Contact MetLife Corporate

My brother, Steven Gross, & I are beneficiaries of our mother's life insurance policy, listed above. .My brother ,Power of Attorney, submitted proper documentation for distribution of policy proceeds in Jan., 2019. He received his portion of funds in March,2019. I received my Claim form Mar.26,2019 & returned immediately. I verified with Claims Dept. my form was received Apr. 3, 2019 & the form was in order. As of this date, I have not received my portion of funds, nor any communication by phone or e mail as to why the delay in sending my funds. I have made 4 phone calls to Claims, but get no answer to my questions. Please provide prompt assistance.

Was a customer for a few years when we added a 16 year old driver. Rates were high. We switched companies but Met Life continued to take the payroll deduction for 3 cycles. This has been going on for 6 weeks and we have still not received a refund.

Dear Sir/Madam

This is an escalation to the global complaint office/HQ.

Policy holder’s name: Youssef Serry Mohamed Youssef Serry
Life Insurance Policy Number: 34016180 (MetLife Egypt)
Policy holder’s address: 13 Ahmed Nour El Deen St., Cairo, Egypt.

I would like to escalate a complaint on behalf of my father (The policy holder) who is a vulnerable 74 years old. I have attached a letter of authority for your consideration (Please note that the original LOA has been provided to MetLife Egypt).

I am escalating this complaint as the final response of MetLife Egypt stated that they haven’t breached the policy agreement and they have totally ignored the mis-sale as they don’t even understand what a mis-sale mean. They have also told me over the phone that they don’t deal with Bullying, Harassment or Abuse and it was totally ignored in their final response too. If you see their final response you will laugh because it is really a joke. Unfortunately their response was issued in Arabic language otherwise I would have attached it. Their final response was issued on July 10, 2019 stating that my father needs to pay L.E 14,000 by the same day (July 10, 2019), they haven’t even stopped the clock while they were investing the complaint which shows that they have no idea about handling complaints.

Original complaint points:

Breaching the policy agreement.

Bullying and Harassment.

Abusing a vulnerable 74 years old man and taking advantage of his age by continuously over charging him.

Then the above complaint points were amended during MetLife Egypt phone call while investigating the complaint, to the following:

Mis-sale as the policy documents didn’t disclose enough information regarding the cost of insurance at point of sale.

Bullying and Harassment.

Abusing a vulnerable 74 years old man and taking advantage of his age by continuously over charging him.

Complaint Summary:

The staff of MetLife Egypt have been bulling and harassing my father by calling him several times since the beginning of June 2019 asking him to pay L.E 14,000 without providing any genuine reason what this charge is for and they told him that he has to visit his local branch to sort it.

On 23/06/2019, my father accompanied with my brother went to the Egyptian Head Office where they met someone who is called “Islam” and is supposed to be one of the managers there. Islam told my father that he has to pay L.E 14,000 before July 10, 2019 otherwise his policy will be automatically terminated and in this case he will lose all what he has paid for the last 15 years. This is very terrifying for a vulnerable 74 years old man as he has been paying premiums in this policy since August 2004. The amount of the total premiums that he paid until now is L.E 88,837.79 and the cover benefit is L.E 100,000.

When my father asked “Islam” what is the L.E 14,000 for, Islam told him that this is the annual premium and that it has to be paid annually. However when we raised this complaint to MetLife Egypt, they said that this L.E 14,000 is to cover the cost of insurance and it is not the annual premium. We asked them how much is the annual cost of insurance and they said that it varies every year and that it was approximately L.E 12,000 for the last year. We told them that the policy agreement states that the annual premiums should be L.E 9,188.64 (L.E 2,297.16 quarterly as per policy documents) so they said that the premiums are different from the cost of insurance. They said that at the end of each year they provide my dad with an annual statement which shows how much was the cost of insurance for the previous year (my dad says that he never got these statements however this is not the problem). We asked them if the policy documents at point of sale provided any information about how much the cost of insurance or how it is calculated or does it mention that there is annual increase however they said that policy agreement provided these details for the first 7 years of the policy’s term (from 2004 to 2011 only) but not for the whole term, they said that this information wasn’t provided for the period between 2011 and 2030 which is the policy’s maturity date. MetLife Egypt said that they haven’t breached the agreement as the agreement didn’t provide these details for the period between 2011 and 2030. This is even worse than breaching the agreement as the policy documents failed to disclose very important information regarding the insurance cost which is considered to be a mis-sale as my father wasn’t provided with enough information to enable him to decide whether this policy will be suitable for him or not, whether it will be affordable or not and whether it is a good value for money or not.

MetLife Egypt kept increasing the cost of insurance year after year since 2011 without any contractual agreement, without any rule for calculating this increase and without my father’s knowledge.

This an unlawful increase in the cost of insurance has reached 52.4% increase at the beginning of this year compared to the first year.

MetLife Egypt is abusing my vulnerable 74 years old father and taking advantage of his age by applying these increases in the cost of insurance year after year without making him aware of what they are doing.

Could you please investigate all the above mess?

My father is totally exhausted from dealing with MetLife Egypt and regretting the day he did business with them. Therefore in the light of all the above, my father is requesting a full refund of all premium payments plus a fair average annual interest rate (within the Egyptian markets) of 10% on top.

Finally, can you also please deal with the distress, inconvenience and trouble caused by MetLife Egypt.

Should you require any further information or documents, then please contact me either by email: mohamedserry@hotmail.com or call me on my mobile number: +447500 414368.

Yours faithfully

Mohamed Serry Mohamed (policy holder’s son)

On behalf of Youssef Serry Mohamed

You have no available agents I have listened to over two hours of music and no one answers the line.

Dear Mr. Khalaf,
I am the son, trustee, and executor of my mother's estate.
This in regards to the two life insurance policies which were held by my mother, Josephine A Eichele, who passed away on 4/13/2019.
Policy # 678612284
Policy # 491509848
All of the requested death benefit forms were emailed on 5/24/19.
Let me start by saying thus far you’ve had the docs for 1.5 months.
I rec’d 2 letters stating you have not received all of the appropriate docs- it did not say specifically what was missing. This is a rather goofey letter to send to someone. I had to call cust svc to find out what was missing. They advised me they do in fact have all of the necessary docs and a check will be mailed in a few weeks.
I called and again a few weeks later to get the status and was told you are backed up and it will take another month. In the meantime I received another letter stating you don’t have the docs. Again I called and you confirmed they have the docs and to ignore the letters.

I called again and was told the check would be mailed on 6/24
I called on 6/25 and was told they are still reviewing the claim. I became angry when she said she could not find the 2nd policy so I asked to speak with a supervisor. She said someone will call in 1 hr. After 3 hrs I called again and waited 30 mins to speak with a supervisor. The supervisor ( Amarilias) said the cust svc rep did not provide the correct number and the rep also said you are open until 8:00PST. I asked her what time zone she was in and she said Pacific. The supervisor said they are in the Philippines and open 6:00PM EST.--once again- wrong information. I was told these two policies are old and have been converted to a new system and the Manilla office is the only office who processes these types of claims and no one in the US processes them.

The supervisor was very difficult to understand (accent and noise from her mic) and I could barely get a word in edgewise. She kept overtalking me. She said she could only look at the docs and was not responsible for processing the claim. I told her I want to speak with a supervisor responsible for my claim. She said it will take 24-48 hours. I find that to be vey poor service. I told her I dealt with 3 other insurance companies and they mailed the check within 3 weeks. You are holding my money earning interest when I should be me earning interest. I now feel I am due interest for you taking extraordinary long time due to your incompetence; causing mental anguish for all of the wrong information I received and pain and suffering during my grieving which is already stressful enough. I lost 2 parents within 3 weeks and have had to deal with your incompetence for almost 2 months.

I received an email today stating you need each beneficiary to complete a claim form which will cause another delay probably at least another month for you to review them. Why was I not told to submit these forms on 5/6 or the two times I called in reference to the two letters and I was told you do in fact have all appropriate forms?

The claims process and the Reps who answer the phones in the Phillippenes leave a lot to be desired. The process needs to be put through a Quality Improvement Process review process. The Reps need much better training including the supervisor (Michelle, Cheryl, Amarilias).

In conclusion, let me ask you- is this typical of your usual level of service? Do you think it is right and fare? Do you think it is fair for you to hold my money denying me the opportunity to earn interest on it?

I look forward to hearing from you along with your suggested remedies.

Sincerely,
Wayne Eichele
805-754-6238
weichele02@gmail.com

Filed a claim on my policy #511038224M on 2/27/19. I received a request for a death certificate and bill for funeral expenses which I delivered to the company on 3/6/19. Correspondence which I received from Metlife indicated that I should receive reimbursement within 5 to 7 days.I have not yet been paid despite several calls and many hours on hold. I am still owed $2,195.

MY mother died April 29, 2019. I contacted MetLife to redeem her life insurance policy. The sent me a form to be completed along with a letter of instruction. The latter was obvious vague in that it stated that an original death certificate was needed only if the policy amount was more than $100,000. Therefore, I did not send a death certificate since it was much less than that amount.

Not having heard from them, I called on June 2nd to inquire about the benefit. I was told that they had received my info on May 22 but the file was incomplete bc there was no death certificate. It was then that I learned that a copy was necesary instead of an original. In addition, it would take another 30 business days to receive a check! No one bothered to contact me to say that the file was incomplete. I can't help but wonder what would have happened if I had not been organized or so distraught as to have forgotten this peice of the estate.

I think this is a very disceptive practice on the part of MetLife. I am only hoping that I will also receive the interest on the benefit. MY father had Prudential. We received a check within two weeks.

on March 27 2019 I recieved a Metlife life insurance claim package for my mothers life insurance policy . The cover sheet had wonderful phrases like on behalf of Metlife,please accept our sincere condolences during this difficult time.we recognize this may be a challenging time for you.We're committed to processing your claim as quickly as possible.WHAT A CROCK OF S**T. Once we recieve all your imformation,we're able to process a typical claim within 5-7 business days Met life recieved all the information April 29 th 2019 certified mail. Today is May 30th 2019 i still have not received my claim. I had contacted claims operations was told it would be mailed on the 20th of May. Never received it as of May 30th called again was told there was high number of claims being filed and nothing on file claiming it was mailed on the 20th of May.Just goes to show you that claims operations will say anything to get you off the phone very professional ! Two prior calls to claims operations there was no talk of a high numbers of claims, very professional! It has been 60 Days now with no end in sight! What a joke! This has been a horrible experience for me and i feel bad for everyone else who no doubt,we be treated the same way METLIFE JUST DOES NOT CARE! and should be ashamed of themselves. I dont even know why i bother, this complaint will never be addressed!

The following complaint was submitted on January 21, 2019. I have spent hours attempting to get a fair hearing on the problem addressed herein.
I now am requesting this complaint be sent to Darla Finchum for her review. I have been driving for over 62 years and have been insured by MetLife for about 30 years and the accident referenced in this complaint is the only time I have ever been involved an accident. For MetLife to break their word to me relative to making a payout and then surprise me with a 50% increase in my insurance premium 2.5 years after the accident appears to be very wrong. Thus far, I have tried to have this resolved within MetLife, but I have been treated very poorly and I plan to explore other options if Darla Finchum sees nothing wrong with the way MetLife has dealt with my complaint.

ATTN CLAIM: CHH73342

MetLife Auto & Home
P.O. Box 6060
Scranton, PA 18505--6060

On 01/10/2019, I received a MetLife billing statement regarding my auto insurance indicating a rate increase from $544.29 to $819.68 for the next six months. Auto policy (#0408723200).

On 01/11/19, I called MetLife and was told that the increase was due to the accident I had on 07/06/2016. Brian Auman, my MetLife Claim Agent, told me (for the first time since the 2016 accident), that MetLife and State Farm had agreed to jointly pay a passenger, in the vehicle that hit me, who claimed she was injured. This, after Brian had agreed that MetLife would not make any payout resulting from the accident and assured me multiple times within the first few months, that if anything changed, he would immediately notify me. MetLife did not live up to this agreement and I was never informed about the 7/26/2018 payout which, in effect, agreed that I was at fault.

Immediately following this accident, I reported the details of the accident to Brian. He told me that, because the witnesses had conflicting stories and the police officer had not determined liability, each party would be covered by their own insurance company. He also said that because I had no collision coverage on my truck, I would either have to collect from State Farm or pay ‘out of pocket’ for the damages to my truck. I filed a claim with State Farm on 7/11/16. Due to the long delay by State Farm in making a decision on my claim, I filed a complaint with the NC Department of Insurance on 9/2/16. This agency contacted State Farm who then rejected my claim in a letter to me dated 9/22/16. Also a 9/13/16 letter to the NC Dept. of Insurance from State Farm stated (The police report factored Mr. Southworth for "disregarded traffic signal" but did not factor Karen Johnson at all for the accident). I am enclosing a copy of the actual police report for your review, which says nothing about me disregarding a traffic signal.

After I received the 9/22/2016 letter from State Farm, I got the phone number of Victor Jones, my witness, from the accident report and asked him if he had changed his account of the accident with State Farm. He said that he was upset with the number of calls State Farm had made to him, in an attempt to have him change his account of what he had witnessed. He told me that he was absolutely certain that Karen Johnson ran the red light and he had never changed his story. I clearly communicated this to Brian Auman. I definitely was not at fault and I had a solid witness who refused to allow State Farm to bully him into changing his position that Karen Johnson had run the light. However, because MetLife failed to abide by the agreement Brian made with me, I never got the opportunity to prove my innocence in court.

Following are Problems with the Accident Report:

Karen Johnson hit me, as opposed to her claim in the accident report that I hit her and that she was only going 15 mph. A MetLife Rep came to my home and took multiple photos of the damage to the passenger side of my truck. These photos clearly show I didn’t hit her. For a 2900 pound Honda to have lifted the right side of my 4500 pound truck completely off the ground, sliding it sideways for two feet, and causing it to come to rest 180 degrees in the opposite direction would indicate the Honda was traveling much faster than 15 mph. Karen’s witness, Tarah Enoch, said a second car behind me also ran the light, which would have been impossible with my truck spinning around in the middle of the intersection. Karen did not have proof of insurance in her car and provided only phone numbers of her witnesses to the investigating officer. If I were dishonest, I certainly could have also handed the police officer a few phone numbers to bolster my position. It doesn’t appear that MetLife ever reviewed the actual accident report or they would have noticed the obvious problems noted above.

I don’t believe my insurance premium should have increased, let alone my receiving a permanent black mark on my record, thereby making it impossible for me to get any insurance company to give me a decent rate going forward.

Following are some facts that are very disturbing: MetLife waited from 7/6/2016 until 1/10/2019 (2.5 Yrs) to blind side me with this large premium increase. I have been a loyal MetLife Home and Auto customer for about 30 yrs. I have been driving for over 62 years and the accident in July 2016 is the only accident I’ve ever had. I have no points on my record and didn’t receive a citation for this accident. I ended up paying $3700.00 to have my truck repaired as a result of the accident. Because MetLife and State Farm didn’t like the prospect of a court appearance where my eyewitness and I could have possibly prevented the MetLife payout, my insurance rate increased substantially and I never got the opportunity to have my day in court. My mistake was trusting MetLife to protect my interests as opposed to them siding with State Farm in order to avoid a court appearance for which I was well prepared.

Please respond to the address below ASAP, as I must decide quickly, what my options are concerning this situation.

Larry Southworth
2705 Oldenway Drive
Charlotte, NC 28269

Phone #704-547-1568

My name is hastina robinson...please tell me why my premium for life ins went up to 55.00 my social is 203 54 2415 9/24/1970 is my birthday. 4127 tunbridge place memphis tn 38141 is my address. My agent kalkstein wont respond

Maryjane hennie has a final expense on me and I'm pissed off I reported met life as frauds to fraud department

Condo flooded May of 2018. Email and voice mail tag since then. Had to provide countless documents, pictures, etc. Finally told today that I will only get $100 after my deductible. No agent ever visited to inspect.

Policy 841421510

I am a MetLife Auto policy holder. My daughter's vehicle was hit by another MetLife policy holder who accepted responsibility for the accident. Now this happened Thanksgiving Day forcing me to pay out of pocket for rental due to claims not being open. It's been hell since then. I had to go back and forth to get reimbursed for my out of pocket payment. The car was non repairable or totalled. Now this vehicle she had 2 weeks brand new. Once this happened it forced us to have to turn in the rental. Now we went to get another vehicle but was turned down bc it shows the total vehicle was still being paid on. I called ask an adjuster and supervisor could they extended it a couple of days bc it's in the middle of the week not a pay day and also not fair to us that our car isn't operable. They flat out said NO bc a check was sent out. They are inconsiderate and have no empathy. I will cancel my policy and anyone I referred I will be sure to tell them about their lack of taste when it comes to helping especially when an accident is not something either of us anticipated. I am really disappointed

I have been out of work since January this year on short term disability. On three different times my pay has been cut off due to waiting on Dr. notes. It is beyond me to figure out how you just up and get well from congestive heart failure and atrial fibrillation in a month or so but, I did not get the Doctors notes in time so we stopped your pay twice this year. Now I am going on long term disability with COPD which has been a problem throughout my disability. Of course just because I was going on long term disability in 30 days with out the notes from my Dr. visit we will cut off Mr. Hughes' pay one more time since he my have gotten well just before he gets on long term disability with no notice. I believe a little common since would come in handy your line of work.
Michael B. Hughes Claim #731811190355

I have already contacted a number of Metlife Customer Service Employees. Names and Contact Information will be provided if needed. My
question, which has yet to be answered, is why is my Metlife Policy 852532928 PR, purchased approx. 33 years, dividends not covering the
Policy's Annual Premium? I have several other Whole Life Insurance Policies with another company, that aren't as old as my Metlife Policy, and
their Annual Dividends are paying for the Annual Premiums with interest.

I just noticed online that Metlife sold their Advisors for $300 Million Dollars to MassMutual and I also read that Metlife no longer sells Life
Insurance. Based on what I'm reading are either of these changes impacting my Metlife Policy's Financial Performance?

Another concern I have is since my Policy's Dividends are not adequate enough to cover my Policy's Annual Premium. The Policy's Built-Up
Interest is being reduced to cover the Annual Premium Shortage. When I asked why no one from Metlife has contacted me to address the fact
that in as little as four years or less the Policy's Interest will be depleted and I will start receiving bills for my Annual Premiums? I was told that
Metlife sends out Annual Policy Reports. My response was unless I knew where to look for what was happening I wouldn't know how bad the
situation was.

As a Policy Holder I think Metlife has a responsibility to contacted me, if I didn't contact them first, to address Policy issues like the depletion of my
Policy's Built-Up Policy Interest and what if anything could have been done to avoid my having to pay out of pocket for the Policy's Annual
Premium once the Policy's Interest is depleted.

I'm no insurance Expert but, in my opinion based on my Other Company's Similar Whole Life Policies Performance, My only conclusion has to be
my Metlife's Insurance Policy is underperforming and has been for a long period of time. The fact that Metlife has allowed this to continue
without trying to provide me with alternatives concerns me.

Just so you know I'm a very Private Person and do little to no Online Communications nor do I provide any Personal Information because my ID
Information has already been stolen when the Credit Agency was hacked. Now because a number of Metlife Employees refuse to provide a
answers to my questions about my Metlife's Policy's Performance I'm forced to send this Online Complaint. I was also told by a Metlife Employee
that although other Metlife Departments may have the information they were asking me for if I refused to provide that information she couldn't
respond to any of my questions.

When I told her that in her Last E-Mail Response to me she misspelled my name, although all of the information I'm providing in this complaint
was included in that E-Mail it make me wonder if she really does work for Metlife. Her next response didn't address my Name Concern she only
stated that she needed Additional Personal Information before she could answer my questions.

So to get back to my reason for sending this complaint. Can anyone at Metlife respond to my questions about why my 33 Year Old Whole Life
Insurance Policy isn't performing to the point where the Annual Dividends are paying for the Annual Premiums and why hasn't anyone from Metlife
contacted me well before the Policy's Built-Up Interest was almost depleted where I will have to begin paying out-of-pocket for the Annual
Premiums?

Thank You;

Thomas R. Leonard
420 North main Street
Taylor Pa 18517-1108

(570) 562-3494

ctronald@comcast.net

Alcoa switched a pension Annuity to Met Life beginning October. On October 1 Met Life deposited $339.44 into my account which is different from the annuity of $338.14 that I was receiving from Alcoa. I have not received a hard copy explaining the gross,st tax and fed tax for the new annuity and if they changed my tax deduction - it should be 0. What changed? I have tried calling Met life's pension and annuity department, entered my ss# but they keep saying 'our counselors are all busy, please wait or call again at another time. I have called several times the past two days and have waited well over an hour total and NO ONE ANSWERS!
I also sent an e-mail to requests@metlife.com and no one responds. Met Life's customer service is the worst I have encountered in my life. (I am 74).
Will someone call me and give me the info I seek? Can I get an e-mail that someone will respond to and help me with my problem? If you don't mess with your pension annuity department will you please forward this to them? All I am asking for is reasonable help and so far I haven't received it!
Douglas Morris
5318 Sir Sagamore Dr
Richmond, Va 23237
PH: 804-920-5794
BD: May 4, 1944

On 8th Sept l visited your Jammu branch regarding payment of premium of policy of my wife.l was informed by staff that they will accept only cheque from the policy holder. When l insisted that the change of rules should be conveyed to the policy holder in advance the staff present there started misbehaving with me. They were more agitated when l asked them to give in writing the reason for not accepting my cheque.After lot of persuasion they gave in writing the reason for refusing the cheque, but refused to sign it with saying that they are not there to listen to your dictates. The staff present there were without l cards & when l asked them their identity they got furious & misbehaved & threatened me. I being an old man of 70 yrs had no option to retreat when all the goons(staff) started threatening me .No senior officer of the branch was available at that time & l was unable to make any complaint. I hope your organisation will take suitable disciplinary action against these persons who didn’t had iota of courtesy towards a customer & more so a senior sitizen whosoe only fault was that he asked them that lf some changes are made in rules the customer should also be informed to avoid inconvenience. People expect more courteous employees in pvt undertakings & if such type of persons are running these undertaking then l think Doomsday is not far off. l hope you will take severe possible disciplinary action against these erring employees.

A.K Magotra
46/5 Trikuta Nagar , Jammu
180012
Mob: 9796030003

I called in just for a quote and Met life started taking money out of my check for a policy that should have never been started. Then I got the run around about me refund spoke with 10 different people and no one had the right answer they all where giving me different dates for my refund and no one could explain why Met-life took out the payment.

I'm a single mother that's trying me best to work and support my family. I can't buy food for my household I have used all my 401k trying to pay my rent. I'm unable to live just paying MetLife along. They take my whole check. They were supposed to take $977.90 i spoke to miss Bridgette on 03/12/18 @ 10:59 am a nice employee. out my account I called my bank they try taking out a thousand and some dollars that weren't the agreement. EVERY two weeks my account is negative $700 and some dollars. They canceled me I thought I had food money to buy grocery they ask me for $350.00 I'm scared lost but just work and give them what they ask for. I know you don't care about my family issue but please I beg you to get me on track I need one set amount I'm trying not get a cancellation but I need one set monthly payment are for it to come out my check as before. One rude male employees from MetLife told me to keep the money in my account. He had no right to tell anyone that I ask you to listen to all record conversation. Now they told me on 03/18/2018 there taking out again my current balance is $2,537.00 I cant afford this need a loan to get food in my house now. I need one set payment know cancellation, I have asked for help they ask for son report card set in that no deduction. I know I need insurance but everyone it's a different price for me. I'm unable to live it's getting so bad I'm about to have the cars repossessed. If I get a cancellation now I have to pay DMV and MetLife. PLease, I renew in June take out $500.00 I have to eat, pay rent, bills are since I filled out the form for payroll deduction take out $250.00 every two weeks. I have to survive. My twenty-four-year-old son was helping me but he's a survival from Oct 1, 2017, shooting he's not working that many hours. My account now is $769.39 I'm scared if I don't have money in the account as the employee of MetLife ask he might cancel my insurance. Please tell me what can I do to get a set payment? $500.00 a month are $250.00 every two weeks. its depression to see 0 on a check after working day after day. I need groceries, pay my power bill, water bill, and gas bill. Need transportation. I have been with MetLife for a while. in 2015-2016 not sure what year I was working every day midlife drooped me unexpectedly I called they asked me to pay $1600 dollars I said for what? You're not working we stop deducting from your pay role I didn't ask you how did you think I was on FMLA when I worked Every day they just didn't check. so I paid $700.00 no problem they started taking from my check every two weeks. but now they make me pay all these payments to fill out a form for payroll deduction. No one apologized either for not checking to see that I was working nor from unexpectedly drooped my payroll deduction. Now I have accepted the rudeness from the employee and I'm trying to have money in my account as the employee requested but MetLife the only bill getting paid. My apartment wants $3 thousand and some dollars. don't have 401k I have run out of option unable to call home my mother passed away four years ago. I so depressed behind this I focused on losing my cars are speaking to that employee again asking me this time what happen we couldn't deduct the money. spoke 05/08/2018@ 12:45pm

I spent a whole day trying to access my account information because I needed to make a change to my auto insurance policy. I couldn't log into my account so I called customer service. I selected the call back option from their automated line. A few minutes later my cell rang but when I answered no one was on the line. That happened three times. I called customer service again. I was told there was a technical issue with their website and the representative offered me a "password that would work" to get into my account TOMORROW. I told her I needed to make a change TODAY because the automatic payment could go through as soon as tomorrow. She told me she couldn't help me make any changes and transferred me to another department. After giving them all of my personal information, I was told I had the wrong department and had to be transferred again. After I was transferred another customer service rep kept saying "hello" like she couldn't hear me. I called back again and spoke to someone who couldn't find any of my information in their system. Then he asked how I purchased my policy. I was again told that I had the wrong department and they couldn't help me over the phone. He gave me an email address and told me it could take 3 to 5 business days for a response. I explained the situation but he couldn't help. He then told me I was trying to access my policy through the wrong MetLife website. He gave me the internet address for another website. I went to that website and still can't access my account. Finally, I sent an email and an online complaint form but that won't help because it could take days to solve a simple problem. By then, my bank account will be debited. At this point, I just want to cancel my insurance with this company. I'm right back at Step 1 after wasting a whole day trying to contact someone in customer service that could help me. I would have been satisfied had I been able to simply access my own account online. This is the second time I've gotten this kind of run around. I can never access my policy information and I can never get a straight answer or a direct solution. I'm finished with MetLife Auto. They want to take my money every month but seem to offer nothing in return. I can't even access a printout of my insurance information and they haven't sent me any contract or paperwork in the mail. There's something really shady about the way this company does business.

I had surgery on my foot on 9/5/17. Due to complications my FMLA was exhausted. I called to request personal leave and was told it was taken care of and wasn't. For one I lost my job being told by employer my personal leave denied even though wasn't filed. This being said its frustrating enough that first-time ever I was fired due to complications with surgery but more frustrating is the fact I have to continually wait to be paid. As of today. This coming Tuesday will be 3 weeks no check. First.. Told not sure what happened but be mailed asap.. It's Saturday.. No check this week and now I'm waiting again.. Last time I got paid was November 14. Today is December 2nd. How are people supposed to pay bills.. Buy food.. Etc.. I'm sorry but it's getting ridiculous it takes this long to receive a check. I'm patient but not at this rate.. I feel like I'm unimportant and my needs don't matter at all. If this is how short term is going to be..not sure it's worth the stress and disappointment anymore .

My wife was involved in a accident caused by your insured cutomer Susan Ray. For a month Met Life would not repair my vehecile until your client was connected. Your agent that handled the case never returned any of my wifes calls. Our insurance company Farmers Insurance had the repairs made. For the duration of repairs we had to rent a car out of our own pocket. We finally received compensation for car rent. we only received payment for one week rental. We feel the whole situation was unfair from beginning to end . We would like to reimbursed for the second week of car rental. Thankl you

I am a Kroger employee who is disabled. I bought Long Term Disability insurance through MetLife. When I first went out on disability, MetLife's representative denied my claim. After over two month, hundreds of phone calls to both my employer and MetLife customer service, I spoke to a supervisor (just as my wife and I were about to be evicted for not being able to pay our rent) a new case manager was appointed to my case.

I never did get an apology from MetLife corporate. Upon application for Long Term Disability, I was forced to obtain additional copies of my medical records because Long Term Disability is in a different division than Short Term Disability. They denied my application and an appeal was filed on my behalf. When the same refusals to answer questions, refusals to return phone calls, and non-available claim managers I asked my attorney to contact MetLife.

Once MetLife realized I had an attorney, they refused to return my attorney's phone calls, refused to call my attorney, attempted to circumvent my art by calling me directly, etc. Essentially, they ran out the clock, then told me that my only recourse was to call Kroger. Kroger says there's nothing they can do without an official appeal which is only available on the employee website, which I can no longer access.

My mother was insured with Met Life. She died 12 years ago and I called Met Life at that time. I was looking at unclaimed properties and several accounts with my mother's appeared. Met Life sent these accounts to the state. I now have to go through the unclaimed property process. Thanks a lot Met Life management, your service sucks. Oh and I was told if I needed insurance to be sure to call. You've got to be kidding.

I am the owner of a cancer center in Cairo, Egypt. I wrote an official complaint against MetLife health insurance office in Cairo since 3 weeks, concerning their delay in paying my invoices and many other problems, but unfortunately I didn't receive any answers up till now. I am sure that if I didn't receive any response from customer service, I am going to sues this company.

I have tried to cancel my car insurance/rental insurance with them on several occasions, but they keep taking out and sending me bills stating that they are going to continue to send the bill to me until I pay. My name is Annette Hayes, lives in Jackson, TN. I tell you to cancel my insurance that is exactly what I meant. Please assist me in this matter because the MetLife complaint line will not. I stated to close my account about 3/4 weeks ago. Nobody at the corporate office will return my phone calls, maybe I should go see them.

I was approved for short term disability (less than one year) in 2014 with MetLife. As the weeks went by, I had to submit more paperwork justifying my disability. Each time, I was approved. Approximately four months ago, Met Life told me that I should not have been approved and stopped my payments. Today, I received a letter from them saying that I must repay the benefits they paid out to me because their representative made a mistake and I should never have been approved. I am now being held accountable for over $30,000. I am in the process of retaining a lawyer. If I needed supplemental short term disability insurance in the first place, how can I possibly pay back what they say I owe them? By the way Met Life assets are appoximately $739 BILLION. My complaint could go on and on but I digress for now.