Contact Famous Footwear Corporate

As a respectable footwear distributor, I am tremendously disgusted with the person's employed at your Wenatchee, WA location. I was personally messaged by one of your managers with hanous accusations. I am astounded that you would employ someone with such poor morals and respect for customers. As a member of private contract wildland firefighting and private security and private shooting club networks, I will never shop at any of your stores again and will be sure to pass my experience's with other clients and members of these organizations to not go into your stores for service. Purely disgusted with the service and the name of your establishment.

Bought 6 pair of converse shoes one week then last week bought 2 more pair.. Got socks to try the shoes on and put them in the shoe box and told the girl at the counter they were to big she then got me 2 packages of the right socks.. I was checking out when some worthless loser who works there acused me of stealing a pair of size 9 1/2and I wear an 8 he bullied me and made me pay for the socks someone had stolen with the shoes..he's a little bitch and Famous Footwear can suck a dick because u worthless bastards never called me back after I filed the complaint.. If u cunts are so desperate for $15 socks keep the money ur clearly In worse shape than I am...never shop with u low life to stupid to check a camer bitches ever.. To many other stores need my money.. Now have a great day and fuck off.. To bad u didn't do ur job and forced me to tell u what a piece of shit famous foot wear has become.

I fell on a broken tile on November 26 in famous footwear at galleria mall in
Poughkeepsie n y... a lady named Cynthia from insurance company called me and she asked for photos and said she would investigate and get back with me in a few days...been over a month and never heard back from her again...I sent her photos of my injuries and sent her text and E-mails but no response...guess it doesn’t matter if customers fall and get hurt ...oh well I certainly won’t be shopping at any of your stores again...

On November 17, 2018 we purchased 2 shoes (both worth $59.99) with a PROMO of BOGO at Store# 1072. Trans#1966. However, one shoes was not available and we were told that they were going to mail it in 3-5 days. The shoes was not delivered as promised, but my nephew decided to return his shoes-Timberland Backroad hiker -286516 on 11/23/18. I told the sales lady that the other shoes has not arrived yet, and it was supposed to be a present to my daughter. She told me that I can return the shoes with no problem as long as I bring the receipt because I was only getting $29.99 +tax refund on the Timberland shoes.
When I returned to the same store on 12/3/18 at 4:14PM Associate 152317 was just giving me a refund of $29.99 for the second shoes-SPORTO.
I tried to explain to her that I have the receipt and I was told that if I did not received the shoes on time or would like to return it, I may do so and I will be given a full refund of $59.99+tax. We went back and forth arguing about this issue, my blood pressure was going up and she was not very pleasant at all to her customers. I demanded to speak to a Manager and she said "she was the Manager-her name was Rachel". I then told her that "If you're the Manager, you should know the protocol and guidelines with your store policy, rather that arguing with your customers" She finally reached out to another girl in the store ( I do not know if she was the real store manager? and corrected the problem and gave me the full refund of $59.99- which I was explaining to her from the very beginning). Because of my annoyance with the way she was treating me I told her "You need to get more training on customer service" Instead of apologizing for her mistake she told me this "Mam you need to LEAVE THE STORE"!!!! That was very RUDE and very discriminatory!
This was a very strong statement to use to any customer who is simply returning their product and just trying to correct their mistake of not LISTENING properly to their customers. There were no lines or a lot of people in the store except for one couple who already left after paying.
It is only now, that I realized after checking the receipt that this was "the same Associate 152317 who told me when I returned the first shoes to bring the second shoes back with receipts" to get the full refund .
My biggest complaint was: this associate need to LOOK into the receipt closely and understand their customers and not argue with them or have the nerve to tell me to "LEAVE THE STORE". This was very inappropriate for that associate and the other person sided with her instead of rectifying the problem. I have all the receipts kept and I demand a word of apology from these associates.

Sincerely,
Romina Yee

I am wondering why this complaint has not been taken care of yet!!

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Back to Shopping

I would like to bring to your attention the loss of the sale of 8 pair of shoes today, which we purchased at a neighboring retailer due to the unfortunate customer service we received from your employee. The young lady clearly was more interested in the new fall line of boots hitting the shelves than that of any sales. I do not expect an employee who is busy stocking to jump up and offer assistance , although that is the proper customer service approach to implement for high sales. I requested assistance stating to the gal that I myself have poor eye sight and being with my elderly mother her eyes were of no help. The sizes on the boxes were very small, of which we were not accustomed, hindering our search for a box with the appropriate size. As if off put by our request she pointed to a box. We explained that the box to which she pointed contained a different color not lined up with the sample shoe. Irritated almost, she stated that well that did not belong there. Ahhhh, we already figured that! Then unfortunately she walked off, yes turned her back and just walked off. Hmmm...........I guess we were not going to receive any help ,I surmised. And since I and my mother are beyond the age for scaling shelving and could not see the sizes on the boxes without some assistance, we honestly felt we had no recourse but to carry on with our shoe search elsewhere. I would be careful with further customer service lacking at this Killingly, CT location, as it is a very short walk to the next store and we got GREAT over the top customer service and in comparison a much better deal than what we were looking at in Famous Footwear. I have a new go to store now that I never would have had if not for the unpleasant experience in your establishment.

This company is totally in mess in its business operation. Its store sold product either it doesn't have or cannot be delivered, worse than that, the company kept quiet on undelivered business until weeks after I filed a complaint. In responding to our complaint, the customer service at its headquarter first promised to send out the purchased product as that's what we always wanted, then simply telling us to wait for refund stuffed with few dollars coupon for future purchase. People work there have no respect to its customers, nor to the reputation of the company.

I went into the famous footwear located at 3304 S 23rd street in Tacoma, WA. I have been to this store multiple times since it has been open and have spent lots of money at this store. I have never had an issue at this store until tonight. Me my sister my daughter and my 2 nieces went to this store to get my sister some new shoes. Immediately entering the store we are greeted by who iblater find out is the store sales manager a lady named Heather. We go to the women's section and while there are other people entering the store and walking around the store Heather once again approaches us and asks us if we need help, I told her no she stays close to the areas in which we were looking.

So eventually my sister finds the shoe she likes we go to the front. Heather is ringing up the shoe and my sister notices the shoe says 99.99 but when we saw the shoe on the floor it was placed over the sign that said 79.99. I went back to go check the section we got the shoe from where the tag read 79.99. Another associate who later stated she was the assistant manager named kiara came over to the area where we picked the shoe from and stated that there was no price and she said the shoe price I had seen was for the shoe next to the one we picked. I asked her then why was the shoe placed next to the label she stated the shoe was new and that they had just received the shoe the night before. I asked why the shoe was on the floor with no price and she said because they didn't have time to make the tag.

I said then why is the shoe out on the floor it's misleading because we thought that the tag which is was displayed above went to the shoe. So my sister picked another shoe we go to the front I ask the manager Heather why they displayed the shoe without a price tag she stated because of the fact that they have not made the sign since the shoe just came in the night before. I asked for corporates number she stated she would give me the regional district managers number. As I'm talking to Heather. Kiara the assistant manager is antagonizing me and still going off at the mouth, I asked Heather to address her employee to stop speaking to me kiara continues to still speak to me.

I started going off as well due to the disrespect we were shown. My sister also forgot her $10 off coupon at home. So I said I would ask the employee when we got to the register to give us one, Heather comes out from near some shoes and states they would not be able to give us another coupon and that the coupons are destroyed after the promotional weekend funny seeing as the promotion doesn't begin til the 2nd of April. I feel as if I was treated in this manner because they thought I was just some random black young girl. I am a 25 year old educated African American woman who has been coming to this store and never had an issue. I will not shop here until this issue is addressed. We were harassed the moment we got in the store and treated horribly by the two women who were supposedly the highest members who work at this location. I have never felt racially profiled until today and I want this issue to be addressed.

I placed an order on line. I called three different numbers. Each one said to call during office hours which was stated as 7A.M. to 7 P.M. I was calling at 1:45 P. M. Eastern Standard Time. I tried live chat and it said it was closed. I even tried to send an email, and it wouldn't go through.