Contact Pep Boys Corporate

Non customer friendly , discriminatory employees at the 1996 Elmwood Ave Buffalo NY service section.

Overbooking and making customers wait for hours on end unnecessarily and then selling unneeded parts and services.

last August I had my one and now only experience with your Largo , Florida pep boys. My appt was for 9 am , I had made it a week before, they did call to reschedule the morning of the appointment, for some reason they had called my daughters phone ( she did not live with me) . I showed up at my appointment time 9 am to be told by Noah or Nolan,( not sure of which name was his) to be told by him he called to reschedule my appointment, I said I did not get that phone call. he insisted I did and he continued to tell me to check my phone. I assured him I just did and am know how it works to check for messages. Then as I was standing there discussing he time change, my daughter called to tell me she just got the message from pep boys.
So I was told they would be ready for me by 10. okay how long to do oil change and air filter, I was told 1 hour. ok, I will wander the mall. I have errands I can do for a bit there, not wanting to drive home and come back in less than an hour at this point. so off I went, and returned at 10:30 ish. my car was not moved from where I left it, they had not touched it. I was then told I would be next. nope
long story I was not out of there before 1 pm. so from 9 to 1 .
Now this is why I am writing again. I did do a survey sent to me and complained in that one.
I took my Toyota van in for some recalls to the dealer on Friday of last week. they did a overall check of my van. Called me to let me know I needed a air filter. I said I just had it replaced less than a year ago.
well he took both filters out for me, I had specifically asked pep boys to do air filter and oil change.( I did have other work done while there as suggested by noah/Nolan. brakes and rotors.)
Anyway according to the Toyota dealership, no way was my air filter changed, proof is because it is a filter only able to be attained and installed by the dealer. I felt like I was being taken advantage of while at your store, but felt helpless to do anything, Also I was told by Noah/Nolan I needed a steering rack and CV boots, now I have had new tires installed on my car and never was that mentioned, Toyota did a through check of my car and I asked at pick up about these two issue your store said I needed, they said no I did not need them.
So in conclusion I was given information that was not true. and I was sold something I did not receive the air filter. I do have a picture of the one Toyota removed, they actually replaced both of my filters and charged me only for the cheaper engine one, that your store should have replaced in August of 2018
I will never in good conscience be able to recommend your store, nor will I ever go back . despite its convenience to my home and work .
I am not asking for anything other than you make sure who you hire is not in it to screw people. I am older women and I believe he thought I was a easy target. I only got the work done I expected to get done, I knew I needed breaks. I was not surprised by that recommendation .
I do hope you will educated your employees to be honest and reputable in the future.
Michelle McCracken

I came to Pep Boys last week for a oil change , tire Rotation, and to check that tire of the sensor come on and said low air on a tire. Picked up my car four days later it said low tire again looked at tire and I see there is a nail in it.So I brought it back to Pep Boys hey send me a couple hours and they’d fix it I’ve been here for4 hours and still waiting for it to be fixed.

Over the last four years I have observed a manager at store # 0175 in willowgrove named Bob Thompkins behave in an unprofessional way towards his employees and on occasion ignore customers. I have been a loyal customer of this store , However; I can not continue to watch good helpful and and tentative employees be mistreated with foul language and attitudes especially in public. As a Mgt of a hotel this is not acceptable behavior for Management. I do hope you investigate further cause moral is very low when he is on the premises.
Best Regards,
Mrs. Hernandez

Received 30% off email so I went to the above Pep Boys to get my oil changed. The girl was very nice and started the paperwork for me. She then told me the Pep Boys computer said my car called for synthetic engine oil. I showed her it call for sae 5w-20 standard oil, non synthetic. She goes and gets the man that says he was the manager. I think he said his name was Robert. He then proceeds to tell me they didn't make the oil I was showing him in the owners manual that it called for. So I was reading to him what the owners manual said and showed him the invoice where they had changed it before, and an invoice that Dodge had changed it with 5w-20 standard, what it called for in the owners manual. He told me to take it to Dodge, because that was not what his computer called for. Then told me he didn't appreciate me talking down to him like he was stupid. I said you are acting that way. He then told me to get out of the store.
I want Pep Boys to stop sending me any more emails for any promotions, since I won't ever step foot in any of your stores again. Its a shame you go to get your oil changed and they won't put in what the manufacturer calls for. they only want to install what Pep Boys computer calls for. And This so called manager should be promoted to the area manager if that the way you want your managers to treat customers. My car is a 2013 Dodge dart 2.0 liter. the 1.4 liter does call for synthetic oil, but my car don't. I also have 2 other vehicles and that Pep Boys has worked on another one of mine before, but this was the first time I have seen this so called manager. My Name is William Hale ph 901-488-0609

Brought car into Pep Boys Phoenix 3528 W Cactus Rd. in January with power steering fluid leak. This shop had replaced power steering pump about 2 years ago. They said I needed new power steering hose, I ok'd work to be done. Used loyalty coupon saved some $ but still cost $333.00

A month later fluid leaking again, took it back to shop. This time they said I needed new rack and pinion for about $1000.00 I said NO. Something felt wrong, smelled bad. I called my mobile mechanic and scheduled appointment. I would normally have used him in first place but needed car fixed quickly so family member could borrow it to take another family member to the massive Dr. appointments he had after having brain surgery in December. He usually takes 2 to 4 weeks to get appointment due to high demand as he is HONEST.
His findings? Power steering hose installed improperly in January. And your shop was telling me rack and pinion for a grand? Dishonest at worst, incompetent at best.

I have posted on both neighborhood sites I use to not use your shop for ANYTHING. Not even an oil change. Plus I'm out $155 paid to good mechanic to fix your mistake that was under warranty.

Attached are pics of receipts and before and after pic of hose fixed.

Pathetic way to do business.

- Buyer Beware -

Counter man has questionable ethics.

Also questionably inadequate skills, demeanor and professional appearance. A bully also.

Quote was $1100 over estimate from a second repair shop. Would not honor corporate online discount for oil change.

I am disgusted at how I was treated. Second visit to this store. Bully-like treatment also on the first visit by the same counter man.

Why should I make a third visit?

Had brakes done 7/18 are squeaking really bad. Original Pep Boys said nothing is wrong. Took to another Pep Boy and they said I need $700 work to fix it.
If I don’t get this fixed correctly I will file a complain with better business and my CC company I charged the work on.
702-858-5769

had my car towed to pep boys in irving texas due to a starter issue they had the car called me stated my car was ready so I urber up which in dallas area not cheap get there I notice car still in garage now mind you they said its ready so I paid and they said we are backing it out now so I wait 10 to 15 mins and they come out saying car want start I said ok did you not check the car before you called me ? so they think the starter bad and have to get another one so I am stranded again had to call another urber to get home they should have offered to pay for my urber I spent 20 dollars wasted because they drop the ball did not say sorry or anything . day 2 still no car

I brought my car to your store in Bartlett Tn. Store # 6399 on December 5 2018 at 9am, because it was leaking oil or transmission oil. The front register clerk (Joseph Nelms) asked for my keys so he can bring the car into the shop. Joseph Nelms did a diagnosis on my car while I was still in the store. And from his diagnosis he told me that it was not motor oil, but transmission oil, and it appears to be coming from the upper or lower gaskets in the transmission oil pan. And if its the lower gasket it will cost me $144.00, but if it's the upper gasket it can cost up to $400.00. But once his mechanic shows up, he will have the mechanic look at the car. So I told Joseph ok, gave him my contact information, and called for my ride to pick me up. Joseph called me about 2 hours later, and told me his mechanic found out the leak was coming from the upper and lower gaskets in the transmission oil pan and they'll need to be replaced. Gave him the consent to precede with the work. I received another call from Joseph Nelms about an hour after the first call from him to inform me that transmission oil was leaking from the axle also and needed to be repaired, and that will cost $229. Gave him the consent to precede with the work. Around 5:45pm I was contacted to inform me my car was ready for pick up. The bill was $1025.22
16 Days later I returned my car back to the store#6399 to inform Joseph Nelms my car was still leaking oil. He was not their, so I voiced my concerns and complaints to the 2 customer representatives that were present at the time I arrived. D'Carlis Richardson and the mechanic that worked on my car 12/5/2018.While I was giving Mrs. Richardson all the information she need, the mechanic that worked on my car told me and I quote "I knew you were gonna come back, because I did not conduct any diagnosis on your car, I was just given the write up ticket to do the work".

Mrs. Richardson asked me to leave my car and she'll have the mechanic look at it. I could not do that, due to the facts, she had 2 or 3 cars ahead of me, I did not want the same mechanic working on my car, I did not have another vehicle to get me to work that day. Mrs. Richardson then ask me to bring it back Wedsenday morning 12/26/2018. I did so at 9:00am on Wednesday 12/26/2018 morning. Mr.Joseph Nelms and the mechanic that worked on my car was in shop that morning. I was able to voice my concerns, what the mechanic told me about him not conducting the diagnosis on my car with Mr. Nelms, but not the mechanic. He chose not to come from the work area and speak to me on what he said.
Mr.Nelms ask me and I qoute "Do you want your money back"? And I said yes I would.
Then Mr.Nelms said he has to submitted a complaint to cooprate and it will take 5 business days for my funds to be returned to me.

I have not recevied any calls or e-mails as of yet..
cell number -773-885-6307 / 773-885-2409

I been the 12 times for an alignment and soon as I leave.the vehicle pulls to the right.they forgot to tighten the lower control arm..I bring it back they aligned it again same results..I asked what is the problems..they say there is none.its same to drive after I did a inspection.the upper control arm was rubbing against the steering column shaft making it vibrate..so I could of killed someone or got killed.i spent on50 hours there and after I find the problems.they give me a refund.that the will not work on it again..25 year mechanical engineer said there is no problems.its safe..

12/07/2018

I have a 2007 Hyundai Santa Fe. The car had two problems, a water leak and an oil leak. I wanted these items fixed.

I stopped by the Pep Boys Hackensack, New Jersey Location. This was on November 21, 2018 just before Thanks Giving. The fellow I spoke to was Jonathan. Jonathan told me that they could not help me as they were very busy. He told me that if I could leave the car as the wait time was over 3 hours. I could not leave the car as I had to work the next day. I told Jonathan I would return in a couple of days.

On Saturday November 24, 2018, the temperature dropped below zero and the water pump froze. This caused the alternator drive belt to break when I tried to start the car. I had the car towed to the Hackensack Pep Boys location so that they could fix the belt, the water leak and the oil leak. Later that Saturday evening I called to see what was going on with the repairs and they told me they could not get to the car as they had been very busy. They also told me that they could not work on the car on Sunday as the mechanics were off and they only did oil changes on Sundays. So they would be calling me on Monday (November 26) to let me know what was wrong with the car.

On Monday I called as no one had called me back. Jonathan answered and said that the car needed an alternator belt and a tensioner. I should have followed my gut instinct that told me these guys were just going to rip me off. Jonathan said that before they could fix the water and oil problems they had to fix the belt and replace the tensioner first. The cost for this was going to be over $900. I said, “WHAT?” I almost jumped out of my skin when he told me the price. I told Jonathan that I wanted to speak with the mechanic. Jonathan said that the mechanic did not speak English, only Spanish. I told him that I spoke fluent Spanish and would like to speak to the mechanic. The mechanic basically said the exact same thing that Jonathan had been telling me. I agreed for them to do the work and Jonathan dropped the price from $900 to $750. He said he would try and help me out. $750 is highway robbery but I needed my car. Later on they called telling me the car was ready but I had to take the car to a car wash so they could power wash the engine in order to see where the water and oil leaks were coming from.

My father who is a retired mechanic, told me it was not right. My dad had looked at the car before I had it towed to Pep Boys. He said all I needed was an alternator belt, the tensioner was fine. My dad also said that why get the car’s engine washed? They needed to open the engine to see if the gaskets and seals were compromised.

My dad took me that Monday night to speak in person with Jonathan. I complained again but Jonathan stuck to his guns saying that they could not work on the engine because of all the oil that was on the engine. He told me to get it power washed and to bring in back so they could investigate why the car is leaking oil. My dad told Jonathan that the mechanic needed to open the engine. Opening up the engine is the only way to find out what is wrong with the car. Washing the engine would not prove anything. Jonathan seems like a know it all type person. He is a person that is always right even if he is wrong. I did not pick up the car that evening as I did not have my credit card to pay the $750.

The following day I went back in the morning to pick up the car. Jonathan was not in. Another Pep Boys representative helped me with the bill. When I asked for the parts that had been removed, he told me that I had to make a request for the parts. Jonathan never told me that. I wanted to see the tensioner and since I had not requested for the old parts to be put aside, they threw them out. This is unreal! Every mechanic I have ever gone to has kept the parts for me to look at as proof that the work had been performed. The final price I paid was $731.79 and my car was still leaking water and oil.

I took the car to a mechanic that was recommended by my father that same mornng. The following day they told me that the radiator was fine and the damages were some gaskets on the engine that had to be replaced. That was all. Something that the Pep Boys crew could not diagnose and were clueless.

I am writing this complaint to inform Pep Boys Corporate of the low quality staff it has on hand. The work is lousy. I feel I was wronged by your mechanics and your field representatives. I could never knowingly refer a friend or family member to Pep Boy’s if this is how they will be treated.

My son and I went to pep boys in eastgate , Ohio on November 18. We wanted tire change and aligments my 05 Grand prix gt and his 02 GMC Sierra. We had back to back appointments starting at 9 am. It took them the whole time they were open. Hours 9 am to 5 pm. To complete the jobs. And we were there waiting the whole day. Because we live an hour away. My son and I are very, very disappointed and aggravated. If you'd like to reach my son and I considering this matter. Our numbers are 937-549-4177 House number 937-509-2641 my sons cell number. We look foward talking to you regarding this matter..

Thank you!!!!
Kathy Cobb
Michael Cobb

On MondayClovis Pep Boys and look at the what was suppose to be broken I informed them that the clip had come off the fuel pump and nothing was broken. They never even told me what or how the vehicle was getting fuel. The work to diagnose what was wrong was never done, and the relay to the fuel pump was never checked or replaced. So why would a certified mechanic say that the cam sensor needed to be replaced at $209.00 and would not fix the problem and even replacing the fuel pump at $500.00 would not fix the problem when the $20.00 fuel pump relay is what needed to be replaced. I would suggest that you fix the way business is done at this location or look forward to a lawsuit for committing Fraud in the Penal Code. Michael C. Mello 559-572-2506 or e-mail man300mmello@hotmail.com thank you for your wisdom and understanding of customer service. I hope that you defuse this issue, so the Bureau of Automotive does not have to get involved. This was charged on my Pep Boys Credit Card for tracking purposes.

I went into Pep Boys for a mobile1 oil change. The ad indicated I would get an oil change, new oil filter and my tires rotate for the cost of the mobile 1 oil change. When I went in to pick up my car I ask if the tires had be rotated as the ad indicated. The service representative stated that my tires did not need rotated and it was not done. I told him I had paid for it and would never return for service again. My car manual indicates I should rotate buy tires every 5000 to 7500 miles and my car had over 7500 miles in the tires. The service representative did not offer to rotate the tires but just ignored my request. I have used Pep Boys for over 15 years but will never use them again.
I had the service done at the Rohnert Park Pep Boys.

I have been a customer with pep boys for years and I am not satisfied with the repair/ production that I received 7/06/2018 @ 7:09 P.M.
I first took my 2002 Avalon to pep boys on 5/05/2018 @ 1:20 P.M. and I was called to come and pick my car up @ 6:00 P.M. on the next day 5/06/2018 (Tracking ID # 0121 2177013) and I spent $1,185.11 for the services that I brought the car in for plus additional services that I gave Mr. Rakentine to fix on my car, I was very satisfied with the services because my engine light and VSC light never came back on.
A month later on 6/28/2018 @ 4:31 P.M. I left my car with Mr. Belcher and on 6/30/2018 he called me and said that he would replace the pressure sensor because it was on warranty but I would have to pay for the charcoal canister, I told Mr. Belcher that pep boys repaired my car on 5/5/2018 and the car been running great, why wasn't the canister identified then, this was on the 30th of June when he called me and gave me the report, I told him that the engine light and VSC light should have remained on during that repair service that cost me by surprise on 5/06/2018. I decline to have Mr. Belcher replace that canister because it was not fair to me that within a month the same problem comes back up, because of our conversation and Mr. Belcher disapproved my decision and never called me to inform me to pick up my car so around 7:10 P.M. 7/06/2018 my wife and I went to pick up the 2002 Avalon and on his signed service invoice tracking # 0121 2179108 we never discuss anything about the three General Comments at the bottom of the page.

While waiting for Mr. Belcher to give me my keys and sign the statement at the bottom of the sheet, a woman came in telling him that she paid them $1,000 dollars to repair her vehicle and it is in worst condition before she brought it to Pep Boys, she said that she needed her car to go to work and she wasn't leaving until her car was fixed properly ( her wheels making noise-steering hard to steer)I believe that the store close at 8 P.M. that night.

Since being serviced by Pep Boys no one have been under the hood of my car, the inspection of my car I noticed that the radiator that the mechanic replaced that the 5 1/2" plastic cable wire raceway box that's attached to the right side of the radiator both hold down points was broken and I found the washer and screw laying under the hood of the car on the battery side in the corner that is from that race way hold down box. I also noticed that one hold down bolt for the new installed radiator was broken on the left side and wasn't removed so that the hold down bracket for the radiator that was removed could be re-installed to prevent movement of the radiator.
Mr. Belcher was upset with me because I didn't allow his team to install the canister under my car because of his confidence in his employee judgement, that would have cost me more money for nothing. The only thing that was needed was to have the VSC/VSC Off and the Engine light to go off the instrument panel was to tighten the fuel cap until you hear three clicks and hook up your electric tune up sensor cable under the dash and reset the engine light until it goes off which also reset the VSC lights to go off.

Truly I am not satisfied with Pep Boys Services and I have three vehicles that Pep Boys work on for my family.

R/S,
Mr. Rogers L. Cross
757-675-3679

314-2015
FRONT ROTORS AND BRAKES
I'm very upset with service from Pep Boys located at: 1230 N. Military HWY
NORFOLK, VA. 23502. REALLY REALLY BAD.

First I was given a price at the parts dept. and I picked the Rotors and Pads best for MY 2013 Toyota Tundra Crew cab V-8 7.5 4 X 4.
WAGNER OEX BRAKES AND ROTORS, With the help from the parts person.
When I got to the service Dept. Got a different price. The only good help was from the parts guys.

After I left I noticed that the service person used Wagner quick stop.
NOT A HAPPY CAMPER AT ALL !
The entire day was "VERY UPSETTING" Other people had been there for 4 hours for simple work like a flat tire. One lady called IN A COMPLAINT . Another lady had been waiting for over four hours and then found out her car had been ready for 1.45 hours and no one called her. Several others came in with appointments from the day before and they had slipped other walk in in their spots. Then I saw the guy finish my truck and park it. No one at the counter notified me and just kept helping Walk Ins. I WALKED OUTSIDE TO COOL OFF AND WALKED DOWN THE SIDE WHERE THE BAY DOORS ARE.
The entire parking lot from the the first row of parking all the way up to the bays doors have trash, nuts, bolts and various items that can puncture your tires.
Just had $945 dollars Michelin tires put on Tuesday 3/5/2018.
I went in ans notified the Service people and nothing was done, Asked the parts department and still nothing done.
Very bad Management.
I cooled off and went back the next day and saw another Service Person, Looked like a service manager in white shirt. She was most helpful and pulled everything up on the computer. She apologized for the bad service and set me up appointment to have proper brakes put on.
Still the parking lot next to bay doors need to be cleaned up " BIG TIME " before I bring my truck back or I want a completed refund so I can carry my Truck to Charles Barker Toyota. I checked the driveway and nothing has been done. THEY DON'T CARE.
HOPE SOMEONE CALLS ME AND GETS THEM TO GET BETTER MANAGEMENT AND SOME AREA CLEANING.
Sorry to have to send this but IT's BAD
Mike Sparrow 757-536-8152

Went to pep boys for an oil change
Got full synthetic with tire rotation
Kevin, who was performing services was done pretty quickly did not rotate tires, never got apology from a so called
Manager who's talking to coworkers but not taking care of the customer. Paid for it, no thank you nothing.. Bunch of sad people with no people's skills.. Will never go back. This is the Jupiter branch off of Indiantown rd. South Florida.. You guys are the worst I've seen

Brake job done at store #1056. Many problems during warranty period, and they were never resolved. Brought to store #1645 since I moved from area of first store. Brakes unsafe and the store manager is very rude, inept, and verbally abusive. On top of all this they requested I pay an additional $200.00 to replace parts that shouldn't have to be. Too many more issues with Pep Boys to list here in one single review.

I purchased a new battery for my daughter's car on 03/18/16. I forgot to submit my 10% coupon the day of the transaction. I realized it on 03/21/16 and returned to the store for them to honor my coupon. I was told it had to be surrendered the day of and I would need to contact the Pep Boys Corporate Office for a confirmation number to have this honored. I really think it's a bunch of BS. After being sent to see 4 different associates, this is what I was told. I'm just asking that my coupon be honored, nothing more and nothing less.

Took my car in for a brake job and AFTER I paid they took it back Into the shop without my knowledge and drive it off the lift and caused damage to my car. Since then, I have filed complaints with corporate, called, emailed, etc. And have gotten absolutely zero answers or calls from corporate. Seems they really don't give a crap about their customers.