Amazon Complaints Continued... (Page 11)

Instead of bringing my package to the door and knocking, the lazy delivery driver just threw it on the ground in the driveway right by the street in plain view for anybody to just grab and go!
On the Amazon website it says "left in a secure location"!
BS...good thing we were home to see it lying in the driveway!
Amazon order # for this item is : 112-0357141-6398644
If I could rate this zero stars I would.

I am sick and tired of 'SEUR's' so-called delivery service. It is utterly useless and extremely frustrating. EVERY TIME a package is to be delivered by SEUR , it isn't. I receive an email saying an attempt has been made to deliver which is an out and out lie. You are then directed to their website to organise a pick up at a shop - the web site does not work - does not allow you to fill in your telephone number. Now, with my most recent purchase, I have no idea where it is nor when I'll get it. SEUR is a shambles. I shall no longer buy anything from AMAZON as long as SEUR is used. AMAZON! Get your act together - find a reliable delivery company here in Spain, Barcelona at least.

I dread when Amazon delivers anything to our house
They keep delivering to our neighbors home and marks it handed to resident!

Over a month ago I sent Synchrony Bank in Atlanta, Ga. a certified check for $100.00. I used my store card for the purchase of a wrist watch.
A week later I sent an Email asking for an acknowledgment of my payment. Nothing happened. I then sent another follow up message. Again
no response. NOW! I received a message saying Opps did I forget a payment that they claim is past due. I sent another message that included
a demand for my current balance & a recite for the Check. Again no word. My applying for the card was a mistake. I will not use it again.

Gordon Skager

Amazon going to usps instead of ups is the worst thing that ever happened. Because I live a quarter mile from my mail box they won't deliver to my home. Which means I have to run into town when I get a chance. What is the point of paying extra for prime. I would be willing to pay extra for ups delivery if they would give me that option, but they don't. I will not renew prime next year. I'm just going straight to 3rd party vendors where I have choice about shipping!!

stop sending your fucking emails to my inbox with no link to unsubscribe them you ass holes,,or I will file a complaint with the F.C.C.

I have been going hell trying to deal with the amazon seller central department and its now causing many issues that are unnecessary. This all started around December 8th, 2017 when I received an email in regards to items on my sellers list. I understood the email and replied promptly to reduce the chance of further issues, but that seemed to do me no good! I have emailed amazon seller central 8+ times and spoke to many representatives. It seems each time I am told it will be handled the next day and I have yet to hear from anyone, and to add to it every few days the problem just continues to gain in size! This is unacceptable service considering my situation and willingness to work with amazon to fix the issue. I have a big portion of my life savings riding on selling on amazon and I am very upset with the service amazon has provided in this horrible time for me! I am asking that you send this letter to a very well established amazon employee (Manager, General Manager) so that we may move forward.
Thank you!

re: order #112-9756091-8529028
150 lb. Marcy home gym

My order was delivered without the (15) 10 pound weights. I would like them delivered immediately and would expect expedited shipping for this inconvenience. Not only was this order incomplete, it was delivered one week past the promised delivery date of
Dec 2. It was delivered Dec 9 without the weights.

Christopher Falco
Anne Falco

Dear amazon complaint department.
I write this message because I felt exhausted. I canceled my order # 112-6164368-4505063 on October 28, but I still didn't get my money back. I contacted with my bank, and the bank said my money still frozen by amazon. I gave many calls to amazon customer service and my bank, but I still didn't get my money back. Tonight, I called the amazon customer service again, and a customer service (her name is Sheena,time: 23:28pm, 24/11/2017), Sheena's attitude was very bad, and she spoke to me in an impolite tone, and you can check the record on that time which I wrote.
I don't know how to do. I still don't understand why I canceled my order, my bank said my money was frozen by amazon. Can amazon solve my trouble?
Thank you!
Yang Xiao

I will not be ordering from amazon in the future because it is Nota secure site. This is the 3rd time my banking information has been hacked. I called your customer service department and after explaining what happened to the representative for a long time she sent me to another department and there I was placed on hold and no one ever
Picked up. Amazon is not a secure site for the customer and I am calling the better business bureau.

ordered a casio ladies watch . the watch is packaged in a very thin casio box. the watch was shipped to me in a small mailing bag . no support at all. the casio box was crushed around the watch ,which was a gift, sending a bad rating worded like i explained here was considered bad language not accepted for posting. All i wanted amazon to know is a proper box and fill should have been used to ship this product,and this isn't the first time Thank You Russell Carreiro

the fingerlings i ordered about 2 months ago have still not arrived! these were ordered for my 8 year old great neice birthday...her birthday is nov. 5th and they have still not arrived! i could have bought them at my local walmart..kmart ..and freds..and brought them home the same day! i will NEVER order from AMAZON again!!!!!! 2 months!!!!!! REDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Place a furniture order 10/02/2017 Sofa, chair and ottoman. So far I have received the ottoman! Called AM trucking to see where the rest of my order was and some how my sofa got cancelled! Called Amazon 10/19/2017 to see why the sofa was cancelled! They had no idea how this happened! (We have had no living room furniture since 10/10/2017 expecting the furniture I ordered to be here by this time!) By the time the customer service heard my story and calmed me down, He talked me into reordering the sofa and offered $100 off on the purchase. He also promised me that even though the sofa was not in stock it would be shipped within 7 days and I would have it before Thanksgiving! I have been watching tracking information and as of today 11/01/2017 it has not even shipped this is 13 days after I reordered! Meanwhile the chair to this set had tracking information saying it would be delivered 10/24/2017 and when this date passed I checked the tracking information and it changed the delivery date to between 10/26/2017 and 10/28/2017! This date passed and 2 days latter 10/30/2017 I again checked the tracking information and it stated that I should have received my chair on 10/24/2017! I again called Amazon and they told me they do not know how this happened but the maker of the doesn't make it anymore and cancelled the chair and issued me a refund! I called the Furniture maker of this chair and was told they do still make it and it is on back order! So I decided I would get the chair through them and still wait for the second sofa I ordered through Amazon which was to be shipped within 7 days and delivered by 11/02/2017 - 11/07/2017! Since the sofa has not even shipped as of 11/01/2017 I decided I would purchase it through the company which makes it. I tried to cancel the sofa on 11/01/2017 and was told I can not cancel the sofa I have to wait until it is delivered and refuse to accept it! I called Amazon and the customer representative told me there is nothing they can do until the shipper releases the tracking # for shipping this sofa Then I am supposed to call Amazon and tell them the name of the shipper and hopefully they can stop the delivery and return my payment! I am not holding my breath as I am ready to explode any minute! Stay tuned! If I don't blow up I am sure this story is not going to end favorably!!

Since Amazon instituted one day shipping and is using its own delivery service, the service to me and my building has been atrocious. Twice in the last few weeks, I have had packages promised via the free two-day shipping which, at the last moment, changed to being a three-day delivery. UPS, Fedex and USPS manage to use the package concierge system in my building's mail room. Amazon delivery just throws the packages all over the mail room, often blocking the mailboxes and sometimes even leaving packages outside the building. Packages have gone missing. This service makes us feel a lack of respect. I look forward to you addressing our issues. Thanks for your attention.

Kathy Watkins

Order # 111-8131100-3877033 and Order # 111-0816947-7780215 Delivery man posted: Your package was left in the mail room. MAIL ROOM????
Saturday afternoon my package was left in the dirt at my mailbox on a busy city street. Please let this delivery man know that this is not considered a mail room !!!!! I have always received packages at my front door and I would like to continue. Thank you, Donna Cox

11 E Forsyth St Apt 1501
Jacksonville FL 32202

We live in a high rise downtown apartment. Our mail and Fed-ex packages are delivered to our door. Recently the Amazon contract delivery packages are being left in the lobby, mailbox area which is the common area of the building open to all residents, and service personnel. They are simply being put on the floor near the mailbox area. There is no notice or attempt to deliver these packages to our apartments. I think Amazon should be made aware of this issue concerning their contract delivery operation.

Order #112-7178004-6106667
This is the second time I have ordered something labeled "Prime" and received confirmation of a delivery date not within the promised 2 day delivery window. My most recent order was an order of 2 - (6 doz.) beaded necklaces. When I placed the order, it did not tell me that only 1 order was available. It wasn't until I received my confirmation that it had a delivery date of the next week. I called customer service and the kind woman explained to me that there was only one available which was the reason for the far away delivery date. She was very nice and helpful but that is not why I am complaining. My complaint is that twice in a row I have ordered items through Prime for the purpose of having them delivered for certain events and both times, I was not told they were on backorder or that only one was available (my first order ended up being on backorder). I don't think it should have allowed me to order through Prime for items on backorder or for the amount that was not available. I am now re-thinking my renewal of Prime. Thank you.

I ordered - and returned as received - Brake pads for my 2009 suburban. They were the wrong part both times. Then I was told that there would be no refund of my funds since the problem was mine and they would not refund. How can Amazon let this happen when the order was through Amazon? They kept my $80 and nobody at Amazon seems to care.

Bought an item on Aug 22 it is Sep 4 and the item has not even been shipped yet, note that it was sold by Amazon.com and had a Prime tag on it. I must say Amazon fulfillment has been getting worse by the day, definitely cancelling my Prime membership - a waste of money.

I've been a customer since 2007 and have had more positive than negative experiences until Amazon instituted Prime and began to systematically punish customers who do not want to be Prime users. Shipping used to be quick and easy, now Amazon sits on orders until the last possible day before even "preparing for shipping" or shipping at all. Now Amazon put a lock-out on my account, in effect, by putting a two-step log in on the account. An Amazon number is sent to email, requiring one to be logged in to email as well as logged in to Amazon. Very inconvenient to be sure, but totally unwarranted and unwanted. Over and over we've tried to log in with this system and 100% of the time Amazon has given us a "time out" message. Amazon has rejected our business with this nonsense.

When I called your rep promised to send a message to "that department" to have the two-step log-in removed from our account. I've waited almost a week and it still has not been done.

The order I tried to make went to Walmart and was delivered within two days. Same thing if I order from Ebay. Amazon has, in effect, screwed itself. Makes no sense whatsoever for you to discard customers, there's too much superior competition. Your loss, not ours.

RAY J. MEAGHER
3036 E Utopia Rd, Lot 73
Phoenix, AZ 85050
Mobile 602-810-2823 or Home 602-539-2037
E-mail: rmeagher@centurylink.net
Or rmsps@centurylink.net

Monday, August 28, 2017

Subject: Amazon poor service past few months

I have been an Amazon customer since 2005 and have been buying most of my items needed here. In checking my purchases since 2005 they total $18,300.23.
I had Prime for a number of years but canceled this time when due as it does not have much for decent benefits for me. I see no point in paying 108.00 a year for Prime as many of us can no longer afford it for poor benefits it gives us now. I wanted the quick shipments and the movies, which was all I needed, but past year movies are mostly foreign films or some other junk I do not watch. They have now started charging extra for many older USA movies that I would like to watch. That is unacceptable & I have had Netflix for many years they do not do that. The Prime shipping has been getting slower also on many items, many of the sellers & Amazon Centers are not too reliable, packages have been coming in poorly packaged, items damaged or broken which creates more aggravation for me. I recently ordered several items that said had to be over $25.00 total for free shipping ,I did that & it was indicated would be shipped in several days, after I paid for order than told would be a week before got items, yet when I got a week later both were delivered by local Amazon truck. Looks like trying to force me to get Prime again. I have switched my buying to EBay & other online retailers & have been getting better pricing with free shipping than Amazon so you have cut your own throat with me & many others for these practices. I also am a Korean War veteran 87 years old and am very disgusted with the trend of the way big business and our country has went in past years since 1965 ,it has swung now to Socialism Liralisem,and communism that I fought against to protect our Constitution in 1952 & our Soldiers are fighting for today. Big business has also swung to this destructive way and seems to want to keep getting bigger controlling markets with Monopoly. Most of our young people have become indoctrinated with this so called Liberal idea and have resorted in destruction of our country, our constitution, statues etc. I will no longer purchase from this type of company. The recent purchase of Whole Foods is an example of Monopoly by Amazon. Most companies now seem to think they have to keep getting bigger regardless if it destroys smaller companies then they have clear field to raise prices to whatever they want as no longer completion left. This totally against what our country was founded on and a small & medium size business cannot compete today as they did a few years ago. I owned several small businesses and raised a family but today not able to do that as big business destroys us. Go ahead Jeff Bezos with trying to Monopolize and destroy other business as I feel it is going to come back & bite you in long run. Many people are very angry re Whole Foods Take over & direction of where you are changing your companies standing & direction. I see you also own Washington Post, a sleaze ball paper for Fake News & lies Against our President, whether you like him or not he is our president and a big improvement over the last Illegal owned Puppet we had for President. I will soon be canceling my Account with your company.

Thank you,
Ray J Meagher

I ordered 14 multiple items totaling $254.15. On the same day, I cancelled one item. Amazon has so far charged me $341.95. I contacted them, escalated my complaints to three people and they all told me it was because I cancelled one item, now the order was being charged all over again. They refused to do anything and said I have to contact my bank and ask them to remove the authorizations. They are double charging my account and they won't fix it. Beyond frustrating.

So Livid, I'm about ready to cancel my Prime Membership. Last Friday, I was contacted about your $100.00 gift card. I was told the shipping was $3.50, I get switch over to the Supervisor, who talked way to fast. Would not let me get a word in. I became very frustrated, I hung up on her. She called me back Saturday, and did the same thing. You waited a few days later. Guess what? She did the same time! Then I was told, they mailed the gift card, I had to send it back.

Then I was told, the gift card came back to you. What is it? Amazon needs to train their employees! I checked my checking account. You've taken out the money for shipping, plus the $10 for the plan. I spend a lot of money with Amazon. This is unacceptable! For all my troubles, I should get the gift card! I want my money back, a phone call, with someone who speaks English. (719) 271-0897 One last piece of advice. Let your trainees know, Customers Matter! If I don't hear from you in a timely manner, I will no longer do business with Amazon.

I purchased A Dream on me 3 Portable Crib Mattress on order no# 002-1041061-3198619, was scheduled to arrive on Dec 7.... I received an email on Dec 7, stating there was a delay in shipping.... However this item is still listed on your web site as being in STOCK 12 days later, and sold by Amazon LLC.... I called customer service today to find out why there would be a delay in shipping, if the item is still listed as being in stock and when it might arrive. Customer Service could not tell me anything as to WHY, or when it might arrive, or even what the delay was... I would understand if this was a third party shipper, But it is not, The Item is Sold by Amazon LLC and yet no reason could be given.

This was not my only Disappointment with Amazon... On the same day I ordered this Mattress, I also ordered a crib from Amazon order No# 002-4999107-2065004 Dream on me crib, I ordered black and They sent Cherry, so I had to return that one, and reorder Black... I ordered both order numbers from Amazon on Nov 27, I only order items from amazon that are controlled by Amazon LLC and Shipped by Amazon LLC because you have control over Them, I just don't understand what has happened to The Great Service Amazon once was known For, More over As a long time Amazon Customer I will Have to to Look else where in the future for items I wish to purchase.

Amazon will not refund fraud, even to longtime customers. I'll keep this short. This is a warning to my family, friends, colleagues and others who are planning on shopping Amazon in the future. I've not had a good recent experience with them...borderline terrible in fact. Over the past 3 years, I've bought 177 items between Amazon.com and Amazon.ca where I've also been a "PRIME" member in which I pay $99 USD to Amazon.com and $99 CAD to Amazon.ca. I probably make 80% of my purchases through those sites, so I feel that I'm a pretty good customer.

Recently, I went to purchase a Nexus 6P phone that was being sold for a decent price of $390 USD through a 3rd party seller on their site. It turned out to be a scam and fraud. The seller had actually sent me emails that were branded identically to what Amazon emails look like including the date of when it is arriving, however, when you look really carefully at the email domains names, rather than it being '@gift.cards.amazon.com' it was '@gift-cards-amazon.com'.... very subtle and not something I'm only the lookout for, especially given my relationship with the site (177 purchases over the past 3 years). The email walked me through doing a $390 Payment through the Amazon Gift Card site - meaning my money went through Amazon.com - the site and company had accepted my money, and my bank account shows that my money went to Amazon.com.

When I didn't receive my phone, I called in to find out what was going on. After 30 days of dealing with them to sort out this issue here is the summary:
- Amazon DOES NOT verify who their 3rd party sellers are. Any Joe-blow can start their store claiming to sell stuff.
- Amazon Cannot Track their GiftCards!!! Apparently, you can use a Gift Card to Purchase another Gift Card, and then another and then another. Amazon cannot track this.

So my money has been lost and redeemed through this ridiculous program and eco-system that they have set up, and they had said that they cannot refund me! Now, I'm down $390 USD for the Christmas purchase system, and this Multi-Billion company won't Protect me or Refund me. Online purchases are still not safe, even with the biggest guys.

It seems so funny because it feels like they do more checks on the customer than the seller... So much for the "A-Z" guarantee that they said they have to "protect" the customer.

I feel betrayed. I've given them my business and my money for a long time. As a result, I've successfully cancelled my PRIME membership on both Amazon.com and Amazon.ca, I'm going to stop any Amazon Kindle Purchases and move over to "Kobo" E-Readers and then I'm also going to recommend all my Tech peers: don't use Amazon Cloud, use Microsoft Azure or Google Compute, or some other Cloud Company.

My complaint is that on several occasions I have placed orders for coins on games and received only a couple. I have called the phone number listed and only once did they correct the problem. The rest of the time I was advised to contact the game owners. I have placed three orders for game coins in the last two weeks (the last being 12-3-2016) and a message comes up starting they have been added to my account, I have yet to receive anything. I have received notices that the money was credited to this company, yet I got nothing in return. I would like the coins I ordered or the return of my money.

I have had 3 separate problems with Amazon in the past year. I will only describe the most recent but there is a common theme. On Sunday Nov 27 I ordered a pressure cooker for $119.95. On Tuesday Nov 29 the product arrived and I checked my order only to see that the price dropped to $68.95. I contacted Amazon via their online chat function. i was told that "sorry but the policy doesn't allow for a refund of price difference." The item was sent directly from Amazon as opposed to a "3rd party" so I was surprised that they would not honor the price difference. I was told to refuse shipment and reorder which I am in the process of doing. It's a terrible policy and makes no sense for them since they will be paying an extra shipping charge each way. I'll post separate reviews for the other 2 problems.

Here is a copy of the complaint I filed with the BBB and if my outcome isn't fulfilled in the next 3 days I will be filing a report with the FBI on your fraudulent conduct. This Business was Accredited at the time the Complaint was made. I ordered a package (amazon echo) on November 23rd. 2016, The package was supposed to be delivered on November 25th. When I received a text message for the package being delivered I immediately went to my front door to retrieve my package and it wasn't there.

I then went downstairs to my lobby to retrieve the package and it wasn't there either. I called amazon to confirm delivery and to see where they could have left my package. I talked to a person claiming to be Anthony S. He asked me to go back downstairs and to look again for the package claiming that the delivery driver could have dropped It off at the side of the building, it wasn't there. He then said I would get a replacement echo on November 28th 2016. When I called on November 28th, 9:10am the customer service rep. couldn't help me put a replacement. I asked to talk to a supervisor and he told me they couldn't give me a replacement date.

When I asked to get an Id# I was told that they didn't give out Id#'s. When I asked to get a name of the person who I was talking to they said they couldn't give out the names of the people who I previously talked to just the person who I was talking to presently. I called back to talk to "Soni" who later claimed his name was "Chris", when I proved he was lying I asked to talk to a supervisor and "Max" from management came on and he gave me his Id# 30213583. And made another promise stating the package would be delivered November 29th between 8am and 5pm.

He also stated that he would be emailing me a new order number and a email with the names and Id# of the people who I talked to earlier. It never came. I was on the phone with amazon for approximately 2.5 hours. That is unacceptable for any company rated A+ by BBB standards. They lied, they concealed their names and they fraudulently kept a package that I paid for.

I want all the real names and Id#s of the people I talked to and I want a confirmation of their reprimand for lying and defrauding me. I want a copy of the recording of each conversation I had with the representatives on November 25th and November 28th. I also want a free amazon echo for the inconvenience.

Sent a cheaper laptop for the cost that I paid. Asked for a 512GB & 2.9GHZ Macbook pro. What I got is 256GB & 2.7GHZ. Had to send it across to another country in 2 days. After spending an hour on the call with Amazon the solution they give me is. We will give you a refund! Refund happens in 4-5 days. I got no money to spend $1700 to buy it from another store right now. No Replacement. No other solution. Pathetic service. Wrong item sent. No Assistance.

I have emailed this company several times about the wrong product sent to me. I don't understand why I am getting a hard time in exchanging this product or refunding my money. I did get a phone call from one of their representative and complied with what she asked of me. I emailed both Big &Cheap and Amazon no response about my wrong product. Why do need to jump thru hoops just to get the right product or my money refunded. The wrong product is sinus relief. I was ordering allergy Relief Plus both products are not the same. Please tell me where to upload the picture of the wrong product so, I can get the right product or a refund.

Back in June I ordered the DVD Set, Season 1-4 of the series Prison Break. I have been waiting patiently as you kept postponing delivery. Finally, a few days ago December 7th popped up as delivery. Yesterday I tracked it and it was almost 80 per cent here. Today I went in and it said "not shipped yet" and then disappeared from my orders. It is no longer there including The Final Break a single disk which was delivered. It also is no longer in my history. Check my history and see all the buying I do from Amazon. Please stop jerking me around.

My items, supplements are rarely on time these days and to remedy it all I got was "I'm sorry." This is the 10th time in the last few months. When Amazon can't deliver in two days as promised and I have to waste loads of time on the phone trying to track down lost shipments and sometimes cancel and reorder Amazon should do something to make it right.

What a mess. An Amazon Prime two day shipping order turns into a 7 day delivery order. Order originated on 10/19/2016. Received email on the day delivery was due Saturday 10/22/2016 saying it was shipped wrong per Amazon, now going via UPS. UPS closed on Saturdays and had to wait more than 24 hrs to track package. Tracked package on 10/25/2016 and package delivery delayed due to a problem per UPS. They will try to get said package to me on 10/25/2016 after end of day delivery which is 8 pm and in my area that means, expect the package on 10/26/2016 instead.

I was looking at a product and I was upset because of the description. Can someone help Amazon correct this?

My LG smart LED came in completely destroyed via Amazon. How do I file a claim to get this defective item returned asap? I really expected more from Amazon as a company and the seller did not seem to have any problems. What am I supposed to do with a cracked screen? You tell me.

I ordered a Norpro broiler pan from one of the third party sellers and when I received the order they had sent me a broken humming bird feeder. I would like a prepaid shipping label to return the wrong item that they sent and also I would like the broiler pan that I ordered. I am getting nothing back from the seller and also nothing back from the amazon customer service. You can check my order out on your amazon site. The order number is:113-1136453-5095411. It was for a Norpro 8.7x11.6 stainless steel broil and roast set.It was shipped on Sept. 30, 2016. I received a broken humming bird feeder which I have no use for at all. Please get this straightened out for me. I think it is faster and safer to order from ebay.

I ordered and was charged for two books, Summer at comfort food cafe #D01-4059049-8883458 on 22/09/16 and The Cornish guest house #D01-3846033-3456200 on 18/09/16. I contacted Amazon sellers program 6 days ago regarding this problem and confirmed my complaint and I still have not had this problem rectified. I would appreciate this matter being sorted out immediately. How can I contact Amazon customer service with a more urgent problem?

Ordered kindle books The Cornish Guest House ref #D01 3846033-3456200 on 18/09/16 and Summer at comfort food cafe ref #D01-4059049-8883458 on 22/09/16. I have been charged for both these books but they still have not appeared on my kindle, please can you look into this matter.

I hate how they allow business with sellers who are allowed to just drop out of business at a drop of a hat. I ordered items three months ago, couldn't get tracking info, tried to contact seller no luck now Amazon says they quit selling with Amazon. So where is my items or money back. Amazon's internet site just keeps you going around in circles without ever giving you a direct answer. Just another scam outfit online.

It appears the individual who read last week complaint is inept otherwise it would have been escalated to someone that understands the severity of this action and that I will post it on several medias if this is second request is ignored. September 2, 2016 about 12:40 pm Amazon driver made a delivery next door and upon leaving drove onto our yard and damaged an irrigation head. This had to be deliberate because he had a clear view there’s no other vehicles on the street and he could have used the delivery driveway.

Then tried to leave before we could get his information and kept denying that he ran on to our property but we have close caption camera and he left tire prints. Then he tried to move me out of the way by accelerating. I asked him several times to see his driver’s license and insurance papers but he refused and also denied working for Amazon and turned away from the camera. Estimate about $200 in damage and I believe termination because he should not be driving if he cannot accept responsibility.

I am a member of Amazon Prime and have been for a few years. On my recent order I checked the 2-day shipment box. Amazon indicated the item is in stock. Now I know it is Labor Day weekend. There were 3 free shipment options for what reason I can't imagine. I wanted the item for a project I am working on now. I ordered it on 5 Sept. I get a order confirmation telling me it will be arriving on the 12th of September. It looks to me like someone decided to go and just select the longest shipment route of 4-5 days. I paid $99 for Prime for 2016. Part of the deal was the option of 2 day shipping. If that were the case the item would arrive at least about the middle to the end of the week of 5-9. If there is a reason for this I would like to know. Why pay $99 for PRIME if this is going to start becoming the "norm"?

Send me an email account and I will send you pictures of the truck license and driver. September 2, 2016 about 12:40 pm Amazon made a delivery next door and upon leaving drove onto our yard and over an irrigation head and then tried to leave but we stopped him but he kept denying that ran on to our property until we informed him that he was under close caption camera and had left tire prints on the sidewalk.

He then tried to move me out of the way with his truck and I asked him several time to see his driver’s license and insurance papers but he refused and also denied working for Amazon. He tried to convince me that it was ok because he was working. I estimate about $200 in damage but I prefer his termination because he should not be driving if he cannot accept responsibility.

A week or so ago I purchased a tube of Loctite 243 Lock 'N' Seal Henkel medium strength from Amazon. It contains a type of adhesive which helps to stop nuts and bolts and metal items from unscrewing. Imagine my surprise when I discovered that the tube contained little more than about three drops of the Loctite 243 fluid. I thought that the tube would be full. The picture on the on-line catalogue certainly led one to believe that the tube should be full. Could you please help me contact Amazon customer service so they can give this some consideration re. compensating myself (it was certainly not cheap), and preventing future purchasers from falling into same trap.

How does an unauthorized purchase get past Amazon billing department? I have just been refunded for a bread bin that l did not order and was charged £13.19 for the postage which was NOT refunded. I then had to pay another £10.50 to return it so in fact l am out of pocket for more than the bread bin itself!!! How is this rectified?

I purchased cool pad note 3 lite on the amazon website with an immediate delivery option by paying 100 bucks for that, It was a gift for someone on her birthday, on the very next day after it got delivered on time. After i sent it to the one for whom i bought it for, she called back on the very next hour saying it is not working. It was so embarrassing moment at that point of time which amazon would never be able to pay back. The again it started playing hide and seek games, means sometimes working fine sometimes not.

I called up amazon, they said you purchased it 22nd of June and its now 31 july the return date is over , we are unable to help you. I asked for the supervisor, lady said we cannot escalate the call, there is no supervisors available. It was a wrong decision to make a purchase from amazon , highly disappointed, dissatisfied. Now Finally after a heartbreak fight with these illiterate people i got a slot for this Saturday which is yet not sure whether someone will be coming or not because now i doubt amazon and their customer relations. Now this replacement which is still doubtful for me is happening but the trouble, embarrassment, time wastage you can never pay me back.

I am going to share my complaint on fb, twitter, everywhere. It must be easy for you to say sorry but it is difficult for me to digest.

I know I miss read either the quantity or single price but was amazed and disappointed to find I paid over 125% above market price for my order of Naked Orange bars. They retail at 75p you charge £2.

Its a very bad experience for amazon delivery system. I attached some files I need to get to Amazon customer service, please give me a answer.

One of my orders at Amazon prime was not delivered to me and its returned to Amazon due to damage product by their own courier partner. Till date they are not refunding my money. Disgusting behavior of Amazon supports. Please open the attachment(invoice) for more details.

I received an oven I ordered damaged. First I ordered it on Amazon Prime and paid shipping, why? Secondly I reached out to the vendor and made arrangements for them to send out damaged parts and they have done that. Because of time restraints I had to install the damaged oven. I dealt with the vendor because I got no respnsee from Amazon. I applied for amizon prime and am not thrilled with service, so I am going to cancel my application. Thank you for opportunity to join Prime, but right now I'm not impressed.