Contact AAMCO Corporate

We have a 2005 company Ford F 150 truck, recent service on the truck is always performed at Franks Automotive, they service all (23) fleet trucks. We have never not once had a problem with any of the maintenance on any of the fleet trucks. Years range from 2022 to 2005.
I am the senior manager at Baytex and I have been driving the truck in question for the past five years.
All maintenance is performed at Franks with out any problems

2022 I brought the truck to AAmco in Seguin Texas, they not once ever talking about any engine lights, they not once discussed any error codes with me. We discussed the transmission shutter problem when shifting from 3 to 4 gear. The shutter would make me shift down to 3rd gear and the truck ran fine in third gear.
We all agreed the transmission required service up to replacement, I agreed to this and dropped the truck off.
After much delays due to staffing problems my truck was ready, when I paid the invoice for the rebuild I picked the truck up.

I noticed the same problem (shifting shutter from 3rd to 4th). I brought the truck back and they agreed to look at it again but had not time at the moment and I would have to leave the truck or bring back. I asked for a rental truck and they refused. We agreed as the truck performed fine in third gear (same as it was when I BROUGHT the truck in for the same problem before the rebuild) .

Due to my schedule I was unable to get the truck back to the shop until last week. When they called and informed me the transmission is fine my problem was the error codes in my PCM. They gave me random reasons why the truck was the problem and the transmission was fine? They even said the shutter is normal.

I brought the truck to Performance Transmission in Seguin, they checked the performance of the transmission and when they test drove the truck they showed me the 4th gear was slipping and not engaging properly. They recommend leaving the truck and they would drop the transmission pan to check the EOD valves to be sure noting was missed in the rebuild. They were very professional.

I brought the truck back to AAmaco and took the owner for a drive and performed the same test that the Performance transmission tech did.
The owner outright lied to me when he said the problem is with my old engine and the transmission was fine ( transmission would not lock out in 4 th gear but the engine rev up to 4500 RPM.

I took the truck to the New Braunfelds Texas AAmco service center. I discussed the problem with them, Warranty for the past work was still valid so I would like them to check the transmission for the same problem. I dropped the truck off, they called and told me a ABS brake code and other codes prevented them from looking at the transmission problem. One comment was all eight sparks plug coils failed ????
The truck was running fine? yes previous work performed codes may of been lingering, I asked them to delete all the codes, have another look at what codes require attention, they refused to delete? If all eight coils were bad the truck would be on a tow truck and not drivable.
They gave me a quote $2200 plus to check the truck before they would be able to look at the warranty on the shifting and slipping in 4th problem.

I'm a engineer who is 61 years old, I have owned 23 trucks, in my lifetime, I manage a Oil & Gas company with fleet trucks, I discussed this with Franks, I will drop the truck off today with Franks, They will check the truck, delete any possible codes,

I checked the consumer reports AAmco shops seem to all be the same when it comes to warranty work, they never say we have to check all the codes before we sell you a new transmission, it seems to be systematic through out all your franchise locations.

Going forward, we will get the truck fixed up at Performance transmission, depending on the Performance Transmission report we will seek compensation from AAmco, if there is something that was missed in the first rebuild (as they admitted they only did a moderate rebuild and not a major rebuild even when they told us it was a major rebuild) I will focus my attention on exposing your Warranty program and post our experience .
Please feel free to contact me at anytime
Philip Morgan
New Braunfels Texas

I brought my car lexus 2007 is 250 into AAMCO in albany ny location 1029 central ave ..I brought my car in on Monday 6/ 29/2020 for a coolant sensor i was told the estament wait time was supposed to be 2 hours for the job.The current date is 7/ 8/ 2020 and i haven't received my car back yet..i was told that my car was damaged during the labor by a accident..AAMCO told me they will fix the damage, i haven't heard anything from AAMCO since and my car is sitting at the albany ny 1029 central ave location..I have no way to work funds are low do to the convin 19 pandemic is very hard for my family rightnow to keep producing funds for transportation when i have a viocle already.Im contacting corporate offices seeking help for my damage car

They towed my car to another city and saybthet took it apart to diagnose the problem and now want 1250.00 to tell me how muc9p9h it will cost to fix It.I have called thier bcorporate office twice no response. IDK WHAT TO DO.

My car was fixed 3 times in the last 6 months. First camshaft sensor.Then overheating teplaced fans & hoses but didnt fill with coolant & broke clip on a knock sensor they called it. Then valve gasket plugs & wires & camshaft sesor again (which was under wartanty but they tried to charge me but fixed it when I brought it to their attention) When they put my fans in they bumped into radiator I put in some radiator stop leak & its ok for now but Ill probally need a radiator. The people who were there the first time werent there after that. They were honest dont know about others.

Worst customer service experience ever at the Amcoo Transmition in Omaha Nebraska off 60th and L St. I first took my car in to get fixed on January 10th 2021 to get a Transmition put in. Paid over $3000 was going to get the reminder what was need to be fixed in the next week or so When I have additional funds to do so. I got my car back in by January 21 you're still acting up like nothing has been fixed I contacted Jay (the agent that works the front counter on the 21st. Jay said he was busy and would contact me the next day with prices. The next day came and went with no contact. I waited until January 23rd (again no contact from the 21st) to see AGAIN what it would cost to fix the solenoids! Yet again no response! Reached out again on January 24th. To my shock I finally get a response say he was in Chicago and will get me prices when he comes back on Monday!
Yet again no response and another 5 days go by. I reach out again to Jay on January 29th. Now jay is Conveniently in the hospital and yet again told he will get me prices. (Again I had already paid the money to have my car looked at ontop over the $3000 plus dollars for the previous work. I had no updates so on February 4th again reached out to jay no response. Reached out again later that day. To my shock I got a response saying he is waiting on prices ( really weeks later ?) and he will call me. February 5 and 6 NO CAll back. Reached out again on the 7th NO call back. Reached out again on February 10th. No response back reached out again on February 12th finally get a response saying I need to bring my car in so you can see what solenoid it is. When for weeks Jay has been saying he is waiting on prices finally got my car in (almost a month later of being dismissed from Jay) and was told it's going to be another $1,300 that they need to order the parts and can get it in the shop on Monday February 24th. I said. Are you able to do it all in one day. I work 6am to 3pm and then run straight to work to pick up my kid from school. I was told no problem it takes 4 hours to work on it they will pick up my car from work and bring it back in plenty of time. Not only am I a single mom taking
Care of my son alone I have a father battling cancer that I take to his radiation appointments he has daily in the evening since they are open till 7pm jay told me to call him on my lunch which is between 1 and 2. Remind you I get off at 3pm. When I call I'm told my car didn't get picked up till 11am and they didn't get back till 1pm to get looked at so I won't have my car when I get off work. Which means I have no way to get my child from school. I was told my car would be done before 5 pm to come on down. So I had to scramble to find a Uber since I was getting of work in an hour and the had to ubber to get my kid and go home also. I find a ride to go pick up my car at 5 pm like I was told. Get a txt at 4:48pm (while my ride is pulling into Amcoo parking lot) jay said my car still wasn't done and they just realized 20 minutes ago they had the wrong parts. So yet again I'm having to take an Uber with my dad to get him to his treatments. Then I will have to Uber to work, after work to get my kid then Uber to get my car. If it's actually fixed this time and I get it back. I would never Recommend this place not even to my worst enemy. Jay It's completely , condescending lies, and goes back on what he said saying he never did that. That's why I have every Text message I could because I don't do business with him over the phone because he tries to pull fast ones on people. Stay away from this shady business

I drove my 1999 Toyota Tacoma truck in to remove the bolt from the main crank shaft. (Harmonic balancer). The rep there said that they would have to bore out the bolt in order to complete the repair. The truck was there for several days and was unable to address the issue and my car had to be towed from the location and is now inoperable. The pieces that were removed were placed in my truck bed.

No point of putting a complaint online to actual store and I spoke to manager there already. These places among others will try to play reverse psychology on you if you let them. I went there to get a oil change only(nothing else). I might not be always clear but I did mention I wanted the blend oil(full) and I was told the price was gonna be about $58 so I was fine with that and made the appointment. This is at the New Windsor store in NY. So I was there by my appointment time. I had to wait. Who knows what the staff was doing(slacking off, etc..) and all of a sudden the guy told me I needed a new oil pan and gasket and showed me. I already had work done recently and did have leaks due to a radiator that was already installed. Not sure if guy was trying to scare me. of Course I am or did get a second opinion(Don't need to know what the end results are). It is not like I plan to go back there and if I did they will not help anyway but anyway the guy ended up doing the basic oil(left mess on my car) and didn't even do free tire rotation which I didn't care about anyway. I do not get it so since you couldn't get a big job done from me you couldn't even put in the oil I wanted(the better one) and on top of that the paperwork it was noted that customer advise that the car has massive oil leaks and at risk for a fire(that is their words not mine). I am complaining because of lack of disrespect trying to take advance.

I had warranty work done and I didnt even get all the way home before I sprung a leak at first I thought maybe pan gasket cause 3 bolts were missing from pan but its pouring out and higher than pan called the manAger where it was serviced and they deny any fault and expect me to pay for another tow I am a single dad of 3 with a zero income do to medical reasons no way i can pay for a tow t,they did offer to pay half but still I have nothing and no clue what to do to resolve the way I was
treated by this shop , with there motto being fixed right the first time I no longer trust them after there accusations its going on 3 weeks since I've had a running vehicle its supposed to be 5 days I am at a loss....

Went to AAMCO in Canoga Park ,CA
Shop recommended rebuilt transmission which I ordered. Transmission was installed 5/16/ 19 in Canoga Park,CA shop. Went back because I noticed a leak. Leak was emanating from the torque converter.This ford expedition 2004 is my work vehicle , Went back on 6/7/19 and had a second transmission installed . Same issue with second unit leaking from the torque converter. In the interim the Canoga Park Shop Location has closed. Contacted the shop in Reseda , CA and the Owner told me I had to take it to the original shops other location (60 miles form my home In Oxnard,CA) which is not correct according to the warranty. Finally got the owner Gene Borgia to take a look at it after waiting another two weeks . FYI it is now December of 2019 . He tells me he put in a warranty claim two weeks ago, says he will call me back ,never does . I call him again and he says he forgot all about me. WHAT BS. I paid good money for this repair and am totally dissatisfied with AAMCO and the way the warranty is not being addressed. Just as a side note the other AAMCO shop in Oxnard ,CA also owned by the Canoga Park shop is now closed as well. So much for AAMCO's reputation. Would have been better off going to a local shop and having my original transmission rebuilt for about $1200 less and a whole lot less aggravation Totally Horrible Experience..

Wife had transmission rebuilt for a 2006 Chevy Suburban. From day one we had problems worse than why we took car in from the beginning. Got the 18 month warranty believing if any issues, they would be resolved since this is a shop that specializes in this field. In 18 months we took car back four times, and had 6-7 phone calls. Finally on a recent trip to Mammoth for the holiday. Car gave out at 0330 on highway 395. Got car towed to a mechanic in Lone Pine, where we ended up having to junk car and find a rental to get our kids back home. Prior to junking car we called AAMCO and they stated they could not do anything because car was out of warranty (recently mind you) and they had nobody that could check it out that far away. Tow Truck wanted $1800-$2100 to tow back to our home. Mechanic in Lone Pine stated he would put a rebuilt Jasper transmission in for $3000 and stated he constantly sees AAMCO rebuilt transmissions that were done poorly and not put back in the way they are suppose to be. I believe AAMCO should provide some compensation for all the headache we have had and that we had problems from day one of the rebuild and that we ultimately ended up losing a vehicle that we maintained properly.

I had Warren Floe from AAmco in everett wa work on my truck and he messed it up any type lawsuit against him because he got shut down because of this from the courts of the state of Washington

I am filing this complaint due to horrible service from your service shop at 17920 SE McLoughlin Blvd, Milwaukie, OR 97267.

This is the second time I have been to this location in the past 3 months, and in both cases the office manager was extremely rude. From the moment my wife and I walked in to the office. #1 He was texting on his personal cell phone, and watching videos on the pc in the office. Which seemed a bit out of place. Never welcomed us in or even stood up from his chair. The first thing he said was, can you close the door behind you, its cold in here. We did and he said "what do you need?" Not welcome to ammco, or "how can I be of service" no. I said we were here because of a flashing engine light, and said we believe it could be the spark plug coil. but not sure which one. We asked if they could take a look, and how much would we be looking at to find out?" He replied, "well I am not a psychic, so i dont know" I asked if he could give us an idea of how much it would be to check out the problem then, and could he let us know then, how much the repair may be? During this question he was texting back and forth with someone on his cell phone, and glanced up at me to say. "So you are looking for a guess?" I said no, Im looking for someone to check out our car, and give us an estimate for the repairs. "He replied over my while I was still talking, and said "so you want me to guess?" We said No, I was hoping for an actual estimate, based on looking at the car. He said it was cold outside today, and we would have to come back tomorrow, then they could look at it. The garage was empty. no customers, no cars being worked on, this was at roughly 2:30 pm. yet we were told to return tomorrow. He went right back to his cell phone. Did not say thank you for coming in, nothing. We said ok.., thanks a lot. he went back to his phone. I will never go back to that ammco again, and am filing a complaint with the better business bureau. We took the car down the street where they were able to look at our vehicle. We told them about the service at ammco, and they said, the same thing, the manager there is incompetent. You may want to change this, if you want to continue getting any service. I will never return again.
Thank you.

Took my truck to get a smoke test for evap leek, only to here my brake line was broke. It was either broke we they put it on the lift or cut on purpose to get a larger sale. My brakes were fine upon arrival. I now had an undrivable truck. I had to leave it over night. Next day I called, Lee said still working on it call me in an hour, shop closes at noon, went up at noon. Lee showed me brake line, clearly it was cut in the shop, clean cut. Lee was so unprofessional. I tried to understand how we went from evap to brake lines. Lee said and I quote " if I don't understand rust we cant have a conversation". " I'll get the damn thing fixed and get it the hell out of here". So unprofessional on so many levels. Also when he was showing me the brake line he started breaking the line piece by piece in a angry state, unexceptable !!!! I went there to fine a new mechanic, one I could build a repore with, on I could trust. Boy was that a mistake. It was the worse experience I have ever had. Lee should be reprimanded in some way. Not only will I never go back to AAMCO I will make sure to recommend NOT going to that location. So, I didn't have my truck for Friday and most of the day Saturday and the original problem ,,,,was never fixed.The location was 7400 Harford rd. Baltimore Md. 21234. I would like to talk to someone about this, truly was so unexceptable.

I went to one of your franchise that is located at 404 East Washington street in North Attleboro in Massachusetts to have my car transmission diagnosis and the technicians told me that i have a bad.transmission and it's going to cost me $5200 to replace.
My vehicle was in their shop for two days because i want to find another solution to the diagnosis and i went online to purchace a transmission for $1230 and proceed to towed my vehicle to another dealer who informed me that there is nothing wrong with my transmission and that someone remove the fused in my vehicle and that is why my automatic transmission got stuck in one gear which i have it fixed.
But after i bought the transmission trying to towed it to another garage which eventually fixed the problem.
AAMCO. Transmission told me that they can put the after market transmission at a cost of $1400. but two it to my mechanic.I am out of $525.00 out of my pocket the cost of shipping back the transmission and 25 percent to restock.
I hold your franchise responsible for trying to defraud me and i want my $525 back.

my 2013 jeep grand cherokee has been iin the Aurora Co Aamco Transmission shop for over two and a half months , I was underminded to believe that my truck needed work that could have been paid for by creditors that i knew very well i didn't qualify for by the owner of this shop. Ireguardless of
the unethical practices this place of business uses to praying of this community i was forced to hustle up the 4,400 to pay for the work which took some time as i have other obligations as well kids bills etc. and once i finally got my Jeep back three days later same issues and its stalled on me on the highway i told these guys about these issues prior but they told me the trans was re-proograming its self, and now my Jeeps been back at this shop sitting with promises that it'll be fixed in a couple days while i spend my hard earned cash on rental cars i call the complaint line but its disconnected left messages what about the hard working man?

I had my car towed to the AAMCO on 7/9/19 to have transmission checked. I went in on 7/10/19 to get the quote. I saw greasy cat paw prints on the hood of my car. They sent the young lady at the front desk out to clean the paw prints. I was told to leave the car one more night to see if I could get the "westcreek" financing. I came to get my car and paid for the tow on 7/11/19 because I can't afford $3000 bill. They pulled my car around and the greasy paw prints where still on the hood. I got in my car and paw prints where all over my seats, door, and console of my car and it smells like the cat sprayed on urinated in my car. They offered to clean it with something that cleans transmission fluid smell. My car need's to be detailed and I shouldn't have to pay for that as well as a $85 tow.

I found 7596 Annapolis Rd Lanham, Md. shop on your web site. I made a 7 AM appt. for 6/12/2019 on 6/10/2019 to have my A/C checked. I arrived for my appt. and was told to come back because the A/C guy didn't get in until 8:30 or 9. I came back at 8:30 and overheard who I assumed was in charge said all the bays were full. Then the counter person said to come back tomorrow at about the same. I came back today at the time agreed upon and was told they had too much work and could not work on my car this morning. It was at this time I was informed that they didn't take appts. I said then they should remove themselves from the AAMCO web site where I made the appt. Asking me to come back the next day...isn't that making an apt,? I have just wasted two days dealing with AAMCO. I checked the reviews for this shop and they were all good. That why I chose to take my car there. Either I am the only one to experience a problem or the reviews were doctored. What has become of truth and honesty of the shop keepers? This is certainly not the way to treat what could have been a repeat customer. In fact, I would be surprised if anyone sees this complaint. As for the rating of my experience...minus one! Although these are franchised owned enterprises it is AAMCO's name on the door. This was a very disappointing first-time experience with your company. If this is read, thank you for the consideration.

They failed to correct the problem 2 to 3 rd gear slips this same problem happen with aamco last time then they put in a New solenoid pack and fixed he was told that said it’s new $4900 later still the same problem and he forgot the trans cooler again didn’t install it again said was waiting to see if I liked the way it shifts first REALLY!!!!!

YOUR COMMERCIALS ARE THE MOST ANNOYING AND IRRITATING!!! BECAUSE IF THEM I WILL NEVER EVER EVER USE YOUR COMPANY!!!!! I HAVE NO IDEA WHAT YOUR SERVICES ARE LIJE AND I DONT WANT TO. ALL BECAUSE OF YOUR STUPID ADS. RRRRRAAAAATTTTT
DUMB!!!!!

YOUR COMMERCIALS ARE THE MOST ANNOYING AND IRRITATING!!! BECAUSE IF THEM I WILL NEVER EVER EVER USE YOUR COMPANY!!!!! I HAVE NO IDEA WHAT YOUR SERVICES ARE LIJE AND I DONT WANT TO. ALL BECAUSE OF YOUR STUPID ADS. RRRRRAAAAATTTTT
DUMB!!!!!

Swindled into buying an unnecessary transmission, while initial problem was patched with a bandaid, and was told that I was good. Initial problem returned, was told that aamco made a mishap. Aamco tried to patch, while telling me that I'm getting a new transfer case (initial problem). Picked up again and initial problem is back. $4000+ in the whole!!!! I need answered, and I need it asap

Originally we brought our 2001 Lincoln Navigator in to repair leaks. We were contemplating getting a new transmission put into our 2008 Ford Taurus as well. We opened a synchrony credit card to cover the expenses, and with the intention we would be long-term customers. Other than leaks, our 2001 Navigator had not had any major mishaps. We brought the truck in 12/14/2018 for leak repairs, which cost about $1,500, which is when we opened the card with a $2,000 balance. 1/03/2019 we had to have the truck towed back to AAMCO due to not being driveable and had to have the Ignition boots and the ignition coil in Cylinder 3 replaced. Around this time we had to open a card in my husband's name to cover the additional cost over the $2,000 I was approved for. Keep in mind Carey at the local office was aware of the amount of credit we had, which seemed, to us, to be playing a part. My husband was approved for a $4,000 limit. On 2/22/2019 we had to have the truck towed back to AAMCO, AGAIN, and at this time they mentioned there was a hole in the fuel tank and replaced the fuel tank. 2/25/2019 check engine light came on with a code for Lean Condition and the mass air sensor was cleaned. On 3/01/2019 we had to tow the truck back because we were told it spit the spark plug out. It was at this last visit that we mentioned we felt as though we were being ran through the ringer and that it was odd for so many random things to be going bad back to back, ONLY after our initial visit. We were told that "sometimes that just happens with cars." We don't believe that to be the case and we are now dealing with replacing the same cylinder due to fluid coming from the coolant area and fixing that problem, which should have been fixed while being at AAMCO's shop FIVE times. We have accrued THOUSANDS of dollars, mostly based on labor, due to the issues we brought it in for. it wasn't until we mentioned calling the department of consumer affairs that we didn't have an issue for a few months, yet here we are, again, dealing with an issue from a leak that should have been seen after 5 times of being in there. I feel like we were taken advantage of and lied to by AAMCO. I will NEVER bring my car anywhere near AAMCO. I will NEVER recommend AAMCO to anyone I know and I I would like a refund of ALL labor charges. It can be applied to my husband's AAMCO credit card, as I have closed mine, but there has to be some remedy after all the headache, cost, and missed issued in my vehicle that will not make me feel lied to and taken advantage of. I would like to be contacted and heard about this matter. Thank you.

Saturn 97 work done for misfire. Paid $600.00 for new plugs and oil pan, still misfires. David, told me i could drive the car even though it had the CHECK ENGINE LIGHT on. He said it would cost more to fix and in the mean time go ahead and drive, which i did and caused more damage to the engine. I am so upset, i just want my money back, i do not want to speck to David who gave me bad advice and messed up my engine.

AAMCO
4210 Red Bluff Rd
Pasadena TX 77503

David: 713-472-5700

The AAmco scammed me and rip me off and never fixed my car problem. I took my truck there to get my oil gauge problem fix it never happened. They scammed me out of $1800 and I reported the company to the State Attorney general office and the local DA office. I will sue for fraudulent practices.

2003 driven to Aamco on Arden in Sacramento, Ca. High gear not functioning most of the time. All else ok. Said Aamco has 50 year reputation in Sacramento, fix it if possible. Worst scenario how long. If complete rebuild would be done by Friday, this was Tuesday. Possibly Monday at worst. Called me Wednesday, said needs simple rebuild and poss computer reboot by Mitsubishi. 250.00 more. Total $3600.00. Thursday still waiting for parts. Maybe Monday. Monday wrong part sent twice . New part over nite and Wednesday. On Wednesday for sure Thursday morning. Come and get it Thursday AM. Thursday AM arrived at AAmco and it didn't work. Would not go into reverse. Then told selenoid problem. Chris and Ryan didn't know. Said need to rent me a car til they figure it out. No way, not their fault wrong parts sent etc. had to leave with no car. I am 72. No family. Had to pay to be taken out Thursday. Cat in vet. Charged to stay there because I can't get her. Person who drove me to Aamco was mechanic and said Ryan was fast talking me???? Still don't know when I will get car. Have contacted my Senator and state of California Dept of Auto Repair who are going to investigate and proceed. This is total abuse of elderly and not ethical behavior for a business in Sacramento 50 years.

The disrespect the rudeness the unprofessional conduct. Not doing what was requested. The lack of customer service.

I need yo be called asap

You can now Print this page for your records.
Bureau of Automotive Repair Complaint Form
Tracking Number: 2019032850723
Person Filing Complaint:
Last Name: Terry
First Name: denise
Address (Number and Street): 1932 5th st
Apt:
City: turlock
State: CA
Zip Code: 95380
Phone Number (8AM-5PM): (209) 409-1244
Alternate Phone Number: () -
Please enter the email address: goodluck5108@gmail.com
How did you hear about BAR?: Internet
Date of Service/Repair: 12/15/2017
Vehicle Year: 1999
Vehicle Make: chevy
Vehicle Model: corvette
Vehicle License Number: 6lpto17
Business / Professional You Want To File A Complaint Against:
Complaint Filed Against: AAMCO
License Number: ARD00255511
Address (Number and Street): 3580 Sonoma BLVD
City: Vallejo
State: CA
Zip Code: 94590
Phone Number (8AM-5PM): (707) 644-2929
Please briefly describe your complaint (Be specific - Who, What, When, Where, How): I called on December 15,2017 to get an estimate of how much it would cost to replace the clutch in my 1999 chevy corvette. the woman told me that it will cost $128.00 to look and diagnose the problem and that if I decide to get the repairs done that the $128.00 would go towards repair. so I went ahead and told them to repair the clutch . the lady guaranteed that my car would be done before Christmas cause I live in Turlock was only visiting Vallejo.the ladys name was Kay. I went back on 12/21/2017 to pay and pick up my car . my son drove it from AAMCO to his house in Vallejo and h the gear shifter kept popping out of first and second gear. so I called the following day 12/22/2017 and talked to kay told her what was happening to my car and that my car kept dying when I tried driving it.she sent the machanic that worked on my car to my sons house to see what the problem was. the guy showed up at my sons house with no tools . I asked him why my car keeps dying and he said he didn't know. I noticed the the air filter wasn't on correctly and asked the guy if that could be the reason he said yea maybe and asked me for a screw driver. he said the reason the gear shifter keeps popping out of gear is because its not lined up right and told me to bring it back to the shop after the first of the year 1/01/2018 so I called on 1/02/2018 and was told that the mechanic wasn't in yet to call back so I have kept calling and no one ever returned my calls . and my clutch still hasn't been fixed and it still popps out of first and second gear a nd it also grinds and makes a whinning sound the total price I paid for the repairs was $2,593.14

I have spent more than 4000 to repair my car I still have a check engine light on and was unable to get it smogged partly due to the AAMCO here losing my paperwork needed to get it smogged then he was advertise we are selling these vehicles I put a 1000 dollar deposit down and since then have received nothing but the run around continuously for more than a month other than an offer to refund my money and I inform him then no I want the vehicle we have a written contract and it seems as if he is trying to breach the contract because he has gone missing again when he was supposed to meet me with all the paperwork yesterday he knows that the vehicle I am driving is not legal to drive because I informed him that the check engine light is on again I have been trying to pay off the purchase of the truck I contracted with him for but it is being used buy someone there even after he received my deposit

Brought in my cadillac escalade because I had it worked on by AAMCO in Toms River. It is still under warranty. It has been in the shop for over a week. I've been checking on it. It went in on Monday the 14th of January. I called on Thursday the 17th. I was told it was on the rack being looked at. I called today January 23rd and was told to call back they have not even looked at it yet. In the conversation on the 17th I was lead to believe the car would be done some time this week. I really need my car back. As of right now I have no idea when my car will be fixed. I fell like I am being neglected and they are taking paying costumers over me. So I fell my business was only good when they did the initial work on my car and I paid for the work. I would appreciate it if some one could look into this matter. Thank You!

I did not receive my Veterans discount, And I was aloud to used my AAMCO credit card

I took my car to aamco in mesa as cause my check engine light went on. They charged me 365.00 . A week after they fixed it my check engine light went on again. I've taken my car back there three times and they tell me different bullshit. Now I was told to take my car to nissian and pay another 165.00 to get the check engine light off. Nissian said it doesn't even look like aamco even changed out the mass air flow sensor and mass air flow sensor boot. I've wasted five days taking off work to get my car fixed and payed 365.00 and car still isn't fixed. I want my money back plus I have keyless entry on my car and brought new batteries for my keyless entry to aamco and asked if they could change the batteries. They kept my new batteries and never changed the batteries. I want my money back since aamco can't get my car fixed and keeps wasting my time.

Hired aamco to install engine and transmission, after installing they tell me i gotta pay extra for Ford co.to finishjob to get truck running. When I already paid them to do that

We're do i start other than by saying we spent $2,700 almost 9-27-18 then then they had are car for another month and they gave it back and then we didn't even make it back too the Northside of Spokane from the valley ammacco shop before it started doing the same thing it was doing before so we brought it back again the following day and then they said they would get ahold of us when it was ready and three weeks later they said the couldn't figure it out so they sent too a specialist and 2 weeks goes by and we just got the car back yesterday and this is BULLSHIT WERE NOT RICH PEOPLE AND CAN BARLEY GET BY AS IT IS AND WITH CHRIATMAS AROUND THE CORNER WE ARE BACK TOO HAVING A BROKEN ASS CAR AND BROKE CAUSE ALL ARE $2700 IN SAVINGS WENT TOO AMMACO.... IM JUST GONNA LET U RIGHT NOW I THINK YOUR BUSINESS NEEDS TOO TAKE RESPONSIBILITY ON GIVING US ARE REFUND BACK SINCE U ALL CANT FIGURE THE CAR OUT SI WE CAN TAKE IT TOO SOMEBODY WHO KNOW WHAT THERE DOING.....

To whom it may concern, I am not happy with your AAMCO tonight 11/13/18 645 PM

My van was in your shop on Friday to have a compressor that failed under warranty.

Every one that works there is nice like all the reviews state but the communication to customer is so bad

I realize stuff happens but when a customer relies on a vehicle and is told a day and then that day goes by with no one calling you

there is a problem. I usually dont do reviews but tomorrow 11/14 will be the 5th day of no car and loss of income.

So I am not happy that it has been one thing after another since the A/C was fixed.I am trying to pay that Snap loan off in the 100 days allowed

and now I am behind because of no Van. I am out $500

I cannot go another day without my van and dont want to be told again that I can go down the corner and rent a car

I will call again in the morning and every hour since no one calls to give updates there

This Aamco does not communicate with its customers and lies and lies telling you when the car will be done and then it is finished.

hey worked on my A/C Sept 7, 2018 and since then multiple problems have happened with car.

The latest problem was the compressor failed and they got the van on Nov. 8th and told mt they could not get the part and it was being overnighted and would be there on Sat. 11/10. Guess what part never got there I called and that was the excuse and it should get there Monday the 12th.
Now it is Tuesday 11/13 and I called because they never call or and no one there has a clue what is going on. I will file a complaint with cost I have encountered because I didnt have my van I am out $500

I had my transmission rebuilt in January of 2016. It only has had around 35,000 miles since the rebuild and it's having issues. I took it back to the AAMCO where it was originally serviced. They are saying that the 3rd gear clutches are slipping. They said because the 12 month warranty is up they said they will repair it for an additional $1600.00. This is not acceptable. I have used AAMCO for years for all my vehicles. The transmission rebuild should last more than 35000 miles. I feel this should be resolved without me having to pay additional money.

Issue #1
On Monday, 10/22/18 vehicle broke down and was towed to AAMCO service center at
284 Cabarrus Avenue W. Concord, NC. AAMCO recommended we replace/rebuild the transmission
and so we granted permission to proceed and paid in full. We expressed urgency because the
owner lived out of State and so AAMCO told us they would prioritize. AAMCO said the work would
be completed by 10/26/2018 however they received the wrong converter so completion was delayed.
Because of this the owner was forced to rent a car to drive back to PA to return to work. Meaning now
the owner has to spend $200 for a rental, over $100 in gas, and 40 hours of driving back and
forth from NC to PA.

Issue #2
On 11/1/18 we were told the car was ready so we went to pick up the car and after driving 3-4 miles
the car overheated so we were forced to get the car towed back to AAMCO ($69). Before the tow truck
driver hooked up the vehicle I checked the radiator overflow reservoir and it was empty. I wasn’t
sure if AAMCO forgot to fill it properly or if they filled it then forgot to tighten the cooling
line that runs to the radiator or if there was some other kind of leak. I am not a mechanic so I could
not chance damaging the engine running it on low or NO coolant. Huge inconvenience because I drove 45
minutes to pick up the car then from the time it broke down and the time we were done with the Tow truck
driver it was another 90 minutes, then another 40 mins drive back home.

Issue #3
On 11/2 AAMCO confirmed the car was fixed so I drove another 40 mins back to pick up the vehicle and
when I inquired why the car over-heated the response from AAMCO was that there was an air pocket in
the line and that there was no way for them to know that the coolant level was not at the required
level? They said they tested the vehicle and it did not over-heat on them? All I know is that
vehicle was driven from PA to NC and it did not over-heat so why would it over-heat after being
serviced by AAMCO? Obviously ensuring replenishment of anti-freeze after transmission work
is AAMCO’s responsibility not the customer’s. So to add insult to injury AAMCO told me they didn’t
think it was their responsibility to refund me for the tow because the issue wasn't mechanical? I was told
they would run it by the owner but after 5 days they still have not confirmed whether they would reimburse
me? Also on this visit I was confronted by one of the workers at AAMCO who overheard my conversation with
the manager and he said, “Most drivers know to check fluid levels”! Which was unprofessional and
inappropriate….made no sense at all.

What I expected was an apology for the inconvenience of having my car towed after AAMCO
verified all was good and a reimbursement check for the tow. So now I am left with calling the
AAMCO Corporate office in hopes that they would “correct” this because I cannot get this local AAMCO
owner to do the right thing.

Wife vehicle lost all transmission fluid while driving home from her mother's house a few miles away. Called ammco, said they would do a diagnostic on transmission , let me know what the problem was, an would not make any repairs unless authorize by me,had vehicle towed to ammco, received a call from them stating that the problem was not that bad. They needed my permission to run the diagnostic and it would cost $189.00 and 50.00 dollars to put 5 quarts of transmission fluid. Well what I was told by a mechanic that there is no machine that can tell you what,s wrong with your transmission.what I believe happen, they put five quarts of fluid in, drove it around the block , check to see if the oil leak out , call me tell me I need a new transmission are a rebuilt one. New one cost $5700.00, rebuilt $4700.00. Ammco scams the public. It cost me $285.00 for nothing. What a rip off. Don,t bring your vehicle to ammco.

My transmission was replaced at Aamco in Orange Park Florida. Immediatley after transmission was replaced my car would not start a the time. I took it back to Aamco. I was told they had to put in on a machine for $100. I just paid for a new transferred. I didn't have the money to put in machine. I am 66 years old on a fixed income. Today is lunch at school for grandparents. Such a horrible disappointment. My car won't start. I haven't had the money to take it back to Aamco. Honestly, I don't trust them anymore. They work on my car and it starts to malfunction immediately after they worked on it. It has been 6 long months of car not starting and no money to get it worked on. Aamco should have fixed my car. I just paid them almost $3000. Nope, we can't help you unless you pay us more money. I will never recommend Aamco to anyone. In fact I will post it on public social media how I was treated by Aamco. So unfair to treat an elder einan like this.

I am James Owens: I own Diamond Cut Building Maintenance
I took my vehicle to one of your Franchised locations in Pennsauken, NJ owned by Kash Gill.
I spoke to a front counter manager Reuben who had me leave my vehicle for inspection. After a few days he calls me saying i needed a band rebuild
Rueben explained the price would be approx. 1800.00 for a band rebuild he would have to completely take transmission out to ensure this service.
Once he took out if i chose to not have service done it would be approx. 900.00 to reinstall old transmission. After a few days again I go to shop and he informs me they couldn't do a band rebuild a gear was bad and would have to do a complete rebuild for 3900.00. At this point what could I do?
I paid 1970.46 . and financed the balance. I literally had the truck 5 days 200 miles and the transmission was worse than when I initially brought it in to you When i took it back I informed them that there was a noise in the final drive most likely from the bearing apparently they didnt cgange which is part of a rebuild.. It has now been 2 weeks I have spent absorbent amounts on rental fees which is hurting my bottom line. I have called a messaged Kash Gill, No response. All I keep getting is they are working on rebuilding it and fired the other tech from Rueben. I want to be compensated for my inconvenience. Poor service and even worse customer service is unexceptionable. Please explain how initial service was 5 days and to fix your poor work takes over 12 days.? I would exspect to hear from someone today regarding this matter. Regards James Owens 856 404 4338

VERY PISSED OFF. HAD MY TRANS. DONE LITTLE OVER A YEAR AGO TOOK IT BACK RIGHT. AWAY TOLD THEM SOMETHING WAS WRONG TOOK IT TO AZ. AAMCO OUT HERE SAID SOMETHING ALL IS GOOD. BUT YET TODAY ON MY WAY HOME FROM. WORK IT WENT OUT. I DO NEED A CALL BACK A.S.A.P.
DANIEL 623-204-1075

I called a store to set an appointment for a free ac check that is offered on the website.I took my vehicle in for a simple inspect,this turned into a charge of 167.00 for recharging my system which was not authorized.He didn't find any problem but insisted keeping my car overnight to do a leak check that he charged over 100.00 without my written authorization.Then he threatened to take it back out and I wouldn't have to pay.I want a refundNow!!!!!He is not robbing me under your company name and getting away with it.I have heard from a customer relation woman in PA saying she was forwarding my issue to the store manager ,he hasn't attempted to contact me in response to this.

My Name is Lawrence Jackson and I am making this complaint on behalf of my daughter, Nastassia Jackson, she took her 2009 Audi A3 to an AAMCO franchise in Canoga Park, California, namely, Roltan Group; 21430 Ingomar Street, Canoga Park, CA 91304. She had her vehicle towed to the shop for repairs and diagnostic testing. The results of the visual inspection and computer diagnosis revealed the following results; AUTHORIZATION: BY: CHRIS S. DATE: 1/2812018 TIME: 3:38:03 PM FROM: NASTASIA VERIFICATION; VEHICLE TOWED IN.
OUR EXTERNAL CHECKS AND TESTS REVEALED: BATTERY LOW AND ELECTRICAL NOT WORKING PROPERLY WHEN ENGINE WAS FINALLY STARTED IT WAS A ROUGH IDLE AND CHOKED OUT, ALSO ODOMETER WAS NOT WORKING: RECOMMEND COMPRESSION TEST. THERE ARE CHECK ENGINE LIGHTS: P0121 - SYSTEM LEANI3#1, P2270 - INTAKE AIR LEAK P0016 - CRANKSHAFT POSITION SENSOR ENGINE SPEED INCORRECT P0300 - RANDOM MISFIRE, P0303 - MISFIRE CYLINDER #3. P0304 - MISFIRE CYLINDER #4, P0302 MISFIRE CYLINDER #2, P0301 - MISFIRE CYLINDER #1, P0506 - IDLE AIR CONTROL RPM LOWER THAN EXPECTED. P0507 - IDLE AIR CONTROL RPM HIGHER THAN EXPECTED. ADDITIONAL FINDINGS OIL LEVEL WAS VERY LOW, ENGINE OVER HEATED CAUSING A LEAK IN CYLINDER #3 AND THE TIMING CHAIN JUMPED RESULTING IN DAMAGE TO THE TIMING CHAIN COVER AND SEVERAL
VALVES.. DIAGNOSTIC FINDINGS. CONT.: THERE IS ALSO A AIR/OIL LEAK COMING
.
As a result of the diagnostic results the alleged to have performed the following repairs
1 NEW HEAD GASKET SET 199.00
1 NEW OIL SEPARATOR ASSEMBLY 378.00
1 NEW TIMING CHAIN 279.00
1 NEW OUTER TIMING CHAIN RAIL 76.00
1 NEW OUT TIMING GUIDE 24.00
1 NEW LOWER OUTER TIMING GUIDE 45.00
1 NEW CAMSHAFT POSITION SENSOR 62.00
4 NEW FUEL INJECTOR SEAL 48.00
1 RECONDITIONED LABOR - CYLINDER HEAD / VALVE HEAD ASSEMBLY 750.00
4 LABOR 500.00
1 NEW UPPER HEATER HOSE 98.00
1 NEW COOLANT PIPE CONNECTOR 83.00
1 NEW COOLANT - FILLED TO FACTORY SPECIFICATIONS 45.00
" NO CHARGE FOR LABOR
1 NEW FILTER 18.00
1 NEW MOTOR OIL - FILLED TO FACTORY SPECIFICATIONS 49.00
NO CHARGE FOR LABOR
4 NEW SPARK PLUG 60.00
1 NEW MASS AIR FLOW SENSOR ASSEMBLY 249.00
· NO CHARGE INSTALLATION
1 PCV BREATHER HOSE 90.00
1 NEW REAR MAIN CRANKSHAFT SEAL 88.86
9.4 LABOR 1175,00
1 ONE-TIME CUSTOMER PRICE ACCOMMODATION -630,00

DUE TO OVERHEATING THIS IS A REPAIR FIRST THEN •
RECHECK MULTI STEP SERVICE RECOMMENDATION;
CUSTOMER ADVISED'
The total repair cost amounted to $3,814.51
__________________________________________________________________________________
After the repairs were made the vehicle continued to overheat so she took the vehicle back to AAMCO on three (3) different occasions for them to solve the problem but they dropped the ball each time. She was told by Chris, the shop foreman, that it was normal after an engine repair for the coolant floods level to decrease and it just needs toping off; which is totally absurd? They didn't fix the problem in the first place. The last visit she made to the shop, she was preparing to move for California back to Arkansas and she wanted AAMCO to check out the vehicle and assure that the vehicle was road worthy and safe to make the trip from California to Arkansas, the vehicle was left overnight, and AAMCO assured her that the vehicle; was absolutely road worthy and safe to make the long trip? Well, but her car turned out not to be road worthy or safe the mechanic was an absolute lie the vehicle overheated again and broke down about 120 miles outside Los Angels in a desert town call Barstow, California.
I had to rent a Uhaul truck and tow dolly to get her home. The repairs came with a warranty but when she took the vehicle to AAMCO here in Jacksonville, Arkansas, they refused to honor the warranty because they didn't do the original repairs. She was under the impression that the warranty would be honored at any AAMCO shop nationwide wide. After lengthy conversations with the AAMCVO shop owner Jeff< in California and Marty, the AAMCO the owner in Jacksonville, Arkansas with no revolution I am penning this complaint with the hope that someone in this organization will have the integrity to step up and do the right thing and warranty repair the vehicle correctly or refund the repair cost in total.
I pray that someone will contact me regarding this matter. Attached find a copy of the repair bill.

Sincerely,
Laurence Jackson

This started on 3/29/18when I brought my 2012 Dodge Ram to the place I bought it from to diagnose a light skip to the motor. The problem was identified as cylinder number 3 was dead and was determined that it was cam and lifter failure. Unfortunately the shop didn't do any internal motor work. So the hunt was on to find a reputable shop that would work with Cars protection plus my insurance but didn't find anyone in my area. So I called Cars protection plus and after going back and forth and threatening the Attorney General they finally gave me an affiliate
that would work with Cars protection plus. The company was Aamco total car care on 404 E Washington st. in N. Attleboro Ma. I called the same day 4/2/18 and talked to Scott the service manager and he assured me that they did internal motor work and was pretty sure they work with Cars protection plus but wasn't sure and would call me back in a bit. He called me back and told me that they are an affiliate and they honor Cars protection plus. So brought my truck in.three days later Scott called saying that a claim has been open with Cars protection plus . Per instructions of Cars protection plus they would have to tear it down to point of failure and that my dealers diagnosis was 7.5 hours labor to bring it to point of failure according to All Data labor guide. I agreed as I was responsible for the teardown according to Cars protection plus. About 5 days later Scott called and confirmed that the cam and lifters were damaged as diagnosis along with timing chain and gears. So between Scott and Dan at Cars protection plus they decided it was not cost affective to repair the motor and wanting to put a used motor, unacceptable the used motor would have the same known issue with the Dodge motors that's why I wanted it repaired. So a couple of days go by and I didn't hear from Scott so I happen to be near Aamco so I dropped by told them who I was and asked for Scott the service manager and the guy told me that Scott was fired , he's a fucking asshole for blowing smoke up my ass. So I really didn't care why he was fired that that was between them. We talked more about options and his only solution was a rebuilt motor for right around 9000 dollars, unacceptable especially when insurance was only covering 3600. So I said I had to think about it and left. On my way by my truck I notice that it was not locked and hood was open so I decided to look at the motor, to my surprise I found that the truck had been push out of the building and sat in the three inches of rain we had last week and the motor was full of water and the piston cylinders were rusted. Motor ruined. On top of everything else the motor was not torn down per Scott's estimate and Still made me pay the 7.5 hours at the sum of 814.00 according to Dodge They doubled the time it should of been for what They did. They put the truck out assuming I was going to put a motor in a truck that needed 600 dollars worth of parts and 2200 to 3000 in labor the average cost at a Dodge dealer. So as the story started with a 25000 dollar truck that had a light skip to the motor to having it towed out of the shop for neglect and needing a motor. Thank you Aamco
This letter has and will be sent to all including, the Attorney General Ma. Attorney General US, BBB, consumers affair, Ripoff report, FTC, Facebook and whoever will listen and wherever I can leave a review, I will not go away

I had the unfortunate pleasure of taking my car to your location at 2001 S Cicero Ave. three times this month. Only to not have my problem fixed with my car. My check engine light is still on. And I have failed my emissions test. Now I’m going to incur tickets because I can’t reregister my vehicle. I would like to please talk to someone in person. 773/664/2789. Thank you for your time.

My name was used for an engine repair at 1027 gun hill rd, bx, ny on Oct 13, 2016. It has been sent to collection agency. The service was not done for me on my car. Name on top does not match owner's name Linda Leone. Address is wrong. Took six weeks to get paper which was not even signed. How do I get this off collection off my credit reports

I toke my 2005 jeep liberty to AAMCO at 3596 Winchester cove Memphis, tn. 38115 on 02/26/2016 left for service & repairs. john call says truck ready for pick up 03/04/2016 I pick it up. Upon driving my truck was reducing speed with sound I called AAMCO next day to inform them of problem they pick back up from my home on 03/07/2016. Got called back couple days later john stated that the torque converter aamco put in was bad. Went back 03/18/2016 for the second time to pick up jeep and there was locking, gears not changing properly, upon driving feels if something is loose & raddling. I've called international customer service number for AAMCO at 1-800-523-0401 everyday from 03/22/2016 up till 03/28/2016 never get anyone.

My husband and I took our blue Chevy Truck to the AAMCO Transmissions and Auto Repair shop on 1117 Lancaster Ave, Reading Pa 19607 about 3 weeks ago. The problem with the truck was that it wasn't going into gear and staying in park or reverse. Long story short James I think his name was quoted us a price of about 2500.00 for a new transmission etc. When I dropped my husband off to pick the truck up the final price was almost 2900.00. Once he got the truck back on the road it was not driving well at all. Something was leaking and the emergency brake lights were staying on.

My husband knows what he is talking about when t comes to cars or trucks. The leak was coming from the manifold holding the transmission. James told my husband to drop the truck back off and he would take a look at it. Once he took a look at it he claims it is our responsibility since it is so rusty and old. Here is my complaint against AAMCO. Why did we not get a phone call about this added expense when he switched out the transmission?? We just got done paying almost 2900.00 and now we have to come up with more. If he would have told us this once he seen the problem maybe we could have worked something out.