Contact Optum Corporate

I wish I had read the reviews on OPTUM before we made an appointment with the OPTUM clinic located at 925 S. Euclid St in Anaheim. I just want to make people aware of this situation.
We have a high deductible health insurance coverage which does cover preventive services such as a basic blood test without having to meet the deductable. In September of 2023 we made an appointment with this OPTUM location for just a basic blood test and nothing else. They confirmed us that it would be covered 100% by our insurance.
When we came in the nurse took our blood pressure and she left. Then the doctor came in and asked us a few trivial questions such as what medications we are taking. I told her I have been taking amlodipine for high blood pressure and that was all. We had to wait a couple of hours to have the blood drawn. The nurse who drew our blood seemed like it was her first time doing the blood drawing for a blood test. We had to call OPTUM to get the test results after waiting a couple of weeks. They did not even bother to call us or mail us the results.
A few weeks later we received a bill from OPTUM for an office visit of $238.38 . We called to find out about the bill and were told to disregard the bill as the billing code was incorrect. Later we called OPTUM billing department to make sure the bill was voided. They said the bill was never voided and therefore we had to pay the full amount. We tried to negotiate the price down but they refused to negotiate. To protect our good credit we had no choice but to pay it.
So here is the lesson we learned from this incident. They say anything to get you to set up an appointment and come in. The doctor would use every trick in the book to turn it into an office visit such as asking you what medications you are taking. The doctor sends a prescription of the medication you are taking to the pharmacy even though you never asked for it. This is enough for the doctor to turn it into an office visit. OPTUM sends the bill to your insurance for the cost of an office visit. Of course the insurance won’t pay OPTUM because you have not met the deductible. Even if you did meet the deductible the insurance company will not pay OPTUM the full amount. OPTUM and other service providers always bill the insurance 3, 4 times the amount they expect to be paid. But if your insurance won’t pay them they hold you responsible for the whole inflated amount.
In conclusion this is a bad place to go to. Their practice is unethical and immoral. You should run far and run fast from OPTUM . But if you are in our situation and have no choice but to go to this place, here are my suggestions:
- When you come in make sure the nurse and the doctor understand you are not there for an office visit.
- Do not let the nurse take your blood pressure. This you can do yourself at home.
- Do not even step on the scale.
- Do not answer any questions the doctor asks you. Just tell the doctor you only want a basic blood test and nothing else.
I hope this will help the public avoid falling into the trap like we did.

Had surgery 3 30 2021. Hydrocodone ordered
Told by optum none in stock. Go to pharmacy. Pharmacy got order they are told by optum there is insurance issue. I called optum told by them I had schedule drug. Inform them that no schedule pain drugs.

This company is the worst. They have called me EVERYDAY for a balance I NEVER got a bill for. I asked for an itemized bill to be sent so I can get reimbursed after I pay the amount and they are STILL calling me everyday. Last year, THEY lost a check and proceeded to harass me everyday while they looked for it. Even after the check was found, they sent my file to debt collection. If you need something from them, they will take MONTHS but if you "owe" $1, you will be called everyday.

I would give lower than 1 star if possible!!!! I have waited for my prescription (auto-fill) for over a month! I am out of my meds. And still getting calls saying it is on its way one time, there is a problem another time, 5 calls in 3 days!!! How hard is this!!!

Please United Health Care get a different prescription provider...FAST!!!!!!

Beginning around the first of April the medications I requested by phone were never filled. Supposedly because of unsuccessful attempts to reach my doctor which has never been a problem for me.
Serious conflict started April 24th. I was not informed that OptumRx was filling, shipping,
and charging me for a rx that I didn't request. I didn't even know what it was for. Shipping and withdrawing the funds occurred faster than the speed of light. The shipment was intercepted practically at my front door. Why did I have to wait a month to get my money back? Let me stress again that OptumRx had no consent whatsoever ever to process or bill my acct for this. The refund was finally received during the first week of June.
June 26th the same thing happened for the second time. Once may be an honest mistake. Twice is deliberate. There better not be a third time. I called OptumRx and asked who ordered this shipment. The rep spoke to me as if I were asking questions I had no business asking and informed me that my doctor placed the order. All a doctor can do is submit a prescription. This rep argued that doctors can order prescriptions for people that OptumRx can fill without the patient's knowledge or consent. The only words out of that man's mouth were we can and I can as if OptumRx can take money and liberties at the expense of patients as they see fit no matter the harm, trouble and worry it may cause.
. Nothing will convince me that these practices aren't deliberate considering everything seems to be cleverly planned out. Let me remind you that I was made aware of these actions June 26th and the funds were deducted from my acct first thing in the morning June 27th and I received the package that I did NOT request or consent for also on june 27th by 10:30 a.m.
OptumRx has taken more than they deserve at the expense of so many. I will never give the benefit of the doubt again nor will I allow OptumRx to take advantage of me again. I cannot give even 1 star in good conscience. If these protocols aren't illegal they should be. Perhaps I'd do myself justice by making some inquiries.

I received a phone call from someone who claimed they were from United Health Care yesterday. He told me that I needed a renewal of my Pravastatin medication. I told him that my cardiologist and I had decided that I was to get off my previous statin medication and after three weeks to try Pravastatin. I told this man that I did not need a refil at this time. I also suspect that he contacted my pcp office and said that I needed a new prescription for Metformin, which is not true. I just picked up my prescription last week and it is good for 2 months. In addition, I have one refill, so I did not need any prescription for Metformin. My problem is that this man has gone behind my back and called Rite Aid and ordered Prevastatin and also contacted my pcp. When I went to RiteAid this afternoon to pick up a prescription that I had requested they also had a new bottle of Prevastatin.
I told RiteAid that I did not need that prescription at this time. This is not the first time that this has happened. I don't want to have to argue with a prescription salesman (whatever) every three months or so. There are HIPPA laws and I don't disclose what I discuss with my doctor with someone from Optum. How can I get this to stop?

I live in Las Vegas, yesterday I had ordered rides back and forth , my ride was supposed to pick me up at 3:30 to go home, the ride never showed up.I called Optum care numerous and no one answered , I learned today there was a 40 minute wait,I am 84 years old and am handicapped
I didn't get home until after 5 at an expense of $12.50 which I want refunded
.In all the years I traveled with Executive Cab this NEVER happened

dec 31 I ordered restaesis eye drop first heard zero then $400some dollars...today would be $75 medicare I called same day cancel they said was shipped san diego...I asked for them to have sent back said no..dont take medication back..its not possible open vials plastic twist off...not something taken internally not medication...I dont want to be charged on am ex patricia k chipinka 2/13/1941 was with united health care Id 8406799-01 210 695 9588 210 831 6400

Your customer service people are rude I was asking about paperwork for my husbands prescription was told they could not speak with me and was told they already contacted him I told them this was not true there said they left a message on our answering machine but was cut off I said then you did not contact us and asked her to please call my husband about this which she refused Saying it was my fault I have a faulty answering machine I find this unreasonable we pay a lot a money for this insurance and should be treated with more respect

I have been a Medicaid provider for the last 15 years I have 60 to 80 Medicaid clients. I specialize in the SPMI population severely and persistently mentally ill. I left Changes Counseling because Christian Smalley the owner thought it was okay for Marvin Johns to make sexual comments to one of my clients. Mr. Smalley told me she deserved it because of the way she was dressed. He accused me of having PTSD because I took it, "so hard" I didn't go back all my client followed me to my new counseling center called healing house counseling.

Optum would not let me bill directly they said they were closed to new providers. I began billing through Sundance Behavioral and they charged me 37% of what I was making. I looked for a way to bill straight through Medicaid and it worked for several months I received money. Then one day they told me that these were Optum clients and they stopped paying me I tried to get Optum to pay me directly as a provider they refused and told me to send them to other providers. I explained that there were deep relationship of trust there and it wasn't that easy.

Since June 7th I have been seeing all my clients without reimbursement. I have lost my home and the facility I was working out of and my clients are seeing me on an emergency basis only. It has been humiliating and quite difficult on all concerned I need to get on the Optum board in SL County, Utah.

I went to my account online. I typed in $20.86 that I wanted to pay on my account. They went ahead and charged my credit card an amount that I was disputing $284.81 in addition to the $20.86. I NEVER authorized the total amount of $305.67. This is my first and only billing complaint so far.

I vacation in Tucson for 3 to 4 months. While I'm in Tucson I have my optimum RX prescription sent to me. As soon as I return to Indiana I call them and have them change my address back to my Indiana address. Two I vacation in Tucson for 3 to 4 months. While I'm in Tucson I have my optimum RX prescription sent to me. As soon as I return to Indiana I call them and have them change my address back to my Indiana address. Two Weeks ago I ordered two prescriptions and receive them in Indiana with no problem. I need a refill on the third one so I sent a notice to my doctors office and they refill the prescription. Now I have not received this prescription in Indiana so I called optimum RX. They informed me that this prescription was sent to Tucson. This is not my permanent address. However, they wanted me to call the post office in Tucson.

Which I have no idea where it is. And follow up on this prescription. I do not feel this is my responsibility since I did not make this mistake. She informed me that the computer had overrode are permanent address and send it to Tucson. Then she wanted me to go through this long procedure to get the prescription sent back to me. I told her it was not my responsibility and hung up. responsibility since I did not make this mistake. She informed me that the computer had overrode are permanent address and send it to Tucson. Then she wanted me to go through this long procedure to get the prescription sent back to me. I told her it was not my responsibility and hung up. I am so tired of dealing with this company. We pay them every month for less expensive drugs. And then every year they upper cost and upped the price on the generic drugs were taking. What can we do?