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Based on 22 Complaints
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Toll free phone number: +49 (0) 9132 84-0Experienced poor service? File a complaint here!
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- Adi-Dassler-Strasse 1
- Herzogenaurach
- 91074
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1-800 phone number
+49 (0) 9132 84-0Support email address
contact@adidas.comBetter Business Bureau rating
A+
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Top Adidas Complaints
Browse more than 22 reviews submitted so far
I have tried to get my refund back from Adidas, but they say they have tried to refund my money to paypal and paypal would not accept their payment. I talked to paypal and they said that is obsurd. They would never deny payment, that is their job. When I contacted adidas for a 2nd time, they refused to cut me a paper check or an electronic check and would not allow me to speak to a manager.
I order number AAU09100820, is even after I rebook new shoes it doesn’t gives me chart for size which is bad and not time will never book online
I order number AAU09100820-
I received wrong size I ordered US11size and I got UK11 size . I can’t even do anything with that . Such a expensive order I made online and still can’t use use .pls help me
I ordered a pair of soccer cleats for my son. No where on the website or in my order did it state the order would sit in the warehouse for 6 days before being shipped. I talked to several customer service reps who did absolutely nothing to resolve the issue. One rep even lied to me and said that the cleats were shipped when they never were. After several contacts ADIDAS Reps told me that I would receive my order by a specific date. Once the order shipped that was not even close to the date I would receive them.
I purchased a Performance Adidas Swimming Costume from Sports Direct last October. As I swim twice a week I spend a little more and buy the Chloride Resistant costumes so they last me longer. My I last costume a Speedo Endurance last me just over 3 years, so I am disappointed that my Adidas Performance has only lasted me 9 months and is now not wearable as has gone "see through" in a number of places and am now having to go and purchase another one.
worst customer care... in ecr , panaiyur, chennai-600119, india
i dont know what went into them those people, they didnt give a shit about me they just confirmed that am not eligible to buy an adidas product.
I bought my son a pair of Adidas at the beginning of school this year. They were about $70-80 range. I can't remember exactly. He doesn't play sports, doesn't really do anything but play fortnite on his pc after school. So, when his shoes started falling apart I was unsure how this could have happened. The soles on both shoes is coming off.
I have been trying to track my Order # AD023310417, I placed my order a week ago and the only information I can obtain from Adidas is "waiting to be packed"? Really, a week on an ordinary product, and its still "waiting to be packed?" Your website that invited me to click a button to talk online with a customer service representative. The button does absolutely nothing. Then I clicked the other available button, which gave me a telephone # to call. I called and could not, absolutely could not believe what happened next - an automated message came on and told me I was a "lucky" caller and while waiting for the next available representative, if I could only answer a few questions, I would be offered some spectacular deal, and if I didn't want the deal, I should hit the #key. I hit the # key, and was then put through the same idiotic process for another "offer", this continued 8 times, I didn't call to learn about "offers" for cell phone service, or "I've fallen and can't get up services" or any other service. I called to check on my order. I finally hung up and called back later. Fortunately on the call back I wasn't a "lucky" caller, no offers this time, just told it would be approximately a 10 minute wait. After about 10 minutes, a human being finally got on the phone and promptly told me yes the order was waiting to be packed and I should be receiving an email in about 4 days telling me it was finally packed. At that point I got more than merely angry, but I did keep it civil and told the person I was talking to that I now wanted to just cancel the order, that it wasn't worth the hassle I was going through. Well, guess what, I was told I could be put on a 3 day "cancellation hold", which I was told that if the order was shipped within 3 days, I was stuck with it and if it wasn't shipped in 3 days, it would be cancelled. Bottom line, I order a lot of products online and have never had such a stupid, rotten, dumb and ridiculously poor system in my life. I am serious when I tell you I will never every buy a product from Adidas again. Someone should be fired for developing such a system.
Order # AD022516811
To whom it may concern
I placed the order above on November 25 , 2018. After waiting for more than 10 business days to receive shipments.
I called customer service and the explanations were inadequate. The agent and supervisor were very rude and were unable to provide any assurance of a shipment date.
Needless to say that I am disappointed with the customer service being provided at your facilities and would like to draw your attention to it.
i got a lower from 1 of the store in Gurgaon and it got damaged whithin 2 wash only
These shoes are poorly made. Have had to glue fronts twice after only 6 months because the upper keeps coming away from the sole. Both shoes. Please contact me as I wish to discuss solution.
I am totally blind, and am unable to place on-line orders on the Adidas web site. So, I called Adidas customer service to ask them if they could place the order for me. The representative said "No. We don't do that any more." I asked to speak to a manager. She got on the phone and told me the same thing. I explained that I am blind and that their web site is inaccessible to me, and she told me that they can't do it. I explained to her that I don't drive, and therefore can't go to the store to buy the items. I also told her that other stores provide customer service via telephone for their consumers. She still told me that they can't do it.
I told her that if she doesn't place the order then she will lose a sale, and I can't give those items to my son for Christmas. I asked her if there was someone at a higher level who I could speak to.
Her response was "Have a happy holiday.", and then she hung up.
The number I called is specificly for customers who need assistance placing orders, but no one helped me.
I bought an expensive pair of cleats which were defective. The sole of the shoe came off. I called customer service in August and they told me to take photos of the shoe and email it to them. After 3 weeks of continually emailing them they told me to ship back the shoes. When they received the shoes they told me I had to wait another 3 weeks to get a gift card via email. After the 3 weeks were up, I called and they said I would receive the gift card in 10 days. After the 10 days were up, I called again and they apologized and said I would receive it the following week. After that I called and they promised that I would receive it by the following Tuesday. Still no gift card!!!!!! What a horrible customer service experience. your reps do not tell the truth. It is really despicable how this is being handled. As a global company, you should be ashamed how you treat your customers and do not stand behind your products. I have never dealt with a company as bad as you.
I bought a pair of adidas shoes in September and the loop holes on the sides have ripped apart making it amlmsot impossible to rock these shoes. I am more than convinced that adidas can’t produce a quality product.
Reference Error:18.49412d17.1541356485.a8c1479
I had several items in my order because after picking I was going to go back in and pick those things I wanted to get my kids for Christmas. I did not know that you had a limited amount of items to add to the bag. The site will not let me back on because of this. I would like to be allowed to shop on site as I do every year. I sited the reference number and would appreciate it if I could get access back to the site.
Thank you
Alicia Townes
my complaint is u don't make ur products 4 the bigger size people u no the fatman and its not fair fatman likes wear addidas 2
We have purchased two pairs of Adidas soccer shoes within the last six months for our 14yr old son. Unfortunately both pairs have split or torn within 2 months of him wearing them (see photos). I'm not quite sure why this happens or if this is a common thing with soccer shoes.
We have since purchased the Adidas Goletto's a month ago and so far so good (crossing our fingers). Please help me understand why your shoes keep splitting or getting torn so soon. It's frustrating to pay up to $50 per pair only to see them in the trash within two months.
As a former soccer player myself, I have always supported Adidas soccer shoes. I had a pair of Adidas Copas all four years in high school and two in college and never had any problems with weathering or tearing/splitting. I hope this is just a product defect and not a common thing with soccer shoes. I look forward to hearing back soon.
I bought a pair of white adidas z flux shoes from ladies footlocker and I have never in my life experienced a problem with my shoes turning yellow. I don't wear my shoes all the time and they turned a bright yellow color.
Adidas mailed me a shoes that I didn't order, they charged it on my debit card, without my approval (I never shopped at adidas before), over drafted my account. After talking to the customer service I mailed shoes back and waiting for my money back. No money, no explanation or any other comment from adidas. Emailed them couple of times (more then 24 hours past and nothing from them). I try to call them many times but without any success. I'm afraid that it was a theft on adidas part. Don't know what else can do.
Bought a brand new pair of Adidas Slingblades. A year ago. Have wore the shoes 5-6 times only to coach. Ran in then once. The unique sole (why I bought these shoes) has cracked!! DissapoInted in this product.. Looks good.. Performs Bad
After purchasing my running shoes from Adidas, I must say it is one of the best products that I have used. Adidas provides very comfortable products that suit ones requirement. A well know brand for quality, durability and classy look. Even when compared to other branded companies, I recommend Adidas for their products. I have ordered couple of shoes, tracks and other stuff and received them in quick time.
I love Adidas, this is not a negative review but I could not find anywhere to send positive feedback. I have been a big fan of this company since I was little. The shoes have always fit my feet better than Nike or other brands like that. Especially for soccer and running I don't think there is a better choice!
I have tried to get my refund back from Adidas, but they say they have tried to refund my money to paypal and paypal would not accept their payment. I talked to paypal and they said that is obsurd. They would never deny payment, that is their job. When I contacted adidas for a 2nd time, they refused to cut me a paper check or an electronic check and would not allow me to speak to a manager.
I order number AAU09100820, is even after I rebook new shoes it doesn’t gives me chart for size which is bad and not time will never book online
I order number AAU09100820-
I received wrong size I ordered US11size and I got UK11 size . I can’t even do anything with that . Such a expensive order I made online and still can’t use use .pls help me
I ordered a pair of soccer cleats for my son. No where on the website or in my order did it state the order would sit in the warehouse for 6 days before being shipped. I talked to several customer service reps who did absolutely nothing to resolve the issue. One rep even lied to me and said that the cleats were shipped when they never were. After several contacts ADIDAS Reps told me that I would receive my order by a specific date. Once the order shipped that was not even close to the date I would receive them.
I purchased a Performance Adidas Swimming Costume from Sports Direct last October. As I swim twice a week I spend a little more and buy the Chloride Resistant costumes so they last me longer. My I last costume a Speedo Endurance last me just over 3 years, so I am disappointed that my Adidas Performance has only lasted me 9 months and is now not wearable as has gone "see through" in a number of places and am now having to go and purchase another one.
worst customer care... in ecr , panaiyur, chennai-600119, india
i dont know what went into them those people, they didnt give a shit about me they just confirmed that am not eligible to buy an adidas product.
I bought my son a pair of Adidas at the beginning of school this year. They were about $70-80 range. I can't remember exactly. He doesn't play sports, doesn't really do anything but play fortnite on his pc after school. So, when his shoes started falling apart I was unsure how this could have happened. The soles on both shoes is coming off.
I have been trying to track my Order # AD023310417, I placed my order a week ago and the only information I can obtain from Adidas is "waiting to be packed"? Really, a week on an ordinary product, and its still "waiting to be packed?" Your website that invited me to click a button to talk online with a customer service representative. The button does absolutely nothing. Then I clicked the other available button, which gave me a telephone # to call. I called and could not, absolutely could not believe what happened next - an automated message came on and told me I was a "lucky" caller and while waiting for the next available representative, if I could only answer a few questions, I would be offered some spectacular deal, and if I didn't want the deal, I should hit the #key. I hit the # key, and was then put through the same idiotic process for another "offer", this continued 8 times, I didn't call to learn about "offers" for cell phone service, or "I've fallen and can't get up services" or any other service. I called to check on my order. I finally hung up and called back later. Fortunately on the call back I wasn't a "lucky" caller, no offers this time, just told it would be approximately a 10 minute wait. After about 10 minutes, a human being finally got on the phone and promptly told me yes the order was waiting to be packed and I should be receiving an email in about 4 days telling me it was finally packed. At that point I got more than merely angry, but I did keep it civil and told the person I was talking to that I now wanted to just cancel the order, that it wasn't worth the hassle I was going through. Well, guess what, I was told I could be put on a 3 day "cancellation hold", which I was told that if the order was shipped within 3 days, I was stuck with it and if it wasn't shipped in 3 days, it would be cancelled. Bottom line, I order a lot of products online and have never had such a stupid, rotten, dumb and ridiculously poor system in my life. I am serious when I tell you I will never every buy a product from Adidas again. Someone should be fired for developing such a system.
Order # AD022516811
To whom it may concern
I placed the order above on November 25 , 2018. After waiting for more than 10 business days to receive shipments.
I called customer service and the explanations were inadequate. The agent and supervisor were very rude and were unable to provide any assurance of a shipment date.
Needless to say that I am disappointed with the customer service being provided at your facilities and would like to draw your attention to it.
i got a lower from 1 of the store in Gurgaon and it got damaged whithin 2 wash only
These shoes are poorly made. Have had to glue fronts twice after only 6 months because the upper keeps coming away from the sole. Both shoes. Please contact me as I wish to discuss solution.
I am totally blind, and am unable to place on-line orders on the Adidas web site. So, I called Adidas customer service to ask them if they could place the order for me. The representative said "No. We don't do that any more." I asked to speak to a manager. She got on the phone and told me the same thing. I explained that I am blind and that their web site is inaccessible to me, and she told me that they can't do it. I explained to her that I don't drive, and therefore can't go to the store to buy the items. I also told her that other stores provide customer service via telephone for their consumers. She still told me that they can't do it.
I told her that if she doesn't place the order then she will lose a sale, and I can't give those items to my son for Christmas. I asked her if there was someone at a higher level who I could speak to.
Her response was "Have a happy holiday.", and then she hung up.
The number I called is specificly for customers who need assistance placing orders, but no one helped me.
I bought an expensive pair of cleats which were defective. The sole of the shoe came off. I called customer service in August and they told me to take photos of the shoe and email it to them. After 3 weeks of continually emailing them they told me to ship back the shoes. When they received the shoes they told me I had to wait another 3 weeks to get a gift card via email. After the 3 weeks were up, I called and they said I would receive the gift card in 10 days. After the 10 days were up, I called again and they apologized and said I would receive it the following week. After that I called and they promised that I would receive it by the following Tuesday. Still no gift card!!!!!! What a horrible customer service experience. your reps do not tell the truth. It is really despicable how this is being handled. As a global company, you should be ashamed how you treat your customers and do not stand behind your products. I have never dealt with a company as bad as you.
I bought a pair of adidas shoes in September and the loop holes on the sides have ripped apart making it amlmsot impossible to rock these shoes. I am more than convinced that adidas can’t produce a quality product.
Reference Error:18.49412d17.1541356485.a8c1479
I had several items in my order because after picking I was going to go back in and pick those things I wanted to get my kids for Christmas. I did not know that you had a limited amount of items to add to the bag. The site will not let me back on because of this. I would like to be allowed to shop on site as I do every year. I sited the reference number and would appreciate it if I could get access back to the site.
Thank you
Alicia Townes
my complaint is u don't make ur products 4 the bigger size people u no the fatman and its not fair fatman likes wear addidas 2
We have purchased two pairs of Adidas soccer shoes within the last six months for our 14yr old son. Unfortunately both pairs have split or torn within 2 months of him wearing them (see photos). I'm not quite sure why this happens or if this is a common thing with soccer shoes.
We have since purchased the Adidas Goletto's a month ago and so far so good (crossing our fingers). Please help me understand why your shoes keep splitting or getting torn so soon. It's frustrating to pay up to $50 per pair only to see them in the trash within two months.
As a former soccer player myself, I have always supported Adidas soccer shoes. I had a pair of Adidas Copas all four years in high school and two in college and never had any problems with weathering or tearing/splitting. I hope this is just a product defect and not a common thing with soccer shoes. I look forward to hearing back soon.
I bought a pair of white adidas z flux shoes from ladies footlocker and I have never in my life experienced a problem with my shoes turning yellow. I don't wear my shoes all the time and they turned a bright yellow color.
Adidas mailed me a shoes that I didn't order, they charged it on my debit card, without my approval (I never shopped at adidas before), over drafted my account. After talking to the customer service I mailed shoes back and waiting for my money back. No money, no explanation or any other comment from adidas. Emailed them couple of times (more then 24 hours past and nothing from them). I try to call them many times but without any success. I'm afraid that it was a theft on adidas part. Don't know what else can do.
After purchasing my running shoes from Adidas, I must say it is one of the best products that I have used. Adidas provides very comfortable products that suit ones requirement. A well know brand for quality, durability and classy look. Even when compared to other branded companies, I recommend Adidas for their products. I have ordered couple of shoes, tracks and other stuff and received them in quick time.
I love Adidas, this is not a negative review but I could not find anywhere to send positive feedback. I have been a big fan of this company since I was little. The shoes have always fit my feet better than Nike or other brands like that. Especially for soccer and running I don't think there is a better choice!
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