Hi i m great fan of Domino’s from the last 10 years and i ordered pizza from it regularly on 09.07.11 i have ordered a pan for all pizza and galic bread with chees from Indirapuram, Aditya mall, Ghaziabad, UP India outlet at 9:27 PM the person over the phone told me that we wont be able to deliver the pizza within 30 min as it is considered as bulk order. But i have recived the pizza after 1 1/2 hours i.e. by 11 Pm i tried to contact the outlet so many times but no body pick the phone, and the above all the delivery man dont even have the manger phone number. The pizza i recived is almost cold and its taste almost gone.
I cn understand that as it is a bulk order it will take time but more than 1.6 hours is really not convincing me whereas the outlet is hardly at 5 min. walking distance away from my residence. Although i have recived the delivery but the pizza and the bread are really not at all in the state to eat.
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Dear Customer, Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including. Customer Name- Phone No- Dominos Store Name- Date of Incidence- Order No-(If possible) Bill No- (If possible). This will help us process your complaint ASAP.