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Write for Us Amazon Complaints Continued... (Page 14)
1164+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
My last 2 orders I found in the middle of my driveway.the driver wrote that he handed the package directly to me..LIAR..if the package was stone ,the company would say I'm a liar,they also don't have to take a pic if they meet the customer
I was supposed to get a order on Thursday April 26, 2019. When I bought the item on April 25, 2019 it said if I bought it in the next 7 plus hours it would be delivered the next day. When I checked on the order it said it was out for delivery. The map showed that the order was 6 blocks form my house. The next time I checked it was back at Amazon's delivery services center. Then I get this message: (
Now expected April 26 - May 1
We're sorry your package is late
We're working to get your package back on track, and we'll let you know when your package is out for delivery.
Please come back Thursday if you still don't have it and we'll help you out.
Was expected Thursday, April 25)
This has been the second time in the last 6 months that this has happened and I pay for Amazon prime.
I am really starting to think I should just pay a little extra money and buy my stuff from Walmart, Menards, Home Depot, Kohls, Target ect.
I was disconnected twice when I called your Customer Service Line. The purpose of my call was to speak to a manger regarding the poor customer service I received regarding an order I placed on 4/23 for brake pads and rotors. This item was advertised as being the last one left and stated "Hurry UP and order", which I did. My account was charged the full amount of the order. Then I received an email saying we will let you know when we have a shipping date, I waited two days, still no shipping date, I called to see if you could either express deliver the order or cancel. I was told you could do neither and that I had to wait until next Friday to receive the package. This is no use to me. I have someone to do the breaks this weekend. I spoke with supervisor to cancel the order (my second request) she told me no, she could not cancel. I explained to her you took my cash knowing the item was not in stock. And, I am now not able to cancel and buy elsewhere!! Had I known the item was not in stock, I would not have placed the order. Your website, misrepresented this item as being in stock and it wasn't. I would appreciate a phone call tomorrow to rectify this issue.
Sincerely,
Maureen Walsh 857-499-6024
Purchased a $199.00 Automotive powered buffer kit.
Product arrived at USPS and rejected due to a liquid chemical spill covering the shipping boxes.
I am out $199.00 and Amazon stated that 3-5 days before any action would be provided.
Understand I spent time working with 3 different CS who provided no corrective action. Emails and pictures issued to cs-reply@amazon.com.
Amazon response and support from
A Customet Support was not acceptable by my standards.
I'm a Prime member. I attempted to watch the movie "A Father's Nightmare" today, 25 April 2019. I only wanted to RENT the movie, NOT buy the movie. The rental price is $3.99. I pressed the RENT block. The following screen which displayed BUY the movie. I did not want to buy the movie. The movie barely started - less than few seconds. I cannot cancel this order because I went past the time "allowed" to cancel. You are telling me that I have to pay $3.99 for a movie I did not watch. I don't think that a FEW seconds of nothing costs $3.99.
I enjoy the convenience of Amazon, but sometimes you appear a little SHADY!
Refund my $3.99 or I will cancel my 12 year Amazon subscription! I enjoy the lower purchase price on some items, but I find many items cheaper at/or online from the actual seller.
Not that you care, but you may well be losing a VERY GOOD CUSTOMER
On 4/25/19 we were walking our dog in a residential area where there are no sidewalks an amazon driver we went speeding by narrowly missing my wife an me. When I yelled slow down the driver, who was not looking at the road but was reading her rabbit (GPS), stopped and said she was tired of being harassed by the people in the neighborhood. She claimed she was calling the police. I told her to call them I would love to explain to them how she wasn't looking at the road was going quite fast and almost hit me. She said he dispatcher was on the phone with the police and she had to côntinue her rout. I called the police. She lied. Incident took place in Fairview Park Oh on Rockport ave zip 44126 incident happened at about 11:30 am chevrolet express van license OH #PJY2869 amazon inpac number 36. Very poor an dangerous agent to have for amazon.
I ordered a laptop on Amazon on Monday April 22, 2019. I chose 2 day shipping. I got order conformation shortly after with a Wednesday April 24, 2019 arrival. Everything went downhill from there. The order # 112-9537250-1038622. I waited all day for the shipping conformation. I emailed first and was told in that email that you had a manual review process to ensure the card was the right card to charge the payment. This was to take 12 hours. I also called customer service and they said they would escalate the order but I still had no ship conformation after the 12 hours. I emailed again and was told that it takes 1-2 business days to process this review. The order was still not processed at that time. I have called customer service on at least 7 times and no resolution. Each time I was to l d it would take a few hours. And I have waited and waited after each call and it was 8 hours one time 12 hours one time constantly waiting with no resolution The l last time was 5:55 this morning and was told that should be resolved and given ship conformation within 3 hours. That is fast approaching and I have my doubts that it will happen. I told the rep that if the order was not finalized I will be canceling. So there it is . At 9am central time this is what I will do. This has been that's worse experience I have ever had and I may never o order from Amazon again.
you lost my business due to closing my account twice in a month and making me talk too people whom can barley talk English, I think you better have a manager contact me, and if I want to buy something i'll buy it, I really don't like being solicited when there is a problem "the balls in your court"
I will sign in on any computer as long as the e-mail and password are correct! get it
gary 303-973-7704
Regarding order # 112-3002841-4443464:
Badoit water case.
Estimated delivery was, you said: 4/15/19 to 4/18/19.
On 4/21/19, I inquired online. Your pro-forma apology declared, "Sorry, your delivery is delayed. It is now due 4/22/19."
On 4/23/19 the message still read, "Sorry...."
Today, the message read, "Sorry, it will come today."
I did not.
What the hell is going on?
I want an explanation and a FIRM date.
-NRK
4/24/19
My credit card has been charged for US Dollar 14.95 on 29.01.2019 against Audible US without my consent and without using any of the content of Audible US after expiry of the Trial period.
Ordered a glass jar which contained a product called yeast plus made by Twin Labs. Package arrived today and the glass jar was smashed and broken into pieces with contents spilled all over the inside of package. I ordered this through Amazon and would like to have the order refilled by Amazon.
I AM ABSOLUTELY LIVID! I HAD ACCIDENTALLY HIT THE WRONG SHIPPING BUTTON A MONTH AGO AND WAS ENROLLED IN AMAZON PRIME. I IMMEDIATELY PUT IN TO CANCEL IT AT THE END OF MY ORDER. IT EXPIRED TODAY, 4-20-19. I HAPPENED TO NOTICE THAT YOU GIVE PEOPLE WITH AN EBT CARD OR MEDICAID A 50% DISCOUNT OFF PRIME!!!!!!!!!!! WHO THE HELL DO YOU THINK PAYS FOR "THOSE" PEOPLE TO HAVE THEIR "FREE" FOOD CARDS AND MOSTLY "FREE" HEALTHCARE?????? THE TAX PAYERS DO, AS YOU WELL KNOW!!! I WOULD HAVE TO PAY $155.88 A YEAR WHILE "THESE PEOPLE," MOST OF THEM HAVE MORE MONEY AND "THINGS" THAN I DO, GET A HUGE DISCOUNT. AS SOON AS I RECEIVE MY LAST ITEM I ORDERED TOMORROW, AND AS SOON AS I PAY OFF YOUR BILL, I WILL CANCEL MY ACCOUNT. I KNOW YOU AND BEZOS COULD CARE LESS. AND ACTUALLY, YOU'RE NOT AS CHEAP AS PEOPLE THINK. I HAVE ORDERED MANY BOOKS, DVD'S, ETC. FROM BARNES AND NOBLE AT A MUCH CHEAPER PRICE THAN YOURS. AND ALL MEMBERS ALWAYS GET FREE SHIPPING!! YOUR COMPANY AND YOUR BIG BOSS ARE DISGUSTING. I REALLY ENJOY LISTENING TO ALL THE EMPLOYEES AT WHOLE FOODS THAT DESPISE YOUR COMPANY, BUT UNFORTUNATELY NEED THEIR JOB UNTIL SOMETHING "BETTER" COMES ALONG FOR THEM. I WILL BE VERY INTERESTED TO SEE IF ANYONE RESPONDS TO MY COMPLAINT. BY THE WAY, I LIVE IN CALIFORNIA AND IN THIS STATE "FREEBIES" IS CALLED MED-ICAL. THE REST OF THE UNITED STATES IT IS CALLED MEDICAID. I WORKED IN THE HEALTHCARE INDUSTRY ALL MY LIFE AND I WOULD SEE THESE OH-SO-POOR PEOPLE COME IN WITH THEIR MEDICAL CARD FOR THEIR RX'S, WHILE WEARING "REAL" DIAMOND JEWELRY AND THEN GO OUT TO DRIVE AWAY IN THEIR LINCOLN'S AND CADDIES. AND THAT WAS 35 YEARS AGO. IT IS SO MUCH WORSE NOW. I AM SICK OF PAYING FOR EVERYONE ELSE, AND I WILL NOT SUPPORT YOUR COMPANY OR ANY OTHER THAT TAKES ADVANTAGE OF HARD WORKING, TAXPAYING CITIZENS. AND BY THE WAY, "LEGAL CITIZENS'!!!!!!!!!!!!!!
Ordered Twin Labs Yeast Plus several days ago. Package arrived today in a large padded mailing envelope with bubble wrap around inside glass container. The glass container was smashed with broken glass everywhere and the contents were spilled out and unusable due to contamination of glass pieces, etc.
Came home after work today to an Amazon van on my street - not unusual - what was unusual and inexcusable was the driver who exited the van leaving the door wide open and "music" with filty language blasting as he sauntered up to my neighbor's house to deliver a package. We have small children near - not to mention the offense to anyone else. Not a good representation for Amazon, to say the least. If this guy doesn't know, train him, if he does and doesn't care, then relieve him and get someone who makes you look good. What I witnessed today...shoddy.
Teresa
My son 15 used a MasterCard gift card in Dec.2018 . He bought something spend the whole amount of money. Cool everything is fine at this point. Then in April 2019 he bought 2- $ 100.00 Amazon cards with his first paycheck put the money on his account (865 216-8983).
Adam Anthony Moffett. . Which if his account needed to be verified it should have not taken his 2 new amazon cards on it. Right makes sense to me. Now he has 2- $100 Amazon cards on an account which needs to be verified for some dumb reason with a gift card he used 3 months ago.WHO KEEPS GIFT CARDS AFTER YOU USE THEM.
So now I’ve call 3 times talk to countless people since we can’t verify the original gift card (MasterCard) number there’s nothing they can do . There has to be something. This is wrong. I will never buy another amazon gift card again. This is just stealing.. need help
I made an online order on 18th of April 2019 and selected same day delivery option. I didn’t receive anything until midnight and I called customer service number. I talked with a lady and she mentioned me to golf on 10-15 minutes on call to direct me the relevent personel but I listened Classic music for 1 hour. I called that lady again and she told me to call my bank for approving the purchase. No one from Amazon informed me about this in advance. I called my bank and they told me that there is no problem from their side. I called again Amazon customer service and this time talked with a man. He told me to send a fax to verify my credit card. Shortly I would by a BlackBerry for my wife as a surprise gift with same day delivery option but couldn’t manage this because of the unnecessary procedures of personel of a world famous company Amazon. I was hold on and talked with cell phone at midnight for at least two hours and now I am wondering my cellphone bill. As result I quitted my purchase from Amazon and I will never try again. I will tell my awful experience to all my friends. I am living in USA and have valid credit card but couldn’t manage to buy a phone from Amazon. I advise you to check the procedures and quality and customer service of the company. As I mentioned I will never buy anything from Amazon anymore.
I ordered two items. I needed the items on April the 19th, that is why I ordered these to be delivered specifically on this date. Now your system is showing a week out on one and a day out on the other which upsets me.
I signed up on one of the surveys addressed from Amazon thinking that you are a reputable company and no harm would happen. The survey was from Natures Cure CBD's. I know there was some fine print that I neglected to read but here is the story.
They have charged me $95.10 5 times in less than 30 days. That is $475.00
3/21 $95.10
3/22 $95.10
4/7 $95.10
4/8 $95.10
4/10 $95.10
They are to send 1 bottle a month per their small print and yet here I have been hit five times in less than 3 weeks. I received the initial order that I paid only the shipping on and 1 more box that I have sent back to them, and I do have a tracking number. They say I have received the product, but that is not true. What recourse do I have?
These people are scammers and yet you allow them to run on your platform. I have been able to get two charges refunded but granted, it is not back in my account yet. I would ask for your help in resolving this. I know that I am not the only person this is happening to but by you letting them continue using your name I feel that you are condoning this. I want to trust Amazon but at this time I would need some form of resolution to this problem.
I can be reached by email at smobley@web-access.net or by phone at 325-348-3771. I hope that I do not just get a canned response. I like shopping with you but I will stop just for my own security.
Thank you for your help,
Shirley
I have a gift card given me by th foundation where I am employed. I seriously doubt it is invalid which is what your redemption site is telling me.
The number on my card its ASYT QKDSSH R6CHE. Between that message and the Capcha rejections, something is wrong with your site. Please tell me how to get this card onto my account.
Barbara Golding
bgolding@roadrunner.com
Trying to get my money refund on two birthday presents for my son
GREAT MEN OF MUSIC TCHAIKOVSKY and WAGNER. Major scratch on Tchaikovsky Piano Concerto, Record A Side B. Wagner biography look like somebody stepped on it. Wish for money back since it was a gift and it was damaged. Fuck your refunds, I'm not wasting my money on sending a damaged item but because the same problem will happen to the seller again. Trying to save them the pain.
GREAT MEN OF MUSIC - HAYDN - Some white goop or glue on one of the records. Heavy skips when played. Want my money returned.
Son already played it since it was part of his birthday present. Again stow your return policy, I'm not paying to have it sent back.
On my kindle page. There are three copies of the book SIBELIUS near top of the page. There are three copies, when there should have been one. This was due to some computer problem. Can you're idiot employees figure this out? Wish for a $43 refund on this.
I'm not beating around the bush on your refund policy. Refund my money or you will be losing a great long time costumer.
Mr. Christensen
I received a package yesterday from my mother in-law and it looks like the driver just threw the box into my bushes instead of putting the package by my door like he/she should have. the box was tore up and you could see inside of the package. I do not appreciate this and would have been extremely upset if it would have been something less durable being delivered!!
You may be big but you are loosing money with your stupid web site. I tried for 2 days to place an order. Even calling customer service your temp password does not work
I will never buy amazon.
Whenever I receive a package , the delivery driver NEVER rings the doorbell! This is very frustrating when I am home and we live in a community where there is a lot of theft. It takes one second to knock on the door or ring the doorbell.
Order #405-1644791-8490703
Placed on Monday, April 8, 2019
F2+GSM Fixed Wireless Phone by for Brighter Life (Grey)
Electronics
Sold by: Staunch
Fulfilled by Amazon
Rs.2,099.00
Item Subtotal: Rs.2,099.00
Shipping & Handling: Rs.0.00
Order Total: Rs.2,099.00
Payment Pending: Rs.2,099.00
This is the order details which was placed by us. The phone is not ok because the calls are not clear. When it is on the speaker then only we are able to communicate else the person on the other side is not able to hear.
I was supposed to receive my order today by 8 PM. It is now changed from a 2 day shipping to a 4 to 5 days shipping. I am not happy about this. Please do not offer me any apologies as I will not accept it. What I will accept is my item here in the 2 day shipping time frame!!!!
I currently have music being distributed on your website that needs to be taken down. I have repeatedly tried to call and get this taken care of with no success. Please give me the necessary instructions to have all music removed under my name. The company that process the order for this current distribution has closed with no intention of giving me access to the money made through the company, and will honor my request and remove music currently connect to their company I am upset that every time someone buys music off line the money goes to them. Please help in taking all this music down. Thank you
Please Help!!!
Natricia Bibbs
205-201-9082
I am an Officer at a Terrabeachside Condominiums at 6000 Collins on Miami Beach, Fl. We often have independent drivers gaining access without Securitys' permission. They wait outside the gate for someone to exit instead of using the call box to alert security. Once inside they leave the packages everywhere and anywhere. They often don't speak English and it is very hard to instruct them on the proper procedure. We would greatly appreciate it if there could be an instruction given to these drivers to dial 999 on the call box and once they are buzzed in to take all packages to the security office. Any help would be greatly appreciated. Thank you.
I am 72 year old male and live in the Four Seasons retirement community in Fort Mill SC. Today, April 10 at approximately 4:50 pm my wife and I was crossing a street in our community at a cross walk. Your service vehicle approached us from behind, ran thru a stop sign on Jade Street and came within a foot of running over us. The driver, a female driver was looking at her cell phone at the time and never saw us. When I yelled to get her attention she made no attempt to avoid us, continued on her course and thought the incident was funny. I only wish I could of caught up with her.
My husband bought me a house cleaning for my birthday. We were told the cleaning company would call the day before, they did not. When we called Amazon whom we purchased the house cleaning from they said to contact the company directly, we tried several times no response. We called back to Amazon they tried but didn't get a hold of the cleaning company, but told us they would be at our house between 11am-2pm, not to worry. 11:30 came I called Amazon again put my name on list for an Amazon team member to call. She called I asked if this company was coming or if I was wasting time waiting for them, she put me on hold. When she came back she said she just got off the phone with them and they should be at my house next. I believed her. I was wrong, she lied.( At the same time my husband was at work on the phone with another team member who told him they have been unable to get a hold of cleaning company.) I waited till 2pm thinking that the team member had talked to the company. Wasted a great day waiting on somebody that never showed and bold faced lied to by an Amazon team member, bad day in my book. Then out of curiosity I looked up the cleaning company that Amazon was selling sevice from, they are not a cleaning company in this state but in California. We live in New Orleans,LA. This morning I get up trying to forget my bad day and can't because Amazon has charged me $277.48 for a cleaning service I never received. as far as I'm concerned I will never buy another thing from Amazon they can't be trusted when team members lie, they are representing Amazon and Amazon can't be trusted.
3 out of 4 Amazon Prime packages have been delivered to the same wrong address 3 miles away. Called Amazon and they are appear to be unwilling to contact the contract company that delivers in the Atlanta neighborhood. The folks who received the package stopped the Prime truck and told them the package was delved to the wrong location. The driver told them to just toss the package in the garbage.
Amazon's attitude and unwillingness to resolve delivery problems is just unbelievable. Will shop elsewhere
paid extra money for 2 day shipping. still havent received item in almost 4 days now. what fucking gives? why did i have to pay extra money for faster shipping that didnt happen? makes sense right? waste my time and money. thank you
my account was hacked on April 2,2019 and purchases were made with my debit card . sent to 8550 nw 70th street apt 12284 Miami ,fl. 33166 -6216 and signed for by Sandro camarga and nothing has been done .no reimbursement no investigation nothing why not block all shipment to this address if you know they are hacking accounts . now I am responsible for clearing up my own over drafted account no longer will I use amazon you are UNSAFE
my account was hacked and merchandise was bought and shipped to 8550 nw 70th street apt 12284 Miami fl.33166 -6216 my money never returned even sighed by SANDRO CAMARGA . no money returned no investigation not even an I'm sorry James nothing . cant you block all shipments to this address or something at least pretend you care. now a Disney back pack for 66 dollars was purchased in my name . I was lucky to cancel it in time by same people and nothing done .big surprise . I no longer feel safe purchasing from amazon and no longer will you get my buisenees
The staff isn’t very knowledgeable, they are condescending and incompetent. I thought a billing issue had been resolved and it hadn’t now I’m getting stuck with another late fee.
I ordered two canisters of Country Times lemonade at a terrific price of $6.99 per canister. I then saw that the price went up to $11.99 right after Amazon took the money out of my bank account to pay for the item. Weeks later, I learned that they had never sent the items to UPS, and now, rather than allow me to receive the items, they insist upon refunding me the $6.99 per canister. At Amazon, if the deal looks too good to be true, it probably is. My order number is 1Z6A34Y60387905867.
Made an order from ABA STORE on November 26, 2018. Order number 112-0471407-5179438. The date of delivery kept changing and finally in February I contacted the seller and asked them to get items to me right away or refund. They said they would refund me. Also said that the items I ordered were in transit and I could keep them when they arrived as a gift. It is now April and I never received the refund or the items. When I look at my order, it says I have been refunded. I have checked with my bank and this never happened. I used my bank debit card to purchase. So refund should have showed up in my bank account. Feel like this company should no longer be able to sell through Amazon, as I have noticed that there have been several other complaints of items not arriving.
Amazon closed my account on March 28th for excessive refund and return requests. Unaware that my account was closed. I loaded two $100 dollar gift cards that I purchased from Safeway on March 29th and April 2nd. I learned my account had been closed when Amazon would not allow me to make a purchase. I asked Amazon to please reimburse me $200 for the gift cards. Amazon is refusing to reimburse me for the cards.
The lady who delivered this package to me a few minutes ago
1. She was talking on her phone the whole time she was in my office
2. She smelled badly
3. She was not paying attention and almost broke a glass candy dish on the table after she was instructed to leave the package on the chair.
4. She was not paying attention to her job, she was talking on the phone (I could hear both sides of the conversation, I should not have to deal with this at work) (She was telling a man when she would be home.) I really don't want to know about the personal lives of our delivery persons. This is a professional legal office with clients. I request to never have this deliver person in my office again. Thank you.
Package No. C-41.2H
Cycle 1
TBA008284711000
DSD3 CYCLE 1
Package addressed to Sibet Alspaugh delivered on April 5, 2019 at approximately 11:53 a.m.
On March 18 I ordered a transmission
TRANSFER CASE 4.0L 6 CYL 1GRFE ENGINE MANUAL FITS 05-15 TACOMA 124127 from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316. No one from your company bothered to call me or write me about the matter, but I believe that having sent it back within 2 days of my receiving it and checking it out should fall within the guidelines for a return... especially since it stated that I had till the 8th of April to return the item. So I am appealing the case on the basis of having been provided inaccurate or misleading information.
Sincerely, Reginald Jones
I have an issue, more than a complaint-and it is your issue too, as a company of either just today, or today and further on. I want to be sure that my message is passed on to relevant parties, shaping the corporation. It is very important. The censoring of vaccine-related material needs to stop-and it really looks bad, when stood next to those things that Amazon does sell and leave up. Our family has been devastated by industry science, incentivized doctors, politicians, and others-and lies both by omission and those more direct and aggressive. Millions are injured by vaccines every single year, and people can handle the kind of information that allows them to make a decision for themselves-not for corporations that cannot exist without them. Until you have looked into a crib at your baby, whose brain is swelling and who is dying inside quite literally, don't censor what people need to know and posses, for themselves, please. This is real.
On March 18 I ordered a transmission from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316
The first week of March, 2019...I left Gillette a negative review based upon their Anti-Male commercial. My review ranking, at that time, was around 9,000. Within one week the review was removed and my review ranking shot to 61,542,907. I called their Customer Service Team and their Dispute Resolutions Team and they both sent questions and forms to the only people that could help me...the Communities Team. After hearing NOTHING from them I called both the Customer Service Team and the Dispute Resolutions Team and both said they felt like they were being ignored by the Communities Team. Four weeks passed and I FINALLY got in touch with the Communities Team and all they have done is copy and paste things to me that relate to none of my concerns or questions, demand info from me that relates to nothing that is happening and threaten to shut down this investigation if their demands are not met. Here is one demand. What is the URL of the page you are having problems with. I've mentioned over and over and over that the URL is my profile page. I've given them my profile name and everything and yet they demand from me something I've already told them...and threaten to shut everything down if I don't tell them. Ugh... Did I also mention that in week 3 I found, on Amazon, a forum that the Communities Team runs. I tried to ask them a question on there but when I pushed the "create thread" button my question was immediately marked as spam. So, anyway, this is week 5 of everything. In retaliation for me complaining and with more helpful votes, my review ranking was dropped 400,000 to 61,973,473.
After all of this I am left with no other conclusion than Amazon is actively punishing me for not having the correct political opinion. They are not to be trusted anymore.
DELIVERY SERVICES
WE ARE MAKING A DECISION TO STOP USING AMAZON!!
We are having all kinds of unmarked cars delivering to our house. Some of the persons delivering look pretty sketchy and speak little English. There is not a Lockbox facility within 20 miles of our home. Everyone in our town is complaining about the same thing. We probably spend $5000. a year at Amazon but that is going to change. It’s so convenient when youre homebound but that will change.
installer never showed up had to call to find out why told that he had an emergency told that I would be rescheduled five days later told there was no way it could be sooner the individual that was on the phone was very rude and when I asked for more information she hung up the phone
I cancelled appointments in order to meet with the installer
what's important here is there was no phone call letting me no what was going on and when I get that phone call I was told so sorry and she hung up!!!!this company appears to hide behind there phone system and when finally reached they offer no help and are very rude at that
THANKS
Long time PRIME CUSTOMER
Order #111-5418086-3298662
GOT A NOTE SAYING IT WAS DELIVERED ON 2 APRIL
NEVER RECEIVED IT
I checked with Amazon, it was signed by a person named VOLLMOUTH, who does not reside at my address 41 Morning Glory Lane Edison NJ 08820. It must have been delivered at the WRONG ADDRESS, I do not even know WHO this person is. I was at my home ALL DAY YESTERDAY. I am very disappointed with the service, and will never again order anything from AMAZON
Satish Shenoy
41 Morning Glory Lane
Edison NJ 08820
908 755 1776
Prior to December 2018 when I ordered something from amazon the item shipped within 24 hours.It seems now when I order something it takes several days before it ships or is held up several days in one place.Example Chicago.I don't have prime and never will. Is this a way your company is trying to get customers too sign up for prime? If this keeps happening I promise I will no longer do business with you.I'll focus on Walmart.com homedepot.com bestbuy.com kohls.com dicks sporting goods.com rockauto.com and so on.I really like wallmarts set up too pick up items same day their in store package p/u vending machine is reall cool. I just wanted to let you know how disappointed I am about amazon right now.
A delivery was made to my neighbor across the street from my house and the driver deliberately drove onto my property and put large ruts in the lawn. The delivery was made to 19155 S. Saint Lawrence Avenue, Glenwood, IL 60425 to Reginald Bernard Staggers, on Tuesday around 11:50. There were several numbers on the package which are B-45.3B, Cycle 1, TBA994752494000, spnch2 7ms7. She knew what she was doing when she did it. My husband was outside and saw what she did. He yelled but she continued on. She also left the package at the front door instead of putting it at the back - out of view, which is really not my concern but the ruts in my lawn are.
Last November, I made several calls for a "fix" to Fitbit customer service regarding my very dark, almost unreadable screen, as well as my inability to "sync" with my computers. After several "walk-through" tries there was no solution to the problems. So, in early December I returned the Surge Fitbit, by registered mail, along with two additional cables I ordered at the same time. The cables were received on December 16th and I was credited on my AMEX account with approximately $7.00. However, I have yet to see a credit for the almost $240. Surge Fitbit. I have, via e-mail and phone, communicated/corresponded back and forth with Amazon but I'm still unclear why there is this confusion.
I am in Washington, DC now where I serve as a consultant on the Scientific Review Panel for the NIH (National Institute of Health) as well as the CDC. I will not be home (in the Seattle area) to access my registered mail documents or a copy of the mailing label I used to return the items until next week. Please advise. Thank you.
Mark Thoman
Mark Thoman, M.D., FAAP, FACMT
FAA: Sr. Aviation Medical Examiner
Member: Scientific Review Panel, NIH, National Library of Medicine
Bethesda, MD 20892
paro1795@aol.com
the delivery service provided by dynamex delivery in victoria b.c. canada is the worst company i have ever dealt with . the packages are never on the day posted . there is no local phone number to call, no where to pick up the packages if i could not sit and wait for days because always late. no missed delivery notice out on door, no must be picked up somewhere by a certain date, nothing. one attempt and package sent back . I am retired and was home all day sunday and they never buzzed in at the entrance my name is on the directory as well a slip was placed with my cell number and no calls. just something on the delivery page of your site which said deliverable. i find dealing with such shoddy delivery people as dynammex is not worth the hassle of shopping on Amazon. you can look on Reddit or any other social site and see the scathing reviews dynamex receives. why no zero star option . if this is not straightened out and i ever buy anything on amazon again i will see who the prospective delivery company is and if it is dynamex i will cancel the order immediately . no issues with FedEx just the low rent mismanaged dynamex .Randy Huget 207 3255 Glasgow Ave victoria b.c. v8x4s4 250 857 1778
Around mid year 2018, I contacted Amazon with an issue that I received an order confirmation that I didn't order. Shortly afterwards, I received a cancelled order request. A few weeks later, I placed an order an notice someone else's shipping information in my checkout box. The next day I could no longer access my account as someone's else's email address was prefilled and a message stating that "this e-mail address is not recognized appeared" After weeks of complaining, the issue was resolved and I had again had access.to my account but still noticed that another person who I wasn't familiar was listed as a shipping option on the checkbox. I continued to order and monitor my account and charge card without any issues.
In March 2019, I attempted to access my account again to order a product and the login email address was prefilled again with someone's else's email address and would not allow me to login stating that my e-mail address was not recognized. As concerned as I am with the continued issue, I'm more concerned with what I interpret as a lack of security and the difficulty of reaching out for customer assistance with the company. I reviewed various screens on the company's website and didn't ever see a customer support telephone number or chat line to discuss this matter. Similar to the last issue, I had to type in Amazon Complaints before I could get either a phone number or pace to voice my issue. My email address that is no longer listed in your file is ml79poole@comcast.net.
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