Contact Vizio Corporate

We have an 8 month old 50 inch vizio smart tv, we are having a problem with the tv, none of the hdmi ports work. i notified vizio on sunday 3-3-2019 of the problem. we were to have a technician contact us within 48-72 hours. I had to call again on 3-6 and was told by a third party[I don't know who it was] that they are still trying to locate a technician in our area. we also have a care plan that we bought when we bought the tv on 7-23-2018 that will not do anything until vizio takes care of the problem.. we are very frustrated with the whole mess and we are out 428.00 and no tv. we also saw many complaints against this company on the internet. don't know where to try next, apparently no one cares after they get their money!

After multiple attempts, at submitting required documentation to vizio, in order to file a warranty claim on a new TV; I am continually re-directed to submit the info on line or through an email when I talk to customer service. I have done both of these submission methods 7 0r 8 times to date, and the the website form will not submit at the very end after providing photos and other items. An alternate method of replying to an email sent from customer service is also not getting the info in to vizio. When I contact customer service they actually tell me that they don't see any notes from an agent sending another email. However, I have saved them in a file so I can prove how many times this has taken place.

I have also submitted the same documentation by replying through email. The email requires that I reply and attach documentation which I have done many times. When I call to verify requested items have been received by Vizio an agent tells me they have not. I am again instructed to re-submit. Every time I use this method the email shows being sent on my end but when Vizio does not respond I call to verify they received the info. Again they tell me they have not.

Upon finding this website, I called the number listed on your complaint form 949-428-2525. I was given the same line again. After refusing to allow the agent to send me on the same merry go round, I requested a supervisor or person who had the authority to give me an alternate way for info to be sent to vizio. I was put on hold and then told the supervisor was busy, I asked who the supervisor was and was again left holding eventually I was told it was IRA. Put on hold again and then I finally asked for IRA to call me back.

About a half an hour later an agent called me back to tell me that IRA was engaged in another phone call and she would have another supervisor call me. I asked who that would be and was again put on hold and then told it would be Mr. Chris... She then put me on hold again after another ten mins came back and told me to keep my line open for this other person. I am now waiting for this person to call me. I all I have wanted all the way through this is a way to get the info submitted to Viziio so my TV can be replaced. It's not too much to ask.

My name is Samuel Winfield Sr and back in 2014 my wife got me a 70 inch VIZIO TV for the holiday from SAM'S Club and when she got the TV she also go the four year protection plan. So in 2017 the VIZIO E70 went bad and the screen went blue without a picture. I then contacted the protection plan people and they with out a problem gave me another TV and it had to be another model due too the one that I had wasn't being made anymore. So they replaced it with a newer TV and I was thankful for that we are now in 2018 and I am having the same problem with the newer TV that was sent too me so I called the VIZIO department due too the TV is only ten months old and it still under the Manufacturer warranty. When I called they had me do all the test on the TV unplug it push the power button in for some time and it still didn't work. So after call about five different days trying to speak with someone who can help me with this problem I spoke with Mr. Harley a supervisor and he told me that they would be sending me a newer TV because they don't make them anymore but the next day someone else called me from VIZIO and stated they will be sending me another of the same TV because they found one that was a return but they checked the TV over real good and there is no problem with it. I Mr. Winfield then stated I rather not have the same one due too this would be the second one of this kind of TV that didn't work well. In closing all I am asking for is a TV that WORKS and last at least year before it shuts down. i can be reached at 732-306-9654 thank you in advance Mr. Winfield Sr.

Purchased a 55in HD 4k television on May 18, 2017 and one year and 2 weeks later the TV blew up. I contacted Vizio support and since I had not purchased the extended warranty, and seriously, why should customers have to purchase these to being with. If your product is as good as you say it is these are a waste of money, unless that's how you make your money. Anyway back to the point. They sent a Tech out as a courtesy. Hahaha what a joke. Of course the parts that he replaced did not fix the whole panel board and nor would it. The tech said they did not give him a panel board to replace as it would cost too much. Again, no kidding !!!!! So after 600.00 later I have a TV that is only 1 yr and 2 weeks old that is unrepairable. Who in their right mind would ever think you would have to purchase a new fricken TV every year. Seriously !!!!! I have had TV's that are over 15 years old that I have passed down to individuals in need and guess what???? They still work. I want my TV replaced at no cost to me. Ohhh here is the kicker the Manager, Ashley who was a real bitch and very unprofessional to deal with was so gracious to want to offer me a new TV at a discounted price. Are you joking ??? I want my TV replaced.

My husband and I owned a Samsung TV it was 7 years old and it started loosing rows of Pixels. We were looking for a new TV without spending a fortune. We saw Vizio E series 55U smart-cast 4k home theater for a good price so be bought it. We brought it home hung it on the wall and hooked it up. We got the remote and said it needs adjusted, well we were not aware you need an I phone to use this TV. We are not young people and technology is difficult for seniors. The baby boomers are moving on fast and furious and it just seems strange to me that you would limit yourself to just selling TV's to I phone users.

I realize anyone over the age of 4 has a I phone and is texting and using it for everything. We as seniors have had to teach ourselves everything about computers and the long list of gadgets on the market today. I saw a small ad on the box that said download your app from Google Play to your I phone and use it as a remote. We assumed it meant you could if you wanted to. I am very upset with this situation. I emailed customer service all they can say is you have to use your I phone, well what if you don't have one, Or maybe you only have one. How does the other person watch TV if the phone goes with the owner. They said buy a cheap one. Why should I ? I just spent $500.00 on a product that I can't adjust unless I have an I phone. Not a happy customer.

Internet showed a Vizio M55-C2 on sale with free delivery and PU of old TV. Went to store liked TV had clerk load TV in SUV. Set up TV and worked great. Called store to PU old TV. I was told would not PU old TV because they did not deliver new TV. Do not understand that kind of reasoning. Have purchased CPU's printers and accessories over the years. This will be the last buy.

Approximately 2 years ago I purchased a 50" Vizio tv from your store in Brick Town NJ. I brought it home, had it hung on the living room wall by an electrician and was very happy with it. 3 days ago the picture disappeared, the sound went also. I called the cable company at first and they said the problem was not on their end. I called my electrician and he came over and took down the tv and we tried another tv using the same outlet and cables and the other tv worked fine.

I called Vizio and after doing everything the tech said he told me the tv was broke but could be repaired. He gave me the phone number of some local repairman and for only $350 he could repair it. I only had the set for about 2 years! It hung on the wall for pete's sake. Is this the type of product Target sells? I am extremely disappointed. Many people have told me to go on Facebook to the Target page and tell my story. I really don't want to do this. I have always had good experiences with Target in the past but you pay $500 for a tv and it only works for 2 years?

That seems pretty crappy to me. So the NFL playoffs are coming up and I have no tv. I am a retired school teacher who lives off his pension and social security. I don't have a lot of extra cash lying around to pay for another tv. I know I will never buy Vizio again, but I would like to think Target could do something to help.

1 just because there is no 0. Spoke to a manager tonight in customer service who was the most rude customer service rep I've ever spoke to. Absolutely didn't want to hear what I had to say or my concerns about a TV I ordered two weeks ago and have not received any notification on. Tried to cancel order but he said the shipping company has it. Funny how I've not received anything saying where it is. Now I guess I have to wait another week for them to tell me the shipping company has it. No more Vizio products for this family or my friends.

I just purchased a Vizio T.V. D43-C1 at Walmart & only received a manual with ONLY in french & spanish. I only can read in English, so it's of no use to me. I called Vizio corporate office to complain & was told they can't send me one in English, I can only download it from the Vizio site. Not good enough to satisfy me, I need a hard copy. So please call someone in the warehouse & have it forwarded to me via the mail not thru the computer.

On Oct. 23, I purchased as Vizio sound bar as well as a digital optical cord (Appx.$24.00). My total bill was $248.00. The digital cord was suggested by the sales rep. It turned out the cord would not fit my TV. The next day I went on vacation for 2 weeks. Upon my return, I went into the Munhall, Pa .location to return the cord. It turns out I was only 2 days late and was told I could not get a credit for it because of the 15 day return policy. I have made many purchases at that store and to refuse a credit over 2 days is not right. I left the store and cord as well as my receipt. I would appreciate someone looking into this matter.

I have a 50 inch LED E500I-B1 TV, purchased from Best Buy on January 2nd, 2015. It has a great picture but it is not working properly. Sometimes (more often than not) it will shut off when you change the channel. Also when turning the set on during the day, it may go to a blank, pink screen. Also it may go to a black screen with the message of "not support". I think this TV is defective. I have 3 other TVs, all older than five years,an LG, a Phillips and an Insignia and NONE of them has ever had a problem . The Vizio replaced a smaller screen Samsung which is older than 10 years and it is still working without a single problem. I wish I had never given it away. I see on line that there are numerous, numerous complaints similar to mine. Please let me know what you are going to do about it to make this right.

On Feb 19 called complaining of tv that continually shuts off. Repair service was called to our house. Per vizio requirements the repair man had to see the problem happen so my family had to put up with watching tv with repair man for 20 min. After repair was completed repair man left problem happened within 10 min of him leaving. Called vizio back they stated they would replace tv. Tv was supposedly shipped on March 19 they are passing the delivery on to a secondary company called Manna Distribution.

I have called them 3 times each time spending over 20 min to get thru to speak with someone. Manna stated they do not want to deal with they delivery as they have sub contracted out to Safeway delivery. Safeway delivery has an impossible answering system and if you leave a message no one calls you back. is now March 5 Upon last speaking with Manna the delivery company said they just received the product and that they can not deliver for another 4-5 days. Poor communication and the slowest delivery I have ever seen. Very dissatisfied. Case number is RMA:OSS1413511.

Have had my vizio since Nov. In April it broke down. Wouldn’t turn on or do a darn thing. Now it doesn’t have any sound on my directv. They said I couldn’t have a repair man come out till I had directv look at it. They just came out today. Its not directv. So I called Vizio. They wanted me to see if the dvd or vcr is working. I told them no because the directv man had checked. He said the problem was with the tv. He ended up hooking it to av to make it work, but with no hd. Local channels are fine. The Vizio person told me to have a neighbor or friend come over and look at it. Isn’t the tv under warrenty for a year?

I also signed up for 2 more years. I ended up hanging up on him. Cooled down and called back. This time I got a lady. Went thru the whole story again. I’m not a repair man. I shouldn’t have to try to find out what the problem is. Just send a damn repair man out. Anyway after awhile she put me on hold. I am getting a new tv, but its one that broke down before and vizio fixed. My question is why am I not getting a new tv, and why do I have to spend hours on the phone just to get a repair person to look at it. I know I will never buy another vizio. Now I have to wait 8 to 13 days till I get the new one. I do have to pay for hd.

I asked the lady if they connect it and set it up. Naturally they just put it in the house and plug it in. So now I have to have somebody come and help me again. You would think your company would do a little more for their customers. I paid over 1,000. and am going thru all this crap. The last tv I had lastest me 16 years. Never had a problem. The first time it lasted for 5 months and this time only less then 4 months. A very unhappy customer.

Purchased a Vizio 37″ LED 1080P TV. Set took too long recognize any video signal when changing channels and would mysteriously reboot on its own randomly. Tech Support of no value asked to speak to a supervisor twice. Told they would call back. After 3 weeks still no call. Wrote to VP of Operations. He did not respond nor did he have a supervisor respond.. Friend had same TV with same prob. Finally returned to store and purchased a Samsung which performs flawlessly. I would never purchase another Vizio.