I bought my cell phone from Virgin Mobile about last August. The clerk swiped my credit card through TWO computers at his kiosk in the mall, then called a buddy of his in a different city with my credit card number–a total of three full charges to buy ONE phone. When I saw those two extra charges on my credit card bill, I called my credit card company and complained. Virgin Mobile’s response was to send my credit card company the ONE authorization I signed, then claimed that ONE charge authorized them to charge my card the additional TWO times for the same amount in each charge. It took about 3-4 MONTHS to get Virgin Mobile to reverse those unauthorized additional TWO charges.
After I was credited back for the unauthorized TWO charges, I changed the credit card I was using to pay my monthly cell phone charge so they couldn’t make any additional unauthorized charges to it. Then, for three months, it would take me about TWO hours to get someone at Virgin Mobile customer service to accept my $55/month credit card payment. I always had to go through a supervisor to get it paid. The man who sold me the cell phone (and wrongfully charged me THREE times for ONE cell phone) used his office address as my address.
Virgin Mobile customer service then claimed that because the address for my cell phone purchase (which was one of their stores) was the ‘wrong address’, they would charge my credit card, then apparently discover the address was that of one of their stores, then would “reverse” the charge to my credit card. One of the customer service people then cancelled my phone service–even though it was paid through several more days.
Today I had another bout of dealing with those horrible customer service people, trying to pay my $55/month cell phone bill. Over a a very disturbing couple of hours trying to pay my cell phone bill iwth the same card I have used the past two months, I finally had to again go through a supervisor to get my bill paid. As I was getting ready to hang up with the supervisor, I received a call from the FRAUD Division of VISA. I followed up with my bank and with the FRAUD Division of Visa. Apparently, the really horrible people at customer service had charged my credit card FOUR times, then because the address was the Virgin Mobile store address, Virgin Mobile “reversed” the charge to my credit caard, denying me service. Only by going through the supervisor was I able to get my cell phone service paid. Only after HOURS of abuse with those people.
They wanted MY mailing address–neither Visa nor my bank needed for Virgin Mobile to have my address to approve the charges. Virgin Mobile has no reason to have my mailing address–it can only be for purposes of selling my information, relentless harassment by them or their associates.
Virgin Mobile–DO NOT EVER sell my information, DO NOT call me to solicit anything, DO NOT SHARE my information–LEAVE ME ALONE AND STOP MAKING FRAUDULENT CHARGES TO MY CREDIT CARDS.
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