Contact Ace Hardware Corporate

Is it corporate policy or local store policy not to protect employees or customers from Covid-19? Our local Ace Hardware has no protection of any kind. Employees not required to wear masks, no protection for cashiers, no social distancing marks in checkout line and no requirement for customers to wear masks. It takes very little money or effort to be a responsible citizens and make small efforts to protect peoples' lives. Covid-19 is blowing up nationwide and in my local area. Why aren't you doing what you can to slow it down? I will be boycotting my local Ace from today on. I have very little choice for shopping in my small town so it will be a sacrifice for me. Our local Wal-mart, All American Do-It and Tractor Supply are making an effort to protect their employees and their customers. I will travel 40 miles to La Crosse to Menards (which has mandatory masks) to do any shopping that is necessary before I will go back to Ace.

My local True Value has just changed to Ace.This past week, I stopped by to check out the 90% off sale. In front of the store were 6 stacks of patio chairs with a sign taped on a stack of two small white chairs saying "CHAIRS, YOUR CHOICE, $5.99." An employee was outside so I mentioned I wanted two of the Adirondack chairs. He said my choice only applied to the two white chairs. I explained that the sign did not say that. I spoke with the manager who said that there were small brown chairs that had sold, but the sign did not apply to the other chairs. She finally agreed to sell me one chair for the stated price, but would not let me have two. I would appreciate your view on this, and a matching chair for the stated price. Thank you for your consideration.

CHRIS WAS RUDE- SAID HE WAS A MANAGER VERY ABRASIVE- I WANTED TO BUY A CEILING FAN SWITCH- HE WAS RUDE AS SOON AS I WALKED IN ASKED FOR HELP TO FIND THE SWITCH! SO I WENT TO ANOTHER STORE- TERRIBLE CUST SVC

I began working at Clairemont Crown Ace Hardware in March 2015. I loved working at this store. The staff was fun to work with. I kinda felt like they were my extended family. We all supported each other, on and off work, well at least the majority. I was hired as a cashier and I worked my way up to head cashier. My reviews I received were fabulous. Fast forward to September 2017. The last review I received was so great, I had to laminate It, because I was so proud of it. Next thing I know, I'm called into the manager's office and told I'm being suspended because another staff member has filed a complaint against me. Saying this person overheard me offering an illegal substance to a fellow associate and that it is company policy to suspend the accused party and the accusing party, while they investigate. That was on a Friday.I thought for sure if they did an investigation, that the truth would come out and I would be proven innocent. I was scheduled to work again that Sunday, so I arrived to work only to be told that they were terminating our relationship. At this point I am in total shock. So I asked them who made this accusation and they told me that they are not required to divulge that information. So then I asked who the staff member was that I am accused of making the offer to? And again I am told that they are not required to divulge that information.
So I asked them if this person corroborated the story and they told me yes it was corroborated.
So now I am feeling like I just got sucker punched in the gut.
The thing that was the most awful was how the Manager Kevin Coleman treated me. Like I was just a piece of shit that he needed to scrape off his shoe. I admired him & loved my Job. I was one of the most dedicated employees they had. And that last rave review I received was done by Kevin. There was never a day that I did not look forward to going to work. I loved being there and helping the customers find what they needed or come up with a solution to their problems.
But you know what, here is the real kicker, that just sends the whole ordeal right over the top.
It's been over a year since this happened, but I just found out the other day the rest of the story. And who the other two players were. Reenie Frisk was the accuser. She supposedly overheard me offering the illegal substance to Abby Tognarelli. Ok, so this is how it was really reported. Abby was living in a halfway house. She pulls Reenie aside and tells her that she asked me for some stuff and I give it to her. Later she feels guilty about it and decided not to use it and supposedly gives it back to me.
This is where it gets a little fuzzy, because
there is a big discrepancy in the two stories, neither one of which is true. So for some reason it is decided that I am going to be thrown under the bus. So Abby won't get into any trouble. And she also gets to keep her job at Ace. Reenie Frisk has since, been fired for inappropriate behavior. Not about this incident, but A whole menagerie of other misdeeds, too numerous to list.

It really broke my heart to hear that Abby was the original accuser , because I was under the impression that we were friends, instead, she stabbed me in the back and I am not even sure why.....

Because I told her, NO, I couldn't and wouldn't get her what she was asking for?

Thanks for letting me get this off my chest. This has burdened me long enough. I can move on now to better things and put this chapter behind me.

Linda Lee Clark

On 12/8/2018 - 4:46 pm. I went to this store in between working 2 jobs. The woman ahead of me was chatty, and while checking out, held up the transaction by taking a cell phone call. This was allowed while people were waiting. When I called the manager, he said they don't do anything about that. So it was okay with this manager that people were held up while this woman was on a cell phone call. Bad customer service.

I was supposedly hired for merchandising position at a small hometown store. They had me work almost 2 weeks claimed i was not performing my job to their satisfaction and because I wasn't in there system or in the payroll since I worked with no w2 or I9 form on place. They didn't have to pay me for my hours. I thought that was against federal business law. I am not nor did I sign a independent contractor waver to work on the property. And they have employees who are using illegal drugs on
the premises and working under the influence. It truly saddens me, love ace hardware, and the idea that this franchised store degrades the Ace Hardware name is sickning. Plan to present my case to the labor commission. I hope my complaint will be received at corporate level. I consider this discrimanation. May file a law suit, I understand right to work law. This was way beyond that deffination!!!!!

The experience at Ace in Hillside 226 Long Avenue, Hillside NJ 07205 I went to purchase the paints that was on sale and the saleslady who was at the location was very nasty. She did not have anything that I asked for oh I sold out of pastel colors jumping to conclusions before I could ask a question just blurting out things I dont give rain checks I did not even ask for a rain check. She acted as if we were criminals and we did not come to spend money. If this store is in our community she should not be treating people in the hostile nasty way that she did. I dont understand what was her problem I came at not even 4:30 in the day not at the end it was apparent she had a problem serving us. I hope to never experience this kind of mistreatment again.

my son went in to ace with a belt sander he bought there it did not have the bag for it and there was a disagreement with my son and your manager calvin james franks and to day my son went in to buy a plug your manager told him to get the hell out of his store and push him all that is on the cameras my son filed a cop report on him when i went in before any of that happen i was treated like shit from your workers and calvin and i have not went in sence then if nothting is done about this i will put it on face book

I went to Three Fountains Ace Hardware on 11/4/2016 to buy paint. I purchased six gallons of paint for a total of 177.56. I told them I had a coupon for a free gallon of paint with my Ace Rewards but had forgotten it, and since the painter was waiting I would bring it back to them. They said nothing, checked me out and I paid for my paint. I then went back to the store with the receipt thinking they would refund me the amount of one gallon of paint. Instead they told me to go home and get all six gallons of paint and bring them back and they would start all over again. First of all my painter was waiting on me and had opened some of the paint. I am standing there with the receipt and she had just checked me out, is she not smart enough to know how to refund one gallon of paint. This was totally ridiculous and I am fed up with this store.

Well this is what really got me, I live in ft. Myers and a veteran and have a card from the VA with a photo. I have done business with Lowe's (your competitor) and Ace Hardware and have accepted my card and received a thank you for serving sir. Your store (on 6 mi Cypress) refused my card, showed me a copy of what is accepted. I went to customer service and they also agreed that N/G and no thank you. I served 2 years guarding them that I was happy to do.You suppose to be a leader. Needless to say that you lost this Vet. and probably a lot more. I have been is sales before retiring, I can't believe your policy, perhaps you should review it and be the leader that you are.