It is with regret that we feel compelled to register this groupon complaint.We had booked a one night stay at The Miraj Hotel in Ashbourne on Saturday 17th March 2012. Firstly, on booking the room we felt the receptionist became curt and unhelpful to accommodate us when she realised we were Groupon customers and we had to wait two and a half months to be given a room.
Unfortunately due to unexpected delays we were 30 minutes late for our pre-booked groupon treatments and we were told that we could not be fitted in that day. Despite this we thought we would go to the room and vist the hotel bar after dropping our bags off. It is at this point where our dissatisfaction deepened. On entering the room we found it to be very shabby indeed. Not only was the room extremely tiny but the wall paper was peeling off of the walls and damp patches could be seen on the ceiling.
The decor was old and dated and the bed covers likewise. There was a musty smell to the room. The standard was very poor indeed. We overlooked a dirty car park which we could view through the yellowing net curtains.A Travelodge room would seem like an executive suite by comparison.
Finally, we thought we would check out the bar and have a drink. This was about 2pm but when we entered the bar area the shutters were down and the whole area was closed. Again the overall decor was drab, dated and unappealing.We had no inclination thereafter to see the pool area as we had the measure of the place.We picked up our bags, cancelled the breakfast and left immediately.
We expected alot more from Groupon as we have had very good restaurant deals with you in the past but alas the hotel didn`t match up to the glossy photographs.I would urge you to consider your connection with this hotel and therefore we would like our money back please.
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