Contact Advance Auto Corporate

I have Been Buying Parts from advance auto for over 30 Years The Store i Have Been Dealing With For The Last !2 Years Used Be A Great Store (800 West 84th Ave Denver Co 80221 Store Number 3917 )Now The Service Is Very Bad I Am A Commercial Acct My Cus,Number Is 2395130 The Manager And The Old Manager Are The Worst The old Mng is actually the commercial parts Person And He Is The Worst Ones at This store Every time I Order a Parts He tells Me IT BE ON THE NEXT RUN Not the Case Sometimes 2 to 3 hours and then Sometimes The Next Day I Used To Do 3,000 dollars a week with this Store and Since I Can Not Get My Parts In A Timely Matter I Have Lost a Bunch of Business Do To The Wait.I can not Believe The District Mng would let this happen but they Do If Someone does Not Do something About the Service I Will Be Forced To Spread The Word That advance auto Does not Care about There Accts.and there Customers I Have Delt with These problems for over 3 Years and nothing has got Resolved Please Do Something

The people that work there are the most disrespectful people I have ever met. Thinking cuz I'm a female so didn't really know what I wanted, but isn't that where you go for help? Not on the Wadsworth store in Arvada becuz they totally ridiculed me. Really miko? Or whatever your name was.... Didn't buy anything but went to auto zone where they treated me with respect.....

February 7,2020 I purchased a AC Belt and tensioner for my 2004 Chevy Tahoe because I already purchased the parts in Aug 2019 with a lifetime warranty but didn't have them off the vehicle. I was told to bring the parts back after installing them an I would be refunded. On February 8 I went to Advance Auto in Midlothian Illinois 145 &Cicero Ave where I originally purchased the parts and spoke with a Manager Eric for a return. Eric refunded the tensioner but failed to refund the purchase of the belt that had a lifetime warranty. Eric went on to state the store policy of the lifetime warranty in which he knew nothing of that because I had returned the damaged belt in Aug 2019 that was my 1 time lifetime replacement. End of discussion! And wouldn't refund my purchase nor futher discuss it anymore. I then went to my vehicle to retrieve my phone to look up the store policy on lifetime warranty an it states"FOR THE LIFE OF THE VEHICLE THAT YOU HAVE OWNERSHIP"! I went back inside after 15 minutes to show Eric the store policy but at the time another manager stated that he was the overall Manager and as I explained the situation he began to rectify what Eric had already done.
I feel if Eric as a Manager felt comfortable enough to have done me that way how many others have he miss quoted and misinterpreted the store policies to and sent misinformed customers away! I've been a customer of Advance Auto for quite some time now with multiple vehicles with lifetime warranties what happens next time I come forward with a situation of a lifetime warranty or warranty part!!!

I purchased a product from you that did not fit my vehicle. When I returned the product your manager Shawn at the Hopewell Va. store treated me very, very poorly! Case #1541023. Please respond.

I visited the store on the first week of October 2019 to charge a battery and was told that I would be given a call regarding the status of the battery later that day. I was not given a call so I returned to the store approximately 10 to 14 days later and saw the battery still there but had not been looked at or charged. I returned again, approximately a week to 10 days later and spoke with Ebi the manager and he told me that he would call me the same day but never did. I returned approximately 10 days later on December 2nd and he stated that the company was not totally liable for providing me with a new battery. I agreed to pay 25% of the total cost of the battery including taxes which amounted to $169.58. So... I would roughly pay $43 of that amount. Ebi stated that he would only pay 50%. I'm very disgruntled and would like a new battery at not cost to me. I called the Advance complaint number and spoke to Oscar on Dec. 2nd. Oscar agreed to call Ebi and would call me right back but again.... I never heard from him. I am willing to call the Georgia Department of Law Consumer Protection Division if this matter cannot be resolved.

Jeremiah Higgins 678.665.9248

Was at your store in Johnston R.I today purchasing clean products for my 2005 ford f-150 FX4 pickup. I asked the sale associate Joshua for help finding a bulb for the truck. He began making insulting remarks like oh ford found on road dead. When ask to stop with his insults he continues with Henry Ford use to go to a junk yard to see all his cars. With that I took the 40.00 of product and told him to stick them. And walked out. No apology nothing. I will never buy another thing in your store again. Just to be insulted. And I will make sure all my friends never buy at your store either.

At 12: 35 pm (noon time) on July 3, 2019. I was in the Marlow Heights Shopping Center Advance Auto Store bringing my old battery to receive $22.00 core for the old battery for my 2000 New Volkswagen Beetle and to get a battery for my car key. I was waited on by the Store Manager Jerell Alston (240)455-3616, he told me that he would take the old battery but his computer was down and I would have to wait 2 hrs. for the $22.00 core refund. Then I asked him for a battery for my key, he took my key to the back of the store to find the battery replacement. As he was replacing the battery to the key he use a flat head screw driver to open my key then some how destroyed my Transporter Chip inside my key. I was there for over an hour because he could not put the key back together. I asked him to let me see the key because of how long it was taking him to put it back together and I notice that where the Transporter Chip was in the key was completely destroyed and chip was not in key and key was not operational as before, and when I tried to start my car up it would not start. I called my Mechanic Vaugh because I saw that the light (car/key) orange symbol on my car meaning Mr. Alston damaged the Transporter chip and it was not going to start. My Mechanic called a Key Lock Smith by the Name of Amir (202) 830-4326 to try and duplicate the transporter key and reprogram my car to get it started. However, it would not. I have lost the use of my car since July 3, 2019 and on July 19, 2019, paid July 16, 2019 $109.00 to tow my car to the dealer for replacement key cost $85.00 plus they would have to reprogram key/car. I spoke to the second shift Supervisor who was coming on duty she said at 2:20 pm and the Lock Smith Amir showed her where Supervisor J. Alston had broken out the Transporter chip on my car key and quoted a price of $380 to replace and reprogram my vehicle to get it started. Therefore Amir was there over two (2) hrs. and could not get car started. The second shift supervisor tried to act like she didn't see him trying to put the key back together, then she stated "Didn't he say he would pay for it and I told her that he said that he was not going to pay for it. It is now July 19, 2019 that I have been without my car, because the dealer had to order a new transporter key and reprogram. I should be paid for the $109.00 tow, and $85 replacement of my key/program and the 17 days I have been without my car. My Name is Carron Dixon (202) 847-3775 home and (202) 367-7544 I still have my receipt as I went back to the store three to four times to show Mr. Alston that he damaged my Transporter Chip in my key past 5:30 pm July 3, 2019. Also, because Mr. Alston kept trying to start car and I showed him the symbol on my car I do not know if any other damage had occurred today. I am waiting for the dealership on Ritchie Station Road in District Heights Maryland to give me the status of my 2000 Volkswagen New Beetle.

Stopped at advance auto in San Angelo, TX because I needed to get the codes related to the service engine light. the guy was the most unfriendly and least helpful person I have ever come across at an auto parts store. He did run the scanner ( turning my van off after I explained I was concerned it wouldn't start) told me what the codes were showing but refused to give me the codes. He said about 5 words to me in total. Waste of my time. I have been travelling the country for the last 5 years and have never had such an experience at an auto parts store!! Will never go to advance auto again when there are so many better options available!

Travis Lee at the Ahoskie NC Advanced Auto Reversed the pads on my battery Posts red & green putting them in backwards. I returned & asked him to correct the error as I learned the were backwards by jumping my low car battery with reversed polarity based on his positioning of the pads and it made a loud POP which could have proven catastrophic by exploding with acid going in the eyes & on clothing causing severe burns. He nonchalantly took his own sweet time when I arrived and waited on customers who had come in after I arrived. Finally he went outside with me and All he needed was a simple wrench, I was quite angry at his slothful demeanor and NO apology. HE TOLD Joey the manager to do it! and went inside, He should be FIRED he doesn't want to work & his demeanor does not reflect the company brand.

The worse customer service ever.
1. I asked the guy did they put on windshield wipers, he said i'm with a customer you have to wait your turn, and he went outside so I got in line
2. I then asked the young lady that was behind the counter who thought she was God's special gift if they installed windshield wipers and she said I would have to wait for the guy to come back so I asked her if she could help me get some transmission fluid, she said in a nasty tone and taking a deep breath it's on the back wall, so I said is it a specific kind that I have to get again she takes a deep breath with here eyes rolling to the ceiling and says you have to go back there and look for the kind you want. I decided to go to another AA. the guy came back in the store I bought one windshield wiper from him and he did put it on because it was raining so hard. I left and went to another AA on rt-40 with way way better customer service.
I'm very big on customer service so I will not recommend that store # 05376 to anyone.
4600 Edmonson ave 21229
I was there 7/7/19 at 5:14pm
trn# 9085 Christopher

To whom this may concern,
My boyfriend works at the Monmouth Illinois location. And his boss treats him like he is garbage. She has called him worthless, stupid and useless to the company. He goes to work just everyday and works his ass off to support his children. I don't feel like she should be running that store.
Also please do not disclose my. Name to her.

I bought a new battery on Sunday. The battery went dead on Wednesday left me stranded. Return it only to be told I had to leave it overnight for them to charge it to see if it was bad. Got there this morning and they had not even charged it. Said they could not give me a new battery because it would void my warranty. So now I'm still stuck waiting.

Dunkirk Maryland location. Over the years I have dealt with High Gear, Trak Auto. Somehow or another you guys need to re-hire the guy Sandy I think he used to be the manager at the Dunkirk store store because it seems like you guys are hiring young and experience people who really don't care about customers. I don't have an automotive shop but I have worked on a lot of cars and still do, I like supporting local business but maybe it's time for me to consider buying from RockAuto or another supplier. PS: one of your employees seems to like sitting in his vehicle for long periods of time.

We walked in and there was someone in front of us. That is fine. Then after Jayne was done with that customer she talked to him for a couple minutes before getting to us. Then once she finally got to us she got an attitude after we told her what we needed, which was a T50 3/8 drive socket and a 3 inch extension. That was it. Cause we needed to use them in the parking very quickly. So she came out with a 9 inch extension and got an even bigger attitude when we told her again that we needed a 3 inch extension and from the back she told us she could give us a 6 inch extension. After she said that we told her again that we needed a 3 inch and she gave us more back talk and attitude.

In reference to store number 2413, were I able to give zero stars, I certainly would ! I showed up right at closing, 6pm central time, to be told I could not have my prepaid online order. Mark was very rude to me and threatened me with police action If I would not leave. Not sure why this store gets to close earlier than other stores. Also the mobile version of Google still reflects this store is open until 9pm. This will be my last purchase with Advance Auto. I am in retail sales as well and I would be fired for such action. For this once Car Quest location it would seem they are more concerned with corporate sales rather than the individual.

I bought a electric fuel pump for my car and I got another manual fuel pump for my car from auto zone when I installed the electric fuel pump it set my car on fire under the hood and did not damage the electric fuel pump I want back to get the right parts I need to change the electric fuel pump in to get the right one they said that they can do it

Regarding Advance Auto, 5120 Library Road, Bethel Park, PA 15102:
Ordered parts by phone and was told they would be in the next day. Told rep. to hold for three days for me to pick up. Drove to store three days later to be told all parts not in. Asked why they didn't call me. Manager ken said they didn't have my number. They have my number in their system, in fact used to identify me for ordering info. I hate LIARS! Went to new O'Reilly nearby. Had all my parts in stock, better prices, and $10 off additionally for being a new customer. O'Reilly it is from now on.
And the icing on the cake is I have now been waiting for 40 minutes on their corporate complaint line for a "team member" for my "very important call to us".
No wonder their stock has gone nowhere over the past 5 years!

I have tried for 2-weeks to get ob line and order parts. The On-Line message always says you are down for a Tune Up/ Speed Perks discounts only available On-Line. Everytime I go on line and select the items I want, the page comes up and says the site is Down For Repairs. The phone number for Customer Service says someone is available every day, 7 days a week. I call the Customer Service Desk and get a recording that they are closed and to call back later and hangs up on me. My Speed Perks Rewards and Discounts are about to expire and I cant reach anyone to help resolve the issue. Please call me to resolve the issues so I can use my rewards and discounts. Thank you.

443-506-7597.

I bought a starter for my F150 told kid at counter it was manual shift , he put in automatic, said was no difference. It lasted few weeks, I went back to store they tried to tell me I installed wrong, but finally swapped me another one. Two days later it was in way out again , same manager of store Bobby, said it was an ignition problem not their starter. I brought truck to a shop they found no ignition problem. Just that store have me wrong starter. It cost me over $ 250 for shop repair to get rt. Starter on . As well as my $97 for starter from your store. Showed Bobby my recipiet but he wants no part of refunding me at all. At this point I want payment for all i have put out. I also lost a day and half of work over all this. I have lived in 3 different states in my 52 yrs. Recently moved to G.A .this store in Manchester g.A is by far the worst run place with the most rude and ignorant to Customer workers I've ever dealt with. Bobby needs to realize if he has a moron worker it's his job to get worker straight not ignore problem with i don't care attitude . Any managers of that store need to be fired!! I'm a 52 yr old veteran been in multiple car wrecks and brian surgery for a tumor . I had to change starter twice in side of road because of your idiot workers

I stopped by advanced auto in my home town of brazil indiana cause i lost poer to everything while driving i walked in and talked to a guy by the name of ricky told him my problem and without testing anything he said it was my alternator i asked him to check the battery so he brings out a battery tester and then runs back in and comes out with a meter and test my alternator he never load tested my battery he said that i needed to hurry up and get home get that alternator off and come back and get an alternator i had my 3 kids and my girlfriend in the car i was worried the battery was going to die before we got home and be stranded so i get home and pull off the old alternator go and get a new one from advance install it and the battery was still not holding charge i went to walmart and bought a new battery cause i call advance and they wasnt wanting to make it right cause if he would of tested my battery like i had asked to begin with he would of found out it was bad and i refuse to take off the alternator after i had already put it on so now i have a 157 dollar alternator i didnt even need somebody needs to make this right

Ordered a shift cable for my car and was told that it would arrive 4/6/19 around 7:30am, called this morning at 11:00 am to see if it had arrived and employee told me that their parts truck would not be coming today. I ordered this cable through you people because I needed it asap, if I would have known it wasn't going to be here today I could have overnighted it from another retailer online. What really makes me upset is the fact that I came in and paid for this item in good faith believing it would be here today. LAST PURCHASE EVER FROM THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Poor customer service by employee at Carrollton Kentucky store. Tried to return an item that I had ordered online. There were two guys working and the older gentleman was very disrespectful and unhelpful. He informed me that he wished that they would stop the online orders because all it does is create problems for them. I informed him that the reason I order online is because they do not always have what I need in stock and it was a promotional deal. He said but I am returning it and I would have to come back the next day to return item. I also wanted to buy some sway bar bushings and he was very unhelpful in helping me with my selection. .

On 3/17/19 at your Millsboro DELAWARE store I tried to purchase a brake light for a 2007 GMC denali the first person could not find it on the computer but gave me one that should work it did not work. This evening i tried to return the bulbs with receipt in hand but was told i could not return them because the package was open. I asked the young lady if she could find me the right part but she could not find it on the computer. now i am out $8.00 and still no part. This is not the first time i have experienced this incompetence in this store but it will be the last. i have spoken with many people in town and have heard similar stories or worse.

My wife Geraldine Clark went into your store number 9826 in Laurel, MS on 03/0819 @ 10:38 A.M. to purchase a tail gate cable and a driver side rear tail light assembly. The transaction number was 1507 (Danny B.). Your customer service representative had difficulty figuring out what a tail gate cable was and had to ask another associate to help him look it up. It was so bad, my wife had to draw your sales person a picture. They said they did not have the taillight assembly, but would order one and it would be in the next day. My wife called the morning of the 10th to see if the taillight assembly had come in. The lady told her that the tail gate assembly she ordered had not come in yet. My wife explained that she did not order a tail gate cable as she purchased one the day she was in your store, but had ordered the taillight assembly. We went to your store got a refund on the tail gate cable we prepaid, but did not order and we went down the street to O' Reileys, where the man understood parts and knew how to look them up and ordered a tail light assembly. Complacency destroys marriages, churches, and businesses. Customer should be able to expect competent and friendly help. It matters not what the price is if you aren't able to take an order, Look At Sears and Roebuck. At one time they were the number one retailer, now they are teetering on the brink of extinction. My wifes number is 601-580-3793 if you need further input.

i switched from autozone to advance for many reasons but today i will switch back to autozone for one reason. you guys say you will install wiper blabes free but today i bough some and asked if you guys would install them. i got a laugh from the fellow helping me and asked if anyone else wanted to install them. they did not get installed. he said he was only part time, two days a week and wasnt going to install my wipers in the rain. i am sure that nothing will result in this email but i will go back to autozone. you guys made me feel like shit for asking you to change my wiper blades. the covert ave store in evansville indiana sucks, they used to be so helpfull. good luck on your customer service. i will let everyone i know how you guys treated me.

While shopping at Advance Auto located in Irvine Ky on Richmond Rd 40336 while I was shopping for license plate cover for my car A worker helped me locate it and walked off I walked to front of the store no one was at the checkout counter so I walked up laid down what I intended to purchase and a worker said I will be right with you and then perceeded to walk up to the checkout counter where I was standing and waited on another customer right in front of me...nothing had been rung up for the other customer the worker very rudely just rung the other person up and me standing there I could have understood if the other customers purchase had been rung up already but it hadn't been this is also the second time this has happened to me at this store so in that I refuse to shop at advanced autos store in Irvine ever again and am going to recommend no one else do it as well. There is an older man that works there that is rude to customers..

I don't usually complain when I have a bad experience somewhere, I just choose not to do business at that particular establishment. This however, I feel that I need to voice my complaint and hope that it keeps other people from the same experience that I had.
Upon entering the parking lot at your store, located at 1541 Patton Ave in Asheville, N.C., I see a female employee sitting on a retaining wall outside the store, talking on her cell phone. Upon exiting the car, I can hear her, loudly using very offensive profanity in her conversation. Words that were used include taking the Lord's name in vain and just about every other word was fucker or fucking. I went on into the store and several minutes later she came into the store as well, still VERY LOUDLY cussing every other word. I was very surprised to hear this kind of language from a young lady, yet alone from an employee in the work place. I would hope that you do not allow or condone this type of language from your employees!
I choose NOT to do business with this particular store anymore due to this type of atmosphere, I choose not to put myself in that particular situation. What if I'd had my grandchildren with me? No, not me!

Service sucked

Product does not fit correctly. Cut out for the gas cap is incorrect although it is suppose to fit the 2015 JKU. Per Advance Auto Parts policy I am unable to return product as it was removed from the packaging and installed only to find out the cut out was incorrect.

I had bought a purolator oil filter for my daughters 2003 Toyota camry. I proceeded to change the oil and finished took it for a ride and noticed oil under my car on the ground . I jacked it back up and wiped the filter off again and decided to run the car and check for the leak. after a minute I notice an oil leak at the top of the filter so I took the filter off and noticed a dip in the oil seal gasket at witch it was defective during manufacturing. I had been given a case of oil filters from my brother that was for a corolla . I measured it up and put it on it was a little shorter but worked. I took the defective one back to return it and Corry said that he could not give me my money back because it was use he could only give me an exchange. Well how could I tell if it was defective if I didn't put it on. I DO NOT want another filter I want my money back. I have a Toyota filter on now . It was store 1360 and if this is how you do business I might just take mine elsewhere. Really you are going to make me unhappy for $6.50 I been doing business down there for a long time and Joe is the only one that give me satisfaction of knowing how to do his job . I would appreciate a response my name is David

I am out of food. I paid 50 fillers to pay someone to pick up my fuel pump today. Spent all day and paid a mechanic. Fuel pump motor I was defective. Now I have no way to work and have to drop the fuel tank again. I have serious heart problems ..Now I can't get to work again tomorrow. Or return the part . this is the second time I have gotten a new part that didn't work... I spent 200.00 fillers today with you and 200.00 on delivery and mechanic.. Now I can't fuckin eat or get to work. I swear to God I will make sure you go down... I have trusted you for years.

Russell springs, ky store. I work at local dealership as mechanic. I called your store for air filter, talked to Edgar, and he told me that he had a certain filter that he would send over. When it arrived, it was different brand than he said. I was upset, he failed to make courtesy call to explain. The driver then went back and told Edgar that I had called him an idiot, true. However, Edgar then called dealership balling me out, very unprofessional. The dealership is now going to drop the advanced account and do business with another. I dont expect anything to come of this, as most corporate complaints are dismissed. At least your corporate management will know. On them now...

I was in the brewton al advanced auto parts store to on 1 27 2018 to see about getting a few parts for my car and there was an employee in there who smelled horrible like she had not bathed in weeks. She had dirty work clothes on and kept passing gas. The whole store smelled horrible and she was very rude and snotty was not nice at all . the name on the ladies shirt was heather . i think she needs reeducated on personal hygenie

I recently went to one of your stores in Riverhead N.Y. (which I have done in the past) to purchase light bulbs. The date of visit was Nov. 1st 2017 at approximately 6 p.m. Upon entering the store three of the sales associates were in conversation. The content of which was not what one would expect in any public setting let alone a place of business. The amount of profanity that was being used would make a trucker blush. The little bit of content that I picked up was lewd at best. The volume of the conversation was loud enough to be heard across the store. I do frequent that store often and most times with my children. This visit I was pressed for time and did not ask to speak to a manager. The sales associates were helpful when asked the location of the parts I was looking for but quickly went back to there conversation. I cringe at he fact that if my children were with me that I would have to explain what was going on. My kids do not live a sheltered life, but this instance I felt it was a bit much, and I have been in construction for over 30 years. Upon leaving I did notice another female customer who came in after me. I hope to be able to do business with this company in the future. Thank you for your time

I have used the Advanced Auto located at 5127 Virginia Beach Blvd, Virginia Beach, VA. 23462, on several occasions. I have found that every time I go in there to purchase something I need for my truck, there is a problem. It could be from them selling me the wrong parts, to selling me merchandise that is in the wrong spot, and it is not like it is the only item in the spot. I have seen where there were several of the same items in spots, when I go to check out, the item rings up a different price. I have to show the representative on every occasion where I got the items from, and they see that they have been put in the wrong location. Usually they will give the item to me at the price listed on the shelf. I have on at least 3 different occasions have purchased items that had mail in rebates, and upon checking out and paying, they tell me they do not have the rebate slips and they will not be getting anymore. Today, the icing on the cake, I went in to this location to purchase antifreeze. On the rack, there were many bottles of Peak 50/50 with the price $12.99. When I went to cash out, the total came up to $15.99. I asked why would there be a $3.00 tax. She told me there was a $5. mail in rebate. I told her that did not make any sense, that even with a $5. rebate, that still did not add up to $12.99. After paying for the antifreeze, she walk to the rack, saying "well we are changing all of the prices and the one you thought you were getting is on the bottom shelf." Well the bottle on the bottom shelf stated $14.99, I told her. She replied, "Well we are switching the shelves around and none of them are in the right place." I told her that there were 8 bottles in the spot saying $12.99. She was like, "This is the price of the antifreeze you purchased, there is nothing I can do about it." After complaining about the receipt being stuck in the printer. She never gave me the mail in rebate coupon. This is completely uncalled for. I will never, never used advanced auto again. I have had nothing but problems out of your company. I have purchased many items with me having issues with when it was time to check out.

I called the Advance Auto on Highway 49 and Josh got on the phone after a 5 to 6 minutes. He asked how could he help me....so, I started my conversation by giving him my make and model of my vehicle; as soon as I mentioned the parts I was looking for; he immediately stated, "hold on". I was thinking he was entering my information into the system, but he never came back to the phone. I called the store on my other phone and a lady named Nicole answered and I asked could I speak with the store manager and she said she was a manager. So, I asked again, may I speak with the store manager. She asked how could she help. I told her that Josh answered the phone, but never came back to help me. Then she said we have two employees that's named Josh and both are helping customers and I asked, so what was I?

Pissed poor service from Josh and Nicole and I decided to go to Autozone!

I filed an ADA complaint with the Department of Justice- Reference 17-e3ay8-2bgt today due to "Corporate Policy" when dealing with persons of disabilities. I am also filing complaints with the State of Maryland and Montgomery County, Maryland. I have 4 stents placed in me near my heart. I cannot left heavy items. I literally left the hospital just having a hernia repair surgery and came straight to Advance Auto parts to have my battery checked. Robert said the battery itself is ok but the level is at 55% so it needs recharging. I said please recharge so once I get home, I know I will not be going out for a while. He said Ok. After waiting 40 minutes and waiting on 20 plus customers he asked what I was waiting for. I told him I was waiting for him to remove the battery. I have dealt with Robert for years at various locations and he has always assisted me. Jazmine the store manager stated that I had to remove the battery myself since I am not purchasing a new one. Company Policy! When I explained my medical condition and showed her my MVA mirror hang tag and MVA certification of disability and my discharge instruction telling me not to lift any weight heavier then a newspaper she declined to look at the discharge papers and said again; Company Policy. I asked her if she knew about the ADA laws she stated she was not taught that. I knew that was BS the District manager that she had previously Steve Taylor taught us at RadioShack that on the first day of training. I was able to undue all the cables. I just needed assistance in lifting. She would not budge nor would she let me use a cart to place said battery on if I got someone passing by to assist me She said that she would make sure she advised he DM, before I could. I had to go to AutoZone in the Aspen Hill Shopping Center and the manager their Christian M not only handled my situation, he also gave me a seat to sit on as well as offering me some water to take my medicines.

i want to know why when i asked the man that helped me could he put the light in for me he said they didn't do that they have always helped with that.i'm 68 years old with no help to put the light in..have they stopped doing that ..i started to just leave and go to another parts house.to me that was poor service..i was at the pageland sc store

I made a purchase 11/19/16 at store #08990 at 3 pm. My experience was great that day, but when I returned 11/20/16 to have my wind shield wipers placed my experience was 180 degree turn around. Kylie asked for the next customer in line. I was the next, but this man jumped in front of me and she said nothing. When I arrived at the counter, I mentioned that I was next and she said I am sorry, I didn't know. The other customer stated I guess he got over on you.

I proceeded to state my reason for being there and Kylie walked outside to replace the wipers. She was unable to do both blades and stated she would go get someone else to help. I waited outside 10 to 15 minutes and returned in the store. Kylie stated she told Don and he was to assist me. Don was looking at oil containers and I asked if Kylie spoke with him about my windshield. He did not look at me and stated I will be with you as soon as I can. He was very nonchalant walking back and forth. I felt my time did not matter.

He finally came to the vehicle and it took him 2 minutes. I was there for no less than 30 minutes for a 2 minute job. I am taught that good customer service is acknowledging the customers feelings. I did not feel and though Kylie nor Don acknowledge mine in this experience. My time is very important and I was not made to feel that from these two individuals.

I purchased a battery online received order number. Drove 30 min to store. Spend 45 min at store trying to get someone on phone. Was told had to get payment released. We called bank and they said nothing to release. Then told up to 48 hours to release. Can cancel still take 48 hrs to get money back. Meanwhile I'm without a car due to battery. Can't buy in store cause you put hold on money on card. Have had cardholder call in and still not released. Would of been $40 cheaper across st at Walmart. We buy in store and online with this card at this store. Have spoke with 4 different people at Advanced corporate headquarters and there is nothing they can do. You can take my money for 2 days and leave me stranded without battery. Wow. I'm truly disappointed in how this business is operating. I need someone to contact me.

My son went to Advance Auto Parts #5189 in Cary NC on July 16, 2016 to purchase a spark plug for my 2009 Kymco People 150 scooter. He took the original spark plug with him and handed it to the salesperson. She got a replacement spark plug and sold it to him. He then installed the spark plug, and it immediately made a strange sound. We removed the spark plug and it was longer than the original. I had the scooter checked out and found that because of the spark plug the young lady sold him, there is now a hole in the piston with possible damage to the cylinder wall. There is no compression. If the block has been damaged, the scooter is dead.

We assumed the sales person knew what she was selling and even though there was a difference in the length of the spark plugs. we thought maybe they had changed the spark plug length. Your employee is supposed to be the expert, not us. When I contacted the store manager, he put total blame on us. He said they do not have scooter parts. If this is so, why were we sold a spark plug for my scooter. I feel I am owed some compensation for a scooter that I can no longer use or sell. Please help me contact Advance Auto headquarters concerning this matter at the email listed above.

I purchased the oil special of 5 quarts of oil and filter special on the synthetic oil today and realized I got the wrong weight so I drove back to exchange for the correct ones I needed. When I got back I brought back only the wrong oil not the filter the sale associated said I could not return it without the filter so I had to drive 18 miles back and forth to bring the filter back to I was not happy I had to go thru all of this the store was located in eldersburg Maryland 21784. I have been a regular customer their since they opened their is 4 other parts stores within 2 miles of this store not including Walmart please tell me why I had to go thru all of that just to exchange the oil for right oil the prices were the exact same . I don't want to take my buisness elsewhere unless you want me to. I did bring my receipt with me also.

Went to Millsboro, DE auto parts store for parts and the person that waited on me was a jerk to say the least. He had a cocky attitude right from the start. He acted like he did not want to be there and I bothered him. Invoice number 8152606532210 his name was Kevin. I work for a part store and if I had that attitude would be fired. I am not saying firing him but he needs to be told. I will not set foot in that store unless it is a real dire need. Store #8152 He never asked if I needed help to take rotors to car.

I bought a battery on line in stock at the Advanced store for my 02 ford ranger sent my 62 year old wife to get it and have it put in. When she got there they sent her to another store car quest they told her that they cant put the battery in never have put them in. That was a 50 mile round trip the web site told me they could put the battery in I called and asked a guy at Advanced and he told me no problem he could put it in the ranger. I don’t understand why I bought this battery at advanced in stock paid Advanced and they send her to car quest. Well I put the battery in 3 minute job for me now I have to drive another 50 mile round trip to trade in the core.

My issue you advertised you would put this battery in you sent her to another store and have made me drive another 50 miles. the ranger has to be the simplest install for a battery in the world. I don’t want anything just get your act together she could have stopped some ware and got stranded with a bad battery under the hood and a new one on the floor over a lazy employee.

I bought 4 pack of Spark Plugs on 1/17/16 for my Hyundai Santa Fe. I dropped my truck off to my mechanic on 1/18/16 he said the spark plugs were not correct size the ones currently in truck had thicker thread? I tried to return to get my money back & Ben from that store said NO one was used & other 3 had grease on them? He told me my mechanic should reimburse me. had my receipt & just bought day before!! I want my money back or filing complaint with BBB.

I went to Advance Auto Parts to get a replacement battery because my current battery would not always start in the cold weather. Since it was cold outside, late and the first time I was going to replace the battery on this vehicle I requested they replace the battery. I figured I could also return the core and get my refund. To make a long story short 2 hours later I have a busted terminal and my same old battery. When I asked what they were going to do to fix the issue they caused I was told they would give me a terminal for free but I would need to replace it myself (in the dark, without any tools, in the cold).

Next I was told that the store manager contacted a mechanic to look at the car. When I ask a couple more questions I found out that it was actually the managers brother and he did not work for the store. When I called the corporate office I was told that this was exactly how they worked and even though they broke the vehicle they would take no responsibility. I was told I could leave my car there and possibly someone could look at it in the morning. I asked how I was going to get home or to work the next day. The response was "that is not or problem."

This was by far the worst experience I have ever had with ANY vendor and I will never go back. I wish there was a way to give negative ratings. One star is way to high!

I called advanced autozone on December 11th, to inquire about caliper brackets for a 91 240 SX. I was told I couldn't order just the caliper brackets, and was told I would have to order an entire caliper. so I ordered both front calipers because when I spoke to the customer service representative over the phone, they told me I could return my calipers without caliper brackets I didn't have them and get core credit. Well when my parts came in on December 12th much to my surprise when I brought the calipers Infracore credit without caliper brackets I was told that I needed the caliper brackets to get full core credit so I had to pay full price of $157 just to get caliper brackets. I don't know if these people don't understand store policy or store policy changes on the fly but clearly this is terrible customer service and I'm extremely unsatisfied.

Went to advanced auto in Windham ct to get battery for my tractor ,told the clerk to give my old battery a load test which he did and concluded by the test that the battery was dead.,and needed to be replaced. The associates name was Miguel. I told him I would like a 160 cold cranking amp which was what I brought in and needed. Miguel proceeded to where the batteries were behind the counter and came back with a 360 cold cranking amp battery then told me it was the battery I needed because 160 ccamp batteries die after only a year. H He told me the price and I told him it was for a tractor I was selling and 60 bucks was to much could he please get me aa 160ccamp one he walk back to where batteries were and half assed looked and said he had no more in stock. So I turned to leave and another associate told Miguel that there were 3 or 4 160 batteries where he was and went and grabbed one .his name was Greg I believe.Miguel got all pissy and stormed away. Not very professional.

I made purchases over $100. gave my email and did not receive my 20 off of 40 coupon. I waited a week and went to store to check. I was told by the to give it a few days. I went back on the 13th and was told my email was not put in computer so I could not receive discount coupon. This has happened to me twice with store 02580 trans 4959 10/30/2015. I have been a customer for nearly 40 years but due to the lack of interest of the move I will take by business elsewhere, our former move was much better.