So I had a G2X and dropped and the screen cracked. I had insurance and all but told I could buy and repair my phone on my own or pay $130 for them to fix it. I was going to just end my contract then but a friend had an old T-mobile phone and said add me on and we will do 1/2 bill and you can have the new phone.
I agree and call to make sure there was no problems with that and the man said no problem just use the sim in the G2X in the new phone and the sim in the new phone in his old one. Fast forward 3 days later the phone comes. I get a HTC Amaze, open it to find the plug to the wall is bad. The phone is fine and the cable charged it through my PC but I need a wall plug so I call the next day 1st to be told they don’t issue chargers.
I said I got the phone less than 24 hrs ago and you are saying a broken part is not replaced which they say no then inform me they have the wrong phone in their system… In the conversation we said the phone over 20x at least so they tell me they will transfer me to another department since it is a new phone. 15 mins later I get a new idiot… Your phone is not in our system yet so you have to wait.
I tell him the other person said it was so they tell me they can’t give me a new charger because my warranty has expired. I tell him expired on a phone I’ve had for less than 24 hours. He then says I will have to transfer you to the online sales dept. 10 mins later (and a very pissed off me) here I am at this guy who says the same crap the other ones do…expired warranty and they don’t issue replacements.
Finally I said screw it I want to just cancel my service. I would gladly pay early termination than to put up with the most unprofessional idiots I have EVER dealt with. Another transfer…I try to cancel service to be told they wont do it until the phone is returned to them and the guy basically said I was stupid (until I called T-mobile the shittiest bunch of idiots I have ever talked to) Kinda added surprised they know how to even turn on the PC they use to screw ppl over with but someone probably turns it on for them…
In closing DO NOT GET T-MOBILE AS A CARRIER!!!! You will regret it. My friend had trouble that is why he had a phone and he is laughing atm saying see told you they are idiots.