Why is it that , as a new customer, I have been “stuck” with a miscellaneous charge on my bill until another “promotion’ is available? I chose Direct TV to get out of the money pit loop of Dish Network for equipment and services that were unfair, erroneous and costly to an unemployed single mother. However I find almost the same deceptive practices of discounting one thing just to re coup some of it somewhere else. When I ordered I told agent that I wanted DVR’s but I had old tv’s so HD was not needed but the boxes came all HD and tech was not able to hook up boxes and I told him what I told selling agent.
I was miss led from Verizion about the pkg. deal. They told me it was 59.99 a month for 0ne year includes direct tv , verizion internet service and phone. Then later it turns out they said that direct tv was not included in that price . They out right lied. Also there service is the pits. I had no recourse but to quit the program. Now as for direct tv i loved the service and the best tv ever. But when i told you folks what happened you charged me a 420.00 fee to cancel. Not fair!!! being that you partnered with verizion. It seems to me that you should have at least stood up for ME THE CUSTOMER AND AT LEAST WAVE THE 420.00 .
i have been working installing directv for a year now,i had to quit because of the dishonest actions with working for sub-contractors who recieve work orders thru mastec from directv. here is how it works:
I had a tech come out the first of July. They could not get a line of site so I could not get services. They told me that a supervisor would come out for a second opinion and today is August 12th and I have heard nothing. I called twice to be told they did not have that somone was coming out for a second opinion. Direct TV was real happy to take my $21.35 and not give it back because services will not work where I am located. I finally called today, again and sat on hold for 15 min. and got told again he showed that I did not cancel my order.
We have had Direct tv for over 7 years and the only reason we even keep them is for the NFL Sunday Ticket. Yet every year they charge their “loyal” customers more and more to have this special channel and give all new customers either free or extremely discounted prices for it. Dont sign with them, they are nothing but trouble. We have to call atleast every other month to complain about random charges on our bill. Then when they explain your bill to you, it doesnt add up. If you question them about it they try to run around and confuse you when all it does is anger you.
I spoke to a technician in regard to scrambling on all five of my tv’s this afternoon around 4:00pm. I was instructed by a technician to go outside and inspect the dish to check for any tree branches , leaves etc. that could cause any interference with the system. The technician also performed some diagnostic testing and discovered that there was low strength signaling. She was in the process of scheduling an appointment when I was informed that there was a past due amount of $63.30. I was told that there would not be an appointment scheduled until the past due amount was paid. I was appalled at the statement and couldn’t believe what I was hearing.
Three days ago our Direct TV froze up when we tried to delete a program and service rep told us to hit the red button to rebook the TV (took about 20 minutes { It hapopened two times tonight and I told the girl that we were told it waa a problem three days ago and DirectTV was working on it. When it happened twice tonight I again called and talked to a very nice rep in SD but she told me she was not allowed to enter our problem, send out a service rep (we have protection plan), or to get us a new recorder. What terrible respect for a long time customer. I am going to look for another service if you do not respond to my complaint.
First of all I had dish network and changed to direct tv to bundle with at&t. The lies started from the beginning. When I initially signed up, I asked would I have local channels and the answer was yes. Well when the techs hook it up, no locals, wth. I then call customer service & was told that it will be in the area in 3 months. Well it was more like 5 months and then only one receiver with local….it will cost me $49 for each additional receiver, wtf. If I wanted them without paying I would have to sign a 24 month contract. Oh no hell I’m not..as soon as this contract is up, I’m gone. DIRECT TV IS A FU$KING JOKE.
I am a senior citizen with handicap husband who have put up with Direct TV poor signal service due to storms/clouds for 15 yrs.without a complaint Until May 2011 where I was not getting service on clear sunny days and being charged for it. After making many phone calls over the phone and dealing with rude/poor customer service I finally got someone to send out a tech twice. The first Direct TV tech showed no ID was rude/unqualified talked over me when I tried to explain the problem and did nothing. The second tech showed no ID was unqualified and also did nothing.
Direct Tv is a company that makes charges with out using there programing they charge me double for a TV program at the same time same day I called and there answer was there is nothing we can do about it, I canceled my servise and I had a $102.10 credit
on my last statement and they send me 91.05, they charge me 10.99 for a program that I never requested. How can you? At the beginming I had a lot of trouble with one of the boxes I had to keep reseting it, this went on and on til the service guy told me to buy the policy for $5.00 a month after that I never in two years had a problem with the box again what is the mater this company everything is about money. You better think about singning with them.
I called Direct tv today to inquire about their packages because I was thinking of switching from cable. They have a bundle package for cable internet and phone but the gentleman I spoke would have to transfer me to someone else about the phone. Instead of being able to handle the entire call. The worst part of the experience was how aggressive he was. When I wouldn’t sign up for direct tv he placed me on hold telling me he was looking into something. He actually was putting his supervisor on the line. I finally had to just hang up. I will not change to Direct tv due to their rude sales reps in Florida!
My name is Kenneth Breazeale and I live in Paisley, Fl. 32767. Remember, this is where YOUR direct TV tecks installed the system. I tried paying by phone. I lost my bill and therefore do NOT know my direct TV account number. Your telephone system then asked me for a phone number to which I gave two…my cell, and my residence and your ystem rejected both and refused to allow me to pay my bill. Not good!! Very Amature! I am already agrivated at paying more than our agreement and this stupidity doesn’t help my state of mind! Question…why not ask my address, my last 4 digits of my SS number or even my name? What the heck.
I recently had a Direct TV salesman knock on the door and told me he would sell me Direct TV, Internet, & Phone for $95./mo. (I was paying $159 from the other guy.) My first month bill was for $124. The second month bill was $140. I immediately canceled my service and was told about the early termination charge. My agreement was for $95./mo NOT $140. So I don’t think I broke any agreements with them, yet I was being constantly overcharged. I was lied to plain and simple and I am not happy about it at all. Now I’m going to tell every website I can find about my experience with Direct TV, and maybe help someone else make a more informed decision about their provider service.
Why in the hell cant I get an g** d***** American on the freakin’ phone when I call Direct TV? I cant understand a d*** thing these retards in India are saying its really starting to piss me off. I don’t know if its everywhere or just Direct TV but this s*** is getting pathetic. Customer service is called customer service for a reason, you get SERVICE. Not frustration from somebody in India working in a loud annoying call center.
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My husband signed up for special with direct tv and centurylink. Centurylink was advertising that you can try there internet for 30 days free and if you are not satisfied then just return the product. So my husband tried it for three days, did not like the service so he returned it and now he is being charged one month service and a early termination fee of $99.00. I am so pissed off at direct tv. They told him the month fee for internet was going to be $20.00 but he was billed $51.00 for a months service he never had.
I just signed up for direct tv choice extra package on 2-9-11. Part of the agreement was $5.00/receiver package from them to take care of the choice extra package included in the plan. They billed me $6.00/receiver saying a price increase went into effect 2/10/11 They refuse to do anything . I”ll never deal with direct tv again.
Tags: (direct tv billing complaints, direct tv price increase, direct tv price increase 2011, direct tv billing, direct tv complaints 2011, direct tv rate increase, reviews direct tv choice xtra, direct tv increase)
Direct TV Rebate Card
Jan 18
Direct TV Rebate Gift cards sucks! I got a $100 Gift card and can’t use it and by the time I got to Young America Corp they said card expired and I lost all the money in the card. No body could tell who got the money that was unspent: DirectTV, Meta Bank, Young America Inc. Stupid thing is I can’t use the card when I have the money and by the time I got through to them to get the card fix so I can use it, Direct TV said the card expired so I lost all the money they gave. I guess it’s scam with these gift cards so that GIVE you something then use thier partners to scam you and take the money back!
Tags: (direct tv complaints 2011, direct tv rebate, direct tv best buy rebate scam, young america corporation directv, verizon fios rebate complaints, target $100 gift rebate scam, MetaBank Toyota Promotion, best buy direct tv gift card scam)
Direct TV Bill Problems
Dec 08
I initially was going to set up service through the Dish Network but was lied to by several phone salesman. I was taking my time to get the right price so I contacted Direct TV. The saleswoman told me that with all discounts and taxes my total bill would be 34.99. I signed up for the $5.99 insurance in case a technician needed to come out to fix the equipment. We also had 2 friends and family discounts which would deduct $10 a piece off our bill, making our grand total 20.98. We have yet to receive an accurate bill. Every month we have to call in and argue with a customer service representative to no avail. I am so displeased with our Direct TV service. This is a racket. There should be some legal repercussions to this kind of practice. It’s sickening.
Tags: (direct tv reviews 2011, problem with direct TV bill going up every month, fake directv bill, fake direct tv, door to door problems with dish and direct tv, directv billing fake, directv bill complaints, 2011 direct tv problems)
Broken Direct TV Satellite
Nov 26
I called Verizon to sign up for their package that included home phone, internet and Direct TV. I was not sure about signing up for Direct TV as I had heard mixed reviews about them so I called to get more details on the package and was informed I had 14 days to cancel my Direct TV services. After a few days with Direct TV I noticed they cable would go out every time it was windy outside. So about 4 or 5 days after our satellite was installed I called to cancel, stating our problems with their service. I was told I would have to pay a $450 cancellation fee or they could send someone out to adjust our satellite for a small fee! What????
Tags: (directv programming guide 7/17)
I’ve been soo lucky to have made the mistake of changing from Dish to Direct TV. This Sunday morning and I’ve waited 35 minutes to talke to someone about my DVR crashing again. Finaly a guy answers and he has to read the book on how to fix my problem. As always, when they don’t know, push the red button on both the main DVR and the bedroom or unplug it from the wall. After 3 months I hate this damn system and thier service wait times but it will cost me about $300 to change, please don’t make the same mistake I did. Direct TV is my worst nightmare!!!
Tags: (direct tv is a nightmare, direct tv nightmare, can you make a living working for direct tv)
