Amazon Complaints Continued... (Page 13)

I've never been so upset with Amazon. I have spent thousands of dollars and I ordered thru www.amazon.ca website (6) Black Stools which apparently went to a third part Angel Canada. They are the wrong depth for me and I need to return them. They want me to pay the expense to return them cause they weren't damaged. Since when is it Final Sale. I'm so upset. It will cost me $300 to send them back (as Angel Canada) won't pay for it to get a $440 refund back which they won't guarantee. I need Amazon.ca (the website I always use) to ship these 3 big boxes at your expense as a courtesy after all the drama I've been put thru this week. It's not my fault that you allow 3rd parties as part of your website. I have prime thru you not Angel Canada. I need these 6 stools sent back to Burnaby, BC not at my expense. I can't keep these brand new stools. I need either the following: You send a courier to pick these up at your expense or you send me a Prepaid Return label and I'll ship them back. I need an answer immediately. I've been ignored all week. I'm so upset. I have like 6 things to order and I don't like amazon right now. Please get back to me immediately. I will take this matter further up if I have to and also give Amazon a bad review because this experience has been very bad for me. I'm on disability and can't afford to keep things that I can't use because of your 3rd party affiliates you have that are giving you a bad name.

I ordered a Nintendo switch. It was delivered with no notice while I was at work. When I got home nothing was there. I contacted Amazon about it and they basically said too bad is delivered. I told them I'm not paying for something I never received. I emailed them at least 20 times about fling sobering about this and I even called several times. Finally I was told they wouldn't do anything unless I filed a police report. I did. I sent out to them and still nothing happened. I had to call several times to make sure they even did anything with it and they'd just keep hanging up on me and wasting hours of my time. I emailed again and they requested info I already sent so I sent the police report again and I'm still waiting to hear back from them. This is an expensive 300$ video game that they were supposed to price match for me in the first place down to 160$ which they never even did. I'm pissed that I don't have what I ordered but I'm even more pissed the accusatory tone of every email and the tons of emails that I've sent and they haven't even fixed it for me yet.

I was in the process of placing an order, had not yet hit "proceed to checkout" - and I get a text that I had placed the order....then....I get another one telling me I signed up for "PRIME", and I had not.
When I was placing the order - it told me the total was $10.39. After Amazon decided I was going to order it, the total was $24 something, but no shipping charges showed and I did not order 2 of the items.
I IMMEDIATELY called Amazon CS and cancelled the order, PRIME and my account and I will never do business with Amazon again. You don't force people to sign up for things if they don't want it (PRIME).

My package didn’t arrive but a notification was sent saying that it was given to a person at my location. I immediately called your customer service and the next two hours is what my complaint is about.
I received treatment as if I was the one that misplaced the package. I was passed to seven different people that told me the same things over and over again. It became insulting when the person that I was talking to, the requested supervisor, told me that my package wasn’t deemed lost and they required me to call today if I haven’t received it. I paid for same day delivery (before 9PM). If I haven’t received it by that time, then it should be deemed lost at that time!!! If this is Amazon’s policy, then it should be changed because you are punishing your customers for your mistakes. I cannot do what I planned on doing until you get me the item that I charged you with delivering to me. I feel victimized and don’t want to do business with you ever again.

we asked for 2 flags, they send 3 and charging double postage, see attached files and ING VISA account

Amazon sent me a parcel via ARAMEX (the worst shipping carrier) I did not get parcel, only excuses from amazon supervisor I need refund now, not next week or next month
I will not buy anything more at Amazon

Trying to send a phone case back has become a nightmare local ups is only open 2 hrs in the evening I work evenings I called amazon spoke with a broken English man I couldn’t understand trying to send thru reg mail said I couldn’t do without an android phone go to find out I leave work local ups doesn’t except amazon package referred me to store 15 miles away thanks amazon

I don't deal with sites that force captchas on me.
Get rid of it or we will never be doing business again.

---- Forwarded Message -----
o: Amazon <info@amazon.com>; jeffrey@amazon.com <jeffrey@amazon.com>
Sent: Saturday, May 11, 2019, 2:39:58 PM GMT+2
Subject: Fw: Voucher and shopping Information

Dear Customer Service,
Dear Mr.Jeffrey A Wike ,
We had been wait answer wrong enough. If you still not take any action or answer from our requirement.
This problem will forward to Media communication of Consumer protection and legal advice.

Best Regards,

----- Forwarded Message -----
To: Jeffrey.wilke@amazon.com <Jeffrey.wilke@amazon.com>; info@amazon.com <info@amazon.com>
Sent: Tuesday, April 16, 2019, 10:06:49 PM GMT+2
Subject: Voucher and shopping Information

Dear Mr.Jeffrey A Wilke, CEO Worldwide Consumer
Voucher transfer requirement
We had been not trusted system sale through Amazon, as we got product problem and we must pay the cost of return post so high 37 Euro, also import fee 66 Us dollar.

This does not work for online shopping, risk and a lot of payment lost with logistic and import fee.
The best we buy from a local country or local shopping but a not different country.

Please return voucher 250 dollars to our account that you had been charged before.
History order Order# 112-2660980-2607402

We had been ordered one Phone from Amazon,
We must return for these reasons.
1. Sound and voice do not work.
2. Video camera, the camera can not use.
3. Package to send us has many spaces. Product was shaken as so much space in the package.
4. Accessories charger adapter from Asia using, we can not use in Europe and that equipment does not belong to the iPhone.
5. The other problem still contains more.

Best Regards,
Weis./W. Family

When i open a product page it states product able to be shipped to Australia, when i place item in cart then go to checkout, via a number of intermediate pages, the checkout page description states item cannot be shipped to Australia (IE contradicts product page).
I have complained about this a few times over the last couple of months, but this frustrating problem still exists. see photos

I suggest you do not sell goods from third party sellers that don't share your shipping destinations, I acknowledge that this may hurt your bottom line but how much do you value your customer satisfaction?, as, in my case, it is being damaged.

I tried to add two images of the problem, one of the product page and one of the checkout page, it appears to me that i can only load one photo, a major shortcoming of you complaint process.
If you need to see both images send me an email.

On 05-15-2019 I received notice that I had won a $100.00 prize from Amazon. I ordered a watch & paid $ 6.99 shipping. I received the watch in 2 days & that was all fine & good. On 05-20-2019 My checking acct. was debited $98.54 dye to the fact that the shpping company said I did not cancel my new contract in 30 days with them, & they billed the full value of the watch. This watch is worth maybe $ 30.00 only.
This shipping company was Secure Luxury Shopper, or the company that debited my checking acct. was Watch My Skin. com phone# 855-628-7517. They said this continued billing was in the fine print for their contract. I told them this was not so, & I was going to contact Amazon about this & also Tom Miller, the Attorney General of Iowa about this, since I never signed up to continue on a contract basis with them. I think this is fraud, & I think Amazon should put a stop to this Give away, since I personally will never enter one of your contests again.

After telling them this, they still assured me that they could not issue me a refund, with about 20 different discounts offered to get me to stay with them. I told them no. 10 minutes later they emailed me & said my full amount had been refunded to my debit card. under Refunded order notification # 794723. I am still not happy about this since I feel they are using Amazon's good name to defraud people. I wonder how many people they have pulled this on. Please advise with an email back about this. I can tell you in a few days if this refund actually did happen. Thank you. Steve Golay

Hopefully we can resolve this once and for all.
On 5/6/19, I ordered a Hunter Ceiling Fan with a light and a remote from Amazon. The wrong fan was shipped to me from Southeast Shipments. I got in touch with Amazon and they forwarded my claim to Southeast Shipments. Southeast insisted that the correct item was sent to me. IT WAS NOT!
But, let’s move past this fact. I was charged $209.32 on my Amazon Prime Credit Card. The fan that Southeast Shipments sent me (order #113-762-120-53448244) was delivered to me in a brown Lowe’s Store box. There was a plastic pouch attached to the side of this box that was torn open and contained No Paper Work and No Pre-paid Return Shipping Label as Southeast continuously claims.
But, inside the Lowe’s box was another Lowe’s box with a sales slip saying the item was sold to someone or some company called Gulf Coast Mercantile for $128.39. A huge difference from the $209.38 I was being charge. You think maybe because the item that was sent was the WRONG FAN???
The alleged return shipping label was supposedly to be addressed and shipped to a North Wilkesboro, NC address. After multiple back and forth conversations with Southeast through Amazon by email or phone via The Amazon Customer Service Line, Southeast Shipments sent me a Return Shipping Label by email. This label was Not a Pre-Paid Label and the address was to a location in Sarasota, FL.
On 5/20/19 I sent the fan back to Southeast Shipments using the shipping label that was emailed to me. I sent the fan by FedEx and the tracking number was #787369160445 and it cost me $55.68. I emailed this tracking number to Southeast, but did not get a reply from them.
On 5/22/19, I called Amazon’s Customer Service number AGAIN and relayed all this information to your representative, Stephan including the FedEx tracking number. The only thing he relayed to Southeast Shipments at that time was that I wanted the return shipping cost $55.68 added to the refund $209.38 for the fan. The response from Southeast was again to use the Pre-Paid shipping label attached to the package. NOT??? This was a waste of time.
On 5/23/19 I received an Email from FedEx that my package was delivered to Southeast Shipments.

I have ordered many things from Amazon in the past without any problems. This has been a nightmare. When I order from Amazon, I expected that Amazon would be responsible for any problems. Instead I have had to deal with whomever Amazon subcontracted the transaction to, whether it is Southeast Shipments, Lowe’s, or Gulf Coast Mercantile (whoever they are).
So what I want is simple.
1. Verification from Southeast Shipments that the Ceiling Fan is in their possession.
2. Confirmation that the Reimbursement for the $209.38 is being applied to my Amazon Prime Credit Card.
3. Reimbursement for the $55.68 cost paid to FedEx for the return shipping of the fan.
I am Thanking Amazon in advance for your prompt attention and resolution of this matter. This has not been a pleasant experience and my further patronage will depend on how Amazon resolves it.

Amazon promises Free next day or 2 day shipping with Prime Membership. What is the point in paying $13/month for Prime when they can't get the products delivered as promised? Amazon insists on using FedEX, which yet again, the driver failed to even attempt to deliver the order. This is a recurring issue with FedEX driver(s) in my area. The most recent occurrence, FedEX tracking shows REDELIVERY REQUESTED. I made no such request. The rescheduled delivery date is now Wednesday 5/29, almost a full week for delivery.........assuming the driver actually delivers the package. The prior occurrence, just a couple weeks ago.....took 3 days and seven phone calls from myself and the seller to get the package delivered.

Two orders missing from Brownstown DTW5 Sort center … and reading comments on both Facebook and elsewhere on the internet, looks like this is not at all unusual. Funny how neither Customer Service or Logistics at Amazon even have an address or phone number available for Brownstown since this info is readily available on the internet and Facebook. After the deceptive information in on-line tracking and the "lack of information" employees have, I'm done with Amazon. I am just waiting for the refund for the items that disappeared within the Brownstown facility to be posted. I had to take this option since the only other option provided was that the Logistics Manager would "try" and replace the items since third party sellers may not be willing to do this. My faith in Amazon is now at zero.

I never received a package and have been running around in circles for a few days now. Employees via chat have been extremely rude and have told me contradicting things. Tonight, someone transferred me then that someone disconnected. The last person I got sat there for 10 minutes at a time and then would message me a few times then disappear for another ten minutes. They had a very poor attitude the entire time and then started contradicting what I was previously told, telling me to ask my neighbors and that my package was definitely delivered when there was absolutely no way it was..Refunding then having the customer re-order just to go through all the same issues is not an actual resolution. That's having the customer do all the work when they already did that in the first place.

my order arrived too lateso I have cancel this order but I have don't rescive my refund ,I want my refund

I sent the following complaint to 'payments-messages@amazon.co.uk' on the 3rd of May 2019. I have not yet received a reply.
Your attention to this matter would be much appreciated.
John Revesz

Dear Officer

There has been a serious mess with the delivery of this book. I ordered the book in early March. Two weeks later I received a note that the book has been returned to the seller because it was damaged (see attachment Amazon 20 3). Consequently, I placed an order to send the book again, without being aware that I will be charged again for the price of the book. Later, I also had a computer chat with an Amazon officer, who acknowledged that some delivery problems have occurred because of Amazon's fault, and sent me a refund of £12.68 for freight cost (see correspondance at the bottom of this e-mail) . He also promised that the book will be delivered shortly. Eventually I received the book in mid-April from the Hungarian Post through DHL. I received the book only once, after a month and a half delay. Charging me twice is a total nonsense. I demand to receive back £53.54 to my bank account.

Yours truly

John Revesz

On 31/03/2019 15:19, return@amazon.co.uk wrote:
Amazon
Return Reminder
Hello John Revesz,

This is a reminder to return the item below. We’ve already processed your replacement order and are expecting to receive the original item. Please send the item back using the return label by Tue, 16 Apr to avoid the charges.

If you have already sent the item, you can disregard this message.
Print return label & instructions
View return & refund status
Send by:
Tue, 16 Apr Return method:
Self dispatch
Differential Equations and Linear Algebra..

Item subtotal: £49.99
VAT: £2.55
Postage & Packing: £1.00
Total: £53.54

Your Visa will be charged £53.54 if you don’t send the item back by Tue, 16 Apr.

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

On 5/21/ I was to receive an order from Amazon. Being a prime member I counted on 2 day delivery. At 5:31 pm the USPS carrier stated that the door was blocked and could not deliver. I was standing at the door at that time and nobody vame to the door. WEhy do I have prime membership if the USPS lies and will not deliver package. Maybe I should cancel mu membership

I had two credit cards on file with amazon come to find out they were double charging me taking money out of both cards for the same bill they told me I would receive my money in 3 to 5 days that was a lie I have an email from them saying that my refund was 67 dollars and some cents will I got 41.00 than I called them and they told me the rest of it was to be put on by Monday that was a lie just called them and had to argue with them now the rest of it is suppose to be on by 3 to 5 days again . I live on SSA and need what money I have . They did not offer to pay the 26 % my card charged me and the over limit charges . If this is the way Amazon does the older people than someone should do some thing .

Delivery today was made to the round newspaper hole, under the mailbox. Rolled up and stuffed inside. I'm surprised I even noticed it? Lately the deliveries from Amazon, and made by UPS, Fedex, Amazon(Prime), can't seem to find my front porch? Sometimes they find the front porch and they set the items directly in front of my storm door, making it impossible to open the door without knocking the packages over.
The delivery today was an aluminum start up capacitor for an a/c unit. To begin with it was packaged in a small bubble pack shipper without any other protection. So the item is severly dented, and I may have to return it. I'm not sure about the return. It may be useable? I have to investigate further.

Good Evening,

My name is Michelle K. Patterson. I am a Prime Member. On Monday, I placed an order for 30 books, in which I am the Author of; titled "Closer."
On Monday, April 29th, the Customer Service Agent informed me that I would receive the books within 2 days.
I asked the agent to please confirm the information for sure, because I saw an email that confirmed 5 days or more. The Customer Agent assured me that he made the necessary correction and update, and as a prime member I would definitely have them by May 2nd. I confirmed a third time, "Despite the quantity of (30) books, will it still arrive before Saturday for a special event-book signing?" He responded, "Yes".

Today, I contacted your Customer Service line, because the books still hadn't arrived. I received very rude and poor service, the young lady (Rashik) was very unprofessional. So, I called back again, and I was fortunate to speak with an agent who genuinely showed concern about my inquiry. I am thankful for that. I was informed that there wasn't anything that they could do to adjust the order. In fact, they would not transfer me to a supervisor. She initially said she was a Supervisor, than revoked her comment. Then, I was placed on hold.

Here's the situation: I have a deadline and my first book signing on Saturday, May 05, 2019. Is there anything your someone can do to help me? I realize that occasionally, the wrong information is given to customers. Unfortunately, that doesn't help with my situation/ or the inconvenience I've been caused. Is there anything that can be done? I'm attaching my phone number as well: 872-214-3455

Thank You,
Michelle K. Patterson

My order no113-299 1813-9692260 When it arrived I had no invoice and only one of the two things I ordered was in a UPS box that seemed to have been re taped. This is not what I expected. My phone is 214-277-9062 please help.

getting very tired of ordering somthing from and finding out after the fact it is coming from china. which takes 6 weeks to arrive unacceptable there should be something on you sit that says where order is being mail from. before you order. tired of ordering and finding out it is coming from china. I can,t always wait 6 weeks for something very poor

WHAT IS YOUR COUSTER CAIIR NUMBER I CANT REACH YOUR ALL NO IS NOT REACH