I purchased 4 Gladiator 30″ storage cabinets on line from sears and they delivered them to the store. The people at the pickup location were outstanding. I went into the store to buy track to hang them and I couldn’t find anyone to help me. This is the second complaint this year about not getting help. Lastly, the store had the same cabinet on sale for $ 20.00 cheaper than I had just purchased them for. I emailed the Sears site where I bought them and I have never received a response. My order and confirmation number is 280234986 and the barcode number is 093001389363.
Sears advertises the lowest price and I want $ 80.00 refunded to my credit card, $ 20.00 for each of the four cabinets. Sears service has gone downhill from the old days when I first began dealing with Sears and Roebuck.
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To Mel Ashton, I’m sorry that there was such a large difference in the price of the cabinets you purchased online and those that are sold in the store. I can understand your frustration with the pricing issue and the fact that you couldn’t find an associate to help you in the store. We value your business and would like the opportunity to speak to you further about your experience and to provide an appropriate resolution to your issue. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number your online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Mel Ashton) for reference to your issue, and we do look forward to talking to you soon. Thank you, James H. Social Media Moderator, Sears Social Media Support