park Meadows, Lone Tree Colorado location. I arrived at the counter, my list in hand, and waited patiently for someone just to acknowledge me. Four women who worked the counter passed me by and without ever looking at me, stated that someone would help me shortly. That "help" never occurred. I waited and waited and noticed other clients were being assisted ahead of me. After a long time and feeling frustrated, I left and no one who worked there seemed to care. Unfortunate because I normally stock up and purchase numerous products when I visit a Clinique counter. Never in my 35 years have I received such poor, borderline insulting customer service. Guess I'll shop at Nordstroms and Dillards instead since they have always treated me with respect.

Kira-Laura Ferrand, Ph.D.
292 West 92nd St, 3d
N.Y.,N.Y., 10025

Mr. Fabrizio Freda
CEO
767Fifth Ave.
NY, NY 10153

Mar 19, 2019

Dear Sir;

After 20 plus years of wearing Clinique Happy and using your make up and many products both personally and with my patients, I am now looking for another scent and product line because of my horrible experience with Clinique customer service yesterday. I am (soon to be an ex) a loyalty member.

I started out trying to place an order on line through Delta SKYMILES shopping having logged into Clinique website to take advantage of an email sent to me offering a 25% discount offered on my entire order as I had wanted to get miles through Delta ( I have done this in the past.) Smart25 was the code. The website wouldn’t allow the it. I called your helpline expecting help. I first spoke with a lovely lady who was very helpful and offered to get a tech supervisor as the site would not allow me to check out myself but we got disconnected after 23 mins. At first I was extremely frustrated that I couldn’t place the order on the site but I later realized that the issue was I was using my mini iPad and not a computer.
Later I attempted to put my order through again. Your website suggested that I add $3.75 more to get 4 minis. Great, I thought. But the website would not reveal what minis nor would it discount the several items I intended to buy despite my adding the code correctly.
When I called the help line I had the misfortune to speak to Lewis who would oddly refused to spell his name for me. He was particularly slow and I had to spell my name and email 9 times before he got it correctly. Then he told me that the minis were probably a pirate offer even though I assured him that I had most definitely had logged into your website and the offer was popping up on my screen. The first customer service rep added some goodies to my cart previously but they seemed to disappear. He also would not honor the 25% off. After 50 mins, it became a point of honor for me. Simply honor what you offer. When I asked for a supervisor he transferred me to corporate office who had no idea why I was sent to her. I was then transferred to William who was equally unhelpful.
Lastly I tried a chat but the tech said that not every item was 25% off. I read her the email from Clinique as it
appeared in my inbox but she too disregarded my queries. She informed me that the discount did not apply to every product despite the email offering a discount on the entire order. When I asked how was I supposed to know what the discount applied to her answer was “whatever it didn’t apply to would be the answer”. She then ended the chat and I was so furious about the whole experience I have decided to end my long relationship with Clinique.
What ever happened to customer is occasionally right ?
What is the culture that argues with a customer who was simply trying to take advantage of an offer?

Thank you for taking the time to read this.

I was bought a cleansing set for £56 and some makeup foundation powder and lip gloss. my whole back is covered in a rash

I have used Clinique products, specifically, lipstick (Extreme Pink) for about the last 20 years. For the last two years I have coughed up green sputum every night. I was treated for bronchitis, sinusitis etc. with anitbiotics and antibiotic shots. I was just offered the costs of the products and my doctor bills and my medication bills.

Frankly, it is just not enough to make me feel better. The coughing, deep and disgusting, went on every day. In order to see my twin 22 year-old twins in Brooklyn, I always took a round of antibiotics to make sure I did not give them anything. I need several thousand dollars since it hampered my life for so long.

Hi There,
I have been using Clinique for about 15 years (SPF50 Sunblock & Moisturizer)
My probelm comes in:
1. The MENS Anti-aging mositurizer burns my fathers eyes. So i will have to stop buying this for him.
2. I bought the new GEL moisturizer which i find does not moisturize very well for me, so i was quite upset as it is a lot of money to lay out for something that does not work. It is very light moisturizer.

My wife, Glenda Cain and I went to Macy’s for the Clinique event that had been on our calendar to do for 2 months.
My Wife is 82 years old and afflicted with arthritis to the point of very limited movement with severe pain. Glenda went up to the counter while I stood by at a distance and waited patiently for the Clinique representative to get free from other customers. When it was her turn the Clinique rep told her that she needed to help a customer behind my wife in line because it was the cosmetic industries policy to wait on people that knew what they wanted. This really irritated both of us but my wife told her that she had been waiting a long time and that she knew what she wanted also. The rep reluctantly let my wife try to make her purchase. Glenda had an empty bottle of of one of the cosmetics she wanted and because of this negative attitude fro the rep she bought only what she had to have. When we got home the empty bottle she wanted to buy a new one exactly like this on was nearly empty and the wrong shade.
My wife waits to buy Clinique products and always tells other people how great it is and that a Doctor has recommended it to her. I’m sure that recommendation will be 100% modified in the future, You have hurt and lost a loyal and long time customer and I personally think the rep gave this empty bottle to my wife on purpose because we are elderly customers and wouldn’t do anything about this. We waited two months for your event to be at the closest place to us and drove 60+ miles to buy your cosmetics with my wife being treated in thi terrible way. I have retired from law enforcement and then went into retail management And would never let a senior customer be treated this way

Troy Cain
147 Hudson Hills Rd
Pittsboro, NC. 27312
919-542-3138
tcain5@nc.rr.com

Several months ago I had an allergic reaction to a new Clinique lipstick. I called your customer service to ask if the formula might have been changed. I was advised it hadn't.

The only explanation for my problem seemed to be that perhaps you had changed suppliers. I went to my local Belks store and purchased 6 lipsticks that were all supposedly produced in Belgium. I started using 2 of them without a problem. All of a sudden I tried the third and here came trouble. I immediately broke out with a rash on my lips.

I have been using your products for years without problems. In 2012 I went through allergy testing at Mayo Clinic. They discovered I had allergic reactions to Benzophenone and all of its derivatives. The chemical caused eye problems and rashes. Mayo Clinic supplied me with a 126 page report on products I could use without problem. All of the products I had been and currently am using were on that approved list.

You need to take that 100% Tested sign down from your display counters. You also need to advise your customer service people not to lie about changes being made. After examining the packaging on the lipstick I realized that it no longer said "100% tested" it had a "warning" note. It would have been a whole lot easier on my if your Customer Service Dept. had originally just said YES there has been a change.

I wonder if Mayo Clinic and the University of FL. have been notified of the change and their CARD report has been corrected?

I am very disappointed in the response I received and the fact that you are still using an advertising phrase that is no longer realistic.

I spent $108.@ Bloomingdales in Willow Grove PA. I requested the option for the gift offered and it was not available.
When my transaction was complete I requested the additional gift that requires a purchase of $75 or more. I asked the clerk if she could contact another location to see of they had the additional 9 items. She told me that was not an option.So my disappointment is I intended to spend enough for the extra perks and left with what I would have gotten for spending $28. I wanted the gift with the 7day scrub and the Tote and all that came with it..Is there some way I can still get those items?

I purchased s bottle of Clinique Beyond Perfecting foundation and love the product. However, when replacing the applicator after each use, the makeup spills over a little with each use and makes a mess with other cosmetics in my bathroom drawer or cosmetic bag. I have just stained (got the color out with some work) a pair of slacks by picking up the bottle to apply my makeup. Very disappointed in the bottling of such a great product. Have you ever had a similar complaint?

I was not even offered one small cheek pop blush for the mess the first one created. Instead, she transferred me to "America's Consumer Care Line" which had a greater than 45 minute wait time (no surprise there). Does Ms. Freda, Clinique President, not know how to lead? I used to admire Clinique. So sad now.

I've been using Clinique for more than 20 years. My recent liquid soap that was purchased had an off smell (oily). I had returned it to the store, but Clinique is giving me the run around giving me the correct product at my expense. I'm very upset. As its still not resolved. I m currently sitting without my product.

I went to the dillards in billings mt. Asked to be matched for a tinted moisturizer and a compact powder for work. Also asked for fuller coverage look and powder match for going out. It was my first wedding anniversary that week. I think the big problem was I asked to have my whole face matched. I just got done with 9 months of Accutane and have a lot of different tones. It has been a battle to find a good color. I was first informed that I didn't need multiple matches... and then informed that they didn't have the staff to spend that kind of time with me. I have always chosen clinique because of the quality and the price point. Also because of their acne line. Was one of the only things that helped when I had cystic acne.

Even when I was a single mother going to nursing school I spent what little extra money I had after taking care of my daughter on clinique. After not wearing makeup for 7 months I was very excited to go in and have them help me, only to find that I was an inconvenience. I was polite and took the sample she gave me. Let me be clear I don't have the time to try a few product and come back... and was confused why she didn't want to just match me and let me walk out with $200 in makeup. I am fortunate that there is one other retailer in town that carries clinique. I then left and went to herbergers where they promptly helped me to spend more money than I wanted lol. I am very satisfied with my products and the service at herbergers.

I initially went to dillards because they are a higher price point retailer and thought the service would be better. I was very wrong. If clinique wants to be a leading retailer for acne solutions then their representatives need to spend the time on acne clients. We are not just a match on the chin. It just can't work like that when you have skin like I do. This is not a letter to say I won't use clinique. Honestly I will never switch. I just think the service at dillards could have been so much better. Perhaps they should learn from the gals at herbergers.

I have been using Clinique Aromatics for years as I found it was the perfume that suited me the best! Myself and one or two of my friends who also use it, have been discussing the smell of Aromatics which is not what it used to be! It also does not last as long, whereas I would have sprayed once and people would always comment on the beautiful smell. We would like to know if you have changed your "formula" for Aromatics? My last two bottles just have not been the same at all and was disappointed! I would appreciate your comments regarding this.

I wanted to bring to your attention an interaction with one of your sales people on Saturday, June 11th, at around 3:30pm, at the Stamford Lord & Taylor’s Clinique Counter. I was shopping with my daughters, picking up a few items for myself at various cosmetic counters. Everyone was super helpful, friendly, and welcoming. I did not walk by ONE counter without being approached asking if I needed help - not one! That is, except for your counter. My last stop was at the Clinique counter where the 3 women working it, were not helping anyone, were in the center near the register, were not warm, friendly or helpful. We were there maybe a minute until a woman (I did not get her name, but she had long, very dark, straight hair) approached us and, very awkwardly and in an unfriendly tone asked what we needed.

I said I was looking for a concealer for my daughter and chuckled saying that I hope she never has to wear makeup. The woman had a very strange look on her face and asked again if she could help me, but it was super awkward and almost as if she didn’t want us at the counter. She then turned around, went back to the other two woman still standing in the center, away from the counter (which was completely EMPTY - when all the other counters were filled with people) and began talking about me. I could not believe it! She sent another woman my way to ask if we needed help - and, again, I felt as if she wanted us to leave that and we were bothering them. So, that is what we did…left. I came to purchase some things from YSL and Trish McEvoy for me and Clinique for my daughter.

This would’ve been my daughter’s first purchase at a cosmetic counter and it ended in a bad experience. Needless to say, I left with nothing from Clinique! I absolutely never write when I have a bad experience, but thought I’d do a disservice to your company by not letting you know of my experience at your counter.

I have been wearing Clinique products for many years. Recently my daughter purchased a Vitamin c lip smoothie for me from Leeds Bradford Airport. I have only used it about 4 times and now it no longer works. This was nearly £20.00 so very disappointed.

Very upset as a customer of how this has ruined my skin.

Please bring back the super moisture makeup and hydration maximum makeup, I can't use the make up with sun screen in it and I like the oil based.

I have a quick Clinique complaint that I need to share with everyone. For years I used Clinique quickliner for eyes. The last two times I purchased it, this is what I discovered. The content of the product has been reduced so it does not last nearly as long as it used to. Moreover, the actual consistency of the product is much softer and, therefore, it breaks more easily. I am so disappointed in Clinique for doing what I perceive to be cheapening the quality of a formerly good product. Does it bring Clinique a few more pennies? I do not understand the corporate mindset with respect to this kind of situation.

I have been a loyal Clinique customer for forty years...I especially like your Dramatically Different Moisture Lotion. I make a point to purchase it twice a year when you get samples with a qualifying purchase. It is a good way to learn about your new products. For forty years the moisture lotion purchase qualified for the samples...yesterday (2/12/16) I was told that my 26.00 purchase no longer qualified.

I needed to spend 27.00. I consider this a slap in the face of a loyal customer. I left without purchasing your product. I will no longer be purchasing Clinique products. For the sake of one dollar you have lost the brand loyalty of a faithful customer.

I have been buying clinque mascara for many years and always been pleased with the results. I needed to order a mascara and couldn't go out due to having chickenpox (not good at the age of 66) not to worry I ordered it online from House of Fraser. When it arrived I was really shocked at the diminishing size of the product even though the price was the same. I usually buy lash doubling mascara as this was unavailable i chose lash power feathering mascara why has the size changed! I will not be buying your products in the future as I feel you are making the size of the product less to increase your profits.

I just registered a complaint with Clinique corporate office and did not recieve an email to confirm my email address and process complaint with Clinique? Which is what I was to expect. Can anyone tell me if my complaint was processed? Thank you!

I spent a lot of money at store in cape town on Clinique products. My face has broken out into red itchy pimples along jaw line and on forehead! What the hell i have never even had acne before and I am 50.

I am so upset and angry at the fact that since i have reacived my number 3 skin care products my skin has become spotty i have started to get alot of break outs and have now stopped using all 3 products i wont be using again so theyl just go in the bin and it hasnt even 1 week only 5 days since i have been using them please advise me in what i can do can i get a refund?