AT&T Complaints Continued... (Page 9)

I have been with AT&T since I was first allowed to have a cell phone in high school in 2001. I got my own line in 2008. My aunt even retired from Pacific Bell before it became AT&T. I have never had anything negative to say about AT&T until my experience the other day. I’ve loved AT&T so much my household has almost every single possible product AT&T owns or is partnered with ranging from U-verse to internet to DirecTV. Anything you can think of my family has owned it at one point in time.

My issue and situation started on Saturday August 20th, 2016 with a suspension notice notifying me that I need to pay $283.06 by Tuesday August 23rd, 2016 or my lines would be suspended. When I received this letter, I was shocked because having a cell phone is so crucial to my business as a realtor and a small business owner. I immediately called customer service 5 minutes later and spent 25 minutes on the phone with a customer service representative by the name of Brittany. Brittany was very helpful and we went through all of my bill payments for the last 6 months. She assured me on Saturday that my service would not be suspended because there was no notification in her system about that. My phone bill is due on the 2nd of every month. I know that if I can not use my cell phone I can not make money to pay my other bills.

After speaking to Brittany, I was assured that everything is fine. I woke up Wednesday morning at about 7am PST to get ready for my 8am training to prepare for my travel trip next week out of the state. As soon as I was about to dial in, I was shocked to find out that my service had been suspended. I immediately called in to speak with a customer service representative who was very nice and I mentioned to her my situation. I had mentioned to her how impossible it is for me to have a past due balance on a bill where the due date hasn’t even came up yet. She told me that there was nothing she could do and I would be responsible for the $283.06. She then did mention that I would not have to pay a bill until October if I paid the $283.06 which clearly didn’t make any sense to me. She then apologized and said sorry while also wishing me luck.

I then hung up and called back a hour later. After being on hold for about 30 minutes the second time, I hung up. At this point, it was already 10am and I had to get ready for a meeting at 11. After I got out of my meeting, I called from my office phone to clear up this issue. The customer service representative I spoke when I first got through went through my last 4 months of bills and payments and was still saying that I would be responsible for the balance. I mentioned to her that why am I suspended for being current. I stressed how many business appointments I’ve missed and travel arrangements. I also have 2 members in emergency surgery that I needed to get updates on. She then transferred me over to a supervisor named Camille who was helping me.

I had been on the phone with the first customer service representatives for over 30 minutes before I was transferred to the supervisor. The supervisor heard of my issue and then went to do her due diligence and saw that my file was current and sent the request over to reinstate my service. By this time it was already 2:30 and lost the majority of my day. I work a lot with the east coast and central time zones so the vast majority of my day was shot. I asked Camille to speak with her supervisor to let her know about how great of a job she did helping me with my issue. I spoke to her floor supervisor and stressed how much of a hassle this has been because I have lost so much of my day for an issue that was not my fault.

I was trying to have the supervisor understand the importance of my issue and how I felt it should be fixed. All the supervisor did was just rush to get me off and transfer me back to Camille. After she transferred me back we just hung up. I have never had such an issue with any of my AT&T products ever in my 15 years of usage. I feel it shouldn’t have taken 6 hours to rectify this issue and I feel I should be definitely discounted or compensated for this . I called today to formally file my complaint and they informed me that my phone bill went up $77 and after reviewing the account they're not going to do anything about it and the account charges is valid. They also mentioned they would suspend service if the past due and the increase isn't paid.

Went to AT&T store. I wanted to combine phone accounts between my husband and myself. Bought a new phone $1,000, plus ordered Direct TV and obtained a security system. I was told combining the phones with Direct TV would save me money.

They told me the plan would be for 2 years which would include NFL package for 2 years. I was notified in mail NFL package would be for 1 year. And the direct TV with all the hidden cost will cost me more than I was paying for cable. was not told they had to run big wires across house nor a big dish on top of house. drilling in house for security was a mess. left dust from drilling everywhere. Didn't tell you system issues.

I went to ATT over 2 weeks ago my account still is not right on the billing side however, it is closer after they told me I would still have to pay for 2 separate accounts for 2 months and I had a melt down. so I was mislead in multiple directions and after being a customer for many years I was greatly disappointed. Now I know for sure when this contract is up I will switch my plans to another company, bc I don't like being mislead.

I have been a customer for 16 years, and I am not a person who complain. On August 20,2016 .AT&T debited 231.19, from my checking account without my authorization. Not only was this unethical, but, it is against the law to go into somebody bank account without their consent. August 24, I talked to AT&T customer service representatives (James) he was no help, other than telling me there was nothing he could do.

I asked to speak to his supervisor, he told me his supervisor wasn't available, and she would tell me the only thing I could do was go to my bank and have them to do a reverse payment. This is the second incident I have had with you all this year. On February 11, I called to have my service bundled, the representative told me it would be at least 1billing cycle before I can see my statement combined and lowered. It was 4 months later(June) before they bundled my statement and I had to call them to see why it wasn't done.

The representative I spoke with said that it was supposed to be done in February. When I asked why wasn't it done, again they don't know. I asked what could they do to take something off my bill, she said we can only take off $25.00 . My combined service is supposed to be less, but, I realized it is actually 10 to 15 dollars higher than not being bundled. I know I am not the only customer that has a complaint against AT&T. It is time that AT&T start taking their customers serious. Like, I said, I am not a person that complain, but, this incident that happened on August 20, going into my bank account without my authorization and doing nothing to rectify the situation.

I look forward to hearing from someone so AT&T and I can come to some understanding. If not, I will forward this to the (BBB) Better Business Bureau.

Once again, a tropical event with heavy rainfall and flooding (hurricane Katrina ring a bell?) and no cell phone service for 3 days! AT&T, one of the biggest companies in the world, cannot grasp having their 'switching station' in a place or location that can't be flooded to prevent this from occurring again. They must be a little cash strapped and lacking money for capital expenditures. Good thing I'm paying for the land line also. Can't wait to switch to Verizon where I can travel the country and get reliable service.

My account number is: When we first got the U-verse a month ago, on July 9th, David, Customer Service Representatives, told us you we're not going to charge us the installation fee, order 2237569906A. But we received the bill from you charging us the installation fee, and on July 29th, Hernando, from customer service (Medellin, COL Center) told us that Bryan, his supervisor, would review the tape from the sale to confirm whether there were or there were not installation fees, and they will have an answer on the next 5 business days.

We called them on August 5th and Christian, Cus. Ser. Rep., told us that Bryan, also his supervisor, would call us in 3 business days. And he would drop the installation  fee from the statement. Until now, nobody has called us, and the bill remains the same, including the installation fees. And it appears on my account as past due, when your representatives told me this wouldn't affect my credit report, but it is affecting it.

Nobody is taking care about this nor they seem to care on helping us, and we haven't received any answers. We feel frustrated and disappointed with your U-verse service. My family and I regret to finally accept U-verse service.

My phone has been out of service for 24 hours. I have tried to report the problem using your "extremely frustrating" automated systems. I have tried to talk to a person no less than 10 times today. None were successful. I was cut off, put on hold, told that your center is closed and now you are calling my other line(704-375-5300) every hour or so and hanging up. This is your automated system trying to determine if I still have a problem. I have tried numerous times to speak to a person and that evidently is not possible.

Several weeks ago you also unplugged my line while installing someone else 's line. It took several days to resolve. I have asked a supervisor to call at least 4 times and no one has called yet..Your customer service is the worst I have experience in some time and I have approximately 20 mailings on my desk asking me to sign up for additional services. I would appreciate someone from AT&T who cares to call me to resolve the issues....I have given up for the day.

How do I remove the 1 star? No stars or negative stars would be accurate. I live in a rural area. I had a landline with ATT for 35 years. Switched to ATT cell phones about 2.5 years ago because the ATT cell service in this area was great. Well approximately 4-6 months ago something changed. Cell service became awful. Internet sketchy. I have called Customer Service probably 20 times since February. Yes I have sat patiently on the phone with them for 1.5 -2 hours while they trouble shoot my phone, take remote access of my phone, put me on hold, consult with a supervisor, etc,etc,etc. Bought a new phone. Same problems. They suggested replacing or warranty out brand new phone. Fine.

Same problems. Sent back warranty phone and kept my NEW phone. Problems continue. Consulted with ATT store locally owned by a very good communications company. They tell me they can see a problem with the tower nearest me when they pull up their map. During my calls to ATT customer service they see nothing wrong. 2 tickets have been opened on tower. Backtrack...out of all my calls 1 rep did say she saw something wrong with tower signal leading to the 2nd ticket being opened Friday and someone would call me back in 48 hrs. Got a text this morning requesting that I call ATT at blah blah number to discuss my technical issues. I called. Basically I was told there is no problem with tower.

Tower is operating as designed. Well...there was no problem with ATT cell service until a few months ago. It was great! But SOMETHING has changed! I noticed it in February. Calls dropped but not just dropped. The phones will freeze. You can't end the call. You have to turn phone off. Internet on phones freeze. You have to turn phone off. Phone will not ring but you have a notification you have a voicemail. Not getting incoming texts. Outgoing texts aren't received. The problems are not being experienced by just me. It's a rural area. I have several family members here. I know lots of my neighbors. It's a widespread problem. We are all having the same problems.

Unfortunately like myself several people have bought new phones only to find out there was nothing wrong with our 2yr old phones. It's so ridiculous that the "Mark the Spot" ATT APP won't even connect or report until we leave this area. Then when it reports it reports some other tower where you have traveled to. It's maddening I guess because service here WAS so good. Something has changed. ATT refuses to admit anything has changed and insists there is no problem with the tower. Maybe if ATT sent a human being out to the tower someone could figure this problem out. Or maybe ATT spent all their funds acquiring DirecTV that they now can not maintain their equipment. I know ATT considers my account a drop in the bucket. But I will not call ATT again. I will spend my time researching other carriers with hopes someone else has cell coverage in my area.

I have an e-mail address only, I changed my phone service when I moved. I cannot access my e-mail , telling me my id an password do not match. only password I ever had. I was told I had to close this e-mail before I could open another. I have no e-mail I'm screwed att. Thank you.

My friends, family and myself are receiving harassing texts from 787-679-1131, this is an AT&T number not affiliated with any of the persons recieving these texts. All involved have tried to contact the number but no one answers. Can you please shed some light on how to stop this or what to do to stop this, i would like to press charges against the owner of the number.

Over one month ago, i spent over 1.5 hours on the telephone with ATT employees with the simple task of transferring or porting my ATT telephone number to my ATT mobile telephone because my law office moved. I was told that the process would take only a few days. It has still not happened and i have received no update. About two weeks ago, i contracted with EFax to "port" my number from ATT, (209)521-3700 to my EFax account and signed all required paperwork. ATT is obstructing that process as well. Meanwhile, ATT has no trouble continuing to bill my ATT account number 139054948, even though zero service is being provided at the address where that account was set up, because as ATT knows. I have been vacant from that address for over one month.

Calling the "customer service" of ATT is one of the most intentionally wasteful experiences any human can ever have. "intentionally" wasteful on the part of ATT management because digital notes by ATT employees are routinely deleted and apparently, only morons, idiots and otherwise unemployed people are hired to work in ATT customer service. The number one question by customer service is "how would you like to pay your bill?". I have no bill owing when i call ATT. ATT is still riding the coat tails of when it was a monopoly; if ATT had to compete in the real world, it would quickly go out of business.

When will ATT either port my number to my cell phone or to my EFax account as i requested? I have 4 iPhones with ATT, internet and DirectV at other buildings. However, very easily, I can along with my friends and relatives can switch everything over to T-Mobile and Comcast. Is that what ATT is all about now? Demanding that your customers switch to T-Mobile and Comcast? I will wait 7 more days for ATT to straighten this out and if not, i know at least 20 current ATT accounts that will get switched to T-Mobile and/or Comcast.

ATT does not have a monopoly anymore; consumers have a choice. Do not have any of your moronic customer service people call me, they have wasted over 10 hours of my time on the phone over the last 3 years and they NEVER accomplish anything. Even you field workers have no use for your customer service employees who have pretend jobs. Time will tell what you will do about this problem; most likely nothing and then you will lose more customers. The reason why T-Mobile and Comcast are growing so fast is because of the profound corruption, dishonesty and incompetence of ATT employees and not because of anything special that T-Mobile or Comcast offer.

U-verse Internet DSL link drops. The ratting of this service should be 0. Have been fighting this problem for 1 year. It has been so long of a problem I feel like I should have an anniversary party.

I went to 3 AT&T stores to trade in my phone and tablet. Finally in Victorville they had phones and everything I needed. Although they charged me a 35$ stocking fee, I was told to call AT&T and they could possible credit the money. When I called They finally said they would and then got disconnected. When I called back they said that there was no way that could happen and they wouldn't do that and couldn't do that.

AT&T debundled my service with Directv and now they're trying to charge me to have it reconnected because they made a mistake the service personnel told me that a system malfunction happen and that's what made my service be discontinued I was under a $25 a month bundle package starting 8/30/15- 8/30/16 but att system shows it was their fault but wants me to pay bill to get service back on when they breached my contract for service I was paying as if I was still under the bundle but I wasn't so they say I responsible to pay all charges both att and Directv, for their company malfunction

They cut my business phone off for no reason. I have three lines, but only one was disconnected. They could not give me a reason as to why this happened. Their mistake cost me a lot of customers, The only help they seem to have, is to put you on hold and apologize for there incompetence. The phone line has been off for over 24 hours with two no show repair appointments. They have only offered to credit me for the time my line was down on my bill. I cannot make up for lost customers and the embarrassment this has caused me personally and my business. I cannot in good conscience rate AT&T on a scale from 1-5, because they are a 0.

First off, I am 40 years old and have NEVER filed a complaint against ANY company EVER!! That being said, this is why I feel it necessary to voice my complaint. I have been what you call a "valued customer" for nearly 25 years. I had a landline, internet and 4 cellular devices with AT&T. My nightmare began a couple years ago when my internet stopped working. I called AT&T and was talked into switching to U-Verse. Ok, no problem! A tech came out and installed my new internet service. I immediately realized the internet connection was extremely slow and ultimately did not work at all. I called AT&T back and they sent a tech out who said he fixed it.

I guess "fixed it" was temporary because a few days later....no service. This happened again and again for several months. I was finally told by an honest tech that the "real" U-Verse wasn't available in my area. Tech said she fixed it but again a few days later baaam...no internet service. I called again and they scheduled my appointment for the next day. The next day came and went and nobody came to my house or called. I called to find out why and was told that they accidentally scheduled me for the following day between 4-8 pm. So the next day I left work early so that I would be there in case they came at 4:00. My husband and I sat in our living room with the front door wide open patiently awaiting the tech. At 9:00 pm I called to find out why the tech hadn't showed. I was told the tech was running late and would be at my house within an hour.

I confirmed, "Your tech is going to come to my house at 10:00 at night?" The customer service rep said, "Yes." Ok, I'll continue to wait and that is what I did until about 12:30 am when I went to bed. The next day I called back to complain that nobody ever came and I was told that the notes stated that the tech came to my house, rang the door bell, knocked and called my phone and nobody answered. Uhmmmm...wrong!!! I had no missed calls or voicemails on my land line or cell phone. I called to complain and was transferred several times to "supervisors". One of the times I was transferred, they just hung up before I even spoke. Another time a "supervisor" would call me back the next day. Nope, that didn't happen. So that being the last straw, I cancelled my internet service and went with a different company. Since they were offering a deal on my landline also, I went ahead and gladly switched.

Jump to the next scene one week ago. My daughter had the iphone 5c. This was the second Iphone 5c that she has had because the first one decided to jump off the diving board into a swimming pool. I replaced the phone at my cost because it was my daughter's fault. So we get the new phone and it is crap from the beginning. Home button never worked, text messaging worked when it wanted to and a few weeks ago the screen cracked in front of our eyes from just picking the phone up. A few days after that, the phone was unusable.

I called AT&T and after being transferred from Insurance to warranty to whoever else and had to explain the story each time, I was told that they would ship us a Iphone 5s priority shipping and we would not need to use my upgrade. She did tell me that they would have to charge my account $400 but that they would credit my account $400. Not sure why but whatever...I agreed. Priority shipping would take 2-5 days. This was a Sunday so I figured it would be here by Friday. So the week went by and Friday night, still no phone. I called AT&T and was told the phone was accidentally shipped to the wrong address so they stopped shipping and had it sent back. (They sent it to my mother's address which makes ZERO sense.)

I was also told that they tried calling me to tell me that there was an issue with the shipping. Surprising...I must get no reception anytime AT&T calls me because I had no missed calls or voicemails on my cell phone or land line again!!! So I asked for them to overnight it to me since it has now been one week with my daughter having no phone. I was told they could not overnight it and the lady I spoke with last Sunday gave me false information and they would not be able to send me a phone without doing an insurance claim. See above- I already talked to Insurance!! They transferred me elsewhere!!! I finally asked if she (Amari) was going to help me and she said not without an insurance claim.

Which would take several more days and priority shipping would be 2-5 days again (if they sent it to the right address this time). I told her that I was fed up with AT&T and that I was highly considering switching to another company. The lack of care in her voice and her unwillingness to try and even attempt to fix this pushed me right out the door.

You just lost a "valued customer". The two words that you say to me every time I call. The two words that mean nothing to me based on your actions. I can tell my kids I love them every day but I have to show them that I love them for them to believe it.

AT&T representatives offered to keep my account open when I informed them I was switching to a competitor. They did not disclose that doing so would result in a recurring $7 monthly charge. Upon receiving my first bill, I called to AT&T to dispute the charge, but AT&T refuses to remove it.

Been with AT&T for many years. I thought for many years I had a non-pub and or unlisted number and no personal info listed. I was wrong. After realizing my number was listed thru all sources, google, internet, white pages. etc. others. I tried a few years ago to resolve but still not corrected. In addition, AT&T has the worst customer service w the automated system. Just now I've been on here 12 hrs or more, waiting, hold, connections transferred to wrong deptartments. Automated system is disconnected and or connected out of the country...Asia, China, Phillipines, Puerto Rico... I know it is cost effective for the company, but not the customers. No offense...but I just cant understand the dialect most times. So so so dissatisfied. Former employee/Retiree.

They quoted me a price to sign up for new service and lied about the price. I'm now paying ten dollars more for the exact same service than when I bundled my home phone with internet. Ihad home phone and internet with them for 50 total with taxes. now its 57$ plus taxes. The rep lied to me because i went over this with him in great detail. AT&T will not lower my rate and apologizes.

3/17/2016 - No phone service(landline) no internet as well. 1st appointment 3/18/16 had to cancel toward the end of the promised time as I had to leave the house. Rescheduled for 3/18/16 PM and services reestablished by 9:30PM. 3/21/16 - rental unit in same house without any service; AT&T provided them with services the same evening. However, I again had no more phone or internet services(3/21/16). Another AT&T appointment 3/22/16 (now the 4th one) made and was informed that service man the evening before had given my line to rental unit and just cut me out and left me without services. Not only that the service man on 3/21/16 refused to reestablish my line as he did not have a "ticket".

Knowing very well that he had just given my line to his customer and that I was left without services. What kind of way is this to treat a customer? Unacceptable. It took 4 appointments and a lot of waiting time to have my services reinstalled. To reimburse me for all this inconvenience and unprofessional way of handling this matter I would appreciate if you would wave my service charges for one month. Thanking you in advance.

Hard to write with limited time. Techs came yesterday upgrade service. Now nothing works spend3 hours on phone missed NCAA playoffs. So upset. TVs out internet out after speaking last tech over an hour lost connection and never called me back even though we confirmed call back number. He also mad me cancel the appointment I had set up for tech before he would help me so my poor experience will get worse when I need call again tomorrow. So frustrated!

My home phone service was inadvertently disconnected by AT&T on March 10, 2016. I've called and e-mailed almost every business day since then with no results. Promises are made, explanations are given, but nothing has been done. Of course, I am still being billed for this non-existent service!

If I could give a negative star I would. I waited for over 3 weeks for service to be set up after a move. I was told the first time there was a problem with tje outside box and the installation guy couldn't fix it. Inwas rescheduled for another week out for the second installation guy to say the problem was never fixed. After spending 2 hours being bounced around on the phone no one could give me a straight answer or guarantee my services would be fixed. I still have no service and not one employee at att can help me or tell me the problem. This is the absolute worse service I have ever seen in my life.

I am the Manager of Richard's Buckhead Collision and we have been loyal customers of AT&T for along time and have had several business that had chosen AT&T. I was very disappointed and frustrated that I could not get to talk to any customer service and my calls were automatically being transferred to a collection agency. Our account is current and we do not see why I could not have the opportunity to talk to live person to understand what was going on. Attaching a bill showing our account is current. I need an immediate explanation of what is going on. If I do not receive an immediate response, will take action to report to appropriate agency.

Still get shutdown. On Sunday, March 13, 2016 at 11:45 PM I emailed my complaint directly to AT&T Customer Care at attcustomercare@att.com. I wanted to tell them about the requested AT&T wireless account change. Apparently my phone’s SIM card was disabled when I change SIM card for my son’s phone. After hours I still can not get my phone restored. Please fix it, the number is linked to a very unhappy customer.

On 10/14/2015, I called AT&T to ask if there were any options available that would lower our wireless bill and to also ask about upgrading my iPhone 5s and my husband's iPhone 4. I was transferred to AT&T's "Retention"/"Loyalty" Dept. (I put those in quotation marks because I am not sure if the "Retention" Dept. is the same as the "Loyalty" Dept.-I don't think that some of the AT&T customer service representatives know if there is a difference either!)

When I was finally connected to the "Retention" Dept.; I spoke with a representative named "Mary Ann". Mary Ann reviewed my bill and said that she could double my data (from 3GB to 6GB) at "no extra charge." I was happy with that and she said that she would have that taken care of.

During this same conversation with Mary Ann (on10/14/2015), I asked how much it would cost for my husband and I to upgrade our existing iPhone 5s and iPhone 4 to either an iPhone 6, 6plus, 6s, or 6s plus. I specifically asked what the monthly cost was for the different GBs of each iPhone model under their NEXT plan. I also asked her how much each phone cost if bought outright.

Mary Ann informed me that if I upgraded BOTH phones, my bill would be $116.66. (She also offered two free Otterbox cases.) I reviewed the amount of my bill with the two upgrades 3 times; to ensure there was no misunderstanding when I reviewed this with my husband.

In addition, I asked Mary Ann to note my account to document what we discussed (the doubling of data from 3GB to 6GB at no additional charge, the 128GB iPhone 6s Plus pricing, two free Otterbox cases and what my bill would be if I upgraded BOTH phones). I asked her to note this discussion on my account to avoid any confusion if I called AT&T to order the iPhones or if I went to an AT&T retail store to purchase the phones.

Little did I know that this was the beginning of an ongoing and still unresolved NIGHTMARE. Since my initial call with Mary Ann on 10/14/15, I have called AT&T at least 5 times; with each call lasting anywhere between 45 minutes to a little over an hour. I have been transferred, hung up on, and have been told that there is nothing that can be done. My most recent call was yesterday, 2/29/16, which lasted 2 hours and 8 minutes.

Mary Ann failed to properly document our conversation regarding the price of the phones she quoted and what she quoted for my bill. She also failed to double my data as she had promised, which resulted in some inept person messing up my data plan, being charged for a "change" in my plan and losing rollover data.

Yesterday was the straw that broke the camel's back. I was told by AT&T Customer Service that "there is nothing more that we can do for you". And that I will need to go to an AT&T retail store to resolve these pricing and billing issues. That didn't make sense to me, but since I needed to pay my bill anyway, I went to the AT&T store in an attempt to resolve these issues. This turned out to be a waste of time. At the store, it was suggested to me that the only way to lower my bill was to lower my data plan to 2GB.

I almost lost it! I explained to them that my data plan is not the issue, since I was receiving 6GB of data for the price of 3GB due to the double your data promotion in October 2015. Rosa, the manager at my local AT&T store was just as inept and unhelpful as Customer Service! She said that this was a Customer Service issue; so I could come back when I had more time and I could contact Customer Service while I was at the store. For what?! So she could look at me while I call Customer Service?! That was ridiculous.

The Customer Service at AT&T really sucks. They lie and lead you to believe you will be receiving what you were promised; then purposely do not document you account. Which then leaves you on the hook for paying way more than you were promised, or having to decide if you want to pay a termination fee to get away from them, their shady practices, their crappy customer service and their overly inflated cost of services.

At&t Hasn't provided a reference channel line up card with numbers any time recently. I can down load a colored chart, but it lacks channel numbers. When I select movies, news channels, etc the channel names and numbers are shown, but when I hit print the same color coded chart, with no numbers is displayed.

When I try to print the pages that show all channels by plans each page must be printed separately, which will use hundreds of pages. Universe should provide a durable color folded card by service from basic through 450. In short AT&T should provide a quick reference card or come up with a way to print one. I like universe, but find feed back to the company lacking and is not to be found.

On 1/15/16 I called Customer Service to check on Account #847-674-3342 because the phone in my husband's room in a nursing home wasn't working. I was told that 3 bills were sent and not paid. I didn't receive the bills. I found out they were sending them directly to the nursing home and they were not forwarding to me, I talked to Joshua in Customer Service and requested they make sure the address on the bill was my home address.

This month again I didn't get a bill. I talked to Antonio in Customer Service and he again changed the address. He said he woud take another billing cycle before this change would be in effect. I don't understand why it takes that long to change an address. My husband depends on this phone to contact me about any issues that come up in the nursing. It is very important that I receive this bill on time.

I am learning disabled and choose to write over calling. Warrenton, Ga 30828 is where I live. The internet service here is beyond poor especially in the morning and evening. During the day it is fair. I see where my connections are coming from a tower in North Augusta, SC. That is ridiculous. If you cannot provide me with faster and more stable connection, i would like to discontinue my u-verse & at&t account if we cannot resolve the issue. would need a technician to come to house and do all the work for me...i cannot take instructions over phone.

I will use all resources to register this complaint and express my most unhappy experience that started when U-verse was installed. Also, you don't even have this service at all at my cabin. Thank you to the customer service person who finally helped me with this this. I know nothing is your fault, but your attention to this matter would be appreciated.

I called ATT customer service in attempt to extend my payment arrangement two days so my direct deposit could hit my account. I spoke with a woman who was more eager to end her shift than assist me. I asked to speak with a supervisor & ended up speaking to a Tia Wheeler who stated she could not help me even though I've been with ATT for sometime. It was made very clear they would rather loose a consumer than work with individuals.

I asked for the customer service representative name I spoken with earlier & was told she is no longer on the phone so I wouldn't need it & she refused to provide me with their location so that when I did "complain" it would be a bit more difficult for them to track down exactly whom I was speaking to. I am very disappointed in the treatment I have received & will be looking to move my business elsewhere. I cannot support a company who is quick to take people's money yet lacks the proper customer service skills needed. After all we are the reason any of your employees have a job.

I`'ve had to contact AT&T customer service representatives since January about adding and having a technician out to connect internet to my services. On February 3rd I called off of work and they were scheduled from 1-3pm. No one showed but I received a text stating " they were sorry they missed me"!! I was home from work waiting.

They rescheduled for Saturday the 5th from 11-1 and at 9 am I receive a text again "sorry I missed you" ! I have been on the phone all day with one department to another just to get rescheduled again. Who makes sure these technicians are following through? Is there even communication between departments?? This is the worst service ever.

We have contacted customer service more than 20 times now. We have been given the run around with several departments. We have been having the same trouble with land line for over a year now. The phone has a humming noise that is so bad that you can barely hear the party speaking. We have had technicians out and they have not been able to fix it. The last technician said that the underground cable to the house is bad and needs replacing. That's been over 6 months now and no one has been out to replace it. We have been paying our phone bill on time and have not missed a payment. We really feel that we are getting taken advantage of and being charged for a service that cannot be used. We have bundled with our cell phones.

My name is Nicole and I have been a customer of AT&T for about 10 years now, I currently have four devices on my plan which I am paying for by myself and my bill is well over $200 a month (not the problem). My problem is with one of my devices, It loses service, drops calls, gets call interference and the battery is poor. I called customer service and they did a trouble shooting session with no result and the phone was under warranty so they were able to send me a refurbished phone without issue.

I received the refurbished phone and all was well for awhile but then the same issue started happening again so again I call customer service get the trouble shooting run around of course it didn't help and this time it is out of warranty however, I have insurance on it and I can send it back yet again but this time with a 200$ deductible. My contract for this particular device is not up until June of 2017 and if I wanted to upgrade to a different phone I would have to pay 389$ to get myself out of that contract and in to a different one. The thing is I refuse to pay $200 to send it back to Asurion (spelling?) only to get the same phone yet again and probably have the same issues with, and I do not feel that I should have to pay almost $400 on a defective phone. customer service was rude, unhelpful and transferred me to 3 different departments with no help.

I have recommended them to friends and co-workers since I've always had great luck with them, but I think it's a complete breech of contract for them to make me get the same phone I am unsatisfied with or pay such a high amount to get a device that works. All I am asking for is to upgrade this phone that does not work, that I have gone through all the motions with without having to pay the remaining $389 . It's not like the user just got sick of the phone, it legitimately is defective.

I would rather pay for a NEW upgrade on a different phone that will work. I would like to mention also that the other 3 users on my account have no trouble with their phones, they are all different brands, and we all use our phones in the same places so it's not like this user is going out a coverage area. Please help, I am fed up and I feel its immoral and quite frankly illegal to continue to charge someone for something that doesn't work and or make them pay to get the same device that they are unhappy with

The week of 2016 New Year, my landline started giving Static, dropping calls and hearing conversations from unknown persons. By New Years Eve I had no phone service. Unfortunately it was ;late when I realized I had no service, and the Office was closed. So Saturday Jan 2 (my birthday) I called and was given a date of a service repairman to come out on Tuesday January 5th.

I waited all day as instructed and no one came. Called on Wednesday, they said they would send someone out on Thursday which was totally unacceptable due to business contacts, as well as I am also caregiver for my elderly disabled Sister, and have a 8 year old daughter, and with no phone and I leave home no emergency call could be possible. I requested immediate service and someone came out Wednesday afternoon. Service seemed restored, but on Thursday, the next day service was off again. I called again as was given an appointment for Monday and repair was made and service restored.

Unfortunately this is not the first unpleasant encounter I have had to stress through. A few years ago trying to get internet service, for some unknown reason was without phone or internet service for 2 or 3 weeks, which really brought me to tears. I have been offered and accepted service to increase my internet speed, which absolutely did not work. I can not believe a company of this magnitude has so many problems. I never complain about anything, but enough is enough. I am totally disappointed at this time and hope this is the last time.

I ordered an Apple I Pad Pro before Christmas from the Apple website. As soon as I received it from Apple, I called AT&T to order internet service for it. No one ever told me that I have 14 days to try out the internet service, after which I am signed up for TWO years. I returned the iPad a few weeks ago because it doesn't work for me as an artists but I forgot to cancel the internet service until yesterday (1/18/2016) When I spoke to the representative, she was quite unpleasant, telling me that I Cannot cancel the service because I am on a two year contract. I do NOT have the ipad any longer, and yet I am expected to pay for service for it.

I think this is outrageous. I have been a loyal customer of AT&T for many years , using it for my TV, Internet, two phones and one would think that's it just good business to grant my request to cancel it. Now I'm expected to pay $146.00 to get out of the contract. I am probably going to switch to t-mobile. I've heard that they have much better customer service. I know AT&T won't care one bit. I find that sad.

Bought new iPhone 6s online 12/20/15. Somehow I got singed up for the next payment plan program. I intended to buy the phone for 299.00 and have a two year contract. Not sure how I got the next plan. I only noticed it because my credit card was only charged $75.00.

I called customer service on 12/28/15. Explained my issue. Was told nothing could be done. Rep transferred me and then I was disconnected. I called back. Rep said I needed to bring phone to att store and return phone. They would then start over and have me buy a new phone. 1. That is stupid. 2. My area was under a tornado watch and I couldn't leave the house. 3. I was flying out the next morning. Rep said she could file a case and it would be handled from their end. It would be faster to go to the store, but this would work. Rep said case #J05879992 and that I would be contacted.

1/15/16. I called att because I was not contacted about my case. Rep asked what my issue was and I told her I was following up on my case. She put me on hold. Rep came back and said what wa the case about. I said here is the case number. She said she didn't need the case number and out me on hold. She came back and asked me what my case was about. I told her my case number and what my case was about. She said she my case has not been looked at. I asked her to get me a rep that could help me find out about my case. She transferred me and then disconnected. I called back.

Rep said my case has not been looked at and said she would have the case expedited. She then said I had to pay for my phone $800. I said no, and repeated my issue. She said I should have gone to the att store and returned the phone etc. I asked for a supervisor. Transferred to supervisor. He told me my case was looked and and rejected. I said I was told by two reps that my case had not been looked at. He said case had been looked and and was rejected.

I asked why I wasn't notified of the rejection. He said they don't notify customer. He then said that I a new plan stated 1/8/16 that only allowed for the next plan. No more 299.00 two year contracts. I said I was never told about the date and I had proof that tried to resolve the issue on 12/28/15. He said I should have gone to the store and too bad. Nothing could be done. I asked to cancel my account and he transferred me to the DSL department! I hung up and called the cancelling dept. rep told me I had to talk to the retention dept.

I was transferred and disconnected. I called back. Rep said he would sorry about my issues and could understand why I was so upset. Rep said he could see the supervised transferred me to the wrong dept on purpose. I never told this rep I was transferred to dsl. He could see it somehow. I was then transferred to retention. Rep said she understood why I would want to cancel my service. I told her att reps were fraudulent. I was tricked into a next plan, told it would be taken care of, case was never handled, lied to by several reps, disconnected repeatedly, transferred incorrectly on purpose. Rep said she would talk to her supervisor. Put me on hold.

Came back and told me nothing could be done. I said cancel. Rep was quiet for a long time. I waited. Waited. Rep said she was having connection issues. Rep then said if I cancel your service it will disconnect mother current call. I said don't cancel, I'll go into the store and handle it there. She said I already cancelled the other lines. I said why did you do that without asking me a date for cancel etc? I told her to not cancel and I would go into the store and talk to a human.

i cancelled my landline phone service with AT@T on Nov 30, 2015 my number was supposed to be ported over to Verizon at that time. i talked to AT&T before doing this to be sure I could keep my DSL and they said i could. i rec my bill for the billing period of Nov. 29th thru Dec 28th and my landline charge was still on it. I called A T @T to get this corrected and they told me it was not ported and if it had been that I could not keep my DSL.

I have a wireless box for Verizon and they are telling me I was ported on Nov 30th and I am being charged for both companies. I do not understand what is going on. I have tried to contact them by phone about 5 or 6 times and they keep hanging up- Verizon will charge me $175.00 to cancel. But I'm not hooked on the phone line for AT&T I'm on wireless for Verizon. Would you please get this corrected. I have talked to the Better Business Bureau and filed a complaint.

I just got a new phone, the one plus two, and the mobile data wasn't working. So I went to the att store to resolve this issue. I went to the att store in downtown San Leandro and was helped by Berlin. He did not inform me of why the data wasn't working nor did he tell me that he needed to install a new sim. He takes my phone and disappears for awhile and when he came back, there was a scratch on my brand new phone. I brought that to his attention and he simply denied that he did it. After expressing my discontent with what happened, he brought his manager, Taira, over. All she managed to do was tell me that they take no responsibility and that they could not do anything about it. She told me that it is not a phone they carry so they can't reimburse me in any way.

At this time, my data was still not working and they told me that they were not trained to fix the data situation and Taira then left. I asked Berlin for both their names and he decided to bring over his other manager Evan. Evan simply did not listen to what I had to say and instead got angry at me for being upset about a scratch on my brand new phone caused by his employee. He continued to say that sometimes sim cards need to be installed and sometimes the phones have to be laid on its screen, so if a scratch occurs, it's part of the job and not their fault. Luckily my phone had a screen protector on it and the screen was not damaged, however, I'm still disappointed and outraged at the fact that they believe it's ok to damage a customer's phone while servicing it. This is not acceptable.

It's 12:46 PM and I am literally still on the phone right now for 49 mins and 10 seconds waiting for a "manager or supervisor" since 12:18 PM. I was calling them because they "updated" my service today (DEC 21, 2015) without my permission. Lady on the phone with customer service said to me that she doesn't see any new order confirmation on my account. The reason I called in the first place is because I received an email confirmation on my new order!! And i definitely do not want to re new my service because they are so rude and so expensive every year to re new service. My bill goes up $30 every year.

They do not care if you're a returning customer or not, they just make promises they can't keep when you sign on the first time. (it's 54 mins now and she said "I am still waiting on a supervisor lets go over this one more time together." I said no I will wait for a manager) The area I live in only has Comcast or ATT. I think I will just take my laptops and devices to Starbucks Coffee down the street. The baristas there are 10,000 times nicer then the people on the phone. Oh look i finally hit 1 hour on the phone with them and still no supervisor. I really hope people can get together and some how shut down this company who claims to have fast reliable internet, when their system is constantly crashing during a call (every single time I call).

Promotion on my two year contract expired on 12/12/15. I tried for a week before it expired to reduce my service to the same amount that I had been paying for two years. One night I waited in hold for at least an hour the next night more then forty minutes. My complaint is about the AT&T billing department, it is a joke could care less about customer service. Supervisor William needs some retraining in Customer Service not interested in fixing a problem just pass it on to someone else. Would love to have the customer retention dept give me a call if they want to keep me as a customer other wise Comcast here I come yes William as a retired manager if my employee treated my customers with the could care less attitude you have you would be looking for a new job.

About a month ago, my Galaxy S6 Edge phone stopped working. So I contacted AT&T customer service. They sent me a new one and asked me to return the defective one since it was under warranty. Today I received my defective phone along with a letter stating that it was water damaged because the liquid indicator was activated, and $606 was charged on my bill. I agreed with the term of return because I did not do any liquid or physical damage. My phone simply stopped working overnight. I also have a witness who can prove that the phone did not make any contact with any liquid. The indicator was activated does not mean the phone was water damaged within my procession, it can be activated when AT&T received it. I talked to a customer service warranty dept representative and a manager today.

They kept telling me it has liquid damage, and if I don't pay the full amount they will disconnect my service and going to debt collection. If there was a liquid damage why would I return the phone. I would have just gone through insurance. I am extremely disappointed at how my issue was being handled after being a customer of AT&T for over 11 years. If this issue can not be resolved, I will file a complaint to Federal Communication Commission, Consumer Affairs, and Hissing Kitty, and start with other mobile providers.

During June – August I tried to update my AT&T account to include Passport Plus plans for my two sons. Despite at least 10 attempts utilizing: my AT&T account, chat, Customer Service and International Customer Care, I was unable to activate the Passport plans or completely resolve the billing charges. This included receiving an email confirmation the account was activated. After additional calls on 11/2 and 11/3 in which AT&T agreed to adjust the billing, there have been no credits to my account. I have accumulated over $1,500 in international services, most of it from AT&T’s failure to activate the plans. I have invested too much time and patience with AT&T, and I need assistance to escalate my case.

My auto refill for my cell phone did not process (1st payment) and I got the 7535 message and made the call. My plan is $40, but all they want is $45 and next month I may be reinstated to the $40, etc. Long story short, no root cause of the problem, at&t customer service reps can not help, supervisor, no help and then the manager hangs up on me. I would pay the $40, but immediately wanted to be reinstated. I was read the same script by everyone I talked to, not one person could make a $5 decision to make a customer happy. So to get my service, I made the $45 payment with a new rep. Asked to speak to another corporate AT&T manager to voice my displeasure and wanted a contact to escalate the problem to. AT&T has no email accounts for complaints, nor anyone to address these kinds of issues to. But I was offered a snail mail address to at&t in ft. wayne, in. No person just at&t. If the bird has it's head in the sand, guess everyone is happy. NOT What ever happened to good old fashioned Customer Service? And treating people with dignity and respect? Now, it's all about the money.

I called the billing department at AT&T to have my service transferred from one apartment to other apartment. I told the person that's all I wanted to have done. She insisted in all ways possible, including harassment, attempting to change my service plan. after telling her over and over I didn't want the new service plan offered she insisted It would be cheaper and that I should be glad to have it, I said no. The last time I heard No meant No. It was such a simple request and she made it like having hot coals being applied to your feet. I didn't appreciate the harassment, I have being a customer 40 years. Unbelievable that customer service has gotten to this low level. I don't this behavior is customer service, I wasn't being served I was being Harassed. I hope who ever read this c/o, know I don't take this lightly, in forty years I have never had a complaint with AT&T until today.

I get 1.5 Internet speed. My husband plays online games and the AT&T connection to online is very poor I have called a couple of times to see if I could get faster Internet I am even willing to pay for it but every time I call, they are telling me that they can not offer no faster service to this area and I thing that's a load of crap. All I want is faster service but they are telling me that I can't do that unless they put anther box here and they say AT&T is working on other areas right now all I'm trying to say is that I am seriously about to disconnect my service with you all, and make sure I never suggest AT&T again to another person I know so if AT&T does not want to start losing customers and fast it would be best to do something about this.

AT&T has the worst service for cell phone, internet and tv services. if the wind blows the internet stops and the tv stops. cell service is random at best. my internet service is so slow I believe I could mail a letter using the usps and get an answer back faster. 5 years ago I was sold AT&T u-verse and after about 2 weeks of trying they decided that their u-verse was not available in my area. I have changed my personal cell phone and will change 5 more family cell phones to Verizon asap. I have contacted a satellite internet service and am looking to change back to dish network from direct tv. I have had AT&T service as long as I can remember cell was with singular until they bought them out and ruined the service I had. I have no use for the land line that is required for internet service and will be dropped as soon as my new provider can install their equipment. Thank you AT&T for the sorriest service and your we don't care attitude.

Ever month the service go down. This has happen each month for the last five month not for hours but days. I pay my bill every month on time. I called on Tuesday to tell them my phone, tv, and Internet was out. They said Mr Washington we will have someone there Friday. They did not give me an explanation no reason if I don't pay my bill they cut me off if I pay my bill they cut me off I can not win. The most reliable company out there I am losing business every day because of this company AT&T.

Y'all no showed after we took off work for internet installation; we called and were told they'd reschedule us in 2 weeks. I called to complain about it because I think that it's ridiculous to not fix the issue asap, especially when it was not our fault in any way, but only got an I'm sorry. No one seemed to want to FIX AT&T's issue or compensate in any way for y'all problem. I can understand if we weren't home or needed a reschedule having to wait 2 weeks, but why should we be inconvenienced, yet again, because y'all didn't show?

We were inconvenienced by taking off work for the original appointment, we did our job by being home, we called when y'all no showed because y'all didn't contact us at all; we're inconvenienced by having no internet for any period of time, let alone for 2 weeks, and not just for leisurely use, but we can't work from home, which we both need to be able to, so that makes us have to stay at work later/go in earlier, or not get stuff done when it could be to let things pile up because we have other priorities. We have to be inconvenienced again by taking off work again, and not being able to work from home while waiting...and who's to say if y'all will show or no show again?

In every way, we did our job as a customer, but AT&T never seemed to do yours. I'm sorry doesn't cut it. How about getting out and doing the job when your scheduled to and when a "mistake" happens, not waiting 2 weeks to fix it and overly inconveniencing your customer repeatedly.

AT&T Inc. 208 S. Akard Street Dallas, TX 75202. Dear Att/Uverse, As a long time ATT/Uverse customer that ALWAYS pays my bill on time. I would like to express my disappoint with your unprofessional and sometimes deceptive business practices. First of all the fact the email communication is not permitted to confirm telephone discussions, send copies of error messages etc. is ridiculous. Case in point. My newest agreement Feb 24, 2015 was arranged by Customer Retention. During this phone call I asked several times what my charges would be. The CSR (Lisa, Mississippi retention) informed me that my service would cost $152.00. During the call, I confirmed this several times. The bills that followed were $173.56.

Further deception/omission during the phone conversation included the fact that my 45mb internet was restricted to wired connection only. With wireless devices getting the same speed from my previous internet. If I complained I would get I dont know why they would say that.! Or No you must have misunderstood. My notes confirmed otherwise. This installation was done very unprofessional by the Serviceman. The modem is being pulled off the computer desk because the tech was too lazy to get a longer Ethernet cable. It remains that way today. Poor customer service. First of all most time it is very difficult to understand the reps because of their poor English. I have at times disconnected a phone call because of this. I’ll bet Im not the only Customer that would rather put up with a minor inconvenience than call Customer Service. I returned a receiver in Sept. 2015 and it took me two phone calls and 90 minutes of my time to get the receiver removed from my account. If we get frustrated and forget to call back we lose our rights to a refund on our bill after 6o days. The UPS Store tells me to keep my return paperwork forever, because you (ATT) have gone after Customers after 6 months. That is scary.

On 11-4-2015 I began having difficulty with the Uverse apps. Specifically FOX News. I called the Tech support line because I was unable to connect to the Fox News channel. I had a printout of the error message which took up an entire 8.5x11 sheet of paper. I have enclosed copies from both the Windows and Android environments. This error occurred on SEVERAL different wireless devices using Windows 10, Android and Apple systems. The error was also present on my Windows 10 desktop and laptop . To my amazement the tech advised me she could not receive this error printout by email but had me start reading the entire printout over the phone. Comments from her were Was that a C or E. was that an M or N, Was that an A or J and so on.) During the day on Thursday Nov. 5th these discussions were ended with the hopes that the error would be repaired overnight.

On Friday November the 6th, I called support again. I was told that there must be issues with my equipment. They wanted to reset every device, LG Android Phone, Samsung Android Phone, Android Tablet, Chromebook Laptop, Nexus 7, HP Laptop and Dell Desktop. I knew this was ridicules. My son lives a few miles from me so I went to his house and logged using his Apple Laptop and my Uverese logon information. FYI his internet connection is with Comcast. The same error occurred on his IPhone and Laptop. The tech support still insisted the issue was with my equipment even telling me that if I changed my Uverse password it would fix the issue. CHANGING MY PASSWORD IS A HASSEL and it DID NOT fix the issue. Telling me to do that was insulting but I did it anyway. I asked every one of these individuals if they could log on to Uverse.

They all advised they could not. I also asked every one of the Techs I talked to if they had Uverse at home, again NONE of them did. How can you support something you have never experienced? Next, while I was on hold the SAME Tech I was talking to, called my phone. I put the original call on hold and asked her why she would put me on hold then wait 30 minutes and call me back? She completely changed the subject and did not answer. Oh So Sorry was her response. After over 2 hours of nonsense explanations she decided to escalate my issue to tier 2. I started talking to Tier 2 support and asked if I could email them the error message that I was receiving. Tier 2 advised they could not do that either and asked me to read the error over the phone. Really? (ATT Uverse Customer Service Rep. are you getting frustrated reading this yet?)

I advised Tier 2 that it was 4:05PM and I had to leave my house at 4:25PM to run an errand. She replied with an OK and put me on hold. I left my house at 4:25 still on hold and started my errand. At 4:35 support came back on the line wanting me to reboot my desktop. I asked her if she was listening to anything I said, reminding her of my 4:25 errand. She said Yes you leave house at 4:25. During this phone call the Rep asked me at least 3 times what my call back number would be. I gave her the same number 770-507-1888 all three times. She advised me she would call me back in one hour. Well she called she called my wifes phone. When I asked why, she could not explain why! Her response So Sorry Mr.Geem. My Name is Jim!

During all my conversations with the different reps I kept advising them the issue was with ATT and Fox News, because the error indicated that. They insisted it was my equipment. During one of my call back cycles I called my Brother In Law that lives in Michigan and asked him to try to log on to Fox News, He advised he got the SAME error I was getting.

When the Tech called back wanting me to cycle my equipment again I advised them NO! I tried to explain that if the same exact issue occurred to my brother in law in Michigan over 700 miles away. She had NO Clue what a Michigan was. Quite frankly ATT should be embarrassed by trying to pass these Techs off as Professional, knowledgeable, English speaking support. There were more issues occurred during these call then I have not documented because so much of the call was repeat request to do something I already had! “So sorry is the catch all phrase used by these Techs. I am writing this letter to document in writing my lack of customer service, my overall disgust with ATT and the fact that I am NOT receiving the services I am paying for.

The Hours I spent on the phone on Thursday and Friday were a waste. Late Friday afternoon the Tech matter of factly advised me that the issue was between ATT and Fox News and they were working to get it fixed. She also said she would call me back Monday. I am afraid to answer the phone. I might get trapped into two more days of HELL! Wow, 2 days several countries later and they came up to same conclusion I advised them of two days earlier. On November the 4th your Memphis office received and signed for (by:Love) another receiver that I sent back to ATT. IM sure this is going to be another nightmare!

I ordered service on 9/10/2015 it was installed on 9/11/2015. The package that I ordered was u-family+Internet for 55.00 which that wasn't right. After calling and calling several times yes I did receive credits but this last and final time I spoke with Hassan about my bill and he sold me the U200+Internet for $90.00 minus $10.00 for having wireless,so I said ok that's good. Until I received the bill. I had to call your company again which was a waste of time. I explained to Bianca who was the manager on the floor at the time the situation,Bianca reassured me that all the notes were in the computer what I was saying was in fact true,she put me on hold to see what she could.When she came back to didn't know how to apologize for what was done she said the package that Hassan sold me was no longer available. I told her well it had to of been cause it was there in order for him to sell it to me.

She said no it expired.She did give me a little credit for this month but rest assure my bill next month for U200+Internet will be $120.00. I told her I cannot afford that and that is not what I was sold and just cancel my service,she said I would be charged a cancellation fee,I said so let me get this right I'm being charged for a promotion that I was sold but not availiable and now because of that I'm wanting to cancel so you want to charge me that as well. So I filed my complaint with the BBB since I cant get anywere with your company. I want the service that I signed up for or cancel it, this is one good reason why I will not renew my cell phones with you for the same reason.2years ago I was sold 4 phones and the rep ttold me one thing until I got the bill. The definition of your sales people are LIARS and there very good at it.