American Airlines Complaints Continued... (Page 3)

68 years old and handicap so I fly first class to be close to bathroom not walk far and pick my seat. fl from Dallas delayed, put on another airline to make connecting, delayed again. first flight not isle seat next flight 5 hours not first class row 30! can barley walk and then no food or drinks and no luggage for 24 hours bought ticket in April to assure seats very disappointed with your service and expect more then just the difference in price. Was so confusing and hard on me.hopefully you can do something to make up for this nitemare before I write a review and take this to social media. have never had such a bad experience flying first class on any airlines, the only good thing was you put me on Alaska Air and they were nice and not as rude as your people at the service counter that told me to go stand in a long line and reroute my self or call American when I am rushing to make a connecting flight. living in Alaska you cant always get a ride in the middle of the night when you screwed up my plans. CelesteLane Grimm 907-982-1293

someone opened my suitcase and took 2 brand new bracelets left the tags but took 2 of them. very upsetting to say the least the flight was to Ca on july6th the rest of the flight was great but it will be a long time before i consider you again.

12 JULY2018 BOARDIED :AA1612 AT 14:30 TO DFW . DUE TO WEATHER REFUEL IN KANAS CITY,WE ARRIED AT DFW 19:30 HRS.(5) HRS LATER AND DUE TO BEING DISABLED AND NEED A WHEEL CHAIR TO GET TO MY CONNECTOR . I WAS LEFT AT THE PLAIN RAMP FOR OVER (15) MIN. WAITING ON SOME ONE TO TAKE ME FROM GATE C-21 TO D-40. DUE TO THE LIKE IN JUDEMENT I MISS THE 20:00 FLT. TO RNO AND WAS SENT BACK TO GATE C-21 FOR STAND BUY TO AA1027 THAT LANDED IN RNO AT (1) AM (3) AM EST 13 JULY .DUE TO AMERICAN AIRLINE SHUFFLING ME BACK AN FORT MY BLOOD PRESSURE BECANE UNSTABLE AND I WAS NOT ABLE TO ACCOMPLISH MY WORK ON THIS TRIP. ON 18 JULY 2018 FLT. AA6013 TO LAX AA2354 AGAIN I WAS SHUFFLE BY WHEEL CHAIR WAITING .ONCE IN DFW I WAS TAKEN BY CHAIR FROM GATE A28 TO D38 BY MOTER CHAIR AND REACH D-38 WITH IN (12) MINS.FLT.AA2426 TO GSP WAS DELAYED BY (35) MINS. BECOUSE OF NO FLIGHT CREW ,ON ARRIVAL T GSP MY WALKER WAS LEFT SOME WARE AT DFW I WAS TAKEN BY WHEEL CHIR TO MY WAITING AUTO AND CURRENTLY I HAVE NO WALKER. AS A DISABLED AMERICAN VETERANS I'm PROUD OF THE NAME ANERICAN BUT YOUR AIRLINE HAS TARNISHED THE NAME WE VETERANS FOUGH TO UP HOLD

I already submit a complaint my flight was on July 3,2018 I need a Supervisor to give me a call ASAP 803-387-5722. My flight number was 1489 my daughter and myself. Thanks can't wait to hear from you.

recenly we had a short vacation with our son in NY . DELTA AIR LINES LOST OUR LUGAGE at the end of this complaint to them sent us fifty dollers no appoligy. At SYACUSE ON OUR WAY HOME we where book on American air lines we waited 4 hrs then they informed us the plain was broken down I was insulted by a heavy set woumen sayingI was to heavy to push my husband heard her . my husband and I are on wheel chairs we get to the second plain our seats was at the very back of the plain i AM SO VERY DISAPOITED. on how we where treated so I wrote a lE mail to complain now this lady called back her name wasJENA HER EXSTENTION WAS ANY GOOD SO HERE i AM SIR i DONT WRITE VERY GOOD BUT PLEASE CONTAKE ME THANK U SORRY FOR DRAWING OUT BUT i DEEPLY HURT WE SAVED UP A LONG TIME WE ARE ELDERLY PEOPLE WITH DISABILITYS 407 852 6417.

You cancel a flight from Jax to DFW tonight ( 07/15/2018)for my fiancé who has a consulting job in Dallas. You cannot get her there in time to meet her obligations so she looses $15,000.00 dollars for the week. How do you make that up to her?. . She is stuck in Jacksonville, Florida. Delta would never do this. I think I have finally convinced her to give up on American..I'm a 3 million miller with Delta. .She was a die hard American Airlines supporter until this. . any Ideas?

On May 7, I booked a flight for my Pastor and Missionary friends from Miami to Port of Spain. It was part of our trip to Europe. We take equipment for audio, video, computers and Photo cameras along. Even when we streamline all the luggage and travel as light as possible for 3 weeks, we still have expensive equipment, which we cannot put in the luggage, but have to carry it on the plane.

They flew from POS to MIA with Caribbean and connected with Lufthansa to Germany. On the return we were able to check the luggage with Lufthansa all the way through to POS, and they continued the flight from Miami to POS with American Airlines. We were very happy with that because it is always a time issue to connect in the US.

Meanwhile, we got the news that they were not able to take their carry-on on the flight because it is a basic-economy ticket for all of them. It was never told to you to us that this is the case. We were not aware that there is such a thing as “basic economy” neither the consequences. The booking confirmation simply says “Nonstop, Coach”. As frequent flyers we know the regulations. Changing your fares doesn’t always reach to your Passengers and you cannot make them responsible to obtain the information. Even your own staff is not always on top of it. The procedure to pay additional fees und check-in the carry-ons is a very rude awakening and not considering the costly and precious load (content), especially when come after a long journey, tired and worn out.

With this said I want to tell you that in your competitive mind you forget your passengers and their needs. After all, its the customers who help you to stay in business.

Regards,

Burkhard Kraas

On June 23rd 2018 my husband and I and our daughter were on American flight #5844 from Wichita,Ks to Tampa,FL leaving at 5:00am. We arrived late in Dallas and ran to catch our connecting flight #1351 to Tampa. When we got to the gate we were told that our flight was being delayed at least an hour. Upon arriving in Tampa my husband received a message on his phone that our luggage was not on our flight would be coming on the next flight. We had a cruise ship to catch.Talking to them at the AA office by the baggage claim, we found out our luggage would be there around 2o'clock. We were told we could go ahead to the cruise ship but that it would take 4 hours for them to process our luggage and by then the ship would have left. Which was a big B.S. It was American's fault for not putting the luggage on the correct flight that had an hour delay. They also told us if we waited for our luggage they would have a driver standing by to take us to the ship. Now the driver could take us and the luggage right away but it would take 4 hours for them to just bring our luggage. American didn't want to pay the fare and they owe us that much since it wasn't our fault. We were very anxious we have missed our cruise ship before due to baggage delay with another airlines. We went and ate a quick .lunch and then went back to the baggage claim to wait for our luggage. My husband talked to the Carnival representative there and we decided to go with them since it was getting late and we had to be on the ship by 3pm. We thought if we were on Carnival shuttle they wouldn't leave us.There was another couple that had the same problem on the shuttle with us. We made it just in time we were the last ones on the ship and we had to haul all our luggage around ourselves because the porters had already quit by that time. This is not how you want to start your vacation. I think American Airlines should at least pay the $43.98 it cost for the three us to take the shuttle at the last minute. That is not how we had planned to to get to the ship. This is the second time we have had this same problem with American and not putting the luggage on the correct flight. The last time there was a whole cart left in Dallas and we had to wait two days for our luggage along with other people for American to fly it to our first port. American use to be a good airlines but I'm beginning to have my doubts. I would appreciate a refund check for the $43.98 that your mistake cost us. I look forward to hearing a response from you. Thank You! Janice Kurtz

We landed in Miami (MIA)on June 28th 2018 on flight 1089 from Bridgetown (BGI). Due to a plane needing a tow-bar in the gate where our plane needed to taxi in. The plan needing the tow-bar was blocking the path to the terminal. We were forced to set on the tarmac for over two hours, all the time being told that all connecting flights were also delayed, which was not true. Our connecting flight left and we were told that we needed to rebook our flight. Customer service was horrible, we were finally booked on a flight for the next day and forced to stay in Miami. After over an hour of arguments with your customer services reps, and supervisors who would not even give eye contact with us. We were given vouchers to stay at the Double Tree Hotel. We waited there at the airport for more than another hour for a shuttle that never arrived, and my son then rented a VAN costing him another $398 to get us to the Hotel. Lastly when we arrived at the airport the next day to continue our journey home, your customer service reps tried to re-charge us for luggage we had already paid for. Again involving another supervisor, to finally get our bags on the plan and not be double charged. This was a horrible end to what was suppose to be a long needed vacation. We were extremely un-satisfied.

I am writing in regards to my mothers flight on 7/2/18, flights 2410 and 2351. My mother plane was ground for greater than 2 hour due to mechanical reason. She boarded the plane on time and then was forced to remain on the plan for 2 hour before being asked to exit the plane and reschedule her flight. During the time that she was on the plane she was not offered anything to drink or eat. She reschedule her flight, board again for the second time and again had to remain on the plane for 2 hours due to security reasons, again not being offered anything to drink or eat. She was not offered at any time food vouchers to eat while she waited between this 2 flights. I feel that she was treated unfairly and that no person should have to wait on a plane for 2 hour without their needs being met ie: food and drink. I am greatly disappointed in the treatment of mother and request a full refund of her ticket. She can be reached by phone if you have any question at 1 719-345-3386 or 1 719-285-5366. She does not email... Please email me with any questions or concerns.

Sherry Mauzerolle

I flew American airlines for the 1st time with my wife to St Lucia we left las Vegas on the 19th of June and returned on the 24th of June

we upgraded our tickets both ways from las Vegas we upgraded to 1st class no service at all not even offered a glass of water next flight
at least they offered you something flight coming home but were still very rude we upgraded our tickets coming home for more leg space
saw there were 2 seats open in 1st class tried to get them instead they brought someone from the back of the plane who was a very large
man and took up both seats I don't know if this is normal policy for your airline but in the future I would think twice about flying with you I always
thought if you upgraded you would be treated better than we were probably nothing would come about this but I thought you should know
art

On Wednesday, May 23, 2018 I took American Airlines flight 2216 from Chicago, Il to Portland, OR departing 5:40pm. I was the first person in one of the last groups to board. As I stepped into first class, a stewart asked me to "wait" and then proceeded to ask every seated passenger in first class for their drink order. I had a carry on bag plus a personal item and had waited some time to board. Only a few people ordered a drink and most looked at me, standing behind him, waiting to get through.
In some countries, on public transport, people give up their seat to a senior like myself with grey hair. For an American Airlines stewart to ask me to wait while he took orders that could have waited, was not only a surprise but rude. I think he would have gotten more drink orders if he had waited.

I cannot get any help with my lost bag. None..No one at American Airlines knows anything. Thanks

On 6/6/2018 I took nonstop flight 403 from Las Vegas to Philadelphia to attend my brothers wedding and a family reunion with siblings I rarely get to see. I wanted to take my small suitcase with me on the plane, but was not allowed to do that. Your agent insisted I check my bag. I did, and your airline promptly lost it! I am now across the country with the clothes on my back, no prescription glasses, no medication, and an automated voice telling me you still can't find my bag. Thank you for ruining my trip, and offering impersonal and inept service. How exactly do you lose luggage on a nonstop flight? If a passenger has a small suitcase and wants to bring it on the plane, LET THEM. Especially if you can't be relied on to keep track of it when it's checked! I don't fly often, but this experience ensures that I will avoid using American Airlines ever again. Horrible experience.

I am so disappointed at your service. I called and requested a wheel chair from gate to gate for my old age and injury passenger. I found out that wheel chair came pick her up after a very long flight from London but was taken to wrong gate. after few hours because she was suspicious at where she was, she then asked a stranger who took her to the correct gate for the flight by walking far distance. she is now in pain on knees and back. I suggest AA better start ready for hospital bill and extra. Very disappointed to here this while am still on deployment.

KADIRI, WASIU
US Army

My booking reference number is JMCMVC, first off, I had to change my flight date from Las Vegas to Washington and correct my surname to Brandes because my son who booked this trip used my married surname San Buenaventura and not my maiden last name Brandes reflected on all of my legal IDs/documents. The representative on the phone whom I spoke to was very efficient and helped me to rebook my flight and correct the surname but she failed to mention that all my existing seats reserved for the multiple flights that was booked under that reservation would be totally erased or deleted. We reserved seats during the booking online because I was travelling with my family from BMI to SJ PR thus my stress began. I found out later on when I arrived at the airport for my first trip that my original seat reservation was non-existent when I tried to check-in and that seats will be assigned to me when I check-in at the other airports, to my dismay couldn't even find any available seats on the mobile app which caused me to panic since I seemed to not have any seat at all. My daughter tried to reserve seats for me thru phone representatives but to her dismay was only informed that I will only be assigned seats at each airport that I check in at. Very frightening to think that you don't even know where you are seated and can't even choose where to sit or be seated next to your daughter who wants to spend time with you because she is about to enter the military and won't be able to see her mom for a long time. I rate this experience from 1-10 10 being excellent a 1.
Next incident, the day before I leave SJ PR to go home to Las Vegas, I receive an email telling me that there is a delay in my flight to ORD (Chicago) but I had already checked in online. Next email says I may miss my connecting flight to LV because of the delay of the connecting flight. I had to call 3 times and speak to a representative but no other flight going to LV that same night! Panic attack again! I had work the next day 7am PST. I tried to get another booking and the representative I spoke to on the phone found me a plane leaving in an hour so we all rushed to the airport not even folding the clothes just stuffed it in the bag. At the airport, I couldn't check my bags in, the machine kept saying see an agent and I did but he couldn't print a baggage tag too saying that the plane may be closed for luggages now. Such wrong choice of words to tell a passenger who has been through a lot just to get home that same day! He made me fidgety and panic attacks surged up again. Finally I was referred to the main customer service lane and I had my luggage checked in. Next rush was to get to the gate before it closed. 12:15PM and TSA line was ridiculously long. 12:44 is my boarding time, I am still nowhere near the end of the line. I got out of the TSA area 12:59 and ran for dear life got there just in time for my group number to be called to board. Arriving at FW Dallas, I had to run to the airlink to get to my connecting flight gate 7. Then run again to the gate because there was just 20minutes in between landing and next boarding for connecting flight to Vegas. I got there just in time again for boarding for my group number. After being settled and waiting for the plane to close its doors, 20 minutes or so later, they announced that there was a delay and we shall be leaving in a few minutes. That never happened because we were all asked to deplane and get all our belongings and wait for further announcement. So we waited until the caterer truck that was stuck under the plane was finally able to get out from under the plane and AA ground crew had to investigate if the plane was still safe to fly. Finally after more than 30 minutes we were asked to board again and this time with no order at all. Everybody wanted to get to their seats right away and fly asap! After all this trouble, I thought I would get to Las Vegas earlier than expected but we landed in McCarran airport more than an hour late. As you can see all of this has caused me a lot of running, panicking that I may miss flights, scared that I may get lost in new airport destinations, stress because of all the trouble that one delayed ORD Chicago flight caused me! I shall await your prompt action and response on this matter.

Zegrid Brandes

Your company doesn’t even rate a single star! I fly Southwest weekly but had to fly American this week to get to Little Rock AR. Wow what a difference. Your people treat passengers like livestock. Entitlement attitude! Like I was doing them a favor. American has a great deal to learn about how to treat passengers. Two of my four flights were late. They took my bag in Little Rock on the return but when Ingot on the plane here were 4 or five places to put it in the overhead!
You and your team are really organized! Had to wait an additional 3 minutes for my small bag in Las Vegas! That was after the flight was one hour and 45 minutes late taking off!! God I miss Southwest. Needless to say the only time I will consider American in the future will be in pure desperation! Thank you for a truly miserable two days of travel!

I have traveled approximately 200 times in first class in my many years traveling and never experienced such poor service as on a recent American Airlines flight. I want to mention too that this is the first time I have ever filed a complaint after about 45 years of traveling. On April 24 on AA412 from Philadelphia to San Francisco, I boarded wearing a blue blazer. I held the blazer awaiting the Stewardess's (Sandy) assistance in hanging my coat. I ordered water and my wife, Diane ordered a ginger ale prior to our take-off. As Sandy was delivering the ginger ale, a hole in the plastic cup caused the beverage to leak all over my coat. Sandy briefly apologized, speaking to the hole in the cup as the cause. Surprisingly, she never again addressed the incident or took my coat for hanging for the rest of the 6 hour 18 minute flight! The only mention of the incident was to indicate in mid-flight that "you shouldn't feel like you're alone in your misery, one of the pilots also got a cup with a hole in it." I couldn't believe it!

I'm really not trying to seek any reimbursement for this (although it cost me $8.00 to have the coat cleaned). I really just wanted to bring your attention to the lack of service. I've never had to hold my sport coat in my lap in first class for a 6+ hour flight! Your Sandy really doesn't belong in first class servicing your customers!

I thought this was deficient enough service that American Aurlines really needed to know!

Joe Abbott

Ohare airport 6:00 am on Thursday April 12, 2018. Security checkpoint 7. A woman named Evelyn (red blazer) was shockingly rude to me as I asked her if there were other security checkpoints open at the other end of the terminal; the line was moving unusually slowly. I mentioned I’ve never seen it this long so early (at least not in the past couple years) as I travel often for work, typically in terminal 1 or 2. It was a simple question and she told me I can just go fly United then. I understand maybe there is nothing she can do, but saying that along with a simple comment of apology for the wait would have been a less aggressive, more acceptable and more normal response. A little politeness can go a long way, and so can a lack of it.

We were on a flight to Maui and it was cancelled due to maintenance problems. We ended up stuck in Phoenix. It was 1200 in the afternoon, I find it difficult to believe they couldn't get an airplane to fly us to Maui. No one notified us until after the fact, I found out from the people in front of us.

We went to the counter to procure our new flight information. There were 3 representatives there assisting. We were in the middle line and were being helped by Ida. She was not helpful at all. We had to settle for 2 rooms when we had 3 families travelling with us. The gal at the next station gave perks to her customers, like $airline credits. When we asked, Ida was rude. My son went over to the person handing out the credit and she told us she only gave credits to "her people" Great.

We planned this vacation for 2 years with our family and had to pay for the night's hotel in Maui despite the fact that we weren't there. I don't understand why a major airline couldn't get us on another flight. They gave us airline miles, big deal. My children don't fly and that is useless.

I would appreciate a telephone call from American Airlines about this!

Agents at the boarding counter extorted money from me for a double baggage fee. I was forced to pay a fee despite a bag that fit the requirements for boarding and flight that was not full, and was verbally threatened by the agents.

When I retrieved my luggage at Detroit airport after flight from Phoenix the front of it was covered with a black substance which I cannot get off. It looks like it's oil based but I'm not really sure. This is a brand new piece of luggage & first time used. While some wear & tear is to be expected, this is unacceptable!

I paid $40 for exit seat. Knowing that if the flight was full, this would provide me ample room for my carryon bag. An expensive samsonite designed for overheads on CRJ 900 and other aircraft. Flight 5533 on Feb 16 Stewardess Ashley (refused to give last name) made me take my carryon out of the empty overhead where it fit easily and check it. I had to unpack all my electronics. She stated that all rolling bags are not allowed on This flight. Yet others were in the overhead. I was annoyed and inconvenienced by her arrogant and power trip attitude. I would like her to be reprimanded so passengers with carry Ina that fit and are safe can use the overheads.

I was boarding a flight from Chicago Ohare to Palm Springs California And the ground crew bumped my wife and I from our seats to give them to a lady in a wheel chair who refused to wait until everyone had boarded so the could get her to her seat at the year of the plane. We called and complained and were told we would need to write in to get any action. They could not authorize any adjustment on the phone. I emailed customer service and after three emails was told they could not authorize giving us those seats, on our return flight in May, without an additional charge
It seems the way to discourage you is " NOT MY JOB" response. My last email I suggested they give me the name of someone in autority and got no response

Re:Flt #1904 from Tampa, FL to Charlotte NC...date 10 Feb 2018
Flight was delayed arriving at TPA due to "weight and balance issues" at its departure location. Delay was approximately 45 minutes. (the layover to make the connecting flight from CLT to LGA was 45 minutes) Therefore if things went on schedule,, it would be virtually impossible to make the connection without intervention by AA. During the delayed flight to Charlotte, I asked the flight attendant if she would ask the pilot to request through the company, to hold Flt #682 at the gate for apprx 15 minutes to allow for the connection that myself and 7 others on the plane were going to try to make in Charlotte. She said she would in fact ask the pilot. She then proceeded to go back and chat with the other Flt attendants for 5-10 minutes. When she again walked by, I inquired as to whether she passed along my request to the pilot. She responded that the lead Flt attendant told her not to do so, and that AA would already be doing that without such a request. (I knew that would not happen). When we arrived at Charlotte, I RAN to the OTHER TERMINAL (64 years old)...As I got to the departure gate of the connecting flight before the Take off time...the plane was just clearing the loading ramp and backing out. AMERICAN AIRLINES had obviously done nothing as I anticipated to alert Flt 682 of the late arrival of 8 passengers going onto New York. There were no other flights out of Charlotte to New York, resulting in an overnight stay in Charlotte. There was a complaint worthy delay at the customer service station as well, as both parties manning the booth appeared to not have the proper knowledge or authority to make the overnight arrangements. I was delayed an hour at the customer service station awaiting approval for the hotel. The hotel was about 15 minutes from the airport and was a dilapidated quality inn (photos attached of interior of room). I travel a great deal for work and am an AA member...but will definitely shy away from the airlines if this is the customer service that American airlines advertises as quality and caring. There were many ways to solve this along the way, NONE of which your employees did.

2/8 flight 1201 out of O'Hare I was told I had to check my carry on, that there was no more room. I told them I could not, they told me I had to. They did not check with the crew on board, just assumed there was no room. There was plenty of room, (the stewardess said the crew did not call them and tell them there was no more room, even when they closed the overheads there was still room. I have emphysema and nerve damage in my hands, I could not carry my personal item, laptop, dinner and water, and I could not carry them to the baggage claim after landing I had to get a wheelchair. I also needed to get some stuff out of the bag, and they told me I could open it about 2 feet from the boarding line, which would have been embarrassing, since I had dirty underwear and poise pads (which I needed). They were also rude about it, and so was I, since I was very upset over the situation.

Hi there! On a recent trip from Charlotte to Minneapolis the only seat choice I had was an upgraded one for $37 which I didn't need or want. Because there was only a single seat left I clicked on it. The gate agents said they could not help. You shouldn't force people to pay for an upgraded seat...not to mention that it was a middle seat which I never get. The flight was AA 2086 CLT to MSP on 2/3/18. Record locator XGBNZB. Trip Name BTV/MSP. Can you refund this to me?

Other than a mechanical issue with one of the planes, the trip otherwise went smoothly.

Thx,

Suzanne Elliott
985 Butternut Rd.
Williston, VT 05495
802-238-8811

I have been an American Airlines/Citi customer for over 20 years and at Gold status. My AAdvantage # is 17UJ732. Last July I booked two airline tickets for myself and at that time my fiancé Brian Quinney. This was the very first time I was utilizing my miles. This was to be a honeymoon trip to Puerto Vallarta in November of 2017. At the end of October 2017 I was devastate with a break-up and the realization that I was no longer getting married along with a sudden death of my father. I called American Airlines during that time to see what my options were. I was told I could utilize the two established tickets as long as I used them within a year to the same destination. My sister and brother-in-law have a timeshare in Puert0 Vallarta and as a recent gift gave me a week's stay at their timeshare as they knew I had been through a lot and they were generous to do this for me and they knew that I needed to utilize my airline tickets that were purchased with my earned miles in 2017. Needless to say, I was shocked when I called American Airlines on Monday, February 5, 2018 anticipating an easy request of the same flights I had previously booked which were available when I searched online and to request and possibly pay a fee to have the 2nd reservation in my girlfriend's name to go with me in place of the original ticket for Brian Quinney. I was very quickly and rudely told that was not even an option to have the name changed on a ticket AND in order for me to receive the AAdvantage miles back from that ticket and into my account I would have to pay $150! I was beyond shocked and that was after I explained to the woman what had been my situation in 2017 and it was entirely out of my control and not a choice I had made but rather tragic events that I was given. I then asked her what my options were in utilizing my current ticket in my name for the same trip. At that point she said she would have to transfer me to an international agent. I then had to start from the beginning with the international agent as the previous woman did not share any of my information or AA# with her even though she told me the next gal would have all my information. The international agent then informed me that there were no seats available on my new departure date of 6/16 and returning on 6/23 and, in fact, the same trip and connections were now requiring 3 times more miles than my original reservations for last November. I was shocked as I know that my original trip in November 2017 was peak season for Puerto Vallarta and my trip in June of 2018 was definitely not. The gift I was given for a week's stay is specifically for 6/16-6/23 and cannot be changed. Again, I was treated rudely and told that if I was not able to utilize my ticket (which I did not have enough miles left to do so) then I could pay $175 to get MY miles back that I've earned over 20+ years for both of the tickets.

I was so shocked and appalled at the treatment I received and I truly feel that because I already had two existing tickets that utilized a total of 70,000 of my miles it was obvious that I no longer counted as a customer because either way I get screwed. Lose the tickets/miles completely along with the week stay I was given as a gift or pay $175 to get the miles back that are already mine.I received nothing but rude feedback and never once did I feel like someone was trying to help in my situation. I feel this is such a scam and fraudulent on American Airlines part and I'm asking for your help in not only returning MY miles back to me at no expense of my own AND helping to make this trip happen for me. Again, this is the very first time in over 20 years I even attempted to use MY earned miles for a special trip that didn't happen for me. I honestly had expected to be treated wonderfully as I was when I originally made my reservations in 2017 and utilized my points. American Airlines provided great customer service at that time and was more than happy to book my trip and take my points to do so. Now, I'm asking for that same customer service.

I look forward to hearing from someone at your earliest convenience.

Sue Fox
Advantage # 17UJ732
1650 E. Shepherd Ave., #122
Fresno, CA. 93720
559-287-9047

Your crew treated Jen Selter and her sister very rudely and unfairly! How dare you throw a person off your plane after having a 2 hour delay and demanding them to stay seated. When all she was doing was using the overhead bin for a few seconds! I use to love using American Airlines.. but the last few times I have used them, your crews are mostly rude and treat YOUR GUEST as if we are just cattle!
Rememeber! WE CHOOSE YOU to service US. Jen was not rude or beligerante towards your fight crew! So many videos were taken by her and other passengers. Other passengers ALL sided with her and how she was so badly treated!! Shame on your company for not trying to make a 2 hour delay a bit more relaxed. You kick her off of a flight for a 15 to 20 second adjustment of her coat to a overhead bin?!?! Then cause her and her sister embarrassment of a cabin crew yelling at her... then having the pilot come back and continue to ignore the other passengers plea of the Crew being in the wrong! Then having 4 or 5 police officers come onto the plane and FURTHER EMBARRASS Jen and her sister!! SHAME ON YOU ALL!!
Pretty shotty customer treatment on a 2 hour delayed flight!! I will be thinking twice when booking my next flight!

Please fix this unjust action on this mistreated passenger!!

Crews need more training on thinking more clearly on the mindset of long delayed passengers!! You put them in this toxic environment to begin with and then overact over such a small thing. There were other passengers up and going to the restroom... getting comfortable while STILL SITTING on the tarmac not going anywhere should handled differently! I can understand if the flight was starting to move or in taxi to the runway, but to hold up the plane for an additional 20 or 30 minutes dealing with a minor infraction... or for Crew amusement ...for the Airlines fault of holding passengers for 2 hour!??!?

On January 16, 2018 as I boarded my Flight 4529 from DC to Pittsburgh in Group 1 heading towards my seat 2A, I attempted to unload my briefcase into the overhead storage. All were full in First Class where I was seated so I went back into Coach to unload. Once seated I asked flight attendent Ariana (white female with red short hair) for assistance in moving my briefcase closer so that I would not be delayed upon arrival into Pittsburgh. As she continued to close the overheads she simply stated that "they were all full" without making any attempt whatsover to reset and make room for a briefcase she did not even bother to determine the size of. 5 minutes later a passenger seated in 6A, 4 rows behind me, says that he has a bag to be stored. Ariana without hesitation opens up the overhead that she told me minutes ago was full and then opens up others to accommodate his request. I wait until she is about to make room for his bag and then loudly state "I need to understand how is it that for me you would not look to make room for my briefcase but for him you happily and quickly are looking to satisfy his request." At that time the flight attendent from the back of teh plain walked up and smartly tells Ariana to accomodate me since I was there first and had requested prior. I went to the coach section, retrieved my bag and placed it where I had initially asked for Ariana to place my briefcase. I need to know from American Airlines how is it that a Sapphire Level member seated in 2A could be treated so nonchalantly and so receklessly. Ariana actions were total bullshit, lazy unprofessional and racist and yes I am an African American. It won't be tolerated and do not intend to let this blatant act of racial insensitivity performed by your employee go without documentation as I await your response here!!!!

On Saturday, December 23, 2017, I took an early 3:25 A.M. LIFT ride in order to take an early flight from CAK to DCA. Flight AA5260 was delayed over two hours due to a reported mechanical issue. After several gate changes and an airplane change we departed CAK @ 8:12 A.M. rather than the scheduled 5:42 A.M. departure time. We arrived at DCA @ 9:12 A.M. rather than the scheduled arrival time of 7:04 A.M. I am a 62 year old disabled veteran with a monthly pension. The additional expense of the early transportation, along with my checked bag could have been preventable if not for such an early flight. I certainly hope it's possible to be compensated by AA for an unfortunate inconvenience the mechanical issue subjected me & others to 12/23/2017. I also hope to have a more favourable experience on my return flight AA5188 scheduled for departure later today @ 5:10 P.M. I have not received a response to my online form suggestion/complaint submitted on or around Saturday, December 23, 2017. I look forward to a response to my email to address my genuine concern expressed. Respectfully, Celestine Shelton. 330-622-1699 #7031671278 2 Baggage claim # AA 79 54 83

To American Airlines Customer Service,
On September 30, 2017, I was transferred from a United Airlines flight to an American Airlines flight because of a flight cancellation.
I boarded the American Airlines flight and then it was cancelled due to mechanical difficulties.
I spent the entire day and night in the Sacramento California airport and was not able to get home to Detroit Michigan until the next morning!
As a result, I was late getting to work and missed an important meeting. And, I arrived stressed and exhausted after my upsetting travels.
The reason for my trip was to be with my Mother who is battling Cancer and was receiving a chemotherapy infusion treatment..
I would appreciate receiving a refund for my return ticket from Sacramento to Detroit. Thank You!
Janet Warda (734)-255-6578 // 22008 Provincial Street Woodhaven, Michigan 48183

I paid additional for exit row seating for my husband and myself to have more leg room and co,fort. However the seats we received were 13 D and 13 E on our flight home from Charlotte NC to Honolulu on October 28th and also,ashamed problem with seat for my husband from Honolulu to Charlotte on October 20th. These seats were smaller than any sea I've ever been in. No leg room or extra space whatsoever.m I do not believe we should be charged the additional a,punt that we were charged. D would respectfully request a refund for those fees. The flight home was Aa 694 on the 28th and the flight on the 20th was 433 the seat 24C. Thank you for your help

I had a horrible experience at Dulles/Reagan Airport in DC. Flew from Boston, MA where I had a connecting flight to Knoxville, TN, on Oct. 11, 2017. Asked a TSA agent if we were in the right terminal to catch our next plane which was gate 35X and she said, yes. No one told us we had to change terminals by riding a bus. There were no signs anywhere and no indication on our tickets! So, 3 of us missed the connection and had to spend 7 hours in the airport waiting for the next plane to Knoxville! It was horrible!!! Why is there not signs or information to guide you to Gate 35X? We lost a whole day, sitting in the airport! Went online to social media and everyone joined the party to slam American Airlines for not dealing with this problem. Tons of people contacted us to say they had also missed their plane in Dulles. Do you guys think we should KNOW we need to switch terminals? I think you should do something to make this up to us. You are responsible for 3 people missing an entire day by sitting in an airport! It was the worst experience I have ever had flying. I think you should give me a discounted ticked to make up for ruining my day. Please make a change at the airport and direct people to their "hidden" gate.

I flew with u a month ago set in airport for 14 hours lost 500 pay from work now I am setting on a plane in Texas with no pilots wtf I will lose 500 again I can't say I will never fly with aa again because all airlines are the same where did custermer service go

On 9/16/2017 around 5:50pm my family was traveling from Chicago to Atlanta in security checkout location 7a when we encountered a TSA officer which was very rude and unprofessional representing TSA also American Airlines in a very distasteful way. We had a baby bag with milk inside, I do understand the necessary process to undergo in order to secure everyone including my family. As we patiently waited 20 min for the bag to be picked up and checked thoroughly after we cleared a young lady ( TSO Taylor) made the statement " when will y'all realize we don't care about your flight" my daughter and I were offended we placed no rush on anyone we were actually there 2 hours early as instructed, we asked the young lady for her name she refused becoming defensive and a bit belligerent with disregard for other AA customers. we then found an onsite supervisor who was very helpful and apologized for her conduct then gave us her name which is TSO Taylor. Ms. Taylors conduct was very unprofessional and she not only represents ,American Airline and the Airline industry in a whole.

My flight on Saturday was cancelled without notice. I missed my son's first college game and feel like I was robbed of something I will never get back. Customer service was the rudest I have ever experienced in my life. No help no compensation, Nothing. I'm speaking to an attorney. They should not be able to do this to people. My tickets were over $1,000. I and my family are devastated!! 5 standby flights and Nothing still.

On August 24th I Had A Flight Leaving Ontario Ca To Seattle Washington When I Got There I Used A Machine To Get Boarding Pass And pay For Two Small Bags That Needed To Be Checked The Machine Was Not Working Like It Should The Lady At The Ticket Counter Came Over And we Explained That We Pushed The Buttons For Two Small Bags At 30 Dollars Each We Asked Her If The Machine Took The Payment Off My Debit Card And She Told Us No No No And That Was Not True She Said She Could Help Me At The Ticket Counter She Charged Me 50 Dollars Then For The Two Little Bags I Would Like A Full Refund For The Additional 59 Dollars That Was Charged On my Card I Have Already Put In Claims For A Refund And It Says Still Pending The Lady At Ontario Ca Airport Lied And There Was No Excuse For That At All Please Respond To My Claims Soon My Ticket0012145323389 My Daughters Is0012145323390 Thank You The PRN Code Is UNQVKF

I purchase a ticket online with one of your representatives and paid additional $30.00 to ensure that my husband seating would be correct; all was great going to San Diego, however on the longest leg of the trip coming back from San Diego to Philadelphia. My husband who is 6ft. 3in. tall and was placed in a middle seat. I tried several times to get this corrected before boarding but each attendant suggested that I wait and speak to the agent at the gate. Once we got to the gate, they informed us there was nothing that they could do because all seats were full. This information was false, as well. I called the 800 number and they stated that they had one seat remaining, but because the agent at the gate had checked him in, she would not be able to change the seating. I am requesting a full return for my return seat or a round trip ticket. HERE IS THE RECORD LOCATOR NO: ZZ1QBU. I can be reached at 703-489-6991.

ON 8/27/2017 WE HAD TICKETS ON AA TO FLY FROM ROME TO LOS ANGELES VIA DALLAS. AT THE ROME AIRPORT WHEN WE CHECKED IN WE WERE TOLD THAT WE WOULD HAVE TO FLY TO LOS ANGELES TO VIA CHARLOTTE. WHEN WE GOT TO CHARLOTTE ABOUT 1 AND 1HALF HOURS LATE FROM ROME AND RAN HUNDREDS OF YARDS TO A DISTANT TERMINAL THE PLANE HAD NOT YET TAKEN OFF BUT WE WERE DENIED BOARDING (BOARDING TIME WAS 5:20 AND WE GOT THERE AT 5:12). THE NEXT PLANE TO LOS ANGELES WAS SCHEDULED FOR 8:00 PM BUT DID NOT LEAVE UNTIL AFTER 9:30pm DUE TO BEING ONE STEWARD SHORT. THE ORIGINAL FLIGHT TO LOS ANGELES ON OUR ORGINAL TICKET WAS SUPPOSED BE 6:55 PM AND WE ARRI VE AFTER 11:20pm (OVER A 4 HOUR DELAY). WE HAD PAID FOR A BUSINESS CLASS TICKET AND WERE PUT INTO ECONOMY CLASS. WE OUR ENTITLED TO A REFUND BECAUSE WE HAD PAID FOR BUSNIESS CLASS. ALSO OUR LUGGAGE (3 PIECES) ARRIVED IN LOS ANGELES AT DIFFERENT TIMES AND AT DIFFERENT TERMINALS AND IT TOOK ABOUT TWO HOURS AT THE AIRPORT TO FIND THEM.
OUR NAMES ARE STANLEY AND ROBERTA LEDERMAN AND I CAN BE REACHED AT 310-780-1650.

Fight from Las Vegas to Chicago on to Traverse City Mi was poorly handled by American airline. Costing us 8 hours of wasted time, $60 in additional costs and missed activities at our final destination. Flight 2562 from Las Vegas to Traverse City touched down early on the runway at O'Hare airport. We were told by the captain, twice, that we would get to the gate early. However, due to excess traffic we were left in the "airplane parking lot" for a length of time. We circled into the gate area only to go back to the parking lot.

Now instead of an early arrival we arrived at our gate late. These things happen, however, here is the complaint. Instead of being courteous and allowing those passengers with connecting flights to exit the airplane first our exit took 10 precious minutes. Then when we exited and asked the agent what gate we were to go to she did not call ahead to tell them that we were on our way or even tell us the distance to our next gate. We went from K1 to G 18, the farthest gate in the American airline terminal! We were 5 minutes late.

Doors were closed and we were rebooked on a flight instead of 1:15 pm flight 3576 we were to leave at 9:50 pm on flight 3303! So we had to eat lunch, dinner and get a taxi home! Our ride at 3:15 pm was not able to pick us up at midnight. The personnel were somewhat rude and not helpful. We would hope to be reimbursed our excess expenditures of $60. Otherwise I will find it hard to fly or recommend this airline to others.

I flew on AA 135 from London to LAX on Aug. 29th. (ticket code:1 001 2379856301 4). The flight attendants went through the plane delivering the "special request vegetarian meals". Next, they delivered meals to everyone else. When they got to me, the chicken meal was all gone and I was stuck with a vegetarian meal that I did not request or want. It was a pile of overcooked spinach and rice with a tiny bit of veg. sauce to one side of the rice. I left it and ate the tiny salad and roll. This was not up to American Airlines food quality that I am use to.

I feel American Airlines corporate office owes me some kind of reimbursement. At least a meal voucher for a domestic flight with no expiration date. I have been a loyal Airlines customer and even have the AA Citi Advantage credit card.

On August 19, 2016, my family of four were sitting on flight 253 (Confirmation #HUROKR) to Hawaii, Maui in LAX for 3 hours unable to take off because the plane had a mechanical problem and was able to take off on time. We sat in the plane unable to get something to eat. We were told several times from the pilot that he did not have the authority to let us leave and had no exact time when our plane would take off to Hawaii. It was miserable not being able to get food. We did not get offer water or even alone snacks.

A lunch from American Airlines would have been the appropriate thing to do for a full plane. My family and I would like to request a minimal check to take the family to a nice lunch. Maybe a check of $150.00 dollars to cover the suffering and waiting. We paid a total of $3,500 dollars on tickets round trip for 5 people we deserve some type of compensation from American Airlines. Please contact for additional information if needed.

On August 2, my family flew on AA Flight 530 from Seattle and experienced a layover in Philadelphia. We arrived at 6:06 AM on the morning of August 3 and made our way to our connecting flight 4855. A delay was explained as bad weather in Albany, NY. We checked and the ceiling in Albany was 12,000 feet. Then we were told of another delay. After waiting more time, we were told unceremoniously that the flight to Albany was cancelled. We could be wait-listed for the 9 PM flight that night.

My daughter and son-in-law decided it was best to take their toddlers and rent a car to make the trip north. Imagine being in the car all day with 2 toddlers from Philadelphia to Albany. Unable to rent a car one way to Albany and unsure how many days we would be stranded in the Philadelphia airport my husband and I decided to take the train. We were told to go downstairs and wait for our luggage, for which we had paid $25.00 for each suitcase. After 1 1/2 hours we were told that one bag was already on its way to Albany, the other was still being retrieved from the plane. At 2 hours I checked again and was told that both pieces of luggage were already in Albany.

Again, we could be waitlisted for the 9 PM flight for which there was already a long waiting list because the flight from the day before had stranded a number of passengers overnight at the airport. We thus chose to take the train into Philadelphia, proceeding to Penn Station and thence to Albany. It was an all day trip but we made it to Albany by 6 PM. Then we had travel from the train station to the airport to retrieve our luggage. (My daughter's family's reservations for the return trip from JFK on Monday, Aug 8 was cancelled without any notice from American.. They arrived at the airport to learn that just before boarding. Imagine their frustration with 2 toddlers to take care of).

My husband and I are petitioning for a refund on our luggage checked baggage fee ($50.00) plus the cost of our train fare, ($164.90). And we feel that we should be refunded for the Philadelphia - Albany leg of our trip. If there is no response to my letter I intend to contact my Washington State Senator who is on the Transportation Committee in the US Congress.

Here's a complaint. 6 weeks ago Gail and I were heading for Maui when American Airlines cancelled our flight out of Dallas. The next day we flew out, but this time they put us in Economy instead of the $1033 more we had paid for first class. Here's the thing: Despite 3 emails and the travel agent's efforts, they have not refunded us that money or even answered us. For a retired teacher and a teacher's aide, $1033 is a lot of money. If you can, avoid AA. They are always late, frequently cancelled and darned hard to get them to pay up on refunds. American Airlines just plain stinks!

When I purchased my tickets, because I am disabled, I asked for a seat closer to the front because I'm on crutches. I was told I could not be helped at that time, but someone from the disability area would call me a few days before the flight to help with better seats. No one called and when I called, I was only offered seats in the middle or a few rows back. I asked if I fall trying to maneuver what will you people say. I could have gotten better seats but AA dropped the ball. When I asked if I could change my flight, I was told yes, but I would have to purchase a new ticket.

Even though AA didn't help, the offered to carry me back to my seat in a wheel chair, which I find so humiliating. Of course the seats in the front were available tto purchase, but I could not be accommodated. Instead of telling me I would have to pay for another flight, you already have my money, so there's nothing I can do. I should at least be offered a seat that is for purchase, but of course not. I ended up buying one on my own to try to help. But why did I have to buy it, if it was available. This is horrible how you treat those of us with disabilities, even when I tried to get a better seat earlier, but I was told I would have to wait--wait to be mistreated.

How does American Airlines not have a protocol with flights that are delayed and cancelled and get re-booked the next day. My 18 year old daughter and 19 year old friend got stranded in Orlando with no assistance from any American airline agent. How does this happen?

My Letter to VP of Flight Operations: "Hi Mr. Stone, Thank you for accepting my request. On Sunday June 12 I was scheduled to fly out of DFW to RDU at 6:30 PM. DFW had canceled several flights to to sever weather. I understand that, but what happened afterwards has left me wondering if I should book future flights with AA. After arriving in DFW , I immediately located a boarding agent and requested a seat on the next flight to RDU. She took my ID an issues me a boarding pass. I was a little surprised but didn't think much of it. After boarding the plane I was informed that there was a mistake and I was issued the wrong boarding pass. It had another passenger's name on it. I was asked to leave the plane and I politely told them that I was not leaving the flight because it was American's mistake.

The captain said "Well we can do this the easy way or the hard way, but you are exiting this plane". What upset me most was that they allowed several stand by passengers to stay on the flight and did not ask any of them to leave. It was obvious that the flight was overbooked because there were 2 other gentlemen that were asked to leave along with myself. When I asked for compensation for a room, or an upgrade to first class on the next flight, I was told no because it was due to DFW ATC stopping flights for 4 hours. I have had other issues with American in the past, IE, Flight delays and changing gates.

At a time when oil prices are low and the Airlines are recording record profits, i cannot understand why AA was not willing to comp the Motel room and cab fair. I would like to respectfully request a full refund of my ticket plus compensation of $200 for the motel room and cab fare.Please let me know if AA can accommodate my request. Thanks." This is the response I received from the VP of Flight Operations: "Sir: I am away from my office at this time, but to ensure your concerns are reviewed, I would like to suggest that you contact customer relations via AA.COM. I work on the flight operations side of the business and customer relations is better suited to investigate your concerns." Unbelievable, blown off by the VP.

I had a flight scheduled to leave Norfolk, Virginia, on June 3, 2016, at 11:40. The flight number was 5427. The flight was delayed for 2 hours as we sat on the runway. We missed the connecting flight because of the delay and the next flight was scheduled to leave 3 hours later. After sitting in the airport for the 3 hours, the next plane, flight number 2073, was once again delayed for another 2 hours. Once again we ended up sitting on the runway for 2 hours. I arrived in New York after 9:00pm. I had tickets to a Broadway play, which I missed.

The ticket to "Shuffle Along", cost me $169.00. It started at 8:00pm. When I called customer service from the airport, I was offered $50.00 as compensation and was told that there is no reimbursement for weather related delays. There were no weather delays. The weather was beautiful up and down the entire east coast. This was my first and last time flying American Airlines and I want justice from this airline. My weekend trip became a one day trip and I wasted much valuable time and money. There were no apologies made and no reasonable accommodations. There is no live person to talk to about this horrendous airline!