Purchased beauty treatment from salon in Toorak called ‘Total Body’ rang them 4 times and left messages for appointment. No answer. Have sent 2 emails requesting my money back and all they did was email me saying the email address has been changed and I need to log in ALL MY PERSONAL DETAILS and wait 7 – 10 for them to get back to me re appointment. Tried to log in to make appointment twice but website rejected my email address. Tried to contact ‘Groupon’ and waited on phone twice and couldn’t get through.
Last night I drove to the salon thinking it would be open late Thursday night but it was closed. I want my money back ASAP and response from ‘Groupon’. I’m pretty upset as I also purchased 2 massages and when I finally got in contact with them couldn’t get appointment till end May, no weekends at all and voucher runs out in June!
I received from my brother a Groupon Champagne tea for 2 – the validity date was to the 25th February. When he bought them he was told that as long the we booked by the 25th feb that was fine we didnt have to go and recieve the experience by that date. I still rang Groupon AND the Hotel (Tophams) and they both told me that as long as it was booked by the 25th then no problem. Guess what happened when I went to book the voucher – they ALL said no you had to have gone by the 25th feb your voucher is now expired. I AM LIVID.