AT&T Complaints Continued... (Page 5)1090+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
Hello, my name is Tom Ross and my Direct TV account # is 18841432. We have direct TV and have had nothing but problems since June when it was installed. The system does not work anytime there is inclement weather and will take several days to recover once it has been knocked out following inclement weather. I contacted direct tv to cancel the service due to the poor performance and experienced the worst customer service I have ever encountered in a company. I asked to speak to a supervisor and then the supervisor's supervisor but to no avail. I was told that since we hadn't called in for service repairs we were not going to be helped. FYI - direct TV service lines are only open during normal business hours. My wife and I work 12-16 hour days in the medical field and cannot make personal calls from work. I literally had to take a vacation day to actually contact direct tv and try to resolve the issue. Customer service was so AWFUL that Ipent literally 2.5 hours on the phone trying to explain that we cannot simply call anytime and asked for our money back and the service to be cancelled.
The only resolution I was able to get was for the company to send out a technician that day (yesterday 11-10-17) to look at the installation. According to the technician (who was very helpful and excellent to work with BTW) the system was incorrectly installed originally and he indicated it was a miracle that we got any channels at all.
Once again we contacted direct TV (yesterday at 2:30 or so EST) to get our money back due to the improper installation and got put on hold for over an hour trying to get someone to assist. AT&T is the parent company for direct TV so i am reaching out to you for resolution. I would like the past 6 months fees refunded and the service cancelled as we are so disgusted with the lack of customer service and the ridiculous "run-around" you get trying to get issues resolved that we will never recommend direct TV to anyone. Please help me.
A sales lady came to our home and we decided to switch to ATT from Spectrum. She said all installation would be free for three TVs. The installer said she had to move the wiring under the house about ten ft. in the room with the modem. The SAME room we had the spectrum wiring. She never said a word about this costing an extra fee of $55.00. The contract stipulates that any extra installation fees would be discussed with the customer. It didn't happen! We feel this is a bad way to treat seniors, one of which is a veteran.
services i was with at@t for the last ten years never see the service so bad remember how bad the services was in the 90,s well it is back again so sad what,s up is a free app i was charge for a 2 minutes call charge me 8 minutes the weather was bad and bad recption i call after making the call and said to the customer service person this was a free call what.s up she said to it was a mistake i call later some one else told me it was not free , my services are in america not india they don,t care all they want is a pay check please takecare this problem else i will take my buisaness else where only on princeiable. phone number is 6093691924.
Service was down app three days from 09/13/2017 through 9/16/17. Manager text because of my concern for the inconvenence. I was instructed to call for a credit after the boardband outage was complete for credit. I called immediately and was told I would rec a 30.00 credit. After two billing cycles l have not rec ed the credit. I called numerous times and was given a ticket #J93601302 on the three call. Last bill did not rec credit an called today 11/01/17 and was told I could get only 15.00 anothr rep stated 6.00. Asked for supervisor and was not allowed
7706962210 and 6785256681
AT&T took money away from disabled person then cut service off ''
wrong in ever way . against a disabled person and big mistake
charge me 4450 for modem and money while no service , hurricane irma
Very ,very poor repair service.Telephone is out an average of 2 times per month.Repair service tech. takes about 3 days to arrive. They work on it long enough to fix it,I dont know how, then on average it will work about 7 or 8 days, guess what? Out again. Worse service in the world to be such a large corporation.
My fax line quit working on Monday 10/30/2017
i was told by technical support the earliest they can come is Friday November/03
im a Pizza Delivery Store where i get an Average of 15 order on my fax
Fax LIne 615 846 1804
store number 615 231 1000
My complaint is your customer service reps seems to have no clue as how to treat your customers. After my u-verse was increased in August I called to see if I could get it lowered and was advised that there was nothing more that could be done. So after going basic for a few weeks the lost of the channels still did not warrant the price I was being charged. I called in September, I believe it was the 6, spoke with a rep and set up a price of $119 for 24 months if I would switch my u-verse to direct tv. Now I am being told that I am not eligible for that rate before of me having phone service since 2013, that is not what I was told, so if you cannot honor your agreement I would like you to take me out of this one sided contract so that I can look for service with another company.
Starting on Aug 23 we switched from a family plan that we had for many years to a unlimited plus plan along with switching to Direct tv so we could save money. our Bill should be 140 roughly every month but the last few months since switching over it has been almost 200 this is not what we have agreed to and i am extremely unhappy. Like i said i did this to save money not spend more. Every time I call in I get a different answer and they change the bill but every time it gets changed i then have a prorated bill and that yet still doesn't help me because my bill is more then it is supposed to be. I would like a answer and a solution to this or I will be taking my 20 plus years of business to a different company.
I have had Service with ATT for 10 years I have a Cell Phone I call to have Unlimited service put on my cell phone that is Unlimited Data Plan the Girl of the phone told me because your a long time Customer we have a Gift for you it is a new Tablet and it is FREE I told her Nothing it free and she assured me there was only one charge for the Tablet that was $10.00 a month that's all I said ok I hope there is not a gimmick here just to sell me a Tablet she again assured no Gimmick well I got the tablet I put it on the charger and as it was charging up the Tablet started ringing I said what the heck is that well this tablet is a Phone I did not ask for a phone it has a dial and everything and I kept getting messages from Direct TV to set that up and they wanted a credit card Information for it to run it I did not ask for that and it had HBO and want me to set up an account I did not ask for that either the girl did not tell me anything about this stuff and she added up the billing and told me all this will cost me a month was $106.53 I told her that was fine but when I went on my billing on ATT it said they wanted $259.00 for the month of November this was not told to me I was being charged for the phone and a new phone number Direct TV and was going to be charged for HBO why do people lie to you on the phone I have trusted ATT for 10 years now and they do this to me, I don't no if the Girl gets a commission for selling Tablets or what but she socked it to me and this is not fear to me I wanted to keep the Tablet so Badly but I could not pay those High prices. I am a Disabled Vet and I am on SSI and I am having it hard enough but I keep the ATT account because they have been good to me for 10 years now I get this pulled on me and it is not right by ATT.
I took the Tablet back to the ATT store and I have 2 receipts for proof where I turned it in. Shame on ATT to do this.
We had trouble with my DVD and called AT&T. They had me on the phone for 2HRS.and a half. Got nothing resolved. I an so tired of getting nothing resolved . Both me and my husband are in our late 70's and its hard to be on the phone that long.
My name is Wesley Rees. I have been an AT+T customer since May 2016. At that time, I ordered internet service (U-verse) and had it installed at our new home. Within a few months, I saw the need for home phone service and added it.
Earlier this year, I began experiencing some issues with the internet service and called about having some service done. The reps checked remotely and said that they could reset some things from where they were. I continued to experience the issues until it started to affect our home phone service also.
I called in to have a tech come out and check things in and outside of our home. (The phone and internet service started to drop out for several hours during the daytime). The tech was supposed to come out one weekday afternoon. He called us an hour after his appointment was supposed to be over to let us know that he would be late. I told him not to come out, and that I was probably going to cancel the service with AT+T. Needless to say, I was not happy about this.
A few days later, I called in and requested a service call for a Saturday, when I would be at home from work. The same guy came out and did a few things- troubleshooting and feeling confident that he had solved the problem. Within an hour or two of him leaving, the issue occurred again and our service dropped out for about an hour or so. I called him from my Tracfone cell phone to let him know that the issue had not been resolved.
After a couple more weeks of this I saw that my AT+T bill was going up and was paying around $100 for internet and home phone service. Unhappy with the service, I attempted to call in to see what could be done to lower the bill. We do not use the amount of internet that we are given and I cancelled the international calling plan to help reduce the bill. An online chat rep, on August 20, stated that if we ordered wireless tablet service, that my overall AT+T bill would be reduced from around $100 to around $60. I questioned this, as it didn't seem right- that we could add a service and get our bill lowered. So I double-checked and was assured that this would be the case. ( I do not have a record of this chat now experience, and am kicking myself now, since I have been told that since I do not have a record, that I will now be charged an early termination fee).
A few days later, I was billed for the shipping of the tablet and received it. (I did not need a tablet, and only ordered service because I was told that it would lower my overall bill with AT+T). We continued to have service outage issues, and I was calling in after work to let them know how unhappy I was about the service. I wanted to cancel all service with AT+T, but you are the only providers in my area for internet, so I held off on cancelling. The outages continued and then, upon seeing that my bill did not decrease but instead went up(!!!) I called in to have the home phone and internet checked again. The same service tech came out and worked on the service at the house here, but by the time I got home from work, I was furious. Not happy that the online chat now rep was wrong in what she told me about the billing, and still experiencing the outage issues, I finally cancelled the home phone and wireless tablet service. I also told the chat now rep at this time that I only wanted to pay about $30 a month for internet and not the $50+ that I was currently paying. After being switched back and forth between departments, I was told that everything was taken care of. However, there was no indication of what I was supposed to do with the tablet in order to send it back. I had barely used the tablet and wanted to send it back because it was AT+T equipment and not mine. I had told the chat now reps that I wanted to send it back, but they did not inform me on what to do.
A few weeks later, while checking my account, it appeared that my billing was still messed up and was now being charged even more money for service that I was supposed to no longer have. Upon checking in with chat now reps, I was informed that I had not cancelled my wireless tablet service in time and was now going to pay for the early cancellation fee. I asked why this was the case, since I had been misinformed about the pricing. I was told then that since I did not have a record of the chat with the rep who ordered the service for me, that I would have to pay for all of the wireless tablet service and fees, including the cancellation fee. I told them that I should not have to pay the fees for services that I did not want. The rep said that I would have to pay them. I said that I would not pay for fees and services that were misrepresented to me.
And that is where we stand now. I have not paid for any of these services and fees and would like them removed from my bill. I have been told that this will not happen, and I stand by my statement that I will not pay for them.
So my question now is, How do I send back the AT+T tablet. I do not need it or want it and have cancelled the service. I have cancelled the home phone service, and would cancel the internet if I could find another provider in my area at a reasonable price. So the ball is in your court. I will await your response...
Respectfully and sincerely,
In May we called to get a land line hooked up to our house. The tech showed up and all he had to do was hook up the wires in the box outside of the house. The tech stated that he was told he was going to have to run new wire inside. I explained that I had already ran all of the wires inside the house so he would not need to do that. Tech checked the phones after he hooked them up and everything worked. The tech stated that he would note the file so we would not be charged as he did not have to do the extra work and would be approx $120 off . We received our bill with the charge on it for the Tech running the wire that he did not run. We were told that the file has been noted and sent for a Manger to approve and remove. We were told to only pay the difference and that AT&T would resolve the issue with the over charge. We have been going around since May It is now Oct. We have spoken with sever Managers and finally go the charges dropped. When the charges were dropped so was my long distance service. We have been calling for over 2 weeks trying to get our long distance service turned back on as my Wife and I work from home and this has caused a big issue. I would like to get this resolved as soon as possible I feel we have been way more than patient 6 months in the making now.
I have been a customer of ATT since 2015 and prior to that my husband a former employee for 37 years. I am upset with the price increase of my bill since I went under contract. I went to Direct TV, then they were taken over by ATT and thus my prices continue to increase. I decided to go with another provider which gave me a price guaranteed for 2 years. I went back to ATT on Oct 5th to get a quote for my internet service. I was told it would be $47.00 monthly with a $15.00 credit giving me a price of $32.00 plus taxes. Today the 20th of Oct. when my contract with ATT would expire I cancelled my service with them and told the agent I wanted to continue my internet and gave her the price of $32.00 I was given. She came back and said my cost would be $54.00 a month with the $15.00 discount coming to $49.00 a month because of not having Direct TV. I am not the only one sick of ATT because of their price increases. I have no complaint with their services but only with their prices increases. Also the agent I spoke with today, tried to charge me with a cancellation fee until I assured her that was wrong, that my contract expired today. She then said she had pulled up the wrong account. I am sure she did, really? I would not recommend ATT to anyone. I am stuck with them for my internet for a year, but after that, I am through. I hope other customers will read these complaints before signing with ATT. Nancy Riggins Oct. 20, 2017.
Terrible customer services!!!!
I called AT & T yesterday because my larm is beeping despite all my efforts to fix it. The lady over there "scheduled an appointment for today from 8 to 12 but nobody showed or called me, so I called customer services at 12:30 and the c.s representative told me that my appointment was open and that they called the tech who never aswered the phone and for that reason a supervisor will call me to let me know what was going on with my appointment. By the 1:30 pm after several calls, a lady told me that I did have any appointment (I request a day off at work to make this appointment). Finally I spoke with a supervisor called Charles who was very rude and who informed that my original and only appointment was scheduled for 11/7....so,, 3 more weeks heraing a bepp ....This is SO unrespetful !!!! As soon I completed my contract I will running out from this incompetent company. I missed my work day and my patience with these peple who turned ny day in a nightmare !
I was told my a representative before I joined AT&T on August 26 (cell phone) that my bill would be a certain amount but now that I have joined I am being told he misinformed me so now my bill is much higher. I do have a copy of our chat. I have called several times to correct this problem, I have spoken with a supervisor on tonight Oct. 15, 2017 only for him to get smart and very unprofessional.
I have been trying to get internet at our place for 2 weeks now. I had a bundled plan with directv, I have my cable but still can't get a straight answer from anyone. I keep getting transferred to different departments, hung up on, and my credit ran every single time. I went from a 570 to a 419 in a matter of days because Everytime I call you run my credit! Why is that if I have an account already? Now my credit is too low to get service from anyone else. Was this the plan? So that I had no other option than to stay with you?
I have some grave concern inregard to my exp at att wireless retail store in lawrenceville ga 722 Collins hill . As a loyal Cust which I have been for ten yrs..
And same time it's a shame . That it's came down to loyal client have to file a complaint form. To get at & f to stop ruining a relationship of 10yrs. There is fraud that has occurred in during a visit at att wireless store for five minutes. To check out the new product .ans at same time was shopping a birthday gift did my wife's which was on 9-29. .so the fraud incident that occurred was on 9-27 as I mention I was in store . & it's a shams to mention that I went in with in mind to get new phone for wife but due to the unpleasant conversation with rep and type question I was being asked . I ran out of the store pretty much . I felt some ons trying to gather to much personal info so I stop from caring any further . I left shortly after I left I recieved voice mail from the SAMs rep wanting to know when I would come back and for me to call in regards to wanting some info . Which I did not same day my wife experienced some issue with her existing phone went black out not knowing what the seems the problem . We waste days from apple to AT&T to mall repair place but no one could tell what went wrong I wasted 2 days of my time going in circle.from pl to pl . My last option which was buying new one. But that also failed due to I being told that upgrade was already done & I was the new owner of i8 & cannot upgrade. & that if was dons at this particular store where I was on 27 sep well then this just beginning now wife with out phone with young kids not exceptable . So back to start again I was then told that fraud dept shut my wife's ph off ( this ph with no under contract or term) and with out warning or courtesy call . AT&T decide to kill my existing phone .after hours if waiting on hold I was told to go retail store and pick up new sim after that ph shokd be fine since tits reset by fraud dept .so we did and my wife went to same store that I did and. We where told we just purchased a new phone from them . And I couldn't even get new phone . Now we r still with out ph after store replacing SIM card phone still did turn back on . Now still I have been accused by rep on phone in person they all think I am thief & lier and request for arbitration dept to contact me ASAP but no response none I am requesting some one need to respond accordingly & investigate to the fact and answer to my concern my phone ruin due to fraud dept #2 paying for servics that is not active now I just received a bill with terms on new ph & ins as well for znd in amount $ 42 I have also filed a police report and I need att full investigate outcome report once it's completed. Obviously crime is being done by people who represent att and if this statement dosent alert att then they need to clean up the bad seed . Before it's too late thank you
My AT&T account is 9852649108. My contact number is 985-264-9109.
This complaint is about Upper Level Customer Service personnel and NOT about the lower-level operators that answer the initial telephone calls. It is my opinion that the your 1st level operators are routinely given information by higher level managers that appease the customer when the upper lever manager has no intent of following through on the actions.
My experience involve and insurance claim that turned into a warranty claim and two and a half months of shear stupidity involving broken promises for resolution, callbacks, and credits. I cannot believe that it took AT&T from on/or about July 18, 2017 until on/or about October 11, 2017 to figure out that I had returned a telephone despite that fact that the information was publicly available via the newgistics.com website and that Customer Service Reps for AT&T and Asurion had acknowledged the return of the phone.
I easily have over four hours of phone time (conservative estimate) in trying to resolve this issue once AT&T decided that I had not returned a telephone. This does not include an initial answer as my calls have always been answered very quickly. This means that AT&t personnel also spent that much time on the phone.
I was promised a Credit for the missing phone was going to be applied at least three times. Starting with October 6, I was told three time I would be receiving a phone call from a supervisor. I never received a single phone call, message, or email from said persons. I was told three times that my problem had been escalated. So what. It did not product any results.
Why do I blame the upper-level supervisors? Because a good deal of my time was spent waiting for the agent to receive an answer or proposed action from their supervisor. This is why I don't blame the front end personnel.
Finally, I was given a number to call at Asurion where I was given a number for your Warranty Department. Problem was resolved in about two minutes. It turns out, the information had been available since July. It turns out that tracking information previously given to me by Asurion was correct and that I, as a consumer, was able to verify the device had been sent back. Why could no one tell me this before and why couldn't AT&T figure this out?
I've been with at&T since 2001. I recently changed my billing. I was offered unlimited data, unlimited text and free hbo for 60.00. I received a bill for 137.00 vs. 92.00. I called t mobile and can get a senior citizen discount for 70.00 which includes insurance protection. when I advised this to customer service they thought it best I change. I applied to unlock my phone which takes 24 hours but I wanted you to know a 17 year customer is leaving
My name Rosario del Puerto my Phone 786 262 3490, my account # 152224776 under my husband name Manuel del Puerto. July 5, 2017 I talked with Mr. Sebastian I did a contract for one year for AT&T and DIRECT TV for 155.13 until April 2018. Now the bill is or 233.00. Before I wanted to cancel AT&T and Direct TV because I had very problems each month with the bill but AT&T told me that is going to give a credit for 80 dollars that why I didn't cancel it. After 3 months AT&T put me back the 80 dollars. Are you playing with me? Please try to find a solution and give a call back. Thank you Rosario/
My office has placed over 25 calls to have my number released to Charter when I moved office locations. I still do not have phone service that is potentially costing my business thousands of dollars. This has been an absolute joke. Legal action will be taken. AT&T has refused to release my phone number OF 985-446-3333 after several hours spent on the phone with you. This is disgusting customer service. I am cancelling any further affiliation with At&t.
I got a notification that my payment method failed. I realized it was the card that I had reported lost/stolen. I call and spoke to a rep becuase the system wasn't allowing me to just make the payment arrangement of ~$315.00. The rep stated that I could do it on line and then set up payment arrangements for the balance. I was able to make the $315.00 payment and was not able to set up the payment arrangement. The next rep I got named Debra was so unsympathetic and refused to listen to my explanation. She stated the entire amount was due. I informed her that I just made a $315.00 payment! She stated there was nothing she could do. I was naturally upset, because she seemed not to believe me when I told her that I made the payment and wanted to arrange for the balance. I have been a customer of AT & T since day one, having this account for over 20 years since the GTE Mobilnet days. She then stated it would be $5.00 for her to make a payment with her. I asked her to waive that fee as I really couldn't afford the $317 additional payment. She then changed her story and said she would need $100 to restore the account! I told her I get paid on Friday but she refused to assist. I got the distinct feeling that she was getting an incentive to get any kind of money, but once again I stated I just made a payment of $315.00. She had a mocking tone so I was getting upset over her attitude. She then stated that I would have a restoral fee of $35.00. I again asked her to waive that fee. Really? In all the time I have been a customer with a bill over $300.00 monthly she couldn't waive the fee? Once again I informed her it was not my fault my card was stolen ( and not to mention all the money in my wallet).
Please look into this matter and please listen to the first recording where I was misled. If reps are like that AT& T are bound to lose more customers.
AT&T Customer service department doesn't know what they are doing. I have been trying to get my mom's line block (she is 84 years old and doesn't know how to use the whatsup so she ended making long distance call) without success. Now after being promised that it will be done, I find out that it was not done and I am supposed to pay $600 in long distance calls.
I have a chat printout as a confirmation and for them it's not a valid proof. Are you serious?
I called about a replacement phone. salesperson offer buy one get on free with direct tv offer on phone for over an hour with both people
they both gave their good salesmen spill but when phones arrived I am being charged for 2 phones not one. was given miss info
called at&t customer service no help
Was without service for 5 days due to hurricane. Been on the phone for over 1 hour, talked to 5 different persons. Got cut off, put on hole for 30 min. then cut off and told to call again. Reg. bill $91.03 being without service for 5 days was charged $93.00, what a company.
When will my AT&T be back on - -I have no tv, no phone and no computer (using mine at work). How long will my service be out - I live in Birmingham, Alabama, zip code is 35224.
Have no complaints about U-verse...until now. There is no bad weather in the area or anything so....what happened?
Att agents need to be better informed. Was lied to about our internet plan we choose and amount we would to pay. Received first bill and it was for $85.41 not $30.00 . Called ATT and customer service agent did get bill down to $50.41 but still not correct amount. Was told < we would have to pay the $85.41 and I said "NO" because that was a incorrect amount. A few minutes after we came to a agreement, my internet was cancelled. I spent another hour on the phone trying to get my internet turned back on. Then was told I would need another modem because this one needed updated. So now I have to go thru with waiting for another modem ,setting it up and then reinstalling all my items back on a new modem. Every Att agent , except for the lady that reinstalled my internet, everybody else ,starting with the very first person we talked to about signing up for internet, has lied to us and told us misinformation. I don't know how Att has stayed in business so long, with such stupid prople working for them. I just heard a ad this morning on the radio, and ATT said, no activation fee or free modem and Wi-Fi. Apparently this message hasn't reached all the customer reps. Tired to telling Att reps how to do their job. I feel like I should be on the pay-roll. Can someone please get my bill straightened out.Thanks.
Their cuatomer service is the pits! I wanted to add money to my prepaid account. The menu is not clear as to what button to push to add money to my account, so I pressed 0 to speak to a representative. I told the rep that I wanted to add money and told her the amount. She then rrpeated, "So you want to add money to your account? Everything I said, she repeated. She slso asked if it was from this phone number, and she was one digit off. Whatever happened to quick and efficient service?
The reason why I have been calling to add money this year is because I am dissatisfied with the way they have been handling the auto pay option, which I had for a few years with no problem - I had a certain amount taken out the 5th of the month and it was great! All of a sudden, they stopped withdrawing the money and after 2 months, I got a recorded message that my minutes were about to run out in 7 days. When I called to complain, I was on the phone with customer service for a half hour because she repeated everything I said. I then sent a letter to the President/CEO and I received a call from his assistant informing me that they don't withdraw the payment until two days before they expire. So for 5 days before, I would have to hear a recorded message before I make any call that my minutes are due to expire. MY REASON FOR WANTING TO HAVE A CERTAIN AMOUNT WITHDRAWN ON A CERTAIN DAY OF THE MONTH IS TO AVOID WAITING UNTIL THE LAST MINUTE!!! WHAT PART OF THIS DON'T YOU UNDERSTAND??? And who trains these customer service reps to repeat everything back to you with every sentence? What I want is to go back to have a certain amount taken out of my account on a certain day of EVERY MONTH, no matter how much I have in my account!!!
having trouble with iPhone 6 went to store two time said have to go to apple store drove 40 miles got my phone checke told me I had to go thru insurance I went last Tuesday had file for insurance still haven't got phone I really think people are not trained I am senior use my phone to keep in contact with grandkids really hard to believe I at my age get run around by people at store that don't know what there doimg
I have internet service for one year at $50.00 monthly. In August I received notice that my year would end in September and to contact AT&T prior to 09/15/2007. I contacted Terrell and asked if I could continue at $50 per month and explained my financial situation. He left a voicemail stating it would continue for 12 months at $50.00. I also received an order confirmation to that effect. However, the new confirmation was effective in August instead of September and contrary to what was promised, I received a bill for 60.00. If this could not be accomplished, Terrell should not have promised this. My concern is that AT&T failed to live up to the written and verbal confirmation. Then I was told if I cancelled, I would be liable for charges. Why? Since I was not given the arrangement that was agreed upon. Why should I be penalized for not receiving what I was promised. If necessary, i can send you the audio recording.
I have contacted customer service approximately 4 times over the last week because my internet service is out. The automated system as well as the representatives there are saying that the outage is still existent. The rep I spoke to yesterday said services are normally restored in a 24 hours so I asked to speak with a supervisor. The supervisor I spoke to named Richard was chatting with me and did not give me a chance to type anything before disconnecting our chat session. I have not received any calls or notifications regarding an outage until I called only to have a supervisor be rude to me. This is some of the worst customer service I have experienced in a while and I am definitely shopping for a new carrier in my area!
To whom it may concern,
I am writing this letter to relay my great dissatisfaction with the services I received recently from AT&T. I am a disabled, elderly woman on a fixed income and appalled with the run around and poor customer service I was given as I attempted to retain services at my new residence. As a customer of AT&T of over 8 years, I had been pleased with the services provided, but this current ordeal has lasted over four months (from May 2017 to present), as I have been told incorrect information, stood up for appointments and promised things that have not come fruition. I would like to provide a brief overview of the egregious manner in which my case has been handled in hopes that something can be done.
In May of 2017, I moved to a new residence and requested that my cable services be instated at that location. Upon contacting AT&T customer service to begin the process, I was told that I had AT&T gear that I needed to return in order to clear the previous account. I told them that the items had been returned, but the system did not reflect that I had done so. Over a month and a half passed and numerous follow up calls later to verify if the account was cleared, I was continually told that the items were still shown on my account. This was a tremendous stressful situation for me, not to mention prolonged period of time that I did not have services in my new home. All the representatives I spoke to did not take the time to research the situation any further, which was perplexing to me to say the least.
I was finally able to speak to a manager and able to plead my situation for assistance. It was found that the account was cleared and I was promised a $200 gift card and a reduction in monthly services to $80 per month for phone, internet and cable for my inconvenience. The installation of services was ordered and scheduled at that time. The tech did not show up on the day and allotted, which was another added stress to an already absurd situation. When I called to advise AT&T that the tech did not come as scheduled, they researched and advised me that a $100 advance payment was needed, which I was not told about beforehand. If I had known this information during the initial call, I would have been prepared to pay it, but as I mentioned, I am on a fixed income and did not have the funds to retain the services at that time. More time passed and I saved the money to get the services, which I was then told that due to my credit, I had to pay a $449 non-refundable fee to obtain services, which I was not able to negotiate. An option for Direct TV was offered to me as the only option of services in my circumstance, which I had to check with my landlord to ensure that it was okay to have the equipment placed on the residence. The representative stated they would call me back, but never did so. Again, I had to call the AT&T customer service department back to say that I was interested in the Direct TV services. Hopeful at that point, I set up a new installation date. The tech arrived and again I was dismayed to find that he only bought hook ups for 2 rooms, which I had ordered 3. I called yet another time to verify the actual order and was able to get the situation rectified. At this point, as you can see after much time and stress, I finally received cable services after 4 months, but have yet to receive the internet and any of the guarantees I was promised from previous interactions with the company. I am hopeful that the company is interested in compensating me and my family for the blatant disregard for time and poor customer service it has displayed over the past 4 months, as it has definitely soured the perception of AT&T in my mind.
If there are any further questions or information needed pertaining to this situation, I can be reached at 619-715-0776 at your soonest. Minimally, I would like to receive some type of acknowledgement of this situation from the company to ensure that this is addressed in an appropriate manner because no one should have to enter such a stressful ordeal just to obtain internet, phone and cable services in their home. Thank you for your time and consideration in this matter.
On June 24, 2017 I switched my wireless service from TMobile to ATT. ATT promised to credit me up to $650.00 to pay for the phones I still owed to TMobile which was 2x$540.00. On June 24th, a trade in deduction was made for the phones of $376.00 and I was promised the balance in Visa cards to take care of the balance. I submitted my final TMobile bill TWICE because I was told I did not qualify for the credit the first time!! The second time they accepted it, however, 3 months later I finally received the Visas (9/16/17) for only $190.00 each because ATT decided to deduct an additional $150.00 for trade in from the approved amount of $340.00. First of all....why was the approved amount for $340 when the bill clearly stated I owed $540.00??? And secondly, deducting trade in twice totaling $676.00 on brand new LG V20 phones is outrageous!! How is this right??? ATT is making false claims that they will pay for your phones to switch over!!! I am pissed that I ever believed them.
I ordered a new SIM card because the old one didn't work, but with one time visit at&t store, one time phone order, one time online chat order, and more than two week's waiting, I got no SIM card. When I talk to the online customer service, chatting with a person named Jennifer, the woman is even worse. I think I deserved a refund for so long a time not being served, but she didn't think so, and without asking if there is any question, she finished the chat!
We were promised 3 services for $68 dollars a month. Had them for 3 months and every month we are charged almost $100 more than that. End up spending 2 hours or more each month talking to numerous departments. They lower the bill, eventually, but the amount they take off is added to the next month's bill. They are unethical, I'm so fed up, I'm switching all my services to another company.
My youngest son called a the week before to get service on Saturday, September 9th. Came to my house so that he could assist the AT&T service people with any questions. He spent a good part of the morning trying to find out where the service tech was. Speaking to someone in another country who knew nothing. I called later in the afternoon on Saturday to see why they still had not shown up to come check our equipment, since we believed that Hurricane Harvey had fried our receiver. This was a no show and a lot of static on the phone. Now I am being sent out new equipment that should arrived today (Tuesday, Sept 12) . What service, I am so tired of being jerked around with them. 281-484-4902
My oldest son had the same experience yesterday at his apartment NO SHOW, NO CALL- This service SUCKS!! 346-900-3989
So you know what AT&T Uverse needs to reimburse us for our time and does not deserve even one gold star.
Account: 116979669 [see attached image]
For TWENTY YEARS - - ALL my checks arrived on time and cleared my bank.
I got notification that a check (sent on Aug 12th) had not arrived by Aug 22nd (confirmed by bank. that it had not been posted to them)..
[Note: the USPS, apparently, has had some sort of deliver problem. because a first Comcast/xfinity check (mailed the same day that my first AT&T check was mailed) also never arrived, and i had to send a second check, too (on the same day as i sent my replacement check to AT&T]
I called the Philippians AT&T Support Center and spoke to "Lea" [ID no. 60197-5014].
She failed to document this: that i would be charged a late fee even if i sent a second check.
[Note: i could have walked 20 mins to a AT&T store at a mall to pay with cash or check or credit card if i knew i was going to owe an addition $10 that i can't afford]
MY UNDERSTAND WAS THAT I WOULD NOT (NOT) GET A LATE FEE CHARGE.
I understood from "Lea" that everything would be Okay, since i was sending a second check, SO LONG as it arrived before Sept 15th, WHICH IT DID (confirmed by my bank / posted Aug 28th).
I now have a new billing that includes a $9.00+ late charge with the bill totaling ten dollars more than normal.
[09-11-17]: Successive and Repeated phone calls to your incompetent Philippines' AT&T Support Center produced only people wanting to do power over me and not be supportive. [Hanna/ID= 4504 and Rachel/ID= ?] Repeatedly they refused to connect me with a supervisor who could remove the late fee which should not have been there in the first place. Then Hanna said she would call me back in 30mins. SHE DID NOT. || An hour later i called again (Rachel), and was finally to someone who was supposed to be a supervisor. I got to Bryan/ID= V3FP7Y6, who, supposedly, was a supervisor. His language was practically impossible to comprehend. His demeanor was the opposite of helpful. He kept trying to say i did not have the correct Account Passcode. I did. I always give it and it always is correct. Then he said he was in the cellphone department. It seemed to me he wanted to do-power over me and have control. The hostile attitude of Filipinos is generally combative, not polite and not accommodating. They demonstrated this toward me, an American [a 70 year old white lady in my case]. This is not good for your AT&T reputation and not good for your PR. || — IT WOULD BE SMART BUSINESS PRACTICE to honor the No Late Fee understanding i had and credit my next bill.
I was ATT Corporate store Employee. I was getting 50% discount. I lost job on 27th July 2017. I called same day to customer service to know up to which date I will get discount and they said up to that billing cycle. On 19th August I went to Beltline ,irving store and changed plan from post paid to prepaid and next month I got bill around 106 dollars. I did chat with customer service they adjusted amount and told me to pay $ 73.97, which I pad immediately. Still I was seeing 32.50 still needed to pay. I again called customer service and told them that I changed my plan the very first day and they said still I have to pay $32.50. As I was charged for whole month even though I have not used it. From her tone she was not ready to look in the matter or asking supervisor and was not ready to give me email added for making complaints. I am very upset with this. As an employee I was always feeling proud for working for my company and Team and I thought they will help me out as much as they can.My account no, is 177056942461. Please help me. Thanks.
my bill is never the same every month and never in my favor.
when I call, get no help and when I asked to speak to supervisor they are not available and will call me within an hour RIGHT
no call back. I am very unsatisfied with their customer service ..
Ive been a loyal customer of att for over 10 years. I bought my house and moved in 2 1/2 years ago. I transferred my u-verse to my house. I had noting but problems with it going in and out all the time. Countless phone calls and men coming to my home would never solve the problems. They convinced me that by installing direct tv, drilling into my brand new roof to install a dish would solveall these problems. I expressed concerns about my new roof having holes drilled into it. Att said it was the best option. Direct tv never worked properly. I had so many outages with internet and tv going down all the time. By all the time, I mean many times per week. I was charged 100 the day they came with the service man telling me I had to pay this fee or they would not install it. Then I find out I never should have been charged this because I was a current att customer. I never got reimbursed for this. Finally, after over a year of this, with service men coming out 5x in one week we decided to cancel due to att not providing the service in the contract they promised. The past 6 weeks, I have been on the phone with att to get the termination fees reversed as they told me they would do. The final bill is almost 321.00. I have been transferred 11 times in one almost 3 hour call, hung up on, the managers, customer care people and billing managers that promised this bill is being escalated and would be reversed in 24 hours, stated they would leave notes in my file, it is still not taken care of. Now my credit scare reflects late payment. I have a great credit scare and this does not sit lightly with me. The notes they state they cannot find. The agent id numbers I give them, they refuse to look up and ask them. I have asked for the ceo email or name to file a complaint, they refused to give me any name or email. They never reimbursed all the money I aid for services I could not use. ATT is quick to take all my payments, never late once in 10 years, but as soon as you cancel, they shun you. I'm to the point I am going to call my attorney and let him handle it. Why can't they reverse the charges and just do the RIGHT THING? Do NOT get att service. They do not take care of their customers before, during or after service.
They are selling Asurion Insurance for phones and not telling that they only cover liquid damages and physical damages for certain zipcodes and making you pay the same price for the insurance and will not find the address that does and mail the phn to be repaired and mail it back so everyone would ge treated equally. Why cant we get the same coverage for everyone if we all pay the same price for insurance but only have one option. you should tell customers this up front.
I have tried to submit a complaint 4 times and get an error, talk again message only AFTER I finish filling out the form and submitting.
On Wednesday Sept. 6, 2017 between 5:00 and 5:30 p.m. EST my UVerse U200 cable went out briefly. When it reset and came back up local Indianapolis channel 13 WTHR had been taken off the lineup and was no longer available. I found that there is a contract dispute between ATT and WTHR.
To be clear I am not upset with WTHR, I am ANGRY with ATT. This type of contract dispute should NOT affect or involve customers!!
Customers pay a high cost for cable and if they want cable they have to pay it. This channel is not available since last night and still not available. I am still paying for cable! It may seen like a small thing since it is one channel BUT it is the principle that this type of thing is passed on to customers. If WTHR does not want to pay what ATT is asking, that should NOT AFFECT CUSTOMERS.
I am strongly considering leaving ATT. I will be following up and continue to voice my complaint through all resources.
This is my third try to email a complaint. I could get all the way through and submit, then I would get a # (1504742100), an error message and it said to try again later.
On Wednesday September 6, 2017 between 5:00 and 5:30 p.m. EST my UVerse 200 cable went out. When it reset itself and came on, Indianapolis local channel 13 WTHR had a message that it had been taken off. I looked online and it has to do with a debate about money between ATT and WTHR
I am NOT angry with WTHR. I AM ANGRY with ATT. This type of thing should NOT affect paying customers!! Cable cost a lot and if you want cable you have to pay the price. If WTHR doesn't want to pay what ATT wants, that should NOT affect customers.
I will continue to voice my complaint and follow through.
On Wednesday, September 6, 2017 between 5:00 and 5:30 p.m. EST, my UVerse U200 cable went off for a brief moment. When it reset itself and the cable came back on, local Indianapolis channel WTHR was not available. It seems there is some dispute between WTHR and AT&T re: money. So WTHR, cable channel 13, is unavailable to me, a paying customer.
Let me be clear-I am NOT upset with WTHR. I am ANGRY with AT&T. Contract and money disputes should not affect customers who pay quite a lot for cable. If WTHR does not justify paying what AT&T wants, it should NOT AFFECT CUSTOMERS!
I am strongly considering leaving AT&T. Cable charges are way too high and people have to pay it if they want cable. Now this.
I will be voicing my complaint to AT&T in any way I can and will continue to follow.
On Wednesday, September 6, 2017 between 5:00 and 5:30 p.m. my UVerse 200 cable service was interrupted for a brief couple of moments. When it reset itself, local Indianapolis channel WTHR (Cable channel 13) was not available. There was a message stating that this channel was removed "despite our efforts". I looked online and saw there is a contract dispute between AT&T and WTHR over money. I confirmed this by phone call with AT&T.
Let me be clear-I am NOT angry with WTHR. I AM ANGRY with AT&T. This contract dispute over money should not affect customers!!
I pay a good deal of money to have cable which is already too high. If I want cable I have to pay it. Customers already pay too much. I am strongly considering leaving AT&T. Whether WTHR is willing to pay what AT&T wants to keep in on cable SHOULD NOT BE TAKEN OUT ON CUSTOMERS.
I will be voicing this complaint in as many ways possible and will continue to follow up.
I have been having trouble with my land line phone for some time now . I called to have my lines worked on , the first guy that came out here said the problem was down town . and they would have to fix it down there . a while went by and i was still having trouble . so i called again . they said they would send some one out in 2 weeks . the next guy came out he said it was the underground wire out on peachorchard rd and he was not authorized to go under ground . so i waited longer for someone to fix it . when nothing was happening and i was still having trouble with the phone service i called again and asked if they were going to take some money off my bill because the phone service was not right still . he told me he would take 27.00 off .that was aug 8 to the 15 . it is now sept . l have tryed to get the phone fixed from before july . and still having trouble with the phone service . I think i should not be charged for service until it is fixed or turn off the phone until the company can fix this .the only other thing i can think of doing is to report it to the bbb. because im not getting nothing done like this . and to think when i call to report the problem they try to sell me more services . i dont think so if you cant get one service fixed.
my name is cheryl burke
address is 3515 old tobacco rd augusta ga 30906
phone number 706-796-9381
On Aug 28, 2017 ATT was supposed to install my internet service, so I had my daughter to take a day off from work and stay home between the hours of 8am-8:00pm. I called on Aug 27, 2017 that morning to see if they could narrow down a time I was told no but they would be more than happy to call me 30minute before arriving. I get an email on Aug 28, saying that I cancel my Appt. So when I call back they told me it was due a payment not going threw, I said if that's the cast when I called on Aug 27, they look up acct. information every was thing set to go Aug 28. When talk to att. customer service rep. she told me she apologize and she can set up Aug 30, I paid ATT $100.00 payment . On the 30th no one came out I was told between the hours of 8:00am -12:00noon no show no call. So called back they I was told I don't see appt. for you we have you down for Sept 5,2017 8AM-12:00 NOON I said could please see if I can be there first stop she said I will put in the notes. Sept 5 get here I get email 11:38AM saying they will not be able here by noon. So I explain to them this would be my 3rd install date and was lack communication on Att. How sad I had buddle packages with Direct TV SO I CANCEL MY SERVICES ITS POOR CUSTOMER ALL WAY AROUND.
on 9-1-2017 I called on 18008940374 for a down phone line in my yard got transferred to 18002882020,8773770016 got someone fro india two time gave a# to risk management 6268174294 got one more # one hour pass called again talked to jill she sent me to a line that I could speak the language called again was transferred to 611 talk to steve told me that some one will be out to fix it now to day is 9-5-2017 not done my dogs or kids was told to stay away I called the city utility serves got a number got it done 5 days later very pohave re serves that why I have cable and will never have att
Charged twice to purchase Direct TV equipment .In Store i was told you never sell the equipment ! I have spoken to at least 10 customer service agents and no one can help me
Account No. 251237543
Case # 1-209873458253
Jerrold W. Schwarz
I spent over 20 minutes on the line holding to complain about exposed wires in my garden. I am a DirectTV customer but I did not have a service call but apparently my neighbors did. I spoke to 2 ATT techinicians that were on site.
I am on hold not for another 10 minutes and still waiting for resolution so submitting this as well.
The one told me that he wasn't the one to burry wires. It is unsafe and very unsightly for my yard to have exposed wires. I have landscapers coming this week to work in that area of my yard to clean it out.
This needs immediate attention.
I applied for the Directv / ATT Wireless special pricing in February of 2016. I was overcharged more tan $100 per month for 14 months and then they offered me $25.00 credit every month to add HBO if I had unlimited talk/text/data wireless plan. I agreed and have had to call in three times and still no $25.00 credit. They owe me over $1100 in overcharges for my Directv service and they stole over 13 hours of my time calling and fighting with them for 14 months. I truly wish each incompetent person at AT&T that has been involved in screwing up my account could feel and experience my frustration and disappointment.
Can anyone imagine 16 months of incorrect bills and calling into customer service one or two times a month for 16 months? AT&T so pathetic in their intercompartmentalizations, it results in complete stupification of every employee!
I signed up for new Internet and Direct TV services based on a advertisement sent to me home. the deal was for a 2 year contract I would recive Internet TV for $55 a month with a $20 discount on my mobile phone bill and a $100 Visa card
The day of insulation the rep told me Direct TV could not be used even thought I had this service before. The only option was universe and that would be an additional $25 per month but all of the services were the same. Today I called because I had no premium channels per the deal. I found out my monthly cost is $133 per month and after 2.5 hours with your customer service I'm told the only thing I can d is cancel service
I would never have switched had the prices be HONESTLY told to me at insulation.
After 1.4 hours on the phone a team manger named Vaughn was rude and condensing telling me I lied about the package bought. This experience has left me doubting that AT&T is a quality organization
I fully expect AT&T to honor the CONTRACT we agreed too
I did an online AT&T purchase on June 21, 2017 at 6:24 PM for an Netgear 7550 Accessory for a total of $107.75. I received this online purchased on June 24, 2017. I was not happy with this purchased and on the their return policy for a refund, it said to return it to any AT&T store. No luck. Me and my son went to three different AT&T. First stop was at AT&T in Dinuba, Ca.they said we needed to take it to a bigger store. We went to AT&T in Visalia, Ca, they said they do not take item like that and we need to take it to the post office. We took it to the AT&T in Tulare, Ca. and they told us the same thing, take it to the post office. This is June 27, 2017 we send it back through the USPS. I called AT&T on August 4, 2017 I was on the phone for over 2 hrs, they kept transferring from U-Verse to Wireless back and forth.I spoke with Anika, Austin, Natanya, Richard, Samuel, he was able to find through tracking number and return label, that they received it! I was transferred again I spoke with Jennifer, Loren and Janet. Janet said it takes 90 days for refunds. She said the last of August I should get the refund.I thought it was too long. On 8/8/2017 I did an online chat with Sofiya G. Let her know the Online purchased of Netgear Model 7550 was returned back on 6/27/2017 and wanted to know when I would get my refund! She said she would have her Supervisor give me a call. At 11:13 a.m. James her supervisor called me and said he would fix everything , not to worry, I would get my refund back in my account in 48-72 hrs. That didn't happen. August 21, 2017 I called and spoke with Edward from Refund Costumer Dept. he tells me it will take 30 to 40 days more for the refund of $107.75. I have been waiting since June for a refund. AT&T has their product, I haven't received my refund. All they are doing to me is lying. Hope you can help me! Here I'm sending my order forms, Account Activity where &107.75 was taken out and my Return slip from Visalia Post Office. Thank you, Maria Valencia
When switching to at&t from Verizon I was offered a promotional deal to cover the cost of my cancellation fee (up to $650). Then later on I was asked if I wanted at&t to buy my cell phones or keep them and sell them. We asked how much they would be willing to buy them for, AT&T offered $200 each ($400 total, they were in really good shape). We figured we would probably only get $125 each, so sounded like a good idea. We had the manager come over to confirm that the "deals" were separate; One deal to buy our phones. Second deal cover cancellation fee up to $650.
We got our final bill from Verizon, took it into the at&t store and they uploaded everything and we were told we are good to go. We would get 2 visa giftcards in about 8 weeks ($220 each to cover the cancellation). All is well with the world.
Then I get the email stating that my cards have been approved and put in the mail... $20 each. WHAT?!?! At this point I click the link attached to this email to discover that they are NOT separate deals and that you had to trade in your phones and they DO subtract it from the amount they are going to "cover" for you to switch. Not to mention all this happens after your first 30 days so you can't just cancel.
I called customer service only to be transferred 4 times, totally over 2 hours, just to be informed that they are not AT&T (they are a third party - Extra Measures) and cannot do anything and they suggested that I go to the store, but it doesn't matter because they told me wrong and at&t will not honor it.
So I go to the store, wait 30 mins just to be signed in. But I was happy to see both the girl that helped us and the same manager were working that offered us the deal. I was told when I checked in that they can text me when I’m next in line if I want to run some errands, but she would wait if it was her because they were moving fast and had 2 more employees coming in. I wait another 45 mins and don’t get either the girl or the manager. I explain to the nice new lady what all happened and that $400 is a good chunk of change and I want it. She writes everything down and says she has to talk to the Manager (super nice about everything). After 15 mins of her and Manager in the back room, they both come out and walk over to me. The Manager then starts to tell me that I somehow misunderstand and that herself and the girl that tried to help us the first time are “actually really good about explaining the deal” so there is no way she told me that. I explained again and she claimed she would never say that and there is nothing they can do. Again “she is really good at explaining it and we have to trade in our phones.” I say, again, BOTH my husband and I didn’t misunderstand you, we confirmed several times. She just shakes her head at me. At this point I am so angry I just start to cry (not ball, but I ask for a minute). I tell them I will have to talk to my husband and walk out thanking the new lady that tried to help me. I had to leave because it was either I leave now or I throw a BIG SCENE.
I am tired of being lied to. I just want what I was promised that made me switch to at&t. Sprint offered the same deal (but explained it better, because we understood the cell phones would come out of the $650), but that is why we went with at&t – we thought they were offering a better deal. That is also why we ASKED SEVERAL times are “you sure these are separate deals?” That is why we asked the MANAGER to come over to make sure we understood them correctly! So, in other words Sprint and at&t were/are offering the same deal, however at&t is doing a bait and switch (aka lying about it until you are a customer).
My question... how do I make AT&T honor the promotion I was promised when signed,because they wait after the 30 day period so I can no longer cancel without HUGE fees?
My wife and I went into your Floresville, Texas store on August 27th around 4 pm and asked one of your reps to help us understand why my Iphone 5 had a black screen. The gentleman that we were dealing with was new and did not really know what was going on with the phone. He told us he was in "training", he keep going to the back of the store and speaking with someone and coming back to speak with us. Finally a female rep came out to help him and us. She informed us that the phone needed to be replaced or fixed by another company. She explained about the "BOGO" deal and told us we needed to change our phone numbers in order to get the deal and we could not get the Iphone 7 like we wanted because of our eyesight. After we had been there for about 30 minutes or so, she informed us that their system was down anyway and we couldn't buy any products until Monday so we needed to go back to the store on Monday. We disappointedly agreed and we left with my cell phone still not working. We went back to the store on Monday, August 28th and none of the people that were there on Sunday were working so we spoke with Seth. We explained the situation to him and he stated that we could get some good deals but he would have to speak with his manager Justin Sixsmith so we needed to come back on Tuesday because the manager wasn't there but Seth assured us that he would be working the next day until 8pm. Again, we left very disappointed and upset that we were not getting anywhere with our situation. We returned to the store on Tuesday, August 29th around 6:45 or so and lo and behold Seth was not working!!!!! There was another rep there and he informed us about the "BOGO" and we told him about the situation and asked to speak with the Manager. He said the manager would be out in a bit and continued to look at the ipad for more deals. Finally, after about 15 minutes, a gentleman came out from the back room and I asked him if he was the manager and he said yes. I explained the situation and he did not care, he stated that we could get "BOGO" but we needed to add a line or take one off and get a new phone number and told the other rep where to look for the deals on the ipad and told us that he needed to leave because he was suppose to be off at 6 pm and he had personal things to do. He just left us standing there with the other rep. The rep then told us to come back in September because At&T would be offering good deals on the Iphone 8. We just left very upset and couldn't believe what was going on with your store. We have been customers for a few years and we are very, very upset and disappointed that your reps could not/would not help us get a new phone!!!! My name is Edelmiro "Eddie" Ramirez. My wife's phone number is 956-236-2207. I still can not use my phone (956-220-8799).
AT&T digital life is the worst product on the market. They came out to repair one digital door lock that had a key. The new digital door long no longer had a key. Needless to say, it did not function and lock me out of my home. I had to pay a locksmith $180 to break me into my back door, currently the only door that works. They have promised me over and over phone calls, on site visits to correct the problem, supervisor phone calls, etc. – Nothing has happened. I have been with AT&T for over a decade I spent in excess of $8700 a year with them on their wireless plans Internet and DirecTV. At the very least they should treat me with respect They do not. If they cannot treat someone who spends the kind of money that I spend with them with a modicum of respect then how are they going to spend the average AT&T user. I am demanding to be let loose of my digital life contract immediately and I will be taking my phones elsewhere in addition to my high-speed Internet and I will be dealing with DIRECTV one on one without AT&T and Bault if that is not possible I will deal with dish network. AT&T is officially Lost all my am business. We live in a capitalist society and the only thing that these big corporations understand is the loss of money. It has been three days now and I still cannot get into my front door; The last customer service person this morning had the audacity to tell me that there is a technician coming to my house today but no one has called me to see if I would even be home today to receive a technician. This treatment is out rages. They have lied to me now on four separate occasions for this one instance
I have written several letters regarding the repeatedly bad phone & internet support,and subsequent poor repair service I have been receiving from AT&T since April 2017.
I have contacted the local AT&T office several time and had over 15 technicians here in my home within the past 4/1/2 months and the issues have not been resolved.I cannot understand why no one at AT&T can correctly identify and fix what should be a simple problem.
I went to at&t to ask about switching from Verizon. the sales rep at the Quakertown pa store advised that there would be 3 gift cards for 650.00 so I wouldn't owe Verizon anything. I offered to pay the deposits on the phones at that time. However the sales rep used the credits for the deposits on the phones without my authorization. I am stuck with a 1500.00 bill from Verizon which now has me in collections .I traded in 2 Iphone7 and an IPhone 7 plus I got credit for 3 IPhone 7's. I am also going to contact better business and file a complaint . I have been to the store in Quakertown the day after I switched and several times after that with no resolution. If I knew this was going to happen I would have stayed with Verizon
I did try and contact the regional manager and they would not return my call . My supervisor at work advised she has had the same issue and is filing a complaint with bbb and she is going back to Verizon. I will also be leaving att and advising anyone I know not to switch to att. If you are trying to send away customers this is a good way to go about it. I am so sorry I ever left verizon
I moved from Georgia to SC in July. In June, I established new service with AT&T which included DIRECTV + AT&T internet bundle for $80.00 per month. This included free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. After signing up online, I received Order Confirmation Number: 22-173667914113234. Later that day, I received another email from AT&T asking me to contact them because they could not complete my order. It took 5 phone calls (one lasting 1 hour and 26 minutes) to explain to the AT&T reps that I was moving and wanted to sign up for the current promotion. The representatives were so busy reading a prepared script they were not actively listening to what their customers are saying. I finally had an installation date of July 18th with the AT&T rep telling me they would honor the same promotion $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card.
On July 18th, my internet was set up at my new address by AT&T. Later that day the DirecTV tech came to my house to hook up cable. He advised that he could not hook up DIRECTV because there are too many trees in my backyard. I called AT&T again and was told they would hook up AT&T U-Verse on Friday, July 21st and honor the same promotion of $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. My appointment was set between 11:00am - 1:00pm. The technician did not show up until 3:30 that afternoon and although he was setting up 2 televisions, he only brought 1 remote.
Two weeks later, my premium channels were cancelled with no prior notice. When I contacted AT&T I was advised I was not eligible for the premium channels at no cost for 3 months even though I had been watching them until they were disconnected. I eventually resolved that problem. A few days later I noticed that I was charged an installation charge of $35.00 and charged for cable service beginning on July 18th even though it was not hooked up until July 21st. I again had to call AT&T to resolve that problem. The AT&T rep issued a credit to my account and confirmed that I would be getting my $200.00 Visa Reward card in approximately 3 weeks.
Five weeks went by and I had not received the information for the $200.00 Visa Rewards. I contacted the AT&T Reward Center and was told they did not show any rewards for me. The rep said he could issue rewards in the amount of $150.00 and he would transfer me to AT&T Customer Service to obtain the additional $50.00 in Visa Rewards. I requested to speak to a manager and was supposedly transferred to a manager named Matthew. Matthew told me he would issue the additional $50.00 in rewards. That was 5 days ago and I still have not been issued the additional $50.00.
AT&T has poorly managed my account since the day I signed up. AT&T incorrectly bills its customers, fails to honor promotions and won’t provide any meaningful resolution to their customers.
I spent four and a half hours today calling AT&T customer service regarding my account. I had a new bundled account with Direct TV, landline phone with unlimited long distance and internet that was to take effect in December 2016 and was a 12 month agreement. I have not received the same bill two months in a row. I have called every month and been told things that I knew were not correct. Today was no exception. I was disconnected numerous times. There were a few representatives that were rude and clearly were not going to assist me. A forty plus year customer should be one that you would want to keep. Not so. When they can not tell you why your bill has not been the same for eight months in a row and are rude you no longer have my respect. Asking you to read your bill to them while they look at it on their end and say "good job" is unacceptable. I did my work by keeping records of names, dates and times. They will say anything to get you off the phone. They do not even think about some of the ridiculous things they are saying and when you call it to their attention they just stop talking or hang up on you. Looks like you would WANT to retain long standing customers. Guess AT&T does not care.
This saga starts mid-afternoon Wednesday August 16th coincidentally within 5 minutes after I had called Spectrum Time Warner to order their 100 MG Internet Service, and right before I called AT&T to cancel my internet service. An AT&T representative just happened to knock on my door, informing the residents in my area AT&T had just installed a new fiber cable. He told me I could get Direct TV and Internet service with a total savings of about $50.00 per month, and that AT&T had Internet speed available at 1000 MBPS (1 GIG). The reason I called Spectrum was they advertise 100 MBPS for $49.95 per month. I was told by the representative, I could get 1 Gig Internet speed for only $70.00 per month. My first thought was 10 times the speed with AT&T (and I’m already with AT&T) for only $20.00 more a month, that is a no-brainer, what a deal. I signed up for the Direct TV package, plus the upgrade to my Internet Service. Sounds good, but………. I was told the following Friday the 18th AT&T would be out to install the service. I took off work Friday (1) for the person to install the services requested.
When the man arrived, he told me he was only out to install the Direct TV order. I presently have 6 televisions in my home with 6 cable receiver boxes. The installer informed me with Direct TV I could only have 3 or 4 active receivers and for anything above 4 boxes I would have to activate and de-activate a box each time I wanted to use the 5th receiver. Also, he and whoever sold me the package were 3rd party vendors and in spite of the fact the person was wearing an AT&T ID card they are 3rd party vendors and will say anything to make a sale. When I called AT&T to verify what the installer had said, I was told what the installer had said was correct. Anything above 5 boxes I would have problems. I cancelled the order, and kept my original U-Verse service with 6 boxes.
When I asked what time, the installer would be out to install the Internet service I was told there was no order placed for service. I was under the impression the person I placed the order with had placed the whole order, but was later told since he is an independent contractor, and NOT an AT&T employee he does not have access to the AT&T ordering system and that I would have to start the whole process over again. At that time, I placed an upgrade to my Internet to 1000 MBPS (1 GIG) and was told an installer would be out Tuesday August 22nd between 09:00 and 11:00 am. I took another (2) day off work expecting to be able to return later that afternoon. After about 4:00 pm I called AT&T and spoke with a supervisor named Swami who issued another trouble ticket and told me he would be monitoring the job and that someone would be out that day. The installer finally arrived around 5:00 pm and stayed until after 7:30 pm. He told me his job was to install, THE FIBER ONLY, and that someone else would be out the next morning, to complete the job. Consequently, I had to take another day (3) off work Wednesday the 23rd.
Sure enough, another installer showed up around 08:30 am and he was here all-day Wednesday. One of the problems he mentioned to me was, there was something wrong with the way the order was blocked in the CO and that it reverted back to copper line speed and it would take 6 hours to correct. He called his supervisor and everyone else associated with the order and within about ½ the time the problem was corrected. The installer was here over 12 hours trying to get the service working, correctly. When he left he told me 1 was getting over 1 GIG download speed and 750 MBPS upload speed. He left and everything was working great.
Saturday August 26th, I just happened to check the internet speed, I was getting and according to www. att.com/speedtest I was only getting 38 MBPS upload speed and 51 MBPS download speed. I again called AT&T and scheduled an appointment for the next day Sunday the 27th between 08:00 am and noon. When I realized there was a conflict with the times I called back and re-scheduled for between noon and 4:00 pm. The technician showed up and within 10 minutes was gone telling me there was an outside problem and he would refer it to the correct department and someone would be back that same day. Thankfully, I didn’t have to take another day off work but, I wasted another day waiting for someone to get my internet working, all for nothing. About 6:00 I called into AT&T again and spoke with another supervisor Mel who issued another trouble ticket J 864 994 56 and told me the problem was outside my house and he would be “monitoring the job and that someone would be out that day, and that they would be working until about 10:00 pm.”
Before I left going to work Monday morning the 28th I thought I would give AT&T another chance. I called again, spoke with someone named Jason and he issued another trouble ticket J 866 391 10. He gave me the standard phrase about monitoring the problem……We agreed before I take another day (4) off work he and the technician would call me at least 30 minutes before the technician arrived. Within 15 minutes he called me saying the guy was on the way. The tech arrived about a couple of hours later. The first technician, polished the connections and said whoever was here the previous day (Sunday) did not do everything he was supposed to do and he would refer the trouble back to him. I explained this had been referred, referred, and referred again, but the service still was not working correctly. He called and got someone from the same department as the original technician who came out Sunday and together they made the following conclusions: (1) my desktop computer is working wireless, as opposed to being hard-wired, which is the optimum, (2) the network interface card in my computer is too old and cannot operate at 1 GIG speed, and (3) that there are too many programs operating on my computer, in the background. In order to solve the first problem, I would have to authorize an additional charge to “hard wire” my desktop. I authorized the charge, and when he finished hard wiring it still did not meet the minimum requirements. After he finished, my internet speed is only 138.1 MBPS download and 143.0 upload. It improved about 10 % from the download speed of 32.5 and an upload speed of 36.9, but nothing close to what I expected or what is acceptable. I’m paying for 1 GIG speed and I find it extremely hard to believe AT&T is advertising 1 GIG speed and in reality only offering less than 15% of what is promised.
When I asked the installer that question his response was I should expect 1 GIG leaving the office, but only 500 GIG, (under perfect circumstances) at the gateway, and since my computer is in such bad shape, I should replace it. AFTER I PURCHASE A TOTALLY NEW COMPUTER SYSTEM, and the absolute best I can expect is 300 GIG at my computer.
Concern – Every time I call AT&T I get an agent who is extremely apologetic, very sorry I have a problem, and they are more than willing to help. The problem is they never solve problems just refer them to someone else. Please consider teaching your foreign agents how to test problems, or bring that function back to the US, where the testers are? Results matter to me as a customer, not someone who is being condescending.
Question: How do I get what I’m paying for 1 GIG Internet Service, without having to take another day off work, or going to another vendor? I’m a retired AT&T employee who chooses to do business with AT&T, exclusively.
Ellaird Bailey, email@example.com
Account Number – 104 800 705
Home 626 798-6755; Cell 626 644-2778
Landline goes dead often. Phone has been dead for almost 2 weeks. Previous request to check line with no results. Tired of paying bill when service is not available. Mrs. Jackson is 100 yrs. old and needs her phone to work in case of an emergency. She furthers needs a reduction of monthly bill charged because of her age and service of the phone.
Thank you for your attention to this matter. This is our 3rd request to fix the landline of 615-895-1312.
Patsy Highland, Daughter
Cell Phone # 615-585-7030
My bill is different every months. I called few times to AT&T but those people don't understand. It's look like they are reading from computer screen. When I requested to speak to manager the person said we have no manager or supervisor. I'm going nuts with AT&T wireless customer service. Alot of people talking in Spanish and hard to make them understand. My phone number is 732-692-7038. If my issue is not resolved then I have to cancel the service and move to another company. Someone pls give me call from management to resolve my issue.
On 8/15/17 I contacted AT&T to change my U-Verse TV package to reduce cost. Since I also have my landline, internet & cellphone services with AT&T I requested any other "deals" for these 3 additional service. That call ended with reduced costs for TV, landline & internet but not cellphone. Several days later I received in the mail a printout of the changes. All 3 (TV, Internet & landline) changes/reduced costs were incorrect. On 8/21/17 I contacted AT&T regarding these errors & at end of that phone conversation was guaranteed all errors would be corrected. On 8/28/17, 1:20a.m., when the changes to the U-Verse TV package happened, a number of channels were not included that were guaranteed to be available. This began a series of phone conversations with 3 different representatives on 8/28/17 & the error is still not corrected. The final conversation ended with the representative telling me someone will contact me in approx. 1 week regarding the additional TV channels that should have been included in the revised U-Verse TV package. It is extremely frustrating that a change to a TV package & revised costs for these 3 services can not be coordinated by AT&T in a timely manner. Each time I talked with representatives (different city, different reps, etc.) they all indicated incorrect information/data had been entered by the previous representative. Nothing like "passing the buck", so professional. Any AT&T Customer Service rep anywhere in the country should have immediate access to each customer's complete "file", including previously quoted costs, dates of service requests/changes, etc. I have recently retired from almost 40 years in the Hospitality industry. I have hundreds of contacts in various organizations, companies, groups, businesses & associations throughout the US that I will gladly share this AT& horror story with immediately.
My service was canceled after one year because AT&T said that my address does not exist! they gave my address and number to another customer. My business was left without a phone number! ATT has not resolve the issue I talked to customer service who advise me they would take care of the issue.
Nothing has been done and I just received a call from collection saying my account was sent to collections.
I do not want to call customer service since we been trying to resolve the issue for months and nothing has been done I don't know where to go from here I don't have a phone number and I have unpaid bill for equipment that AT&T supplied to me when they open my account .
account number 152406439
I have tried a dozen times to get someone to change my service to make my bundled internet and Directv affordable. Customer service keeps transferring me to another department then hanging up. This is the worst service I have ever had. I will try once more then cancel it all.
I think it's a shame that AT&T does not support its military. There are no special deals for soldiers and Airmen being deployed overseas. They want us to buy into the standard international plans. As if we were businessmen traveling overseas. It's very expensive to use your phone to call loved ones back home when you're serving your country. I'll be telling everyone I know that AT&T does not support our military.
Two different days last week I visited the at&t store at highway 152 and Flintlock Rd in Liberty, Missouri. Both days I was greeted by a woman named Sue. She was very cold the first visit and the second time, 9/27/16, she was rude and not helpful at all. I finally went around her and asked my question to a representative. He was very patient and helpful.
I went into the AT&T store to see if I could retrieve the unlock i needed and requested for over 3 weeks for my qualified and paid off galaxy S5. On July 13, 2016 is the date i went to the store. Of course i did not get the code but a sales rep talked to me and suggested getting an S6 for the wifi calling would resolve my home cell signal reception quality. This Microcell box is not the answer because i do not offer or will i pimp out my internet service for another companies benefit. and i do not even get anything. I get a compromised network that lets data to be used and exchanged for another companies benefit. I lost 20.00 from TWC because they could see another LAN connection using other sources, and ip addresses etc. thats not theirs.
My point is the sales rep said if i bought the S6 it would resolve the cell signal problem. and i would have aback phone if i lost or it got stolen. The S5. so stupid me bought the S6and on day 8 i had cell phone signal problems to the point they were important phone calls. I realized the wifi calling did not kick in. I called the AT&T phone customer service. I was told that the S6 does not have the wifi calling working yet. The only S6 is the active which i was not sold and the entire purchase was based on that fact. So here we are 2 months later and i must have spent over a solid day in these 2 months talking to everyone and i thought thing got resolved with them offering me a warranty replacement for the S6 Active. when i opened the box oit was another S6. Called the 1 800 the rep told me to go to the dsc near my apartment.
The employee at first refused to help me. then he finally after 30 minutes of talk decided to help. Then he read the notes and i showed him a copy of the chat i printed with the details and he said there was nothing he could do. So I called chatted today. I got no where. Lies, BS, a sore through, hurting fingers and again no where. now i am sending a formal complaint to the CEO and I have filed a complaint with consumer affairs and am going to contact the FCC. This is just wrong from the beginning and my time is not even factored in.
Bought the new Samsung 7 Edge at buy one get one free. They charged me full price on both phones and refuse to make things right. I have been with AT&T since 2003, but I will be finding a new carrier this weekend. If I could have given 0 stars, I would have.
I got bill 119.03, for the month of Bill Cycle Date: 08/09/16 - 09/08/16. I was upset about International Long Distance (2. Minutes Billed 16 56.32). Intentionally i did not make any out bound calls to out of the country, I would kindly request you to remove this Internationally billed amount. None of the customer agents are not understanding my situation. I am with AT&T more than six years. Please understand my situation. I am hoping you to resolve this issue, and deduct the amount and finally to providing loyal customer service and satisfaction to the end customer.
I have been trying iPhone and iPad unlocked for two weeks after paying off the balance on each device. I've called numerous times to get this issue resolved, and each time a representative promised to call me back within 24-48 hours, but I have never received a return call. My wife has been without a phone for the past two weeks. I cannot go to another phone carrier because the phone is locked, and AT&T has purported that the IPhone has not been paid off. I have a receipt date August 31, 2016 that shows both devices have been paid in full. This is really frustrating, and I want to get this resolved as soon as possible.
I moved my service and was due a $400 reward card for moving and when I didn't get it, I contact them. They told me yes I was due the 400 but I needed to speak to rewards. I speak to them and they say it was only 100 and it expired. Customer service told me I was owed nothing.
I spoke to Jessica Fox who is a collection specialist on September 12, 2016 around 5:56 pm. She was trying to compare AT&T's business to gas, which was very unprofessional. She also agreed with me about downsizing and switching to another company. I think Jessica needs more training, she should never agree with the customer on those terms. If so, there would not be an AT&T and she is not representing the company in the appropriate manner.
My neighbor was having work done because he lost service, I saw the AT&T truck in front of his house when I got home. My wife and I had a very busy Friday and Saturday and all we wanted to do is relax and watch a movie.
We turn on a movie and after a minute the screen freezes for 10 seconds and then tells us channel can't be reached try another channel. Well no channels worked, so I went to the main box and saw the broadband 1 light flashing green and red, all the other lights below were off.
So I powered it off for 10 seconds and powered back on, same thing, so I rebooted the box connected to my tv, nothing changed. I called support, they stated they can't even reach my box, so I went outside to see the tech on the ladder and doing something in the box connected to the line. I introduced myself, and told him that tech support can't even reach my box and by chance did he disconnect my wires. His exact words were no, I just bumped into your lines, I didn't disconnect them.
I called support back, went through the same line test and was told I am unreachable, I told them what I thought, and they said to ask the tech to take a look, I did and he said I just bumped them. I told him it was working fine until he wen't into the box and his reply was he would get in trouble with his union if he went in the box. I said you were just up in that box putzing around and his reply was I don't like the tone of your voice and walked away. The support person was still on the line and asked when should they send a tech out tomorrow.
The tech arrived Sunday afternoon, I explained what I saw and thought, so he took his ladder out and climbed up and took a look. He stated the wire is broke, and reconnected it, and everything worked fine. My neighbor came out saying his Uverse/Internet wasn't working right and scheduled an appointment for the next day, but the tech said seeing he was here yesterday, and you scheduled an appointment, I will take a look. After 2 hours and some replacement parts my neighbor was back up.
I am really pissed off at that tech, so I called to file a complaint, the girl took my information down and said she is transfering me to her supervisor. Well after 20 minutes she tells me her supervisor is working on another issue and when she gets done she will call me. Well its been 36 hours later and no call. I just called back, and was told our systems are down, call back in 2-3 hours, well just goes to show how from the top down AT&T could care less about their customers.
I have had intermittent internet service (Uverse) for 3 weeks now. I spent a considerable amount of time on the phone yesterday with a AT&T rep trying to resolve the issue. My internet was completely out at the time. After all the tests she told me she could,t resolve the issue. She set me up for a service call today from 1:00 to 4:00PM. I waited here during that time. No one came & no one called. After 4:00 pm I called only to find out due to "overbooking" they couldn't make it. I am 72 years old & remember when At&T was a professional company that could be depended on to follow through on commitments. What has happened to this company?
I am having a hard time getting my u verse account transferred, however AT&T has no problem auto drafting the amount out of my checking account on a monthly basis. I have been given the run around for about 2 weeks now. Every time they give a scheduled date to have it transferred they never show up. When I call about the situation they tell me they will be out on the next day, and they still haven't showed up yet. I took off from work on Tuesday and they never showed. I had some stay at my house on yesterday and they never showed up.
I called them on yesterday and they assured me that the tech was still coming, but guess what no one never showed up. The lady I spoke with on yesterday evening would not let me talk to her supervisor. She indicated that she would call me back in thirty minutes and guess what I never heard back from her. I called back to day and they told me that my appointment was scheduled for tomorrow. Is this a joke or something? Will I be able to get my service transferred or will I have to discontinue my services. If no one shows up on today or tomorrow I will take my services elsewhere where I will be greatly appreciated.
First I want to say that AT&T is the worst company I have ever had to deal with in my whole life when it comes to customer care. I have been lied to continuously for 6 months now and with no resolution thus far. I would think that with a corporation as big as AT&T, you would have better customer care and make sure there are resolutions that do not keep lingering for over 6 months. I have an existing account with you (acct. #152144336 Jordan Douglass) as of now. I will talk about that issue at the end though.
The issue I want to complain about first is about account # 119331175 Jordan Douglass. This account is closed and was one that we had back at an older place we lived at in 2012. When we moved to a new resident we had to get another internet provider since you did not service that area at the time. When we left your company we were told that there was no need to return equipment since it was outdated anyway, so we boxed it up and put it in the closet during moving. I left it there and when we moved to the new place this year I found it and did not throw it away.
We moved from that area as of April 2016 and into the AT&T service area and got new service with you. So here is the problem.....When we moved here in April 2016 I called ATT&T and asked about service here for internet, cable and phone (landline) I was told by your agent that in order to get service here I would have to pay for equipment that was not returned from old account and also pay the $481.00 equipment fee until they receive it and once received they would reimburse/refund me my $481.00 back within 30 days after receipt of equipment.
I made sure I asked the AT&T agent if I would get my money back in that time frame with no issues and they assured me I would. That was a lie. I just want to say that the only reason I never returned the equipment in the first place back in 2012 is because we were told there was no need since it was outdated equipment. That was also a lie. I returned the equipment April 26,2016 and your company received it April 28,2016. I waited a month before I called to inquire about my refund on that equipment I was promised by AT&T's people. They told me that it would be another 30 days. I waited and did not receive anything. I called again and was told by an agent that it takes 90 days to get a refund, not 30 days.
So since it was past 60 already I would only have to wait another 30 days. The agent also said that if I didn't want to wait that long I would be able to get that $481.00 credit to my new account. I asked if that was the ONLY option at the time and she said "No, you can wait 30 days and get a check or get a credit right now to new account" I opted to wait 30 more days. This was a lie. I called again and spoke with an agent who was a supervisor. We discussed the whole situation and at the end of the conversation he assured me that I would be contacted with in5-7 business days by someone after they listen to the calls where the agents made those promises and lied to me. He said that IF they see that the agents lied, I would be getting a credit in the amount of $481 to my new account or a refund.
That was over a month ago. I did not get a call. I have called several times and I get the same old story that someone will be returning my call that day and no one does. I have to repeat this over and over and over every time I call and then again when I am transferred. I am s tired of repeating myself. I just want your company to do what they Promise and just give me the money I am owed. You got your equipment, Now I just want my money and or credit so I can be done with this and move on. I do not want to mess with this further, but if there is no resolution I will find a way to reach out to someone else and resolve this matter.
The other issue is with the New service. Where I live the cables/wires/lines for our internet and phone service is on the ground and every month we have to contact you to send out service men to repair them. There are power poles out here and our community is wondering why you do not put them on the poles. I work from home and so does my neighbor and we need our internet and phone service in order to do our jobs. We can't work if there is no service. I have had to miss a whole day of work due to the neglect of fixing this problem. I will be very unhappy if I lose my job over this continuance of outage due to your company's lack of taking care of the problem.
Again, as of Now, I am a customer. All I am asking is to resolve these issues. Your company is not supposed to be some shabby fly by night company, but as of now it feels like it is. I would like to think that you take pride in your company and care about the customers that support you. If it was not for the customers, you would not be a company, am I right? So with that being said, I would like to think that you would attend to this matter so that we can move forward without further ado.
You do not need to write me and tell me that I am not getting a refund or credit because it was returned way after the allotted time, because that has already been said and I do understand that now. But I also understand that your agents know this policy as well and should not be making promises you can't stand by. I would not have bothered returning outdated equipment if I was told that I was going to have to pay for it anyway. Do you understand where I am coming from on that? It just sounds like your company lied to me and told me that just to get money out of me on April 2016. That is just bad business ethics.
I called At&t customer service by phone with a billing inquiry. Although the agent was polite and friendly, she told me she could not help me because she can only handle wireless accounts so she transferred me to another department... Then this new agent told me she can't help me either because she can only handle business accounts so I was upset at this point due to loss of time and effort. So she transferred me again to an automated phone menu and I still had to wait again on hold to speak with someone in the U-verse department.
Then when I finally got to talk to this agent, she refused to answer any of my questions because she said she could not verify my "passcode" but I have not requested any security protection to my account. This made me angry because she not not answer any of my questions. All I wanted to know is why my bank statement does not show that my check went through on September 01, 2016. She would not even answer that simple question. She then said she would call me back but nobody ever called me back and the problem has been left unresolved. I don't want to go through this again and am thinking about switching my internet and phone service to a different carrier.
I'm requesting that AT&T merge all departments so that they can handle any account instead of the current system where there are several specialized departments that can only handle a specific type of account. Please remove the security passcode and security question protection from my account because I cannot remember them and have never needed or requested password protection for my U-verse account. If my bill payment is late then please waive any late charges because I sent the checks in advance and did everything I could to try to resolve the issue responsibly but AT&T customer service was unwilling and or unable to handle my request by phone.
Live chat would not open and I could find no other email support other than this one.
I wish I could give AT&T a ZERO rating. No, a negative zero rating. This is a popular company only because it's a monopoly and a hated one at that! Back in the 80s and part of the 90s they were pretty good because they'd inherited many of the former Bell employees who were among the best of the best as far as excellent customer service goes (Pacific Bell, Southern bell, etc. The services this company offers is now very crappy, they don't care about their customers and the service is terrible, especially their U-Verse Internet and telephone services, and VERY expensive, too.
Most times the service provided is not even up to par, but we put up with it because we want to get onto the internet. The Internet is slow to response no matter how many Mbps' the customer is paying for in order to try to use the internet. These problems, of course are only going to get worse, especially after Obozo hands the internet over to the ungodly UN for them to begin censoring what we will be able to do with internet after they take it over. In the meantime, a pox on your houses and on your headquarters, AT&T, you nasty, no-good, evil hard-to-do-business.
I received a notice about our business account - service contract expiring soon and to call discuss options. I called the 800 number for AT&T specified twice. Each time I was on hold for over an hour. There was no way to get to a live person, no option to have your call returned and not lose your place in line. I tried in the morning, noon, and late afternoon. On hold for 3 hours that one day. Worst customer service ever. If you want to change my contract, give me a way to get a hold of you and not wait for 3 hours.
I joined AT&T last April based on a promotion for the iPhone, buy one get one free promotion. Based on this I opened 4 lines. The BOGO promotion was supposed to go into effect after 45 days. It never happened. I have made over 12-15 calls to ATT since May/June trying to get this resolved. I was told it takes 2-3 months for the BOGO to go into effect. Again, not what I was told when I joined. After 3 months still no BOGO. I have called, I have spoken to multiple supervisors, I have had multiple tickets opened, all with no resolution.
I am being told today that a ticket that was opened on 8/22 as urgent is still not resolved. I am also being told today 9/7/16, that it clearly indicates that the BOGO should have gone into effect for me, but it was put in incorrectly?? After 3-4 months of me paying over $300/month, this can't be resolved? I am also writing a complaint letter to corporate headquarters with a more formal complaint, including names of the repa sand supervisors I have spoken with. I have had cell phones for 20 years and this is the worst customer service I have ever experienced. I would never recommend ATT to anyone.
I have been active duty in the military for two years now and began my attempts for my military discount in May of 2015. It is currently September 2016 and I still have not received this discount, going on well over a year. I've gone in store a handful of times to resolve the problem and each time my information is resubmitted and I'm told that it should take a couple of months for the discount to take effect, but to no avail. I've shown my CAC card multiple times for the purpose of sending a confirmation email to my government email account and in none of those instances did I actually receive the email.
I have also brought my LES into the store which I watched the representatives scan in, but again, to no avail, I was told that there is still no record of my discount in the system. At this point I'm willing to drop AT&T as my service provider as the problem has been recurring for the past year. How can you possibly advertise a military discount it you are unwilling to provide it?
I called on August 24th because my U-Verse cable was receiving some pixelated images. A technician was sent to my property and determined it was a wiring issue. He contacted a second technician and left. The second technician arrived and did some work outside with the wires, he determined we would experience a service outage of a couple of hours up to three days while the issue was resolved. I called on August 25th to check the status of the repair. I was then told that it had been escalated to a contractor since dig work was required to repair the wires and that the project had an estimated completion date of August 31st. Since I work from home, I attempted to see if AT&T could provide me with a mobile hotspot while my internet service was down.
They could not do this for me but adjusted my account an additional $50--they claimed this was for the cost of the device and the service. They advised I go to a local AT&T store to get this hotspot and add it on the account. When I arrived at the store I was informed the device itself was $50 and the service was an additional $50. I was so unhappy with this blatant lie from the customer service rep I had spoken to that I went to T-Mobile and walked out with a hotspot and 6 GBs of data for $28. Throughout the proceeding days, I kept contacting AT&T to inform them that I had not seen any dig work being done around my property or neighborhood. They insisted that I be patient. On August 31st, I called twice --once in the morning and once in the evening.
The morning of the 31st I was told that there was a window from 8AM to 8PM for the work to be completed. When I called in the evening, I was told that the work had not yet been completed--or even started for that matter--and that I would be contacted the next day. I was not contacted on the 1st and I called myself to figure out what was happening. Now the project had an estimated completion date of September 7th. I attempted to call billing and see if my account could be adjusted and the "account expert" that I spoke to was horrendously rude.
First, she insisted that I had an overdue balance of $50 and this was the reason my services had been suspended. When I explained the situation to her and told her how unhappy I was and that I was considering switching all of my services (cable, internet, 3 mobile phone lines and home security) she told me--and I quote--"I highly doubt you have any type of home security, much less AT&T home security".
When I asked to speak to her supervisor, she informed me she would be transferring me and promptly hung up. Later that day I saw an AT&T technician outside of my property. He informed me he was checking the wires (despite already knowing it was a wiring issue). He told me that whenever the contractors get there, it would probably take three working days to repair the cables. I called technical support who told me the contractor would contact me the following morning between 8 AM and 12 PM to keep me updated.
On September 2, having not received a call from the contractor, I contacted AT&T again. This time I was told that there is a ticket but no one has been assigned to the ticket. AT&T has no information regarding when this work will be done and I have been without service (cable and internet) for over 9 days now. If the technician was correct and it takes three working days to do the dig work for the cables, the earliest I can expect my services returned is September 6th. And I highly doubt this work will even be done then since no one has been assigned. I have had an awful experience and immensely regret switching to AT&T. I wish I could give zero stars and go back in time before I ever decided to switch to AT&T U-Verse.
AT&T Wireless customer service failed to provide at best, minimal Network Connection for the very basic of wireless phone service. Starting the VERY first evening (after 9pm) spending from 3pm - after 9pm at the AT&T store activating our NEW service with AT&T, we began to see that we had if we were lucky, 1 bar of Network signal. I contacted AT&T Tech support, maybe around 10pm or a bit later to troubleshoot what could possibly be causing this.
I spent well over 2 hours performing the steps the Tech directed me to do, at one point she even asked permission, which I gave to access my phone remotely so as to see if there was an issue either with an app or settings, she did at that time direct me to change settings for the Mobile Network Type, the Roaming, the MIN and I think the PRL version settings.
This resolved nothing, my phone still registered barely 1-2 bars. I was on the phone with her until well after 1am. The very next day…the same issues. This was experienced on my husband’s AT&T Galaxy S7, my daughter’s Galaxy Note 4 and my Galaxy Note 4 (these were ported over to AT&T) from Verizon Network. This problem was relentless, it existed not just in our home, but outdoors, in our backyard/front yard, in our vehicle traveling throughout the city of Temple, TX, just up the block and ultimately at the foot of the building where the AT&T tower in our area is located just off of 1st St.
Not only were we plagued by the lack of 3G LTE and 4G LTE Network signal, but incoming and outgoing calls were so poor, it was as if we were using two way radios, completely choppy to the point that neither person could understand what the other was saying. During several poorly connected calls to your Tech Support personnel, conversations suffered being dropped causing either myself of them. If they made note of my number, to call back.
At one point, I had to contact my bank regarding my Debit Card being compromised requiring my card being closed and contacting them to have a new one issued. I found that trying to enter the numbers requested to reach a representative through an electronic call direction was absolutely futile. It kept saying, it could not understand my number entry on the keypad. This also happened even “speaking” the information. After 3 tries I was locked out and had to call their fraud division directly to unlock it.
Yet another incident happened while at the Walmart store located on West Adams. I had to call my daughter to see if she had prescriptions to pick up, I received a message that stated “your call cannot be connected” another attempt just rang and rang, yet another attempt went immediately to Voicemail or went immediately to Voicemail without ringing.
I have been with AT&T since I was first allowed to have a cell phone in high school in 2001. I got my own line in 2008. My aunt even retired from Pacific Bell before it became AT&T. I have never had anything negative to say about AT&T until my experience the other day. I’ve loved AT&T so much my household has almost every single possible product AT&T owns or is partnered with ranging from U-verse to internet to DirecTV. Anything you can think of my family has owned it at one point in time.
My issue and situation started on Saturday August 20th, 2016 with a suspension notice notifying me that I need to pay $283.06 by Tuesday August 23rd, 2016 or my lines would be suspended. When I received this letter, I was shocked because having a cell phone is so crucial to my business as a realtor and a small business owner. I immediately called customer service 5 minutes later and spent 25 minutes on the phone with a customer service representative by the name of Brittany. Brittany was very helpful and we went through all of my bill payments for the last 6 months. She assured me on Saturday that my service would not be suspended because there was no notification in her system about that. My phone bill is due on the 2nd of every month. I know that if I can not use my cell phone I can not make money to pay my other bills.
After speaking to Brittany, I was assured that everything is fine. I woke up Wednesday morning at about 7am PST to get ready for my 8am training to prepare for my travel trip next week out of the state. As soon as I was about to dial in, I was shocked to find out that my service had been suspended. I immediately called in to speak with a customer service representative who was very nice and I mentioned to her my situation. I had mentioned to her how impossible it is for me to have a past due balance on a bill where the due date hasn’t even came up yet. She told me that there was nothing she could do and I would be responsible for the $283.06. She then did mention that I would not have to pay a bill until October if I paid the $283.06 which clearly didn’t make any sense to me. She then apologized and said sorry while also wishing me luck.
I then hung up and called back a hour later. After being on hold for about 30 minutes the second time, I hung up. At this point, it was already 10am and I had to get ready for a meeting at 11. After I got out of my meeting, I called from my office phone to clear up this issue. The customer service representative I spoke when I first got through went through my last 4 months of bills and payments and was still saying that I would be responsible for the balance. I mentioned to her that why am I suspended for being current. I stressed how many business appointments I’ve missed and travel arrangements. I also have 2 members in emergency surgery that I needed to get updates on. She then transferred me over to a supervisor named Camille who was helping me.
I had been on the phone with the first customer service representatives for over 30 minutes before I was transferred to the supervisor. The supervisor heard of my issue and then went to do her due diligence and saw that my file was current and sent the request over to reinstate my service. By this time it was already 2:30 and lost the majority of my day. I work a lot with the east coast and central time zones so the vast majority of my day was shot. I asked Camille to speak with her supervisor to let her know about how great of a job she did helping me with my issue. I spoke to her floor supervisor and stressed how much of a hassle this has been because I have lost so much of my day for an issue that was not my fault.
I was trying to have the supervisor understand the importance of my issue and how I felt it should be fixed. All the supervisor did was just rush to get me off and transfer me back to Camille. After she transferred me back we just hung up. I have never had such an issue with any of my AT&T products ever in my 15 years of usage. I feel it shouldn’t have taken 6 hours to rectify this issue and I feel I should be definitely discounted or compensated for this . I called today to formally file my complaint and they informed me that my phone bill went up $77 and after reviewing the account they're not going to do anything about it and the account charges is valid. They also mentioned they would suspend service if the past due and the increase isn't paid.
My husband bought the pelican water softener no salt filter system. It was the natural soft water softener. From day one, our glasses, silverware, pots and pans have white residue deposited on them. The glasses have turned from beautiful crystal clear clean glasses to completely white and you can not see through the white haze nor do you want to use them. For the price he paid for this ($1300) he should have kept the water softener that he added salt to. How do you get rid of the white deposits using the pelican water softener no salt filter system?
Went to AT&T store. I wanted to combine phone accounts between my husband and myself. Bought a new phone $1,000, plus ordered Direct TV and obtained a security system. I was told combining the phones with Direct TV would save me money.
They told me the plan would be for 2 years which would include NFL package for 2 years. I was notified in mail NFL package would be for 1 year. And the direct TV with all the hidden cost will cost me more than I was paying for cable. was not told they had to run big wires across house nor a big dish on top of house. drilling in house for security was a mess. left dust from drilling everywhere. Didn't tell you system issues.
I went to ATT over 2 weeks ago my account still is not right on the billing side however, it is closer after they told me I would still have to pay for 2 separate accounts for 2 months and I had a melt down. so I was mislead in multiple directions and after being a customer for many years I was greatly disappointed. Now I know for sure when this contract is up I will switch my plans to another company, bc I don't like being mislead.
I am writing this formal complaint, because we have been lied to for the last time by one of AT&T's “professional” customer service representatives. Let me start out by saying, we have been loyal AT&T customers for many years, more than I can count and when we went into an AT&T store around June of 2015 to upgrade our phones and were talked into switching to Uverse from our current Comcast cable is when this all started. The representative in the store went through his whole spiel about the Uverse package and how it would save us money.
We liked that idea and had had some issue with Comcast in the past, but our only concern was that we had already paid for the MLP Xtra Inning’s package through Comcast and it was only 1/3 of the way through the baseball season at that point so we wanted to make sure we would still be able to get the MLB Xtra Inning Package with AT&T Uverse. The rep at the store said “absolutely” you will and the Gift Card you will receive will make up for the money you lost with already purchasing it with Comcast. It was 189.00 for the package and if I remember correctly the Gift Card was for 200.
So we agreed to switch and were told that after they install your service, you can call to order the MLP Xtra Innings Package. Well, AT&T Uverse doesn’t carry that package we found out when we called to order about 2 weeks later. We had already canceled Comcast, turned in all of our equipment, lost our money we had paid for the package with Comcast and your service tech ripped out all of the Comcast lines to our TV’s. We have 5 TV’s with cable boxes. The only thing we got after we called to complain was, we are sorry you were misinformed, this happens a lot when customers purchase services in the stores.
2 months ago I called to talk to someone about getting another Promo, because our year was up and our bill would go up over 100.00 a month. I either wanted to dropped some services/channels or get another promo so our bill would be about the same. Comcast did that for us every time our year or 2 year agreement was up without hesitation. I was told at that time, that they couldn’t offer a new promo, but would continue the same one we had for 6 months and to call back in December.
Last month I received our bill and they did not extend the promo, our promo was over and our bill was way more than expected. So of course I call to find out, tell them I need to drop some services and ask why I was told the promo would be extended for 6 months. The rep saw the comments on my account and apologized, he wasn’t sure why it wasn’t applied, but told me he was able to adjust the bill and told me how much to send for payment to make the Uverse account current.
I don’t remember the exact amount, but I think I paid 196.00 for that month. At that time he said if you combine your Mobile bill and Uverse bill it will save you 30.00 a month, so I agreed to do that. He also came back on the phone and said “I have found another savings for you, if you change your mobile plan to unlimited data and it will save you another 30.00 a month”. To that I asked, that’s funny last year you had us change from unlimited to our current plan to save money. He said it’s a promo that we are offering at the moment. I said my only concern is that with the unlimited we can’t use our phones as ‘Hotspots” and that is the main reason we went from the unlimited last year to our current plan.
He told me that we still have the ability to use the hotspot on the phone. Well, that is not the case, because the first time we went to use it, it was not available. We called to complain and of course were told, we are sorry you were misinformed. So we opted to switch back to a plan that allows us to use our hotspot. He also told me that AT&T was “giving” me a tablet and I would not incur any costs associated with this. I asked him what is the catch? He said nothing, it was a gift and it would not cost me anything per month. It would just be added to our data plan. I got an email saying this would not ship until I accepted the terms and conditions, which I NEVER DID. It showed up a few days later, I opened it, turned it on and played with it for a few minutes and it has sat on a shelf since.
Yesterday I opened a bill for $588.62, you have to understand this was shocking to say the least, it said I had a past due amount of $233.22, which I now understand is because we combined our bills and not only am I paying for last month mobile service, I have to pay ahead for next month’s mobile service. Which was never explained to me, but I understand. This needs to be explained to customers, they are basically paying for 2 months on the first bill, and this is tough for most people who are on a budget. The upsetting part about this bill is I am being charged a monthly fee for this “tablet” and the phone number associated with it. I was never told it had a phone number, I don’t want nor do I need another phone number.
I was also told yesterday when I called that there is nothing they can do (Theresa from the WV office) because I accepted the terms and conditions on 8/4/16, which I did not, I specifically refused to do it until I saw the first bill and was convinced that everything I was being told was the truth. There was never any mention of this tablet being on a “2 year contract” when I was “given” it. Makes sense, because I would have questioned a contract, when I was told it would cost me nothing per month. I did not accept the conditions, and neither did anyone else in my household. I would like to turn this tablet into a store and have this taken off our account.
I can understand being “misinformed” maybe once by your customer service reps, but this has been multiple times over a 14 month period. I have spent hours on the phone trying to get these issues resolved and now I have to somehow come up with 588.62 when I usually pay about 390.00 a month for our services.
I have also requested a call back from a supervisor and the representative that “GAVE” me the tablet and that has not happened yet. I know you are a multibillion dollar company that I hope takes pride in your honest employees. Well either we are extremely unlucky that we got 3 of your “dishonest employees” or you have some serious customer service issue. When I call it says that the conversation is recorded, I would like someone to listen to that conversation from last month with the employee that changed us to unlimited date and assured us that we would be able to use our hotspot and about giving me the tablet that “would cost me nothing per month”. See how dishonest he was, “just to get a sale”.
Looking for a resolution in a timely manner. I am sending this complaint into the corporate offices today.
I have been a customer for 16 years, and I am not a person who complain. On August 20,2016 .AT&T debited 231.19, from my checking account without my authorization. Not only was this unethical, but, it is against the law to go into somebody bank account without their consent. August 24, I talked to AT&T customer service representatives (James) he was no help, other than telling me there was nothing he could do.
I asked to speak to his supervisor, he told me his supervisor wasn't available, and she would tell me the only thing I could do was go to my bank and have them to do a reverse payment. This is the second incident I have had with you all this year. On February 11, I called to have my service bundled, the representative told me it would be at least 1billing cycle before I can see my statement combined and lowered. It was 4 months later(June) before they bundled my statement and I had to call them to see why it wasn't done.
The representative I spoke with said that it was supposed to be done in February. When I asked why wasn't it done, again they don't know. I asked what could they do to take something off my bill, she said we can only take off $25.00 . My combined service is supposed to be less, but, I realized it is actually 10 to 15 dollars higher than not being bundled. I know I am not the only customer that has a complaint against AT&T. It is time that AT&T start taking their customers serious. Like, I said, I am not a person that complain, but, this incident that happened on August 20, going into my bank account without my authorization and doing nothing to rectify the situation.
I look forward to hearing from someone so AT&T and I can come to some understanding. If not, I will forward this to the (BBB) Better Business Bureau.
We have AT&T u-verse, Internet and direct TV. When this months' bill was received it is almost $50 more than last month's. When establishing the account, we were told the bill would be the same for 2 years. When calling customer service, I was told there was a change in the billing date, and that was the reason for the increase. My complaint is that we are senior citizens living on a fixed income. A sudden $50 increase in a monthly payment impacts us. We do it have extra money. Why were we not previously informed? I was told in my conversation with customer service that we could get a discount for being AARP members and a discount for my husband being a veteran. You web sites appear to have discounts for cell phone users only. Please advise how to get these discounts.
Once again, a tropical event with heavy rainfall and flooding (hurricane Katrina ring a bell?) and no cell phone service for 3 days! AT&T, one of the biggest companies in the world, cannot grasp having their 'switching station' in a place or location that can't be flooded to prevent this from occurring again. They must be a little cash strapped and lacking money for capital expenditures. Good thing I'm paying for the land line also. Can't wait to switch to Verizon where I can travel the country and get reliable service.
I love ATT but I will never get the passport plan again as only the texting portion was really working I guess because we were home using WIFI. The data plan, I give mixed reviews. The passport locations were never near us especially in Paris and had to actually be in front of the café for it to connect and once it did it was very weak. I wasn’t able to constantly surfing the net or sending text/e-mails with photos, couldn’t post pics online so I can remember where all the photos were taken or save space on my device. It worked at home mostly then call 611 for assistance with but still had to constantly enter the city in order to locate a hotspot.
During an emergency used the phone a few times to call my sister and even had to refill my RAZA account to make calls to the us and Africa because the hotspot wasn’t working so couldn’t use WhatsApp while away from home; but I still got billed $200 for roaming which I think doesn’t make any sense at all. I have record of when and how I made my long distance calls and tried to explain that to agent I was talking to few weeks ago but we got disconnected and I was hopefully for 4 minutes that he would call me back so I don’t have to explain myself to another agent.
Room for improvement, for better customer service if a call drops while agent is research an issue the best practice will probably be to customer the client back since as I customer I don't have the ability to contact that agent directly or were told they cannot locate the agent :( That didn’t happen and you can already imagine that my heart was broken and I was tired. Lesson learn next year I won’t use passport and hopefully I won’t be with ATT anymore and wouldn’t recommend it to anyone who likes to surf online for every single thing.
My advice to everyone who uses att passport plans keep in mind because if you are the type that likes to talk and text on the go and not "wait till you are at a cafe that has Wi-Fi or back at the home where there's Wi-Fi," then these free apps/services might not be as helpful and you're better off getting a mobile that is unlocked and get a SIM card once in Europe. An example might be, you and your travel group/companion are separated and need to communicate each other's whereabouts and maybe you need to do so rather quickly, rather than find a wifi hotspot. This is very sad and not worth it.
My account number is: When we first got the U-verse a month ago, on July 9th, David, Customer Service Representatives, told us you we're not going to charge us the installation fee, order 2237569906A. But we received the bill from you charging us the installation fee, and on July 29th, Hernando, from customer service (Medellin, COL Center) told us that Bryan, his supervisor, would review the tape from the sale to confirm whether there were or there were not installation fees, and they will have an answer on the next 5 business days.
We called them on August 5th and Christian, Cus. Ser. Rep., told us that Bryan, also his supervisor, would call us in 3 business days. And he would drop the installation fee from the statement. Until now, nobody has called us, and the bill remains the same, including the installation fees. And it appears on my account as past due, when your representatives told me this wouldn't affect my credit report, but it is affecting it.
Nobody is taking care about this nor they seem to care on helping us, and we haven't received any answers. We feel frustrated and disappointed with your U-verse service. My family and I regret to finally accept U-verse service.
The technical support number takes me to someone that is obviously reading a computer. She speaks very poor English, keeps repeating same question (very frustrating, and even if I ask a technical question she continues to read off of something and doesn't answer the question. Its feels like I'm connected to a person which is located in an efficiency in Hialeah. Its always the same person. I dare anyone at ATT to contact her and go through what I went through.
You'll want to beat yourself and that's the honest truth. When did you guys start doing this? In addition, because I was frustrated on having to be charged $199 to get a tech out to my house and replied no thanks and I will replace cable myself. Cable is not worth $199 and I hung up. My system was completely deactivated for several hours. I sure hope they can't do that but, its funny when my husband called again and made an appt. the system came back up.
My phone has been out of service for 24 hours. I have tried to report the problem using your "extremely frustrating" automated systems. I have tried to talk to a person no less than 10 times today. None were successful. I was cut off, put on hold, told that your center is closed and now you are calling my other line(704-375-5300) every hour or so and hanging up. This is your automated system trying to determine if I still have a problem. I have tried numerous times to speak to a person and that evidently is not possible.
Several weeks ago you also unplugged my line while installing someone else 's line. It took several days to resolve. I have asked a supervisor to call at least 4 times and no one has called yet..Your customer service is the worst I have experience in some time and I have approximately 20 mailings on my desk asking me to sign up for additional services. I would appreciate someone from AT&T who cares to call me to resolve the issues....I have given up for the day.
This survey is forcing me to give a one-star review however my review for AT&T and the service I have received over the last 4 hours is a -25. Chantal at the Galveston location has the worst people skills and customer service skills of anyone I've ever met in my life. My husband and I are on vacation and my phone quit working and rather than assist me I was transferred to every department within AT&T and it's warranty department as well as hung up on several times. I have been a loyal AT&T customer for several years I have also been a customer at my business but after the service that I received today I will be canceling every account that I have with AT&T.
It's no wonder that you have a 1.93 rating because after the customer service that I received today, you should be out of business. Train your staff AT&T, teach them how to learn conflict resolution, teach them how to treat your customers but most of all teach them how to fix the problem in the first place.
How do I remove the 1 star? No stars or negative stars would be accurate. I live in a rural area. I had a landline with ATT for 35 years. Switched to ATT cell phones about 2.5 years ago because the ATT cell service in this area was great. Well approximately 4-6 months ago something changed. Cell service became awful. Internet sketchy. I have called Customer Service probably 20 times since February. Yes I have sat patiently on the phone with them for 1.5 -2 hours while they trouble shoot my phone, take remote access of my phone, put me on hold, consult with a supervisor, etc,etc,etc. Bought a new phone. Same problems. They suggested replacing or warranty out brand new phone. Fine.
Same problems. Sent back warranty phone and kept my NEW phone. Problems continue. Consulted with ATT store locally owned by a very good communications company. They tell me they can see a problem with the tower nearest me when they pull up their map. During my calls to ATT customer service they see nothing wrong. 2 tickets have been opened on tower. Backtrack...out of all my calls 1 rep did say she saw something wrong with tower signal leading to the 2nd ticket being opened Friday and someone would call me back in 48 hrs. Got a text this morning requesting that I call ATT at blah blah number to discuss my technical issues. I called. Basically I was told there is no problem with tower.
Tower is operating as designed. Well...there was no problem with ATT cell service until a few months ago. It was great! But SOMETHING has changed! I noticed it in February. Calls dropped but not just dropped. The phones will freeze. You can't end the call. You have to turn phone off. Internet on phones freeze. You have to turn phone off. Phone will not ring but you have a notification you have a voicemail. Not getting incoming texts. Outgoing texts aren't received. The problems are not being experienced by just me. It's a rural area. I have several family members here. I know lots of my neighbors. It's a widespread problem. We are all having the same problems.
Unfortunately like myself several people have bought new phones only to find out there was nothing wrong with our 2yr old phones. It's so ridiculous that the "Mark the Spot" ATT APP won't even connect or report until we leave this area. Then when it reports it reports some other tower where you have traveled to. It's maddening I guess because service here WAS so good. Something has changed. ATT refuses to admit anything has changed and insists there is no problem with the tower. Maybe if ATT sent a human being out to the tower someone could figure this problem out. Or maybe ATT spent all their funds acquiring DirecTV that they now can not maintain their equipment. I know ATT considers my account a drop in the bucket. But I will not call ATT again. I will spend my time researching other carriers with hopes someone else has cell coverage in my area.
Coming here to ask for your help and suggestions on what you think should be my next steps. This is probably the most dishonest company I had business with in the past years.
Last February I called AT&T to discuss my wireless plan and complain about the so called “connection fee” ($20/month just to connect my smartphone to my plan, like I could use my plan in any other way). After being transferred to the Loyalty department and discussing with them I was offered an upgrade from my iPhone 7 to the new iPhone XR at a discounted price ($349 if I remember well) and asked to call back on the closure of my billing cycle to change for an unlimited plan. I asked and the agent clearly stated that from then onwards I’d pay a lower amount vs what I was paying at that time.
Fast forward, they have INCREASED my connection fee to $40/month, my plan was not changed and now I’m locked for 2 years in the contract because of the discounted phone. Which btw there’s almost nothing discounted there, because on top of the $349 already paid I have these extra $20/month disguised as connection fee for the 2 years of the contract, so another $240 on the price.
Spoke to the Loyalty department yesterday and they say there’s nothing I can do about it, I requested them to pull the recording of my call with the Loyalty department and they say that’s not possible also, informed also that if I change providers I’ll have to pay the early termination fees (around $300). On top of it to unblock my phone it would take about 2 months, since they say I have to pay my early termination fees (about 1-2 cycles after I leave) and then request it to be unblocked.
So my questions to you:
- Any suggestions on how to proceed from here?
- Does anyone know how to accelerate the unblocking of the phone once I transfer to another provider?
And my suggestions: don't EVER do business with AT&T!
Worst mistake ever coming to this company!!!! Service has never been right from the start, Bill never what they promised. Over charged for services every single month causing hours of hold times every month to get it straightened out. Then my account was hacked!!! Someone was actually able to lock me out of my account. Order 2 new phones and stick me with a $2500 bill. Their Fraud department is supposed to be handling the issue but my service continues to be turn off every month. I hate AT&T!!!!! I have to explain the situation every single time I call and get transferred six different times. this is no less than 3 hours every time.
As a customer of At&t, and as a leader in the OUTDOOR AMUSEMENT INDUSTRY, I am respectfully asking you to remove the OK Carnival advertisement. Safety is of upmost priority and your portrayal of the ride being UNSAFE is false and effects my business adversely.
President National Independent Concessionaires Association
Misleading promises about reward card, Never received it, THEY claims it wasn't valid. My agreement for service installatio shows a $200.00 reward. When Direct tv came out to install our service, THEY had to reschedule due to the rain!! We did not cancel! They finally did install service a few weeks later. I recently called ATT customer service because I hadn't received the gift card. I was told the reward was not valid because a new service agreement was set up for the installation and the reward was not included? THIS IS RIDICULOUS!
The ATT television advertisement that implies that carnival rides are unsafe and operated by those who do not care about quality and safety is a characterization that demeans a group of hard working folks. The need to falsely represent the ride industry to the gain of ATT is a display that should not have occurred and shows a character flaw within the corporate structure of the company to allow this to occur. It is in the best interests of all concerned to remove this marketing tool and work to improve the ATT brand with non-judgmental advertising.
Martin E. Svrcek
I have been a AT&T customer since 1997 with the one rate program. I am writing about the Horrible commercial you currently have running about the Carnival. I have been in the Carnival Business all my 60 years. My family goes back to ’46. It is a difficult business dealing with the DOT, Insurance. The biggest being help and this Psychopath president does not help.
The commercial is a slap in the face of my family and me. Note, I am into food not a actual carnival it self. There is a movement with the OABA to stop all dealings with AT&T . I am in a contract so I cannot right now but hope I don’t have to.
Please stop the sickening commercial.
I pay my mother bill who is 85 yrs of age. Your online payment system in which I set up keeps changing security questions which in return makes it impossible for me to pay her bill. Your entire billing system horrible
I have not received my lge v40 slim armor case black I was told it was 2 weeks ago and I have not yet gotten it
Wanted to settle a billing dispute with a Supervisor, but was denied by an AT&T Agent. His/her tactic was to keep you going in circles until you were too frustrated to continue. I have a $2000 a year contract due for renewal next month. Right now I have no incentive to renew with AT&T.
Beverly Dennett can be reached at 972-658-3832
This a complaint about services received by AT&A customer service representative named Zachary J Bastian firstname.lastname@example.org, 614-208-1140. He came into my home 11/27/18 approx. 9: am as we were moving in. He convinced me to sign up for a "Switcher" promotion with many promises including paying off Verizon, lower monthly payments for the same services, better services and even a discount on our Uverse account. I traded in 7 phones and switched 8 lines from Verizon to AT&T. This experience has been a nightmare for me and my family. He convinced me to sign up for a “Switcher” promotion with many promises including paying off Verizon, lower monthly payments for more phones and for the same services, better services and even a discount on our Uverse account. We have been conned into becoming ATT&T customers by offering a promotion, guaranteed payoff of our previous carrier and matched services, and not following through and honoring the promises. We have contacted several AT&T employees and reached out to Zach with no resolve. We turned in 7 phones and AT&T has no record of 4 of them which Zach collected from my children. I have received several notices stating invalid AT&T Reward Submission invalid, which Zach convinced us that he would handle everything right in my kitchen. I still have an outstanding bill with Verizon $2,727.95 which he promised would be taken care of. This will definitely negatively affect my credit and also my relationship with Verizon whom I have been a loyal customer to for over 25 years. I called AT&T, to find out how to deal with this problem. After I had been on hold for several minutes, with different Representatives on numerous occasions. I had to explain my problem to them several times because they did not seem to be listening and therefore asked me the same questions repeatedly. They put me on hold for several minutes, and then returned to say they could not help me. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, My fiancé Lorenzo Jackson and I have been on the phone for several hours with AT&T reps who we spoke to were rude, did not help and gave me the run around and refused to give me the appropriate department to resolve this issue, and even tried to blame this on me. I found out that the phones were uninsured when I received an offer in the mail, which Zach promised we would get everything we had with Verizon. We have had other problems with the service from ATT as well. This is outrageous that this is happening to us with such a reputable company as AT&T, that you employee people that would misrepresent you and you have a promotion that does not honor what you promised. I turned in 8 phones, switched from a reliable company like Verizon based on your promises. I would appreciate this being resolved at this level without involving a third party. I am asking for at least $2,000 to reimburse Verizon as we were promised and that Zach Bastian is reprimanded for misrepresenting your company, lying, fraud and theft of our phones and ultimately termination. I have numerous correspondence with Zach and myself via text to support this complaint. Please contact me to assist in resolving this matter. I will be informing my friends and family regarding this experience, and perhaps the local news station, BBB, and the Attorney General's office.
Att store in tupelo,MS 2436 main st. 38804 has terrible customer service and the parking lot is to small with people having to park there cars behind each other is accidents and lawsuits soon to happen but back to customer service there they are slow and rude and every time I go there for a problem people are waiting in line complaining about this store I mean I've been here a few times and they were sitting at tables doing nothing while we waited and like 15 minutes in line asked who need help I mean there very lazy at this store and making att lose customers someone with authority needs to check on this store its terrible
While assisting my 92 year old father with dementia with his bills etc. yesterday I discovered a cell phone sent to him from AT&T and a recent bill for $95.31 for his first month wireless bill. He advised me he called originally to see about getting a metered number of calls to his house telephone, but instead the lady talked him into a cell phone and wireless service. He was trying to get a lower bill because of financial difficulties and very few received or made phone calls. He felt his $41.00 a month bill is to much for how much he uses it.
The problem now is he was talked into the cell phone and service without knowing exactly what was going on because of his condition. He has never used a phone and does not understand all that happened and now I believe I have him convinced not to talk to other people besides family members!!!! This was not his first time getting confused on the phone., but he definitely has no use for the cell phone and I would appreciate your help on this so I can send the cell phone back and get his money reimbursed for the phone. The bill for $95.31 is due tomorrow but I had no idea he had the phone or the service bill until yesterday. The account number is 243030743129
Fathers Name: Joseph R. Linville 1213 E. Bacon Street Indianapolis, In. 46227
Thanks in advance for your help getting him back on track.
Michael J. Linville
I live in Georgia and had AT&T for about 5 months. I had on going issues with my services the entire time. I had problems with either my cable or my internet. I gave AT&T several opportunities to come out and fix my issues. My final straw was March of 2019 the internet was not working properly in my home. When ever we tried to log on either the computer or our smart Tv's that need internet we couldn't. We kept getting messages saying there was no internet connection. I called AT&T and made an appointment for an technician to come out. I was given the date Tuesday April 2, 2019 between the hours of 10am-12pm. On Tuesday morning the technician arrived at approximately 10:33am. I explain our problem with the internet and walked him around to each room and showed him that the internet would not connect to my Tv's nor to my computer. The tech told me that all of my Tv's and my computer was broken which had nothing to do with the AT&T services. I then explained to him that I had just moved into my newly built home in July 2018. I bought everything in it brand new which included all the Tv's and the computer. The tech then told me it was nothing he could do and walked out my front door. I asked him for his name or a card and he refused. He yelled out " call 18002882020, they can look me up." I called AT&T to make a complaint and to cancel my services. My date of cancelation was Friday April 5, 2019. I called today Saturday, April 6, 2019 to confirm that the services were canceled. I was then told by the Customer Care Rep that my services wouldn't be canceled till the end of my billing cycle which would be after April 19, 2019. Even though I no longer have AT&T and now have another cable company due to AT&T failure to provide adequate services, I'm being forced to pay until April 19. I was told that AT&T bills me a month in advance so I'm responsible to pay. This is a total rip off.
IN FEBRUARY OF THIS YEAR I CANCELLED MY SERVICE WITH YOU AND REQUESTED TO HAVE SOMEONE COME OUT AND REMOVE THE DISH (SLIMLINE) FROM MY PROPERTY. ALSO IT WAS NOTED THAT I COULD EXPECT A CHECK FOR A CREDIT OF $113.58. TO DATE NONE OF THIS HAS HAPPENED. I DID CONTACT SOMEONE BY PHONE AND THEY SAID IT WOULD BE SENT SOON. PLEASE LET ME KNOW IF EITHER OF THESE THINGS ARE IN THE WORKS. I WOULD LIKE TO FINISH UP THIS SERVICE ON A GOOD NOTE. THANKS, ROBERTA A. BREBAUGH
AT&T Customer Service 31 March, 2019
From Angela LeMay
On 20 March we called to inquire about continuing U-VERSE TV and internet service as the first year of service was over. Your rep gave us the usual sales pitch, when it came to cost we told him we are currently with Verison , it costs $70 per month and provides good service, so we are not interested in AT&T wireless phone service or Direct TV.
He continued to press bundle sales of TV, internet and cell phone, we declined cell phone and Direct TV. After the ongoing sales pitch we asked for a different sales agent and got the same run around. The new agent finally gave in and told us he had signed us up for U-Verse and internet after our repeated request for U-VERSE and no Cell Phone service.
Within a few hours we got an email from AT&T congratulating us for selecting your bundle of Direct TV, wireless and cell phone service.
Over the next three day we called nine times and spoke with different sales staff asking for the manager after being told they didn’t have the authority to change anything. Several times we were transferred to a Manager. Always they said its fixed, often given a policy change request number. Each time we got a email from AT&T telling us we’d be receiving more instructions and SIMM chips for our cell phones. We called again and were told it’s fixed and to just throw the SIMM cards away when received. Which we did.
We got a statement from you advising us our monthly cell would be $188.07. I will advise my credit card company to deny any auto pay charges from AT&T. I will pay for the TV and wireless service by check.
Please have a manager who can get this mess straightened out. Someone in the USA, not one of your out sourced agents in a foreign country.
This has got to be the worse service ever....I do not get any high definition Channel therefore cannot do playback...AT&T has high jack MY EMAIL ACCOUNT - DRIECT TV CALL MY PHONE AND pretends to be WellsFargo Bank and if I receive another call I will report you guys to the communication authority. Paid my bill and AT&T lost the information and blame it on my bank even after I got a confirmation -- bank stated they were lying no payment had been returned.
The bill pay is horrible and it is long and exhausting.....I hate this service you guys need to be put out of business.
My complaint is with your whole company. I had landline, Direct TV with you. An AT&T came to my house and told me he would save me money if I went wireless on 2/4/19. 1, My landline quit working. Called several times and waited for repairman to come (3 whole days) Finally, a man came reconnected landline but disconnected my Internet. After numerous calls, I was informed that I had a port and AT&T had given away my port. So I said give me UVerse. After answering all these questions, the man told me they could not check my credit report, because Missouri has an issue with AT&T. However it will be resolved in 2-3 months. By the way we had AT&T for 50 years but that doesn't count. So, I went with Spectrum. One phone call, I had Internet and TV in one day. I had Verizon since 1996. No problems with Verizon. The AT&T representative told me I would be reimbursed $700 to pay Verizon for cell equipment. I have submitted the paper work via email (denied). Sent all information including last Verizon bill with equipment costs via UPS. Not a word from AT&T.. Now Verizon wants $700 for my equipment. My cell phones are 816 868-1276 and 816 868-5461. My landline 816 452-3231 charges me $60/mo. I just received a bill where they charged me for a long distance phone call ($80.42) when I clearly indicated that I call Bolivia all the time. I have a sister there and needed a long distance plan. Also, you unbundled my bills. I would not recommend AT&T to no one. The right hand does not know what the left hand is doing. Your customer service is a sham. No follow through... You do not even deserve 1 star.
I’m complaining about the rude and disrespectful customer representative that,I spoke today on my cellphone about my account.And the customer representative that was suppose to set up my payment arrangement on my account and she didn’t set it up for me because when,I got home my service was suspended and,I’m a very unhappy customer because how the customer representative was talking to me on the phone.So,I’m canceling my service with y’all because,I’m not happy with y’all no more.And you contact me on my cellphone because,I don’t be getting no email or nothing from y’all my cellphone 615-848-4865
Unfortunately, I cannot rate AT&T a ZERO. I've been a customer for over 30 years with a break of a couple of years in 2002 2004. My most recent experience started March 21 when I got a bill that was nearly double what I had been paying for DirecTV, 100mbps internet and home phone. After spending well over an hour on the phone with various departments I canceled home phone service. No discussion with"Customer Retention" just IMMEDIATE (in the middle of our conversation) disconnection! More time on the phone to finally get a $20 credit on the phone service. Then came negotiating with DirecTV, pretty much the same treatment so I canceled it. NO attempt to keep me as a customer. Then I get an email estimated bill for just internet for $105 a month. I had been paying $118 a month for two years with various bundle credits. I need the internet, no question. All my doctor and medical information are digital and only accessible to my health network via the internet. A retention specialist told me if I subscribed to DirecTV NOW, I could keep my internet discount (it was supposedly for "life") Sorry, but DirecTV NOW is pathetic for $50 a month. Constant buffering, error message, screen lockup, and no direct channel access or guide. I was unable to ever speak to a live person, only chat with a woman that really knew nothing about the service and keep me chatting by asking the same questions over and over with 5 to 7-minute pauses between chats and responses. Disgusted, I finally just ended the chat. For the last three days, March 28, 29 and 30, I've spent just under three hours on the phone (again) with retention specialists, supervisors and I don't know who else, some that could actually speak and understand English to finally get my bill to $150 a month for basic TV and internet 100. $32 a month more for fewer services! Makes a lot of sense. I'm 71 years old and retired. Of course, my wife (75 & retired) and I watch a lot of TV and spend time on the internet. We're on Social Security; fixed income. I don't expect any sympathy or compassion as I know you're only interested in profits, NOT people. Finally, when this one-year agreement is over I intend to cancel all AT&T services. I don't care who I choose or even what they charge, anyone is better than you.
I went overseas in March of 2018. Prior to leaving, I contacted my wireless carrier, AT&T, to inquire about data packages to add to my existing plan to use my service while out of the country.
I spoke to a customer service representative who detailed to me a data plan that I could add to my service to provide "unlimited" data while traveling. I added the service to my plan.
Upon returning, AT&T sent me a bill for overage charges - about $400.00. I promptly called AT&T to resolve this matter, as I believe it was a mistake.
I spoke to another customer service representative who informed me that the original rep I spoke to had misinformed me, but that I could dispute the overage charges and have them removed from my bill. I filed a dispute, and was informed that AT&T would contact me within 10 business days with a response.
Weeks go by, and I received no communication from AT&T. I contacted Customer Service again to inquire about the status of the dispute. I was informed that AT&T had not yet issued a decision, but that I could file another dispute to expedite the process. I was also informed on this call that I did not have to pay the overage charges while the amount was in dispute.
More time goes by, and late charges start to accrue. I received no communication from AT&T and the bill was nearing $1,000. I reached out to the company again to inquire about the disputes, but also to arrange a payment agreement to pay down the bill as the total amount had become much too high for me to pay all at once.
I spoke to AT&T's billing department - I was informed they would not be able to allow me to pay down the bill overtime and that the total amount was due all at once, but that once again, I could either file another dispute, enter into arbitration or contact customer care.
I reached out to several department heads, managers, and customer service representatives to complain about this dispute process, and resolve the outstanding balance.
I received different answers each time - some customer service representatives advised "waiting it out," others advised filing more disputes.
Finally, the bill has reached more that's $2,000 and AT&T has cancelled my service, threatening collections actions.
I have worked tirelessly for the past year to resolve this issue with AT&T, all the while they have not provided me with a workable solution to resolve the bill.
The overage charges are the result of being initially misinformed by their customer service representatives, and they have not acknowledged this initial issue was their fault. Further, I have reached out to AT&T in several attempts to resolve the bill by asking for entering into at least a payment agreement, but they have refused to work with me on this, even though this matter is their fault.
Further, the late fees and cancellation fees are the result of their negligence in handling the dispute process in a timely manner, and having under informed customer service representatives provide me with misinformation, causing confusion, stress, and a lot of lost time.
I would like for an organization to help resolve this matter. I do not wish for this issue to be resolved in a collections process, as I've done everything that I can as consumer to be responsible, responsive and proactive in informing AT&T's channels of customer service and billing about the ongoing issue with my account, but never received any helpful or accurate advise, assistance, or resolution.
I would like for an organization to interface with AT&T to present this information and impress the importance of treating their customers with dignity and respect, and to acknowledge their fault in this matter, to remove the erroneous overage and cancellation fees, and to work as a organization to improve how they interface with their customers and public.
I went to playa Vista location supervisor name Bella on March 26th was rude disrespectful and Agrresive and threatening towards my self and my 10 year old daughter, I asked for a hot spot device and said I don’t have it and go to another store, told he what time the store closes she said now , which was 7:30 pm , I giggled and the time show 9:00pm , she didn’t like I searched, She was on cellphone all the time and was bothered helping me ,I asked for her name and she got upset and said to me my child she was on a demo phone looking to buy a phone, she said get out my store , I will call security, I said my daughter wants to buy a phone she said in a very bad way and looking at my 10 year old daughter and insulting her and saying you mean you are telling me she can afford a 700 .00 phone
My child got so scared and traumatized.
We left s store , called and filled a complaint, no one has contacted , I have bee a customer of AT&T since 1995. I have never been treated like this , she discriminated us and insulted and a child so vulnerable, she verbally attacked my child and emotionally insulted her.
My child and I couldn’t sleep that night,my child got trumatized and scared
Tel 310 77955128
can ANYONE tell me what the ATT service actually costs....in dollars and cents? I HAVE AUTOPAY....had a two-year contract which expired in March.
Just wanted to KNOW [!!!!!] how much it costs to keep my bundle. How hard is it to come up with a price? First I was told the price would go up from 107 dollars to 163 dollars....firm. Then someone told me about discounts....and fixed a price at 85 dollars...wow. loved that. got a letter confirming the discounts and new price....the a bill arrived for 155.01....they will charge that to my checking account and I have no choice in the matter!!!!
is that extortion? is this even legal?
if I buy a product...is it my right to know the price? or can ATT take what they want when they want? must I close the checking account to cancel the payment? So, now I want to cancel ATT and Directv bundle....can I do this? how????
the lowest price they quoted was 87 dollars for the bundle....is that truth or fiction? how soon can I find out?
Spectrum is offering a no-hassle no-strings-attached deal for 81.95 dollars....ATT and Directv can't beat that....minus the frustration and annoyance.
there is no way....that I'll pay 155 dollars per month for this nonsense....Don't even watch cable....have a pre-paid cell phone for ten dollars a month.
I would give no stars if possible. My husband and I pay more than $200 per month for phone service and see NO SERVICE on our phones. We live 4.7 miles from the AT&T Tower in our town and cannot get service. Forget the internet. It is impossible to do anything with NO SERVICE or 1 bar. Sometimes, if we go to the exact spot in the yard where we can get service, we can make a phone call. I'm so disgusted with their service and their customer service. I'm told that it is 'just the way it is'. What the heck does that mean. What am I paying for if I cannot make a phone call from the comfort of my house? Don't be fooled. AT&T Sucks! Go with someone else.
Dealing with ATT has been a nightmare. Direct Tv went in with few problems but promised $300 reward card using code wbk 11 received $200.
Uverse internet high speed -Rep. took a week to get in service and lost a week internet. Took many calls and 120 days to get line buried. It took many calls to get $100 reward card. Mobile free phone I am still working on , $30 added to bill each month for free phone. Customer service has no clue. The company is run like three separate companies. I have spent 40 hours dealing with one problem and then another. I got billed on March 19 for$213.20 which was correct. On March 20 I got billed $213.20 which was double billed. Since I was in auto pay I called bank to get one cancelled. On March 22 I get email from ATT that they made a mistake on charge which they credited out. However, with the bank holding the $213 and ATT credit it shows that I did not pay bill so I was kicked out of auto pay.
Is today a legal National Holiday that I'm not aware of? I've spent the past 30 minutes on the phone trying to get someone at AT&T to just answer the phone. I''m put on hold for several minutes and then, either asked to leave a message (great service) or am disconnected and asked to call back later. This is unbelievable. I'm trying to order a phone for my wife and had several questions but can't get anyone to just answer the phone. The store involved are 110000 N. Pt Washington Rd, Mequon, WI and 6150 N. Pt Washington Road, Whitefish Bay, WI
I have three cell phones, Direct TV, WI-FI and a landline, all with AT&T. Maybe it's time to look elsewhere.
What gives? More business than you can handle? Understaffed? Very disappointed in AT&T Maybe one of your competitors can at least answer the phone.
Won't honor price given monthly after phones paid off dishonest service unhelpful insist they are helping when in reality they still won't honor the original price jump you around from person to person they are very good at misdirection and misleading so big a corporation they don't care been with them for many years will try to find honest carrier.
I just noticed that I am being billed $32. Per month for a home phone. I do not have or ever had a home phone. I have two cell phones and an iPad.
At the current time I have been on hold for 1 hour and 16 minutes. This is my second call, the first one said they were transferring me to a specialist which turned to be a non-working number.
I called the number for customer complaints and so far have been on the phone for 12 minutes without an answer.
This is a extreme example of poor customer service.
Enrolled in your buy a phone give phone promo on 8/15/18. Salesman said all I had to do was add a line. I did turns out i bought two phones called customer loyalty people (christina) called me liar. All this after 21 Years as a customer. Just paid off both phones so I can get them unlocked and shop for new service. I want not to believe what your customer loyalty person said to me and how rude she was. I trusted you (ATT) thought you were the best. My mistake was not looking at my detailed bill which comes electronically. I just pay it and trusted you. I now truly believe that customer service does not exist. Went to cancel you guys cause of bad experience with you customer service i got conned into the buy one get one free when you add a line. Look at me as a customer since 1998...504-495-4537. Contacted you back in August about the bad experience via this same platform. Never heard from as I'm sure I won't this time
I have disabled parents that have a At&T landland that is not working. I refuse to speak with your automated service. I received a text yesterday 03/20/2019 that it would be (6) days before someone could repair their phone. This is unacceptable. You method for trying t call and get a human being on the phone is the worst I have ever experienced. I have 5 AT&T cell phones and I am seriously thinking about dropping this ridiculous excuse for a company. I want my parents landline repaired NOW. Priscilla Owen-Fredieu - (817)946-3554
I got treated rudely by 1 manager who was cashing his attitude was nasty towards me in front of the customers because I went in to subway to get a seafood sensation he also had an associate involved in the matter which I am upset about. The associate had dark skin had a foreign accent one manager had glasses on the associate than told my friend to get out of subway just because he was not ordering anything the associate for involved with the 2 managers and than the 3 of them gained up on me by words the managers yelled at me just because they worked overtime I than told them that it wasn't my problem it was yours
I'm not from the US and more than a year ago I came here to study. I got two pre paids, one for me and one for my mother. We stayed here from january until mid march 2018, and, on my last day, I went personally to an at&t store just to be sure that bot lines would be cancelled. When they said it was properly cancelled, I went back to my country and forgot about it. Even though we did not enroll for autopay, after a month, we received billing for each of the simcards in our creditcard. We tried to solve the problem online, but the website said our numbers were cancelled, so we couldn't access it, only via telephone. We called, which is pretty expensive since we live in another country, and after a long talk, they said they couldn't do anything because our lines were cancelled. This last months we tried to solve the problem several times, including calling the bank and asking for them to refuse the payment (they said they couldn't do so, that AT&T was the one that shouldn't charge).
Now it is march 2019. It's been a year since I asked AT&T to cancel my two lines, but I'm still getting the bill. I came to the US for other reasons and already went 3 times to stores and spent a few HOURS on the phone with them. Today, I talked to Jane and Anna on the payment phone number. Firstly, they were both very nice, but said they couldn't refund us.
Jane found out that we're being charged because of two numbers from 2017, which doesn't make much sense - even though yes, we also came to the US at the end of 2017, we also didn't enroll for autopay and didn't start being charged until 2018.
We didn't have any numbers from 2017, only two from 2018 that, as they keep telling us, aren't at the system.
Jane first said that they could refund only 90 days for each line, but the line magically was cut when we told her that we wanted a refund for the whole year that they billed us the 40 dollars without our permission. When we called again and Anna picked up, she said they wouldn't refund the 90 days, even. When we complained, the line was cut again.
We tried calling a few more times and the line kept being cut. A girl called Maya picked up one time, she said she was going to check something out and the line was cut. We kept calling, until Jane said that they wouldn't do anything for us and that we should stop calling, that she was trying to help her customers. We told her we are customers and she said "you WERE customers" and the line was suddenly cut again.
We're extremely upset, extremely angry and chocked that a company would treat their clients like that. It was clear to us that Jane shouldn't have said that they would refund 90 days, and when she realized it, she cut the line and all the other assistants would do the same.
We're going to cancel our credit card and ask for a new one so AT&T can't charge us anymore, but we still want a refund. It is absurd that I have to get to the point of writing this review, but I lost all hope of talking to AT&T.
Would never buy any of their services again, and not only I will not recommend, but will recommend to NOT to buy their services.
I spent over 2 hours on the phone with AT&T on March 13th,2019. I was advised after timely conservations I could not put my cable and internet on vacation, due to already using this privilege 3 times in the past year. I cannot understand why you would give up a good paying customer of 3 years.
I live in a community which only offers AT&T cable and internet. I wish someone in authority would give me a call at 256-759-5535 after looking up and either listening or reading conversations made to AT&T on March 13,2019! I finally asked to have my service cut off since I will be out of town. I was not offered any concessions to work out my problems!
The only way they addressed my problem was asking me to leave the store. I did... the problem with my phone (256 620 2139) is I had an old Yahoo account. My wife and I came into ATT Cullman, Al 35055 store. We got two phones and paid them out on a two year contract. Her phone crashed and got a new S-8 phone through insurance. My phone some how picked up this old Yahoo accout. Had to be my mistake. Anyway, yahoo took over my Google account. I have been in the ATT store my fourth trip to get it fixed at the front door. They get me back on my google account. Then after using the phone, yahoo takes back over and I can't use it for what I need. I go to the store for the fourth time explain to the store clerk my problem and how I am aggravated. I still did not get my phone working. And the manager asked me to leave, in which I did... All I Want is my Phone Working.... thanks email@example.com
Purchased a new IPhone 7 last week NO cell sevice in my apartment despite the fact I had no problems with my old 4.I now have 1 star and must go out into my buildings hall way to use the phone!!!!I have called ATT probably a dozen times over the last week to no avail....
I was promised pricing and discounts by a salesman that flat out lied about all of it to get me to buy more phones and add another line. I recorded the conversation to show the level of fraud that your customer service reps are guilty of and this is the second time this has happened to me. I would really appreciate a call to straighten this out. I called in on March 8th around 10 am and talked to a man named rashief from Jamaica so please take a listen to your recording of the conversation or if you would like I can send you a copy of mine.
LATE PAYMENT CHARGE $9.25 BUT WE DID NOT PAY LATE
our invoice was under-paid by $6.60 on a total bill of 80.60 in ERROR ONLY UNDER-PAID NOT LATE
YOU CHARGED US $9.25 ON AN UNDERPAY OF ONLY $6.60 REALLY
IS THAT OVER 100% PENALTY
COME ON THIS IS ABSURD BUT PROFITABLE
I had changed services and was with At&T for 2 days. You attempted to charge me for an entire month of service. My wife called and had it reduced to $56.89. Really, for 2 days of service? I called on three occasion with no progress and told them to send a revised bill. And you did not. And now you add a $5.75 late fee!!!! Furthermore your bill is unclear.
Clearly your policies get in the way of your customer service.
The problem began in January. I went into the Sitka, AK ATT store to sign up for a travel plan, the passport, around January 3. I wanted one for me and one for my wife. This was after I attempted to do it on line, which was also frustrating. I understood I could begin the plan within thirty days of implementing it. I asked that it begin January 17. Several days later I received a notice the plan was in force. I was in Ketchikan, so I went to the ATT store there. They looked up my plan and saw it was already in effect. Seeing me in Ketchikan convinced them I was not in Costa Rica, so they told me they were terminating the initial plan and would begin a new one beginning January 17. I am certain you can look at my record and see one phone call and lots of data use between January 17 and February 8. So now I have been billed twice, totaling $120 for each incident, two passports for two months.
I called 611 around February 11 to explain the problem. I was given an incident number and was told it would be looked into. After a week or so waiting, I called again. I was told it is being looked into. I asked to speak with the department, who does the looking into and was told that is not possible. Even with an incident number there was no one to speak with or a supervisor to speak with to learn what was going on with my billing problem. This is after trudging through several menus, being placed on hold and being cut off. As of now I’m still waiting for a refund.
As a customer I am completely frustrated. Unfortunately, I have no choices in wireless carriers where I live or I would switch. As a shareholder in ATT, I am concerned about our business practices. Clearly I am not the only customer who experiences this appalling service.
I request that my claim be quickly resolved and that your practices for managing customer problems be vastly improved. I would even expect some form of extra compensation for all the time I have put into communicating with ATT but will not hold my breath for that.
DirecTV Complaint about customer service, budgeting billing, FEES, the high COST addons, Satellite and TV performance, TERRIBLE.
I chose DirecTV because of a lower monthly cost for TV. This not true anymore, it's very embarrassing that DirecTV would be so deceitful, billing/price extortion, fraudulent and unlawfully acts. THIS NEEDS ATTENTION!!!
I Was told in September 2018 (from your Loyalty department) that I would continue to receive a -$15.00 credit on T.V. for 12 months, of course 6 months later it has fallen off and they wont put the credit back on. This was promised on 9/12/2018, AND WAS SUPPOSED TO LAST 12 MOS. They also needed me to commit to another year, which I did and I have paid every month on time. OK for them to breach the contract, but not the customer!!! Every three- six months you have to call them to complain that the bill is not what was told. Today- I told the rep I was speaking with, this is your guys problem not mine, I told them their customer care calls are recorded and to go back and pull the recording from that day and honor it. He told me he didn't have any promotion he could add to my account at this time. I want AT&T TO HONOR WHAT THE HELL I WAS TOLD FOR ONCE IN MY LIFE! By god I'm going to file a complaint with the CEO of AT&T, BBB, FCC, Ohio State Attorney General Office. Your lousy practices NEED to STOP!
I contacted costumer service 3 times and before the problem was solved I got disconnected and did not received a call back. I was provided with wrong offer detail to add a line and now I am being charged for without my consent. I have been an att costumer for over 8 years and this is the type of service im getting for being a loyal costumer. so disappointed and after all this time I have to move on and do business with other competitive wireless providers. att loss $350 a month.
Last year I caught several employees lying to me about my account and service and when I filled complaint/law suit I was called from the office of the President, she left me a message and told me that they would give me a payment of 27.00 per month indefinitely as long as I didn't miss any payments. I then called her back and got the same information from her verbally.
Now they have increased my bill again stating that I was on a promotion which I was not.
Now I don't know how that had to fix it in the system to make my payments 27.18 but I know I was not on a promotion so if they DONOT correct my bill, I will continue with a new law suit.
when they call to sell directv they will lie to sell you the service soon as they put the dish on your house they got you they change the service they sell u to what they want you to have have to call every time I get a bill they never make it right I think one star is to much if you stop service they charge about 400to 500 complaint do not help thanks
Dear Mr. Stevenson,
Re: Account #101303582
Hi, I would like to introduce myself and tell you what recently occurred with my experience with an ATT representative and really hope that you can help us out with the situation. I know that you are really busy, but I am hoping that you can take the time to read this.
My name is Suzanne Newman I am 74 and live in Coconut Creek, Fl. I have been a long-term customer of ATT (internet, Direct TV & land line & always trusted your brand to be honest and forthright.
I was contacted by an ATT Rep asking if we wanted to increase my internet speed & agreed to have a technician come to our house on Friday 2/22/2019 to check the wires for the ability to have the speed increased . The same day a Mr. Marco Vergara from Integrated Solutions Constant in Home Solutions, rang our bell asking if he could talk to us about cellular service.
He was selling ATT cellular, we made comparisons with Sprint our current carrier. He advised that there was a promotion now that ATT would payoff our contract with Sprint.
He promised new phones, a drop in our Direct TV bill and the if we switched, we would be entitled to free HBO & a choice of another premium station for as long as we have our phone. He also said that he sent to his manager for us to get a discount on our cellular bill and for the internet.
I agreed to switch since he said that he could match our Sprint monthly bill he left & returned to provide us with a new I phone and a Samsung Android for our 2 numbers. We transferred the data onto to the new phones and he said that he would return the next day to erase our old phones and take them with him.
He also said that he was leaving on a 2-week vacation, but that he would set us all up before he left. He advised me that I would need to call ATT’s number to have the HBO started.
I called 800-288-2020 and spoke with several customer service reps. I spent about 2 ½ hours on the phone trying to txt words to a 5 digit # to start the HBO, I asked to speak to a supervisor, but none were available. I gave up after I was placed on hold for over 20 minutes.
Mr. Vergara returned on Saturday to erase our old phones and take them with him. He left on vacation
I called back and spoke to Marvin, I provided him my account number and when he looked my cellular service & advised that I didn’t have the correct (more expensive plan) that entitled me to the free HBO.
Therefore, Marco Vergara misled and misinformed us of the information, to switch from Sprint to ATT and I am very unhappy with this poor customer services. On Monday we went into an ATT store to see if they could help us. The issue is that we were paying $135 a month with Sprint, and he promised that he would meet that monthly amount with ATT, but we understand that is not true, but will be closer to $177. We are both on social security & can not manage that amount of money. Since we have been customers for a long time and have our other services with ATT, I am hoping that you can help keep us by matching our bill with Sprint and provide the HBO as promised by your representative. The issue is that we can not find our old phones to even switch back to Sprint, so we really need you help. Thank you so much for your consideration in taking care of this. Suzanne Newman
My cell phone only works in a few rooms in my house and not very well in any.
My wi fi and internet comes and goes.
A tech has been here 3 times and never fixes the problem. As soon as he leaves modem goes out again. I am a real estate agent and this is killing my work at home. Cell phone has no signal in my office. Friends phones doesn’t work here either. I have had service for almost 20 years and this problem began a few years ago. I used to have good service.
I BOUGHT A T&T phone at dollar store. Paid 30.00 for minutes. Had to return phone as it got stuck on Dutch language by mistake and it wouldn't correct itself. I returned the phone but I am out $30.00 and I need that money. I am 82 years old and on a fixed income. Very upset that the phone did not work. I had to buy AT&T minutes because of your policy. Would love a refund.
I am registering a complaint against your company because iI feel like I have been scammed. I signed up with your company after I was told by your customer service rep that if I bundled my phone service and internet service it would be cheaper. At the time their was a special that I would receive a 300.00 Visa card for joining. I did this. I received a 100.00 gift card. After spending 3 hours on the phone and internet trying to get an explanation why I did not get my 300.00 I was told I only had 120 days after joining to spend this on my bill. I was NEVER told this on the phone. I spoke to numerous customer service reps and was told that there was nothing they could do for me. One was Gil at the Loyalty Dept. and a supervisor by the name of Crystal. I have worked in Customer Service for 32 years and we have never treated a customer in this manner. I feel that I should be reimbursed my 200.00. The Better Buisness Bureau needs to be notified of this scam so it does not happen to others. I am a widow and on a limited income and I was looking forward to the money. I can be reached at firstname.lastname@example.org or 502-544-6321. My rating is a 1. I look forward to hearing from you. Again as I stated earlier I was never told any of this on the phone when I signed up. My account number is #4764-7501-0418-2017 Lynda Malone
I am following up my phone complaint with a email for documentation. I spoke with Yanira last nite about my complaint about a service tech that came to my house. I received a call saying the service tech coming out to my house was going to be a female and i asked that someone call me before they came out as my road was flooded and was going to give directions around the water and i was going to put my animals away so the tech didn’t have to work around them. I am a single female that lives in the woods with no one around me so i was glad they were sending a female tech. i was outside when a very poorly maintained truck with no identification on the vehicle pulled into my drive, not thinking of the tech because they were suppose to call, a very large man with a burly appearance pulled into my house. i became very frightened not expecting this person. He had no identification, no uniform, or marked vehicle. as i was screaming at him through his window..DO NOT GET OUT OF YOUR TRUCK!! over and over. as he was opening his door.. I finally yelled at him, WHO ARE YOU!!!??? AND WHAT DO YOU WANT!!! He replied I’m hear to fix ur tv.. Very surprised I yelled ..YOU WERE SUPPOSE TO CALL FIRST!!! AND YOUR BOSS SAID HE WAS GONING TO SEND A GIRL!?? I want to express my concern about how this tech was sent to my house and his boss did NOTHING that he said he was going too. As I said i spoke with Yanira, she was very helpful and had the most respect for my feeling the way I did and that this was a very inappropriate way for them to do business and that it shouldn’t have happened. Please see that this doesn’t happen again to anyone it was a terrible experience .
I changed my service from spectrum to direct tv in December 2018 . I was told an i have a contract that my bill would be 147.99 for 12 months. I am on disability so that would save me about 25.00 from my old company i said ok and my bill has not been this amount yet every month higher and higher more than what I was paying with spectrum. I am very disappointed at how me being disable and trusted your word an i have this in writing how I am being treated. I am going to contact channel 9 news action reporter . Julia Vickers
Since Dec 2018, I've been charged for home phone service that I did not ask for and AT & T did not install however, AT & T have yet to rectify the issue and have yet to refund the charges. Once AT & T is allowed to make automatic deductions from a bank account it seems they are even slower about making corrections to accounts. Sad, especially if you are on a fixed income.
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