Dear Sprint, this is my complaint. I returned a Sprint phone being unable to afford it. I purchased the phone 10/4/11 and payed early for the monthly fee of 103.50. It was not due until 10/31/11 but I was being impulsive for I have permanant brain damage from an accident so I am permanantly disabled. I returned the phone the 17th of October for a cheaper phone that I could afford. I was told every other day that the refund check of 103.52 was mailed to me and to call the 28th of November if it has not been delivered. I am very impulsive due to my injury and would basically call every day if not every other.
I was lied to by Dawn, Donna, Phil and Tiffany that the check was in the mail. When I called on the 28th, the person who I did not get her name told me that 48.29 would be credited to my account. I had asked the others the same question about crediting my account and they said they weren’t allowed to do it. I returned the phone for $143.80 and was credited the new phone I exchanged of 99.99. I have been lied to by this company. This is the holidays and although the 103.52 doesn’t sound like much, it’s a lot to a person who is low income and on disability.
I need to know why your company has lied to me. I used the phone for 13 cays and want to understand why I am only getting 48.29 of this amount. Please do not cheat me like you have lied to me! My family, friends and I will never purchase a Sprint phone again from a dishonest company