Chase Bank Complaints Continued... (Page 5)

I have been a customer of Chase for 35 years. I have been using the Chase app that has the quick deposit where you take a picture of the check and then it is deposited. I have a windows phone and have been quite happy with the app. But Chase has quit using the app and only provides it for Android and IPhone. Instead they say use Chase Mobile app online. But it does not have the quick deposit. What brain child at Chase decided that it was ok to offer something that was not as good as what you had. It ok to offer something different, if it is the same, or better, before you discontinue an app. I run my business (construction remodeling) with all windows platform and it was really great to use the quick deposit. It saved me time during the day. Now, you are making me make a choose between another bank that offers windows platform or going to an Android Phone. To tell you the truth my company is set up on windows platform so your bank will probably go. I will find a bank that offers the service to me. I thought the brain child would have tested his idea before changing to such an insufficient program.

Bank teller at Burbank, CA First Street, Branch 740808 was very rude to me. Instead of explaining properly the procedure on how to deposit and cash the check he just blatantly told me "I don't need this withdrawal slip!". He also raised his voice and ask me "What do you want me to do with your check? Very rude! He is a tall guy and his name is Patrick this happened on 3/26/15 @ 10:50 am in Burbank, Ca.

11/17/2012

I am getting very tired that Chase keeps calling my home number asking if so and so is available. After explaining a minimum of 12 times in 3 weeks, I am getting extremely irritated that no one at Chase has a brain in their head . If I give them ny telephone number and last name and it does not match what is in their records, I feel that the next step shoul dbe a Class ACTION Law suit for undo harassement....

Please remove my number from your system if not - the problems that will arise are on your head................

Hi I have an account on chase bank which is frankfort Il Colorado Ave.
It is near my home so I choose your bank.I am not satisfied with service .
When I was eligible for card that took more then four month to deliver.Every time they told me that I will get in mail in seven to ten days and when I didn't get it .I had go to bank again and every time they told me it is the post service .I alert post office too .Finally I got it after many visits.It was waste of time ,gas energy anf frustating.I gave them benefit of doubt that may be it was misplace by post dept and did not complain

Again they show their service when I ordered for my checkbook . I had to order check book whiich I did in last week of Jan 2012 and the date before 27 .I was told that I will get in seven to ten days. Chase bank was Late as usual for service .
I made three trips and today is 16 and still I did not have my check book. I want that they should give us good service and as being late in their service not one time but twice,they should give me some penalty. I am thinking to go back to my previous bank which was one mile away but had better service. Instead of talking they should work and show some efficiency

As good business it should be considered to implement an operational procedure that monitors the updating of your website to include only active locations. Your north Dale Mabry location in Tampa is now a Chase bank, but is still listed on your website. Poor operations as this should be a relatively simple task for an organization as large as yours.

My husband had an account wth Washington Mutual but they merged with Chase. Chase sent a letter to my house claiming that unless they hear from us, they will transfer the money to the State for being inactive. I just found out about this when I received a 1099 claiming a distribution money that I never received. I went to the Chase and asked them to correct this mistake and re-open the IRA account. They refuse to do it. I ended up payting taxes for money that the state still has it. Chase bank has closed my IRA without telling me, and it's caused all kinds of problems. This scam has to go stop now.

I've been a Chase customer for many years, with thousands of dollars in accounts all over the place. It's not reason why they can't go into my account and clear up this mess, my money is literally depending on this. I called their customer service phone number, but got nothing but frustration in return. How else am I supposed to fix these problems with the taxes coming in April. The money still is in there, even though the letter says otherwise.

I recently lost my check/debit card and closed it. Let me say that I 've had this account for over 20 yrs. Up until yesterday I was extremely satified. Doing what I thought was right after loosing my card I closed it. Needless to my surprise, my rewards points which you no longer offer were wiped off with out any notification.

I had been holding on to these points for this holiday gifts. Not knowing my balance I spoke to YOUR represntative and explain if I didn't know the exact amount. 4300, 43,000 I don't know and stated that. Well, reviewing my account yesterday I notice a strange credit of $43.00 deposited on 12/07/12. So after contacting you, I was told there was nothing that could be done. THIS IS UNEXCEPTABLE!!!!!!!

A disatified customer who is looking at other banks!

Even after discharged bankruptcy Chase Bank Willoughby, OH branch continue to write letters to me regarding continually accruing charges for a small safety deposit box awarded me by Chase Bank for opening up an IRA back in 2005. As my finances dwindled during the recent recession, I closed my account and eventually mailed the keys back to Chase who promptly returned them to me saying that I need to come in their office to sign papers. I will not return to their office to sign closure documents that can be mailed to me the same way they returned the keys to me. Charges are continually accruing even after my bankruptcy and attempt to return the keys. I feel threatened, harassed and frightened by their aggressive collection behavior. There is something very sinister and unsettling about a huge financial institution devoting so much time in constant harassment over a non-issue that could have been resolved by their acceptance of the safety deposit keys.

I am a “homeowner” with a mortgage through Chase Bank. I am writing this letter with no real expectation of change but with a need to express my experience having a Chase Mortgage and to determine if I am a customer who has been singled out and persistently mishandled or if there are others with similar experiences to mine. I am attempting to determine if the policies and best practices of Chase are flawed or if they have been deliberately used to harass me. Hopefully I can explain my frustrations in a way that will allow the person or persons reading this to offer at least an explanation if not an apology.

I will begin at the beginning. In 2001 I was granted a 30 year fixed rate mortgage. I had a husband and two children and two incomes. In 2005 my husband was fired. I was making partial payments not realizing that none of the payments were being applied to the mortgage until I received a call notifying me that I was 4 months behind on my payments. “By the way we do not accept partial payments”. After many forms and phone calls later I was granted a forbearance which in fact made my payments higher. The Homeowners Assistance Dept. was rude in their phone conversations and unreliable when receiving faxes and paperwork requested by them.

Entire files had to be resent due to their claims that they were never received. All payments had to be made by certified funds. The representatives were impatient, uncompromising, and mean when attempting to explain to me how this higher payment was helping me. While dealing with this issue I called or was transferred to (800) 446-8939, (614) 961-3196, (800) 848-9136, and many other numbers to various departments and fax machines. In 2007-2008 I had to begin the whole process again after going down to one income again. Just like before my “help” came in the form of a much higher mortgage payment. For 18 months I had various handlers or negotiators.

I went from a 1500 dollar mortgage to an 1880 dollar a month mortgage. Again I was asked to send in mounds of paperwork that was lost or misfiled more than once and transferred to different departments, placed on hold for 20 minutes or more, disconnected or told “your call can not be completed please hang up”. I was told on more than one occasion that unless I could refinance there was nothing that could be done. Meanwhile as you are making payments according to the “forbearance” on time, with certified funds, you are reported to each credit bureau, every month, as late on your mortgage payment which has been devastating to my credit rating, and also making it impossible to refinance.

For two years, even though I was making the higher payments on time, I was reported late. In 2009 The NACA convention came to my area. I was having a very hard time making the payment each month and I thought there may be some help for me. I gathered up every tax form, paystub, teacher contract, bank statement and every other piece of paper, waited all day, and watched as the bankers from Chase turned each and every homeowner away. In September of 2010, back to a single income again, I applied for the homeowner’s assistance program. I began the process of calling. Each day I got new relationship managers such as Sharon Keys and faxed paperwork.

Everyday I would call to find out what else they wanted such as proof of address, letters stating that my husband was not receiving unemployment. Re-faxing documents every day for various reasons such as box C wasn’t checked on form 4506T. At one point the process was taking so long I had to fax in more current bank statements so that the most recent months were represented. After all of this I received a form letter informing me that I was denied. In that letter it was suggested that I attempt to refinance. As you may know it’s the policy of Chase that if you were behind by 30 days within the last year you are not eligible to refinance your mortgage.

Chase had reported me as late for the entire 18 months. In March of 2011 my divorce was finalized. Throughout that process I was 3 months behind on the mortgage. I began again the process of gaining a modification. Weary from the last attempts I began by gaining a transfer of ownership since I received the home in the divorce settlement. I received the packet in the mail after 3 requests. Completed the forms, notarized and attached the one hundred dollar check. I also requested at this time that my name be changed. I attached a copy of my divorce as well. Immediately I began the follow-up calling after the return receipt came in the mail.

Initially the person I spoke with had no record of the information I sent. After the check cleared the bank I received a letter stating that they were unable to remove or add party on loan. They also would not be changing my name on the loan. I began the phone campaign to speak with someone. I called (800) 848-9136, (800) 548-7912, talked to Brandy (her real name? maybe), (877)314-6359, talked to Ebony Williams. Still nothing on the name change. Meanwhile I am applying for another modification. I called (866) 282-5682, (888) 404-4674, (800) 848-9380, (888) 353-1842 and got to Robert at ext. 322057 who listened and was extremely helpful. He basically talked me off the ledge. I faxed everything to Robert and was miraculously approved for a trial modification. Like a ghost I have never been able to reach Robert again.

Now I am on the modification, my credit is still taking a major hit, and a hail storm puts several wholes in my roof. My insurance company is contacted. They promptly send out a check to me, and you guessed it, Chase bank. Theoretically I could go into any Chase branch to have it endorsed. Wrong. This is Chase bank. They won’t endorse it because I am “behind” on the mortgage. I have to send it in with, you guessed it, a packet of notarized forms. I call to request the packet and it never comes. I call to ask what happened; they give me a website to download the packet. I download the packet send it in with the check.

I call some more numbers and departments to find out that they have rejected one page of the packet because I have “Chase” written where my name is supposed to be written. In the mean time a month has passed and I still have a tarp on my roof. If you’re getting tired of reading this then you know how exhausted I am living it. Every time I call they refer to me as Mrs. Sowell. Not my name. Every paper they send to me has my ex-husbands name on it or requires his signature. He doesn’t live here or have any claim to the house. I can see why people just give up. There seems to be no end in sight with this bad romance I have with Chase Bank.

There is no one “in charge” to complain to and no department who has any clue what the other departments are doing. No phone numbers that get you directly to a person who has any idea about what’s going on with your case. I am frustrated by all the red tape, the bureaucracy, and the bouncing around from person to person and department to department. I am frustrated by the endless hoops that your best practices cause honest people who are trying to do the right thing to jump through. All of this brings me to my original question: Am I being targeted and harassed or is this just the common practice of how Chase Bank operates?

Chase froze my account for $10,000,000 meaing they put that against my balance, after a poor conversation I had with depost review. The conversatoin was to discuss the fact that all the sudden my pay check was being held out of the blue for some odd reason. They said the account will have the $10,000,000 hold against my account until the check was verified. That is absolutely insane and extremely cutthroat. Chase Bank is the WORST!

To Senior Management of the Chase Banking Corporation, I have been a Chase Bank customer for over 1 year. I have always done most of my banking at the Chase location in Yukon, Oklahoma. Almost a year ago I was injured on my job and started receiving workman’s comp. insurance payments. These payments were issued through my attorneys office. When my checks first started was when I first opened my account. Prior to opening the account I verified with the current manager at that time (Bryan) if I would be able to deposit the checks, he stated I would, so I opened the account.

I deposited the checks without any problems for about 2 and a half months, so around 9 – 10 checks. The following week I went to deposit my check and the clerk (Melissa) assisted me. She would not take my check. Stated they could not deposit the check. I explained I just wanted to just deposit it not cash it and that I had been bring it here for over 2 months. I again spoke to Bryan and he deposited the check. I wanted to give you some background on this issue. Since then I have been inconvenienced for a year now with cashing and depositing my weekly checks. I have to take them to a different bank, pay a fee, cash it, drive to the Yukon location and deposit the cash.

This is and has been ridiculous, but this correspondence is in reference to my experience today 20 June 2011 at your Yukon, OK location. My attorneys office, as of today, is no longer issuing letters with there weekly checks, and they would be contacting the banking facilities to inform them. First of all they called the facility in Yukon, OK eight times and they never answered. I waited in the lobby for almost 30 minutes while this took place. When they finally answered Melissa’s excuse was that they were a small branch and they couldn’t get to it. When Melissa spoke to me a Chase customer she was very rude and her tone and condescending statements were very disrespectful.

She didn’t stop there, when she spoke to my attorneys office she was just as rude and disrespectful. She was rude to the point that they requested the number to the corporate office and she refused to give it to them. I asked what can we do to fix this or who we needed to talk to because I didn’t want to open another account at another bank just to deposit this check. Melissa stated well you have to just do what you have to do.

The Banking Industry is not just dollars and cents, a very large part of it is customer service and customer satisfaction. I understand Melissa is the new Branch Manager in Yukon, OK. I am sure she has cost your company customers and their business. Melissa desperately needs additional training in the customer service area. She is also very rude and very unprofessional. She has no people skills that were evident. I can’t comprehend how she could be an effective Manager. You may have good employees suffering under Melissa’s lack of leadership, and Managerial skills.

I would appreciate it greatly if someone from your office would contact me in this matter. Thank you in advance for your time and assistance.

Sincerely,
Lupita Smith

Recently I got several charges on my Chase debit /checking account on May3,5, and 6th of 2011 and I went in to my home branch to talk to a Banker about my account. She gave me their Dispute Claim number to call which I did and they told me to call the merchant number on my bank statement first I did that and it was Yahoo.com they asked me for my full account number so they could handle it for me. Initially I had 3 charges of $19.99 from yahoo and $34.00 charge from Match.com and I never did business with these people at all!

Chase reversed the charges from them all but decided to reverse the credit on one charge back to the merchant for $19.99 7 days later and I called to complain about it but the dispute person was rude and sharp to the point that Chase decided to give that amount to the MERCHANT and I recieved no product or service! Now it has thrown my account into overdraft of $34.00 and an additional $15.00 for not paying it in 6 days! I am livid and about to close my account with Chase Bank!

I was recently flooded. Chase bank holds a very small 2nd mortgage on my house and GMAC holds the principal mortgage. Chase is trying to say they have a new policy in place where everyone else would sign the FEMA check and they would deposit it, hold it and issue it to us a little at a time. I had to pull money from my 401K in order to pay for the flood damage up front and this is my reimbursement money that has to go back into my 401K. How in the world can Chase Bank get away with this?? Who makes up these stupid rules and where does one get protection from them? It’s not their money, it is mine.

We paid mortgage payment on time since we got a mortgage from Chase, which is last 6 years. Last year by mistake the check went to different vendor and they cashed it. Chase never informed us that they never received a mortgage payment for a month. They send us a regular statuement following month with due for 2 months as well as late payment. We send them copy of the check that check was cashed. After Chase assured that they never received a check, we paid them before the due date all money. However, Chase reported to credit bureu about late payment. 1 late payment in last 6 years of loan.

When we called them bank representative informed us that they will fix it but nothing happend and we send them all paperwork twice. Chase is nothing but scam.. BEWARE…

To: Chase Bank / Mortgage Department March 30, 2011. In late October of 2010, I purchased a new house insurance policy with Allstate, the representative need some information on the property and requested that I call and talk Chase Mortgage Co about the changes. I was shocked to hear the following message: Your payment for October is past due! I immediately call the mortgage department and talk with an associate from that department, he said not to worry, Chase allows a person to be one month behind and this is how Chase will handle the late payment.

October would be excused and November payment would be the same as previously paid. However, December’s payment would be $3600.00 plus dollars and January’s would be approximately $2700.00. He stated that this would not AFFECT my credit and asked why the payment was not received as scheduled. I told him that I rent the property out and the tenant always paid on time and with that I explained that my daughter had passed away in June of 2010 and left behind 5 children and that my wife and I needed to help with until all was settled. My daughter lived in Wilmington, Ma. and we live in Colorado.

As I have already explained the tenant always paid, so I did not pay any attention to the mortgage as my mind was preoccupied with the tragedy at hand. In November, I received a statement from the mortgage department requesting a payment of $4300.00 plus dollars, I asked them why, would you be expecting a payment of $4300.00, when it already has been agreed to pay the regular amount in November and the December and January payments to be of the larger amounts, and this would satisfy the loan.

The lady I talked with started to ask me questions about my income and I answered all the questions that she requested. At the end of our conversation she said I will set you up under this plan. Pay the regular payment for December and in January, February, and March you will pay $2860.77 for the first two months and $2799.08 for the third month. These conditions have been met. However, along the way I was charged for two payments in November as my bank statement will reflect and I had to fight with the mortgage department to get one payment put back into my account.

Secondly, I was told repeatedly that I would receive papers to apply for the modify mortgage program, after calling a number of times to ask for the paper work. I was told that it was sent out, and another set of papers would arrive at my house in 5 to 7 business days. To date this has not happen. I have received at least 6 documents stating that I am in default and that there is a modify program and all I have to do is request this. Well I have, and the only thing I received so far is a notification from the Post Office is to pick up a copy of that which you send me every week (default statement). I have kept all that I have received from Chases Mortgage department and I have been in earnest pursuit of an attorney to see if I have just cause to sue for harassment and also will request that any late payments that show up on any of my credit scores be expunged.

Enclosing, I feel that all the penalties that I have had to pay as part of a late fees on the mortgage should be reimbursed, the opening statement, back in October, when I was told to pay the amounts addressed and the fact your representative stated that my credit scores would not be affect, have in fact been. A closer look at this issue has caused my credit card limits to be substantially reduced.
Again, I believe that I have been misled by your representative(s) and have paid far too heavy of a price for their actions.

I went on line to fill out an application for a Chase Freedom credit card and noticed that by filling the application on line as opposed to filling out the mail copy and returning it my variable APR after march 1,2012 is 11.99% and 9.99% on the paperwork I received in the mail. I don’t like being told one thing and then having it changed when making application for the card. Please DO NOT send me any other offers from Chase. Sincerely, Betty Alm!

I had 87.42 taken out of my checking account by chase bank and I didn’t request it because I am on social Security and can’t afford it. I didn’t expect this from a bank like chase (which I trusted fully with my money) but they still have no idea. I have called their 1-800 line and tired of getting placed on hold for hours with incompetent fools! Please give me back my missing money and put it in my chase bank account or you will be hearing from the better business bureau, which have already been notified!

We tried to get a loan modification with Chase bank last year, handling everything ourselves. They “lost” our paperwork four times and then eventually denied our modification because they said we didn’t make enough money. We started the loan modification process again with Chase bank in early 2010, this time we hired a loan modification specialist to help us. Again Chase has continued to “lose” our documentation. They denied us again because they said we hadn’t provided all of the necessary documentation. We have proof that we did and had to file an appeal to reopen our case. We still have not received our loan modification or any information regarding the status of our case as of today.