I bought a iphone and case from an AT&T store for my wife. The wife wanted a different case. A few weeks went by and I tried to return it. There was a 30min wait! There were only about 15 customers in the store! I said, why don’t you have a register that caters to quick transactions like a refund.
They were like, ya, that would be better, but we don’t. I got upset and left. I tried again a few weeks later and the same thing. Too long of a wait. I tried again a few months later in the morning and they said they can’t do a return past 30 days. Weak! Any other big box store would be like, “ok, let’s see what we can do”. And maybe offer me a store credit.
But no, not the AT&T store. I have a family plan cell phone service, U-Verse (with cable and internet) and a home phone all through AT&T. And now I’m really ticked off over a dumb $25 case. What I probably hate the most of the situation is there is nobody to complain to within that organization. There is nobody to stick it to. Just left here to simmer in my angst.