Contact Nike Corporate

While traveling this past weekend I stopped in your Upper Eastside store in NYC and I must say that I have never felt so humiliated in my life. I came in to purchase 3 pairs of air force ones for a custom job I’m working on, and after speaking with what I considered a child as opposed to a sales person, I began looking around for discounted pairs as well. After a few moments the representative said some racial things within earshot that kinda of made me angry but was embarrassing to say the least. I won’t go into details or mention the employee( They need to continue to support themselves) I’m still human and have some level of compassion for strangers. I just don’t like feeling like I don’t matter. I work very long hours and spend my money with pride. Nevertheless, I left empty handed. I didn’t feel very comfortable giving NIKE my money on this particular day and began to question ALL subsequent purchases. I hope it gets better. I would hate to have to switch brands. I love NIKE and every pair i have ever owned.
Thank you for allowing me to vent.

I purchased a pair of shoes at Dick's Sporting three months ago. Yesterday I went back to the store because the left shoe is making a squeeking sound while walking on a hard surface. The store manager heard the noise and agreed that it was pretty annoying but advised that I should contact Nike directly and they could assist me because they are not authorized to handle the matter. He advised me that I needed to provide Nike with the receipt which was not available from their store and I needed to contact their Corporate office. I spent about 15 minutes getting an email receipt and then contacted Nike customer service, after being on hold for about ten minutes the customer service representative took my information and then advised me that I needed to return the shoes and it would take about 10 days for them to verify the claim and they would get back to me. I have already invested too much time to address a problem with a $65 pair of shoes and now I am expected to spend even more time packaging and shipping the shoes to Nike. I feel that Dick's and Nike should be doing a better job of customer service and making it easier for customer to resolve an apparent problem.

My first visit of Nike at the Tanger Outlet Mall in Southaven Mississippi was a bad experience for me. As I stood in the line patiently waiting I heard cashier yell out “I can take the next person in line”. As I approach and sit my items down he had started checking out another customer. I looked and said now I know you said next person in line he laughed and said “yeah I did” as he proceeded to checkout the other person who clearly did not wait in line. This was so upsetting to me until I left my items . The first thing came to my mind is it’s because I’m a black female and they both was white. I was treated unfairly from a company that has always been my number one brand from a child to adult . I’m very disappointed of how this employee represented NIKE.

Nike's South African customer service centre appears to be non-existent. I have been unable to speak to anyone telephonically regarding dissatisfaction about the quality of a sneaker bought at a local store
Please provide me with an e-mail address for the South African Nike customer service centre.

I have purchased a sneaker callded Nike Off White Zoom Fly but unfortunately I lost the extra white laces. I have contact Nike customer service for a replacement and got informed they don’t supply the laces only.

I don’t understand why a company such as Nike cannot supply a lace for its own shoe? If it was manufacture by some other company I would understand but that’s not the case.

I have been loyal to the brand for years since I like the running shoes but got disappointed on the only single time I needed Nike’s service. This is not the level of service I expected for such a great brand. Come one, it is only a replacement lace….

Paulo

I bought 3 pair Nike air monarch shoes. I have had them for a few years, but I did not where the same pair everyday.i bough then 3 colors red and black. Blue and white. Green and gray. The quality was not what I thoug it should have been. The souls are all coming off ,do you have any glue so I can try to Reglue them. They also squeak bad.

I purchased Nike Flyease in 9 1/2 and 11 because my daughter had a stroke and needed 1 of each. Received 2 size 11’s. I called and complained and they sent me 9 1/2 and 11 of wrong sneaker type. After being told 9 1/2 wasn’t available i received correct one in mail. Now I have 5 pairs and paid for 2. After all this they didn’t work anyways!! Returned ALL 5 pairs.! Have not received refund after many phone calls getting hung up on twice today. Call center must be having a party very loud couldn’t even hear supervisor. Ending call by him yelling at me that Nike reached out to me and I didn’t have tracking number. Which I’d given him for the 4 boxes I returned. I will not be purchasing Nike again!!! Would like an email reply.

The last 3 pairs of Nike's that I've bought have completely fallen apart. I only wore them as every day walking. Nothing that would make them just fall apart. What is going on with your product?? I've always wore Nike's but a pair of cheap Wal-Mart shoes have lasted longer.

I was just about to refresh my kit with new running shoes and sports wear for my vacation.

I still will, but it will not be with Nike products.

Now i intend to throw out all my Nike gear and replace it all with Saucony, Reebok and Adidas. Many of my friends mentioned they would do likewise.

Colin was benched because he is a third rate QB. He was not picked up because he is not talented enough to overcome his decision to insult +150 million fans and potential customers for the action of but a few.

You have sided with him. And in doing so you have labeled being benched for poor performance as a sacrifice on par with soldiers dying for your country.

You must have very compelling market research to take such a stupid and insulting position.

I hope you enjoy your sacrifice.

I will nerve ever again buy from Nike. Great example you have set for our kids. Already some are refusing to stand for the pledge at school!

I have heard your targeting the younger generation by signing with kaepernick, but what about us lifers who have been buying Nikes our whole life. My son faught in Iraq and it's a stab in our backs to not stand for the allegiance of our flag. Shame on you. It's obvious this is about money. How much do you need to sale your company's soul. I will never support you again even though I know you really don't care about your customers!!!!

I am not sure if this a complaint or a warning about your product, Air Monarch. I purchased my 1st pair of Nike Brand sneakers recently at an outlet store in New Hampshire. My issue occurred while on vacation shortly after purchasing. I slipped and fell on a tile floor that was wet. I know watch out for wet floors. I was not injured but I am 70 years old and lucky, I guess. This note is the result of a slip in a casino men's room floor near the sink area. It is impossible to wear these sneakers any time that a floor has / might have the slightest bit moisture. They are very dangerous and unlike any brand of sneaker that I have ever owned. I placed them in the trash today and will wear my old and non-slippery sneakers.

Edward Flanagan

I have a defective Nike shoe. I contacted the corporate customer service 1-800-344-6453. They told me to go to the store where I purchased the shoes. I went to the store and the General Manager said the best she could do was offer me $29.99 credit. I phoned the corporate customer service AGAIN and was told that my concern would be escalated. After OVER 2 weeks, I was advised today 1) the corporate office does not really support the outlet stores and to go back to the store AGAIN with my concern and 2) that my complaint was just escalated on yesterday. POOR SERVICE at the highest!

I drove 3 1/2 hours to come to the Nike outlet store located in the suburbs of Omaha. On arrival store was not open employee said it would be open soon only to have them come out 2 hours later and say they would open in 2 hours. I drove specifically for this store leaving without stepping foot in. Very disappointed about being lied to upon first contact at 10am when the store was to open. No notice posted on door or anywhere stating this. Will never go to this location again.

I purchased a pairs of Nike football boots for my son in a size 6.5 from the Nike outlet store in Gun Wharf quays last week for his birthday for £95. While he was putting them on last night the one of the lace eyes split. I don't expect this from a well known manufacture but understand it happens from time to time. Please would you be kind enough to advise me of the next steps to rectify this issue. Please see picture attached.

I purchased a pair of nike air monarch sneaker. Very poor quality. White tops pealing, side coming unglued. 2nd time this happened to me with nikes. I expected better from nike and they just lost my business. I have read similar complaints with this sneaker too. What is the phone number for Nike head offices? I would like to file a formal request to get my money back and move on for good.

I have bought two pairs of Air Monarch IV from Kohls, The first pair didn't last 6 months because the rubber tip on the front of the shoes let go and the whole sole in the front of the shoe was coming off. I tried glueing them but that was no help. Reluctant I bought another pair, this time saving my receipt. I purchased them on 12/09/2015. and the left shoe has already let loose some time ago and now is completely let go. I am a 100% disabled person, the most I really do is walk my dogs in our neighborhood. I would expect a shoe to last longer than 6 months. Just poor workmanship in my opinion.

My son is 8 years old and he went camping for 2 nights and 3 days up north. When he came home his left foot had a rub burn from the nike strap that goes overtop of the slip on sandals and all across his toes and open blisters across the top of his foot. The swelling so bad that he couldn't walk on his feet normal for 4 days, he was walking on his heels. His right foot had the same irritation and swelling but no open blisters on that one but still could not walk on his feet only on his heels.

I did take him to his Pediatrician first thing on August 4th and they put him on antibiotics and an antibiotic cream because they were concerned about a staff infection because of the open blisters that were draining. I have attached a picture of his left foot because that is the only one I took, as I said his right one was swelled and had the red burn on it but not with the blisters. I wanted other parents to know about these Nike shoes. Maybe I should report this to Nike headquarters and tell the CEO what happens to children wearing Nike?

I got a pair of Nike sneakers for a gift and the back of both sneakers has broken down and tearing. I have only used them occasionally for a few months. I would like to have them replaced, size 7, any color. I am very dissapointed as I know they were expensive.

I went to the store happy to get a new pair of shoes and I got a pair of black leather girl shoes for skateboarding. I went to go for a ride on my bike and I've only had them for about a week. I got home and realized that the bottom was already ripped off! Has anyone else successfully contacted Nike corporate and complained to get a refund?

I was so angry about it because I've only had them for a week. I made the switch from Vans to Nike and that was a huge mistake because my Vans have lasted already 3 months and they are still in better shape than my new Nike shoes. I wouldn't recommend Nike shoes or products to anybody. They are trashy and cheap products that wont last and the company just wants your money.

I am disappointed in Nike, I first bought my sneakers in New Zealand 4 years back. These shoes never lasted long and the sole started coming off (they were not cheap) I then contacted Nike and they replaced them. I was sent another pair of sneakers, I have had these shoes for possibly (just over 2 years) and now these soles are starting to pull away from the shoe. For the price of Nike I do not expect to replace my shoes every 2 years and I don’t wear them on a regular basis. I know of people who have Nikes for years but these shoes are not worth the money. I would appreciate a customer service phone call or email from Nike please regarding this and would like my shoes replaced as I am unhappy with Nike, these shoes are supposed to be the best out there for the price but lately that is not the case.

I wanted to file a complaint against the Nike Company. I, Brian Cruz residing at 31 Leonard Street, Brooklyn, New York 11206 bought a pair of Nike Sneakers at Footlocker Action Store in Long Island. I was in need of sneakers to run in the 26 mile Marathon 2015. I bought a pair of Nike sneakers (Nike Lunarestoa 2 KJCRD QS size 8.5 Number 777503 001) in the amount of $100.00 which were suppose to be running sneakers. However, the product was not suitable for running the 26 miles in the Marathon. The sneakers were my size but the product were not wide enough to be able to run. I have always brought Nike sneakers because I am a runner with an agenda. I am writing to notify you that I am not satisfied with the above sneakers which I would like to be compensated. I was running for a fundraiser - Team for Kids. I was responsible to make my destination which was very important for me. I would like to know what you are able to do to assist me with these sneakers.

Ok, first let me start by saying I love NIKE, loyal customer and will cont. but the last two pairs I brought they didn't last very long. 4 to 5 months and that's just the gym and around house. I thought maybe I was to hard on the shoe, but the second I don't regard buying the shoe's honestly I prefer Nike overall. I just was not pleased with the second pair. It's crazy my wife won't let me wear them out in public had them 3 months, she swears I had them years but I refuse to throwing them she say maybe it time. to try another shoe which I don't see myself with another shoe so I will be shopping for another pair pretty soon I hope these are better but as I explained I'm fan to the end so regardless I'm love them.

I was looking out for Fly knit Lunar3 Blue Running Shoes and found them at Nike. Like the brand name itself suggests, the quality is just awesome. I really love what Nike has to provide in terms of their products. One can be rest assured that they provide the best in class quality products. I suggest Nike as a brand to everyone who is looking for sports and good quality then Nike is the brand to choose.

Have been faithful to Nike, buying my son, myself, and even my 3 year old Nike shoes. My son's baseball team only wears Nike. So disappointed when two pair of my son's shoes didn't last him more that 4 months. I expected the durability out of these shoes that we had gotten from others we have purchased. Well that wasn't the case and now needing to buy new shoes and feel like I have lost the 200.00+ I have spent on shoes. Thought Nike would stand behind their products and the durability of sneakers that cost 200.00+ dollars.

I purchased a pack of 6 Nike socks, 3 to 4 days after I had purchased the socks I opened the pack and realized they were not the socks I wanted . They had the arch support, which I do not like. So Saturday morning I go back and get to customer service and realize the receipt is not in the bag. The Lady tells me no problem just go get the socks I want and they will exchange with me. I go look and see that they? If so I'm done already, I will never step in their stores, I doubt it is. 2nd, they should properly train their employees. I'm in the retail business as well - Customer Service, I would have fired the lady myself if She worked in my store. So what say you Kohl's ? No reply never a customer again, I will donate the socks to the homeless.