Contact LA Fitness Corporate

I see many people not?wearing masks at the LA Fitness at the rogers park area in chicago. It is concerning. Someone needs to call and make managers more involved. Rhey are not.

I was charged $40 for the annual fee and a $14.99 for pro-rated monthly fee on 7/6/2020. These charges caused me to have overdraft fees at my bank totaling $67.00. When I joined LA Fitness in March 2020 I specifically stated over and over to NOT draft payments before the 21st day of the month because this would cause overdraft fees. It is not my fault the pandemic caused closings and now that the gym has opened you want to draft fees on the WRONG day! When I contacted the local gym the manager Connor said let me look into this and I will call back. I have not heard a word a letter or an email from him. I called the corporate customer service number spoke with Brian or Bryan not sure how the name is spelled to cancel and he was horrible! He disconnected the call while I was still talking! I never thought LA FItness would be that rude! No empathy, no discussion on how to reimburse the overdraft fees, NOTHING! All he could say was its noted in the account for the local manager to call me. I told him I had not received a response from the local office and I wanted something done now! He just confirmed my email address and said again wait for a call. I told him if the local office calls me I would start cussing and put that in my account also. I want my overdraft fees of $67.00 reimbursed, I do not want any additional membership fees drafted, and I want my membership cancel now! Phn # 267 270 6409

I am a member of LA Fitness in Arizona. Recently I went into the club on Gilbert Rd and 202 in Gilbert Arizona. The club has a sign indicating face masks are to be worn but while I was working out over 9 people around me had no masks and they approximately 3 feet away from working out. I brought it to the managers attention and his answer is "we do the best" While I was talking with him two young people walked in both not wearing masks nd he never addressed them. This not only unsafe in todays issues but currently against Maricopa County directives issued by the county.

I have been charged fully for my membership and personal training when their call center won’t respond back and no one is answering the call. The automatic voice mail system keeps stating that all billing fees are waived due to covid 19 vut i have two charges on my account. I would like to file a comment on La Fitness for being the worst at their service and job

I belong to la fitness in Michigan and I asked them if they could put a sign on the front door stating do to coronavirus if they could have people wipe there machine before and after there done. he just said there are signs and they cant force people.i go to the one on hall rd and romeo plank .if I don't see any changes I will contact our health department. he was nasty he was to busy on his phone or computer. I was there a hour and a half and there was 14 people who did not wipe down anything it is for the safety of the members and staff they are all young kids working there. its nice they wipe the machines sometimes staff but they use the same dirty water and rags on each mahcine.
and also I will contact my news station and have them come out and look at that la fitness thank you

Open the gym on time !!!! How about 24 hours like the rest of the gyms in the area. This gym is in Florence,Ky

Good morning,

I would like to express a complain about how a situation at the Brick, NJ location was handled.

First, I am a 44-year-old female who has been working out on a regular basis at various chain gyms since January 1999. I have also worked in the fitness industry for over a decade, several years of which, as a Master Trainer at New York Sports Clubs in Northern NJ. I was also a registered yoga teacher and taught yoga for 8 years at various yoga studios and gyms in Northern, NJ. My husband also worked in the fitness industry for about 15 years, and for 13 of those, owned his own fitness facility. Needless to say, I am well aware of proper "gym etiquette" and behavior.

I was working out yesterday, 7/17/19 at peak evening hours. I came upon 2 young men in their early 20s who were using two benches as "tables" for their light dumbbells. They had 3 sets of weights topping off at 15lbs for lateral deltoid raises. No other benches were free, so I asked one of the men if they were using the bench, which he replied "yes." I then asked if he was "using it" or using it as a "table." He then said "yes, he was using it as a table," and then there was a pause, as if he had no intention to move the weights to allow me to use the bench. Taken back by his response (which I have never received when asking someone to use a bench they were using as a "table"), I told him to place the weights on the floor. He became angry and called me a "bitch." His friend then cleared of his bench and let me use his. I then turned to the man who called me a bitch and stated this has nothing to do with being a jerk, it has to do with you being courteous to other members.

This incident did not "sit well" with me so I walked up to the front desk and explained that two men were using the benches as tables and the young man at the desk agreed that that was not appropriate when others are waiting. He summoned a nearby male trainer, who walked to the back of the gym with me and I told him about the incident. Apparently, the trainer knew the two young men, as they appeared friendly. The young man who called me a bitch became angry again (obviously that I told the trainer and he came over) and called me a “bitch” again in front of the trainer. The trainer took the young man aside, talked him for a few minutes, and then left. Nothing more was said to me.

A few minutes later, I sat down with both the GM, Mike and this trainer and explained how and why I believed this situation was handled incorrectly.

First, all I wanted was "someone who worked at LA Fitness" to explain to these young men that using benches for their weights only is not appropriate gym etiquette during peak hours or why someone is waiting to use a bench. This did not happen.

Second, under no circumstance should anyone be called a derogatory name simply because they were simply requesting or demanding gym etiquette and to use equipment that I and every other member that pays dues has the right to use. (dumbbells do not pay dues, people due).

Third, the young man called me a bitch in front of the trainer and loud enough for many others to hear, and the trainer said nothing. By saying nothing when one member calls another member a derogatory name in front of a trainer and other members, it gives the impression to myself and others nearby that his behavior is acceptable. I explained to both Mike and the trainer that something should have been said immediately, even something along the lines as, "that language is inappropriate." It made me, not to mention it likely made others, feel uncomfortable to hear that language and then have the appearance of complacency. This is the wrong message to send.

I then proceed to explain to both Mike and the trainer that women, in general, have to deal with a lot inside gyms, whether it is sexual harassment, getting asked out or "hit on," starring/gawking, and then being treated like our workouts do not matter. Women lifting weights are doing so in a mostly male environment, and therefore, have to endure unwanted and negative attention and interactions that men do not.

What bothered me the most was that Mike, the GM told me that the trainer handled the situation appropriately and according the LA Fitness policy. I can assure you, if this were at NYSC or my husband's gym, calling someone a "bitch" in front of staff would result in an immediate removal and revocation of membership. In fact, a comparable situation happened at NYSC, were a male called another female a derogatory name in front of staff and he was immediately removed from the building. When I told my husband about this incident, he agreed that he should have immediately been removed.

I believe that this sends the appropriate message to not only the female member that was affected but sends the message to ALL members that hyper-masculine, misogynistic, and discriminatory behavior against women is tolerated.

Bottom line is this, women have to deal with "a lot" in gyms just to get into or stay in good physical shape and health. We women NEED to know that your gym staff are there for us and will better protect us from this misogynistic behavior. What I am requesting is that you review LA Fitness policy on how such situations should be handled, so that women do not feel uncomfortable or intimidated, but instead feel safe in your gyms. I understand you cannot control other’s behavior, but you can control how your staff and management reacts to it.

Thank you for your consideration,

Melanie Mogavero

I have been a member for years with LA Fitness. I was at the Mockingbird location for some time. It was going downhill for also. They could not keep up the equipment nor find the leak of the pool pump coming through the walls and onto the work area by the steps. It was constantly smelling and had mold. I left there and upgraded my membership to go the Signature in uptown. I paid the difference to go to this location . NO problem. It too has been not kept the best . The speakers in the Cycling room have been busted for months - it sounded like it was lighting and thundering to the bass. I had to leave several times as I could not enjoy the music or my ride as it was it just not enjoyable. Several occasions when I went in the morning at 5 AM - it was very dirty , not picked up . Trash cans full and towels every where. I was not happy there. I have recently moved and now I go to Lake Highland location. It is Great gym. Well kept up - its clean and nice. I called today to notify the team that I no longer need to pay the premium price for Signature as I was happy at Lake Highlands. Ben said it was not possible in the system to override any sort pf prices to get a lower price per month. I would have to open a new membership and pay first and last months fee to get a lower price. WHY should I have to pay another fee for when I am simply downgrading me membership. Ben was very nice and tried to explain the policy - but I think it is not fair to pay another fee for when I paid a nice upgrade for the signature. These are pictures of UPtown Dallas this morning. Just FYI Gross! Look at the clock. It does not lie. This is not acceptable to start the day like this. All I am asking for is for a lower rate. NO NEW Membership . It shouldn't have to be this hard. Please Help.
Thank you!

I JUST JOIN THE BRIDGVILLE CLUB ABOUT MONTH AND HALF AGO THE WIRLPOLE IS ALWAYS OUT OF SERVICE IT HAS ONLY IN USE 4 DAYS IN ALL THE TIME I HAVE BEEN AT THE CLUB.THE POLE IS JUST AS BAD THEY SAY THE PROBLEM IS POOR VENTLATION FOR THIS AREA. I THINK YOU NEED A BETTER COMPANY TO SERVICE THE POOL AREA.IF THAT IS THE PROBLEM IT IS EASY TO RECTIFY REMOVE ONE OF THE TOP GLASS WINDOW IN INSTALL A EXUST FAN THAT WOULD HANDLE THE PROBLEM OF THE GAS THAT IS CREATED BY THE FUMES FROM THE POOLE THANK YOU

My experience has been met with unfriendly staff at the countryside, IL location. I've shown up for classes that were cancelled and not updated when inquiring at the front desk no knowledge or attempt to find definitive answers were met. I received a free drawing for personal training and we unable to reach the gentleman who was claiming to help me make that apt. He had no voicemail and the front wouldn't leave him a msg and did not know his schedule. After 4 months I had made a choice to leave this gym and when he called again inquiring about this personal training apt. He had false information apparently noted as to why I declined months previous. I asked him if I could tell him my concern and why I'm leaving the gym for constructive criticism and he cut me off stating that was not his department and my opinion was just that. He claimed how I felt could not have been met with phone conversations. Very unprofessional and I stand by my decision to leave this gym and the negative vibes it has.

I have had a major problem manager ,at the Levittown, NY location ,that goes by the name Brandon or Branden. He has been rude, obnoxious and has tried to scam me when I tried to add a friend as a member to the gym. The other day I was fed up with his attitude and asked him to give me the corporate headquarters phone number. He did as he was told but then called corporate himself the following day and over exaggerating everything that was said and telling someone by the name of Carrie at corporate that I threatened him. Then Carrie asked me to go to a new location for a while so she can figure out if I am aloud to even go to that location anymore! This is ridiculous! I agreed with Carrie but then when I closed the phone I said to myself why should I have to go to a different location even of it's temporary for a manager who is a two faced evil person? My wife was also there and is a witness to what was said as well. I will continue to go to this gym because I have every right to. This lying unprofessional child that calls himself a manager should be fired! I deserve an apology from this so called manager and if this manager still pursues this, I will have my lawyer take care of this personally!

Again things are broken in the gym on Val Vista in Gilbert Arizona. This time they have removed bench tops on several workout benches and since they have only one movable workout bench this creates a problem for using certain equiptment. The said part when asked when it might be fixed your employees could care less about when it might return to use. I will be canceling my membership and returning the Lifetime Fitness

I was LA Fitness in Shadyside 2 weeks ago on Thursday I got out of the shower I left The managers at Shadyside sucks big time they do not call me back when they tell me to plus the employs or still in off the membership The stillen items that their

Shadyside PA When I have big a plate for something manager Friday did not call me back Saturday I called majorite busy she told me the manager will call me back never did this is to do employees or still in off of members And the management don't Shadyside blown off I hope something is done about this if not I'll take it in my own hands you won't like that period rich

Wednesday April 10th. Front desk manager, 10:05am, Lake Forest, California,

I signed up at the Mission Viejo store , for a membership to any LA fitness, at that time I was given 5 free one week trial memberships to any LA fitness. I gave them to Brian Hemley to use. He used to be a member as well as I at the lake Forest location.

He came in twice and both times, the front desk clerk just took his one week pass and let him in, but did not sign up his name on the computer. Brian today asked me to walk in with him. I said ok. The front desk manager started being very rude, a black haired girl with a pony tail wearing black sport clothing, ling bbn pants. Extremely rude and obnoxious. She started asking for his pass. I ex9lained to her about the pass but she cut me off and sent me to the sales MEN. I told her he had been intwitch, and in a rushed unsophiscated voice, she started asking quite loudly as if to raisexattention the names of the front desk clerk who he spoke too. ,she said that she could not help me then, and again insisted we go to the sales associates. I approached one guy with a tanning bed tan, who was apparently on a personal call on speaker phone, who was also very rude and later starting siding with the front desk manager. I then talked to Josh. He was very nice and helpful. I askedJosh, why the front desk clerk was not following the LA Fitness rules, and having Brian Hemley go through the free week process. He told me to ask the Front Desk Manager. I then learned it was the rude girl. I was surprised, the managers are supposed to lead by example and she was setting a terrible example and in my opinion mismanaging the front desk. I asked her, she got very mad. Afmgain insisting for me to give her the names of these two front desk clerks. I said I usually just walk in and give my number and walk through. I asked if she had a business degree and she got really pissed and told me that was personal information and none of my business. I then said , can I have your name, she said no that was personal information. .,she started yelling and got right in my face threat in my and ask uh ng me if I wanted her to cancel my member ship. I was just watching her, like I was watching a good tv drama. She was pretty intense, yelling in my face. She got her face pretty close to mine. After she backed away, as to not prove her intimate violent attack, a trained response I have, I do not like physical attacks, and would not have ever retaillated physically, ,.,I still wanted her to back away, before i responded. .you know like when an abusive parent tells at you, and gets in yourface, you just watch, learn, and listen. After she backed away, I asked her how i was supposed to know their names, when she herself is supposed to lead by example and she us not even wearing a name tag. She again starting yelling at me, telling me that was personalinformation, refused to give me her name, and was asking I'll n a stern tone if i wanted her to cancel my membership. I did not reply or answer. I was only here to get Brian in the computer for his free week. She stopped talking as I was just looking at her and had no interest in her brainless abusive attacks towards me for whatever reason. She left to her front desk. Josh apologized, ,,,put Brian in the system, and I am writing this letter on a step in the fitness center, on my way back to the locker room, to go jacuzzi. I actually came here to relax, if you can believe that. Steven Dulin.

As a multi year member i find the maintenance of machines very poor and sporadic . attention and delays very poor to equipment .I have visited several locations in my area and have never experienced these problems . ! Temperatures are kept far below what
a comfortable work out degree, should not be to the point that fatigue sets in early.As a retired Fitness,club owner, with college certifications in physiology ,Kinesiology ,and Myology ,lettermen in football ,track and boxing at Missouri state university iam well versed in optimal temperature conditions. and the lack of proper climate control affect on
training. my requests and then complaints fall on deaf ears at this location !. the location is
Roswell road, marietta GA Kindly take my review and disatafications under consideration. respectfully Jeffrey smith 770-298-9838.

My complaint consist of poor customer service when joining LA Fitness and not receiving my contract after getting a personal trainer. I have been with LA Fitness for three weeks and would like to cancel my contract for as the personal trainer aspect and the staff charging my account erroneously and keep giving me the run arounds even with an appt to get the action fixed. I have been going to the customer service everyday before working out with my trainer and the staff would tell me they would come and get me when he's finished, never happens. I have yet to see my contract after I have spend 499.00 for membership. I am a DISABLED VETERAN who have served for 20 yrs in the military and recently had bilateral knee replacement and looking for help to get back on the right track and have to continue to get the run around getting the proper service. Please help!

I am trying to cancel my membership and was told that I either have to come to the gym during work hours, before 5:00PM or complete a cancellation form. First of all, like most people I work and it's hard to be at the gym before 5:00PM. Secondly, I can't just pull the cancellation form on your website, I have to sign in?? Thirdly, if I choose to mail in the form, you know how long it will take? Not only that, I have to check if you receive my mail to make sure that you won't charge my credit card. How inconvenient!!
While it is very easy to sign up - your system is conveniently able to accept payment right there at the gym, any time of day, but not for cancellation? Members have to show up within certain hours of the day. Why the different rules? I understand that big corporations like yours have to make profit, and a lot of it, but where is your customer service?

I went into the La Fitness at 1900 N Scottsdale Rd, Scottsdale, AZ 85257. I spoke with the front desk person on 2/24. I requested to close my account and was told I need to come in person Mon-Fri from 9am-5pm. Those are my working hours. I can't come in. The front desk clerk (female, Caucasian, brown hair, late teens to early 20's) began to snap and me.It was the rudest behavior I had ever experienced. Then I requested to speak to a manager. I was given the sales counselor. I think his name was Eric, but I'm not sure (very tall, Caucasian, male, with blonde hair). I made the same request. He refused to assist me and told me, "I don't make the rules lady." He was brash and rude. I requested the customer complaint line. He wrote don a number that doesn't work. I genuinely think it was in effort to silence my complaint. The clerk started to yell at me and asked my reason for wanting to close the account. I said that the gyms are over packed, I now have a free gym at my complex, and a previous manager and several locations in the valley, including this one said that they were going to have a kick boxing station outside of the cardio classes. The pucning bags can't be used when there is a class. None of the locations made due on their promises. I had been waiting to see if they would keep thier word. Since it is clear that they won't, I no longer want to wait. I requested assistance and was denied flat out. I have tried to call on my lunch break several times, but they refuse to let me leave a message. This accounts manager is never available. The office clerk refused to take a written message for me. The most recent conversation has been with Hannah on 3/12. It was over the phone so I don't know if it was the same girl, but she too was very inconsiderate and refused to take a message. She is a front desk clerk who answers phone, I am not understanding why this is impossible. I have had my account for 14 years. You should be asking me to stay, not holding my account hostage. There is only one star there because you don't allow for zero stars. I need to close my account, please. 480-677-0099

i have been a member of Vic Tanny, Bally Total Fitness and L A fitness since 1981. I remain a member today because i consider L A fitness a top health club. But I must say your locker and shower areas leave something to be desired....second tier lockers to high for short people and many of them have only on hook....metered water in sinks have little pressure with no adjustments for temperature and shuts on and off constantly...no hair or hand dryers. But my biggest complaint is that there are no soap dishes in the showers One has to put soap and shampoo on the curb of the shower stall. Being an older person this is not very user friendly. Please give your thoughts on especially this issue. seems easy to resolve.

Sincerely

Jim

Received an email offering 10% bonus if I purchased a gift card. Received the $150 gift card after placing the charge on my credit card. Never received the $15 bonus gift card. Called and had to review my credit number, etc. Was promised all was set. Still never received the bonus. Called again a few weeks later. This time was told I had to verify the offer. They had no idea what I was referring to. Spent days and weeks speaking to various reps ..after I sent copies of the offer (LA Fitness doesn't have these records of their own promotions!! Really?) Still waited. I had to jump hoops in order to get the $15 dollar gift card . It was totally annoying.I have been a member since 2011. If I didn't enjoy the people I have met there. I would have given up. The best or worse of this scenario.I was told as a courtesy to me, they wouldn't cover $1.61. After everything I was put through (at least 6 weeks of calls and texts) LA Fitness should have been a bit more gracious and offered me a lot more than $1.61..I am 65 and have been a member for 8 years..no good reason to have gone through all this. Was advised by all to put this out on social media..I really think LA Fitness .could have done a lot better than $1.61 in compensation. That was insulting. I should have been treated better
Thanks for your time.

On Saturday 2/2/19 I and a friend joined the gym. The woman who signed us up said we would benefit from the free trainer consult. I had my free session Sunday 2/3/19 with Anastasia, my friend also joined in. Anastasia said doctors are liars and preceded to our workout for intake purposes. When it got to the ropes, I was using my upper arms and Anastasia told me I was doing it wrong. Anastasia told me to flip my wrists, to uses my wrists to lift the ropes and make ripples. The following day I had bruising on my right hand and pain. I was seen by urgent care and was diagnosed with a bruised tendon. This injury can take up to 6 weeks to heal and I was given a brace. The pain has gotten worse and there is still swelling. I was seen by orthopedics yesterday 3/2/19, and they gave me a more restrict hand/forearm brace. I was told that in 2 weeks if I’m still having problems with my right hand that it may be a tear and I will need an MRI. Anastasia needs to be retrained in the workout areas before another customer gets injured. I’m awaiting a reply please as this is not a joke and the pain is real. I am right hand dominant and this is frustrating.

The microphone at north lake (which is located in. Tucker Ga. ), has not worked for weeks. In fact last week the static was so bad the instructor could not teach the class. However , since she is such a great instructor she taught any way which was extremely difficult. Please provide the instructors with a new microphone.

I am a Silver Sneakers member at LA Fitness in Bridgeville PA and would like to receive instruction on how to operate the fitness machines. Today my husband and I received a training session, but the trainer would not give us any instruction on any of the machines. We felt the training session was a sales session. He said if he gave us instruction on how to operate the machines and we didn't use them properly, we might be injured. I asked how members at LA fitness learned how to use the machines and he said people used you tube, magazines, etc. I am very frustrated because I have tried on at least 3 occasions to get some instruction and it seems this is not the policy at the fitness facility. Please let me know I should proceed.

83rd ave union hills location, member there for around 12 years, lately the music is not on in morning, asked the manager why
she said sorry just ask us and we will turn it on, once again it was not on the following day, so I asked the girl at desk, she said sorry
but the manager will not be in for another hour and she has the keys, this is ruining my and other members work outs, after 12 years, I and others are ready to just quit this gym..there is no reason all of the sudden I have to work out in silence,

I fell in class at the L A Fitness in port St. lucie West facility. I'm 70 years old the teacher asked me quickly if I was ok. Never stopped to come over to see how I was or stopped the music. Never came to see if I was ok after class. The floors feel sticky and that's why I fell. My sneakers stuck to floor. Terrible customer service from the instructor. Needs to be retrained.

Hi, I'm a member of LA Fitness, I frequent the one in Escondido, off El Norte behind the Vons shopping center.

The last few times I have gone in, there is a cleaning crew, they clean the machines, which is great, however, they use a very strong chemical to clean the machines, and they do it, right in front of, below or next to the person working out, for instance, once they literally cleaned the machine right next to me, and the smell was so strong, I had to cover my face. Today, it happened again, this time, I could literally taste the chemicals in my mouth, my nose started to burn and my face broke out in hives. I told her it was too strong and she said "yes, I know" and kept doing it. I went to the front desk, spoke to Katie, apparently she's the manager. When I told her, she treated me like it wasn't a big deal, and said "I can't do anything if I don't know about it." How did she not know, the people cleaning the machines are literally right there and the smell is so strong, its hard to miss. If Katie is the manager, I can say, that when I come in, which is every day, she scans my barcode, doesn't look up, doesn't say "hi" nothing, others that work at the front desk have always been super nice and sweet, Katie doesn't crack a smile.

I wanted someone to know, the I literally still have hives on my shoulders and on my face from breathing in the chemicals used to clean the machines, right next to people working out. Please make this stop.

Thanks,

Terri Leivas

My wife and I are both members at LAF in Monroeville PA (joined about 6 months ago when another facility we belonged to closed). Now, I'm hesitant to use the word "complaint" simply because I think we're all sick and tired of complainers. Every time ya turn around someone's squawking about something, and most often, it seems, it's just about the "me, I, mine" attitudes that are so pervasive in today's world. They're at every turn and they're ready and willing to unleash their selfish diatribes as long as they have an audience and regardless if anyone is attentive or not! Now, having said that, I have 2 suggestions for this LAF facility - first, though, a little background: My wife and I (both age 60+) and are serious about fitness. She attends spinning (cycle), and body works plus abs classes 4-5 times a week. I swim vigorously 4-5 times a week, usually racking up anywhere from 5-7 miles per week in the water. Since joining LAF, however, the pool at this facility has been closed repeatedly for "maintenance" and for "mechanical parts" needed for the efficient operation of the pool. Presently (as it has been previously) the pool again is closed for "maintenance'. This time the shut down is due to the "atmosphere" in the pool area needing to be dehumidified, which is presently being done by portable dehumidifiers. Also, the pool is closed every day between 2 and 3 PM for cleaning. My suggestions (or appeals) would be:
1.) Please provide a permanent solution for the ongoing "air quality" situation by obtaining reliable "parts" and fixing the air quality bug for good.
2.) Is it possible to have the pool cleaned before or after members use hours?

The closures are frustrating at least and disruptive to fitness regimens at worst, as are the cleanings right in the heart of the day. Thanks for listening.

Sincerely, (getting tired of the treadmill plus there's nothing more cardio or aerobic than flat out swimming),

Cliff Adamiec :)

Re: Harassment and hate based on race and color at LA Fitness in Blaine, Minnesota
Dear Sir/Madam:
I am a Black person who is a member of LA Fitness for more than a year. On January 10, 2019, I checked into the LA Fitness located at 100 Northtown Drive in Blaine at about 6:30 pm and headed to the pool area. There were two people in the whirlpool spa and about fifteen trainees in the swimming pool. The instructor of the aerobatics in the swimming pool was a Caucasian lady.
Before entering the whirlpool spa, I took shower. After I got in the spa, the employee of LA Fitness who is giving aerobatic training in the swimming pool came to the spa, pulled me out, and asked me if I took shower despite seeing water droplets on my body. I have never come across anyone being asked about taking shower. The employee who asked me if I took shower was not assigned to supervise the spa and it was not part of her job description to check on members if shower is taken or not. Her implicit/explicit bias is therefore, nothing else but hate based on race and color as she is white and I was the only black person there out of about 15 pool attendants who are all caucasians.
As I have been the member of the center for more than a year, I have never seen or observed members being asked whether they shower or not. I reported the incident to the Front desk at about 7:30 pm the same day with my contact information left with the person I reported to.
I believe the employee of the LA Fitness harassed me because of my race and the color of my skin. As the result I was humiliated in front of about 15 pool attendants since none of the pool attendants there were asked the question I was asked. What happened to me is against human decency, dignity and in violation of my rights as a member as well. Therefore, I am asking the LA Fitness to investigate the incident and take corrective action since racial hatred has no place in our community. Such double standard may tarnish the image of LA Fitness. If such an incident is ignored and left unattended, it would be a disaster for our co-existence as one human being.
Evidences: 1) the trainees who were in the pool between 6:30 – 7:00 pm. Even one of the trainees asked me to ignore and move on, 2) Security camera footage in the pool area between 6:30 – 7:00 pm.
Sincerely,
Habtamu Awetu
876 114th Lane, Blaine, MN 55434
(763) 313-5320 (awweetuu@hotmail.com)

On Saturday, January 12th, at 10:00 Am I had an assessment appointment with Jason, a trainer. He was very insulting and rude. During the appointment he told me he had never seen anything as high of body fat as mine was. I am 60 years old, weigh 144 pounds and am 5'4". He told me more than 50% of my body is fat that is clogging my arteries and that I could have a heart attack, and that I need to lose 76 pounds of fat and build muscle. He told me I needed a trainer (him) to show me how to use weight lifting equipment to gain muscle now and to give me structure. Actually I am very diligent in all my life activities, including exercise. When I told him I can do this by myself by coming to the gym and using the equipment, he told me that I am not knowledgeable about the body and don't know how touse the equipment. He said half the people here are using the equipment wrong. He gave me options of trainer plans, the cheapest being $160.00 a month. When I told him it was not in my budget, he said, "You work for comcast. It is in your budget. You just don't care about your health." I told him in the beginning I have a frozen shoulder, yet he asked me to do push ups. This trainer is dangerous to the members. This trainer almost made me completely cancel my membership which I just started on Saturday January 5th. Almost every thing he claimed was contradictory to what I had been told by a doctor on annual physicals.

In early September of 2018 I spoke to Doris Pejic about my membership. I was scheduled for a total knee replacement for September 17, 2018 and I had paid in advance through December of 2018. I turned 65 in November of 2018 and my new hospitalization has Silver Sneakers which your facility accepts. Ms Pejic assured me and informed me that she would put my membership on hold for the remaining of September and October and when I was able to come back they would credit me for the difference and reinstate me under the Silver Sneaker program.
I had complications with my surgery and was unable to come back to the facility until the first of December. In November I started receiving repeated phone calls about my account and that there was no current credit card on my account. I explained that I was paid in full through December and when I was released I would come in with my Silver Sneaker number. This did not satisfy your predatory phone jockeys. I finally got to come home and called and spoke to Kevin, the manager, and gave him my Silver Sneaker number over the telephone and let him know that when I was released by my doctors and therapist I would be in to finalize the details. I came in early December and finalized my Silver Sneaker membership closing out the old membership. I have yet to receive the credit as promised. Kevin said its because the card on file was no longer good and when speaking to my credit card company they assured me that any credit received would follow from the old card to the new card. I would like this resolved as soon as possible and if it cannot be resolved I will be canceling my membership.

Severe black mold around the side of jacuzzy ! This can be health hazard and get on people shoulder while sitting in the jacuzzy.
This is at California Fountain Valley @Talbert location. People complained but never fixed.

I am a long time member of LA Fitness. I am a member of the Bowie MD gym and I also visit nearby LA Fitness gyms in Gambrills MD and Upper Marlboro MD. My complaint is that since the Bowie and Upper Marlboro gyms are in predominately African American communities, the equipment gets broken and it takes more than a year to fix the equipment. However, at the Gambrills MD gym which is located in a predominately white community, the equipment breaks and the equipment is fixed within 2 weeks. This is DISCRIMINATION!!! Many of the members in Bowie and Upper Marlboro are complaining and some are leaving to go to Gold's Gym. I would hate to leave as well. There are two pec fly machines in Bowie that have been broken for over 16 months and the District Manager for LA Fitness hasn't done a thing to get it resolved. But in Gambrills MD, everything that was broken has been fixed. I hope that I do not have to take this DISCRIMINATION issue to Prince George's County that house these LA Fitness gyms but I will if this kind treatment continues.

Please handle as soon as possible.

Lorenzo Sims
member card #F17840739

1. PERSONAL TRAINER ISSUES. I HAD SURGERY ON MY LEFT EYE AND BROUGHT IN A DOCTOR LETTER STATING I COULD NOT CONTINUE WITH A PERSONAL TRAINNER DUE TO THE SURGERY AND THE FACT THAT I WILL BE SEEING HIM INDEFINITELY. THE SURGERY WAS ON SEPTEMBER 13, 2018.i TURNED IN MY LETTER TO THE PERSONAL TRAINE MANAGER IN WEST ORANGE NJ AND AS OF LAST WEEK YOU ARE STILL CHARGING ME FOR A PERSONAL TRAINER AT $200.00 PER MONTH. LAST USE A PERSONAL TRAINER SEPTEMBER 7, 2018. I WANT YOU TO STOP CHARGING ME AND RETURN MY $400.00 YOU HAVE RECEIVE THUS FAR. I ASKED MY BANK TO FREEZE PAYMENT TO YOU FORLAST WEEK. .I HAVE SUBMITTED A DOCTOR'S LETTER TWICE AND SPOKEN TO SOMEONE IN COOPORATE TWICE TO NO AVAIL. PLEASE ADDRESS THIS ISSUE

2., THE CHANGING ROOMS WHERE THE LOCKERS ARE HAVE BEEN EXTREMELY COLD AFTER SEVERAL COMPLAINTS.. I SPOKE WITH ONE OF THE MALE RESIDENTS WHO COMPLAINED OF THE SAME ISSUE AND I HAVE OVERHEARD SOME OF THE WOMEN COMPLAINING OF THE SAME ISSUE

nov 13 2018 around 10 am.. la fitness hyw 6 Houston tx 77083,one straff trainer are very rude and arrogant..working out on leg incline after someone else just got off.. machine doesn't have note out of order,,and screw is not there for couple week. ..he walk by me telling me machine lose a screw,,in reply I just say ok..he walk away few step turn back and confront me ,this time more anger and insult my intelligent..demand I get off right now ..it more like an harassment ..we exchange awful word..he say let take it outside with him,,he mean go outside and have a fight..i look at him curse at him, fuck you.'by all mean we come gym workout not to have drama...ruin my day ..I lost my temper because of unprofessional staff.and too proud...

The la fitness store in Hemet ca. recently had a remodel. Good idea! BAD, VERY BAD result ! :( (1) You tiled the floor. Now if anybody sweats or spills a drink, slip hazard.(2) Anyone getting out of the pool, slip hazard.(3) Walking from the pool area dripping wet, slip hazard for everyone! (4) You removed a lot of essential equipment. (5) You removed all the step machines,, I don't mean the stair machines but the steppers!,(6) You took out the butterfly cable machine.,(7) You took out all the ab crunch machines., (8)You took out one of the leg press machines (cable machine)., (9) You moved the personal training and new member fitness testing area, not only increased its size and put it right in the middle of the floor!! ( WASTED SPACE!) The area is hardly ever used and now we have to walk all the way around it to go from free weights to machine weights. Completely breaks your stride and train of thought!! (10) A month before this terrible remodel I had a very bad experience with one of your personal trainers named( Anthony). Anthony had cursed me out, using profanity in front of other members of the club including his own clients., He proceeded to threaten me with bodily harm. Calling me a" PUSSY" and threatening to take me out in the parking lot and "kick my ass!" I immediately notified management (Jessica) I don't even know if she made a report. Apparently there was no reprimand or consequence of any kind seeing how he was at work the very next day! This should not be tolerated and should have resulted in his termination! At the very least he should have been suspended. I no longer feel safe or comfortable there. These are the reasons I have cancelled my membership!!!!!

I am very disgusted with the continuos treatments at the Miami Gardens location. Months ago friend of mine were been discriminated due to color. They filled a complaint and nothing. Today as a team we reserved the raquetball court. We were wearing Zumba shoes, ballroom shoes, jazz shoes, they have suede as a sole. No rubber like sneakers, no rawhide sole like most shoes, just very soft suede which mimics socks. We were told to leave the room. Dancing is a fitness some studios provide Zumba as a class. But its not allowed in the raquet ball. Why i rented the room if thats how i want to utilize my time in the room why is it forbidden. Why discriminate towards us because of our shoes. Its allowed in the fitness room and not the raquet ball. When its the same flooring. The mánager threatend to remove me from the raquet ball room and i told him to call the police because if i reserved a room i was not going to leave. He threatend to Cancel my membership. This is how customers should be treated? There is nothing in your raquet ball policy that states no zumba/dancing allowed. If i reserve it i should be allowed to utilize it. I feel so disrespected in the manner i was approached.

I am a member of LA Fitness. I often go to the one in Palm Harbor because it is closest to my home.

Yesterday I was playing racquetball and one of our players hurt his arm and was bleeding. Shannon, at the front desk claims she Manages the
facility in Palm Harbor, gave him a small bandage which he was bleeding through. I went to the front desk to ask Shannon for a better bandage and she said "we are out" they do not come in until the 16th. I asked her if she could go get them, or, have another person on her staff to get the bandages. Shannon then stated I was attacking her, instead of saying I'm sorry. I never raised my voice at this lady and she was the worst experience with customer service I have EVER had. How could a health club not be prepared in case of injury? How could a Manager be so rude and turn it around like I was exact words "ATTACKING HER"? I never raised my voice at this women? I really don't understand. I am in the customer service business, and I didn't become employee of the month by being rude to my customers, I personally go over and beyond the call of duty when it comes to my customers, and would NEVER dream of treating my customers like I was treated by Shannon, very inappropriate, I did not deserve her horrible treatment.
Also, the bathrooms, showers are always full of mold, mildew.
Please help.

I was with Free Pass on line, on 08/01/2018 and I went to LA Fitness 7060 Beracasa Way - Boca Raton FL and I did Body Works (Monica) and Zumba Class (Charlie). I loved them. But I was negotiating the Join exemption, because I'm looking for a job, and if I do not get this August, I'll have to go back to Brazil. So I asked Manager Jason for several times to exempt me from Join $ 99. If I decided to stay the following month, I would pay Join. He said that I would use the Free Pass for 5 days, I would continue to pay the monthly fee for the month of August. This conversation was on yesterday's day. But today, I was leaving for the Academy, when Rith Member Service called me. Upon arriving at the gym my Free Pass had been disabled and it was only my second day at the gym. And I was over-stimulated to take the Step Plus ABS class. Anyway in these 5 days I would know these classes and evaluate as well if I would continue at the gym.
Well, I found humiliating what Manager Jason H. did to me, he was rude in stopping me from going to the class that had already started, because I had a Free Pass. He doesn't had respect for me because he ignored everything he had talked about the previous day. He exposed me to the ridiculous in front of other employees. . Unfortunately, I dont speak English 'very well and I felt quite harmed by it...
I am a 58 year old lady. I survived a breast cancer and it gave me more motivation, beyond what I already had, to take care of my body doing exercises regulary. I love to go at gym where I'm. Here in Florida I've met Anytime Fitnes - Brandon, FFC - Fitness Formula Club Lincoln Park, Chicago, 24Fitness - Pacific Beach San Diego and EOS Fitness - Point Loma - San Diego. All excellent gyms like LA Fitness, but I've never been lacking with respect as happened today 08/02/2018 at LA Fitness Beracasa Way - Boca Raton. I didn't class today and I got back home crying.
What I asked for was to be exempt from Join, so I would pay this August $ 24.90. I have tried to explain several times that first, I need to find a formal job. Thank you for hear me.

1347 AUBURN WAY NORTH, AUBURN WA 98002 today im have first time visit, very bad worker, just need spam yours many,im told him i disability man, after im not join to personal training, not help me.ask about training Jeremy say we have instruction to any machine we can help you, its answer disability man from LA Fitness

The devious, untrustworthy salesperson at LA Fitness sold me an up-charge for statewide membership, when I specifically told him I wanted to just attend the one local fitness center. I understood that I was charged monthly for only the use of the one local fitness center.

I've just recently found out the monthly charge I've paid since I joined in, Feb, 2015 is for statewide membership. I found out through bringing a friend (who joined as a result of my invitation) and is charged $5.00 less than my monthly fee for the use of the one local fitness center, I have been overcharged 22 months at $5.00 monthly and have requested to be re-imbursed for the over charge. The amount is $110.00.

In addition, the facility is poorly staffed,many times fitness instructors don't show for scheduled classes, the parking lot is in very bad shape with huge potholes,and classes are scheduled inconveniently. Participants can not attend classes back to back. When trying to contact anyone regarding these issues, no-one returns calls. I will be notifying the State's Attorney and the BBB. I will also very negatively rate this LA Fitness Centers on the (suitable to my purposes) social media sites.

I will cancel my membership, and encourage the new member that I brought in to cancel as well.

I used to go to the LA Fitness in Yonkers, NY but I will never step foot in that gym again. First off, I went in to cancel my membership only to find out two months later that nothing was done about it. My card got charged for two months after I canceled. When I called up LA Fitness in Yonkers and told them what was going on, the manager Wilson told me that they had no record of me trying to cancel my membership and told me he couldn't do anything to refund those two months back to me. I began to get frustrated and I told him to just cancel my membership starting now.

He began to tell me that he couldn't do it over the phone and I had to go into LA Fitness and do it in person. I told him I already did that and obviously the staff he has working for him are not doing something right. I told him I don't have time to come in again and have them bullshit me about staying a member. He told me the only other option I had if I didn't want to do it in person was mail a cancellation form in. I told him no I am not going to do that either because this is their fault and they have to fix it for me over the phone.

Pool and hot tub not monitored for proper swim wear. Folks are using athletic clothes with their underwear clearly visible under their clothes! The hot tub is also very dirty and often has floating debris in it. I have tried to complain to the club staff, how can I escalate this to management?

I just restarted my membership because I liked to way the facilities are usually clean and plenty equipment but I used the L A Fitness on 51st Ave. and Baseline in Phoenix, Arizona. I was there on May 22, 2016. The equipment was very dirt. It's very important to me to have clean areas to workout. I don't like to complain but I do pay for the use.

The equipment is so dirty it's horrible. Clean up your act.

I attend LA fitness Lakeland TN. On last Monday night the AC was not working appropriately during a workout class. After 30 mins into the class, I went and approached an employee to complain about the AC. The associate stated, "Oh" after looking at the thermostat. He proceeded to tell me he decreased the temp by 2 degrees. Needless to say after class, everyone was ringing wet. I attended class on Tuesday where about 50 people attended and once again the AC was not working. This evening the heat was worse than the night before. The doors were propped open by a student with a weight to allow air to circulate. People even left the class early as a result of the heat.

I attended class again on Wednesday evening enduring the same issues. I in fact, had to walk out to cool down due to the excess heat. I chose not to attend class Thursday evening as it appeared hot again. Now it has been brought to my attention that the Zumba instructor was relieved from his duty because of his request to cancel class due to the AC issue and his concern for potential heat exhaustion to his student and his well-being. I am disappointed that the best Zumba instructor in Memphis, TN was relieved from teaching classes because of honest concern to his students. I assume you are not aware that people have joined your gym just to attend his classes! His classes are busting at the seams.

Edgar Gipanago deserves an apology and should be reinstated as a Zumba instructor. I have worked in the medical profession for over 30 years, and LA fitness is just lucky that no one dropped dead from heat exhaustion. He is the reason I joined and the reason that I will cancel my membership if he is not reinstated. I believe there will many more to follow as he has a great following of people. LA fitness's loss of the best zumba instructor and current members.

Was told to cancel membership then would sign up family for $149 and then 49 a month canceled now not honoring what I was told would have kept my old package.

Well I have two things. First I have been with LA fitness since Aug 2014-current. I pay faithfully every month sometimes not even using the facility. (my problem not yours). my thing is when I log onto website cause I want to start back working out the fees are lower than mine. Also, my fee does not even include the Kiddy Care which is mainly the reason why I cant get to a facility cause I have nobody to watch kids. Now does that sound fair?

I am a member of LA Fitness in Naples Florida off of Golden Gate. It has been well over 6 months with the air conditioner not working. I keep getting the run around saying they are going to get it fixed within 1 or 2 weeks. It has not been fixed and was told last week that it might be as long as 2 more months before it does. They have large old fans that they are renting. Which does very little. I pay my dues like everyone else and I feel this completely unacceptable. If LA fitness does not want to replace the air conditioner, then it should not be open to the public. The temperature is well over 80 degrees in the club. It should not be any warmer 74 degrees. Something has to be done immediately.