I filed my taxes with Turbo Tax this year as I have for at least the last five years. No problem! The information that I filed on February 3, was accepted no February 5 AND according to Turbo Tax placed on a Visa debit card on February 24, 2011. That is just wonderful, except I NEVER RECEIVED A TURBO TAX DEBIT CARD, people! I have tried to call, and cannot get a HUMAN BEING on the phone, only recorded messages and not one of them addressing this problem.
I have sent email after email to their contact email address, only I GET NO RETURN RESPONSE! I called the bank and spoke to a lovely young lady who gave me all kinds of information, but told me the BANK DOES NOT ISSUE THE CARD, TURBO TAX DOES! I called to the IRS before I called the bank and that is how I got the bank’s number. It is so sad that the two people that I talked to do not work for Turbo Tax and yet, they were kind enough to offer all the help they could, while Turbo Tax does not even put a live person on their phone lines.
Even worse, I still do not have my refund and I still do not know how to get it. Okay, I still say it is a better deal than some preparers asking for huge fees, but I NEED MY CARD!!!