Repeated misrepresentations by Dell concerning delivery date for on-line purchase of XPS 8300. Canceled order on 1/23/12 following 1 hour of “customer support” thru India & El Salvador agents. During on-line checkout, delivery was stated as 1/16/12. Within 7 days, represented delivery date was changed – first to 1/20/12 then to 1/27/12. As of today (1/23/12), on-line order status still shows delivery by 1/27/12. But now told by “customer service” that delivery date is in fact no sooner than early March 2012. Dell also charged AmEx card in full prior to shipment, without authorization.
I would have never ordered the product had Dell given an accurate delivery date. Dell has wasted my time and negatively affected my business/law practice.
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dell scam, problems, complaints, 2011, 2010, fraud department, customer center
