Chase Bank Complaints Continued... (Page 4)

I received my back pay for disability and signed the back of the check for my son to put it in his account at Chase they did not ask for any type of ID and gave him $200 up front from the check. 48hrs later they froze his account and told him I needed to bring proper ID before the funds would be released. Which at the time that they took the check was NEVER mentioned. I took the letter I received from SSDI, my social security card & a picture ID even though it was expired to them. They told me & my son that the bank would be closing his account and mailing him the amount that the check was for minus the $200.

If I could not get proper ID due to my health issues which is the cause of my disability I can not be up long enough to go through the process it takes to get it. They did close his account but never released the funds to anyone. Although the Treasury Department received the cancelled check back as if it were cashed. Where did the money go? Why haven't they released the funds? Why did they cash the check instead of sending it back to the Treasury Department? And now they won't even speak with my son about this issue because he longer has a account there, after they closed it!

Chase approved the recipient, myself, for an international wire transfer to my bank account in the UK. But when I tried to wire money to the approved recipient they blocked my account. They sent a message to my secure message center. But Since they already locked me out I cannot access it. I tried phone. I could not answer some of the security questions, eg. what is the zodiac sign for your birthday, who is your personal banker etc. There is no personal banker. The one who opened my account about 2 yrs ago does not remember me. I never saw her again. Personal changes all the time so no one remembers me, nor do I remember their names. How are you supposed to remember when you do most on line, never see the same person twice when you do go.

I have just moved to the UK. when I call them, lines are often not very clear so it is hard to understand their questions since they usually just rattle them off and often sound irritated when you ask them to repeat. They tell me to email. The only email is through the secure message center and they blocked me from that. They tell me the only way to solve this is to go to a local bank with my passport. Are they going te reimburse me for my flights? They have no email, no skype and nowhere in the UK that I can go to . Won't even accept my personal bank here, even though last year they did send a wire to my bank here.

I am a new customer who opened an account on 2/10/16 at Battle Ground, WA. The purpose of the account was for my 93 year old mother’s social security check to be deposited and me to pay out to her adult family home where she is cared for. My wife and I are almost 70 and we wheeled in my mother, so all are account signers were there. My wife and I live in Alaska (no Chase bank) my mother is in Vancouver, WA. All went well opening accounts. Chase debit card arrived in Alaska on Feb 22nd and said pin was mailed separately. I activated the card by phone. As of March 2nd we have had no further mail from Chase. My wife and I left for Maui, HI on Feb 24 and will not be home until March 16, 2016, as we are celebrating our 40th Anniversary.

On March 2nd WA Department of Human Services finally told us how much of my mother's social security was to go to the adult family home where she is cared for. I called Matthew Cordes my private client banker to see how this transfer could be completed. It needed to be immediate so we started a wire transfer. He had another client waiting, so he said to call back if we experienced a problem. Did I mention my wife and I are almost 70 and we have never used internet banking. We ran into a problem almost immediately and called back to Matthew, as his line was busy we selected another private client banker option. They said we were on the wrong form, directed us to the correct tab with drop down menu, and stayed with us until the wire transfer was successfully completed and a transmittal number given. All good right!

We thought so! So we went for a drive in Maui. We came back a couple hours later and I went to login in to Chase to see if the account had been debited for the wire transaction. Surprise ,surprise!! We were locked out of our account because of a recent transaction. You remember the one the private client banker was on the phone with me the whole time-the only transaction I have done with this account. We checked our email and sure enough there was an email directing us to an urgent message within the website or mobile app. You know, the one we were locked out of.

I called the 877.691.8086 to straighten this out. They asked me if I had the debit card with me for id purposes. I did have. I gave them the number. Then they asked for my pin number, you know the one I have not yet received. So they would start on your stupid question list. I would pass and then be passed onto someone else who wanted my card number and pin, then more questions which I eventually failed. Now my wife and I both need to be verified by Matthew Cordes of Battle Ground WA.

I have just been verified. 2 and ½ hours into it today, twenty-four hours after the problems started. Matthew told me the problem was with my first transaction and an out of state wire transfer, yada, yada. All I care about was I could not get the problem corrected the first time.

I am out 24 hours of my anniversary vacation time, $25 for a wire transfer from Chase, $45 for a wire transfer from my bank in Alaska since I couldn’t verify if my wire transfer with Chase went through all on March 2nd. Today, March 3rd, I am out $200 for the whale watch cruise my wife and I couldn’t go on this morning so we could get this mess straighten out. I feel that you have very poor customer service. You seem to have no provision for the elderly who have trouble hearing, get confused with the trick questions and give wrong answers, conferring with each other (both being account holders) even thought we have identified ourselves as elderly and hearing impaired. I believe this to be elder abuse and possibly an illegal activity on the part of any business.

You train your people at customer service, fraud and tech services to be robots, wanting only certain answers and uncaring with our pleas for help or willing to transfer us someone who will work for the elderly. An example is the stress it caused me and all it would have taken is for your associate to call or three-way us in with Mathew Cordes of Battle Ground WA Chase, my personal client banker. All positive help was denied us. How was it resolved, Matthew called 877.691.8086 opt. 3 and low and behold all was resolved. It seems this should have been the first step taken, not the last.

I am not a happy camper with Chase at the moment.

The Chase Bank drive through is ridiculous, I try not to use it. I'm in line 8-14 minutes, every time. Something needs to be done. I'm 3rd car in line and have been here 8 minutes, I'm sure it will be another 5.

I wanted to close out my checking account with chase,but was considering starting a savings account instead, until one of the tellers at 9540 Telegraph Road Redford TWP. 48239, asked me what I was there for, and told me she didn't want me sitting there in her waiting area,and that I should go to another branch. What a scumbag she was, very uppity and arrogant. Never banking there again.

The lady who was helping me earlier today was really unprofessional, I was doing deposit for a business account at the location of 19500 Plummer St, Ste G1, Northridge CA, at around 12:45pm. The lady asked me how much is each stack of the $1 bills, I told her they are $100 in each. Instead of running all the bills in the money counter machine, she only did the larger bills and told me she will do the $1 bills later, and I can leave.

Seriously? So I said to her, "it's okay I can wait, I prefer you count them now, make sure the amount is right" (which they usually do in front of customers) so she turned to her colleague and said "she prefers us to do it in front of her" in a very unpleasant tone. As if I'm making a ridiculous request. Is that normal for someone to do that when you are reposting cash? Well I would never go back to this location, chase is known for their good service, it is such a shame.

Online banking not available for hours. No help with customer service. They were unaware that site was down. If they can't keep their servers reliable, how secure is their website?

As I normally do every month for over 2 years, I made a withdrawal from the ATM at the 285 Main St., Poughkeepsie, NY location (along with the ATM Fee Charges). And as always the ATM only disperses bills in the denomination of twenty (ie: 20 dollar bills). From the ATM I go over to a Bank Teller to exchange the twenty dollar bills for other denominations which usually consist of 100, 50, 10 & 5 dollar denominations & a roll of quarters.

Today (Wednesday 13, 2016) I proceed with my normal routine & was told by the Bank Teller that there was a new policy in place where as they could no longer exchange said funds unless I had an account with Chase Bank. (My account is with HVFCU, Hudson Valley Federal Credit Union through my employer). When I spoke to the Branch Manager about this, she reaffirmed this new policy but said it had to do with (Money Laundering) & would not allow me to make the exchange. My response to her was "What does exchanging denominations have to do with Money Laundering?"

I received no response to my question, just an apology. "Sorry!" I then asked her "If I come in off the street with ten dollars to exchange for a roll of quarters you won't do it?" Her answer was "Only if you have an account with Chase". I then said to her "These twenty dollar bills came out of your ATM of which I paid a Fee to your Bank for using it. So in essence you are saying that the money in your ATM could be Laundered Money?" "Exchanging for different denominations is not Laundering Money". "Do you even know what Money Laundering is?" Again, all I got was "Sorry!"

Please tell me that Chase hasn't gone completely crazy and overboard with an Overkill Policy to such a simple thing like getting a ROLL OF QUARTERS or BREAKING A TWENTY DOLLAR BILL.

I am, reluctantly, a Chase customer. My bank has changed hands several times, but has been a Chase bank since the demise of Washington Mutual. I recently decided to make a change in the amount of a recurring transfer of funds from my checking account to my savings account. At a nearby bank branch, the teller informed me she is no longer allowed to process this sort of transaction. She provided a phone number for me to call, and mentioned that I could also do this online.

I called the phone number today. The person refused to help me, and said I would have to do the transaction online. She was rude. I asked what one would do if one did not have access to online banking; it so happens I do have such a access, but my preference to accomplish this entirely reasonable request in another way received no respect. It was like talking to a brick wall. Reluctantly, I completed the transaction online. This required getting a new password, jumping through hoops, and far more bureaucracy than necessary.

This is far from the first time I have had terrible service from Chase. I doubt there is a worse bank anywhere!

I opened a new total Chase Bank checking acct. At beginning of Nov 2015 during which time a $150 promotion was being offered and it was never applied to my acct I definitely met the requirements. The branch refuses to help rectify this troubling issue. Please contact me to arrive at a remedy as I am leaning towards a change in institutions where honesty and integrity go hand in hand with just dividends and fees. Thank you. There is a good number where I can be reached at any time, I wish I could say the same about Chase Bank customer support dept.

A year ago when I paid my chase bill on the due date and it was later in the evening I called the hotline and the helpful representative took the late fee off because I paid it on THE DUE DATE. This month I paid my min. Due at 8:30 I went to pay on my mobile and it said it would be late unless I made a phone payment. So I sat on the phone forever through the automated because I was prompted to a representative and didn't realize there was a difference.

I called the complaint number today to get clarification to why I was charged $35 late fee when it was my due date and I did what it said online. The customer service guy wasn't helpful and even when he saw I paid on the due date he wouldn't do anything for me. Very disappointed, I'm a single income family and can only pay so much right now and the little I could afford just got taken away for a fee.

Someone committed fraud on my Chase Bank checking account, accessing one and transferring $300 to another one and then forging check for $2310, from that one, I have been in the bank, showed that I still have that check in my book, Iam a client in good standing for years and the best they can tell me is that I need to wait for my number for my case to be reviewed and see if it is approved? Poor resolution to a loyal customer, very apologetic but no action, upper management needs to be aware, other banks are gaining more customers every day while you will keep loosing. Please get someone to review my case and show me that I am just not a number for you. Last person I spoke to is Rachel. I need a prompt solution on my case from the Chase Bank corporate headquarters.

After falling behind in mortgage payments I attempted a loan modification with Chase Bank. I went through over a year's worth of incorrect forms being processed, dozens of missed calls because they'd input my number incorrectly, employees who made entries into their system without using their names (making them impossible to track down for verification,) letters and forms supposedly sent to me that never arrived and finally an admission from one of their supervisors that the Chase computer system is loaded with glitches and routinely shuts down for no reason they can determine, often in the middle of dealing with customers' situations. Even attempting to wire the bank a single payment to bring the loan current is currently taking weeks to sort out as they cannot provide me with a proper amount for the wire (and I was told "the bank will not accept cash." !!!???!!!) and one employee even expressed surprise at my request for the specific amount I owe stating "you mean you want me to give you this amount TO THE PENNY??"

Because of their negligence and lunacy, my mortgage has now GONE INTO FORECLOSURE and legal charges are accruing on a daily basis while they still claim they are unable to accurately quote the amount I owe over the phone. They also refuse to communicate by email and insist that all correspondence be made by either snail-mail OR FAX, apparently ignoring the fact that such devices have been obsolete with most businesses for over a decade. (In point of fact, I was basically forced to procure such an archaic machine for the specific purposes of communicating with this bank, as my only other timely option was for them to fax the paperwork to a local branch, which I would then have to drive to in order to receive my documentation. Same goes for any paperwork I needed to send in.

I have never in my life run into a bank or corporate office like Chase Bank that refuses to accept my cash and who cannot calculate the fees associated with a standard mortgage, to say nothing of that amount compounding daily by their inclusion of legal fees that should not even have been activated had their screwed-up systems not delayed the entire process, and obviously their continued stalling of the process makes the charges pile up even more. Can you say SCAM?

I called Chase Bank 3 times to loan officer Mr. Salas at McAllen TX main bank for over a million dollar loan and yet i have not heard from him. I am ready to put my large amount of money out of chase because of service is not what I thought it would be. If I don't hear from him by Monday I will transfer it to another bank that wants me money. Pathetic customer service and I will also be writing a letter to Chase Bank corporate offices.

I have been with chase freedom since 1993 and this is my first time I am asking for my apr to be lower. When I went on line your Apr is 21.99 and I have never been late to my knowledge with my bills. I have always paid a genius amount over the payment. All I am asking is for a reduced Apr at this time. Also l would like you to check my reward points for this. I have not used any at this time. Something just does not seem right. I have not had any problems until now so please check into this matter for me.I look forward in hearing from you soon. This is why I will be contacting the Chase Bank complaint line soon with my problem.

Drive up window at Clear Lake and Dirksen Parkway in Springfield, Illinois. Their service keeps getting slower! I've closed 3 accounts because of their slow service. It seems the bigger your bank gets, the less service customers get. I'm using small town bank and they bend over backwards for their customers. The most ridiculous action your bank has taken is eliminating your change counter! REALLY! You're a BANK. I was told it costs too much money to repair them. HELLO? So, goodbye. I will not recommend your bank anywhere to anybody.

My company banks at Chase bank Southcenter branch and we have had a few words about a few problems but I have one topic that needs to be resolved quickly. We have been with them just a year and last year black Friday I could not fit my deposits in the drop vault. I told the tellers and they just said loudly wow you have a lot of money.....Every time I could not drop the money I told the merchant teller. A month ago I could not drop the deposit so I told the teller. The bank manager became hostile and said I never told them before 3 times, I reminded him I was the customer. I told my District Leader to call them so I would get a key for the drop. When I went in last Saturday 10/31/15 I was told without asking that I will not be getting a key. I asked 2 different ways to see what was going on and the teller just said the same thing.

I recently closed my Chase Bank credit card after 8 years. First they stated I filed bankruptcy. I didn't then they stated it was closed for inactivity. Not true. 3rd they stated I had a late payment of 7 days. I work for a company where your credit is a big criteria for employment. I have pressed them to state a reason because all the reason stated previously about the account was not true. They actually confused my account with someone with the same last name. I want to sue them on principal because they refused to admit they were wrong even after numerous complaints to Chase Bank customer service.

I was in the Chase Branch 3611 80th St., Kenosha WI yesterday afternoon, 10/29/15, at 2:00. There was a couple in front of me that was being helped, and I was next in line. I was waiting a few minutes. The only other teller there was a man named Daniel and he was doing something at the next counter. He looked over at me and then completely ignored me. This went on for a few minutes. The couple in front of me was still being helped, both talking and asking questions of the teller. Someone lined up behind me and this Daniel glanced over but still did nothing. Finally, after five minutes or more, someone lined up behind him and Daniel put down what he was doing and helped me. He did not apologize or say anything nice. I felt like I was apparently not important enough to be waited on and that whatever he was doing was more important. It wasn't until there was a line of us that he even bothered to wait on me and then did not apologize for the wait. This is horrible service from a bank that promised prompt, friendly, service. I left there feeling like I did not want to come back. Session #50, Cashbox #06.

I originally had gone to a Chase bank in Fayetteville Ga. but the system was down. They called the Riverdale branch and said that their system was still up and so I drove to Riverdale for my transaction. I signed in at 5:20 and me and two other customers were in the bank. Me and another lady were signed in and waiting for someone to help us. She was called about 5:35 and I sat and sat and watched several bank employees pass by and none said anything to me. At about 5:55 an employee informed me and two new signed in customers that the computer had been down for a while. My complaint is why didn't anyone bother to tell anybody anything?

I went to the bank to ask for help to get a Balance Transfer 0% interest on May 2015 using my credit card ending in 9048. The employee was new he told me and he didn´t know how to do a Balance transfer. He did a cash advance. but I didn´t know until I left for vacation and I saw online the statement. I couldn´t do anything until I went back from vacation at the end of June 2015. I went to the bank many times and the Branch Manager tried to help me and called the credit card. She told me the problems was solved. On September when I made a payment I noticed that the problem was not resolved and I was charged interest again. I call Metuchen branch and I asked for the Branch Manager, Mrs. Bierd, I was told she was busy I called again another day and I was told she was busy. I had no choice to paid the balance in this credit card plus the interest.. The balance transfer was originally $2,0000 and $ 40 for the transaction fee. I ended up paying 2,081.49. $41,49 in interest. Can someone help me to get this money back? The credit card told me the Metuchen branch need to get in touch with then. This Metuchen branch has changed a lit and the service is not the way is used to be.

I went into the East side Chase in Norman, OK a few months ago to get a new debit card. I was told to have a seat and after waiting 20 minutes for a banker to assist, I left, not wanting to wait longer. My card has deteriorated considerably by now. Today, About 3:05 pm, I went into the West Side branch for the same reason as well as to close a savings account that I haven't used in years that i pay 48$ a year to have.

A nice young lady standing in the lobby promoting the new banking machines advised me to have a seat and that Andy (I believe that was his name) would be with me in about 20 minutes because he had a customer and one other ahead of me. I asked her if he needed to be notified that I was waiting, or would he just know to assist me. She said he would know. It was a long wait, about 40 or more minutes.

Once he finished with the second customer, Andy used the restroom and went to his office. A minute or so later, a male customer in a white shirt had come into the bank and stood 3rd in line at the counter. He saw Andy and waved, calling him by name and asked if Andy could do a favor for him by making copies of some things. Andy agreed and when the man was walking to his office, Andy said he could do it, but he had an appointment at 4 pm.

I looked at my watch and it was 3:53 pm. I was so upset wondering why the customer didn't have to wait his turn and also how it would be possible for Andy to help his acquaintance and also assist me in the 7 minutes remaining before his scheduled appointment. So, being upset, I went to stand 3rd in line at the counter. The lady in front of me was told to have a seat and that Andy would get to her soon. So, I first told them that if it would be an hour they should at the very least let the lady know. I complained and explained why I was so frustrated and upset.

The young man at the counter responded that he was unaware of the situation and had nothing to offer as a remedy. I told him the young lady working right next to him knew how long I'd been waiting. I asked how did they think that Andy could have time to help me (now 3:57 pm) before his 4:00 pm appointment while he still had some man or friend in his office. None apologized and just said they were unaware of the problem. I was so angry I wanted to close my account right that second. But, I have direct deposit from social security and will have to open another account before doing so. I left in a huff, so I called in a few minutes asking what options I had to get a new debit card. It was the same young man at the counter.

He said I could come in and see the banker. I advised him that was not an option because I'd already spent an hour that day trying to do so. He said I could make an appointment!!!! I can't believe in the 3 times I had asked employees over the past month how to get a card, that nobody would tell me I could actually schedule an appointment. I'm so disgusted. I need to do research on customer satisfaction for any competing banks in the area.

I have had good experiences with Chase except with this issue. I hope this complaint makes it to the bank and that someone at least acknowledges the unfairness of the issue, or at least the rudeness on the part of Andy, or maybe even the lack of problem solving skills at the counter. I'll follow up with management or corporate, but honestly, I doubt that Chase will miss my patronage and this will only be a way for me to vent.

Chase bank is ran by heart less representatives. My 17 year old grandson is stuck on a train for two more days without food because they have decided his check card is fraud. His card is a student account under my name and he has plenty of money to buy food on that account, money I transferred from my account. They insist he call which he cannot for some reason from the train. After two hours on phone last night with Chase and today I have resorted to calling friends to catch him at next stop and give him food.

I've had an account with Chase Bank for the past several years. I check my account online everyday: (as I pay my bills thru Chase) and have used the "same" user ID and password. Here a few months ago, when I checked my account online to pay some bills. It states my password is invalid. Well, I persisted and after two tries it allowed me into my account. The following day, it did the same thing. This time I had to submit it four (4) times before it allowed me access. The following is a nightmare!

After all the supra I changed my password. It worked for about two days! In total I had to change my password (8) times to get into my account online and now I can't even do that. Thus, I called this Chase Customer Service and spoke to this lady and told her what was happening. This amazed me when she said: "I don't know what to do Sir I have no way of correcting this". That blew me away. I said: "You are telling me there is no way you can have this corrected"? She said: "No"! Seriously I find that amazing. Is she is telling me, that there are no computer technicians in Chase Banking that can remedy this. I don't believe that. Thus, this Complaint.

I can call 1-800-935-9935 Customer Service and get my checking account balance with no problem! However, I cannot get into my checking account online to pay my bills thru the bank. What caused this and why it happened, I have no idea. I have over two (2) dozen Code Numbers sent to me for changing my password and it does not work. Some where in Chase where my account is concerned, there is a glitch!

Come the 11th of May I am going to visit my Chase Bank and relate this problem to them and see what they have to say. If they tell me the same thing, they can't do nothing about it. I will transfer my business to another bank. I will also file a 1983 Civil Action Section 42 against Chase for malfeasance! Do to this malfeasance by Chase it has costs me hundreds of dollars.

On a post script note. I find it "hard" to believe that Chase does not have Computer Technicians that can not correct this problem. I don't know who is going to read this Complaint, but I will tell you this, I am dead serious in what I said supra. I am going to make a copy of this Complaint and add it with all the other incidents I was subjected to by Chase. I am not a smart ass, just a customer wanting this problem corrected.

My address is: Everett L. Johns, 69138 Gateway Dr. Apt. 15, Edwardsburg, MI 49112. Phone #269-414-1583. My last four SSN #4144. I anticipate some kind of reply.

Thank you for taking the time to read this and any assistance given.