Contact U-Haul Corporate

I was over charge on my credit card for my bill at the U-Haul at Candler RD (7760650)7/18/2019 for Fuel,Propane,Tank i would like a refund to my card as soon as possible i will return back to the store on Friday 7/19/2019 thanks

You have a U Haul franchise operating in Dauphin, Manitoba Canada. If you bring up their website it will show they have all the trimmings including U-Box containers, Storage, Boxes & Packing supplies, etc. I am a resident of Dauphin and will relocate the end of August to a community about 100 miles south of here. When I went to this franchise yesterday to arrange for truck rental and a myriad of supplies needed for my move, I was told they only rent trucks and trailers. They have absolutely no boxes or packing supplies whatsoever. I find this unbelievable, as in my years of experience with U Haul I've never come across this ludicrous situation. I suggest that you get the franchisee to modify its website to create some honesty in their advertising or order the franchisee to create the necessary space to store all the supplies he so enthusiastically advertises.
Bill Farley
Dauphin, Manitoba

I spoke to a Debra trying to understand why would I have a balance from a month ago. I paid the remaining amount in cash. I reserved a truck for 7/17/19 received an email on 7/16/19 about my last rental in June. This is my first notice of this information.
Debra in credit and collection. She was rude, arrogant an interiority me every time I spoke. I asked for a supervisor she said no and hung up.
I have always used uhaul, I have never received this kind of awful service.
If all calls are recorded you need to hear this one. Debra needs to be retrained or fired. If this the people you hire for resolving problems, bad taste on human resources. I'm reporting Uhaul to the BBC

26' truck & car transport trailer.

Truck had totally worn out shocks, I had major damage to my furnishings, trailer had a tail light out & 4 bald tires & 1 tire with missing tread. We picked up trailer at 3 am in the morning and could not see tires until we stopped to get fuel at daybreak. UHAUL offering $50 refund & denying anything wrong with trailer but tail light out.

I am a singIle senior lady 70 years old who rented a U haul trailer to tow a Harley trike motorcycle from Houston TX to California Maryland. I stopped in Valdosta GA to visit some friends on the way. When I was ready to leave the next morning, I had to drive around a circle to get back out to the road. I heard a thump thump thump. I drove back to my friend and he looked at the tire and it had about a foot long rip in the tread. He said it was criminal that they would rent me a trailer with that kind of tire on it. I called the Willowbrook U haul where I rented it after filing a complaint and he closed the file! He stated because I went on back roads (which were all paved and I followed other cars) that I ran over something that cause the tire to rip. BS, I have a picture and all my friends said it was either a retread of dry rot. The manager of the Houston U haul on 1960 and Perry Rd refused to refund any money! I could have been killed on I 10 if that tired had blown. I have a picture but it is on my phone and I don't know how to download it on this computer.

I want to file a complaint on the U-Haul store located at: 8833 Dyer St. El Paso, TX. 79904. I initially reserved a truck for a two day and the person that attended was friendly, however he just took some information and reserved the truck for me, there weren't any detail explanations. On the day of the rental on 1 June 2019. I mentioned to Mr. Ortiz the store manager that I only need it for one day instead of two, he then told me if I could have it back before 7:00 am, and I said yes because I was going to be done that evening. When I return the truck on the evening on that same day. I when on the APP to check out and that is when I saw that I was charge twice. I return to the store and Mr. Ortiz said that is because I turn it in after 19:00 on that day. He stated that a one day period is 12hrs. I told him that no one explain that to me and neither they offer me insurance, they automatically charge the insurance without my consent. I was going to denied the insurance as I have USAA as my insurance company that would cover the rental. I told him several times that no one explained anything in details what was a one day period, and neither the insurance. He then offered me a free 24hr rental as for the trouble, despite the disappointment I was grateful to let me rent a $19.95 truck for free understanding that I would paid for the miles and fuel. He did offer me the insurance on that time. But once again, Mr. Ortiz lied to me. When I return the truck that same evening I was charge for the used of the truck. He try to give me a different explanation from what he told me. I am extremely disappointed on the way that I was lied on and charge for services not authorized and for rental of vehicle when it was explain to be free. I am in the military preparing to retire in the upcoming months for a completion of my 30 years on service and instead of making this transition easy, it became a disappointed one. I expect that someone do something about this as it may be other with the same problems. Because of the issue it has given me a negative feeling on the U-Haul company.

I just spoke to a clerk that was so rushed I hardly had time to ask questions. It was so awful here I am immediately after! I don't want any people getting someone like him. Moving is very stressful and I wouldn't wish him on anybody. Which is a shame because everyone else I have been talking to has been quite patient as I ask questions and one was actually very funny. :D
I have been calling uhaul a lot the last few day as I have been organizing a move with a u box from Havelock ON to Halifax NS just a few days go --- as well as trying to get my dad some storage in Peterborough now. I had spoke to a rep yesterday that told me I could rent a 5x 10x 6 for 84.95/month but if I booked a van for 19.95 /24 hours + $1 environmental fee + .59cents per km that I could get 1 month free of storage. I did the math for the 6months my dad needs the storage and came up with.59 x 67 km x 2 ways(peterborugh to Havelock, then back) 79.06 + (84.95 x 5 months )424.75=503.81. Way better than the other quotes in the $700's--even with taxes and other fees I was pretty sure I had found the right place after comparing other places in town. Boy was I wrong! When I called back just minutes ago. the clerk told me I had it all wrong(but I had written it down yesterday a to be sure when other rep was talkin to me) >:(
I didn't appreciate his tone--then he bypasses any more questions by pressuring me to give my credit card number, so I did that then began to try to figure out why I had been given wrong info-- he just cut me off and told me it was hardly a difference with the deal he was offering me: $125 for a 10 foot truck for 24 hours + 30 miles added no extra charge. As I knew I had 67km both ways, I knew that I'd go over that 30 miles(48km)--so I had more questions. It was starting to get closer to the other places I had been quoted.

I mean what a waste of my time to get wrong info--do all those comparisons and then be told it wasn't what I wanted to choose? I kept trying to talk to him and let him know that it wasn't the deal I though t it was and asked if there were other discounts--but he just kept cutting me off to tell me the deal didn't exist and that it was comparable--instead of letting me finish my real question: can I get any other discounts?--I got flustered and asked to cancel what he had booked right there. I couldn't trust uhaul anymore.

The operator in Donnelly, Idaho was rude and dismissive. Charged me for an extra day (not warranted and required refund), and was willing to charge for "sweeping" that was done. District manager Jason was great, but avoid Donnnelly, Idaho UHaul outlet at ALL cost!!!

JB

This is just outrages. We ordered 3 uboxes from a location at South Cobb Drive and 75 in Atlanta GA. When we arrived, only one ubox was available and we were promised the other two will be available latter in the day. When we brought our ubox back fully loaded, there was no new ubox for us to take home. We wasted an entire day off for a move day and only loaded one ubox. Not only that, but my first ubox was left on a parking lot in from of the store instead of being taken to a storage room that I am paying for. I called customer service several times and nothing was done about my situation. I tried to get an increased insurance on my box and they weren't able to do that either. We drove by the location at 9:30 pm and our box was there with 4 people just hanging out at the lot. Today my husband is calling all morning and nobody is responding to his calls. Please advise on our next step! We have to move today. Our profile is associated with phone no. 770-331-1656

IF I COULD GIVE THIS COMPANY NEGATIVE STARS I WOULD. PAY THE EXTRA MONEY AND USE A DIFFERENT COMPANY FOR UBOX SERVICES. TERRIBLE SET UP. I HAVE NEVER SEEN SUCH HIGH PRICES FOR TERRIBLE CUSTOMER SERVICE FROM THEM AND THEIR MANAGERS. FOR SUCH A LARGE COMPANY THEY ARE TERRIBLE.

Several years ago I bought a 2006 gmc box truck from uhaul for $7,500.00 A few months ago the driver side mirror got broken. Since that time I have been to all the dealers in Newark, and Wilmington Delaware asking if I can buy a replacement mirror. All of the rental dealers wouldn't help me. When I asked where they get their parts if they need them I was told it's none of my business . I even call the corporate office and they were very rude and said they couldn't help . Called fleet maintenance, no help called 10800 go uhaul was hanged up on 3xs After spending that amount of money, it seems uhaul got the money and ran I will never buy another part from uhaul again. Maybe you should read uhaul blogs, I did and there is more negative comments than positive. all point to the same customer service poor, service poor Good by uhaul Hello Penske and Budget

Rented a U-Haul trailer on March 29 2019 to move possessions from Lake Worth Florida to Pardeeville Wisconsin. 25 minutes into our journey the right side tire on the trailer blew out almost causing the driver to lose control. Called U-Haul roadside assistance and 3 hours later someone finally came to change the tire. when we finally reached our destination and started to unload the trailer everything was wet from an apparent leak. when we returned the trailer to U-Haul we informed them of the problems we had with their product. We were told that someone would contact us but so far have not heard from anyone. I have pictures of the damaged tire that I can furnish. We won't know if any or the contents were damaged until all boxes are unpacked. If you have any questions I can be reached at ( 608 ) 429-8165. your attention to this matter is greatly appreciated. William or Kathleen Johnson

We paid for a trailer hitch obtained through Uhaul and they assured us they could install the hitch they do them all the time. Yet they installed us so its not usable since they blocked off the hole for the locking pin and also we are not sure what else they may have damaged yet. We will never ever go to Uhaul again

Because of criminal activities of your thugs employees I am now homeless ,out of my medications and contacts. I filed a police report: DPD-19-00-68371. I am DEMANDING compensation from your company(insurer) for the theft of my personal belongings from the cabin of my rental track and deny doing that while later revealed employees indeed stole my laptop. My phone 206 535-6606 I will provide all details and papers with contract between me and Uhaul. I will not leave like that and will vigorously defend myself including most consequential actions against you

Rented a truck today as I have several times. Showed up to pay was told I have a E Alert. Called to clear it up found out I was associated with someone who owed money. Which I researched the person my self.( I have worked as a private investigator,) I worked and lived in Colorado for the last 17 yrs. The rental was made in Ca on 11/20/2017 per information received by U haul. I was in Mt for thanksgiving the week of 11/20/2017. U haul gave me conflicting statements first we shared a Drivers lisc number, then we shared a credit card then I lived in Pa and shared an address with this person. I took things into my own hand and started to gather information with the personal information provided to me by u haul they emailed me an address a drivers lisc along with this persons name. I never knew u haul could share customers info but lucky for me I was able to research and find out who my associates were. So the address belonged to a woman who was not listed on the rental the person on the rental was a male who was not living at address according to his linked in career he was living in Nd. the woman was living in the state that the rental took place and has been arrested for theft embezzling and drugs and happens to have the same date of birth as me but ten yrs younger. U haul said call the police and file a report I had two officers show up at the address then called u haul corporate office to settle thing they said I don't need to file a report they can clear it up right now. The officers left after being informed u haul will clear it up I then had the clerk try another rental to find out I still had an alert, I called the corporate office shared all the information of my 5 hour day with u haul and playing detective to help clear my name. U haul continued to tell me they know I know the person who owed them money there fore I can not rent from u haul until this person pays their bill or I pay this bill. This was my third day with a new moving company and I had to cancel my move which cost me over $400 and maybe my job. I am tired of being told I know this person or am any way associated with any rental that took place in Ca. I plan on filing a suit against u haul for harassment, refusing services on grounds of discrimination, False Accusations— Defamation of Character marking my file with false statements that had a direct financial loss as well as damage to my reputation and employment. I stated the only person who had been on my account with me is my 19 yr old daughter we have never had lost or stolen cards reported and she has A credit as I do. U haul asked for her name I gave it which is now added to this do not rent to list. Who the hell does u haul think they are???? I have reached out for legal assistance and will continue to clear me and my daughter of this mess not because I will ever give them another dime or would engage in any future service with them but because their actions are unethical, and violation of fair credit reporting act by sharing a third party's information with me and knowingly linking someone to me, shame on u haul for your wrongdoing criminal and civil violations against myself and daughter, and additionally penalizing us for someone's actions. Your company not only discriminates but tries to get people with money and credit to pay for other bills.
You always have my phone verified at the counter
You always take a picture of my id
You always verify my credit card with my id
You always send me a reservation email
You have no phone record to me or email reservation to my email or any charges on this date or around this date disputed or excepted I suggest you pull your camera and signatures and compare id and email to where this transaction took place and what the person looked like and clear this up go after the people who owe you money not your good paying customers. Ps I have explained to our corporate office the mess we are currently contracted with budget and ryder with corporate accounts and I will use them from this point forward, I no now why you are not on our list and will never be.. please do not rent u haul...….

WARNING WARNING .. Don't go to uhaul for any installations they have no clue of what they are doing !!!!! 2017 jeep all I needed was a hitch install simple right not with these fools messed up the install and wiring so bad had to bring it to trailer city to redo it all ..I read the reviews I was warned but trusted the uhaul name enough to move forward BAD MOVE ON MY PART .. I called several times brought it back to them NOTHING ..YOU BEEN WARNED

Jan. 7, 2019
The following was my original reservation that I placed Jan. 1, 2019. I placed a call to the 88 Storage & More just to make sure I was not going to have any problems getting a truck. I found out that the business at the Clarkson location was closing their U-Haul and I could not get a truck there. The business owner also told me that they had never had trucks at their location only trailers. She did tell me that there had been trucks sitting right down the road from where I live in Leitchfield, (about 5 miles from the Clarkson location) all summer and as far as she knew that they had not been used. I immediately called U-Haul and explained to them what was told to me and the reservation specialist told me it would be okay, that someone from scheduling would call me at my number 270-589-7780, on Sunday, to confirm where to pick up the truck and that she would make note of the trucks in Leitchfield area which was at the location of Woosley Outfitters, Annetta Rd, Leitchfield KY.

Saturday Jan. 5, I received an email with the information below to pick up the truck at the Clarkson location. I call U-Haul and explained the situation to them. After talking to about two different departments they said again, it's okay, I am to pick up the truck at Woosley Outfitters, Annetta Rd., Leitchfield Ky. The store would be CLOSED but I could check in on my phone and It would tell me what to do and where I could get my key. After I hung up I found out someone had called my husband's phone number which had nothing to do with this transaction. I thought why did someone call my husbands number that is strange. (more confusion)

This morning we were at Woosley Outfitters 1314 Annetta Rd, Leitchfield KY 42754 at 10:00 a.m. to pick up the truck. My son starts the check in process, I pay for the truck and then it won't let us finish picking up the truck. I call customer service. She tries to tell me that my reservation has been canceled. I told her that it should not have been, that I didn't cancel it. Then she said it was canceled in August. I said NO it was not I had just reserved it a couple of days ago. After being on hold a number of times she couldn't figure out what the problem was so she told me I was going to have to make another reservation. She transferred me to reservations. This lady said it was because my son had signed in as the driver and that we needed to start the whole process over again. I told her I had already paid. She said it would be okay. So we started the whole process again. Didn't work, Woosley Outfitter's wouldn't come up as a location. She said to keep trying and then she said that we needed to down load the app and try it that way. We were getting very frustrated by this time. We down loaded the app tried again and still no Woosley Outfitters. After being on hold a number of times she then transferred me to transportation. He looked at it and immediately saw the problem. Someone had typed in 10 p.m instead of 10 a.m. We were able to get in and finish checking in. No problem. He told me that he would make notes about it in the system.

I tell you all this to say: It took an hour an half to do all that, from 10 to 11:30. We sit next to the moving truck on the phone with U-haul. Ridiculous! We still had to move and we were trying to get it done before it started raining. This caused a lot of stress for us and I feel that even though this was a mistake it would be really nice to be compensated for our time and trouble. Also I believe I was charged for 6 blankets that I didn't get. They were in the original order from 88 storage & More and & do not think they were ever taken off. He is unloading the truck today in St. Louis. I'm really hoping that there is no problem with the drop off.

I, April Green, placed the original order and my son, Shane Thurston was the driver. I hope to hear from you soon.

Many times user of U-haul,
April Green

I rented a truck and van to move my family's belongings. We had an issue with the landlord 2go made it impossible to move our things out of the house. Cops called everyday we had a chance to move out stuff. So much so that even when we wherent there they where called and would check at my job to see if I was there. Which led to me being let go from that job. I talked to the gentleman we had rented the truck from and he gave me a number to contact to someone in uhaul customer service named Christy . When we called she was off that day and talked to a women named Heather I belive was her name. I told her what was going g on and she told me she would have another manager call me that day to discuss options. Never heard from anyone and she said everything should be alright thought to just take care of our move and return the vehicles as soon as possible. About a week later my phone was cut off due to lack funds. But they have my email and never contacted me again except to deliver recipe. Well one morning we wake up and the van is gone with put belongings in it. And it was uhaul recovering there vhehicl is what we where told and good luck finding our stuff.and then hung up on. Unbelievable right. Well it get even better from there. After several hours of calling and get the run around my eidr finally gets ahold of a women named Denis. She tells my wife if we get the trailer back to you on that day the guy we rented if from we will be able t9 get our things back. That the gentleman will be able to tell us where we can recover our belongings. When we talk to the gentleman which was a lot more helpful then any other person I have yet to talk to from anyone uhaul he tells me he has no idea that he has nothing to do with it that it's all uhaul. He says he doesn't even want us to get into any trouble that y'all are press him about it. That we have stayed in touch and expl situation and he gets it. So we try and reach Dave again but instead talk to a disrespectful rude man named Dave. Who instead of wanting to help is and resolve the issue at hand wanted to disrespected us and not help. Finally after hours of waiting he says he's at the place we dropped the truck off at and we can get just a suit case and a purse of my wife. When we get there I ask him if he can explain a recipe I have but of course he doesn't understand it ether and instead goes back to his insults and rude behavior and snatches the recipe out of my hand and trays to scratch out the number of rental periods. So we have the law come over and he's says he can't really do anything that we should try and co tact uhaul that that guy wasn't really uhaul just a contractor. If that's true he's really making uhaul look bad acting the way he did bring so rude and disrespectful. When I was explaining what was going in he just acting like he wasn't losing and told me he didn't care. We have tried several time since then to get ahold of someone to try and get out belongings. Ee still jave clothes and medication and other belongings that where on the van. I know I owe them some money but it doesnt mean they can steal my things. They came to the house and took the van with it ever contacting me or saying anything about what was gonna on. Last time I talked to someone they said it was ok they understood. Now they have several of my items including two granite counter tops that'll dont belong to me that where my grandma I was supposed to deliver to my her. The peo pl me I've talked to so far have been nothing but rude and disrespectful. Havent been any help. There contracts says they will work with us and come to a solution. Not take your belongings and hold it for ransome. After over charging you and not being able to explain why they decide to act how they did with not ever even trying to contact me.

My lawyer and I have been trying to get a hold of the UHaul by sending them a letter in September then again for 2nd attempt on November 2nd. Nobody ever cares enough to reply to the letter. What happened to hear customers' complaints and try to work it out with them. It is the worst experience I ever get. I am not able to attach the letter. Please email me to send you an attachment letter. Thanks.

I ha a hitch installed on the 2nd week of July. when he installed it he did something to my muffler that made it sound like it had a leak when getting on the interstate and going up hills. I took it back to them and he did not dispute the fact that it was not like that before I brought it to them. he said take it to their regular guy down at quality exaust. I have lived here for 38 years and quality exaust is where you go when you cant afford to take it anyplace better. against my will I took it to them. they put it on a rack and said that there were no leaks but said he didn't have time to drive it to hear the loud gurgle it was doing. so I went back down to uhaul and told them what they said. they then told me to have it fixed by whomever can fix it and bring them the bill, and that was why they had insurance. I have 3 kids and am having very much difficulty paying for this as everytime I try to get the money together something happens with the kids or something else that I have to use my money on. it has been 3 months and I am afraid that this is tearing up my engine by burning up my 0 rings if I don't get it fixed. please let me know what you want me to do before this destroys my only car that I use for my family.
304-395-3541

THEY SUCK

I RENTED A TRAILER 6X12 FROM MARGATE FL TO OCALA FL THE CHARGE WAS $339.00 PLUS TAX NOW IF I RENT THE SAME TRAILER FROM OCALA,FL TO MARGATE,FL THE CHARGE IS $71.00 PLUS TAX IT DOESN'T SEEM RIGHT I CALLED U-HAUL SPOKE TO CUSTOMER SERVICE THE LADY ON THE PHONE COULDN'T EXPLAIN WHY THE DIFFERENCE IN PRICE SAME EQUIPMENT SAME DISTANCE SOMETHING WRONG HERE.

I own a used furniture and decor shoppe in Valparaiso, Indiana. I rent 3-4 trucks a month depending on our needs. The last 2 rentals have been the biggest problems! I don't understand why they will take your reservation if they don't have the truck in that facility!!!! This past weekend we drove over 5 hours to move our son. Then we find out on the way there, that we need to drive over an hour out of our way to get the truck! REALLY?? If you didn't have the truck, why did you take the reservation??? We were standing there when the gal made the reservation and specifically told them that we needed a truck in Carbondale because we were driving over 5 hours already. I spoke with them on the phone and they assured me that everything was fine. The week before I rented a truck for the shoppe to deliver furniture. I got to the dealership in Gary and was told I will need to call corporate because I don't have your reservation. I spoke with traffic/corporate and they explained that there was nothing they could do, and if i wanted a truck, i would need to travel to Highland! I told them that I was never contacted about the change and they had ALL morning to call and let me know before i went to Gary. Corporate explained that there was not a problem giving me extra miles!!! What about all the gas that I'm paying for the truck and my car in all those extra miles?? Not happy with the way i was treated by corporate!! Woman I spoke with was very matter of fact, like this happens all the time! After reading reviews, I'm very unhappy with the way I was treated. The only nice U-Haul employee was in Illinois where we traveled over an hour to pick up the truck. I would appreciate a phone call to explain why all this happened. Lindz Kartje 260-348-2619

Eric Shirley @ Hwy 80 E. Pearl,Ms. is a liar and got rude when I sent an email stating I didn’t owe for the previous month. After contacting him via phone and in person (June) I was told on those occasions I would be in the clear. Prior to moving (May) there was an issue paying via online. I went inside and told him I was planning to move for the month of June and what did I need to do. He told me just pay for that month and let them know I have moved and I would be in the clear. Once I moved, I mentioned the locks. I told him I wasn’t sure if the lock was locked on there or not ... I didn’t remember being the last person out. Since my items were gone I do remember leaving the lock but not locking the unit (via in person and phone) He told me not to worry about it and that he would take care of it. He cracked a joke about him recognizing my number because I always called if I had a question. So, I moved the 1st part of June (PAID) . Now, I’m getting billed. I was told he had to wait until that month cleared that I actually rented to clear out. That I was good. I had nothing to worry about. I get an email stating I’m late. I responded that the issue was discussed. However, I noted this was my 3rd attempt and my next step would be corporate. So, I get a RUDE call about the lock being on the storage. He was demanding his money but he needed the lock off. I said well you told me you would take care of it and not worry about it! He denied everything. Basically, tried to belittle me saying he couldn’t sell it to anyone else. He talked about losing money and how irrational of me to leave it lock. If I’m in the wrong, fine. I get it. However, it’s a way to talk to people.His whole attitude change from the person that I had been dealing with the entire time of using the storage.

My issue is I shouldn’t have to pay if he ( Mgr) agreed that everything would be taken care of. I constantly called and went in the store. Also, he told me to get the lock off and to let him know when I do so. As rude and mean as he was I don’t feel safe to go to the store nor my storage unit. I’m afraid of retaliation or being approached in a negative demeanor of some sort whether it’s by police or him. I’m an African American female. Therefore, I don’t want to jeapordize my freedom by a misunderstanding at the hands of someone who lied and manipulated me to get more money. When I could’ve paid and followed specific instructions and been completely over with. Not for the process to be dragged out to drained more money. Again, if I’m at fault I get it. However, as a manager I took his word for it. Considering, he wasn’t just a regular clerk. He had a genuine attitude whenever I had to deal with him. The way our society is set up. Everyone feels the need to be rude or demanding because of power and color. It’s totally not right and very distasteful!

#1054

This is my second written complaint and one phone contact assuring me that I would hear from someone within 48 to 72 hours. That was weand I'm still waiting. Here's the problem. We rented a truck on June 10, 2018 from your store at 99 Westbank Expressway, Harvey,70053. I checked the fuel on the chart and was satisfied that all was okay. I put about 20 miles on the truck and turned it in to the above store and deposited the keys in the night drop. Prior to this , I fueled the vehicle with 5.016 gallos of gas. The next day I received a final invoice and included in this was a charge of $17.50 for EZfuel. I immediately called them and explained to a party identifying himself as the manager. Well , I got no where with this overwhelming party who was totally nasty. I am requesting a refund in the amount of $17.50 ; otherwise I intend to go forward with this until resolved. Contact me at
504-231-6415 or wjl607@gmail.com. Thanks Warren, July 19 , 2018.

I just had the electrical harness for hooking up trailers installed at the New Port Richey U haul store an I have not been this put out and mad in a long time. I called on 07/09/18 for a a 2pm install on 07/10/18. Joshua (reservations clerk ) assured me that the job was an hour long since I already had the hitch assembly. I stressed the point that I had to go by the VA by ,3:30pm for an appointment that I could not miss as it was concerning the high blood pressure levels I had been experiencing. Fast forward! I get to the appointment early but the tech is 38 minutes late. I have Vanessa (clerk) ask him,before he starts if he can finish in an hour? No problem he say, maybe even sooner. There was an older guy there that thought since his appointment was at 2:30 pm that his car should be worked on before a 2 pm job for some reason. Well the 1 hour job turned into 3 1/2+ hours an what I came to discern was that they actually worked on the older guys car first even though I had a earlier time slot an was already put out 50 minutes. I called the store mgr an he was useless. There is too much about all this that I can't even document because it's the same old crap going on an I am sick of going there. But I will never, ever.. use uhaul again, anywhere! I will make sure no one I know uses them even if I have to rent a competeters equipment to keep money out of there hands. I am waging a campaign a gainst uhaul from this day forward. They don't think we have any power, but it all adds up. All our little voices can echo like thunder when we are together. I will find others that have been wronged an we will see what we can get done. This is the last straw. They take your money an treat you like they're doing you a favo now get out of my store! The customer is always right an all companies that forget that eventually stop being companies. Uhauls competition just got a friend in me an mine. All they needed to do was acted like they cared. Now they'll see how much the little guy is truly worth when their revenue starts drying up. The customer is the boss. Don't believe that? Keep disrespecting the boss an see what happens?!!

Helped a friend move their parents, I had many boxes from helping with another friends move, but we bought 20 more boxes. The family already had boxes, so we ended with 14 boxes not used. When we went to return the boxes, the U-Haul office demanded the paper receipt to buy back boxes. We showed them the phone record listing the store, date and the amount. They required the contract number from the sale or they could do nothing.
They clearly had no interest in helping us and offered no other options except store credit. We had considered buying boxes at Wal-Mart. Now we wish we had bought from a company that understands customer service.

YOU CLOSED THIS COMPLAINT OUT AND IT WAS NOT RESOLVED YOU TOLD ME TO CONTACT COLLECTIONS IN REFERENCE TO THIS AND THATS WHAT I DID IF YOU ALREADY KNEW THAT YOU WOULD BE HANDLING THIS ISSUE BEFORE YOU SENT ME TO COLLECTIONS YOU SHOULD OF SAID THAT INSTEAD OF GIVING ME THE RUN AROUND. THIS COLLECTION FEE IS A RIP OFF BECAUSE JUST LIKE YOU WAITED TO COLLECT THE 14 AND SOME ODD DOLLARS TO ADD THE COLLECTION FEE. WHY DIDNT YOU RUN THE CARD THE DAY YOU SEEN IT WAS OVER THE DEPOSIT? I WOULD OF EASILY RATHER PAID THE 14.00 THAN TO BE CHARGED AN ADDITIONAL $30.00 TO RUN MY CARD. IT WASNT A COLLECTION YOU DIDNT DO ANYTHING EXCEPT RUN THE SAME CARD THAT WAS ON FILE TO RESERVE THE TRUCK. THE SAME CARD THAT WAS NOT TO BE CHARGED ACCORDING TO THE WEBSITE. IT WAS ONLY TO RESERVE THE TRUCK. I DID NOT GIVE PERMISSION TO RUN MY CARD. IF YOU THINK THIS IS GREAT CUSTOMER SERVICE RIPPING CUSTOMERS OFF FOR COLLECTION FEES. I ALREADY KNEW THIS WOULD BE AND ISSUE WHEN YOU WANTED TO ARGUE WITH ME IN PREVIOUS EMAIL ABOUT THE FEE. IN YOUR MIND TELL ME WHO WOULD WANT A $30.00 FEE FOR $14.00. like I TOLD THE REPRESENATIVE. I WAS MOVING IT WAS A LOT GOING ON AND I DIDNT CHECK MY EMAIL TIL AFTER THE FEE WAS CHARGED AND IF YOU WANT TO CONTINUE TO BE NASTY AND CHARGE ME THATS FINE BUT I WILL NOT BE SILENT IN THIS MATTER. I HAVE RENTED FROM UHAUL PLENTY OF TIME JUST NOT THAT LOCATION AND I HAVE NEVER HAD ANY ISSUES THAT COULDNT BE RESOLVED WITH A SOLUTION I WASNT HAPPY WITH. THE DECISION TO ONLY RUN MY CARD THE DAY THE FEES WERE CHARGED IS WRONG.I FEEL ITS UNFAIR AND YOU ARE JUST UNREASONABLE.WHEN YOU RAN MY CARD IT WAS NOT DECLINED YOU DIDNT HAVE TO KEEP TRYING TO REACH ME BUT YOU CHARGE ME $30.00 TO RUN MY CARD WHEN YOU WERE NOT AUTHORIZED.

THANK YOU
my conversation with v.Harris

number one

seymour

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Truck charge

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Vinson Harris

Jul 31

You must contact collections about this. Why didn't you come and pay the diff...

sheila overton <overtonsheila@gmail.com>

Jul 31

to Vinson

First off I don't have my email and to my phone I have to go and retrieve them...I was moving I wasn't thinking about that I truly forgot...but why didn't they run the card still if I had called it would have been collected still.yoi telling me who to contact but you didn't give me the information Mr.Harris...since you are such a customer service type of guy???!!

Vinson Harris

Jul 31

to me

(800)528-0463 Not to argue, but my point is is that you left a $100 deposit which mean that you will either have change or a balance due. This usually means you will have to contact the location.

When we got to the U-Haul business on Reiner at in Seattle there was a lady yelling at me to move my truck. She works there and she is a terrible person. No one deserves to be treated like this. Everyone in the store was super rude and no help. I spent the whole morning looking for the store to be treated the way my family and was treated.

My Sequoia broke down on highway and I Specifically asked for it to be towed to the dealership in Fredericksburg, VA. That was my worst mistake ever!!! I paid the 175.00 to have it towed there and then rented a car to go on to a funeral. The service person that worked with me called my phone and informed me I needed a engine and timing belt. This would cost 5300.00 plus dollars and vehicle will be done in 10 days. I call back and say Don't fix it I will get it home and have it fixed at home and then I am told we will not help you load vehicle or help you in any way so contact the tow company again due to liability reason. Also if you do not have the car back by Monday at 7 am you are going to get charged regular rates and not the dealer rates.

So I rent a uhaul truck and trailer and pay for my rental for 3 days. I drive the truck to Ny with my Sequoia on the back. I get home turn vehicle in to get repaired and it only needs a timing belt. I am out another tow truck fee, and uhaul and trailer to bring vehicle back. I could have used all of that money to get vehicle fixed at Fredericksburg. I tried to reach Gm several times and he only called back once and left message. I talked with mgr of service dept and he said we will not reimburse you for anything it is like being wrong? I then talk to a Mr Smith there and he says that a Toyota with over 200,000 is not worth fixing. Wow this is from someone who works there. Well this is nice to know! I have on my phone where service person says I Have to have engine and timing belt. I didn't need an engine.

Never will I go there again ...I write you, yelp next and then letter to editor.

U-Haul is a decent company and the customer service is pretty good. However, I have one huge (major) complaint about this company. They charge you per mile! The $19.99 and $29.99 ads are a total bait and switch. I wish that wasn't the case. I have rented many times from U-Haul and each time the mileage ads up to a lot of wasted money.