Contact UPS Corporate

Called customer service because they couldn't deliver a package, citing "incomplete address'. However, the call representative confirmed that the address was complete based on what was on the label and what I provided. When I asked her if she could tell me the reason for it being undeliverable, she said that it was because the address was incomplete but when I asked again if the address on the label shows up as complete in her system, she said 'yes'. When I asked for options on how I can help to make sure it shows up as complete next time (even though she confirmed it was complete), she hung up on me and marked my package as undeliverable and that no further UPS agents would be able to help so I couldn't even call back to ask for a different representative. What kind of customer treatment is this?

I would like to submit a formal complaint regarding issues and delivery service. I reside in Jefferson Parish in the State of Louisiana. On several occasions UPS delivered packages to my address: 627 Pailet Ave, Harvey, Louisiana and 70058. I contact the customers and informed the delivery. I arranged and scheduled a time to pick up their package. Also, I returned packages with the incorrect address. I am trying to provide pertinent information to resolve this issue. Maybe the staff is not sufficient. More employees are needed for the holidays.

I ordered a couple parts from a company 1 was sent fed ex no problem to my work address. The other was sent ups same address. The delivery driver then attempted delivery at an old residence address and stated we moved. That address was never even used or on the shipping lable to begin with. Ups needs to fire their drivers in kamiah idaho. This is not the first time either.

5 times we called, 4 of the times we were told that the address was incorrect. Now when it was first set up the driver reported that the Co., was closed by the time he had arrived. How can it be right on first attempt but wrong the other 4 times, to top it off to have a CSR hang up on me. I can call it as I see it disgusting and incompetent. I am going to pursue this higher up the chain too. I have lost all respect for UPS.

SENT OUT A NDA PACKAGE 5 DIFFERENT TIMES WAS LATE ALL 5 TIMES.
1Z3Y24090197434713

I called into UPS this morning about my package that's supposed to be delivered today. A representative told me my package will be delivered between 12:45-3:45. It wasn't delivered by 1:30pm so I called into UPS Customer service again and the 2nd representative told me I'll have my package within an hour. Still no package. I called a 3rd time and this time I asked the representative to see if they can let me know how many stops the driver has until my package is delivered. He told me he couldn't do that and it will be delivered by the end of the day today. Everytime I called in each representative gave me a different answer none of them called dispatch as I was requesting to let me know how many stops until my package was delivered. To be honest I'm very feed up UPS this is the first package that had too be delivered thru them and each representative lied to me on several occasions about my package. I'm very turned off by UPS and from now on if I have to get a package thru UPS it's truly going to upset me. I'm very turned off by UPS and I never want any of my future packages delivered thru UPS

Ups you are cohstanly delivering my package to wrong street my address is 6866 Shannon Dr not Rowley Dr I don’t know how the drivers can mistake probably dried and Shannon Drive but they do quite often I don’t think they even look

My pkg was scheduled for delivery on Monday at 5:30 it showed at 7 the driver left a notice. I asked for the pkg to be resent back to my home address and it magically disappeared.

My name is Isaac J Ponder Sr. I had a package that was misdeliverd by UPS. I've called several times and have not received returned call. I was home all day waiting for my package with the front door open. At 3:30ish I received a email stating my package was delivered. I have several ring cameras on my home to prove that my package was never delivered to my home. It was signed for and misdelivered to another address.

been trying to get a pickup waited from 9 am to 10 pm every time we call get a different excuse it will be hare by 7 then 9 then 10 then 11 then next day to find out truck broke down will be there by 7 called again to complain found out that): we weren't set up for a pickup and they sent the packing slip to California without a package ( how stupid is that ) we work 3rd shift 11-7 then what for package between 9-10 then back to work now waiting and hoping it will be picked up today (by 11) so I can go back to work! isn't nice to no there's a trucker driving out there who hasn't slept in 3 days and doesn't do meth and coffee and no-doze isn't working @!$%*? system is gonna kill me!!!

1Z6525780398040420 in Georgia for 4 days,8 hour drive from sender in Georgia to receiver in Florida,makes USPS look like geniuses,I can't imagine an excuse for this.

The lack of service from ups is extraordinary. I am so fed up with them. I waited all day yet again for a package that was almost an hour past delivery time. There is no way for me to know if they are out there other than to wait looking out the window... I finally had to get something done other than wait for them and watched for them with a security camera. If I hadn't have seen him he would have been gone so fast my head would spin. He wasn't really interested in getting me my package at all. I told the driver I had know way of knowing if he was at my house or not. He offered no solution and rudely asked me if I wanted my packages or not. Otherwise he would just take them. I will tell every company I order from that I do not want ups delivery. They are horrible and absolutely nothing happens when they are rude or screw up. The delivery before this one my husband had to drive 58 miles to get our package because the package was not even on the truck. I spoke to a "supervisor" who offered no apology and said we could come and get it or not. He also threw the driver under the bus. Apparently the buck does not stop with anyone at ups. If I was that bad at my job I wouldn't have had one. But apparently crappy work ethic and bad attitudes are all the rage.

7-29 ups didnt not delivery my package, never tried lied and said my street was blocked and it wasnt cause i and my husband were outside installing camera, i called 4 times to have my package delivered, and each time i was lied to first was told it will come back today second it will be here by 5pm then i was told it will be here by end of day and guest what no package, the woman at center who calls the driver said it would be here she lied, i looked at the delivery man in his face as he was eating a sandwich driving down sayers str as he turn and kept going not even stoping in front of my apartment,, usp is the greatest for lying and not delivering packages i have had nothig but problems with them and now my sister has to put off her wedding because here wedding band and his were the packagae that never got delivered, ups needs to be accontible cant even trust none of them

RE: DELIVERY TRUCK DRIVER COMPLAINT - LICENSE PLATE #850112

To Whom It May Concern:

I have had multiple, chronic health conditions/diseases throughout my life (type 1 diabetes, heart failure, fatty liver disease, bipolar disorder, etc). For the most part, I work hard to maintain a positive outlook on life anyway. Sometimes, however, someone will come along who treats me in a less than desirable fashion or is lacking professionalism and I lose my veneer of calm positivity. Unfortunately, this was the case this morning with one of your delivery drivers.

At 11:47 a.m. today, I went to The Summit at Fritz Farm in Lexington, Kentucky to have a nice lunch with my Mom at Grimaldi’s Pizza. I dropped her off at the door while I went to park in the nearby handicap spot, as I am permanently disabled. When I approached the spot, I discovered there was a UPS delivery truck blocking, not only the sole handicap spot that was near Grimaldi’s, but three or four ordinary spots. I was shocked and amazed at the discourtesy of the driver, to block a handicap spot and prevent paying customers from spending money in the nearby stores/restaurants.

As I was still shocked, I noticed the driver at the back of the truck about to move a very heavily loaded dolly/cart. When I mentioned to him that he had blocked the only available handicap spot nearby, his lack of professionalism was appalling to say the least! He raised his voice, said something I could not hear (fortunately), then asked me (with noticeable aggression) if I could see that he was working.

We traded angry words (I had planned to ask him next how long he thought he would be, as I would wait for him to finish; but I never made it that far) for about ten minutes in the middle of the street (he even stopped his delivery long enough to make fun of me for hitting the curb when I parked very far from my destination as he indicated I should).

Please feel free to reach me via the below email address, should you require further information.

Sincerely,

Lana C. Gratzer, CPS
Lana1975KY@gmail.com

The delivery driver had "attempted " to deliver my package which has no instructions for them & if its a item issue i was not informed that i had to b home inorder to accept the package, 2 other packages were delivered earlier this same morning and i wasnt at home to accept thoes this keeps happening its as if im playing russian rouleete with ups & unless special instructiony there should b no reason they can pick and choose wat packages im supposed to kno i am to b home to accept or i dont.

It's very unfortunate how many incompetent workers I had to deal with today. It took 5 different phone calls because your employees thought it's ok to transfer a customer while they're speaking. Very disgusting and unprofessional customer service. So an issue that should have only taken a few minutes to handle took over and hour and multiple phone calls. I created a shipment online at 9:57 am today. Scheduled pickup for the package, when the ups driver arrived to my home he asked where's the label? At this point I'm confused, I double check my email and browser tab. No label was sent to me. Then I'm explaining this to the first representative named Adam and explained that I was not logged into an account when this occurred. He proceeds to ask for my account number then tells me that you need a label for the package after I thoroughly explained what happened. How am I supposed to have a label that was never generated at all? Technology does have errors and malfunction take place. I proceed to ask for a manager he asks why? I state because I clearly am explaining to you the issue and I am constantly repeating myself because you aren't listening to me as though I'm not speaking English or something. Instead of saying hold on he transfers me to a line that's repeating the locations you have while I am speaking. To make matters worse I call back and the next representative I get I explained exactly what he did transferring me while I'm speaking and she does the same exact thing. The fact that your company had no problem taking my funds easily but didn't want to assist with rectifying the situation that was an error on your end is a big problem. All morning time out of my life calling over and over because no one wants to do their job is a joke. Hire better people and retrain them. You know what time my issue was resolved at almost 2pm and I created the shipment in your website at 9:57 am that is extremely alarming and shows a lack of competency in your end. I'm truly drained and disgusted with the mistreatment I received today. I'm pretty sure you can look through your records and see how many times I called because none of your employees can resolve a simple task. I know very well that call centers record calls and you have to advise a customer you're transferring them. Very disgusted. A waste if my day that I can't get back because your employees think transferring customers for shits and giggles because they're too lazy to do their job. What a joke.

I'm tired of my packages being dropped off on the ground beside driveway where it cab be ran over or even stolen .. why is it not being brought to my porch ? This has happened more than once

Sent a package from a local UPS store. The package never arrived because they said the address didn't have an apartment number. It's a law firm!!!! There is no apartment number. On top of that it took almost two weeks to send the documents back to the UPS store from where it was sent. I didn't get a refund, but was told if I wanted my package to arrive the next day, I would have to pay $44.55, which I did because I really needed to get the package to my attorney. The person who took the information and my $$, did not scan it correctly, so it is once again being returned to the UPS store, and it's taking another three days to get it back! I was told I would get my $44.55 back, but I would have to pay another $12.00 to ship it out once again. Say what????!!!!

Moral of the story. Do not use UPS. They are imbeciles!!!

This is the 2nd time I was to receive a package that shows delivered on my porch, but no package is left. Recently I was expecting 3packages from QVC according to your tracking all 3 packages show delivered on 07/08/23 @5:26. I only received 2 packages on that day I looked on my ring camera and you can clearly see the driver walk up with 2 packages. So, my question is the 3rd package that ups is claiming was delivered. Clearly WAS NOT !!! one of 2 things happened your driver prerecorded the stop and only took 2 out of his truck or he intentionally left the 3rd package in is truck for whatever reason...
I have had problems with this driver delivering my packages where he states he left them on my porch and packages are not there. Yes, I get reimbursed for the package but most of the time item is no longer in stock. I would appreciate an explanation as to why this keeps happening???

UPS is an incompetent nightmare. Repeated delivery problems. Wasted all day waiting for them and all evening trying to get past their robot to a human being. Calls dropped, human being unhelpful. I WAS HERE all day. If they can't wait for me to answer the door or use the call box, they could have called me. Repeated problem. Next delivery: three days hence.

Useless to file a dispute!

UPS delivered 1,000 feet from the highway to my house for 22 years. All of a sudden the driver refused and threw packages in the woods and on other property’s not mine for me. The terminal manager told me too bad so sad and would not help at all. We are in out 70s and I can’t lift some of the heavier packages. I wish corporate would straighten out the Midway Ar management and actually serve their customers and not harass

Because they lied I've been waiting for a delivery said it's going to be delivered today at 7:00 p.m. and I go back to look and it says tomorrow and it's already here in Louisville I don't get it UPS ain't nothing but a liar I will never use them again!! Quit lying to your customer UPS and leave for real!!!!

Dear Sir/Madam

OUTSTANDING / PAST DUE $180 REBATE DUE TO ME FOR MY UNDELIVERED PARCEL
___________________________________________________________________
I have persistently followed up for the $180.00 refund due me for an unshipped parcel. I am extremely annoyed with UPS':
1. Poor Customer Service,
2. Lack of listening skills,
3. Lack of follow through
4. Contradictory commitments

I have wasted a huge amount of time on this matter and expect compensation for my efforts. Today I was left on hold for over 40 mins waiting for a supervisor to speak with me and when no one came back on the line I hung up

My parcel left Oshawa, was sent to the Mississauga/Concord location however; Canada Compliance UPS contacted your UPS Oshawa Store requesting they call me to pick up my cash prepaid parcel: Tracking # 1Z84WW896765512323 Shipment ID MA4KPNBKH5C14 as it could not be shipped to Germany or returned to the originating UPS Store#219.

The store provided me with the updated information, stated they could not refund my cash payment for the shipping costs and requested I make an appointment with the Head Office location at 1930 Derry Road East, Mississauga, ON L5S 1E2. Canada. Phone 1 - (905) 362-2044. 1-800-661-6232 or 1-800-742-5877. Having followed through with the instructions, I made an appointment with Head Office to pick up my unshipped parcel the following day and confirmed they would provide me with my cash refund. After my 3 hour drive from Oshawa to Mississauga I provided my ID, signed for the release of my parcel and requested my refund. They then informed me they had failed to process the refund paperwork but assured me it would be done in 3 days and I could pick it up at Store#219. Again Head Office failed to process my refund. I have repeatedly followed up with the store and Head Office for my refund.

UPS Store#219 advised me cash payment refunds for undelivered parcels cannot be provided at the Store level. This must go through Head Office as cash payments are e-transferred nightly to them. UPS Store#219 sent an inquiry and assured me Head Office would immediately process my refund at the time I picked up my parcel. I returned to the store after picking up my unshipped parcel and informed them Head Office failed to provide me with my refund but they had assured me it would be processed in 3 days. I returned to the Store#219 three (3) days later to find my refund had not been processed again. The Store sent an email requesting my refund.

I have followed up with both Head Office and the Store on several occasions since that time for my refund, have requested my dispute be escalated to a manager however; no one has gotten back to me and I was also left on hold for 44 minutes waiting to speak to a supervisor/manager. No one picked up the call transfer. I have been given various excuses during my numerous store visits and phone calls with the latest being UPS has refused to refund my payment.

1. Stores do not have funds on hand to deal with refunds.
(Yet they have a daily cash float for day to day business requirements.)

2. Stores are not authorized to refund cash shipping expenses. They are e-transferred daily to Head Office and must be refunded back to the Store who in turn contact and refund the customer.

3. Head office handle refunds and rebate cheques are sent to the customers' address.

4. Head Office makes false commitments to both customers and stores which create numerous complaints. These are never resolved

5. Head office fails to follow through written policy and procedures.

Today I called head office to once again request my refund. I have spoken to various Customer Service Reps and one who said she could not see a file for me on the system and knew nothing about what was being done. I challenged her stating; while my file may not appear on her current screen; it is on another which she could locate using the tracking#. Upon delivering this information she was able to locate it, read aloud the full content of the dispute verbatim and then inform me nothing had been processed. Being annoyed I informed her I had listened to her previous false information and was upset with what appeared to be lies and/or unwillingness to provide customer service. I requested my call to be transferred to a Manager or VP. I was transferred to Desiree, a supervisor. I reinterated my request was to speak to either a Manager or a VP. She informed me while she could not directly transfer me to a specific District Manager she could forward me to the queue whereby I could escalate my issue. She also stated while this dispute was not normally handled by her department; she did have the authority to issue my full $180.00 credit. In closing I confirmed $180 would be refunded to me and she confirmed; but then stated a refund less shipping costs from Oshawa to Mississauga would be forwarded to Store 219 and would be ready for my pick up June 1, 2023. I corrected her stating the agreement she had made was to provide me with a $180.00 refund. I had spent several hours attempting to resolve this matter and required compensation for my time and efforts. Desiree agreed and confirmed $180.00 would be sent.

I was contacted by Store #219 about an hour after my conversation and agreement with Desiree. They informed me Desiree had forwarded an email stating she would forward a rebate less Oshawa to Mississauga shipping costs. Once again, this is contradictory to our agreement and I informed the Store of this. They have sent an email to Head Office in attempts to resolve this matter. I have received no email or call from your Head Office and since that time Store#219 has informed me UPS is refusing to refund me my money.

You did not provide the service I paid for therefor you are legally required to refund my $180.00. I am prepared to litigate and contact the press regarding this decision.

Jeannette LaCroix

I'd rate them a negative number if I could. UPS damaged a piece of artwork I was shipping to an auction house. Delivered 5/16/23 I tried to file a claim and everything said to do it online, but the website wouldn't accept the claim and said to call. So I call and the phone system says you have to enter claim online and won't for any reason connect to a live agent. I tried again the next day with the same result. Eventually I spoofed the chat feature on the website to get a live agent but they said I had to speak to the "Damage Department" and call back the next day. No actual customer service like an apology or let me make a note in your account and have them call you, no to next day I'm back to spoofing my way through the chatbot and an agent takes down my info and files a claim on 5/19/23, but when I get the email confirmation UPS is looking into the problem a few hours later they've filed it as a lost package not damaged. I email UPS to correct this and on 5/22/23 UPS just cancels the claim saying the package was delivered! I told the agent several times and tried to get UPS to acknowledge it was damaged! and instead of forwarding my information the appropriate department they just cancel! Great service, NOT!
I go through the hoops of reaching a live agent again and finally get connected to the correct "damage department" and finally get a claim going on 5/22/23 but now UPS sends a list of photos to take that runs about a mile long and wants to inspect the original shipment packaging.
I've shipped a few hundred ebay packages since the start of the pandemic and unfortunately the 2 or 3 had issues like being lost or damaged. Neither FEDEX nor USPS even wanted photos let alone to inspect the packaging and guess what they had decent customer service. USPS for as much as people complain are actually quite responsive. Anyways back to UPS and my claim. It's been a week of runaround and the auction house has disposed of the original packaging and now UPS is denying my claim because of that. No apology. No understanding that their crappy system designed to deny customer claims took a week to navigate and that's why the packaging is gone. No listening at all. UPS destroyed my minimum $700 (insured value) artwork and charged me $100 to do so and they won't tkae any responsibility.
Beware of shipping with UPS! I'll never use them again.

Horrible customer service from investigations department repeatedly. Always getting cut off & talked to in a condescending tone & have no understanding or empathy for customers regarding issues they’re calling about.

I sent a package out on April 8th with an ups label in a usps box and handed the package to the driver. The package is lost and it was my iPad. I have a claim but I am being told the iPad is lost. I have given serial number and model number. If the iPad is lost I want a refund for the full amount of the iPad. It should not take over a month for a resolution. Every-time I call or speak to someone they just say a claim was opened. But still I have no iPad. I am very disappointed with ups that there seems to be no sense of urgency. I have sent 4 emails with the info request and I can send copy of receipt if needed. But I want the matter resolved. Also I had another package picked up with this package and that packages was delivered.

What a shame? Now this is bad. I bought it online and they will ship with your company. I saw the moment on Friday, May 12, 23, and nothing has happened since. So they assume it was on Wednesday I tracked on Monday and Tuesday no one worked or ? Forgot to scan? So I tried contacting live chat or phone and they said they were not sure they would leave a different location. They said it will ship on Wednesday and there is no update on the tracking list. This is horrible. If the customer wants to know the whereabouts, they will keep saying that. This is dissatisfaction with the customer. They think ups workers don't work for customers and I know they are off on weekends. They need to be updated, otherwise it's vague to the customer, it's weird to the customer, it doesn't make any sense. Please provide people with the right work in the right way. It is time to improve

My package is 7 days late, nobody knows where or what is going on, I've called,,, e-mailed done everything I could to try and get my order,,, this is bull crap,, I guess someone messed up the address is what I get,, I want it straightened out or my $173. oo back. I don't think that's to much to ask, thks

A friend shipped me 3 boxes from Longmont, Colorado on Wednesday, May 3. The tracking number was 1Z800X210322477396.
The delivery address was 3726 Maybelle Ave., Apt. 3, Oakland, CA 94619. The delivery date was supposed to be 5/8.

The deadline came and went; I had not been given tracking information, but the woman who sent me the boxes checked and sent the following attached information:

It is an out-and-out lie: first, both I and my roommate were home all day until 8:00 pm: no one buzzed the door. This is a small apartment building, and typically, if the intended recipient doesn't respond, a delivery person buzzes other units and someone lets them in. But plenty of times, UPS, USPS, and Amazon packages are simply left on the front porch. No packages were left anywhere. But I know delivery was not attempted because no message was left on the door, which is what happens if a delivery attempt was made. HAD I NOT CHECKED WITH THE PERSON WHO SENT ME THE PACKAGES, I WOULDN'T HAVE KNOWN THAT AN "ATTEMPT" WAS MADE. This suggests very strongly to me that no one bothered to even try to deliver the packages, nor to contact me AT ALL.

When today I picked up the 2 (out of 3) packages shipped, and mentioned to the woman at the UPS Access Point, she said she's been hearing the same complaint over and over. No one even tries to deliver the packages, and doesn't leave the message saying what's happened, where the packages are, and how the recipient can claim them. Then I returned home to find the 3rd package delivered (it was inside the building, meaning that the driver had buzzed one of the apartments and someone let them in so they could leave the package--which is what should have happened before. No mention of the other two packages.

To make matters worse, there is no way whatsoever to talk to a customer service representative. No matter what phone number I dialed, I was shunted over to the 800 number and its stupid, useless voicemail system. I dutifully followed all the prompts, only to be denied the opportunity to speak to a a live human being. For the record, I tried multiple numbers, including what was given as the UPS corporate office.

This is all so absolutely unacceptable.

I expect to hear from someone to figure out how this can be made right.

I paid $19.95 for "overnight" shipping on medication for my dog, who is in pain. Last night and this morning, the UPS website said that it would arrive today between 11:45 and 2:45. At 2:30 that changed to "delivery tomorrow", meanwhile my dog remains in pain, and I just got RIPPED OFF for $19.95. At the LEAST, they owe my an apology and a refund, but at this point I'll be happy just to get my package. No wonder people keep beating their drivers up. This is INSANE.
Maybe I should just let my dog out when the driver is on my porch. That would be fun to watch. Ain't payback a For the record, he's a German Shepherd...

I customize my delivery to all deliveries be dropped at CVS I wanted to return the item that was going to be shipped to me I was told to write a letter saying why with the company's name my name and give it to CVS to get to the driver my package was delivered on my porch I screamed and yelled at the driver he just kept going I called customer service the guy told me that he was going to regenerate a new tracking number and have the driver come back knock on the door and pick the package up that didn't happen so now I'm stuck with this package that I don't need and I'm out 53 that I think UPS should refund me

Dear UPS Customer Service,

I am writing to express my disappointment with the delivery of my recent package. The tracking information shows that the package was supposed to be delivered on March 29, but as of today, March 30, it has yet to arrive. And your costumer service told me it will not arrive anytime soon.

This delay has caused me significant inconvenience as I was expecting this package to arrive on time. I have tried to contact UPS to inquire about the status of my package, but I have not received any satisfactory response.

Due to the prolonged delay and lack of communication, I would like to request a refund of $250, which is the value of the goods that were inside the package. I believe that this is a reasonable request given the inconvenience and frustration that I have experienced as a result of this delay.

I hope that UPS will take the necessary steps to address this issue and ensure that such delays do not happen in the future. I would appreciate a prompt response from UPS regarding my request for a refund.

Thank you for your attention to this matter.

Sincerely,
Weixin

This Candice Lewis I’m in New Jersey, I had the single WORST experience of my life with UPS despite using them over 25 years. They lost my $330 Ebay package for the customer At the Monroe Twp ups center! Despite 8 documents proving the worth of the electronic device, screen protectors and case and $55.68 check for next day air, UPS is gonna only give me $100!!!!
I was selling two items, one a device that is only $100. I accidentally put $100 on the Razer Edge gaming handheld manual label for the UPS man to pick up. So, UPS customer service and claims doesn’t care that I lost a source of income and HAD TO sell this electronic item to get food for me and my cat! UPS not only LOST my package for my eBay customer, but they want to send me a paper check that will take 10 days to get to me!!!!!! I had to give my eBay customer a refund of $330 that I was supposed to get had the NEXT DAY AIR package arrived on time! So UPS has COST ME MONEY, TIME AND STRESS!!!!!
I will NEVER use UPS again and I advise others never to either!! Customer service didn’t help me at all. Other places will at least meet you in the middle but NOT UPS!!! I’m writing an email to CORPORATE because they won’t return my money that is rightfully mine and my $$55.58 check they don’t even include in my refund!!! I have every single proof I gave them and a picture of the items, and check!!!! I’m so angry!! !! They stole my $330 and $55.68!!

Claim Number 4734302101A, and Shipper Number 66T8J6.

J4578934273 Tracking

I also tried to corporate but only got customer service not the CEO. I’m thinking of filing a police report!!

I am sending packages from the UPS store in Clermont Fl, Kings Ridge, the last 4 packages I sent to my son in NY were destroyed by the time they reached him, 4 IN A ROW!!! the last package I sent I told them there was glass in the package which the way I bubble wrapped it the items should have never been broke, I told the guy 3 times about the glass and asked for a fragile sticker which he did not put on, You want all this information to file a claim, instead of that, for the money people pay to ship packages just do your job and get the package to the customer in one piece, I do not even know how your drivers can put a destroyed package on someone’s porch, your job is to deliver packages, just do it right and tell who ever is throwing these packages around and destroying them to do there job right, would you want to receive a destroyed package? it is ridiculous, I will find another shipping company that care about how they do there job, because UPS does not care how they deliver a package

As a subscriber to UPS choice, my requests to change a delivery date have been routinely ignored, as with 1Z52E3Y40333563073. I never told the driver that I didn't order the item as claimed on your website. Someone is clearly not doing their job and lying to cover it up !!! Instead of honoring my request they sent the package back to the shipper!!! 610 (544)1893 (home) 610 (299)1551 (cell).

Who can I talk to about the stress for these two days I had suffered? Still I don't know about my package. My mistake was to trust you guys for what you guys told me, and that's what I did? You guys told me it's going to be delivered yesterday. I believed that. However, I called to find out what happened. I was told that my package would be in the truck today. However, it was more of the worst experience ever I had in my life. All of the agents, managers, and supervisors were giving false information, which led to me that UPS store at Maspeth. I didn't go to that store expecting that kind of behavior. When no one knows the correct information, they should not mislead customer and waste their time for nothing. I told them I would be at home on Thursday and friday clearly that's when they should deliver my package. I was told they held my package at that store. Stores manager said they don't have my package and don't want to talk to their own company's staff to help the customer. I have to go and call here and there just to get my one package.

I need an explanation for this kind of service. Every time, I have to call UPS since I don't see any updates online. I believed in what they gave me the information that was my mistake. The attached picture is the manager of that store at counter.
I have to take cab to that store and waste my money to come without my package.

Not receiving packsges when says delivered. Not able to get refund from seller or UPS. Has happened twice within a 7 month period.

I placed an order on February 26, 2023 the package has been stuck in Mesquite, Texas since March 7, 2023. It is a very small package. I can't get to a person to find out the problem. I need this part yesterday. How do you get to a person to help you? The automated system does not help you at all. I will ship fed ex from now. I need someone to call me at 979-292-4596 and let me know why this package is stuck in Mesquite Texas.

False tracking . States packages delivered that aren’t

Pay for upgrades from SurePost to ground and get double billed and it still goes to the USPS instead of ground (and you get double billed for the upgrade, to boot)

Useless customer service reps on messenger (they follow their scripts well, but the system itself is broken)

The automated systems simply don’t work

Package lost. Customer service is lousy! Called several times, sent emails, file the claim, Facebook messenger, live chat, tried everything and nobody actually is taking ownership to help investigate the case.

For several weeks my almost daily deliveries have been left at my mailbox on the public road,about 50 ft down a private road from my home . This includes deliveries requiring a signature . We have filed complaints ,to no avail. There are days when i must drive down to my mailbox because the number of size of the delivery is to large for me to Cary it home Today a delivery ,requiring a signature ,was left at the mailbox again . We have no way to deal with this .our neighbors on the same private road seem to get their deliveries to their front steps . I dont know what to do to correct this

Why don't your drivers look at the special instructions when items are shipped?

I've had so many problems trying to get packages to my Son from Eugene to Colorado Springs.

I have called customer service so many times it's ridiculous. I could have delivered the package by driving it myself by now. And this isn't the only shipment I've had problems with.

I'm ready to have the package sent back to me and use FedEx.......

You guys have to do better.

I got my package from macys, but when I got it, it was open halfway at the top and at the bottom it was completely open. I opened up the shoe box, it was open the paper out the shoe, like somebody was trying to try the shoes on. They wasn’t damaged, they didn’t still them. Cause they didn’t fit. All I’m asking is to check them loaders on this route. Because somebody stealing merchandise!!!! That’s all!!!!

UPS again failed to deliver as promised. They send a email and give the promised date and time of delivery. When that time and date are passed they do not contact us to explain the missed delivery. This has happened 2 times before. The first time the delivery was 5 days past the expected date and time. If you don't want to deliver on time then why waste my time by making me wait all day for a delivery. I no longer will support UPS as there are delivery companies that deliver better service.

Our company has an issue with a woman named Lisa at ups on bowen street in cumberland md. Everytime we go to get our packages she is rude, ignorant and has a scow on her face. Never good morning, how are you, nothing. This person is the only one we have an issue with. We are not her employees, we are customers. Given the multiple reviews on google about this exact person and the exact same issue nothing has been done at all. Nothing. Why would any business have someone like this who obviously is a sad lonely hateful person with issues working after numerous complaints proves you do not take customers seriously. If someone hates their life I highly doubt they are a good fit dealing with people. We spend alot of money at ups. Thinking of switching to fedex just to avoid her negativity

We are having problems with out packages being put out in wet driveways, grass or on top of our vehicles. There is no reason they can not be put on out porch out of the weather. We receive a package at least 2 to 3 times a week and they have always been out on our porch till the last 3 or 4. Not sure what the problem is but they need to be put on the porch. Thank you.

I purchased a piece of jewelry and did never recive it at all, i filed a complaint with UPS they really did nothing and said a person with name of "khatri" signed for the package and the fact is i was not even at home and i never sign with only last name the driver or whoever signed for me and said i signed for the package, i also asked UPS who they delivered the package to and to give physical description of mine and they never could provide becuase i was not at home at the time of delivery I was elsewhere and the only person at home was no body, I filed this back in june 2022 and UPS has done nothing leaving me no choice but to file court claims.

UPS surepost is set up to delivery it to USPS for finale delivery but they never did they decided to deliver it themselves which isn't possible cuz we live on church property & we were closed & I had no idea they'd do this so we didn't know to watch for it. Incompetent. I'm very P.Off