Order bot received conversation between myself and dinodirect.com. Questions… package never received (1184473683) 05/31/2011. I have not received my order or even an email concerning my order status. I am not pleased with the customer service that I am receiving with your company and do not believe that myself or anyone I know will ever do business with you again. Seven Business days have come and gone and all I am asking for is an email letting me know that my order has been or is being shipped. Answer…
Customer Service 钱张志,Jun 01,2011
Hi, we have double checked for you that your package is ready to be shipped and you may get the shippment confirmation letter within 24-48hours and it may take 3-7 days for you to get the package. We are sorry for the delay but before the shippment we would need some days to prepare the items for you. So hope you can understand. Really appreciate it.
Me Jun 02,2011
The SKU number for the replacement is SKU:A1223000BL, Because of my inconvenience I do not expect to be charged for the difference in price, I also expect it to be shipped no later then tomorrow’s date, This inconvenience has gone on long enough and it is up to your company to remedy this situation. This is because you were out of stock, you have my money, it wasn’t out of stock and didn’t take you 9 business days to receive it. I expect the same consideration.
Customer Service 袁征,Jun 03,2011
Customer Service Email Home | Help Dear chippy3166@gmail.com {We do regret for the temporarily out of stock item. Unfortuantly, you ahve to pay for at least $5 for price difference for item A1223000BL. Or you could to make an exchange for $80? If so, please inform us of the sku number of the replacement and then we will arrange the shipment for you. You may also ask for a $80 giftcard instead of a refund request. Using the giftcard, you may avoid entering your account information for your next purchase. We are looking forward to your preference.} Best regards, DinoDirect Support Team Do you want to know how your order is processed? Please watch it ! Instant 24×7 Customer Service www.dinodirect.com Copyright DinoDirect Corporation 2009.All rights reserved See our privacy policy and terms of use
Me Jun 04,2011
NO IT IS NOT MY FAULT YOU COULD NOT ACCOMMODATE MY FIRST ORDER, 2 TO 3 DAYS TO PROCESS THE ORDER FOR THE PRODUCT THAT I ORDERED IS THE STANDARD AS YOUR WEBSITE SAYS, YOUR COMPANY TOOK 11 BUSINESS DAYS TO INFORM ME THAT YOU WERE OUT OF STOCK. THIS LOSS IS ON YOU. YOU ACCEPTED THE MONEY FOR A PRODUCT YOU COULD NOT SUPPLY, EITHER YOU REPLACE IT WITH THE SKU THAT I SUGGESTED OR YOU ARE COMMITTING FRAUD AND TAKING MONEY UNDER FALSE PRETENSES. SUCK IT UP AND SHIP MY PRODUCT NOW.
Me Jun 04,2011
BY THE WAY I HAVE COPIED ALL THE CORRESPONDENCE BETWEEN US AND WILL PUBLISH IT ON EVERY BLOG OR COMPANY REVIEW I CAN FIND, ALONG WITH EMAILING IT DIRECTLY TO THE EDITORS OF EVERY MAJOR NEWS PAPER IN THE UNITED STATE. THINK ABOUT IT, $15 AND EXPRESS SHIPPING CAN LOOSE YOU A LOT OF CUSTOMERS.
Me Jun 04,2011
by the way here is a web site for you http://hissingkitty.com/?s=dino+direct&Search.x=23&Search.y=8, I am also going to publish it on my own web site. this crap needs to stop today. I will not rest until every person in the US knows that you are a scam.
Customer Service 钱张志,Jun 04,2011
Hi, thank you for your email.We are sorry for the inconvenience caused. We would arrange the new item for you and when it is shipped out, we would email you for notificaiton so please don’t wirry about it. Hope you can understand,
Me Jun 04,2011
Ok, I expect to here from you no later then Monday 6/6/2011 about my shipment and when I can expect it,
Customer Service 夏友琪,Jun 04,2011
Thanks for your email!As for what you said, we have checked that since you would like an exchange, we can handle it for you but since it is weekends, we can not arrange the new order for you. Our suggestion is that could you please wait for a longer time so that we can arrange the new order for you. Thanks for your patience and waiting time.
Me Jun 07,2011
2 to 3 days to prep my order is not acceptable to me now. Today is a business day and someone can walk themselves back to your warehouse, pick my product from the bin or shelf that it is on, pull it out of that box to quality inspect it and repackage it and ship it to me. ITS JUST THAT SIMPLE! I expect an email no later then 5pm eastern time on 6/7/2011 letting me know that my product has been shipped. I have already been in contact with ripoff.com and have an email ready to send to the FCC.
Me Jun 07,2011
I understant that my shipping suggestion is not how it works but that is how it needs to work today. My patients is at its end and your company agreeing to ship my order and accually shipping my order is 2 differnt things, you must be able to understand that I have received no assurence from your company AT ALL. If you want to impress me, then ship my order.
Customer Service 钱张志,Jun 07,2011
Hi，actually we have dealt your order with priority and we would process your new order soon and we would ship it soon. We would make sure the box is in the good quality for you. Please don’t worry about it.
Me Jun 07,2011
But it seems to me that you do not understand, you have not fulfilled any aspsect of my order that your website says that you would. First you site said that my order would be processed in 2 to 3 business days and 3 to 7 business days after that before the orded would arrive. It took 11 business days to find out that you were out of stock. Is your company prone to false advertizement? today is the 15th business day, figure it out.
Customer Service 袁征,Jun 07,2011
Customer Service Email Home | Help Dear chippy3166@gmail.com { We do apologize for the delay of shipping out your package. Actually, we have to source out a good quality item for you. This whole process will definitely take a relatively longer time, but we promise we will take your order priority and send out as soon as possible. Please do not worry. Your patience and understanding will be highly appreciated!} Best regards, DinoDirect Support Team Do you want to know how your order is processed? Please watch it ! Instant 24×7 Customer Service www.dinodirect.com Copyright DinoDirect Corporation 2009.All rights reserved See our privacy policy and terms of use
Me Jun 08,2011
I can not believe that you sent me the last comment, I am not going to be patient nor will I have any understanding of the practices that your company in customer service, I my country, I would never be allowed to continue a business if I ran it like you do. I WANT MY PRODUCT SHIPPED and I do not want a BS email telling me to be patient and not to worry. I want an email that simply states my product has been shipped.
Me Jun 08,2011
I want to know on what day my bank told your company that it would have to wait for its money, that they had to properly count it and package it up right so that they could make sure that you wouldn’t be upset. I know for a fact that you received my payment in less then 1 hour. HOWS THAT FOR CUSTOMER SERVICED? OH THAT’S RIGHT YOUR COMPANY HAS KNOW IDEA WHAT THAT MEANS. Ship my product now or I will dispute the charge.It is 10 am Hong Kong time Ship my order today and stop pissing around.
Me Jun 08,2011
I want to know on what day my bank told your company that it would have to wait for its money, that they had to properly count it and package it up right so that they could make sure that you wouldn’t be upset. I know for a fact that you received my payment in less then 1 hour. HOWS THAT FOR CUSTOMER SERVICED? OH THAT’S RIGHT YOUR COMPANY HAS KNOW IDEA WHAT THAT MEANS. Ship my product now or I will dispute the charge.It is 10 am Hong Kong time Ship my order today and stop pissing around.
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I lost count…. But I’m in the 40+ days since they took my money and haven’t shipped my order. Apparently hair dryers are high in demand these days. I will never purchase from DinoDirect again and will do anything to make people not purchase from them.
Dino Direct are full of s*#t!!! I have waited 50+ days from date of purchase. I wish I saw this before I bought from them. Since my item was shipped on the 40th day, I can no longer complain to them-apparently-and now it is my job to chase up ChinaPost, of who do not have any form of contact. Its complete BS, this product is to help my business, but now it’s fu%$&ng it up. UGH!
So, did you get your product in the end?